Deploying and Updating Avaya Aura Media Server Appliance

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1 Deploying and Updating Avaya Aura Media Server Appliance Release 7.8 Issue 4 December 2017

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5 Contents Chapter 1: Introduction... 7 Purpose... 7 Chapter 2: Overview... 8 About the Avaya Aura MS appliance... 8 New in this release... 9 Enhanced Access Security Gateway (EASG)... 9 Configuration profiles... 9 Chapter 3: Deploying in the Avaya AVP virtualized environment System requirements Best practice recommendations Choosing a Solution Deployment Manager Obtaining Avaya Aura MS OVA Adding the OVA file to a software library Deploying the OVA file by using Solution Deployment Manager Chapter 4: Deploying in the VMware virtualized environment System requirements Best practice recommendations Obtaining Avaya Aura MS OVA Deploying the OVA file by using vsphere Client Deploying the OVA file by using vsphere web client Deploying the OVA file without using vcenter Updating VMware Tools Chapter 5: Deploying Avaya Common Server physical appliances System requirements Dell R220XL active network ports Dell R230XL active network ports HP DL360G9 active network ports Dell R630 active network ports Deploying the Avaya Aura MS physical appliance Obtaining physical appliance recovery software Reinstalling the Avaya Aura MS physical appliance Chapter 6: Signing in to the Avaya Aura MS appliance Element Manager Accessing Avaya Aura MS EM Accessing Linux shells Avaya support access Determining the status of EASG Enable or disable EASG Display product EASG certificate information December 2017 Deploying and Updating Avaya Aura Media Server Appliance 5

6 Contents Loading and managing site certificate Chapter 7: Configuration Configuring Avaya Aura MS Chapter 8: Network configuration Updating the network configuration Chapter 9: Backup and restore Performing a backup Uploading and restoring backup files Alternate procedure for uploading and restoring large backup files Chapter 10: Updates Viewing the installed version and updates Uploading media server updates Uploading media server updates using a Linux shell Deleting an uploaded update Installing an update Removing an installed update Managing media server changes for N+1 load sharing clusters Managing media server changes for 1+1 High Availability clusters Chapter 11: Upgrade from a previous release Upgrade overview Upgrading to Avaya Aura MS Rollback to Chapter 12: Troubleshooting the Avaya Aura MS appliance Overview Unable to upload files larger than 2 GB Unable to upload updates Backup or restore tasks fail Resetting locked login accounts Restarting or shutting down from Linux shell Chapter 13: Related resources Documentation Viewing Avaya Mentor videos Support Using the Avaya InSite Knowledge Base December 2017 Deploying and Updating Avaya Aura Media Server Appliance 6

7 Chapter 1: Introduction Purpose Use this document when you are working with the Avaya Aura Media Server (MS) 7.8 and later appliance. This document contains the procedures for: Deploying and updating Avaya Aura Media Server 7.8 appliances on the Avaya Appliance Virtualization Platform (AVP). Deploying, upgrading, and updating Avaya Aura Media Server 7.8 appliances in the VMware Virtualized Environment. Upgrading, updating, and reinstalling Avaya Aura Media Server 7.8 appliances on Avaya Common Servers. Important: Avaya also provides a non-appliance, software-only, application version of Avaya Aura Media Server which is installed on servers that you provide. For non-appliance installation, see Installing and Updating Avaya Aura Media Server Application on Customer Supplied Hardware and OS. This document is intended for people who install, upgrade, and troubleshoot Avaya Aura Media Server 7.8 appliances. Administrators of the appliance version of Avaya Aura Media Server 7.8 must use this document before referring to any other Avaya Aura Media Server 7.8 documents. Administrators of non-appliance versions of Avaya Aura Media Server 7.8 must not use this document. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 7

8 Chapter 2: Overview About the Avaya Aura MS appliance The Avaya Aura MS 7.8 appliance is a software appliance that combines the Avaya Aura MS 7.8 software and an optimized Linux operating system in a single and integrated package. A deployed Avaya Aura MS 7.8 appliance includes the following: Avaya Aura MS 7.8 software Avaya Aura MS Element Manager (EM) Security-hardened Linux operating system Customer administrative account Pre-configured AVAYA support accounts There are two types of Avaya Aura MS 7.8 appliances: Virtual appliances: Avaya Aura MS 7.8 appliances on the Appliance Virtualization Platform or VMware virtualized environment. Physical appliances: Avaya Aura MS 7.8 appliances on Avaya Common Servers. Note: This document contains the procedures for all types of appliances. Ensure that you use the procedures that are appropriate for your appliance type. Important: Avaya also provides a non-appliance, software-only, application version of Avaya Aura Media Server which is installed on servers that you provide. For non-appliance installations, see Installing and Updating Avaya Aura Media Server Application on Customer Supplied Hardware and OS. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 8

