Avaya Aura Collaboration Environment Overview and Specification

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1 Avaya Aura Collaboration Environment Overview and Specification Release 3.0 August 2014

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4 4 Avaya Aura Collaboration Environment Overview and Specification August 2014 Comments?

5 Contents Chapter 1: Introduction... 7 Purpose... 7 Intended audience... 7 Documentation... 7 Training... 9 Collaboration Environment videos Support Warranty Chapter 2: Overview Avaya Aura Collaboration Environment overview What s new in the 3.0 release VMware deployment Service types System Interactions Topology Feature description Software development kit Development environment and tools Connector Services Clusters Service Profiles Preferred version of a snap-in Incoming and outgoing HTTP service invocation System Manager Geographic Redundancy support for Collaboration Environment Chapter 3: Interoperability Product compatibility Collaboration Environment requirements Avaya Media Server requirements Chapter 4: Performance specifications Capacity and scalability specification High availability Chapter 5: Security Security specification Port utilization Chapter 6: Licensing Requirements Licensing requirements Collaboration Environment platform licensing Index Avaya Aura Collaboration Environment Overview and Specification August

6 6 Avaya Aura Collaboration Environment Overview and Specification August 2014

7 Chapter 1: Introduction Purpose This document describes tested product characteristics and capabilities, including feature descriptions, interoperability, performance specifications, security, and licensing requirements. Intended audience This document is intended for people who want to gain a high-level understanding of the product features, functions, capacities, and limitations. Documentation See the following related documents at Understanding Title Description Audience Avaya Aura Collaboration Environment Overview and Specification Avaya Aura System Manager Overview and Specification Describes the Collaboration Environment platform from a functional view. Includes a high-level description of the platform as well as topology diagrams, customer requirements, and design considerations. Describes tested product characteristics and capabilities, including product overview and feature descriptions, interoperability, performance specifications, security, and licensing requirements. Sales engineers Programmers System administrators Services and support personnel Sales engineers Programmers System administrators Services and support personnel Avaya Aura Collaboration Environment Overview and Specification August

8 Introduction Implementing Title Description Audience Deploying Avaya Aura Collaboration Environment Upgrading Avaya Aura Collaboration Environment Implementing and Administering Avaya Media Server 7.6 Implementing Avaya Aura System Manager Avaya Aura System Manager using VMware in the Virtualized Environment Deployment Guide Customizing Getting Started with the Avaya Aura Collaboration Environment SDK Avaya Aura Collaboration Environment Snap-in Development Guide Avaya Aura Collaboration Environment FAQ and Troubleshooting for Snap-in Developers Avaya Aura Collaboration Environment API Supporting Maintaining and Troubleshooting Avaya Aura Collaboration Environment Describes the procedures to deploy and administer Collaboration Environment. Also contains the procedures to deploy, administer, and license an Avaya Media Server for use with Collaboration Environment. Describes the procedures to upgrade Collaboration Environment from release 2.0 to release 3.0. Provides the procedures to install, configure, use, and troubleshoot Avaya Media Server. Provides the procedures to install and configure Avaya Aura System Manager. Describes how to deploy Avaya Aura System Manager in a virtualized environment using VMware. Describes the procedures to install and configure the Eclipse IDE, Apache Maven, and the Collaboration Environment SDK. Describes the key concepts needed to develop the different types of Collaboration Environment snap-ins. Provides snap-in troubleshooting procedures. Answers questions such as Why did my SDK installation fail? Overview and description of the API classes and uses. Contains the list of alarms and errors related to Collaboration Environment and the procedures to troubleshoot and fix the problems. Services and support personnel Services and support personnel System administrators Services and support personnel System administrators Services and support personnel System administrators Services and support personnel Programmers Programmers Programmers Programmers Services and support personnel 8 Avaya Aura Collaboration Environment Overview and Specification August 2014 Comments? infodev@avaya.com

