3Com IP Telephony Suite can be integrated with line-of-business applications, IBM Lotus Domino, and IBM Lotus Sametime

Transcription

1 IBM United States Announcement , dated April 10, Com IP Telephony Suite can be integrated with line-of-business applications, IBM Lotus Domino, and IBM Lotus Sametime Description...2 Product positioning... 8 Offering Information...9 Publications... 9 Technical information...9 Ordering information...10 Terms and conditions Prices...14 Order now...17 Overview Out with the old and in with the new. IP Telephony is the way to move off your old PBX infrastructure. With new software function and integration with IBM Lotus Collaboration software, the 3Com IP Telephony Suite on System i is a complete IP telephony solution. You can implement 3Com IP Telephony Suite on IBM System i platforms using a System i machine to provide highly available IP communications that are resilient to WAN outages. Enhancements to 3Com IP Telephony Suite include: New telephony integration for business and collaboration software: 3Com IP Telephony Integration SDK for System i 3Com IP Telephony Integration for IBM Lotus Domino 3Com IP Telephony Integration for IBM Lotus Sametime New call center and telecommuting modules: 3Com IP EPICCenter for System i 3Com IP Telecommuting for System i 3Com IP Conferencing for System i repackaging Three-year software application support Support for new phone and gateway technology: 3Com 3108 Wireless IP Telephone 3Com V6100 Digital Gateway Planned availability date April 20, 2007 Some functions will be delivered later. Check for additional availability dates in the Description section. For ordering, contact: Your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL Reference: AE001 IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 1

2 Description 3Com software modules Benefit from one integrated, secure, and reliable telephony solution delivered by two industry leaders. Lower traditional telephony costs and enhance productivity with IP telephony solutions Implement a complete IP telephony solution on one easy-to-manage system using System i management tools Extend the advantages of simplicity, integration, vertical growth, and security to IP telephony communications Companies everywhere want to extract business advantage from every technology in the enterprise, especially customer-facing communications such as their telephony systems. At the same time, many companies face the challenge of an overly complex IT environment. They are seeking an integrated business system that can help them become more responsive to their customers, improve productivity, operate without interruption, and secure their data and communications without large up-front investments in time, skills, or money. 3Com convergence software and System i platforms deliver the perfect solution for achieving these benefits. Switching from traditional to IP telephony systems: Companies of all sizes are replacing traditional phone systems with IP telephony solutions to realize both the productivity benefits of easily accessible advanced applications and the infrastructure cost savings resulting from a single, converged voice and data network. There are so many reasons for making the switch to IP telephony that deciding factors vary from one enterprise to another. However, the most common benefits cited by small and midsized companies can be categorized in two areas: cost savings and business advantage. Cost savings can result from implementing and maintaining a single communications infrastructure across multiple offices. Converged systems can be easier to manage and modify as business needs evolve. In addition, companies may experience lower long distance calling fees by reducing or eliminating toll charges as phone services become supported by their LAN and WAN connectivity, rather than exclusively by the public switched telephone network (PSTN). Business advantages are driven by increased productivity and enhanced collaboration among employees, clients, and partners. These benefits result from cutting-edge IP-based applications. Unified messaging offers IP telephony users voice mail and integration and "find me, follow me" capabilities. Advanced collaborative applications such as instant messaging, presence, and highly scalable audio conferencing save time and effort. IP contact centers help drive customer satisfaction and business revenues. IP telephony solutions built on open architectures and industry standards like Session Initiation Protocol (SIP) also provide the most flexibility to connect to the third-party applications the business requires. 3Com IP telephony software: 3Com IP telephony solutions enable companies to implement a next-generation, multimedia IP communications system that uses the Internet Engineering Task Force (IETF) SIP standard. With support of a robust set of productivity-enhancing applications and advanced phone features traditionally supplied by private branch exchange (PBX) systems, 3Com solutions help organizations migrate to an open, IP-based communications system in increments that best fit business objectives. Their centralized administration, configuration, and management can lower installation and operating costs and optimize IT staff as the system is implemented throughout an organization. Also 3Com IP telephony helps ensure business continuity with a distributed, replicated architecture that can deliver full-function services at any site even during a WAN failure. System i platform: Enterprises are familiar with how the System i family can help simplify IT environments and reduce operating costs by freeing people and resources to focus on business growth. The System i product line can help create an environment where business processes are integrated across the value-chain, and employees can quickly respond to any customer or partner demand, market opportunity, or external threat. System i platforms are designed to be easy to operate and maintain. They support all critical business applications with a single, integrated system that can now enable both full-featured data and voice communications. The database, performance tuning, backup, reporting, IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 2