9 New in this release New in this release Enhanced Access Security Gateway (EASG) EASG provides a secure method for Avaya services personnel to access the Avaya Aura MS remotely and onsite. Access is under the control of the customer and can be enabled or disabled at any time. EASG must be enabled for Avaya Services to perform tasks necessary for the ongoing support, management and optimization of the solution. EASG is also required to enable remote proactive support tools such as Avaya Expert Systems and Avaya Healthcheck. Related links Avaya support access on page 35 Determining the status of EASG on page 35 Enable or disable EASG on page 36 Display product EASG certificate information on page 37 Loading and managing site certificate on page 37 Configuration profiles Additional Virtual Machine (VM) profiles for 16 vcpu have been added. The following added profiles are available in Avaya Aura MS 7.8: Profile 1 Profile 2 Profile 3 Profile 4 Profile 5 Profile 6 Demo Profile Note: Profile Configuration 4 vcpus, 4.5 GB Memory, 50 GB vdisk 4 vcpus, 4.5 GB Memory, 250 GB vdisk 8 vcpus, 8 GB Memory, 50 GB vdisk 8 vcpus, 8 GB Memory, 250 GB vdisk 16 vcpus, 16 GB Memory, 50 GB vdisk 16 vcpus, 16 GB Memory, 250 GB vdisk 2 vcpus, 2 GB Memory, 50 GB vdisk Profile 5 and Profile 6 have been added in AAMS Release 7.8. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 9

10 Chapter 3: Deploying in the Avaya AVP virtualized environment System requirements Appliance Virtualization Platform (AVP) is a customized OEM version of VMware ESXi 5.5, ESXi 6.0, or ESXi 6.5. Avaya uses the VMware based AVP to provide virtualization for Avaya Aura applications in Avaya appliance offerings. The Avaya Aura MS appliance is deployed using Solution Deployment Manager (SDM). You can use a Windows -based SDM Client or SDM in System Manager to deploy a VM. AVP does not support VMware management tools, such as vcenter and vsphere Client for VM management. You must use Solution Deployment Manager to deploy and manage the Avaya Aura MS VM. The AVP host must meet the following system requirements: CPU Memory Disk space Network bandwidth AVP host resource Requirement The core processor speed must be at least 2294 MHz. For all VM deployed on a host with an Avaya Aura MS the total number of vcpu must not exceed the number of physical CPUs. Configuration profile 1 and 2 require 4 vcpus. Configuration profile 3 and 4 require 8 vcpus. Configuration profile 5 and 6 require 8 vcpus. Configuration profile 1 and 2 require 4608 MB of memory. Configuration profile 3 and 4 require 8192 MB of memory. Configuration profile 5 and 6 require MB of memory Configuration profile 1 and 5 require 50 GB of AVP datastore. Configuration profile 2 and 6 require 250 GB of AVP datastore. A dedicated pair of 1 Gbps network interfaces must be available in a teamed, failover configuration. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 10

11 Best practice recommendations Also the following requirements must be met: Ensure that the required network interfaces are connected before deploying the OVA. The AVP and Utility Services IP addresses are available on NIC 1. Media server network interfaces are selected at the time of deployment and use a free network interface controller starting with NIC 4. Do not modify the CPU or memory reservations that are set for Avaya Aura MS OVA. Physical CPUs on the host must not be oversubscribed with respect to vcpu count across all VMs that share the host with the media server. A physical CPU refers to a physical CPU core and not to a hyper-thread. For example, the total number of vcpus across all VMs on an AVP host that has 12 physical cores with 24 hyper-threads, must not exceed 12. Note: This recommendation prevents CPU oversubscription. Therefore, the CPU reservation of the media server VM effectively enforces the minimum CPU core speed of the underlying hardware. The VM fails to start if the underlying hardware does not meet the core speed requirements. For maximum system performance, ensure that: Energy savings features are disabled. Maximum performance settings are enabled in the server BIOS. Avaya Aura MS does not support out of band management. Out of band management must remain disabled on the AVP host. SDM deploys Avaya Aura MS with the correct CPU, memory settings and reservations to ensure correct operation. These VM parameters must not be altered. VMware management tools must not be used to alter VM parameters or to configure the following vsphere features, which are not supported for Avaya Aura MS appliances: vmotion for running VMs Storage vmotion High Availability Fault tolerance Distributed Resource Scheduler (DRS) Distributed Power Management (DPM) VM snapshots, which adversely impact the VM disk and CPU performance Best practice recommendations Use the following best practices to deploy the Avaya Aura MS appliance in the Appliance Virtualization Platform enviroment. HA Media Server VMs should be deployed on separate equally capable server. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 11

