Microsoft Lync 2013 Quick-Start Guide. ThinkTel Communications Professional Services Last Updated: June 18, 2013

Size: px
Start display at page:

Download "Microsoft Lync 2013 Quick-Start Guide. ThinkTel Communications Professional Services Last Updated: June 18, 2013"

Transcription

1 Microsoft Lync 2013 Quick-Start Guide ThinkTel Communications Professional Services Last Updated: June 18, 2013

2 Instant Messaging & Presence

3 Accept an IM request Click anywhere on the picture display area of the IM request pane. Set or change your presence Presence lets other people see at a glance whether you and your contacts are currently available. Presence statuses and their meanings are as follows: Find someone Lync 2013 Quick Reference IM, Presence, and Contacts The quickest way to find someone via Lync is to start a search by typing the person s name, phone number, or IM address in the Search box on the Lync main window. The results display automatically. Add a contact To change your presence, in the Lync main window, click the arrow next to your status, and then select a status from the list, such as Do Not Disturb. Your Contacts list simplifies your communications and lets you see presence and contact information for the people most important to you. Add to it anyone inside or outside your organization you expect to be interacting with regularly. To add a contact: 1. Using Lync search, locate the person you want to add. (See previous section.) 2. Right-click the person s listing in the search returns. 3. Click Add to Contact List. 4. Click a group to add your new contact to. View a contact card The contact card contains details from a contact s company directory, such as the person s office location, phone numbers, organization, and Outlook calendar free/busy information. To see someone s card, find the person on your Contact list or via search, point at the photo area, and then click the contact card icon.

4 Create a group You can set up a group for each team you work with so that you can see at a glance who is available at any given time or communicate with the entire team at once. To create a new group: 1. In the Lync main window, click the Add a Contact button. 2. In the drop-down menu, click Create a New Group. 3. In the space that opens up at bottom of the window, type over the phrase New Group to give your group a name. Add audio, video, sharing, to an IM conversation You can quickly add audio, video, or a presentation to your IM conversation, and/or invite others to join the conversation, by selecting the appropriate button(s) at bottom of the conversation window: Switch between tabbed conversations If you have multiple conversations, chat sessions, or meetings going on at once, Lync displays them all in one place, which lets you toggle between them. Click any tab to bring that activity to the foreground. Send an IM Use instant messaging (IM) to get in touch immediately with your available contacts. 1. In the Lync main window, click the name or pause on the picture of the contact you want to send an IM to. (If you want to IM more than one contact, hold down the Ctrl key, and click each contact that you want to reach.) 2. In the display bar that appears, click the IM icon. 3. Type your message in the message input area at bottom of the IM window, and then hit Enter. Some features might not be available for your account. Contact your support team for more information. Find a previous IM conversation Lync automatically saves your IM conversation history. To view or continue a previous IM conversation or see an IM request you may have missed: 1. Click the Conversations tab (on the Lync main window above the Search box), then click All or Missed, depending on what you are looking for. 2. An Outlook window will open displaying a list of your IM conversations. Double-click the conversation that you want to view or resume.

5 Voice & Video

6 Use audio call controls Pause on the phone/mic button to access the controls: To put the call on hold, click Hold Call. Click Mute to mute your audio. To send the call to another number, click the Transfer Call tab, and choose one of the numbers. To hang up, click the phone button in the conversation window. Check your voice mail 1. Click the Phone tab. You ll see your messages and the caller s info. 2. Pause on a voice mail message and click Play. 3. Click More Options, and select one of the choices, such as: Open Item in Outlook provides more information about the call. Delete Item deletes the voice mail from Lync. Start a Video Call with the contact. Mark item as Read Call the contact. See Contact Card 4. You can also click View more in Outlook to open the Voice Mail folder for more info. Set Quick up your Reference audio device for Voice Before using Lync to make a call or join a conference, set up your audio device and check the quality. You can use your computer s mic and speakers, or plug in a headset. 1. Click Select Primary Device on the lower-left corner of Lync, then click Audio Device Settings. 2. Pick your device from the Audio Device menu, and adjust Speakers and Microphone volume. Make a call Make a Lync call (computer audio) 1. Pause on a contact s picture. 2. Click the Phone button to call the contact using Lync, or click the arrow next to the Phone button and select a number. Call using the dial pad Lync 2013 Quick Reference Audio 1. Click the Phone icon in Lync. 2. Click the numbers on the dial pad or type the number in the search box, then click Call. Lync calls the number just like a regular phone.

7 Start a conference call 1. Select multiple contacts by holding the Ctrl key, and clicking the names. 2. Right-click the selection, then click Start a Conference Call. 3. Choose how you want to start the conference call by selecting Lync Call or one of the numbers. Invite more people to a call 1. In the conversation window, pause on the People icon and click Invite More People. 2. Select the invitees from Invite by Name or Phone Number window, and click OK. 3. Your new invitees receive a request to join your call. Answer a call 1. When someone calls you, an alert pops up on your screen. 2. To answer the call, click anywhere on the picture area. Add audio to an IM conversation Pause on the Phone icon in the IM window and select one of the numbers. You have options such as work, mobile, or home (if published) for your contact. You can also click New Number, and type a number to call. 3. Click Ignore to reject the call and send to voice mail. 4. Click Options to take other actions: Send the call to Voice Mail. Reply by IM instead of audio. Set to Do not Disturb to reject the call and avoid other calls. To redirect the call to a different number, click the number.

8 Use video controls and view Click Pick a Layout, and choose an option: Gallery View shows all the participants videos. Speaker View shows the presenters videos. Presentation View shows only the meeting content. Compact View shows the tiles of the participants in a compact window. Manage the participants To manage the participants, right-click their video or picture: Mute, Unmute, or Remove the person from the meeting. Lock the Video Spotlight locks video on the person in spotlight. Pin to Gallery keeps a participant visible in the Gallery View. Full screen view Click Pop out video gallery to see the videos in a separate window. Click Full Screen View for a large view of the videos. Click Pop in video gallery to go back to regular view. Video Quick Reference for Video Start a video call Lync 2013 Quick Reference Set up your video device You need a camera to share your video, but you don t need one to see other people s videos. To set up your camera Click Options in the Lync main window, then click Video Device. If your don t see your video preview, make sure the camera is working correctly. To adjust settings, click Camera Settings. 1. Pause on a contact s picture and click the camera button. 2. An alert pops up on your contact's screen to accept your call. 3. When you re done, pause on the camera button and select an option: Stop My Video: ends your video, but you can still see others videos. End Video: ends all the videos for you, but you ll still have audio. TIP You can also click the camera button to add video to an IM or conference call.

