Avaya Equinox Client (Windows) Release Service Pack 2 (SP2)

Transcription

1 Avaya Equinox Client (Windows) Release Service Pack 2 (SP2) Release Notes Issue 1.0 September 15, Avaya Inc. All Rights Reserved.

2 Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's gents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. 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IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. "Hardware" means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User. License type(s) Named User License (NU). Customer may: (i) install and use the Software on a single Designated Processor or Server per authorized Named User (defined below); or (ii) install and use the Software on a Server so long as only authorized Named Users access and use the Software. "Named User," means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avaya's sole discretion, a "Named User" may be, without limitation, designated by name, corporate function Avaya Equinox (SP2) Release Notes (e.g., webmaster or helpdesk), an or voice mail account in the name of a person or corporate function, or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Product. Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickwrap" license accompanying or applicable to the Software ("Shrinkwrap License"). The text of the Shrinkwrap License will be available from Avaya upon End User s request (see Third-party Components" for more information). Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Third-party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: Trademarks Avaya, the Avaya logo, and COMPAS are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions. All other trademarks are the property of their respective owners. Downloading documents For the most current versions of documentation, see the Avaya Support Web site: Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Support Web site: Release Notes 2

3 Table of Contents Change History... 4 Introduction... 4 Installation... 6 Product compatibility... 6 Product Release Line-Up... 6 Deployment Considerations... 7 Control Sharing Capability (in Equinox Conferencing)... 7 Avaya Spaces Integration into Equinox... 7 Chrome Extension not installed by default... 7 What's New... 8 Release (SP2)... 8 Release (FP1)... 8 Release (SP1)... 8 Release Avaya Spaces Integration... 8 IP Office Integration... 8 Avaya Equinox Meeting Online Integration... 9 Discover Cloud Account... 9 Office 365 support for Exchange Web Services... 9 SIP over TLS with SRTP... 9 HTTP Proxy Support... 9 Join a meeting by using a short URL without the tenant information New features specific to the Windows platform:... 9 Fixes Release (SP2)... 11

4 Release (FP1) Release (SP1) Release Known issues and workarounds Documentation & Localization Avaya Support Site Avaya Documentation Portal Documentation errata Localization Contacting support Contact Support Checklist Contact Support Tasks Appendix A: Acronyms Change History Date Description 9/19/2018 September Service Pack update for the Avaya Equinox 3.4 Windows Client. 6/12/2018 June GA update for the Avaya Equinox 3.4 Windows Client. 7/13/2018 July Service Pack update for the Avaya Equinox 3.4 Windows Client. 7/31/2018 July Feature pack update for the Avaya Equinox 3.4 Windows Client. Introduction This document provides late-breaking information to supplement the Avaya Equinox Windows Client software and documentation. For updated documentation, product support notices, and service pack information, go to the Avaya Support site at Please refer to the latest Avaya Aura x Release Notes for information specific to the Avaya Aura feature and service packs. Release Notes 4

5 Release Notes 5

6 Installation Product compatibility For the latest and most accurate compatibility information go to: The following table lists the minimum and recommended release lineups of the Avaya products that the Equinox Clients require: Product Minimum Release * Recommended Release * Avaya Aura System Manager (SMGR) Avaya Aura Session Manager (SM) Avaya Aura Communication Manager (CM) SP1 Avaya Aura Presence Services (PS) Avaya Aura Conferencing SP9 Avaya Breeze Avaya Session Border Controller for Enterprise Avaya one-x Client Enablement Services Avaya Equinox Conferencing SP1 Avaya Media Server Avaya Multimedia Messaging Avaya Aura Device Services SP1 Avaya Aura Web Gateway * Or later service pack. Product Release Line-Up The following table lists the release build numbers of the Avaya Equinox clients and required infrastructure servers. Client/Server Release Build Number Date Available Avaya Equinox for Windows Sep 2018 Avaya Equinox for MacOS Jul 2018 Avaya Equinox for Android Sep 2018 Avaya Equinox for ios Aug 2018 Avaya Multimedia Messaging Jun 2018 Avaya Aura Device Services Jul 2018 Avaya Aura Web Gateway Jul 2018 Release Notes 6