12 Deploying in the Avaya AVP virtualized environment If the physical network interfaces on the ESXi host are 10 Gbps interfaces, then NetIOC and traffic shaping must be performed. NetIOC and traffic shaping must allocate 1 Gbps of network bandwidth for the Avaya Aura MS VM. Old media server backup files must be removed to maintain free space on the system. Choosing a Solution Deployment Manager About this task The Avaya Aura MS appliance is deployed on AVP using Solution Deployment Manager. Note: You can deploy and delete an Avaya Aura MS VM using SDM, but you cannot use SDM to update, patch, or manage Avaya Aura MS. Instead, manage Avaya Aura MS using the update, backup, and restore procedures in this document. Avaya provides the following Solution Deployment Manager options: Centralized Solution Deployment Manager in System Manager. Solution Deployment Manager Client (SDM Client) for Windows computers. To learn about the capabilities of each option and to install the Avaya Solution Deployment Manager client, see Migrating and Installing Avaya Appliance Virtualization Platform. Avaya recommends using System Manager Solution Deployment Manager unless System Manager is unavailable. Next steps Obtain the Avaya Aura MS OVA file. Obtaining Avaya Aura MS OVA About this task You can download Avaya Aura MS OVA from the Avaya Product Licensing and Delivery System (Avaya PLDS) at You can also order DVDs containing the OVA using the following details: Material ID: Material Description: AAMS R7 MEDIA DVD - OVA DVD Label: Avaya Aura Media Server 7.8 Virtual Appliance for AVP and VMware Next steps Add the OVA file to a Solution Deployment Manager software library. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 12

13 Adding the OVA file to a software library Adding the OVA file to a software library About this task Use this task to upload an Avaya Aura MS OVA file when you are using Solution Deployment Manager (SDM) in System Manager to deploy the VM. Alternatively, you can use the SDM Client application, which you download and install on your Windows computer. You must transfer an Avaya Aura MS OVA file to System Manager before you can deploy the OVA file using SDM. The OVA file must be added to a software library on the system. OVA files are staged on System Manager and then a library that you specify pulls the staged file in from the staging area. The OVA file is available for deployment after it is in a software library. Note: You can deploy and delete an Avaya Aura MS VM using SDM, but you cannot use SDM to update, patch, or manage Avaya Aura MS. Instead, manage Avaya Aura MS using the update, backup, and restore procedures in this document. Procedure 1. Transfer the OVA file to System Manager by using the sftp file transfer tool, or another similar tool. The file must be stored in the /swlibrary/staging/sync. 2. Log in to the Avaya Aura System Manager web console. 3. Navigate to Services > Solution Deployment Manager > Software Library Management. 4. Select the required software library. 5. Click Manage Files. 6. In the Sync Files from directory, select the checkbox next to the name of the required OVA file. 7. Enter the checksum of the OVA file in the MD5 Checksum field. 8. In the Software Library field, select a local System Manager library. 9. In the Product Family field, select Avaya Aura Media Server. 10. In the Device Type field, select OVA. 11. In the Software Type field, select OVA. 12. Click Sync. Wait for the upload to complete. 13. (Optional) Perform the following steps to view the uploaded file in the software library: a. Navigate to Services > Software Library Management. b. Select the checkbox next to the name of the library containing the OVA. c. Click Manage Files. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 13

