Cloudcall. Complete Integration Cloudcall connects with MS Outlook, Apple and Google all in one.

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Cloudcall Hosted PBX Overview The most advanced Hosted PBX platform in South Africa Benefits Manage Costs Increase staff productivity, decrease operating costs, and get rid of that ridiculously

Complete Integration Cloudcall connects with MS Outlook, Apple and Google all in one.

1 Cloudcall Hosted PBX Overview The most advanced Hosted PBX platform in South Africa Benefits Manage Costs Increase staff productivity, decrease operating costs, and get rid of that ridiculously expensive phone system and huge phone bills! Stay In Motion Cloudcall is fully unified across devices allowing you to switch phones without the need to hang up the call. Complete Integration Cloudcall connects with MS Outlook, Apple and Google all in one. Feature Rich Cloudcall is feature rich out of the box, with features like Desktop Softphones, Instant Messaging, Video Conferencing, Mobile Clients and full Unified Messaging all as standard. Retain Momentum Additional extensions are deployed in minutes and users do not need extensive training, allowing customer agility. Reduce Workload Rich in features making work easier for your employees whilst maintaining a high performance. Cloudcall delivers the most powerful Hosted PBX system on the market, transforming a businesses communications platform in to a world class system. Cloudcall does this by embracing the latest technology trends and provides a specific set of features that are fully integrated, delivering a true unified solution. Content Key Features Softphones & Platforms Unified Communications Voice & Video Calls Conferencing Faxing (FoIP) Instant Messaging Connections The Centracom Network IP Phones Full Features

Cloudcall Key Features Lite Business Call Centre Key Features R50 / user / month R85 / user / month R400 / user / month VoIP Call Rates & Free Interbranch Calls Yes Yes Yes Instant Messaging Server

2 Cloudcall Key Features Lite Business Call Centre Key Features R50 / user / month R85 / user / month R400 / user / month VoIP Call Rates & Free Interbranch Calls Yes Yes Yes Instant Messaging Server No Yes Yes Voice Conferencing Yes Yes Yes Video Conferencing* No Yes Yes Desktop Softphone No Yes No Call Centre Agent/Supervisor Softphone No No Yes IP Phone Integration Yes Yes Yes Mobile Softphone (ios and Adroid) R30 per month R30 per month No FoIP Service No Yes Yes Telephone Management System (TMS) Yes Yes Yes Voice Recording R199 per month R199 per month R199 per month MS Outlook Integration N/A Yes Yes Standard and Enhanced Features Yes Yes Yes Call Centre Call Center Agent Softphone No No Yes Call Centre Supervisor Softphone No No R50 per month Call Centre Dialer Interface No No Yes Wallboard Display No No Yes Queues Callback No No Yes Call Center Agents No No Yes Skills Based Routing No No Yes Queue and Agent Statistics No No Yes Real Time Queue - Agents Monitoring No No Yes Dialer and Campaign Management** No No Yes * Enabled through 3rd party hardware. ** Dialer software license not included. This needs to be quoted separately and is based on concurrent calls.

3 Cloudcall Hosted PBX Softphones & Platforms Cloudcall Desktop Softphone is designed as a simple and efficient business assistant, making it even more still than a feature packed consumer SIP client application. It is the only application on the market capable of bringing Cloudcall Hosted PBX to its full potential. Cloudcall Desktop Softphone operates on all major desktop and mobile systems (via Mobile Smartphone). Systems Microsoft Windows (XP and above) Apple MAC OS X (10.6 and above) Linux Ubuntu (11.4 and above) Google Android (4.1 and above) Apple ios (ios 7 and above)

4 Unified Communications Unified comms mode allows Cloudcall users to use multiple phones simultaneously. Switch from one phone to another without hanging up the call. Use Desktop IP Phones, Cloudcall s Desktop and Mobile Softphone s in the same (unified) way. Features Conferencing Drag & drop Call transfer Call parking Call pickup Voic And much more

Voice & Video Calls Cloudcall enables users to establish a high quality audio (4.2 MOS rating).

Cloudcall Softphone mimics the actions and layout of a standard desk phone which makes it easy to use and accommodate.

