RingCentral Office Ultimate Edition

Transcription

1 RingCentral Datasheet RingCentral Office Ultimate Edition RingCentral Office Ultimate Edition Empower your business to communicate, collaborate, and connect via voice, team messaging and collaboration, audio and video conferencing, and fax from any location and on any device. RingCentral Office provides a complete business communications and collaboration solution that is flexible and completely scalable, so it can grow and adapt to meet your company s ever-evolving needs. Use RingCentral Office Ultimate edition as your unified communications and collaboration solution and enjoy our most comprehensive enterprise-grade feature set: Streamlined communications through a rich set of capabilities HD video conferences with up to 75 attendees Comprehensive integrations with today s leading business applications Real-time analytics and reporting tools Simplified provisioning, activation, and management of global solutions Ultimate mobility and access Robust call and user monitoring features Multi-site support for your different branch locations 10,000 toll-free minutes Unparalleled ease of use Voic -to-text transcription Enterprise-class security and reliability Jerome Plummer Direct or jerome@businesssclasssolutions.net

2 RingCentral Datasheet RingCentral Office Ultimate Edition Powerful scalability and flexibility RingCentral Office Ultimate edition delivers a highly scalable cloud-based phone system that provides significant flexibility in managing your rapidly growing business operations. Our agile platform-based service facilitates timely and rapid network and device configuration, automatic product upgrades and innovations, and flexible monitoring and management tools, helping ensure that your organization scales according to the latest industry trends. World-class security and reliability Robust security measures are implemented at every level of RingCentral s architecture and processes and our full-time security and fraudprevention department works to ensure the physical and environmental security of your service 24/7. Enjoy peace of mind knowing that our distributed network is fully redundant in every location we serve, providing a truly global infrastructure that consistently delivers the service continuity and quality you deserve. Simplified administration As your business scales and grows, your growing networked locations create more complex operations with unique management challenges. RingCentral s multi-site support feature gives you the flexibility to manage and support your branch offices based on their unique operational needs. Use our centralized web-based dashboard to easily manage all your users and locations anytime, anywhere, on any device. Team collaboration Use RingCentral Meetings to hold high-definition video conferences with up to 75 participants, utilizing advanced collaboration features including screen sharing, web sharing, file annotation, and more. RingCentral Glip provides a single, unified team workspace that allows your employees to share conversations, files, tasks, and calendars. Bring internal and external teams together with real-time text, voice, and video conferencing and keep projects on track by setting action items and timelines. Comprehensive integrations Built as an open platform from the ground up, RingCentral is designed to easily integrate your business communications capabilities with the applications and cloud services your organization uses every day. We deliver custom-built integrations into Salesforce, G Suite, Microsoft Office products, and many other leading sales, marketing, and CRM applications. Our Connect Platform allows you to seamlessly use leading market apps out of the box, while industry-standard APIs enable your developers to leverage our open platform architecture to innovate in novel ways, adding value to existing products. Real-time analytics RingCentral brings you the industry s most sophisticated reporting capabilities so you can proactively monitor, analyze, and resolve issues before they can negatively affect your operations. Our powerful real-time reporting dashboards represent customizable views of your account s call performance and service quality data, providing end-to-end visibility into your business and network conditions. Jerome Plummer Direct or jerome@businesssclasssolutions.net

3 RingCentral Datasheet RingCentral Office Ultimate Edition Included features: Business phone system: Call monitoring (monitor, whisper, barge-in, takeover) Single Sign-on (SSO) support Active Directory integration Customizable roles and permissions Hot desking on a shared phone Cloud-based PBX Auto-Receptionist Multi-level IVR (Multi-level auto-attendant) Role-based access controls Dial-by-name directory Employees and department extensions Visual IVR editor Music and messages on hold Visual voic Voic with notification Voic -to-text transcription RingCentral Global Office (international branch office support) Corporate directory Multi-site support Business SMS and MMS Unlimited texts up to 1,000 characters Direct access from mobile apps and desktop apps Group texting Detect numbers and URLs Multimedia messaging In-feed previews Call management Automatic call recording Inbound caller ID name (CNAME) Answering rules Call queues Call forwarding Caller ID Extension dialing Call screening and blocking On-demand call recording Shared lines Call logs Call flip Call transfer Call park Park locations Intercom Paging Inbound caller ID number Outbound caller ID (phone, text, fax) Return calls with *69 Presence across multiple devices Historical call reports User templates Text-to-conference quick start Missed-call notifications Company number labeling Audio conferencing Unlimited, easy access across devices Own unique bridge number and access codes Host controls plus invite with international dial-in Local dial-in numbers in over 40 countries Video conference and online meetings Host HD video conferences (up to 75 people per meeting) Mobile enablement (PC, Mac, ios, Android ) Host large meetings (additional license fee applied) Web sharing with advanced annotation features Send invitations via text or One-click/tap to connect Meeting recording Chat capability Active speaker spotlight for all participants Intuitive host controls (mute/unmute, record, annotation, etc.) Remote control access for attendees Screen sharing on iphone/ipad app from desktop (via AirPlay ) Whiteboard sharing (Windows, Mac, and ipad) File sharing from cloud storage (Box, Dropbox, and Google Drive ) Intelligent echo cancellation Accessibility support for attendees with disabilities Global office support Microsoft Outlook Plugin Integration with Outlook, Google Calendar, and ical Support for RingCentral Rooms (additional license fee applied) RingCentral Room Connector (additional license fee applied) Live webinars (additional license fee applied) Integration with marketing automation tools (Webinar feature) Collaboration Team messaging with internal and external contacts Single Sign-on (SSO) support File sharing Screen sharing Video conferencing Task management Image annotation In-app document previews Unified message history Content retrieval and search Team calendars and events Third-party integrations Open platform/apis Full telephony calling capability Voic , SMS, fax Mobile, web, desktop apps (Windows, Mac, ios, and Android apps) Jerome Plummer Direct or jerome@businesssclasssolutions.net

