A vision for intelligent communications

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Frederica Martin
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1 A vision for intelligent communications

2 The foundation of unified communications at Microsoft 3 billion minutes of voice and video per day on the Skype ecosystem 2X commercial growth year over year for Microsoft Skype for Business 100 million Microsoft Office 365 monthly active users 1 billion meetings per year on the Skype ecosystem 90+ countries with audio conferencing available 12 years as a leader in the Gartner Unified Communications Magic Quadrant

3 Microsoft is a recognized solution in communications Magic Quadrant for Unified Communications 12 years as a leader in unified communications Magic Quadrant for Unified Communications as a Service, Worldwide Positioned highest in Ability to Execute Magic Quadrant for Meeting Solutions A leader in meeting solutions [1] Gartner. Magic Quadrant for Unified Communications. July [2] Gartner. Magic Quadrant for Unified Communications as a Service, Worldwide. September [3] Gartner. Magic Quadrant for Meeting Solutions. September These graphics were published by Gartner, Inc., as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Microsoft. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

4 A changing modern workplace 45% use social tools at work 4X as many devices per user 5 generations together in the workforce 72% of workers will be working remotely by x as many teams 80% of employee time is spent collaborating

Microsoft Teams Communicate through chat,

5 Microsoft Teams Communicate through chat, meetings & calls Collaborate with deeply integrated Office 365 apps Customize & extend with 3rd party apps, processes, and devices Work with confidence enterprise level security, compliance, and manageability

Microsoft s vision for intelligent communications Microsoft Teams becomes the core communications client for Microsoft Office 365 customers New Skype

6 Microsoft s vision for intelligent communications Microsoft Teams becomes the core communications client for Microsoft Office 365 customers New Skype back-end infrastructure supports enterprise-grade voice, video, and meetings Artificial intelligence will transform the experience for calls and meetings

7 New Skype back-end infrastructure Built for enterprise-grade voice, video, and meetings More efficient bandwidth consumption More robust telemetry Maintenance and upgrades with minimal disruption Faster meeting join times for users and a better browser experience

8 Intelligent communications Harnessing the power of intelligence to transform calls and meetings Cognitive services Machine learning Microsoft Graph

9 Intelligent communications for calls and meetings Insights, history, and deeper context

Communicate through meetings More effective, real-time conversations Join online

desktop, browser and certified devices One-touch join with Skype Room Systems

based on attendee availability Related files and chat history at your fingertips

10 Communicate through meetings More effective, real-time conversations Join online meetings with HD video, VoIP, and dialin audio conferencing options Mobile, desktop, browser and certified devices One-touch join with Skype Room Systems Support for Surface Hub and existing rooms Intelligent meetings Recommendations based on attendee availability Related files and chat history at your fingertips Cloud recording of meetings with transcription and translation, indexed for searching

voicemail, transfer and emergency calling (e911) Advanced call management including.

11 Communicate through calling Connect with anyone through Phone System and Calling Plans Have a dedicated phone number for domestic and international calls Advanced features including voic , transfer and emergency calling (e911) Advanced call management including. call routing, auto attendant and reporting Future support for hybrid voice using on-premises PSTN connectivity

12 Enterprise Voice for the Cloud The hub for teamwork Office 365 PBX PSTN dial tone Microsoft Calling Plans Microsoft Teams Phone System Direct Routing in Teams (Telco Calling Services) Phone System, when paired with Microsoft Calling Plans and/or Direct Routing, provides a full enterprise calling experience for Office 365 users in Teams on a global scale

13 Explore Enterprise Calling Calling in Teams Phone System Call Plan Direct Routing

14 Calling in Teams

Direct Routing, insure every user can make and receive calls a true enterprise voice solution

15 Calling in Teams Best user experience Make and receive business calls in Teams, while at home, or on the road from Android and ios, and easily add video and sharing PSTN Calling Available With Calling and or Direct Routing, insure every user can make and receive calls a true enterprise voice solution Collaboration and Voice Together Teams surfaces the ability to call when where your users need encouraging working together

16 Phone System

Phone System Replace your traditional phone system with Office 365 Unify your global phone systems in Office 365 Provide a complete voice solution in the cloud.