9 Start a video conference Start an ad-hoc video conference to discuss a subject that requires immediate attention. 1. Select many contacts by holding down the Ctrl key and clicking the names. 2. Right-click the selection, and click Start a Video Call. 3. When you start a video call, you automatically use Lync computer audio. 4. Use the video controls to manage the conference. Invite other people to a video call 1. In the conversation window, pause on the people button, and click Invite More People. 2. Select the invitees from the Add People window, and click Add. 3. Your new invitees receive a request to join your call. Add video to an IM conversation 1. Pause on the camera button and check your preview. 2. Adjust your camera if needed, and click Start My Video. 3. To stop sharing your video, click Stop My Video. Answer a video call When someone calls you, an alert pops up on your screen. To answer the call, click anywhere in the picture area. Click Ignore to reject the call and send to voice mail. Click Options to take other actions: Send the call to Voice Mail. Redirect to your Mobile or Home phone. Reply by IM instead of video. Answer With Audio Only if you don t want to share your video. Set to Do not Disturb to reject the call and avoid other calls. TIP Click End Video to stop sharing your video with others AND end their video feeds to you.

10 Sharing & Collaboration

11 Give control of your sharing session to other people You can let other people control your sharing session, contribute information, change a document, or demonstrate an application. 1. On the sharing bar at the top of the screen, click Give Control. 2. Click the name of a person under Attendees to give them access, or click Give Control Automatically, to automatically give access to anyone who requests control of your desktop. Take back control of a sharing session 1. To take back control of your desktop or program, click Give Control again. 2. If Give Control Automatically is selected, click it to clear. To take back control from a person, click Take Back Control. Share a PowerPoint presentation 1. Double-click a contact s name to start an IM session. 2. Pause on the present (monitor) button. 3. On the Present tab, click PowerPoint, and upload the file in the IM. 4. To move the slides, click Thumbnails, then click the slide you want to show, or use the arrows at the bottom of the meeting room. 5. To see your presenter notes, click Notes. 6. Click the Annotations button on the upper-right side of the slide to open the toolbar, and use highlights, stamps, laser pointer, and so on. Lync 2013 Quick Reference Sharing and Collaboration With Lync you can start collaborating without having to schedule a meeting. You can start an impromptu meeting, share a PowerPoint presentation, collaborate on a whiteboard, or share your screen from within an IM conversation. Share your desktop or a program 1. Double-click a contact s name to start an IM session. 2. Pause on the present (monitor) button, and on the Present tab: Click Desktop to show all the content of your desktop. Click Program, and double-click the program you want. A sharing toolbar appears at the top of the screen and you'll be notified that you re sharing. 3. To add audio, click the Phone icon. 4. To add video, click the Camera icon. 5. To end the sharing session, click Stop Sharing on the toolbar.

12 Start a group IM conversation Start a group instant messaging (IM) conversation by selecting multiple contacts or a contact group from your Contact List. You can also turn a single IM conversation into a group conversation. 1. Hold down the Ctrl key, and click each contact that you want to invite. 2. Right-click the selection, and then click Send an IM. 3. Type your message and then press Enter. 4. To add audio, click the Phone button. 5. To add video, click the Camera button. 6. If you re in a single IM session and want to add more people, pause on the People icon, and select Invite more people. Share a whiteboard A whiteboard is a blank page where you can type notes, draw, or import images that meeting participants can work on together. 1. In a conversation window, pause on the present (monitor) icon, and on the Present tab, click Whiteboard. 2. Use the annotation toolset on the right side of the whiteboard, that includes items such as highlight, stamps, laser pointer, writing, and drawing tools. Transfer a file Use the file transfer option to send documents to your contacts in an IM. 1. Double-click a contact s name to open an IM conversation. 2. Drag the file from your computer onto the conversation window, or use the Attachments tab on the presentation menu. Lync sends a file transfer invitation to the recipient, and the file is sent if the invitation is accepted. TIP You can also drag the file onto a contact s name, which sends a notification to the recipient to accept or decline the file transfer. Start an unscheduled conference call Start an ad-hoc meeting to discuss a subject that requires immediate attention. 1. Select the contacts by holding the Ctrl key and clicking the names. 2. Right-click the selection and click Start a Conference Call. 3. Choose how you want to start the conference call: Lync Call Lync makes the call using computer audio. Mobile, Work, or another number Lync calls your contacts from the number you choose. 4. Your contacts receive a notification, and can accept or decline your invitation.

13 Conferencing

14 Join a Lync Meeting 1. In the meeting request, click Join Lync Meeting or click Join Online in the meeting reminder. 2. On the Join Meeting Audio window, select one of the options: Lync 2013 Quick Reference Lync Meetings Schedule a Lync Meeting You can simply schedule an Lync Meeting by using the Outlook add-in for Lync. 1. Open your Outlook calendar and on the Home tab, click New Lync Meeting. 2. In the meeting request, add recipients, a subject, agenda, and date/time. The meeting request contains the meeting link and audio information that the participant can use to join the meeting or conference call. Do I need a PIN, work number or extension? Not always. Most of the time when you call in to the meeting, you get connected right away. You only need a PIN and extension if: You re the leader (Organizer) of the meeting, and calling from a phone that isn t connected to your account; such as a cell phone. You re an attendee, but the meeting is secured and you need to be identified before joining, (referred to as Authenticated caller). When prompted, use your phone dial pad to enter your number and PIN. If you don t remember your PIN, click Forgot your Dial-in PIN in the meeting request and follow the instructions on the page to reset. Set meeting options You can customize your meeting options to fit your requirements, meeting type, and the participants. For example, customize access, presenters, video sharing permissions, and so on. In the meeting request, click Meeting Options, then click A new meeting space (I control permissions). To control meeting access, select an option under These people don t have to wait in the lobby. To choose presenters, select an option under Who s a presenter? To mute all attendees and prevent them from sharing video, use the options under Do you want to limit participation?