9 Training Title Description Audience Maintaining and Troubleshooting Avaya Aura Session Manager Troubleshooting Avaya Aura System Manager Using Quick Start to Deploying Avaya Aura Collaboration Environment Snap-ins Administering Avaya Aura Collaboration Environment Administering Avaya Aura Session Manager Administering Avaya Aura System Manager Contains information for troubleshooting Avaya Aura Session Manager, alarm code descriptions, and procedures for resolving alarms. Provides procedures for troubleshooting errors for System Manager and the Avaya Aura applications that System Manager supports. Walks through the steps to install and administer the different types of snapins. Provides the procedures to administer and configure Collaboration Environment and snapins. Describes the routing administration and management of Avaya Aura Session Manager instances. Describes the administration and management of Avaya Aura System Manager. Services and support personnel Services and support personnel Programmers System administrators System Administrators Services and Support personnel System Administrators Services and support personnel System Administrators Services and support personnel Training The following courses are available on the Avaya Learning website at After logging in to the website, enter the course code or the course title in the Search field and click Go to search for the course. Course code 8U00040E Course title Knowledge Access: Avaya Aura Collaboration Environment Implementation and Support 5105 Avaya Aura Collaboration Environment Implementation and Maintenance Test Avaya Aura Collaboration Environment Overview and Specification August

10 Introduction Collaboration Environment videos Collaboration Environment provides the following videos to help in the development and deployment of services. Access these videos at Title Getting Started with the Collaboration Environment SDK: Windows Getting Started with the Collaboration Environment SDK: Linux Creating Your First Service Part 1 Creating Your First Service Part 2 Server Installation and Configuration with vcenter Server Installation and Configuration without vcenter Service Installation, Configuration, and Test Understanding the Dynamic Team Formation Sample Service Understanding the Hello Sample Service Understanding the Multi Channel Broadcast Sample Service Understanding the Whitelist Sample Service Audience Programmers Programmers Programmers Programmers System Administrators, Services and Support personnel System Administrators, Services and Support personnel Programmers Programmers Programmers Programmers Programmers Support Platform support Go to the Avaya Support website at for the most up-to-date product documentation, and product notices. Also search for release notes, service packs, and patches. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. 10 Avaya Aura Collaboration Environment Overview and Specification August 2014 Comments? infodev@avaya.com

11 Warranty Developer support Go to the Avaya DevConnect website at to access the Collaboration Environment API, SDK, sample applications, developer-oriented technical documentation, and training materials. Warranty Avaya provides a 90-day limited warranty on Avaya Aura Collaboration Environment software. Refer to the sales agreement or other applicable documentation for detailed terms and conditions of the limited warranty. In addition, a description of Avaya s standard warranty, and details for support under warranty, are available at the Avaya Support website avaya.com/support or the Enterprise portal services/sv0452/jobaidstools. Avaya Aura Collaboration Environment Overview and Specification August

12 Introduction 12 Avaya Aura Collaboration Environment Overview and Specification August 2014 Comments?

13 Chapter 2: Overview Avaya Aura Collaboration Environment overview The Avaya Aura Collaboration Environment provides a virtualized and secure application platform where Java programmers can develop and dynamically deploy advanced collaboration capabilities that extend the power of Avaya Aura. A snap-in or a service is the term used to describe this functionality. Customers, business partners, and Avaya developers can use the platform as the deployment vehicle for their applications (services). Collaboration Environment acts as the platform for many Avaya products such as WebRTC Snap-in, Avaya Real-Time Speech Snap-in, Collaboration Designer, Context Store and Work Assignment. The Collaboration Environment platform provides the following benefits: Rapid development by customers, partners, and Avaya organizations of services and applications that snap-in to the Collaboration Environment platform. Developers can focus on building the collaboration services they need, without the need to develop a robust platform on which collaboration services are deployed and run. A robust Software Development Kit (SDK) with an easy-to-use API. Developers do not need to understand the details of call processing to be able to develop exciting new capabilities. The ability to perform operations such as: - Intercepting calls in to and out of the enterprise. - Redirecting calls to an alternate destination. - Blocking calls and optionally play an announcement to the caller. - Changing the presented caller ID of the calling or called party. The ability to place an outbound call for the purpose of playing announcements and collecting digits. The ability to invoke web services for added functionality. The ability to expose web pages and web services for invocation by remote browsers and applications. A Collaboration Bus that allows services to leverage each others capabilities via pointto-point and publish/subscribe messaging patterns. Avaya Aura Collaboration Environment Overview and Specification August