17 Phone System Replace your traditional phone system with Office 365 Unify your global phone systems in Office 365 Provide a complete voice solution in the cloud.* Reduce reliance on traditional PBX systems and on-premises hardware Simplify IT Increase agility and consolidate management with rapid provisioning, reporting, and diagnostics of voice services in Office 365 Scale globally Connect your phone system to the Microsoft worldwide network, and get the power of the Microsoft cloud wherever your business goes *A complete voice solution is possible with a combination of Phone System, Calling Plans, and/or Direct Routing

of people working together in a channel Boost collaboration and efficiency with chat and call queues Enjoy role-based for

18 Auto Attendant and Call Queues Auto Attendant Toll-Free and local service numbers Dial-by-name directory search Custom greetings and menus Operator option Speech recognition in 14 languages Admin portal UI and PowerShell cmdlets Call Queues Coordinate teams of people working together in a channel Boost collaboration and efficiency with chat and call queues Enjoy role-based for supervisor / agents and agent sign in / out Use supervisor listen, whisper and barge with integrated chat for cross-agent support and teaming

19 Calling Plans & Communication Credits

20 Calling Plans Bring the benefits of the cloud to your phone system Rapid provisioning Procure and assign phone numbers in minutes, everywhere Microsoft offers service, with no on-premises equipment Number porting and enhanced 911 Use your existing phone numbers with Microsoft calling plans, and meet E-911 and other legal obligations Local, long distance and international calling Reach the people important to your business, with a choice of calling plans Countries where Calling Plans are available: Belgium, Canada*, France, Germany, Ireland, Puerto Rico, Netherlands, Spain, UK and the US *Preview customers only. See details here.

Communication Credits Communication Credits are a convenient way to pay for Voice services not included in the subscription. All inbound and outbound calls are metered per minute.

21 Communication Credits Communication Credits are a convenient way to pay for Voice services not included in the subscription. All inbound and outbound calls are metered per minute. It ensures users are never caught without being able to: Dial-in (INBOUND) with a toll-free phone numbers. Dial-out (OUTBOUND) to add participants or call me at (via mobile or landline) a conference. Dial-out (OUTBOUND) to international destinations when you have PSTN domestic calling plan. Dial-out (OUTBOUND) beyond your minute caps allowed in your PSTN Conferencing & Calling subscriptions Learn more about Communication Credits rates here.

22 Direct Routing

23 Direct Routing PSTN Provider Voice Trunk Certified Session Border Controller(s) Phone # Ranges Internet Phone System Office 365 & Teams 3 rd Party Voice Apps (supported by certified SBC Partners) Directly Route dial tone to Teams Users Direct Routing in Office 365 allows customers to connect their SIP trunks directly from their network. Customers can work with their local Telecommunications provider to enable Microsoft Teams users to make and receive telephone calls. Interoperability with 3rd party systems Direct Routing allows customers with users in the Microsoft cloud to continue using 3 rd party systems such as PBXs, Call Center, and Analog Telephony Adaptors (ATA) helping preserve key investments.

24 Transition to Teams Enable with transparency and communication Upgrade when Teams meets your organization s needs Empower IT to control and manage process Ease user transition with in-product features Support through partner and device ecosystem

Skype for Business and Teams Interoperability As customer transition, interoperability is critical Teams has the ability for users to communicate with one another regardless of what

25 Skype for Business and Teams Interoperability As customer transition, interoperability is critical Teams has the ability for users to communicate with one another regardless of what app they use Skype for Business and Teams users can call or chat across apps to each other Advanced calling options like transfer or call forwarding just work ensuring workflows continue

26 Meeting Room Solutions Skype Room Systems Video interop for existing devices Available now Available now NEW! Available now Coming in early 2018 Available for SfBO Coming to SfBS & Teams Available for SfBS Coming to Teams Coming to Teams

27 Personal and Mobile device solutions Personal Workspace Mobile Workspace BT Headset devices Webcam devices Puck devices USB Headset devices Bluetooth devices

28 Unlock the power of the group with Teams on Surface Hub

365. Run Teams and Skype for Business side by side until Teams fully meets your needs.

29 What you can do today Plan your journey to Teams relative to the Teams roadmap. Onboard users and begin using Teams today to explore the benefits of the hub for teamwork in Microsoft 365. Run Teams and Skype for Business side by side until Teams fully meets your needs. Check out these Pilot Essentials Resources. Drive value through user adoption. Customize and share Skype and Teams side-by-side User Readiness resources.

Customer resources New Success with Teams www.successwithteams.

guides, tools Existing Skype + Teams aka.