3 communications, Internet connectivity, and file and printing serving are built-in, as are security features that can help businesses meet regulatory requirements and safeguard critical data across all of these application environments. By embracing open standards, System i platforms give organizations broader choices and a greater ability to use already installed systems, eliminating requirements and the expense of additional servers and added complexity. IP messaging: 3Com messaging is a comprehensive set of communication services designed to enhance productivity through location-independent access to an integrated messaging environment. 3Com IP messaging includes an advanced range of interactive services that helps enterprises better manage their communications and increase the productivity of their workforce. The 3Com solution lets users consolidate voice mail, , and faxes into a single in-box for location-independent retrieval and management. They can also schedule the times when messages are delivered, and send voice mails to individuals or groups using extensive and easy-to-maintain distribution lists. With "find me, follow me" services, users can manage how they are contacted, while maintaining their own anytime, anywhere access to messages. The IP messaging auto-attendant enables you to develop your own interactive voice response services, such as establishing dial-by-name directory functions or automated caller-specific call routing. Callers can be directed to prerecorded announcements and voice forms, and their answers to a predetermined set of questions can be captured. In addition, an unlimited number of company switchboard, departmental, or even personal auto-attendants on direct inward dial numbers can be configured. Optimize services based on user need: Administrators can customize 3Com IP messaging services. Though groups of users are generally allocated a predefined class of service ranging from a simple voic box to a comprehensive unified messaging mailbox with integrated and fax, almost every feature of the mailbox can be tailored to match the exact needs of any group or single user in the organization. Migrate seamlessly from legacy voice systems: The IP messaging application receives user connections either directly from SIP-compliant phones or from legacy PBXes or the PSTN through SIP Voice over IP (VoIP) gateways that connect to the messaging system. These options let enterprises deploy the software as either a stand-alone centralized messaging application integrated with existing voice systems or as part of a complete migration to IP telephony and SIP-based services. Flexibly scale for multisite deployment: 3Com IP messaging services are based on location-independent platforms and software that can be centralized or distributed across multiple sites for flexibility and scalability in a geographically dispersed organization. Business continuity: The IP messaging solution offers network-based redundancy to ensure market-leading business continuity. Primary and secondary platforms can synchronize stored messages using real-time mirroring for high service availability. The application can also revert to another IP messaging platform without disruption should it detect a phone system failure. IP conferencing: With 3Com IP conferencing, you can use your IP network to cost-effectively enhance collaboration. Simple-to-establish and easy-to-manage conferencing both scheduled and ad hoc helps you improve communications of project teams and strengthen interactions among employees, suppliers, business partners, and customers. Audio conferences among participants calling in from the PSTN or using phones connected to legacy PBXes or SIP-based phones directly connected to the IP network. Video conferences from video-capable SIP clients that support the H.263 video codec. The 3Com Convergence Client used with a USB webcam from any laptop or desktop PC can provide this capability. Desktop sharing that lets users view and interact with the desktop of a colleague. Detailed collaboration can expedite the development and review of documents created in any PC application. Simplify multimedia collaboration: 3Com conferencing helps you reduce telecommunications costs and enhance collaboration. Workers can quickly and easily establish an ad hoc or scheduled conference session over the IP network for up to 100 participants with one intuitive desktop tool, the 3Com Convergence Client. With a single portal to integrated voice, video, data, and messaging services, communication can easily take place with whatever media is most convenient and appropriate to the subject matter. IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 3