15 Recording and Play back Lync recording captures audio, video, instant messaging (IM), application sharing, PowerPoint presentations, and whiteboard. 1. Click More options in the meeting, and then click Start Recording. 2. Use the controls at the bottom of the meeting room to pause, resume, or stop the recording. 3. After the recording is stopped, Lync automatically saves it in a format that plays in Windows Media Player and Zune. 5. Click Manage Recordings on the More Options menu, and highlight the recording to play, rename or delete. 6. You can also click Browse to go to the location the recording and make a copy of the file to post on a shared location for others to view. Manage participants 1. Pause on the people icon to manage participants individually or as a group. 2. Under the Participants tab, right-click a person s name and use the options to mute, unmute, remove, etc. 3. Click the Actions tab, then: Invite More People to add participants. Mute Audience to eliminate background noise. No Attendees Video to block attendees from starting their video. Hide Names to hide the names on the pictures. Everyone an Attendee if you have too many presenters. Invite by to send invitations to additional people. Share your desktop or a program During a Lync Meeting, you can share your desktop, or a specific program. 1. Pause on the presentation (monitor) icon. 2. On the Present tab: Click Desktop to show the entire content of your desktop. Click Program, and double-click the program you want. 3. Click Give Control on the sharing toolbar at the top of the screen to share control of your sharing session with another participant. 4. You can take control back at any time by clicking Give Control, and then Take back control. 5. When you have finished presenting, click Stop Presenting on the toolbar. Share a PowerPoint presentation 1. Pause on the presentation (monitor) icon. 2. On the Present tab, click PowerPoint, and upload the file in the meeting. 3. To move the slides, click Thumbnails, and click the slide you want to show, or use the arrows at the bottom of the meeting room. 4. To see your presenter notes, click Notes. 5. Click the Annotations button on the upper-right side of the slide to open the toolbar, and then use highlights, stamps, laser pointer, and so on.

16 Lync Web App

17 Manage your video display and layout Lync Web App provides a rich video experience for meetings. If you have a camera connected to your computer, click to share your video with others in the meeting. A camera is required only to share your video, not to view the video shared by others. Participants who don t share their video can choose to display a static picture instead. The area of the screen in which the pictures or videos are displayed is called the gallery. Quick Reference for Lync Web App Join a Lync Meeting with computer audio If you don t have Lync 2013, you can join a scheduled Lync Meeting from Lync Web App. In the meeting request, click Join Lync Meeting. Type your name in the text box, ensure the option to install the Lync Web App plug-in update is selected, and click Join the meeting. The plug-in is required to use computer audio. After it s installed, you can also share your video and programs. There are two layout options to display the pictures and videos being shared. Gallery View displays all the participant pictures and videos while Speaker View displays the picture or video of only an active speaker. When a sharing session starts, a third layout option called Presentation View is available, which displays only the shared content. Click to choose the layout you want. You can also expand the size of the meeting window to view the meeting stage in greater detail. Click to go to the full window mode. To return to the normal window size, click the icon again. To speed up your entry into future meetings, select the Remember me check box. Depending on how the meeting was set up, you ll either wait in the lobby or be admitted to the meeting. If you re in the lobby, only a presenter can admit you to the meeting. All presenters immediately enter the meeting. After you re admitted to the meeting, you can use your computer s speakers and mic, or a headset to participate in the meeting. Join a Lync Meeting with phone audio In the meeting request, click Join Lync Meeting. Type your name in the text box, ensure the option to install the Lync Web App Plug-in is not selected, and click Join the meeting. After you re admitted to the meeting, in the Join Meeting Audio dialog box, click Have the meeting call me to enter a phone number where the conference can call you, or click I will dial in to the meeting and call one of the phone numbers listed in the meeting invitation.

18 Manage meeting participants Click to access the options to manage participants. The PARTICIPANTS tab displays the participant list. 1. If you re a presenter, you can manage participant privileges. Right-click a participant and select Mute, Unmute, Remove or Make an Attendee. 2. You can invite additional participants during a meeting. Click ACTIONS. To invite using their phone number, click Invite by Phone Number. To invite via , click Invite by To hide participant names in videos or pictures, click Hide People s Names. 4. To mute all the participants simultaneously, click Mute Audience. Share your desktop or an open program During the meeting, you can share your desktop, or one or more open programs. 1. Point to. To share your desktop, click Desktop. The meeting stage displays You are currently sharing Desktop, and the desktop is outlined in yellow. To share a program, click Program and in the Present Programs dialog box, click the program you want and then click Share. 2. During a sharing session, a sharing toolbar is displayed at the top of your screen. You can hide or unhide it by clicking the pin icon. 3. Click GIVE CONTROL to share control of your sharing session with another participant. You can take back control at any time by clicking GIVE CONTROL, and then Take Back Control. 4. To end the sharing session, click Stop Presenting on the toolbar. Share a PowerPoint presentation 1. Point to. 2. Click PowerPoint. In the Select the PowerPoint you want to present dialog box, click Browse to select and open the presentation to share. 3. Move through the slides by using the arrows below the meeting stage. Click THUMBNAILS to select a specific slide, and NOTES to see presenter notes. 4. Click on the upper right corner of a slide to display the annotation toolbar, to use tools such as highlighters, stamps, and laser pointer. 5. The presentation can have embedded hyperlinks. Before you click them during your presentation, you must hide all annotations in the presentation by clicking Hide Annotations in the annotation toolbar.

Contacts, presence, and IM

Contacts, presence, and IM Want to shut your virtual office door? Presence is automatically set based on your Outlook calendar but you can change it temporarily if you want to. Presence status is a quick way for other people see

More information

Signing in. Signing in. Which Skype should I use? Quick Start Guide. Sign in using your Massey address and password.