4 RingCentral Datasheet RingCentral Office Ultimate Edition Collaboration (cont.) Data retention and backup HIPAA-Compliant Conduit Auto-provisioning with RingCentral Office Integrated with company directory Shortcuts for frequently used features Internet fax Send and receive without a fax machine Receive faxes as Sign and edit faxes electronically Send faxes using a fax machine with an analog adapter Send and receive faxes from RingCentral mobile and desktop apps Send and receive faxes from Microsoft Office Online fax archiving Third-party integrations Phone services Unlimited US and Canada calling 10,000 toll-free minutes International calling Smart numbers for voice and fax Directory listings Phone numbers: toll free, local, vanity, international International calling minutes bundles HD voice RingMe click-to-call-me RingOut click-to-call-out Log in with corporate credentials Analytics RingCentral Reports: historical data on call history and activities RingCentral Live Reports: near real-time data on inbound and outbound calls RingCentral Quality of Service Reports: near real-time data on call quality RingCentral Mobile Supports iphone, ipad, and Android smartphones and tablets Supports Apple Watch (ios) Single Sign-on (SSO) support Quality of service (QoS) dashboard of call quality metrics (admin only) HD voice-enabled Unified number for phone, fax, and text Pre-call and active call management Voic -to-text transcription Auto call handoff (Wi-Fi <-> 3G/4G) Conferencing Contacts and favorites synced to RingCentral cloud Host RingCentral Meetings from mobile devices Join RingCentral Meetings as a participant Join now Business SMS and MMS Call switch Send text to 911 View colleagues phone presence across devices Call screening Reports dashboard (admin only) Supports RingCentral Global Office login and dial plans Roles and permissions support Interactive notifications with quick response options Quick swipe for actions Supports Spotlight search (ios only) Supports 3D touch (ios only) Display caller ID on To field VoIP country blocking (US only) RingCentral for Desktop Supports Windows and Mac Answer calls directly from the desktop app Make outbound calls from the desktop app (with direct dial) Single Sign-on (SSO) support Inbound caller ID name (CNAME) Supports Plantronics headsets with call control Active call management Single view of current call, incoming calls, calls on hold Access voic and view faxes directly from app Voic -to-text transcription View incoming caller s number and extension Call screening Integrated with company directory Contacts and favorites synced to RingCentral cloud Head-up display (HUD) Call monitoring capability from HUD View colleagues phone presence status Conferencing Access to RingCentral Meetings Join now Business SMS and MMS Call switch Send and receive texts with emoji support HD voice enabled Set outbound caller IDs for calls and texts Integrated with Microsoft Outlook/ Office (Windows only) Integrated with Mac Address Book/Mac Photo support (Mac Only) Option to print incoming faxes automatically (Windows only) Click-to-call Click-to-fax Supports RingCentral Global Office login and dial plans VoIP country blocking (US only) Integrations RingCentral for Salesforce RingCentral for Zendesk RingCentral for Desk Jerome Plummer Direct or jerome@businesssclasssolutions.net

5 RingCentral Datasheet RingCentral Office Ultimate Edition Integrations (cont.) Active Directory support RingCentral internet fax Microsoft Office and Outlook RingCentral for Google (Chrome /Drive/Gmail /Docs ) RingCentral for Office 365 (mail) RingCentral for Skype for Business RingCentral for Oracle Sales Cloud RingCentral for ServiceNow RingCentral for Dropbox (message backup) Integration with Box, Dropbox, and Google (via FaxOut) Log in with Gmail HD voice-enabled devices Polycom IP phones VVX 101 VVX 201 VVX 311 VVX 411 VVX 501 VVX 601 IP5000 conference IP6000 conference RealPresence Trio 8800 Cisco SPA 303 SPA 508 SPA 514G SPA 525G2 SPA 122 (ATA) Yealink T46S T42S W56P cordless phone Contact RingCentral Partner : Jerome Plummer or RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Meetings, and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners. KID /17