4 Expand collaboration options: With low-cost webcams and click-to-conference functionality, several co-workers can participate in a high-quality video conference and share data files without the need for an expensive video conferencing facility or a conference administrator. IP presence: Presence services let you know which employees are currently using their 3Com IP phone. Working with other components of the 3Com IP telephony solution that use SIP, IP conferencing and presence capabilities offer advanced services such as presence publishing. Presence publishing supports SIP Instant Messaging and Presence Leveraged Extensions (SIMPLE) clients, allowing them to receive availability information from other clients that are registered with the 3Com IP telephony solution. These clients include the 3Com Convergence Client and 3Com SIP-compliant IP phones. View the availability of co-workers: Presence indicators on the 3Com Convergence Client show the on-hook/off-hook status of 3Com IP phones and the availability of co-workers, increasing user productivity and reducing reliance on voice mail. A conference host can eliminate time-consuming roll calls by using similar capabilities to monitor the presence of conference attendees. IP convergence: 3Com on the System i platform provides a desktop application delivering integrated, productivity-enhancing access to high-value business communications services such as IP and video telephony, voice mail, conferencing, collaboration, presence, and instant messaging. The convergence software is included with all standard phone licenses. The 3Com Convergence Client acts as a personal portal that lets users conveniently take advantage of a variety of interpersonal communications functions, including telephony, audio and video conferencing, messaging, presence, document sharing, and instant messaging from any standard PC running Microsoft Windows. The client is compliant with SIP and uses it for instant messaging and presence SIMPLE for standards-based, secure services. Easily integrate advanced business applications: The Convergence Client can be cost-effectively integrated into the enterprise network and distributed to users with minimal installation and maintenance requirements. IT staff can easily make the client part of a standard enterprise desktop software package. Leverage standards-based interoperability: SIP-enabled software that can be deployed anywhere on an enterprise IP network, the 3Com Convergence Client enables portability of user identity and standards-based multimedia communications features. Provide easy access to conferencing services: With the client and a 3Com IP conferencing server, users can create an instant ad hoc conference call by simply dragging and dropping names instead of having to set up a conference bridge beforehand and waiting for attendees to join the call at the appointed time. A mouse click adds video to the conference or enables collaborative data sharing and real-time document reviews. Increase worker productivity: The Convergence Client speeds everyday business communications by making voice, video, presence, instant messaging, voice mail, and desktop sharing available through one easy-to-use interface. Increased control of collaborative services lets enterprises respond more effectively to the needs of customers, clients, and vendors. People are easier to reach. Information can be accessed and disseminated more efficiently. Issues can be addressed and resolved more quickly. Optimize contacting co-workers: A presence icon on the interface screen indicates the availability of co-workers, helping establish direct contact among co-workers and reducing protracted voice mail exchanges and telephone tag. Calls can be easily initiated by clicking on the icon. By leveraging a converged network, the client enables faster cycle times and more efficient supply chain activities. Seamlessly control 3Com desk phones: Because the client can be associated with a physical IP phone such as the 3Com 3102 Business Phone, a conventional handset can be used along with telephony functions such as voice calls, audio conferencing, and voice mail access from the PC client. 3Com software licenses IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 4

5 3Com Telephony, Messaging, and Conferencing Licenses 3Com IP Telephony Server License: 3Com IP Telephony Server License gives you the right to use IP telephony software on a System i model running the IP telephony software. You need to purchase an IP telephony phone license to make it functional. The IP telephony application provides an easy-to-access, rich set of telephony features. Supports high availability and secure operations Accommodates telephony installations ranging from individual small offices to multinational networked sites Allows deployment of four- or five-digit dialing plan for the entire enterprise 3Com IP Messaging Server License: 3Com IP Messaging Server License gives you the right to use IP messaging software on a System i model. This license applies only to IP messaging. You need to purchase an IP messaging seat license to make it functional. IP messaging offers a robust, reliable centralized messaging solution for medium to large enterprise. 3Com IP messaging is extremely flexible, with standard features for voice, fax, and messaging. It has an all-ip, SIP-based architecture. The messaging application also allows for PBX integration and voice mail system replacement. 3Com IP Messaging Seat License: 3Com IP Messaging Seat License includes voice mail functions, such as leaving voice mail, basic auto attendant, message forwarding, message waiting indication, client integration, "find me, follow me," and fax mail. 3Com IP Conferencing Server License: 3Com IP Conferencing Server License gives you the right to use IP conferencing software on any System i server. You need to purchase an IP conferencing seat license and the DVD media to make it functional. It uses IP networks to cost-effectively enhance collaboration between workers at remote sites. It allows for audio conferencing among participants calling in from the PSTN or using phones connected to legacy PBX or SIP-based phones directly connected to IP network. The optional presence module shows the availability of colleagues. 3Com One Seat Audio Conferencing License: 3Com One Seat Audio Conferencing License provides entitlement for one audio conference session. Prerequisite: 3Com IP Conferencing Server License. 3Com One Seat Multimedia License: 3Com One Seat Multimedia License provides entitlement for one video and data conference session. Prerequisite: 3Com IP Conferencing Server License. 3Com call records, authentication, and text-to-speech licenses: 3Com IP Call Records Server License: 3Com IP Call Records Server License enables a desktop application that can pull reports from the 3Com accounting suites and generate extensive reports on call usage, performance, and IP messaging usage. One license is needed per server. 3Com IP Authentication Directory Server License: 3Com IP authentication Directory Server License to access Authentication and Directory server. One license is needed per server. 3Com Text-to-Speech (English): 3Com Text-to-Speech English port license, Text-to-speech reader for U.S. English, including VCX middleware and Scansoft nonrebranded Speechify engine. 3Com Text-to-Speech (Spanish): 3Com Text-to-Speech Latin American Spanish port license. Text-to-speech reader for Latin American Spanish, including VCX Middleware and nonrebranded ScanSoft Speechify software with Latin American text-to-speech engine. 3Com call center licenses: 3Com EPICCenter Server License: This license includes 10 inbound voice agents and 10 IVR ports. A minimum of one supervisor license must be purchased with the 3Com EPICCenter Server License. 3Com EPICCenter Agent Licenses IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 5