Cloudcall Business and Call Centre Solutions allow users to make HD video calls on the relevant devices via Cloudcall Softphone.

5 Voice & Video Calls Cloudcall enables users to establish a high quality audio (4.2 MOS rating). All phone calls made to your co-workers extensions or any Centracom customer are free, and calls to other networks are on some of the most affordable rates in South Africa. Cloudcall Softphone mimics the actions and layout of a standard desk phone which makes it easy to use and accommodate. The wide variety of features and actions provided by Cloudcall Softphone are perfectly suited to modern, computerized communication. Cloudcall Business and Call Centre Solutions allow users to make HD video calls on the relevant devices via Cloudcall Softphone. Features Phone accounts Multiple phone lines Caller ID display Notifications display Redial button Speed dial keys In-text number dialing On hold button DND button Call history Presence panel Call on Available Drag to Call action Call parking Parking lots Call from IM Voic module Speaker & MIC volume control Network appearance status Advanced Echo cancellation Adaptive jitter buffer Connectivity A full HD Video call requires a 4 Mbps dedicated link, with an optimised LAN environment.

6 Conferencing Organize meetings with your business associates and co-workers from the comfort of your office. Combined with File Transfer, and Instant Messaging you will achieve efficient collaboration and save significant amounts of your time and money. Features Voice Conferencing Dynamic conferencing 3-way SIP conference calls Conference phone integration Conference rooms System conferences status View conference participants Conference Invite (local/pstn) Kick/Mute participants User status Drag & Drop actions

Receive faxes on Cloudcall and read them directly from your computer. User also have access to Fax history of received files.

7 Faxing (FoIP) Users may send any document as fax directly from it s native application (MS Word, MS Excel, etc...) or send faxes directly from the Cloudcall Softphone interface (PDF files only). Receive faxes on Cloudcall and read them directly from your computer. User also have access to Fax history of received files. Features Send fax from any application Send fax from Cloudcall interface Receive fax to Cloudcall Fax history Fax cover page Dedicated fax interface Additional info fields Comments and status Request action from receiver Send fax in various quality Fax reporting

Instant Messaging Cloudcall Softphone provides the Instant Messaging

Features System instant messaging IM group chat File transfer Group

8 Instant Messaging Cloudcall Softphone provides the Instant Messaging client that enables users to chat / group chat, share personal status messages, exchange files and much more. This makes Cloudcall a useful collaboration tool. Features System instant messaging IM group chat File transfer Group announce message IM history Notifications Call from chat Contact info Drag & Drop actions Personal status messages Font and Color customization

Connections Cloudcall Softphone is all-in-one solution for faster and

Cloudcall will automatically load and display the system extensions

Cloudcall gathers your connections from MS Outlook, Google and Apple

9 Connections Cloudcall Softphone is all-in-one solution for faster and more efficient management of connections. Cloudcall will automatically load and display the system extensions from your platform. Cloudcall gathers your connections from MS Outlook, Google and Apple Address Book into one place so you can make phone calls straight from the application. Features MS Outlook integration Apple Address Book integration Google Contacts integration System extensions User avatars List and grid view Action buttons on contacts Contact informations Cloudcall Cloudcall Cloudcall

10 Centracom Network The Centracom Network CONNECTIVITY SOLUTIONS Network Operations and Support Broadband Diginet Fibre LTE Wireless Centracom Network Centracom Datacentre Customer Premises / 5 MOS Rating Five Point Network Failover [ 24 ] 7 Service Desk Minutes Landline Save 10%-20% on home soil. When it comes to our landline offering the numbers speak for themselves. Centracom offers some of the lowest landline call rates in South Africa, in fact, Centracom will save you an average of 10% 20% on your landline calls. Mobile Save 20% 30% on the go. Even with the latest legislative changes by ICASA s, Centracom still offers some of the lowest mobile rates in South Africa saving you an average of 20% 30% on your mobile calls. International Save 50% beyond our borders. Our competitive pricing reaches even beyond our borders. Centracom offers some of the lowest international call rates in South Africa. On average Centracom will save you approximately 50% on your international calls. VoIP Rate Profile* (We bill per second. All rates ex VAT. ) Billing Thresholds R0 - R R R R R R & Over Interbranch / On-Net per min Free Free Free Free Landline - Peak per min 38c 33c 25c 23c Mobile - Peak per min (Vodacom / MTN) 79c 65c 45c 35c Mobile - Peak per min (Cell C / 8ta) 99c 85c 65c 55c International per min Charged Per Destination *Network and Maintenance charges apply as per Centracom T&C s

