HCS Update Business, Architecture, And Evolution

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2 BRKCOL-2700 HCS Update Business, Architecture, And Evolution {Mo}: hammad Al-taraireh Sr. HCS Solution Product Manager

3 Cisco Spark How Questions? Use Cisco Spark to communicate with the speaker after the session 1. Find this session in the Cisco Live Mobile App 2. Click Join the Discussion 3. Install Spark or go directly to the space 4. Enter messages/questions in the space cs.co/ciscolivebot#brkcol Cisco and/or its affiliates. All rights reserved. Cisco Public

4 Agenda Cisco Collaboration Evolution HCS Overview HCS What is New in HCS 11.5 / APNS HCS Deployment Options Hybrid Services for HCS HCS Flexibility

5 Cisco Collaboration Evolution Provide a platform for building custom solutions Digitize Your Business Deliver the best of both worlds Unify communication foundation Converge Voice, Video, & Data Enhance productivity with cost reduction Create ubiquitous appeal to ensure adoption Enable Simple & Seamless Simplify Experiences Experiences Collaboration Infrastructure Accelerate Innovation with Hybrid AGILITY PAST FUTURE BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 5

6 Cisco Leading Execution 95% of Fortune 500 use Cisco Collaboration 87 million Cisco endpoints 290,000 Cisco Collaboration customers 3.5+ million Cisco contact center agents 4 billion Cisco WebEx minutes per month 26 million Cisco Jabber seats BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 6

7 Global market-leading UCaaS with HCS 66 Countries 132 Partners 5,400+ Customers >5.4M End-Users 75% Market share (>500 users) #1 In Cloud UC* and contact center *500 users and above BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 7

8 Engage with your Cisco Powered Cloud partner. BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 8

9 Hosted Collaboration Solution (HCS) Solution overview

10 Hosted Collaboration Solution Comprehensive Unified Communications and collaboration as a service All the features and benefits of Cisco Unified Communications Manager Hosted by Cisco certified partners Proven service and support Global and secure Ideal for all size businesses BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 10

11 Market-Leading Cisco Collaboration Services Voice Video Mobility Instant messaging Customer Conferencing and presence care Comprehensive UC as a service for any organization BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 11

12 Call control Based on Cisco Unified Communications Manager Voice IM/Presence Video Market-leading platform Cloud-hosted PBX plus more Integrated experiences Secure Cloud collaboration Voice, video, messaging Full telephony feature set Reliability including survivability BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 12

13 Supports the broadest endpoint portfolio on the market Delivering consistent and delightful experiences on any device Any room Any desktop Any pocket 7800 Series IP phones SX10 MX700, MX800 Mobile PC/MAC Tablet Cisco Spark Room Kit 8800 Series IP phones Cisco Spark Cisco WebEx Room 55 Cisco Spark Room Kit Plus DX Series Cisco Jabber BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 13

14 Delivering mobility For anytime, anywhere communications Simultaneous ring on all phones even on calls to mobile phone Extend your office phone Seamlessly move calls between mobile and desktop phones Cisco HCS Place mobile calls through Cisco HCS others can see your mobile presence Single voice mailbox across all phone numbers Cisco Jabber or Spark Mobile Client BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 14

15 Cisco Jabber All-in-one UC application Presence and IM Voice, video, and voice messaging Desktop sharing and conferencing VPNless access, Single Sign On Collaborate from any workspace PC, Mac, tablet, and smartphone On-premises and cloud Integration with 3rd party productivity tools BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 15

16 Secure management portal User and device management Manage services and integrations Role based access controls SSO and directory sync Bulk provisioning Customize services BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 16

17 Secure user self-care portal Users can customize and control their collaboration features and settings BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 17

18 Survivable telephony Business resiliency through redundant, localized call processing Automatic telephony survivability during outages connecting to the cloud Cisco router automatically provides local call processing during outage When WAN is available, IP phones auto-revert back to Cisco Unified CM Continuous call security for users in survivability mode Seamless transitions during failure and restore Calls in progress stay connected during WAN failure and restore Cisco HCS SRST Gateway Cloud PSTN BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 18

