Company Introduction. May 2018

Transcription

1 Company Introduction May 2018

2 Vendor partners EMEA countries Practices 1Vision reseller partners 400+ employees

3 Advanced Networking Leaders in mobility & cloud networking solutions Software defined application delivery Scalable, real-time stream processing for data in motion. A Leading Global ICT Solutions Provider Your ideas. Connected High Availability, Scalability and Security for Application Delivery Delivering Interconnected Solutions to Boost Data Centre Efficiency Pioneer in the Growth of the Power-over-Ethernet (PoE) Technologies for a Connected World Transforming Network Connectivity The Application Performance Company WAN Reliability & WAN Optimisation Leaders of Flash-Based Storage Reimagine Continuity for your Digital World

4 Cyber Security Back Detect & Mitigate Against DDoS & Advanced Threats QoS and Policy Based Network Protection Endpoint security software that unites IT and end users Security, Networking and Storage Solutions Market Leading, Proven Internet Security Advanced User Behavior Intelligence offering enterprise-level next generation security products The Trusted Source for Secure Identity Solutions Your ideas. Connected Protection from Viruses & Malicious Code Advanced malware Protection & remediation Continuous Network Monitoring Strong Authentication Top Of The Network Security Food Chain

5 Vision & Background Nuvias UC strives to be the leading Unified Communications Technology Enabler in Europe by helping our Customers succeed in delivering Innovative, Profitable and High Quality services Awards and Accreditations Industry Leading Vendor Partnerships Customer Success Stories High Growth & Established Leaders SIPHON established in 2009 Deloitte Fast Track50 UK & Fast500 EMEA Winner 2015 & 2016 Sole Focus on Cloud & UC Technology Enablement via Partners 50% of Nuvias UC staff are hands on and accredited engineers Became part of the Nuvias group in 2016 as Unified Communications practice

6 Nuvias UC Proposition UC Core Competencies Overlay Cloud Services Call Recording Video & Collaboration Contact Centre Software Defined Enablement Customer Premise Equipment Nuvias Ecosystem Professional Services

7 Nuvias Enable Highly experienced in the delivery of Cloud and UC technology, products and services 50% of staff are highly skilled hands-on engineers with highest level of Vendor accreditations Full portfolio of Consultancy, Field Engineering & Professional Services offered on a white-labelled basis Focused packages built around the effective deployment of BroadWorks, BroadCloud and Microsoft SfB Automated CPE ordering & Pre-configuration plus full Inventory and RMA management Fully brandable multi-tier enablement systems provided to the channel

8 Nuvias Support Full 24*7*365 Technical Support Coverage across all products Flexible Technical Support & Professional Services packages tailored to support exact Partner requirements Knowledge and publication of industry & vendor best practices Strong Vendor relationships and in-house support with verification labs to manage complex issues including multivendor testing and escalations Investment in hardware parts and engineering services across Europe to offer on-site replacement with defined SLA Extended warranty with managed RMA service on behalf of partners

9 Nuvias UC Partners Superior High Definition Video Conferencing Solutions Global Communication Software and Service Provider Solutions for Service Provider and Enterprise Communications Video, Voice and Content Collaboration Solutions Cloud video conferencing platform High-Quality VoIP Telephones Advanced VoIP & Converged Networking Products Advanced Corded & Cordless Business IP Phones LED Screens Innovative Cloud Based Call Recording Solutions Premium USB Video Camera High Quality Audio Peripherals High-Quality Voice & Video IP Handsets Premier Audio Solutions for UC & Enterprise Collaboration CRM Integration Solutions for Unified Communication Headsets to Deliver Superior Sound, Style and Comfort SIP Based Communications and SBC Solutions Office Intelligence & Enabling People to Work Smarter Together VoIP Telephones Innovative Headset and Speakerphone Solutions

10 Nuvias Practice Focus Cloud Cyber Security Software Defined Infrastructure 7 Practices 1 Complete Solution Mobility Application Performance Advanced Networking Unified Communications

11 Nuvias Presence 16 EMEA Countries 24 Offices ~430 Employees ~$370m Revenue

12 Solution Portfolio

13 Cloud Unified Communications Fully integrated Hosted Unified Communications platform to enable effective delivery of a comprehensive service portfolio Hosted PBX Business Trunking Audio & Video Conferencing Unified Messaging & Collaboration Presence & Instant Messaging Mobility Call Centre & Attendant Console IVR & Auto Attendants Web & IT Integration IP Peer PSTN PLMN Wide range of additional partners that fully integrate with Hosted UC platform Service Delivery / Service Assurance Enhanced Unified Communications SBC BSS OSS Service Providers GW SBC FW End users Coupled with a comprehensive range of SIPHON engineering services to design, deploy & support the platform

14 Cloud Unified Communications Delivered through the cloud... Voice Presence To any device or client SIP Chat Video Desktop sharing Unified messaging WebRTC... or your data center Conferencing Contact center

15 Cloud Unified Communications Hosted in Service Provider data center Hosted in Broadsoft s data center Control Flexibility Scalability Time-to-market Tools Features Affordability End-to-end

16 Video & Collaboration as a Platform Polycom RealPresence Clariti Collaboration infrastructure software Delivers superior video conferencing and collaboration for businesses of all sizes Advanced collaboration service capabilities HD Video Collaboration intuitive user experience & comprehensive control of HD video conferencing up to 1080p HD Content Sharing desktop and high definition content sharing Flexible Access access via web browser or video enabled device Enable integration of Video Islands Infrastructure and services to integrate Skype for Business video into existing video environment