14 Overview A Common Data Manager framework that services use to access common information stored on System Manager. Connector Services that provide access to , Clicka Tell SMS (text messaging) and Scopia (conferencing) host applications. The ability to add or replace Trust and Identity Certificates for increased security. Tools that log and monitor operations and provide troubleshooting support. High availability. For more information on high availability, see the High Availability section. Collaboration Environment is a powerful snap-in delivery platform providing Unified Communications and Contact Center customers and partners the ability to quickly deliver capabilities using the skill sets of today s enterprise and cloud application developers. What s new in the 3.0 release The following section specifies the new features and enhancements introduced in the Collaboration Environment Release 3.0: Clusters: You can create, view, edit, and delete Collaboration Environment clusters. You can also add Collaboration Environment servers to the cluster and assign specific snapins to the cluster. You can manage a server only after you add the server to a cluster. Load balancing: Collaboration Environment supports the load balancing feature to distribute HTTP and HTTPs requests across all the servers in a cluster. Data grid:collaboration Environment supports data grid configuration on a cluster. The data grid is shared by all the servers in a cluster. For high availability, two servers are designated as LookUp Servers to run the LookUp services. You can now add trusted certificates at the cluster level. You can set the preferred version of a snap-in for clusters. Licensing tracking and enforcement has been introduced for the Collaboration Environment platform and for some of the snap-ins. Geographic redundancy: Collaboration Environment makes use of the System Manager geographic redundancy feature. Separate log files for each snap-in is available from this release. You can also modify the logging level configuration for snap-ins. New maintenance tests for data grid and alarming. New Serviceability tools: the HTTP message trace tool, Collaboration Bus tracer and Event Watcher tool. Enhanced capabilities have been introduced in the Collaboration Environment reporting tool. An eclipse plug in for the Software Development Kit has been introduced in this release. 14 Avaya Aura Collaboration Environment Overview and Specification August 2014 Comments? infodev@avaya.com

15 Avaya Aura Collaboration Environment overview Click to Call sample snap-in, Calling Policies sample snap-in and an enhanced whitelist sample snap-in have been introduced in this release. Snap-in alarming: The serviceability agent sends the snap-in alarms to System Manager. However, third party snap-ins do not reach Avaya. Eventing framework: Allows snap-ins to publish and subscribe for events, optionally using filters. Collaboration Environment produces call events over this framework. Non call intercept snap-ins also use this framework. A connector exists to enable remote publishing of events through HTTP. New call and media API capabilities From this release you can: Use multiple invocations to fork to multiple numbers with the call forking functionality. Invoke media operations at any point during a call with no restrictions on the call control operations that are subsequently invoked. Play text-based announcements if both the nuance speech sever and the Real-time Speech snap-in are licensed and deployed. Invoke automatic speech recognition if both the nuance speech sever and the Real-time Speech snap-in are licensed and deployed. Perform this using voice XML. VMware deployment Collaboration Environment is deployed into a VMware virtualized environment. It is delivered as a VMware vappliance in Open Virtual Appliance (OVA) format and runs on a customerprovided VMware instance (standard edition or better). Since Collaboration Environment is deployed in a virtualized VMware environment, all services are deployed into the virtualized environment with no additional work needed on the part of the service developer. Service types Services that deploy on Collaboration Environment can be categorized as follows. A given service can fall into more than one category. The categories are not mutually exclusive. Call Intercept services Called Party and Calling Party services All incoming and outgoing calls between the PSTN and the enterprise can take full advantage of Call Intercept services that run on Collaboration Environment. This is true regardless of the type of endpoint (H.323 or SIP) and the type of trunk (ISDN or SIP). Station-to-station calls Avaya Aura Collaboration Environment Overview and Specification August