19 Scalable, secure and reliable cloud collaboration Scalable Secure Reliable Scale to hundreds of thousands of users per instance Add or remove users and applications as needed World wide availability Single instance of Cisco Unified Communications Manager available FedRAMP authorized version available (HCS-G) From the proven market leader in security Engineered for the highest level of availability and business continuity Telephony survivability via redundant, localized call processing BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 19

20 What s new in HCS 11.5

21 Take another look at the new HCS Cisco Powered Cloud Collaboration Comprehensive Scalable Secure Extensible Enterprise telephony IM&P Video Contact Center Large Enterprise HCS-Shared Architecture Small Business & Midsize Business WW Availability Open Management Survivability Next Generation Security HCS-G (FedRAMP authorized) Cisco Spark Message & Meeting Cisco Spark Hybrid Services Cisco Spark Flex Plan Partner Value-Added Services PSTN / IP Services Consolidated Billing QoS Mobility w/ VoLTE Management Reporting/Analytics Integration Services BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 21

22 HCS Roadmap* On-going commitment to investment for customers and partners Q2 CY17 Q3 CY18 Q4 CY18+ Enhanced Collaboration Apple Push Notification Service for Jabber ios HCS Contact Center R11.6 Spark UC Hybrid Services PSTN for Spark room endpoints (unpaired) Desk Phone Pairing Fixed Mobile Convergence enhancements: Hunt Group queueing / logout support Call Move CTI aware virtual device HCS12.5 Baseline incl. Smart Licensing All the features of CSR 12.5 with CUCDM12.5/PCA12.x HCS-CC12.0 Spark UC Hybrid Services Jabber/ Spark Chat Interop CUCM12.5: Group Presentation CLI support CUCM/CUCxn Local Authentication Partner Profitability Multi-tenant Expressway for Spark Hybrid Services CUCDM Enhancements - Analog Phones and Multi LDAP OU Multi-tenant Expressway for Mobile Remote Access (MRA) End Points Multi-Tenant Expressway (MRA) - Jabber Hunt Group support for MRA Expressway Cost Optimization ICE Media Optimization for MRA OTT/MRA Enhancements: DPC via Jabber DND Extension Mobility Conference Phone ATA Support (Fax support) Auto discovery OTT end point onboarding Commercially Attractive Offers Spark Flex C1 Hosted subscription CCX w/ HCS commercial offer (subscription) Spark Flex - C3 Hosted subscription Spark SP simplified pricing for HCS * Subject to Change BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 22

23 Cisco Jabber Apple Push Notification for IOS

24 Jabber for ios Push Notifications UPGRADE NOW!!! to prevent outages Action Required Prevent loss of voice, video and IM notifications for Jabber for ios upgrade before June 2018 APNs upgrades are available now. Minimum version requirements: CUCM 11.5(1) SU3a Jabber 11.9 Expressway CUCM to register and stay connected to Cisco Collaboration Cloud Push Notification for Jabber on iphone and ipad Deployment Guide BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 24

25 HCS Deployment Options

26 Cisco HCS consumption model choice Partner Cloud Enterprise Private Cloud Cisco Cloud Cisco HCS Complete UC in the Cloud Partner Hosted and Delivered For any size organization HCS Large Enterprise Customer owned and hosted Partner Managed Option For autonomous business groups, centralized IT and multidomain environments HCS for Government FedRAMP Authorized Cisco hosted and Partner Delivered For US Government Agencies BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 26

27 HCS Deployment Models Value Added Integrations Management & SLA AD/Calendar Integration Cisco Collaboration Cloud HCS Apps HCS Apps HCS Apps PSTN 3G/4G Mobility Network VMware ESXi Server HCS Partner Cloud Private Cloud UC on UCS UC on UCS UC on UCS HCS Management Customer 1 Customer 2 Pure Hosted Customer 4 Customer 5 On Premises / Partner Hosted Customer / Partner MANAGED Large Enterprise Private Cloud BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 27