17 Video & Collaboration as a Service A superior conferencing experience from end to end Empowers users to communicate freely with click to call, chat, presence enabled directories, call escalation, screen sharing, unlimited voice and guests Unmatched connected video conferencing solutions for meeting rooms Highest quality video conferencing across all devices from end to end Converges video, audio and web conferencing Support for Skype for Business, Google Hangouts, Cisco Jabber, Skype and Lifesize Cloud Lifesize Cloud is clustered for resiliency across 13 datacenters on 4 continents Connected by the world s highest performing private network (2,000Gbps) and 23 global points of presence (POP) Redundant 10Gbps connections from each network POP to leading global carriers

18 Video & Collaboration Endpoints Extending the productivity of UC Collaboration platforms to meeting rooms Highest quality video collaboration experience Transforms meeting spaces into highly collaborative modern workspaces Comprehensive suite of endpoint solutions Personal Devices soft clients & desktop endpoints Collaboration Hub - smart hub for group collaboration Enterprise Grade Video - high-quality video collaboration in rooms and meeting locations Packaged Solutions AV solutions which can be deployed in minutes Extensive video & collaboration platform support Standards based video & collaboration protocols Skype for Business, Broadsoft, Polycom, Lifesize plus others

19 Call Recording & Playback Native Cloud Built as a pure native cloud platform to enable possibilities only available through Dubber Rapid Deployment Users can now switch on call recording, without the traditional hindrances or delays Unlimited Scalability Dubber platform can record an unlimited amount of calls for all user types Open API Enables partners and end users administer Dubber services and integrate any application Flexible SaaS commercial model Reserved / Pay as you go / Playback

20 Call Recording & Playback

21 UC Security & SIP Trunking Industry leading Session Border Controller solutions to deliver secure connectivity between IP borders Unrivalled access & interconnect features Enable delivery of business & consumer IP communication services Service Provider Network Comprehensive SBC portfolio scaling from 5 to 80,000 sessions Available across high performance appliance & virtualized server platforms Highly experienced engineering team in the delivery & support of SBCs across both Service Provider and Enterprise environments Enables delivery of Hosted UC solutions Enables delivery of SIP Trunking solutions SBC SBC

22 Multi-Service Gateway Solutions Next Generation IP Gateway portfolio Variety of digital & analogue telephony interfaces Scale from 2 channels to 2,016 channels Hybrid (SBC & TDM) gateway support Comprehensive suite of Multi-Service Business Routers Data connectivity only options Multitude of WAN connectivity options All-in-one devices to support converged data & voice SBC Service Provider Network SBC Platforms to enable the integration of On-Premise, Hybrid or Cloud based Skype for Business environments Enhanced Gateways Appliances with Integrated Skype for Business Cloud Connector Edition (CCE) Survivable Branch Appliances

23 Endpoints & Peripherals Range of leading IP phones for the business user Support for extensive range of Hosted & IP-PBX platforms Entry level through to executive level desktop phones High definition, high-quality audio & video Microsoft SfB/Lync qualified & optimised desktop phones DECT cordless phones PC Speaker & Conference phones Soft client portfolio Desktop, Tablet & Mobile UC Clients Overlay cloud provisioning services CRM integration via desktop clients Professional headsets & audio solutions Wireless / Wired Headsets / Speakerphones Kuando Busylight solutions Call alert and presence solutions for SfB

24 Development Focus

25 Nuvias UC Development - Automation Focus Order API API to enable automated ordering and provisioning of all CPE Integrates into existing Service Provider portals Enables resellers to sell hardware & use automatic fulfilment In service today and completing over 100 orders per day Hub Fully brandable quote & ordering portal for CPE Full control of product catalogue by Service Provider / Reseller Flow through ordering & provisioning of all CPE

26 Nuvias UC Development - Automation Focus Dovetail Provisioning service for wide range of CPE (e.g. Handsets / MSBRs etc.) SIPHON device firmware version for simplified enablement & reset Delivery of enhanced service integration Network readiness tests QoS & inventory information Adapt Software toolkits enabling large scale platform migrations Automated service data documentation Platform API integration for bulk extract & insert

27 Services Portfolio

28 Nuvias UC Services

29 Nuvias UC Respond 24x7 Technical Support services across all technology platforms Escalation to vendor partners for Tier 4 support & fault resolution Defined service level framework Severity levels based around the TL9000 incident categorisations Response and target restoration & fix times Multiple end-to-end platforms available in house Lab environment Innovation environment Production environment Observe Respond Intervene Fully defined and documented processes Respond user guide Internal and vendor escalations Major incident process

30 Nuvias UC Assure Specifically designed for Service Providers & Technology Resellers Extended 2 nd Line 24x7 outsourced 2 nd Level Support Overflow from existing Tier 1 or Tier 2 staff within partner Fully integrated with SIPHON TAC processes Firmware upgrades & patch management Monitoring 24x7 platform & service monitoring Fully integrated with SIPHON TAC processes ISO27000 certified Network Operations Centre Platform availability & health checks SNMP trap handling Escalation through agreed process Service restoration for Critical & Major problems

31 Nuvias UC Installation European CPE deployment services for multiple service environments Hosted (e.g. BroadWorks) Cloud (e.g BroadCloud & Skype for Business) Premise (e.g. Skype for Business) Installation Site survey validation & pre-requisites Infrastructure installation (PoE etc.) Handsets deployed on desks as per plan Video systems inc. AV peripherals Testing Service connectivity Basic feature & call scenarios Training End user / receptionist training Train the trainer

32 Nuvias UC Training Operational Training Extension of standard vendor training Targeted at operational teams within service provider Focused on day-to-day running of the platform Reseller Training White labelled training customised per service provider Targeted at service provider partners Service, provisioning and basic support concepts Customised Training Technology overviews Specific platform or solution topics

33 Thank You Any Questions?