6 3Com EPIC Agent 5 Inbound Voice Campaign License (5-agent bundle) enables inbound calls to be routed to an agent based on predefined skills and a variety of routing parameters. 3Com EPIC Agent 5 Outbound Voice Campaign License (5-agent bundle) enables outbound progressive dialing. Note: This function will not be available until August 31, Com EPIC Agent 5 License (5-agent bundle) enables multimedia features. 3Com EPIC Agent 5 Web Chat License (5-agent bundle) enables Web multimedia collaboration features. 3Com EPICCenter NET Licenses 3Com EPIC NetEngine Multisite License: One site license enables multisite networking for one site. 3Com EPIC NETVisor Multisite Supervisor License: One supervisor license enables multisite networking for one supervisor. 3Com EPIC NETAgent Multisite Agent License: One agent license enables multisite networking for one agent. 3Com EPICCenter Port Licenses: 3Com EPIC IVR Port License (four ports) enables the EPICCenter to handle call processing. Each port can handle one call and one activity at a time 3Com telecommuting licenses: 3Com TCM 10 Add-on Seat License: You can purchase 10 TCM licenses for 10 concurrent users. You can configure 50 users, but the TCM license allows only 10 concurrent users. 3Com TCM 25 Add-on Seat License: This license entitles 25 incremental users for the 3Com Telecommuting Module (3CRVHH702596B). 3Com device licenses: 3Com IP Standard Phone License (one-port/unit-based) permits connection of a 3Com 3102/3103 phone to telephony system; one license per phone is required for operation. Also included with the Standard Phone License is the 3Com Convergence Client license. 3Com IP Basic Phone License (one-port/unit-based) permits connection of a basic 3Com 3101 phone to telephony system; one license per phone is required for operation; 3Com IP Third-Party Phone License (one-port/unit-based) permits connection of a third-party IP phone to the telephony system; one license per phone is required for operation; 3Com IP Standard 50 Phone License permits connection of a standard 3Com 3102/3103 phone to the telephony system; the license supports up to 50 phones. 3Com IP Basic 50 Phone License permits connection of a basic 3Com 3101 phone to the telephony system; the license supports up to 50 phones. 3Com IP Standard 250 Phone License permits connection of a standard 3Com 3102/3103 phone to the telephony system; the license supports up to 250 phones. 3Com Basic 250 Phone License permits connection of a basic 3Com 3101 phone to the telephony system; the license supports up to 250 phones. 3Com IP Standard 1000 Phone License permits connection of a standard 3Com 3102/3103 phone to the telephony system; the license supports up to 1,000 phones. 3Com IP Basic 1000 Phone License permits connection of a basic 3Com 3101 phone to the telephony system; the license supports up to 1,000 phones. 3Com Analog FXS Media Gateway 1-Port License permits connection to FXS Media gateway. 3Com IP Audio Conferencing 25-Port License permits connection to the conferencing system. It allows for up to 25 ports. 3Com IP Audio Conferencing 1-Port License permits connection to the FXS Media gateway. 3Com Network management license IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 6