14 Deploying in the Avaya AVP virtualized environment Next steps The uploaded OVA file is listed in the Software Library File section. Deploy the OVA file using Solution Deployment Manager. Deploying the OVA file by using Solution Deployment Manager About this task Use this task to deploy Avaya Aura MS virtual appliances on Avaya Appliance Virtualization Platform system using Solution Deployment Manager(SDM). Before you begin If you are not able to use SDM in System Manager, then install Avaya SDM Client on your Windows workstation. Upload the Avaya Aura MS 7.8 OVA file to an SDM software library or to your Windows workstation if you are using Avaya SDM Client. Obtain the following network configuration settings for the new VM. These settings can be from an existing system if you are redeploying the Avaya Aura MS OVA file. - Hostname - IPv4 address - IPv4 Netmask - Gateway IPv4 address - Network domain - IPv4 address of the DNS servers - IPv4 address of the NTP servers - (Optional) IPv6 address - (Optional) IPv6 prefix length - (Optional) IPv6 gateway address Ensure that the required network interfaces are connected before deploying the OVA. The AVP and Utility Services IP addresses are available on NIC 1. Media server network interfaces are selected at the time of deployment and use a free network interface controller starting with NIC 4. NIC 1 is the connection for AVP and Utility Services management. The NIC you choose for the media server traffic and management during deployment must be on the same subnet as NIC1. To determine the current NIC configuration on the system and to make changes to the NIC configuration, see the Network chapter in Migrating and Installing Avaya Appliance Virtualization Platform. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 14

15 Deploying the OVA file by using Solution Deployment Manager If you are redeploying an Avaya Aura MS VM appliance, ensure that you remove the current Avaya Aura MS VM from SDM. Procedure 1. To gain access to the SDM Dashboard, log in to System Manager and navigate to Services > Solution Deployment Manager or launch the Avaya SDM Client on your Windows computer. 2. Click VM Management. 3. Navigate the VM Management Tree and click the name of the required AVP host. 4. On the Virtual Machines tab, click New. The system displays VM Deployment window. 5. In the Select Location and Host section, select the required data stored from the Data Store drop-down menu. 6. Click Next. 7. In the Deploy OVA section, set Select Software Library to the library that contains the required OVA file. 8. In the Deploy OVA section, select the required Avaya Aura MS OVA file: If you are using SDM in System Manager, set the Select OVAs field to the required OVA file. If you are using SDM Client, select options in the Deploy OVA section that locate the required OVA file. Click Submit if required. 9. In the Deploy OVA section, select the required deployment configuration profile in the Flexi Footprint field. See application documentation for the recommended system profile. 10. Click Next. 11. On the Configuration Parameters tab, type a name for the new VM in the VM Name field. 12. In the Network Settings section on the Configuration Parameters tab, enter the required network settings, as follows: a. Enter an IP address for the media server in the Media Server IP address field. The IP address you enter must be on the same subnet as AVP and Utility Services. b. Enter a hostname for the VM in the Short Hostname field. c. Enter the Network domain, Media Server netmask, Default gateway, and DNS Servers as required for your network. 13. In the System Time Settings section, on the Configuration Parameters tab, enter the optional time settings. 14. In the Customer Login Settings section, on the Configuration Parameters, enter a Login Name and Password for your customer account. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 15

16 Deploying in the Avaya AVP virtualized environment 15. (Optional) In the IPv6 Address Settings section on the Configuration Parameters tab, enter the Media Server IPv6 Address, IPv6 Prefix Length, and IPv6 Gateway Address as required for your network. 16. On the Network Parameters tab, in the AMS Public field, select an NIC for Avaya Aura MS. The NIC you select must be on the same subnet as AVP and Utility Services. 17. Click Deploy. The system displays the end user license agreement. 18. Read the license agreement and click Accept. 19. To monitor the status of the deployment, click on the Virtual Machines tab. 20. (Optional) To monitor individual steps of the deployment process, click Status Details in the Current Action Status column for the VM you are deploying. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 16