30 Customer resources New Success with Teams Practical guidance Plan / deliver / operate framework Checklists, prerequisites, adoption guides, tools Existing Skype + Teams aka.ms/skypeandteams Office 365 roadmap Best practices Tools and resources Support All FastTrack Fasttrack.microsoft.com Hands-on support for deployment Best practices, tools, resources, experts Updated resources for Microsoft Teams Practical guidance for cloud voice deployments (formerly Skype Operations Framework) MyAdvisor to help you easily find what you need

2017 Microsoft Corporation. All rights reserved. Microsoft, Windows, Office 365, Skype, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

31 2017 Microsoft Corporation. All rights reserved. Microsoft, Windows, Office 365, Skype, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

32 External Access to Meetings External users have access to Meetings Teams Guest Access, granted by admin Anonymous join and lobby functionality for anonymous users to join meetings Federation

33 Global availability for meetings, voice and chat Meetings Telephony Data Residency Online Meetings Worldwide* Cloud PBX Worldwide* 181 countries/ 29 languages Chat data stored In Region based on tenant affinity If tenant is in Australia, Canada, India, Japan, the UK, or the United States, files are stored In Country (SPO) Broadcast Worldwide* Microsoft PSTN Calling US, UK, Puerto Rico, France, Spain Netherlands, Ireland in Preview Additional previews targeted for Belgium, Denmark, Germany, Italy, Sweden, Switzerland and Canada Americas EMEA Bay Area, California Des Moines, Iowa UK (Cardiff and London) Dublin Amsterdam Teams honors EU model clauses PSTN Conf Local dial-in numbers in 90+ countries Optional toll-free dialing Additional dial-in cities Telcodelivered PSTN Calling Worldwide using cloud connectivity (CCE) APAC Hong Kong Singapore Notes: *Microsoft Online Services are unavailable in Cuba, Iran, DPRK, Sudan, and Syria

34 Communicate through chat Communicate without effort and keep everyone in the know Threaded, persistent and contextual chat Private chats for 1:1 or group conversations Share information in an open and transparent way Communicate across organizations & geographies Humanize the workplace with gifs, stickers, emojis

Collaborate with integrated Office 365 apps Quick access to the apps you love and are familiar with Conversations, files and tools in a team workspace Share, and co-author

35 Collaborate with integrated Office 365 apps Quick access to the apps you love and are familiar with Conversations, files and tools in a team workspace Share, and co-author Office and other files in the app SharePoint, OneNote, Power BI and Planner integration Search across people, files and chats integration to keep the whole team in the loop

Customize and extend Tailor your workspace to include the apps and services you need Pin important files for easy reference in the workspace Add bots that work on a

36 Customize and extend Tailor your workspace to include the apps and services you need Pin important files for easy reference in the workspace Add bots that work on a team s behalf Integrate 3rd party services your team uses every day Build integrations to existing business processes Manage trusted apps for employees and the organization

37 Work with confidence Get built-in security, compliance and manageability from Office 365 Global hyper-scale cloud, incl. ability for local data residency Compliance leadership with EUMC, HIPAA & more Built-in information protection with ediscovery and audit Multi-factor authentication and secure guest access Manage all aspects in a single coherent admin experience

Intelligent meetings lifecycle A moment of

rich, ongoing dialog Pre Meeting Ongoing

from Teams Scheduling from Outlook During a Meeting

video and content Share desktop, apps & content

Post Meeting Continue Group Chat Follow up on

38 Intelligent meetings lifecycle A moment of synchronous communication within the context of a rich, ongoing dialog Pre Meeting Ongoing conversation Prepare and discuss content Scheduling from Teams Scheduling from Outlook During a Meeting Join the meeting from any device View immersive video and content Share desktop, apps & content Follow or share from your phone Record and Playback Post Meeting Continue Group Chat Follow up on action items Share notes Share recording Schedule follow up meeting with context

39 Teams developer opportunity Microsoft Teams provides a powerful and extensible platform Tabs Surface rich content within Teams Bots Help users get tasks done in conversations Build apps with a rich set of capabilities to each your users through chat, channels, notifications and personal workspace. Integrate with new or existing business processes and services Compose Extensions* Allow users to query and share rich cards in conversations Actionable Messaging* Add rich interaction to your connector cards Connectors Post rich updates to channels Activity Feed* Engage users via feed notifications Microsoft Graph** Build in intelligence and connect to data that drives productivity

40 Where to Start a Conversation Inner Loop Files Sites Content SharePoint Outer Loop Office 365 Groups

41 Skype Operations Framework Practical Guidance for Cloud Voice BRK2036 SOF content FastTrack Cloud Voice Page aka.ms/cloudvoice (MyAdvisor) Skype for Business & Teams guidance Extending practical guidance across the Microsoft 365 workloads over time SWT Extended with cloud voice guidance moved to docs aka.ms/swt

A vision for intelligent communications

A vision for intelligent communications Nathalie Regniers Sr Product Marketing Manager Microsoft 365, Western Europe Legal Notice This document reflects Microsoft s current expectations about Skype for