28 HCS Shared Architecture

29 HCS Shared Architecture Optimized compute resource Usage Lower operational cost Low Cost Site Deployments All the features and benefits of Cisco Unified Communications Manager Can support any customer size BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 29

30 Use Cases Cloud Service Standardized Templatized OTT and VPN (MPLS) Customers: Enterprise (any size <= 40k) Global Branches Dedicated Instance Dedicated Instance Dedicated Instance Shared Architecture Retail Franchises Mid-Market SMB Partners can mix dedicated instance model with shared architecture as they see fit to best suit their business needs Customer 1 Customer 2 Customer 3 Customer 4 Customer 5 Customer N BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 30

31 HCS-SA Architecture CUCDM+ASAP or Kurmi or VOSS4UC Server E-Commerce Web Portal HCS-SA: Shared CUCM/IM&P Partitioned Unity IM&P UCXN LDAP & DS CUCM Exp-C Web Proxy Exp-E Internet Mobile and Remote Access Cust A Shared Expressway Directory Services Multi-Tenant Directory Multi-Tenant LDAP Service Automation SBC DMZ Cust B Kurmi, VOSS, ITALTEL OTT Access Anywhere SIP Trunk(s) PSTN Meraki VPN (SD-WAN) Cust C VPN, MPLS Optional Self-Registering Endpoints BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 31

32 HCS Shared Architecture (Branch Office/Teleworker/Mobile User for Large Enterprise Deployment) HCS Partner Data Center HCS Partner Data Center Headquarter MPLS CUCM Cluster(s) + Unity Connection OR 3 rd party Call Control PSTN Shared Architecture CUCM Cluster + Partitioned Unity Connection AD Imagicle SRST PSTN local breakout PSTN DMZ DMZ VPN/MPLS Internet Regional Office Teleworker Mobile Worker Satellites Sales Office Remote Support Office BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 32

33 HCS Shared Architecture (Global Branch Offices Deployment) HCS Partner Data Center (North America) AD PSTN HCS Partner Data Center (Europe) AD Satellites NA Sales Office Satellites Sales Office HCS Partner Data Center (APAC) Remote Support Office AD HCS-SA deployment to support global branch offices deployment with other HCS/HCS-SA and 3 rd party UC systems Satellites Sales Office Remote Support Office BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 33

34 Enable Continuous Collaboration with Hybrid Services

35 Cisco Spark Hybrid Services Hybrid Call Service Call Service Aware Call Service Connect 27 Hybrid Calendar Service Cisco Spark / WebEx Hybrid Directory Service Cisco Spark Hybrid Services Hybrid Media Service Hosted Collaboration Solution Extend value by connecting Cisco HCS with Cisco Spark BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 35

36 Cisco Spark Hybrid calling Seamless calling and collaboration Call Service Aware and Connect Calendar and Directory Services Instant desktop sharing Mobile calling Unified Call history Simple meeting scheduling Easily connect with coworkers Enhance calls with easy content sharing by clicking a single button to share your screen Make and receive calls in Spark. Click-to-call from device contacts or company directory Common contacts and call history. Desk phone and Jabber call history is made available across the Cisco Spark service Connects to Microsoft Exchange to easily schedule and join meetings. to schedule to create a room Call, schedule a meeting or add people to Spark rooms using company directory BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 36

37 Windows Edge ECP Cloud Integration WebEx Cloud Collaboration Platform WebEx Messenger Directory Calendar Call Media KMS Microsoft AD Exchange Cisco UCM* Hybrid Media Hybrid Security *Cisco UCM = Unified CM, Business Edition, or HCS Future BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 37