7 Deployment Considerations Control Sharing Capability (in Equinox Conferencing) This feature is only supported with Equinox Conference 9.1 SP3 (or later release). Avaya Spaces Integration into Equinox As part of the 3.4 release, integration is being provided into Avaya Spaces for direct messaging and team collaboration. Any Equinox user can take advantage of free messaging and collaboration services in Avaya Spaces. Within the Equinox Meetings panel on the Top of Mind home-screen, users can access a button to sign up for a Spaces account and to sign in to this account. For more information please see the Spaces User Manual at If you do not want the Spaces sign in/sign up button to be visible to end users, you can disable it with the following autoconfiguration setting: SET ENABLE_AVAYA_CLOUD_ACCOUNTS 0 If you have already used the auto-configuration parameter to hide the Equinox Meetings panel in top-of-mind, the Spaces Sign-in/Sign-up option will not be shown as part of this panel. Chrome Extension not installed by default To comply with Google requirements, the Avaya Equinox for Windows installer will no longer install the Chrome browser extensions for click-to-call. Please refer to PSN005188u, which is provided for administrators to enable the chrome extension. Release Notes 7

8 What's New The following table lists the enhancements and deprecated functionality in Avaya Equinox Client 3.4.x and is cumulative since the last minor release showing the most recent release first and oldest release last. Release (SP2) Addressing a critical customer reported issue. Release (FP1) Support for starting an instant messaging conversation by using the messaging address. Support for Forward Error Correction (FEC) to handle cases of errors and lost packets in a media stream, an additional stream is sent that includes redundant data. This additional stream can restore lost packets and correct errors in the original media stream and is referred to as an FEC stream. Support for controlling the sharing capability in Avaya Equinox Conferencing. The feature allows the tenant administrator to configure the content sharing capabilities in the user policy in the Equinox Management. Support for the Hunt Group Busy feature Support for Team Button feature Support for the enhanced IM Provider feature Release (SP1) Addressing critical customer reported issues. Release 3.4 Avaya Spaces Integration Enable Avaya Spaces integration for Aura users including: Initialization Flows, Identity and Authorization, User Management, Sign-in/Sign-up, Native Direct Messaging, Spaces Dashboard Launch and Top-of-Mind Integration (click to join Spaces Meeting). IP Office Integration The Avaya Equinox client for IP Office provides access to Unified Communication (UC) and Over The Top (OTT) services such as Avaya Equinox Meetings Online. With the Avaya Equinox client, you can use the following: Make point-to-point audio and video calls Listen to your voice mail messages Join and host conference calls with Avaya Equinox Meetings Online. Use point-to-point and conference call control functionality. You can also add participants to a conference. Release Notes 8

9 Answer calls and send all calls to voice mail. View your call history that is stored locally on the device. Access your IP Office contacts by using the IP Office directory and local contacts. Send instant messages. Capture photo, audio, and video files, and send generic file attachments in an IM conversation. Manage your presence status and presence status message by using the Presence feature. Log in to your extension and answer, join, and transfer calls across multiple devices if Simultaneous mode is configured. Simultaneous mode can be used with supported SIP deskphones and an H.323 deskphone. For more information about the features of Avaya Equinox client for IP Office, see Using Avaya Equinox for IP Office. Avaya Equinox Meeting Online Integration Discovers and add the Avaya Equinox Meetings Online service onto the Avaya Equinox client. Discover Cloud Account Auto-discovery of the Avaya Cloud account using automatic configuration. Office 365 support for Exchange Web Services Use Exchange Web Services (EWS) to access your Exchange-based calendar on the Top of Mind and Meetings screens. Avaya Equinox supports Microsoft Exchange Server 2010 SP1 and later versions including Exchange 2016 and Office 365. SIP over TLS with SRTP Decouple SIPS URI from SRTP (Federal Government requirements for all platforms). HTTP Proxy Support If HTTP proxy support is enabled, the Avaya Equinox client prompts you for your proxy credentials only if you did not configure the proxy credentials in the OS. Join a meeting by using a short URL without the tenant information. In the previous releases, you needed the tenant information in the URL to join a meeting. For example, In this release, you can use a short URL without the tenant information to join a meeting. For example, New features specific to the Windows platform: Support for Equinox Attendant redirect to voice mail. Release Notes 9