7 3Com Enterprise Management Suite V2.1 with license to manage 250 devices 3Com Enterprise Management Suite provides extensive management services for managing the 3Com Data and Voice network elements and also any other SNMP-compliant devices. Provides license to manage 250 devices. 3Com Enterprise Management Suite V2.1 with license to manage 1,000 devices 3Com Enterprise Management Suite provides extensive management services for managing the 3Com Data and Voice network elements and also any other SNMP-compliant devices. Provides license to manage 1,000 devices. 3Com Enterprise Management Suite V2.1 with license to manage 5,000 devices 3Com Enterprise Management Suite provides extensive management services for managing the 3Com Data and Voice network elements and also any other SNMP-compliant devices. Provides license to manage 5,000 devices. 3Com Enterprise Management Suite V2.1 with Unlimited Node License 3Com Enterprise Management Suite provides extensive management services for managing the 3Com Data and Voice network elements and also any other SNMP-compliant devices. Provides license to manage unlimited devices. 3Com integration licenses 3Com IP Telephony Integration SDK for System i APIs that can be used to easily integrate telephony functions within a line-of-business application. The SDK function is planned to be available May 18, Com IP Telephony Integration for IBM Lotus Domino Message Synchronization enables the synchronization of message stores between 3Com IP Telephony Suite and IBM Lotus Domino. Prerequisite: Lotus Domino 6.0, or later. Directory synchronization: Domino directory synchronization with 3Com directory enables users to be managed together with a single logical "directory entry." Prerequisite: Lotus Domino 6.0, or later. The Domino function is planned to be available May 18, Com IP Telephony Integration for IBM Lotus Sametime: Click-to-Call Java plug-in enables Sametime IM users to click-to-call individuals or groups in conference calls. It includes the function to let an administrator mute and unmute participants and control other aspects of the conference call. Prerequisite: Sametime 7.5, or later. Directory Synchronization Sametime directory synchronization with 3Com directory enables users to be managed together with a single logical "directory entry." Prerequisite: Sametime 7.5, or later. Client Extensions Sametime client extension enables phone awareness to be shown to users. For example, phone off-hook or phone on-hook. The Sametime function is planned to be available May 18, Com Integration Kit for HPOV Network Node Manager: APIs that interface with HP OpenView network. 3Com Integration Kit for IBM Tivoli NetView : APIs that interface with IBM Tivoli NetView. 3Com software application support To start your software service contract, you must register for 3Com software application support: 1. Go to 2. Select Software Service Registration. 3. Complete the required data. IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 7

8 Section 508 of the U.S. Rehabilitation Act IBM makes no representation about the Section 508 status of the third-party electronic and information technology product in this offering. Contact the vendor for specific, current information on the Section 508 status of this product. Product positioning 3Com IP telephony solutions on System i platforms enable you to implement the newest, standards-based technology while leveraging current or future infrastructure investment. Using SIP, they offer a rich set of productivity-enhancing applications with many of the traditional phone features of a PBX. Their centralized administration, configuration, and management capabilities can lower installation and operating costs, optimizing IT implementation activities. In addition, 3Com IP telephony solutions support business continuity with a distributed, replicated architecture, ensuring full-function telephony at any site even during a WAN failure. Key benefits Economically expand services to multiple sites: Using an industry-standard Linux operating system, 3Com IP telephony solutions offer a distributed multisite architecture that can meet the needs of organizations from a few hundred to over 50,000 users. They can be deployed on centralized System i platforms for campus sites or distributed on System i platforms located in the branches of a multisite organization. For additional cost savings, 3Com IP telephony solutions can run concurrently on the same platform with other 3Com applications such as IP messaging and IP conferencing. Ensure business continuity: Regardless of where users are located, their profiles are replicated to a secondary platform for maximum system resilience. In the event of a local failure, service continues automatically from the backup platform, which may be installed at the same site or at a separate location. Distributed architecture ensures that remote sites do not lose telephony services even if the WAN fails and the site becomes isolated. Integrate compatible, SIP-based applications SIP-based applications enable easy integration of messaging, conferencing, presence, mobility, and contact center services throughout an enterprise. For further interoperability assurance, 3Com conducts rigorous testing of selected devices and applications with third-party solutions as part of its Open Network Technology Partner Program. Centralize management to lower costs: 3Com IP telephony architecture allows all of the System i platforms running the 3Com IP telephony software to be managed centrally. User profiles and dial plans can be preconfigured centrally and distributed throughout an organization with ease. Be assured of a secure environment: To protect applications as part of an enterprise-wide security strategy, the software runs on a security-hardened version of the Linux operating system and is safeguarded by integrated firewalls. Select the offering that best meets your needs Telephony only platform: For those clients who want to isolate their telephony workloads within a single affordable box, IBM offers Telephony Express, a set of four packages (100, 250, 500, and 100 users) that includes 3Com software combined with a System i model or optionally a set of four packages (100, 250, 500, and 1000 users) that includes two System i models (primary and secondary). Telephony Express is the most aggressively priced solution from IBM, specifically designed to generate interest while demonstrating competitiveness in the telephony marketplace. There is nothing technically enabled or disabled to make the Telephony Express a dedicated system for telephony. It is positioned and sold to satisfy your need to isolate the telephony workload from traditional business applications. Multiworkload platform: If you have traditional business applications and are now investing in the benefits provided by IP telephony on System i platform, you can purchase a Standard or Enterprise Edition and complement it with the purchase of 3Com hardware and software. There IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 8

