The New Collaboration Experience

Transcription

1 The New Collaboration Experience Bola Adegbonmire Collaboration Sales lead Sub-Saharan Africa June Cisco and/or its affiliates. All rights reserved. Cisco public 1

2 Customer Collaboration Employee Collaboration The Enterprise Becomes Social But need to balance personal productivity with enterprise-class control

3 Across all Devices Any Time and Place Video Becomes Pervasive... But poor experiences can result from incompatible systems and poor media handling

4 Cloud Based Applications Thin Clients The Rise of Cloud Computing...` Challenging to provide rich media and consistent experience across hosting models

5 Business Requirements have Evolved New Capabilities needed for Efficiency and Competitiveness Mobile Secure access to information and people from any device, anywhere Social Expertise & Information location, Proactive customer interaction Visual High quality interaction from anywhere, realtime and offline Virtual Agility and scale on demand, Rich media with VDI economics,

6 Transitioning to a Post-PC World New choices at every layer of the Traditional Stack PC World Post-PC World Applications Client OS Server Architecture Devices

7 The Real World Today Wide Variety of Collaboration Needs Cloud On-Premises Mobile, Office, Home, Inter-Company Smartphones, Tablets, Laptops, Thin Clients Video, Voice, Web, Social, Business Apps Wide Variety of Collaboration Technologies

8 Need a Holistic, Architectural Approach Wide Variety of Collaboration Needs INTEGRATED COLLABORATION EXPERIENCE ANYWHERE ANY DEVICE ANY CONTENT Richest Experience in Any Location Video handled as Easily as Voice, Data Flexible Access from All Clients Secure Mobility Wide Variety of Collaboration Technologies

9 The New Collaborative Workspace Mobile, Social, Visual, Virtual

10 Delivering a Consistent Experience Anywhere, Any Content, on Any Device Devices Collaboration Applications Client Services Collaboration Services Medianet Services Network Services This core is accessed by any combination of enduser clients, devices and applications from Cisco or third parties

11 Cisco Strategic Direction Interoperable, Open Architecture Secure Mobility Pervasive Video Integrated Experience Flexible Consumption Models Enterprise Social Software

12 Cisco Collaboration Portfolio TELEPRESENCE CUSTOMER CARE CONFERENCING IP COMMUNICATIONS MESSAGING MOBILE APPLICATIONS ENTERPRISE SOCIAL SOFTWARE

13 New Collaboration Experiences With Cisco IP Communications CUSTOMER CARE Intelligent Contact Routing High Fidelity On- Premises Conferencing CONFERENCING MOBILE APPLICATIONS Office Communications on the Go IP COMMUNICATIONS Intercompany Supplier Collaboration MESSAGING Virtual Meetings Virtual Teams with Click to Call Streamlined Workflows TELEPRESENCE ENTERPRISE SOCIAL SOFTWARE

14 New Collaboration Experiences With Cisco TelePresence CUSTOMER CARE Expert On Demand Active Collaboration Room CONFERENCING Lobby Ambassador TELEPRESENCE One Button integration Classroom of The Future Virtual Meetings Financial Expert HD Recording Studio IP COMMUNICATIONS ENTERPRISE SOCIAL SOFTWARE

15 Cisco Collaboration Portfolio IP COMMUNICATIONS Reduce TCO, improve user experience and productivity, and increase business relevance with secure, resilient, and scalable voice services IP Telephony Communications Endpoints and Applications Hosted Unified Communications

16 Cisco Collaboration Portfolio Conferencing Leverage the best of premises-based and SaaS offerings to deliver the industry s most compelling and cost-effective conferencing experiences Video, Audio and Web Meetings Training, Support and Event Solutions

17 Cisco Collaboration Portfolio Customer Care Drive true customer intimacy by quickly and proactively connecting people with the information, expertise, and support they need Contact Center Routing and Queuing Voice Self-Service Social Media Customer Care

18 Cisco Collaboration Portfolio Enterprise Social Software Drive global productivity by dynamically connecting and empowering the most appropriate people, content, and expertise through virtual workgroups and communities Enterprise Collaboration Platform Social Video Sharing Prosumer Video Capture

19 Cisco Collaboration Portfolio Messaging Drive productivity and accelerate business processes by enabling employees to access and deliver messages via any medium, anywhere, on any device Voice and Unified Messaging Enterprise Instant Messaging and Presence

20 Cisco Collaboration Portfolio Mobile Applications Increase employee productivity and control mobile costs by making mobile devices extensions of the enterprise network Unified Mobile Applications Cisco WebEx Meeting Applications for Smartphones Business Tablet and Wireless IP Phones

21 Cisco Collaboration Portfolio Telepresence Re-define business processes and customer intimacy with travel-free, face to face collaboration anytime, anywhere, and with anyone Immersive, Multipurpose and Personal Endpoints Scalable, Interoperable Infrastructure Secure Intercompany Services Native Multiscreen Interoperability Media Services Infrastructure

22 Collaboration is Equal Parts Process, Culture and Technology Process Technology Culture Collaboration isn t just about technology. We re using collaboration to change the way we work - John Chambers, CEO of Cisco

23 Business Value of Collaboration Operational ROI Productivity ROI Strategic ROI Cost Avoidance Process Optimization Business Transformation

24 Closing Thoughts Use Collaboration as a Competitive Differentiator Develop a Collaboration Strategy using an Architectural approach Design your user experience for Mobile, Social, Visual and Virtual Collaboration is a Journey, not a Project 25

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