10 Changes to the automatic configuration process on upgrade. During an upgrade, the Avaya Equinox client retrieves the latest configuration from the settings file. Click-to-call for Avaya Multimedia Messaging conversations with the LDAP directory. Quick search contact resolution through an LDAP provider. Consolidated Avaya Equinox 9 Add-in for Microsoft Outlook as the add-in now also includes support for Spaces. Release Notes 10

11 Fixes The following table lists the issues fixed in this release and is cumulative since the last major (or minor) release showing the most recent release first and oldest release last. Release (SP2) ID Summary Found in Fixed in Release Release ACW Avaya Equinox for windows client shows intermittent update request Release (FP1) ID Summary Found in Release Fixed in Release ACW Intermittently, unable to join meeting automatically as a Guest after downloading and installing build from Portal Workaround: Reset application. ACW Upgrading by Sparkle doesn't work for both Basic and Digest Authentication. ACW Client intermittently crashed when user searches contact to add in multiparty messing (more reproducible if there are typing mistakes and corrections while entering contact name for searching). ACW Start my meeting not working for Windows Client ACW Bad video on Equinox Client ACW Avaya Equinox is not getting a ringback on auto-answer phone calls ACW Unable to start Avaya Equinox Meeting via Webmail on IE on Windows 10. Workaround: Change the following registry values: [HKEY_CLASSES_ROOT\PROTOCOLS\Handler\avaya] "CLSID"="{3050f3DA-98B5-11CF-BB82-00AA00BDCE0B}" ACW ACW [HKEY_CLASSES_ROOT\WOW6432Node\PROTOCOLS\Handler\avaya] "CLSID"="{3050f3DA-98B5-11CF-BB82-00AA00BDCE0B}" Update for MacOS client is available for Windows client when there is no Windows updates on AADS. Integrated Windows Authentication not working if UNIFIEDPORTALENABLED is enabled Release Notes 11

12 Release (SP1) ID Summary Found in Release Fixed in Release ACW Intermittently, EWS meeting list is not updated after resuming PC from sleep ACW ACW Workaround: Sign out and then sign back into client. Equinox for Windows fails to connect to Unified Portal on fresh installation in meet-me mode Intermittently, Avaya Spaces is not re-connected after resuming PC from sleep Workaround: Manually sign back into Avaya Spaces. ACW When Avaya equinox client is downloaded from AADS a message to download it shows again and again ACW Avaya Equinox Outlook Plugin doesn't work ACW Acknowledged missed calls are shown after logout/login ACW Equinox Client Browser Add-in is enable after few seconds it was manually disabled ACW Call Log history is not correct on login after Windows shutdown ACW Avaya Equinox Outlook Plugin fails to load manifest when server enforces TLS 1.2 ACW Equinox Client language changes every time after reboot ACW When user ends the conference call, the Equinox for Windows client is left open. ACW Avaya Equinox for Window affects fast search in Outlook 2010/ ACW Avaya Equinox for Windows with NOQOS=0 parameter for silent install fails on Windows 7 Release 3.4 ID Summary Found in Release Fixed in Release ACW Equinox crashed without any notification (related to Plantronics headset) ACW Plantronics headset function does not work for conference call when user starts a conference and plug-in the headset Note: The issue is not reproducible if Plantronics Hub is not running when user plugs in the headset ACW Camera is unblocked unexpectedly when the user holds and then resumes an MSS Equinox conference call ACW Calendar entries are not syncing to the Windows client ACW Meeting details take too long to sync from Microsoft Outlook Release Notes 12

13 ACW Windows 10 update caused client to crash ACW Client fails to use corporate URL to join meeting from meeting invitation ACW There is no option to change the video layout for invited participants to an MSS conference ACW The presence status busy which is translated to besetzt and means more occupied it should be beschäftigt ACW Client crashes one to two times a day ACW Unable to install Equinox silently on Windows 10 machine ACW DIALPLANEXTENSIONLENGTHLIST does not take precedence over PHNDPLENGTH parameter during auto-configuration/ ACW When searching contacts, no results returned and client timed out ACW Enterprise directory authorization fails with umlaut in password ACW Catel crash when joining conference ACW Contact matching does not work for incoming call toaster pop up ACW User cannot enter PIN for XT endpoint again after user cancels the Enter PIN dialogue ACW Robotic audio while using JabraSpeak ACW Error message is still displayed after user corrects Equinox password ACW Duplicated incoming call alert for single call ACW External headset not preferred (or default) after unplugging and replugging in while on a call ACW Auto-configuration doesn't work for Equinox Conferencing with Team Engagement system ACW Chat shows new unread message, but there is none ACW Client parsing date in meeting invite if separator is dot or dash Release Notes 13