9 is no special packaging, but rather a robust set of features that can be selected to build an IP telephony solution to run right alongside traditional business applications on the same system but in separate partitions. Installed platform: If you have extra capacity on your existing System i5 server, you can purchase the 3Com hardware and software required to complete your solution. All you need is a System i platform with POWER5 technology running i5/os V5R3, or later. Business Partner information If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). BP Attachment for Announcement Letter Trademarks System i, NetEngine, System i5, POWER5, and i5/os are trademarks of International Business Machines Corporation in the United States or other countries or both. Lotus, Domino, Sametime, NetView, and Tivoli are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Microsoft and Windows are trademarks of Microsoft Corporation. Java is a trademark of Sun Microsystems, Inc. Linux is a trademark of Linus Torvalds in the United States, other countries or both. Other company, product, and service names may be trademarks or service marks of others. Offering Information Product information is available via the Offering Information Web site Publications No publications are shipped with these programs. Technical information Hardware requirements: System i model 520, 550, 570 or 595 Software requirements: i5/os V5R3 or V5R4 Planning information Packaging Media hardware 3Com IP Telephony, Messaging, and Conferencing on DVD 3Com IP EPICCenter on DVD These software applications are delivered on DVD for you to load onto the System i platform. IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 9

10 Security, auditability, and control 3Com Telephony Software does not use the security and auditability features of the i5/os operating system. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Software Services IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need. To learn more about IBM Software Services or to contact a Software Services sales specialist, visit Ordering information Charge metric Part number or Program name PID number Charge metric 3Com Telephony CM Per Server Suite for Per Client IBM System i Per Phone three year Per Seat Software Application Support Server: A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices. A proof of entitlement (PoE) must be obtained for each server regardless of the number of processors and partitions in the server on which the program runs or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server. 3Com Telephony Suite for IBM System i (5639-3CM) Charge features Initial Order CM Integration Kit Per Server 3Com Integration -- Domino Com Integration -- Sametime Com EPICCenter Server Lic Com EPICCenter on DVD CM EPICCenter Per Client 3Com EPIC Agent 5 IBVC Lic Com EPIC Agent 5 OBVC Lic Com EPIC Agent 5 Lic Com EPIC Agent 5 WebC Lic 0052 IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 10

11 5639-3CM Per Server Lic. 3Com EPIC Net 1 Site Lic Com EPIC Net 1 SupV Lic Com EPIC Net 1 Agent Lic Com EPIC IVR 4 Port Lic CM Telecommuting Per Seat Lic. 3Com TCM 10 Add-on Seat Lic Com TCM 25 Add-on Seat Lic CM Conference Lic Per Server Lic. 3Com Conferencing Server Lic Com One Seat Audio Conf Lic Com One Seat Multimedia Lic Com Tele, Msg, Conf on DVD 0046 No-charge features Supply features Feature number Supply Media Feature Com Telephony Suite Application Support 1-Year (5771-3CM) Charge features Initial Order CM Integration Kit Per Server 3Com Integration -- Domino Com Integration -- Sametime Com EPICCenter Server Lic CM EPICCenter Per Client 3Com EPIC Agent 5 IBVC Lic Com EPIC Agent 5 OBVC Lic Com EPIC Agent 5 Lic Com EPIC Agent 5 WebC Lic CM Per Server Lic. 3Com EPIC Net 1 Site Lic Com EPIC Net 1 SupV Lic Com EPIC Net 1 Agent Lic Com EPIC IVR 4 Port Lic 1068 IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 11