16 Overview within the enterprise cannot invoke Call Intercept services even if the endpoints are SIP endpoints. There are two types of Call Intercept services: Based on who is being called, a Called Party service looks at the configuration data for that called party to determine how to handle the call. Based on who is placing a call, a Calling Party service looks at the configuration data for that calling party to determine how to handle the call. The Hello World service is an example of a Call Intercept service. Outbound Calling services Outbound Calling services can initiate calls to phone numbers for the purpose of playing prerecorded announcements and optionally detecting button presses from the called phone. The Multi-channel Broadcast service is an example of a one-party Outbound Calling service. Outbound Calling services can also initiate two-party calls to join two participants together in a call. The calling party is called first, and after answer a call is initiated to the called party. After the called party answers both the participants talk to each other. The Click to Call application is an example of a two-party Outbound Calling service. HTTP-invoked services HTTP-invoked services perform some action on receipt of an incoming HTTP request. For example, when it receives an incoming HTTP request, the Dynamic Team Formation service creates a Scopia video conference, then sends the conference URL to specified and / or SMS recipients. The Multi-channel Broadcast service is another example of an HTTP-invoked service. Collaboration Bus-invoked services The Collaboration Bus is a core module within Collaboration Environment that enables services to send messages to other services for the purpose of leveraging the functionality of the other services. Collaboration Bus-invoked services perform some action when they receive a message from another service on the Collaboration Bus. The connector service is an example of a Collaboration Bus-invoked service. System Interactions System Manager manages all the aspects of Collaboration Environment, including administration, management, and troubleshooting. Collaboration Environment inter operates with Session Manager 6.3, Communication Manager 6.3.9, Scopia and Avaya Media Server. Traditional H.248 gateways are supported to provide access to the PSTN and to provide support for H.323 and legacy endpoints. Connection to SIP service provider trunks is provided via a Session Border Controller to Session Manager. 16 Avaya Aura Collaboration Environment Overview and Specification August 2014 Comments? infodev@avaya.com

17 Topology Snap-ins Collaboration Environment snap-ins interoperate with other Avaya products. For example, the WebRTC Snap-in works with the Avaya Session Border Controller for Enterprise. Topology The following diagram provides a high-level illustration of the components of an Avaya Aura Collaboration Environment solution. Avaya Aura Collaboration Environment Overview and Specification August

18 Overview Feature description Software development kit Collaboration Environment includes a Software Development Kit (SDK) for Java developers to create their own collaboration services to run on the Collaboration Environment server. Any Java programmer can build, test and deploy a custom service. No specialized telecommunications expertise is needed. The Collaboration Environment SDK provides a rich set of developer collateral including code examples, video tutorials, online API documentation, and discussion forums. The Collaboration Environment SDK is hosted by DevConnect at CEdeveloper. It is provided in a single download package in the form of a zip file. Application Programming Interface The Collaboration Environment API gives programmers a way to quickly develop, test, and deploy services that use the following methods: Call Methods Media Control Methods Send Methods Send Text Message (SMS) Methods Create Conference Methods The Call Methods allow a service to monitor or modify calls on behalf of the calling party (user making an outbound call) or called party (user receiving a call). The Call methods include functions for allowing a call, blocking a call, redirecting a call to a different number, changing the presented identity of a user and forking a call. The Call Methods also allow a service to place an outgoing call. The Media Control Methods allow a service to play an announcement to one or more participants on the call and to collect button press (DTMF) tones on the call. The Send Methods allow a service to send an to one or more recipients. The Send Text Message Methods allow a service to send a text (SMS) message to one or more recipients. The Create Conference Methods allow a service to schedule or cancel a video or audio conference using Scopia conferencing. Additional conference management capabilities are also available via the Scopia management API. 18 Avaya Aura Collaboration Environment Overview and Specification August 2014 Comments? infodev@avaya.com

19 Feature description Data Access Methods Collaboration Bus Methods Logging and alarming Methods System Status Methods Eventing Framework Methods The Data Access Methods allow a service to readily access user, service, or global data from the provisioning database as administered on System Manager. These methods also allow the Collaboration Environment service to access data from an external database (external to Collaboration Environment, but may be in same VM or on same physical server as Collaboration Environment) using the Java Persistence API (JPA). The Collaboration Bus Methods allow services to asynchronously communicate using a point-to-point model or a publish-subscribe model. The Logging Methods allow a service to easily log events and errors. As part of snap-in alarming, the serviceability agent sends the snap-in alarms to System Manager. However, third party snap-ins do not reach Avaya. The System Status Methods allow a service to access information on the CE system status (System Overload Level). The Collaboration Environment eventing framework methods send notifications for server and snap-in generated events. The framework is pre-populated with call events, speech search events and system events. Eventing allows snap-ins to produce and consume events. The complete event repository can be viewed from the element manager user interface. Sample services The Collaboration Environment SDK provides the following sample services. Use them as models, or to test that your system is correctly installed and configured. These sample services are not intended for general deployment. Hello World A test service intended for developers to use to verify that their Collaboration Environment is working correctly. When either the calling or called party is associated with this service, the message Hello from CE displays on the called endpoint. Whitelist Routes incoming calls to the dialed user only if the calling number is on a whitelist of numbers designated for the user. If the calling number is not on the list, the call redirects to an alternate number. The service accesses the whitelist database, but does not manage it. Dynamic Team Formation Avaya Aura Collaboration Environment Overview and Specification August