17 Chapter 4: Deploying in the VMware virtualized environment System requirements The Avaya Aura MS appliance is deployed using a vsphere client connected to a vcenter or directly to a standalone ESXi host. You can deploy an Avaya Aura MS 7.8 appliance in an ESXi 5.5, ESXi 6.0 or ESXi 6.5 vsphere system. The ESXi host must meet the following system requirements: CPU Memory Disk space Network bandwidth ESXi host resource Also the following requirements must be met: Requirement The core processor speed must be at least 2294 MHz. For all VM deployed on a host with an Avaya Aura MS the total number of vcpu must not exceed the number of physical CPUs. Configuration profile 1 and 2 require 4 vcpus. Configuration profile 3 and 4 require 8 vcpus. Configuration profile 5 and 6 require 16 vcpus. Configuration profile 1 and 2 require 4608 MB of memory. Configuration profile 3 and 4 require 8192 MB of memory. Configuration profile 5 and 6 require MB of memory. Configuration profile 1, 3, and 5 require 52 GB of ESXI datastore. Configuration profile 2, 4, and 6 require 250 GB of ESXI datastore. A dedicated pair of 1 Gbps network interfaces must be available in a teamed, failover configuration. Alternatively, 1 Gbps of dedicated bandwidth on a pair of 10 Gbps network interfaces must be available in a teamed, failover configuration. Do not modify the CPU or memory reservations that are set for Avaya Aura MS OVA. Physical CPUs on the host must not be oversubscribed with respect to vcpu count across all VMs that share the host with the media server. A physical CPU refers to a physical CPU core and not to a hyper-thread. For example, the total number of vcpus across all VMs on an ESXi host that has 12 physical cores with 24 hyper-threads, must not exceed 12. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 17

18 Deploying in the VMware virtualized environment Note: This recommendation prevents CPU oversubscription. Therefore, the CPU reservation of the media server VM effectively enforces the minimum CPU core speed of the underlying hardware. The VM fails to start if the underlying hardware does not meet the core speed requirements. For maximum system performance, ensure that: 1. Energy savings features are disabled. 2. Maximum performance settings are enabled in the server BIOS. When deploying the OVA file, select Thick Provision Lazy Zeroed option for the VM virtual disks. The following vsphere features are not supported and must not be configured for Avaya Aura MS appliances: vmotion for running VMs Storage vmotion High Availability Fault tolerance Distributed Resource Scheduler (DRS) Distributed Power Management (DPM) VM snapshots, which adversely impact the VM disk and CPU performance Best practice recommendations Use the following best practices to deploy the Avaya Aura MS appliance in the VMware virtualized environment: HA Media Server VMs should be deployed on separate equally capable server hosts. All physical servers that can host a VM must have the same CPU, memory, and networking specifications. Do not modify the CPU or memory reservations that are set for Avaya Aura MS OVA. Physical CPUs on the host must not be oversubscribed with respect to vcpu count across all VMs that share the host with Avaya Aura MS. A physical CPU refers to a physical CPU core and not to a hyper-thread. For example, the total number of vcpus across all VMs on an ESXi host that has 12 physical cores with 24 hyper-threads, must not exceed 12. Note: This recommendation prevents CPU oversubscription. Therefore, the CPU reservation of the media server VM effectively enforces the minimum CPU core speed of the underlying December 2017 Deploying and Updating Avaya Aura Media Server Appliance 18

19 Obtaining Avaya Aura MS OVA hardware. The VM fails to start if the underlying hardware does not meet the core speed requirements. For maximum system performance, ensure that the energy savings features are disabled or that the maximum performance settings are enabled in the server BIOS. When deploying the OVA file, select Thick Provision Lazy Zeroed option for the VM virtual disks. If the physical network interfaces on the ESXi host are 10 Gbps interfaces, then NetIOC and traffic shaping must be performed. NetIOC and traffic shaping must allocate 1 Gbps of network bandwidth for the Avaya Aura MS VM. Old media server backup files must be removed to maintain free space on the system. Obtaining Avaya Aura MS OVA About this task You can download Avaya Aura MS OVA from the Avaya Product Licensing and Delivery System (Avaya PLDS) at You can also order DVDs containing the OVA using the following details: Material ID: Material Description: AAMS R7 MEDIA DVD - OVA DVD Label: Avaya Aura Media Server 7.8 Virtual Appliance for AVP and VMware Next steps Add the OVA file to a Solution Deployment Manager software library. Deploying the OVA file by using vsphere Client Before you begin Install the vsphere Client Windows application on the workstation. Alternatively, follow the procedure to use vsphere web client. Obtain the Avaya Aura MS 7.8 OVA file and save it on the workstation where you will run vsphere Client to configure the new VM. Obtain the following networking configuration settings for the new VM. These settings can be from an existing system if you are redeploying the Avaya Aura MS OVA file. - Hostname - IPv4 address December 2017 Deploying and Updating Avaya Aura Media Server Appliance 19