Signing in. Signing in. Which Skype should I use? Quick Start Guide. Sign in using your Massey  address and password. Quick Start Guide Signing in Signing in Sign in using your Massey email address and password. Which Skype should I use? Skype for Business is for connecting with a co-worker or business associate. Skype

More information

For Windows Microsoft Corporation. All rights reserved.

For Windows Microsoft Corporation. All rights reserved. For Windows 1 About Skype for Business... 4 Skype for Business Window... 5 Audio... 6 Set up your audio device... 6 Make a call... 6 Answer a call... 7 Use audio call controls... 7 Check voicemail... 8

More information

Contacts, presence, and IM

Contacts, presence, and IM Want to shut your virtual office door? Presence is automatically set based on your Outlook calendar but you can change it temporarily if you want to. Presence status is a quick way for other people see

More information

Skype for Business: Get Started Set-up Audio Set-up Video Conversation Window Shut Your Virtual Office Door...

Skype for Business: Get Started Set-up Audio Set-up Video Conversation Window Shut Your Virtual Office Door... Desktop/Laptop Contents : Get Started... 3 Set-up Audio... 3 Set-up Video... 3 Conversation Window... 4 Shut Your Virtual Office Door... 4 Personalise... 5 Customise What s Happening Today... 5 Profile

More information

Using Skype for Business (Lync) with a Windows PC

Using Skype for Business (Lync) with a Windows PC Using Skype for Business (Lync) with a Windows PC Before you start Microsoft renamed Lync to Skype for Business in 2015, but some menus and windows still carry the name Lync. Please read our instructions

More information

Getting Started with Lync 2010 for iphone

Getting Started with Lync 2010 for iphone Getting Started with Lync 2010 for iphone Getting started with Lync 2010 on the iphone» Requirements» Installing Lync» Removing Lync» Signing in to Lync» Signing out of Lync Requirements iphone 3GS, iphone

More information

Best practices for Skype for Business meetings. Sharing during meetings Recording a meeting For more information

Best practices for Skype for Business meetings. Sharing during meetings Recording a meeting For more information SUCCESSFUL MEETINGS WITH Traditional meetings can be a challenge when people are spread out over long distances. Communication technology can overcome this physical boundary by allowing people to attend

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Contents Accessing Skype for Business... 2 Starting Skype for Business for the first time...2 Customising Skype for Business start-up...2 Skype for Business basics... 2 The

More information

Skype for Business 2016 Windows Meeting Environment

Skype for Business 2016 Windows Meeting Environment Skype for Business 2016 Windows Meeting Environment Contents Preview....1 Information for Skype for Business Meetings and Conference Calls.... 1 Participant List.4 Change Meeting Audio Settings..5 Transfer

More information

1. Click Select Your Primary Device in the lower-left corner of the main Skype for Business window.

1. Click Select Your Primary Device in the lower-left corner of the main Skype for Business window. Skype for Business Skype for Business looks like regular Skype, but it is seamlessly integrated with Microsoft Office applications such as Outlook, PowerPoint and OneNote, with added benefits like Instant

More information

Using Lync on a Mac. Before you start. Which version of Lync? Using Lync for impromptu calls. Starting Lync 2011

Using Lync on a Mac. Before you start. Which version of Lync? Using Lync for impromptu calls. Starting Lync 2011 Using Lync on a Mac Before you start Please read our instructions on how to set up your Lync account and your audio and video devices. Which version of Lync? Because of the features available, we recommend

More information

Using SFB Web App for Windows

Using SFB Web App for Windows Using SFB Web App for Windows Table of Contents What Is It?... 3 Required Plug ins... 3 Information for Online Meetings and Conference Calls... 4 Join a Meeting... 5 Access Meeting Audio... 7 View Information

More information

Microsoft Lync FAQ s 6/25/2012

Microsoft Lync FAQ s 6/25/2012 Microsoft Lync FAQ s 6/25/2012 1. What is Microsoft Lync? Microsoft Lync is an enterprise-ready, unified communications platform. With Lync, users can keep track of their contacts availability; send an

More information

Key Features: Learning Objectives: Table of Contents:

Key Features: Learning Objectives: Table of Contents: Key Features: Skype for Business is a communications platform available on Windows, Mac, and mobile devices. Skype for Business is designed to allow user interaction between colleagues and external contacts.

More information

For Windows Users - Meetings Best Practice Guide

For Windows Users - Meetings Best Practice Guide For Windows Users - Meetings Best Practice Guide SKYPE FOR BUSINESS QUICK START GUIDE SKYPE FOR BUSINESS QUICK START GUIDE - WINDOWS USERS Contents On the Skype website, you ll find Quick Start Guides

More information

Lync Users Guide For Apple Mac

Lync Users Guide For Apple Mac Lync Users Guide For Apple Mac SKYPE FOR BUSINESS QUICK START GUIDE SKYPE FOR BUSINESS QUICK START GUIDE - MAC USERS Microsoft have announced that Skype for Business for Mac will be available later in

More information

Skype for Business for Android

Skype for Business for Android Skype for Business for Android November 2015 Topics in this guide include: Joining meetings Updating availability status Managing contacts Having conversations Customizing your settings For more information

More information

SASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC)

SASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC) SASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC) DESKTOP CLIENT USER GUIDE Version 4 January 2018 TABLE OF CONTENTS About the SaskTel IBC Desktop Client...3 Requirements...3 How to download and install

More information

Lync and Pexip Virtual Meeting Tools

Lync and Pexip Virtual Meeting Tools Lync and Pexip Virtual Meeting Tools Social Goal Upon completing the Lync and Pexip training session, I will be able to effectively communicate my status and what is happening in my world. Content Goal

More information

PolyU Staff Service. Lync Setup and User Guide

PolyU Staff  Service. Lync Setup and User Guide PolyU Staff Email Service Lync 2013 Setup and User Guide Version 1.0 Last Update: 28 November 2013 PolyU Staff Email: www.polyu.edu.hk/email ITS HelpCentre Support: www.polyu.edu.hk/hots ITS HelpCentre

More information

GVSU Skype for Business: Quick Start Guide (using a Windows PC)

GVSU Skype for Business: Quick Start Guide (using a Windows PC) GVSU Skype for Business: Quick Start Guide (using a Windows PC) What is Skype for Business: Skype for Business provides quick and simple ways of communicating and collaborating through a single, easy to