20 Overview Sends an or text message to a list of participants inviting them to join a conference call using their Scopia client. Recipients can join the conference simply by clicking the link in the message. Multi-channel broadcast Sends a broadcast message by , text message, or voice to a list of contacts. Click to Call Allows the user to enter the calling and called numbers on a webpage. A call is then made to both the calling and the called party numbers, and those participants are joined together in a call. The snap-in displays the call progress on the user interface. Calling Policies Called party service plays announcements. The service allows the call to continue to the original number, forks the call to other numbers, redirects the call to another number, drops the call with an announcement. The caller must use DTMF to select the options. Development environment and tools Collaboration Environment supports the following development environment and build/ packaging tools: Any Java IDE can be used to develop services. Eclipse is the IDE used and recommended by the Avaya Collaboration Environment team. The SDK includes Maven tools to build and package services. Although the use of Maven is not required to build and deploy services, it is the tool used and recommended by the Avaya Collaboration Environment team. An eclipse plug-in is available for the SDK. Connector Services Collaboration Environment includes several Connector Services that provide access to external host applications. These built-in Connector Services communicate over the Collaboration Bus with services that request them. Connector Services are available for: Clicka Tell SMS (Text Messaging) Scopia (conferencing) Eventing Framework 20 Avaya Aura Collaboration Environment Overview and Specification August 2014 Comments? infodev@avaya.com

21 Feature description The connector allows services to send s. The connector is an client that sends SMTP requests to one or more hosts which in turn send the . The connector is a send-only client. Services communicate with the connector using the Collaboration Bus framework via an API. The API can handle a total of 10,000 recipients per request, which can be any combination of primary, carbon-copy, or blind-copy recipients. Clicka Tell SMS (Text Messaging) The SMS Connector Service provides the capability to send, but not receive, SMS messages. The Collaboration Environment SMS connector Service uses the Clickatell HTTP-based SMS gateway. The SMS API provides the following parameters: Destination phone number Source phone number (Optional) User credentials (Optional) Message body (supports extended character sets) Note: You require a separate SMS service subscription from a public carrier or from another SMS service provider. Scopia (conferencing) The Scopia connector uses the Conferencing API to access the Scopia Management Server for audio and video conferencing. The service can schedule a conference, cancel a conference, or retrieve a list of all active and scheduled conferences. Video conferences can include: video participants, audio-only participants, or a mixture of both. To support both video and audio-only participants, conference requests from the service include: A participant URL A host URL Dial-in phone number Meeting ID Avaya Aura Collaboration Environment Overview and Specification August

22 Overview Host code Participant code Eventing Framework The Eventing Framework connector allows remote systems to publish events into the Collaboration Environment Eventing Framework using REST web services. The publisher simply specifies the event family, type, metadata, and the message body. The Eventing Framework then delivers the event to all the subscribers. Clusters Clustering is the grouping of one or more Collaboration Environment servers that can be managed together. A Collaboration Environment cluster thus consists of one or more Collaboration Environment servers. A Collaboration Environment server can belong to only one cluster at a time. A Collaboration Environment server must belong to a cluster to have snap-ins installed. Snapin installation is at the cluster level. This implies that all the servers in a single cluster will have the same snap-ins. You can have a maximum of 5 Collaboration Environment servers in a cluster and each enterprise is allowed to have a maximum of 20 clusters. Cluster profiles A cluster profile is a preloaded template that contains cluster attributes. The cluster profile specifies the fixed and variable attributes in a cluster. A set of cluster profiles are preloaded on the element manager. For every cluster profile there are a set of required snap-ins. Some cluster profiles may also have optional snap-ins. The required snap-ins are mandatory. Ensure that all the required snap-ins are loaded. However, you can choose to install any of the optional snap-ins. General Purpose cluster profile: A General Purpose cluster is an open type cluster where you can install any type of snap-in or service. The minimum number of servers for a general purpose cluster is 1. Product specific cluster profiles: Cluster profiles like Context Store profile or a Work Assignment profile are product specific. These cluster profiles have a specified list of required and optional snap-ins that you can install. If you attempt to install an unlisted snap-in for this cluster profile, the installation fails, and the system displays an error message. Clustering capabilities Use the clustering functionality to: Create a new cluster and assign a cluster profile to a cluster. The profile has configuration information, attribute definitions, and requirements of the cluster. Edit clusters and cluster attributes. 22 Avaya Aura Collaboration Environment Overview and Specification August 2014 Comments? infodev@avaya.com