20 Deploying in the VMware virtualized environment - IPv4 Netmask - Gateway IPv4 address - Network domain - IPv4 address of the DNS servers - IPv4 address of the NTP servers - (Optional) IPv6 address - (Optional) IPv6 prefix length - (Optional) IPv6 gateway address Ensure that you turn off the current Avaya Aura MS VM appliance. Procedure 1. Log in to the VMware host by using the vsphere Client Windows application provided by VMware. 2. Navigate to Home > Inventory > Hosts and Clusters. 3. Expand the inventory tree of hosts and clusters to locate and select the target deployment host. 4. From the menu, click File > Deploy OVF Template. 5. To locate the required Avaya Aura MS OVA file, click Browse. Select the required file and click Open. 6. Review the file selection and click Next. 7. Confirm the properties of the OVA file that you selected on the OVF Template Details page, and click Next. 8. To accept the End User License Agreement, click Accept, and click Next. 9. Enter a name for the new Avaya Aura MS VM, and click Next. 10. Select the required deployment configuration profile in the Configuration field, and click Next. See application documentation for the recommended system profile. Important: The VM disk size is always 50 GB when using VMware deployment tools. Only the Avaya AVP deployment tools automatically extend the default disk size above the 50 GB default size. To manually extend the disk size above 50 GB, use standard VMware procedures to edit the virtual hardware settings of a deployed VM. 11. Select the required datastore for the new VM from the list, and click Next. 12. Select the Thick Provision Lazy Zeroed disk format option, and click Next. 13. Select the required destination network, and click Next. 14. Configure the details for the new VM on the Properties page, and click Next. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 20

21 Deploying the OVA file by using vsphere web client 15. On the Ready to Complete page, verify the options. a. If the values are incorrect, click Back to make changes b. Do not select the Power on after deployment option. c. If the values are correct, click Finish. Wait for the system to complete the deployment. The time taken to complete the deployment depends on the speed of the network connection and server. Tip: You can alter the configuration settings later by running the netsetup command in a Linux shell. 16. Locate the new VM in the inventory list, right-click on the VM entry in the list of the vsphere Client window, and click Power > Power On. 17. (Optional) To open a console window on your VM, right-click the VM entry in the inventory list and click Open Console. A console window displays the progress of the VM system initializing. 18. When the VM initialization is complete, you can log in by using the customer account that you set up earlier. 19. Perform the Updating VMware Tools procedure. Related links Updating VMware Tools on page 26 Deploying the OVA file by using vsphere web client About this task The steps in this procedure use the vsphere web client, which runs in a web browser. Alternatively, follow the procedure to use the vsphere Client, which is a Windows application you install on the workstation. Before you begin Obtain the Avaya Aura MS 7.8 OVA file. Save the file on the workstation where you will run vsphere web client to configure the new VM. Obtain the following networking configuration settings for the new VM. These settings can be from an existing system if you are redeploying Avaya Aura MS OVA. - Hostname - IPv4 address - IPv4 Netmask - Gateway IPv4 address December 2017 Deploying and Updating Avaya Aura Media Server Appliance 21

22 Deploying in the VMware virtualized environment - Network domain - IPv4 address of the DNS servers - IPv4 address of the NTP servers - (Optional) IPv6 address - (Optional) IPv6 prefix length - (Optional) IPv6 gateway address Ensure that you turn off the current Avaya Aura MS VM appliance. Procedure 1. Log in to the VMware host by using the vsphere web client: 2. In the vsphere Web Client navigator area on the left, click vcenter. 3. In Inventory Trees, click Hosts and Clusters. 4. Expand the inventory tree of hosts and clusters to locate and select the target deployment host. 5. From the menu, right-click the host and select Deploy OVF Template. 6. (Optional) If the Client Integration Access Control window pops up, click Allow. 7. For 1a Select source, select Local file, and click Browse. 8. From the file filter drop-down menu in the lower right of the window, click OVA Packages (*.ova). 9. Select the required Avaya Aura MS OVA file, and click Next. 10. Confirm the properties of the OVA file that you selected on the Review details page, and click Next. 11. To accept the End User License Agreement, click Accept and Next. 12. Enter a name for the new Avaya Aura MS VM, and click Next. 13. Select the required deployment configuration profile in the Configuration field, and click Next. See application documentation for the recommended system profile. Important: The VM disk size is always 50 GB when using VMware deployment tools. Only the Avaya AVP deployment tools automatically extend the default disk size above the 50 GB default size. To manually extend the disk size above 50 GB, use standard VMware procedures to edit the virtual hardware settings of a deployed VM. 14. Expand the tree under the vcenter server and select the required datacenter folder, and click Next. 15. Select Thick Provision Lazy Zeroed for the virtual disk format. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 22