14 Known issues and workarounds Avaya Equinox (SP2) Release Notes The following table lists the known issues and workarounds in this release and is cumulative since the last major (or minor) release showing the most recent release first and oldest release last. ID Summary Found in Release ACW Equinox doesn t auto discover updates from AADS after network recovery ACW ACW ACW Workaround: Restart client. A moderator joining in a foreign meeting will not be able to share. Workaround: Join as participant first and then promote yourself to moderator. Participant experiences one way speech path after moderator extends call during Equinox conference. Workaround: Moderator should hold and then resume the call. Client is unable to merge a PSTN and internal call to create an Equinox conference (with CONFERENCE_FACTORY_URI set) Workaround: None ACW Client displays black video when joining the conference with HTTP Tunneling. 3.4 ACW Client fails to join IP Office meeting via Equinox Outlook add-in. 3.4 Workaround: Join IP Office meeting via dialpad. ACW Not able to mute and unmute or hold and resume and AAC Conference using 3.4 Plantronics Hub and Plantronics Blackwire C410 or C520 Headsets. ACW Black video for one minute while behind SBC and the far end client escalates an audio 3.4 call to video. ACW Plugging in a Plantronics USB headset automatically dials into a conference. 3.4 ACW Intermittently, a contact search is unsuccessful using Avaya Aura Device Service when 3.4 authentication proxy is enabled. Workaround: Sign out and then sign back in again. ACW Equinox unable to fetch Zang cloud Meeting details under Avaya Equinox outlook 3.4 addin with Outlook ACW Join meeting option does not appear in Outlook (Microsoft Office 365). 3.4 ACW Video is disabled within an Equinox Conference after performing an enhanced MDA 3.4 bridge call from an Android client. ACW Workaround: De-escalate and then re-escalate video. Intermittently, Avaya Spaces is not re-connected after resuming PC from sleep. Workaround: Manually sign back into Avaya Spaces. 3.4 Release Notes 14

15 ID Summary Found in Release ACW Upgrade from AADS WebDeployment doesn't have "VDIENV=1" in Citrix Mode. 3.4 Workaround: None. ACW ACW ACW ACW ACW ACW ACW ACW ACW ACW ACW Equinox client mutes active Skype call unexpectedly when Plantronics headset is explicitly associated with Skype app When an invitation to join a conference is received during logout, multiple missed call logs are retrieved and cannot be deleted. Workaround: None. Plantronics headset integration headset device controls do not control the client with some devices during an Equinox or Aura conference call. Workaround: None. Sending stream still encodes 720p even when the Windows CPU profile is Intel SSE4.2 and number of core is two. Workaround: None Client failed to join meeting with a DID number such as meetings generated by Skype meeting add-in. The sharing button is disabled when a user joins a conference via HTTP Tunneling with BFCP enabled. Workaround: None. Client fails to connect to AADS for the Software Update Check. Workaround: Import the SMGR CA certificate. The audio and video settings window disappears after a few seconds after launching from the portal when Equinox Windows client isn't logged in at the time. Workaround: Open the audio/video setting panel from the Equinox Windows client. Sharing session drops from XT endpoint when moderator in companion mode starts lecture mode during an active Mobile Link session. Workaround: Stop and start the web collaboration sharing. Plantronics headset does not work in Scopia conference when user installed Hub _Windows 7. Workaround: Upgrade to Plantronics Hub version Intermittently Screen Link search of all the available XT endpoints does not display the PIN on the XT endpoint screen. Workaround: Enter empty or invalid PIN to generate one failed attempt and the PIN appears for second attempt Release Notes 15