23 Feature description Delete clusters Add or remove servers from a cluster. Install or remove snap-ins across instances in a cluster. Manage resources for logging. Select product specific cluster profiles like Context Store or Work Assignment. Data grid functionality for clusters Collaboration Environment supports data grid configuration on a cluster. The data grid is shared by all the servers in a cluster. If a server needs to find the data residing on another server on the cluster, a Lookup service is required. The Lookup service is hosted on two designated Lookup servers in a cluster. Service Profiles A Service Profile is an administered group of snap-ins. A snap-in can be administered to have different service attributes for each specific Service Profile. Therefore, the same snap-in can be tailored using the service attributes to meet the needs of different users or groups. A Service Profile can contain up to five Call Intercept services. For more information about Service Profiles, see Administering Avaya Aura Collaboration Environment. Preferred version of a snap-in Collaboration Environment provides an option to choose a preferred version of a snap-in. The administrator manages the preferred version of the snap-in. If you set the preferred version of a snap-in for specific clusters, and install a newer version of the same snap-in, the service is not disrupted. The Collaboration Environment instances continue to use the preferred version of the snap-in. As an administrator, when you want to switch to the newer version of a snapin, you can select the newer version as the preferred version. Note: If you have not installed the preferred version of a snap-in in a Collaboration Environment cluster, the latest version is automatically chosen as the preferred version. You can set different versions of the same service as preferred for different clusters. Incoming and outgoing HTTP service invocation Collaboration Environment allows a snap-in to very easily expose both web pages and web services to external browsers and applications. Collaboration Environment snap-ins have access to the full suite of Java Enterprise Edition (JEE) classes and methods such as Avaya Aura Collaboration Environment Overview and Specification August

24 Overview HttpServlet. Additionally, an implementation of Jax-RS is included in Collaboration Environment so that developers can easily write RESTful web services. SOAP web services could be used if desired by including SOAP libraries such as Apache Axis in the WAR module and therefore in the Service Archive file. Developers do not need to concern themselves with routing of incoming HTTP requests to their Collaboration Environment snap-in. When a Collaboration Environment snap-in is deployed, the security module and the JEE container are automatically configured on the behalf of the deployed snap-in, such that messages are correctly routed to the snap-in. This configuration ensures that any request sent to a URL of the form http(s)://<ce_fqdn>/ services/<service_name> will cause the snap-in to be invoked. If multiple versions of a snap-in are deployed concurrently, the preferred version is invoked. In addition to allowing snap-ins to handle incoming HTTP requests, Collaboration Environment snap-ins can invoke external web services using the HTTP client library of their choice. Apache HttpClient works well. If a service developer desires an interface tailored to REST invocation, Apache Wink is a possible solution. The Collaboration Environment installer allows the optional configuration of an outbound HTTP proxy if snap-ins are invoking web services external to an enterprise firewall. In some cases you may have to provide the client certificate when you use a web service secured with HTTPS. Use Collaboration Environment to use the configured server certificates when you initiate outbound requests. For more information, see Javadoc for the class com.avaya.collaboration.ssl.util.sslutilityfactory. System Manager Geographic Redundancy support for Collaboration Environment The Geographic Redundancy feature of System Manager consists of two System Manager servers located in geographically remote locations. The Geographic Redundancy feature ensures that the management of enterprise communications remain unaffected during the failure of a single System Manager server or during network failures. The Geographic Redundancy feature provides the following replication mechanisms to ensure data synchronization between the primary System Manager server and the secondary System Manager server: Database replication File replication In a system consisting of geographic redundant System Manager servers, the main components include: Two System Manager servers located in geographically diverse locations. One System Manager server is designated as the primary System Manager server. On a sunny day, the primary System Manager server manages all elements in the system. The other System Manager server is designated as the secondary System Manager server. The secondary System Manager server remains in the standby mode. You can administer the 24 Avaya Aura Collaboration Environment Overview and Specification August 2014 Comments? infodev@avaya.com