38 Spark UC Hybrid Services Roll Out CY17/18 Enable Spark Meeting Spark client to bridge UC deployment and Spark Meeting deployment facilitating ease of user joining Spark Client User UC end point In-call awareness/notification in Spark Client Spark user calling another Spark user on Spark client (URI dialing) User joining Spark meeting with UC End Points for media (DPP) UC Hybrid for Cloudberry for On-net and PSTN dialing Jabber in private network (on campus) and public internet with MRA if FULL UC capability is required Other Hybrid Services supported: Hybrid Directory On Premise Hybrid Calendar (Exchange On Premise) Hybrid Media Service Hybrid Security Service Long Term - Client simplification** ** Subject to change. BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 38

39 Deliver Omnichannel Customer Care Cisco HCS for contact center

40 Cisco Hosted Collaboration Solution for Contact Center Omnichannel connected digital experiences as a service Voice, video, and chat SaaS delivery for simplified management, updates Inbound and outbound campaigns Highly scalable. Up to 12,000 agents per instance Built-in context service Faster deployment of advanced contact center capabilities Cisco finesse agent desktop Cisco Unified Intelligence Center premium reporting BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 40

41 Mobility Update

42 Cisco Collaboration Mobility Offers Mobile Collaboration 3G/4G/LTE (Managed) User Experience Focus Network Integration Differentiation Leverages Cisco and Apple Partnership Rich Collaboration with great user experience Leverage Spark for Message & Meet Spark integrated into Native Dialer of iphone (simplicity) Spark Message and Meet for internal voice/video calling, persistent team and 1:1 messaging, file sharing, whiteboarding and meetings Spark Call or mobile plan can be used for PSTN Calling Optimized Wi-Fi and Fastlane on Cisco Wi-Fi. LTE performance depends on network and calling model (Spark Call vs Mobile Calling) Media usage Spark Elements (Over the top) Service Provider Network Integration required based on published SIP based mobile interface Single number for both mobile with fixed collaboration end points (optional) Mobile device agnostic. Apple devices advantage on Cisco Wi-Fi. Business enterprise mid-call features via native dialer include move call Preserving SP voice reliability beyond Wi-Fi Media Usage (Voice via SP LTE; Other media via data network) Corporate compliance applies to mobile natively Enforce All outbound calls to corporate UC for compliance Mobile Identity for Business (Route incoming call destined to mobile number via corporate UC) Emergency service support via cellular network Queue Hunt Group support with Login/Logout capability Spark integration (future consideration) 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

43 HCS Flexibility

44 HCS Flexibility Deployment w/ Integrity Maximize Value to Partner Productized Architectural Solution - Tested / Validated and supported by Cisco Management Suites Collaboration Applications VMDC Data Center Unified Management (CUCDM / PCA) Voice, IM&P, Voic , Contact Center in Partner Cloud Aggregation Collaboration Applications Prime Collaboration Provisioning CMSP Certified Data Center Management Voice, IM&P, Voic , Contact Center in Partner Cloud CUBE- ENT Data Center & Aggregation Flexibility comes with responsibility Take advantage of Cisco Market Place/Ecosystem w/ 3 rd party vendor products w/ inter-operability Flexibility to enable partner to make a choice for their HCS deployment A2Q process to provide solution integrity Balance w/ Integrity BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 44

45 Cisco Spark How Questions? Use Cisco Spark to communicate with the speaker after the session 1. Find this session in the Cisco Live Mobile App 2. Click Join the Discussion 3. Install Spark or go directly to the space 4. Enter messages/questions in the space cs.co/ciscolivebot#brkcol Cisco and/or its affiliates. All rights reserved. Cisco Public

46 Please complete your Online Session Evaluations after each session Complete 4 Session Evaluations & the Overall Conference Evaluation (available from Thursday) to receive your Cisco Live T-shirt All surveys can be completed via the Cisco Live Mobile App or the Communication Stations Complete Your Online Session Evaluation Don t forget: Cisco Live sessions will be available for viewing on-demand after the event at Cisco and/or its affiliates. All rights reserved. Cisco Public

47 Continue Your Education Demos in the Cisco campus Walk-in Self-Paced Labs Tech Circle Meet the Engineer 1:1 meetings Related sessions BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 47

48 Thank you

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