16 ID Summary Found in Release ACW Unable to hold and then resume a call via the headset while an incoming call is answered on one MDA device while bridged in from another device. 3.1 ACW ACW ACW-9443 ACW-6941 ACW-3291 ACW-9372 ACW-9103 Workaround: None. Some Bluetooth headsets turn off the Microphone when selecting the Stereo Playback speaker resulting in no audio path in Equinox clients. Workaround: None. Equinox client not showing Microsoft Edge sharing content while using application sharing. Workaround: User can select full screen sharing or portion of screen Unable to get video on Scopia conference after bridge into the call from another MDA endpoint which joined the call as audio. Workaround: Re-join the conference as video or join from Equinox first. H323 Dual Registration client cannot unpark a parked call. Workaround: None Avaya Aura Conference roster and video is missing if the user invokes call hold before conference is not started. Workaround: User must end call and rejoin Avaya Aura Conference. User cannot unmute self successfully after performing a hold-retrieve of an UCCP call. Workaround: None. Removing contact from details window opened from favorite tab does not navigate away from contact details after contact gets deleted Release Notes 16

17 Documentation & Localization Avaya Support Site Avaya Equinox (SP2) Release Notes For Avaya Equinox Client 3.4, the following documents have been updated on the support site: Guide Using Avaya Equinox for Android, ios, Mac, and Windows Planning for and Administering Avaya Equinox for Android, ios, Mac, and Windows Avaya Equinox Overview and Specification for Android, ios, Mac, and Windows Link End user documentation for Avaya Equinox 3.4 SP2 clients is available into the following G14 languages: English French Italian German Russian Simplified Chinese Japanese Korean Latin American Spanish Brazilian-Portuguese Avaya Documentation Portal Customer documentation for Avaya Equinox 3.4 FP1 is now also available on the Avaya Documentation Portal at Using the Avaya Documentation Portal, you can: Search for specific content or for an entire document. You can perform a search by: o Typing key words in the Search field. o Using the search filters to select products, releases, or document types. o Selecting the appropriate product or solution and then selecting the appropriate item from the list. Save the content in a PDF. You can save the current section only, the section and its subsections, or the entire document. Share a section on social media platforms, such as Facebook, LinkedIn, Twitter, and GooglePlus. Send feedback on a section. Note: Some functionality is only available when you log on to the portal. The available functionality depends on the role with which you are logged in. Release Notes 17

18 Documentation errata The New in this release topic in the Using Avaya Equinox for Android, ios, Mac, and Windows document includes the following feature: Support for controlling the sharing capability in Avaya Equinox Conferencing. This feature is supported on both desktop clients. The Using Guide only mentions support on Windows. Localization For the Avaya Equinox 3.4 SP2 clients, the following languages are supported: English German French Spanish Italian Japanese Korean Portuguese Russian Simplified Chinese Traditional Chinese Czech Danish Hungarian Norwegian Dutch Polish Swedish Release Notes 18

19 Contacting support Contact Support Checklist If you are having trouble with an Avaya Equinox Client, you should: 1. Set log level to debug. 2. Retry the action. Carefully follow the instructions in written or online documentation. 3. Check the documentation that came with your hardware for maintenance or hardware-related problems. 4. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available. If you continue to have a problem, contact Avaya Technical Support: 1. Log in to the Avaya Technical Support Web site 2. Contact Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support Web site. Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Contacts listings on the Avaya Web site. Contact Support Tasks You may be asked to one or more files to Technical Support for analysis of your application and its environment. Release Notes 19

20 Appendix A: Acronyms Acronym 3PCC AAC AADS AAWG AEMO AMM ASBCE BLA CM FP MDA MSS OTT POM PS SM SMGR SP SRTP TOM TLS UC Definition Third Party Call Control Avaya Aura Conferencing Avaya Aura Device Services Avaya Aura Web Gateway Avaya Equinox Meetings Online Avaya Multimedia Messaging Avaya Session Border Controller for Enterprise Bridged Line Appearance Avaya Aura Communication Manager Feature Pack Multiple Device Access Multi-Stream Switching Over The Top Presentation Only Mode Avaya Aura Presence Services Avaya Aura Session Manager Avaya Aura System Manager Service Pack Secure Real-Time Transport Protocol Top of Mind Transport Layer Security Unified Communication Release Notes 20