More information

Faculty & Staff. Skype for Business. Quick Reference Guide All Rights Reserved. California State University, Bakersfield FINAL

Faculty & Staff. Skype for Business. Quick Reference Guide All Rights Reserved. California State University, Bakersfield FINAL FINAL 2016. All Rights Reserved. California State University, Bakersfield February 12, 2016 REVISION CONTROL Document Title: Author: File Reference: O365 Basics - QRG.docx Campus Training Revision History

More information

QUICK START GUIDE NTS HOSTED PBX CALL MANAGER. Welcome. Getting Oriented

QUICK START GUIDE NTS HOSTED PBX CALL MANAGER.   Welcome. Getting Oriented QUICK START GUIDE NTS HOSTED PBX Welcome Welcome to NTS Hosted PBX! This guide is intended to get you up and running with the basic features associated with the product. For more in-depth information,

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Dublin Institute of Technology Authored By: Barry Byrne (March 2018) Nexus Open Systems Ltd +44 1392 205095 Vale House Pynes Hill Rydon Lane Exeter Devon EX2 5AZ Contents

More information

Getting started sign in 1. Sign in using your MCC address and the same password when logging into your computer

Getting started sign in 1. Sign in using your MCC  address and the same password when logging into your computer Skype for Business Getting started sign in 1. Sign in using your MCC email address and the same password when logging into your computer Add or change your picture 1. In the Skype for Business main window,

More information

Skype for Business. How-to Guide

Skype for Business. How-to Guide Skype for Business How-to Guide Fall 2016 Get to Know Skype for Business Contents Contacts... 1 Searching For and Adding Contacts... 1 Creating Contact Groups... 2 Tagging a Contact... 3 Instant Messaging

More information

Lync 2013 Getting Started

Lync 2013 Getting Started Lync 2013 Getting Started Information Technology September 1, 2014 1 P a g e The Lync Window Personal Information Navigation Buttons Options Button Add Contact Button Personal Information access your personal

More information

The Basics MAC. The Main Skype for Business Window. ! Name! Presence indicator. ! Conversations. ! Meetings. ! Calls. ! Contacts

The Basics MAC. The Main Skype for Business Window. ! Name! Presence indicator. ! Conversations. ! Meetings. ! Calls. ! Contacts MAC The Basics The Main Skype for Business Window When you open the Skype for Business desktop app, you will see the main screen where your personal information, contacts, conversation history, call history,

More information

Delegate Access in Skype for Business 2016

Delegate Access in Skype for Business 2016 Delegate Access In Skype for Business 2016 Delegate Access in Skype for Business 2016 DELEGATE ACCESS IN SKYPE FOR BUSINESS 2016 2 Contents Delegate Defined 3 Set up Delegate Access in Skype for Business

More information

Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server Apptix Live Support:

Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server Apptix Live Support: Quick Start Guide Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 Apptix Live Support: 866-428-0128 Quick Start Guide / Introduction Page 2 of 9 Quick Start

More information

Easy to use, simple, reliable

Easy to use, simple, reliable Unified Meeting Easy to use, simple, reliable Unified Meeting is an audio and web conferencing tool that lets you quickly and easily bring people together from anywhere in the world. Unified Meeting allows

More information

Live Meeting 2007 Getting Started Guide

Live Meeting 2007 Getting Started Guide Live Meeting 2007 Getting Started Guide Introduction This guide is intended for people who use Microsoft Office Live Meeting 2007 offered by InterCall. It tells you how to join meetings quickly, and provides

More information

Mac OS To use Skype for Business on Mac you need to download and install it and manually.

Mac OS To use Skype for Business on Mac you need to download and install it and manually. Skype for Business Contents What is Skype for Business... 2 Accessing Skype for Business... 2 Starting Skype for Business for the first time... 2 Mac OS... 2 Subsequent access to Skype for Business...

More information

Cisco Unified Personal Communicator Release 8.5

Cisco Unified Personal Communicator Release 8.5 Frequently Asked Questions Cisco Unified Personal Communicator Release 8.5 FAQs 2 Basics 2 Setup 3 Availability 5 Contacts 8 Chat 10 Calls 18 Conference Calls 25 Voicemail 26 Web Meetings 27 Troubleshooting

More information

YOUR GUIDE TO. Skype for Business

YOUR GUIDE TO. Skype for Business YOUR GUIDE TO Skype for Business Welcome to Skype for Business This is the Skype for Business app Your profile picture, status & location (you can change these) Your options Your contacts and groups (you

More information

The first time you launch the application you will have to accept the Terms and Conditions.

The first time you launch the application you will have to accept the Terms and Conditions. Cisco WebEx Meetings Updated as of 8/7/18 Use Guide Cisco Webex Meetings Mobile (Android) Install Webex Meetings View Your Upcoming Meetings Join a Meeting Connect to the Audio Conference Schedule a Meeting

More information

About This Guide 1. Terminology Used in this Guide 1 System Requirements 1. Getting Started 2. Downloading and Installing Meeting Software 2

About This Guide 1. Terminology Used in this Guide 1 System Requirements 1. Getting Started 2. Downloading and Installing Meeting Software 2 RP1Cloud User Guide Contents About This Guide 1 Terminology Used in this Guide 1 System Requirements 1 Getting Started 2 Downloading and Installing Meeting Software 2 Install the Plug-in 2 Install the

More information

SFB for Macintosh Conferencing Quick Reference Guide

SFB for Macintosh Conferencing Quick Reference Guide SFB for Macintosh Conferencing Quick Reference Guide Table of Contents Information for Online Meetings and Conference Calls... 3 Schedule a Phone Conference or Online Meeting... 4 Set Meeting Options...