6 RingCentral Office Integration with Essential Apps Sheet Integrate RingCentral with the applications you use every day Do you and your teams use Salesforce, Google, or Outlook? Drive communication and collaboration by being able to streamline essential tasks with your key apps and workflows. RingCentral merges your communications with your vital work applications so now you can call, fax, text, meet and more without having to switch between applications. RingCentral for Google RingCentral for Microsoft RingCentral for Salesforce Access merged contacts from within Google. Click to dial and send texts in Gmail, Google Docs, and your Chrome browser. Send faxes, schedule online meetings and Google Hangouts in your Google Calendar. Call, text, fax, and host online meetings in Microsoft Outlook and Office 365. Hold one-click conferences with up to 1,000 participants in Microsoft Skype for Business. Work in one browser, with any device anywhere, anytime. Click to dial leads, contacts, or account records in Salesforce Classic and Salesforce Lightning. Incoming callers activate pop-up with caller s account details. Calls are logged and offer comprehensive reporting. Learn more Learn more Learn more And that s not at all... RingCentral offers a rich variety of integrations in customer support, developer tools, file management, analytics, and more. Discover the ecosystem of apps from RingCentral. Contact RingCentral Partner Support: partners@ringcentral.com or RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Meetings, and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners. KID /17

7 RingCentral Fact Sheet About RingCentral, Inc. About RingCentral, Inc. RingCentral harnesses the power of the cloud to help today s modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communications and collaboration platform, RingCentral goes beyond cloud PBX, combining voice, team messaging, collaboration, video conferencing, online meetings, and contact center capabilities. Available across multiple devices from smartphones, tablets, and computers to desk phones RingCentral s unified communications as a service (UCaaS) solution scales globally, making it easy to administrate across countries from a single platform. With a robust set of open APIs, RingCentral enables businesses to seamlessly embed communications into custom or everyday business applications, improving workflow productivity. Businesses worldwide rely on RingCentral to connect their workforces, build relationships with customers, share knowledge, and get work done how they want, wherever they want. Publicly held company (NYSE: RNG) 2,200+ workforce globally 12+ years of R&D in developing and operating an open cloud platform Partnerships with leading carriers, including AT&T, TELUS, and BT, to deliver solutions to their business customers Master Agent partnerships with Ingram Micro, Intelysis, AVANT, and TechData, to name a few Leadership, product, engineering, and operations teams with extensive experience and success in cloud computing Global reach, supporting customers worldwide with true in-country local dialing Jerome Plummer Direct jerome@businessclasssolutions.net

8 RingCentral Fact Sheet About RingCentral, Inc. Solutions summary The new collaborative workforce A UCaaS Magic Quadrant Leader All-inclusive cloud communications solution with HD voice, video, messaging, conferencing, and fax capabilities Team workspace with fully featured messaging, collaboration, file sharing, and task management, integrated with RingCentral Office Fully mobile user experience across any device, including Android, ios /Apple Watch app Forbes 2017 America s Most Trustworthy Companies Global communications that scale Ability to add global geographies to existing account with the click of a button through Global Office solution Single, easy-to-use, centralized interface for managing all offices and users Flexibility to scale up or down with business demands TMC 2017 Unified Communications Product of the Year Award The power of an open platform Ability to embed communication functionality into workflow applications for increased productivity Integrations with leading business applications, including Salesforce, Google, Box, Okta, Microsoft Office 365, Oracle, and Zendesk Customization and design of systems, by customers, with RingCentral Connect Platform 2017 Frost & Sullivan Company of the Year Personalized customer engagement Omnichannel interaction via voice, chat, messaging, and through RingCentral Contact Center Skills-based routing, advanced IVR, and real-time analytics Easy integration with popular CRM applications 2016 TMC Internet Telephony Product of the Year Award RingCentral Office recognized as exceptional VoIP product Technical details Carrier-grade reliability with enterprise-grade quality of service (QoS) Open cloud computing platform with unlimited scalability Powered by the Global Connect Network, a unique service delivery architecture that is scalable, secure, and ensures high-quality service across geographies Industry-leading security systems and processes with quarterly audits Multiple state-of-the-art data centers located in the US, Europe, and Singapore CloudConnect service that allows enterprises to connect directly to the RingCentral cloud TRUSTe certified Operates in accordance with HIPAA Deloitte Technology Fast 500 RingCentral recognized as one of the fastest growing technology companies in North America Total Cost of Ownership study illustrates a 182% ROI for enterprises Jerome Plummer Direct jerome@businessclasssolutions.net