11 IP Phones Desktop IP Phones Yealink T21P E2 Yealink T27P Yealink T46G Yealink T48G Video Collaboration Yealink VC 400 Video Conferencing System Yealink VC 120 Video Conferencing Endpoint Yealink VP 530 IP Video Phone Audio Conferencing Wireless IP Phone Expansion Modules Yealink CP 860 Yealink W 52 P Yealink EXP 39 Yealink EXP 40

12 Cloudcall Full Features Lite Business Call Centre Standard Features R50 / user / month R85 / user / month R400 / user / month Number Porting Yes Yes Yes Call Line Identity (CLI) R51 per month R51 per month R51 per month IVR Auto Attendants Yes Yes Yes Voice Conferencing Yes Yes Yes Enhanced ACD Queues Yes Yes Yes Voice Recording R199 per month R199 per month R199 per month Call Monitor Yes Yes Yes Conferences Permissions Yes Yes Yes CDR Search Yes Yes Yes Pin-Code Dialling Yes Yes Yes Music On Hold Yes Yes Yes FAX over IP (FoIP) with T.38 technology No Yes Yes Instant Messaging Server No Yes Yes Least Cost Routing Yes Yes Yes Ring Groups Yes Yes Yes Company/System Directory Yes Yes Yes BLF parking slots monitoring Yes Yes Yes Desktop Softphone No Yes N/A Mobile Softphone (ios and Android) R30 per month R30 per month No Video Conferencing * No Yes Yes ViBE Yes Yes Yes Enhanced Features Follow Me Yes Yes Yes Group Hunt Yes Yes Yes Call Forwarding Yes Yes Yes Do Not Disturb Yes Yes Yes Call Park Yes Yes Yes Call Pickup Yes Yes Yes Call Filters & Blocking Yes Yes Yes Speakerphone Paging Yes Yes Yes Directory / BLF List Yes Yes Yes Speed Dial Yes Yes Yes Monitor Queues No No Yes Call Monitoring Yes Yes Yes Phone Callback No Yes Yes Overhead Paging Yes Yes Yes Paging/Intercom Yes Yes Yes System Operation Times Yes Yes Yes Playback (POPI compliant Voice Recording) +3c per minute +3c per minute +3c per minute Random Number Generator N/A N/A +3c per minute * Enabled through 3rd party hardware.

13 Cloudcall Full Features Call Centre Lite Business Call Centre R50 / user / month R85 / user / month R400 / user / month Call Center Agent Softphone No No Yes Call Centre Supervisor Softphone No No R50 per month Call Centre Dialer Interface No No Yes Wallboard Display No No Yes Queues Callback No No Yes Call Center Agents No No Yes Skills Based Routing No No Yes Queue and Agent Statistics No No Yes Real Time Queue - Agents Monitoring No No Yes Dialer and Campaign Management* No No Yes Voic Enhanced Voic Yes Yes Yes Operator/Exit Digit Yes Yes Yes Unified Messaging Yes Yes Yes TimeZones Support Yes Yes Yes Voic Groups Yes Yes Yes Integration MS Outlook Integration Yes Yes Yes SugarCRM Yes Yes Yes Salesforce Yes Yes Yes System Administration Web Browser Administration Yes Yes Yes Setup, Configuration & Install Phones Auto Config/Provisioning Yes Yes Yes Set-up Cost ** R R450 per hour R R450 per hour R R450 per hour Term 24/30/60 24/30/60 24/30/60 Maintenance & Support 1 st year included 1 st year included 1 st year included *Dialer software license not included. This needs to be quoted separately and is based on concurrent calls. ** First 8 extensions included. R450 per hour per 4 extensions over.

Syntel2 by Syntel Solutions Features

Syntel2 by Syntel Solutions Features Interested in learning how our proven software platform can revitalize your business communications? With Syntel2 by Syntel Solutions, we give you the tools and features