12 5771-3CM Telecommuting Per Seat Lic. 3Com TCM 10 Add-on Seat Lic Com TCM 25 Add-on Seat Lic CM Conference Lic Per Server Lic. 3Com Conferencing Server Lic Com One Seat Audio Conf Lic Com One Seat Multimedia Lic 1067 No-charge features Supply features Feature number Supply Media Feature Com Telephony Suite Application Support 3-Year (5773-3CM) Charge features Initial Order CM Server Licenses Per Server 3Com Telephony Server Lic Com Messaging Server Lic Com Call Rec. Server Lic Com Auth/Dir. Server Lic CM Messaging Seat Lic Per Seat Messaging Seat Lic Per Seat 0909 Messaging Seat Lic 250 Seats CM Text to Speech Per Phone Text to Speech English Port 0896 Text to Speech LA Spnsh Port CM Standard Phone Lic. Per Phone Standard Phone Per 1 phone 0919 Standard Phone Blk of Standard Phone Blk of Standard Phone Blk of IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 12

13 5773-3CM Basic Phone Lic. Per Phone Basic Phone Per 1 phone 0915 Basic Phone Blk of Basic Phone Blk of Basic Phone Blk of CM Third Party Lic Phone Lic Third Party Phone Lic per one 0901 Third Party Phone Lic Blk CM Analog FXS Gateway Per Server Analog FXS Med Gateway 1 Port CM Enterprise Mgmt Suite Per Server Enter Mgmt 1 to 250 devices 0911 Enter Mgmt 1 to 1000 devices 0912 Enter Mgmt 1 to 5000 devices 0913 Enter Mgmt unlimited devices CM Integration Kit Per Server 3Com Integration -- HPOV Netwrk Com Integration -- Tivoli Com Integration -- Domino Com Integration -- Sametime Com EPICCenter Server License CM EPICCenter Per Client 3Com EPIC Agent 5 IBVC Lic Com EPIC Agent 5 OBVC Lic Com EPIC Agent 5 Lic Com EPIC Agent 5 WebC Lic CM Per Server Lic. 3Com EPIC Net 1 Site Lic Com EPIC Net 1 SupV Lic Com EPIC Net 1 Agent Lic Com EPIC IVR 4 Port Lic CM Telecommuting Per Seat Lic. 3Com TCM 10 Add-on Seat Lic 0935 IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 13

14 3Com TCM 25 Add-on Seat Lic CM Conference Lic Per Server Lic. Conference Server Lic Max Com One Seat Audio Conf Lic Com One Seat Multimedia Lic 0928 No-charge features Supply features Feature number Supply Media Feature (3CM) 5809 Terms and conditions The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement and the IBM Agreement for Acquisition of Software Maintenance. Agreement: Supplier's license terms apply. Limited warranty: Not warranted by IBM. Warranty, if any, provided by supplier. Volume orders: Not applicable Educational allowance available: Yes, 15% to qualified educational institutions. Prices 3Com Telephony Suite for IBM System i (5639-3CM) Charge features Initial Order CM Integration Kit Per Server One-time charge (OTC) 3Com Integration -- Domino 0055 $ 500 3Com Integration -- Sametime Com EPICCenter Server Lic ,000 3Com EPICCenter on DVD CM EPICCenter Per Client OTC 3Com EPIC Agent 5 IBVC Lic 0050 $18,000 3Com EPIC Agent 5 OBVC Lic ,000 3Com EPIC Agent 5 Lic ,000 3Com EPIC Agent 5 WebC Lic , CM Per Server OTC 3Com EPIC Net 1 Site Lic 0048 $ 9,000 IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 14