More information

Delegate Access in Skype for Business 2013

Delegate Access in Skype for Business 2013 Delegate Access in Skype for Business 2013 Table of Contents Delegate Defined 3 Set up Delegate Access in Skype for Business 3 Set up Delegate Access Using Outlook 5 Add a Mailbox..7 Open a Delegated Mailbox..10

More information

Hosted PBX QUICK START GUIDE. Customer Portal, Unified Desktop, Mobile and Meeting

Hosted PBX QUICK START GUIDE. Customer Portal, Unified Desktop, Mobile and Meeting Hosted PBX QUICK START GUIDE Customer Portal, Unified Desktop, Mobile and Meeting HOSTED PBX CUSTOMER PORTAL WELCOME Welcome to Hosted PBX. This guide is intended to get you up and running with the Customer

More information

Microsoft Lync FAQ. Getting Started with Lync Features on the Lync Client Screen Contacts Instant Messaging Audio...

Microsoft Lync FAQ. Getting Started with Lync Features on the Lync Client Screen Contacts Instant Messaging Audio... Microsoft Lync 2010 - FAQ Getting Started with Lync... 3 What is Microsoft Lync?... 3 Lync Client Requirements?... 3 How do I get a headset for my computer?... 3 How do I log into Lync?... 3 Do I have

More information

Skype for Business: Dial-In Conferencing

Skype for Business: Dial-In Conferencing Q U I CK R E F ER E N C E Contents Overview... 1 Attending an Already Scheduled Meeting... 2 Options Available During a Meeting... 5 Creating a Basic Meeting... 6 Using Desktops or Laptops to Create a

More information

Using BT MeetMe with Skype for Business Online

Using BT MeetMe with Skype for Business Online Using BT MeetMe with Skype for Business Online User Guide BT Conferencing Last modified: July 2015 Version: 3.1 Contents Introduction 2 Why, when, and what Scheduling and inviting 3 Scheduling a conference

More information

GVSU Skype for Business: Quick Start Guide (using a MAC)

GVSU Skype for Business: Quick Start Guide (using a MAC) GVSU Skype for Business: Quick Start Guide (using a MAC) What is Skype for Business: Skype for Business provides quick and simple ways of communicating and collaborating through a single, easy to use interface.

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions for Cisco Unified Personal Communicator 8.6 and Voice and Video Firmware 8.6 for Cisco Virtualization Experience Client 6215 FAQs 2 Basics 3 Setup

More information

GLOBALMEET USER GUIDE

GLOBALMEET USER GUIDE GLOBALMEET USER GUIDE Release 3.8.1 July 2016 TABLE OF CONTENTS GlobalMeet Overview 4 Get the GlobalMeet Desktop Tools 5 Download and Install GlobalMeet 5 System Requirements 5 Getting Started 6 Sign in

More information

Getting Started with Microsoft Skype for Business

Getting Started with Microsoft Skype for Business Getting Started with Microsoft Skype for Business Microsoft Skype for Business is the new communications application included in the Office 365 Business Premium and Essentials plans. Communicate instantly

More information

How To Use Unified Communication

How To Use Unified Communication How To Use Unified Communication For questions call: Karen Tohinaka (385)646-4168 or email kttohinaka@graniteschools.org Part 1: Communicator Set Up Options Find a Person or Distribution Group and add

More information

Skype for Business 2016 For Windows Conferencing Quick Reference

Skype for Business 2016 For Windows Conferencing Quick Reference Skype for Business 2016 For Windows Conferencing Quick Reference 1 2 Contents Information for Skype for Business Meetings and Conference Calls... 3 Schedule a Phone Conference or Skype for Business Meeting...

More information

RVC3000 User Guide VERSION 1.2. Vytru, Inc. 0

RVC3000 User Guide VERSION 1.2. Vytru, Inc. 0 2015 RVC3000 User Guide VERSION 1.2 Vytru, Inc. 0 Contents 1.1 Vytru RVC3000 System... 2 1.2 About Vytru RVC3000 User Guide... 2 2. Getting Started with the RVC3000... 2 2.1 Powering the System On and

More information

University of Illinois Urbana-Champaign Spring 2012

University of Illinois Urbana-Champaign Spring 2012 University of Illinois Urbana-Champaign Spring 2012 Overview Microsoft Lync is software that provides a single interface uniting voice communications, instant messaging, and audio/video/web conferencing

More information

Voyant Connect User Guide

Voyant Connect User Guide Voyant Connect User Guide WELCOME TO VOYANT CONNECT 3 INSTALLING VOYANT CONNECT 3 MAC INSTALLATION 3 WINDOWS INSTALLATION 4 LOGGING IN 4 WINDOWS FIRST LOGIN 6 MAKING YOUR CLIENT USEFUL 6 ADDING CONTACTS

More information

Altice Business Accession Meeting Quick Start Guide Index:

Altice Business Accession Meeting Quick Start Guide Index: Altice Business Accession Meeting provides audio and video conferencing over the internet, including web collaboration features such as screen sharing, whiteboard annotations, and presentation capabilities.

More information

Skype for Business for ios

Skype for Business for ios Skype for Business for ios Skype for Business for ios is a productivity app that brings Skype Meetings, presence, instant messaging (IM), voice, and video capabilities to your ios mobile device. It has

More information

The Skype Web App allows people without Skype for Business installed on their computers to connect to a conference from any web browser.

The Skype Web App allows people without Skype for Business installed on their computers to connect to a conference from any web browser. How to Guide Skype Web App ICT Services The Skype Web App allows people without Skype for Business installed on their computers to connect to a conference from any web browser. External Guests Connect

More information

Collaborate App for Android Smartphones

Collaborate App for Android Smartphones Collaborate App for Android Smartphones The AT&T Collaborate service provides the Collaborate app to help you manage calls and conferences on the go. The app comes in 3 versions: Collaborate - Mobile Collaborate

More information

The Basics SKYPE FOR BUSINESS TIPSHEET WINDOWS. The Main Skype for Business Window

The Basics SKYPE FOR BUSINESS TIPSHEET WINDOWS. The Main Skype for Business Window UTmail+ powered by Office 365 SKYPE FOR BUSINESS TIPSHEET WINDOWS The Basics The Main Skype for Business Window When you open the Skype for Business desktop app, you will see the main screen where your

More information

Technology Training Center. WebEx Meeting Center User Guide

Technology Training Center. WebEx Meeting Center User Guide Technology Training Center WebEx Meeting Center User Guide Updated 9/26/2017 Table of Contents ACCESSING WEBEX AS A PARTICIPANT... 1 Joining a WebEx as a Participant... 1 Audio and Video Connection...