23 Deploying the OVA file by using vsphere web client 16. Select the required destination datastore, and click Next. 17. Select the required destination network, and click Next. 18. Expand Network Settings and configure the network details for the new VM on the Customize template page. 19. Expand System Time Settings and configure the time settings. 20. If required, expand IPv6 Address Settings and configure the IPv6 network details. 21. Expand Customer Login Settings and configure the account settings, click Next. 22. On the Ready to complete page, verify the options. a. If the values are incorrect, click Back to make changes. b. Do not select the Power on after deployment option. c. If the values are correct, click Finish. Wait for the system to complete deployment. The time that the system requires to complete the deployment depends on the speed of the network connection and server. The system displays the progress in Recent Tasks > All. Tip: You can alter the configuration settings later by running the netsetup command in a Linux shell. 23. Click the refresh arrow ( ) located to the left of your login ID at the top of the vsphere web client page. The system updates the inventory list and displays the new VM. 24. Select the new VM in the inventory list of the vsphere web client window and click the Summary tab. 25. Select Power On from the Actions menu. 26. (Optional) To open a console page on your VM, click Launch Console on the Summary tab. A console window displays the progress of the VM system initializing. 27. When the VM initialization is complete, you can log in by using the customer account that you set up earlier. 28. Perform the Updating VMware Tools procedure. Related links Updating VMware Tools on page 26 December 2017 Deploying and Updating Avaya Aura Media Server Appliance 23

24 Deploying in the VMware virtualized environment Deploying the OVA file without using vcenter Before you begin Install the vsphere Client Windows application on the workstation. Obtain the Avaya Aura MS 7.8 OVA file. Save the file on the workstation where you will run vsphere Client to configure the new VM. Obtain the following network configuration settings for the new VM. These settings can be from an existing system if you are redeploying Avaya Aura MS OVA. - Hostname - IPv4 address - IPv4 Netmask - Gateway IPv4 address - Network domain - IPv4 address of the DNS servers - IPv4 address of the NTP servers - (Optional) IPv6 address - (Optional) IPv6 prefix length - (Optional) IPv6 gateway address Ensure that you turn off the current Avaya Aura MS appliance. Procedure 1. Log in to the VMware host using the vsphere Client Windows application provided by VMware. 2. Navigate to Home > Inventory, and select the target deployment host in the inventory list. 3. From the menu, click File > Deploy OVF Template. 4. To locate the required Avaya Aura MS OVA file, click Browse. Select the required file and click Open. 5. Review the file selection and click Next. 6. Review the OVF template details, and click Next. 7. To accept the End User License Agreement, click Accept and Next. 8. Enter a name for the new Avaya Aura MS VM, and click Next. 9. Select the required deployment configuration profile in the Configuration field, and click Next. See application documentation for the recommended system profile. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 24

25 Deploying the OVA file without using vcenter Important: The VM disk size is always 50 GB when using VMware deployment tools. Only the Avaya AVP deployment tools automatically extend the default disk size above the 50 GB default size. To manually extend the disk size above 50 GB, use standard VMware procedures to edit the virtual hardware settings of a deployed VM. 10. Select the Thick Provision Lazy Zeroed disk format option, and click Next. 11. Select the required destination network, and click Next. 12. On the Ready to Complete page, verify the options. a. If the values are incorrect, click Back to make changes. b. Do not select the Power on after deployment option. c. If the values are correct, click Finish. d. Wait for the system to complete the deployment. The time required to complete the deployment depends on the speed of the network connection and server. 13. Locate and right-click the new VM in the inventory list of the vsphere Client window, and click Power > Power On. 14. Immediately open a console window on the VM. a. Right-click the VM entry in the inventory list. b. Click Open Console. A console window displays the progress of the VM system. 15. Double-click the console window to establish keyboard focus in the console. 16. Read the End User License Agreement. Use the spacebar to scroll through the text. Type yes to accept the agreement and proceed. 17. After the VM system initialization is complete, you are prompted to configure the VM. Type Y to proceed. 18. Enter the network settings, date, time, and customer account information for the server. For Enable static route, use the default value of N. Tip: You can alter the configuration settings later by running the netsetup command in a Linux shell. 19. Perform the Updating VMware Tools procedure. Related links Updating VMware Tools on page 26 December 2017 Deploying and Updating Avaya Aura Media Server Appliance 25