15 3Com EPIC Net 1 SupV Lic ,000 3Com EPIC Net 1 Agent Lic Com EPIC IVR 4 Port Lic , CM Telecommuting Per Seat OTC 3Com TCM 10 Add-on Seat Lic 0057 $ 600 3Com TCM 25 Add-on Seat Lic , CM Conference Lic Per Server OTC 3Com Conferencing Server Lic 0059 $4,000 3Com One Seat Audio Conf Lic Com One Seat Multimedia Lic Com Tele, Msg, Conf on DVD Com Telephony Suite Application Support 1-Year (5771-3CM) Charge features Initial Order CM Integration Kit Per Server OTC 3Com Integration -- Domino 1060 $ 38 3Com Integration - Sametime Com EPICCenter Server Lic , CM EPICCenter Per Client OTC 3Com EPIC Agent 5 IBVC Lic 1062 $1,800 3Com EPIC Agent 5 OBVC Lic Com EPIC Agent 5 Lic Com EPIC Agent 5 WebC Lic CM Per Server OTC 3Com EPIC Net 1 Site Lic 1064 $1,200 3Com EPIC Net 1 SupV Lic ,200 3Com EPIC Net 1 Agent Lic Com EPIC IVR 4 Port Lic CM Telecommuting Per Seat OTC 3Com TCM 10 Add-on Seat Lic 1070 $113 3Com TCM 25 Add-on Seat Lic CM Conference Lic Per Server OTC 3Com Conferencing Server Lic 1072 $200 3Com One Seat Audio Conf Lic Com One Seat Multimedia Lic Com Telephony Suite Application Support 3-Year (5773-3CM) Charge features Initial Order CM Server Licenses Per Server OTC 3Com Telephony Server Lic 0908 $833 3Com Messaging Server Lic Com Call Rec. Server Lic IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 15

16 3Com Auth/Dir. Server Lic CM Messaging Seat Lic Per Seat OTC Messaging Seat Lic Per Seat 0909 $ 8 Messaging Seat Lic 250 Seats , CM Text to Speech Per Phone OTC Text to Speech English Port 0896 $208 Text to Speech LA Spnsh Port CM Standard Phone Lic. Per Phone OTC Standard Phone Per 1 phone 0919 $ 21 Standard Phone Blk of Standard Phone Blk of ,163 Standard Phone Blk of , CM Basic Phone Lic. Per Phone OTC Basic Phone Per 1 phone 0915 $ 14 Basic Phone Blk of Basic Phone Blk of ,775 Basic Phone Blk of , CM Third Party Lic Phone Lic OTC Third Party Phone Lic per one 0901 $ 14 Third Party Phone Lic Blk , CM Analog FXS Gateway Per Server OTC Analog FXS Med Gateway 1 Port 0907 $ CM Enterprise Mgmt Suite Per Server OTC Enter Mgmt 1 to 250 devices 0911 $ 5,106 Enter Mgmt 1 to 1000 devices ,506 Enter Mgmt 1 to 5000 devices ,628 Enter Mgmt unlimited devices , CM Integration Kit Per Server OTC 3Com Integration -- HPOV Netwrk 0903 $ 527 3Com Integration -- Tivoli Com Integration -- Domino Com Integration -- Sametime Com EPICCenter Server License , CM EPICCenter Per Client OTC 3Com EPIC Agent 5 IBVC Lic 0898 $4,995 3Com EPIC Agent 5 OBVC Lic ,455 3Com EPIC Agent 5 Lic ,250 3Com EPIC Agent 5 WebC Lic , CM Per Server OTC IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 16

17 3Com EPIC Net 1 Site Lic 0929 $3,330 3Com EPIC Net 1 SupV Lic ,300 3Com EPIC Net 1 Agent Lic Com EPIC IVR 4 Port Lic CM Telecommuting Per Seat OTC 3Com TCM 10 Add-on Seat Lic 0935 $314 3Com TCM 25 Add-on Seat Lic CM Conference Lic Per Server OTC Conference Server Lic Max $555 3Com One Seat Audio Conf Lic Com One Seat Multimedia Lic IBM Global Financing IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Order now To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU ( ). Phone: 800-IBM-CALL ( ) Fax: 800-2IBM-FAX ( ) Internet: callserv@ca.ibm.com Mail: IBM Americas Call Centers Dept. Teleweb Customer Support, 9th floor 105 Moatfield Drive North York, Ontario Canada M3B 3R1 Reference: AE001 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. Trademarks System i, i5/os, and System i5 are trademarks of International Business Machines Corporation in the United States or other countries or both. Domino, Sametime, Tivoli, and Passport Advantage are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others. IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 17

18 This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 18