More information

quick start card AT&T Connect Using AT&T Connect on your PC v10.8 October 2014

quick start card AT&T Connect Using AT&T Connect on your PC v10.8 October 2014 quick start card Using AT&T Connect on your PC v10.8 October 2014 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T

More information

Presenting a Live Meeting Session

Presenting a Live Meeting Session Presenting a Live Meeting Session LIVE MEETING CONSOLE COMPONENTS The Live Meeting console is made up of multiple components: Presentation area in the middle of the console. Control panels (panes) accessible

More information

Leader Guide. Sysco e-meeting

Leader Guide. Sysco e-meeting Sysco e-meeting Table of Contents Select a line to jump to the corresponding section of the guide. What is Sysco e-meeting?... 3 Introduction... 3 Getting Access... 3 Getting Started... 3 Schedule a Sysco

More information

Using BT MeetMe with Skype for Business

Using BT MeetMe with Skype for Business User guide Using BT MeetMe with Skype for Business BT Last modified: July 2017 Version: 4.0 Contents Introduction 3 Why, when, and what 4 Scheduling a conference with Outlook 5 Joining the conference 7

More information

Using Skype for Business 2016 for Windows

Using Skype for Business 2016 for Windows Using Skype for Business 2016 for Windows Contents Sign in to Skype for Business... 1 The Skype for Business Window... 3 Add a Contact... 4 Create a Contact Group... 4 One click Calling... 5 Answer a Call...

More information

OpenTouch Conversation for PC

OpenTouch Conversation for PC User manual R2.1.1 8AL90631USAEed01 1542 1 OpenTouch Conversation for PC... 4 2 Start OpenTouch Conversation... 4 3 Homepage... 5 3.1 Change your photo or avatar... 6 4 Conversation Wall... 7 5 Favorites...

More information

TDS managedip Hosted Unified Communication (UC) User Guide

TDS managedip Hosted Unified Communication (UC) User Guide Installation and Setup To Install the Application: The application is available for both PC and MAC. To download, visit the TDS Support Site at: http://support.tdsmanagedip.com/hosted To log into the Application:

More information

Work Smart: Start a sharing and collaboration session

Work Smart: Start a sharing and collaboration session Work Smart: Start a sharing and collaboration session Use this guide to learn how to have impromptu online meetings and conference calls by using Microsoft Lync 2010 communications software. What do you

More information

CALL MANAGER DOWNLOAD AND SETUP

CALL MANAGER DOWNLOAD AND SETUP CALL MANAGER W I N D O W S U S E R G U I D E Call Manager, our meeting and collaboration application enhances the way you communicate by making meetings convenient and easy to manage. It improves your

More information

INTRODUCTION TO SKYPE FOR BUSINESS FOR MEETING. Before you set up your meeting, you will need to be signed in to Skype for Business.

INTRODUCTION TO SKYPE FOR BUSINESS FOR MEETING. Before you set up your meeting, you will need to be signed in to Skype for Business. INTRODUCTION TO SKYPE FOR BUSINESS FOR MEETING ORGANISERS This document is intended to help set up and use Skype for Business with a focus on teaching and learning activity. It will show you how to set

More information

Skype for Business for ios

Skype for Business for ios Skype for Business for ios Published September 2015 Customization note: This document contains guidance and/or step-by-step installation instructions that can be reused, customized, or deleted entirely

More information

Skype meetings with third-party participants SKYPE FOR BUSINESS QUICK START GUIDE WINDOWS USERS 1

Skype meetings with third-party participants SKYPE FOR BUSINESS QUICK START GUIDE WINDOWS USERS 1 Skype meetings with third-party participants SKYPE FOR BUSINESS QUICK START GUIDE WINDOWS USERS 1 Skype meetings with third-party participants Skype for Business allows you to invite internal and third-party

More information

SFB Mac Meeting Environment

SFB Mac Meeting Environment SFB Mac Meeting Environment Table of Contents Overview... 3 Mac vs. Windows Meeting Environment... 3 Information for Online Meetings and Conference Calls... 3 Participant List... 4 Change Meeting Audio

More information

Features in Office 365 That You Probably Don't Know About

Features in Office 365 That You Probably Don't Know About Features in Office 365 That You Probably Don't Know About Multiple people can edit the same document at once Everyone can edit a document at the same time in Word, Excel or PowerPoint. You can see the

More information

UNIFIED MEETING 5 DOWNLOAD AND SETUP

UNIFIED MEETING 5 DOWNLOAD AND SETUP UNIFIED MEETING 5 M A C U S E R G U I D E Unified Meeting 5, our meeting and collaboration application enhances the way you communicate by making meetings convenient and easy to manage. It improves your

More information

Skype for Business Features Overview

Skype for Business Features Overview Introduction Skype for Business is a newly available communications tool for Illinois State University Faculty, Staff, and Students. It contains many features for Instant Messaging, Voice, and Video Chat,

More information

WebEx. Web Conferencing Tool. Fordham IT

WebEx. Web Conferencing Tool. Fordham IT WebEx Web Conferencing Tool Faculty + Staff User Guide Fordham IT Contents WebEx Faculty + Staff User Guide Schedule a Meeting Using the WebEx Meeting Site 1 WebEx Scheduling Template 2 Join a Meeting

More information

A Host and Presenter s Guide to the Cure4kids Web Conferencing System

A Host and Presenter s Guide to the Cure4kids Web Conferencing System A Host and Presenter s Guide to the Cure4kids Web Conferencing System An online collaboration tool used in Cure4Kids An online medical education initiative of the International Outreach Program St. Jude

More information

University Academic Computing Technologies. Web-site:

University Academic Computing Technologies.   Web-site: University Academic Computing Technologies E-mail: bbcollab@aucegypt.edu Web-site: www.aucegypt.edu/it/uact/bbcollab Last Revised: May 2012 The American University in Cairo University Academic Computing

More information

For Organizers (Hosts) at OSU

For Organizers (Hosts) at OSU Adobe Connect Pro 8.2 Overview For Organizers (Hosts) at OSU Getting Started 1. Access Adobe Connect Pro Central via this URL: http://oregonstate.adobeconnect.com 2. Login using your email address and