26 Deploying in the VMware virtualized environment Updating VMware Tools About this task Perform the following procedure to update the version of VMware Tools to the version required by the ESXi host. Note: Do not update VMware Tools when Avaya Aura MS is deployed on AVP. Before you begin Perform updates during scheduled maintenance times. Ensure that the VM is running. Ensure that there is no traffic on Avaya Aura MS. Back up the system. In case of unforeseen problems during the update, you can redeploy the appliance and use the backup to restore the system to the current configuration. Ensure that you apply the tool updates to one node at a time in a cluster configuration while the other nodes in the cluster maintain service. Procedure 1. Determine if you need to update the VMware tools. If the VMware Tools field on the Summary tab indicates (Out-of-date) then update VMware Tools. If you are using vsphere Web Client: a. Click Interactive Upgrade. b. Select Interactive upgrade. c. Click Upgrade. Monitor the Recent Tasks section of vsphere Web Client page. Wait for the Initiated VMware Tools Installer Mount task to be complete. A green checkmark indicates that the task is complete. If you are using vsphere Client: a. Select the VM from the list of VMs. b. Right-click the VM and select Guest > Install/Upgrade VMware Tools. c. Select Interactive Tools Upgrade and click OK. Monitor the Recent Tasks section of vsphere Client and wait for the Initiated VMware Tools Installer Mount task to complete. 2. Using the customer login credentials, open a Linux shell and run the following command to update VMware Tools: updatevmwaretools December 2017 Deploying and Updating Avaya Aura Media Server Appliance 26

27 Updating VMware Tools Result 3. Review the important messages displayed by the tool. 4. Type Y and press Enter to update VMware Tools. After the tool update is complete, the VM is automatically restarted to apply the changes. Note: If vsphere Client displays a question about a locked CD-ROM door, accept the default answer No and click OK to continue. Important: The update is complete after a few minutes. Do not interrupt the update by typing Control+C or by using any other method that ends the updatevmwaretools process while it is running. Interrupting the VMware tools update can leave the tools in an inoperable state, requiring reinstallation. The VM also becomes unstable requiring you to redeploy the VM. 5. After the restart is complete, verify that the VMware Tools update is successful. The VMware Tools field on the Summary tab for the VM indicates (Current) after a successful update. If you are using vsphere Web Client, refresh the web page to update the display with the latest status December 2017 Deploying and Updating Avaya Aura Media Server Appliance 27

28 Chapter 5: Deploying Avaya Common Server physical appliances System requirements Avaya Aura MS physical appliances shipped with the appliance software already installed on Avaya Common Server platforms. The appliances are ready for customer network configuration when deployed. The following appliances are available: Material ID Avaya Common Server Description R220XL SERVER AAMS STANDARD R230XL SERVER AAMS SMALL DL360G9 SERVER AAMS LARGE R630 SERVER AAMS LARGE The required BIOS settings are configured by Avaya prior to delivery. Two network interfaces are required to support Linux channel bonding for high availability. Network cables must be plugged in to both active network interface ports. Use the diagrams in the following sections to identify the active network interface ports on each server. Dell R220XL active network ports Plug Ethernet cables into the Ethernet ports labeled as 1 and 2 in the diagram. The ports on the R220XL chassis are read from left to right and are labeled 1 and 2. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 28

29 Dell R230XL active network ports Dell R230XL active network ports Plug Ethernet cables into the Ethernet ports labeled as 1 and 2 in the diagram. The ports on the R230XL chassis are read from left to right and are labeled 1 and 2. HP DL360G9 active network ports Plug Ethernet cables into the Ethernet ports labeled as 1 and 2 in the diagram. The corresponding ports on the DL360G9 chassis are labeled as 1 and 2 in the bottom row of Ethernet ports. The bottom row of ports is read from left to right and is labeled 1 through 4. Dell R630 active network ports Plug Ethernet cables into the Ethernet ports labeled as 1 and 2 in the diagram. The corresponding ports on the Dell R630 chassis are labeled as 0 and 1 in the top row of Ethernet ports. The top row of ports is read from left to right, and is labeled 0 through 1. December 2017 Deploying and Updating Avaya Aura Media Server Appliance 29

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