25 Feature description secondary server in the active mode if the primary System Manager server fails or loses connectivity with the Collaboration Environment servers. Collaboration Environment servers. Important: In an environment of geographic redundant System Manager servers, both the primary System Manager server and the secondary System Manager server must reach each other using FQDN. FQDN must be reachable and resolvable through /etc/hosts or DNS. Before configuring Collaboration Environment in a geographic redundant environment, ensure that: Both the primary and the secondary System Manager servers can resolve the Collaboration Environment FQDN through /etc/hosts. The DNS server contains the IP address or the FQDN entry of all the Collaboration Environment servers that are configured with System Manager. This configuration ensures that both the forward and the reverse lookups of Collaboration Environment work from both the primary and the secondary System Manager servers. The servers can reach each other using FQDN. The network with geographic redundancy operates in the following scenarios: Sunny day scenario In this case, the primary System Manager server manages all the Collaboration Environment servers. The primary System Manager server replicates administration changes to all the Collaboration Environment servers. The secondary server is in the standby mode and you cannot make any administration changes using the secondary server. Rainy day scenario In this case, the secondary System Manager server manages all the Collaboration Environment servers. The secondary System Manager server replicates the administration changes to all the Collaboration Environment servers. The primary System Manager server has failed or has lost connectivity with the Collaboration Environment servers. The primary server is thus offline and you cannot make any administration changes using the primary server. Split-network scenario In this case, the system administrator administers the secondary System Manager server to the active mode when the primary System Manager server is also in the active mode. A connectivity failure occurs in the network. Some Collaboration Environment servers can communicate only with the primary System Manager server while some Collaboration Environment servers can communicate only with the secondary System Manager server. However, some Collaboration Environment servers can communicate with the primary and the secondary servers. Avaya Aura Collaboration Environment Overview and Specification August

26 Overview Caution: Do not make any administration change in a Collaboration Environment server during a splitnetwork scenario. For more information on Geographic Redundancy, see Administering Avaya Aura Collaboration Environment 26 Avaya Aura Collaboration Environment Overview and Specification August 2014 Comments? infodev@avaya.com

27 Chapter 3: Interoperability Product compatibility For the latest and most accurate compatibility information, go to Collaboration Environment requirements Collaboration Environment requires a licensed VMware instance (standard edition or better) and the following versions of the VMware hypervisor and products: ESXi 5.0 and any of its updates Collaboration Environment is a single vappliance package with the following characteristics: Operating system RHEL 6.2 CPU Core(s) CPU reservation 4 floating cores 9600MHz = 4x2400MHz Memory reservation 6.0GB Storage reservation 300GB Shared NIC(s) Two at 1000 Mbps, used for management interface and security module Note: All the Collaboration Environment servers in a cluster with data grid must have the same memory reservation. When you install Collaboration Environment snap-ins the requirements may increase. Avaya Aura Collaboration Environment Overview and Specification August

28 Interoperability Avaya Media Server requirements Avaya Media Server is a single vappliance package with the following characteristics: Operating system RHEL 6.2 CPU Core(s) CPU reservation Memory reservation Storage reservation Shared NIC(s) 4 floating cores 9600MHz = 4x2400MHz 4.5GB 50GB One at 1000 Mbps 28 Avaya Aura Collaboration Environment Overview and Specification August 2014 Comments? infodev@avaya.com

29 Chapter 4: Performance specifications Capacity and scalability specification Collaboration Environment servers in an enterprise Collaboration Environment users in an enterprise Collaboration Environment clusters in an enterprise Collaboration Environment servers in a cluster Busy Hour Calls per Collaboration Environment server 35 35, ,000 Busy Hour Notifications 50,000 Busy Hour SMS Notifications 50,000 Avaya Media Server instances 20 Avaya Media Server ports per instance 1,024 Avaya Media Server concurrent sessions A single instance of Avaya Media Server supports: concurrent sessions using the G.711 codec concurrent sessions using the G.722 codec concurrent sessions using the G.729 codec SRTP adds 50% overhead (reduce above numbers by factor of 1.5). The number of supported sessions is subject to change based on the results of further performance testing. Avaya Aura Collaboration Environment Overview and Specification August

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