More information

Skype for Business Mobile Client Comparison Guide

Skype for Business Mobile Client Comparison Guide Mobile Client Introduction can be used on a personal mobile device through the mobile application (app). The mobile app allows users to view presence information, send and receive instant messages and

More information

Skype for Business/Lync

Skype for Business/Lync Skype for Business/Lync What is Microsoft Skype for Business/Lync? Skype for Business/Lync is an online meeting and instant messaging tool included in Office 365. It is offered to all UGA students, faculty

More information

Cisco WebEx. User Guide. University Information Technology Services. Learning Technologies, Training, Audiovisual and Outreach

Cisco WebEx. User Guide. University Information Technology Services. Learning Technologies, Training, Audiovisual and Outreach Cisco WebEx User Guide University Information Technology Services Learning Technologies, Training, Audiovisual and Outreach Copyright 2017 KSU Division of University Information Technology Services This

More information

Adobe Connect: Overview

Adobe Connect: Overview Adobe Connect: Overview Table of Contents Table of Contents... 1 Overview of Adobe Connect... 2 Recommended Use... 2 Roles and Privileges... 2 Menu Bar... 3 Prepare Room and Upload Content... 4 Create

More information

Meeting Center: Organizing and Conducting Collaborative Meetings

Meeting Center: Organizing and Conducting Collaborative Meetings Meeting Center: Organizing and Conducting Collaborative Meetings Cisco Learning Services This document is for training purposes only. All content is subject to change without notice. PNCOPS v1.0 1 Course

More information

JOB AID: Getting Started with Skype for Business. In this Document: Getting Started

JOB AID: Getting Started with Skype for Business. In this Document: Getting Started In this Document: Getting Started Getting Familiar with Skype for Business Presence (Status) Contacts Instant Messaging JOB AID: Getting Started with Skype for Business 1 Getting Familiar with Skype for

More information

Using Skype for Business A Guide for Staff

Using Skype for Business A Guide for Staff Using A Guide for Staff Contents Introduction... 1 What is?... 1 How do I Access?... 2 Basics... 2 The Window... 2 User Availability... 3 Contacts... 4 Creating a Group... 4 Finding and Adding Contacts...

More information

Module 4: Communication

Module 4: Communication Module : Communication Calendar: Adding An Event I Calendar: Adding An Event II Calendar: Editing An Event Host a Real-Time Conference I Host a Real-Time Conference II Host a Real-Time Conference III Make

More information

Desktop and Mobile Guide Utility Telecom Accession Meeting

Desktop and Mobile Guide Utility Telecom Accession Meeting Desktop and Mobile Guide Utility Telecom Accession Meeting This guide is intended to help you navigate through Accession Meeting on your desktop and mobile phone. If you have any questions, call us at

More information

Reference guide: Zoom webinar tool

Reference guide: Zoom webinar tool Reference guide: Zoom webinar tool Introduction Zoom is the webinar tool that will be used for the webinars that have been scheduled for your online graduate subject. This guide includes information and

More information

Join a Skype for Business meeting from an SLT video conferencing room

Join a Skype for Business meeting from an SLT video conferencing room THE NEW VIDEO CONFERENCING SYSTEM With the new video conferencing system, joining a Skype for Business online meeting is as easy as a press of a button. It allows you to: Join a scheduled meeting with

More information

A User s Guide to the Cure4Kids Web Conferencing System

A User s Guide to the Cure4Kids Web Conferencing System An online collaboration tool used in Cure4Kids An online medical education initiative of the International Outreach Program St. Jude Children's Research Hospital Memphis, Tennessee www.stjude.org 26 August

More information

TrainingCenter Getting Started Guide

TrainingCenter Getting Started Guide TrainingCenter Getting Started Guide This guide introduces you to TrainingCenter and provides basic information about using its many features. For more information about using these features, refer to

More information

Unified Meeting 5 User Guide for MAC

Unified Meeting 5 User Guide for MAC Unified Meeting 5 User Guide for MAC Unified Meeting 5, a meeting and collaboration application enhances the way you communicate by making meetings convenient and easy to manage. It improves your meeting

More information

UV_Connect. Start Guide for Participants.

UV_Connect. Start Guide for Participants. 1. Navigate to URL_http://agora.uv.es/loquesea in your favorite web browser. (default url: http://agora.uv.es/pruebas) 2. Log in with your Adobe Connect username and password. If you don t know your password,

More information

Meet how you want. When you want. FREE.

Meet how you want. When you want. FREE. User Guide 1 Meet how you want. When you want. FREE. Audio Conference Host a free audio conference call by phone with up to 400 people at a time. Web Conference with Video & Screen Share Host an online

More information

Windows Desktop User Guide

Windows Desktop User Guide 1 P a g e Windows Desktop User Guide nextiva.com/support 1 P age Contents About Nextiva App for Desktop... 3 Getting Started... 3 Installation... 3 Sign In... 3 Main Window... 4 Communications Window...

More information

Collaborate App for Android Tablets

Collaborate App for Android Tablets The AT&T Collaborate service provides the Collaborate app to help you manage calls and conferences on your Android tablet on the go. The Collaborate app for Android tablets provides these communication

More information

USER MANUAL. Infoshare Web Conferencing

USER MANUAL. Infoshare Web Conferencing USER MANUAL Infoshare Web Conferencing Table of Contents Contents Table of Contents... 1 What is Infoshare?... 3 Infoshare Control Panel and Key Functions... 3 1. Launching Infoshare... 4 2. Meeting Types...

More information

Lead Your e-classes Session v8.2

Lead Your e-classes Session v8.2 Lead Your e-classes Session v8.2 (NEW version 8.2) For e-classes leaders using the new Saba Meeting v8.2, effective July 14, 2014. Before leading an e-classes v8.2 session for the first time, you need

More information

Quick Start: Use instant messaging and presence

Quick Start: Use instant messaging and presence Quick Start: Use instant messaging and presence This Quick Start describes the basics for communicating by using Microsoft Lync 2010 communications software. It explains how to use Lync 2010 to easily

More information