CA Cloud Service Delivery Platform

Transcription

1 CA Cloud Service Delivery Platform Shut Down and Restart Appliances Release 1.1

2 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation ) is for your informational purposes only and is subject to change or withdrawal by CA at any time. This Documentation is proprietary information of CA and may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without the prior written consent of CA. If you are a licensed user of the software product(s) addressed in the Documentation, you may print or otherwise make available a reasonable number of copies of the Documentation for internal use by you and your employees in connection with that software, provided that all CA copyright notices and legends are affixed to each reproduced copy. The right to print or otherwise make available copies of the Documentation is limited to the period during which the applicable license for such software remains in full force and effect. Should the license terminate for any reason, it is your responsibility to certify in writing to CA that all copies and partial copies of the Documentation have been returned to CA or destroyed. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS DOCUMENTATION AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. IN NO EVENT WILL CA BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THIS DOCUMENTATION, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST INVESTMENT, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF CA IS EXPRESSLY ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. The use of any software product referenced in the Documentation is governed by the applicable license agreement and such license agreement is not modified in any way by the terms of this notice. The manufacturer of this Documentation is CA. Provided with Restricted Rights. Use, duplication or disclosure by the United States Government is subject to the restrictions set forth in FAR Sections , , and (c)(1) - (2) and DFARS Section (b)(3), as applicable, or their successors. Copyright 2014 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

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4 CA Technologies Product References This documentation set references the following products that constitute the CA Cloud Service Delivery Platform. Foundation Products: CA Service Catalog CA Business Intelligence CA Embedded Entitlements Manager (CA EEM) CA Process Automation CA SiteMinder CA Service Desk Manager (CA SDM) Monitoring Service Products: CA Service Operations Insight CA Spectrum CA Nimsoft Monitor

5 Contents Chapter 1: Shut Down and Restart Appliances 7 Shut Down Appliances... 7 Start Appliances... 8 Verify Startup of Appliances... 9 Verify Microsoft SQL Startup... 9 Verify CA EEM Startup Verify CA Process Automation Startup Verify CA Service Catalog Startup Verify CA Service Desk Manager Startup Verify CA Spectrum Startup Verify CA Spectrum Oneclick Startup Verify CA Nimsoft Infrastructure Manager Startup Verify CA Nimsoft Unified Management Portal Startup Contents 5

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7 Chapter 1: Shut Down and Restart Appliances If you shut down all appliances in CA CSDP and MaaS for example, for maintenance, and restart them later, shut down in a sequence. Note: We recommend that you log in to the virtual machine and shut it down instead of using the power off option from vcenter. Shut Down Appliances Shut down the appliances in the following sequence: 1. CA Service Operations Insight 2. CA Nimsoft: a. Unified Management Portal (UMP) b. Nimsoft Management Server (NMS) c. Remote Poller 3. CA Spectrum a. OneClick b. Spectrum main location server (MLS) c. Spectrum location server Note: Ensure that you stop the CA Spectrum application using the Spectrum Control Panel before shutting down the virtual machine. 4. CA Service Desk Manager2, CA Service Desk Manager1 5. CA Service Catalog2, CA Service Catalog1 6. CA Process Automation2, CA Process Automation1 7. CA EEM2, CA EEM1, SSO Note: Ensure that you shut down the proxy server before shutting down the virtual machine. To stop the proxy server, change the directory to /opt/ca/secure-proxy/proxy-engine. Then run the command:./ sps-ctl stop to stop proxy serversql2, SQL1, AD. Chapter 1: Shut Down and Restart Appliances 7

8 Start Appliances Start Appliances We recommend that you start an application, and verify that you can successfully log in to the components. Before you proceed to start the next appliance, make sure that you verify the successful startup of the previous appliance. When you verify, be sure to: Access the URLs of the components from a system other than the host. Power on machines in the reverse order you deployed them and listed in this section. Power on and verify the vapp for each component before advancing to the next. Start or power on the appliances in the following sequence: 1. SQL2, SQL1, AD 2. CA EEM2, CA EEM1, SSO 3. CA Process Automation2, CA Process Automation1 4. CA Service Catalog2, CA Service Catalog1 5. CA Service Desk Manager2, CA Service Desk Manager1 6. CA Spectrum a. OneClick b. Spectrum main location server (MLS) c. Spectrum location server 7. CA Nimsoft: a. Unified Management Portal (UMP) b. Nimsoft Management Server (NMS) c. Remote Poller 8. CA Service Operations Insight. 8 Shut Down and Restart Appliances

9 Verify Startup of Appliances Verify Startup of Appliances After you start the appliances, verify that you can successfully log in to the components. When you verify, be sure to: Note: To enter the specific values that are required during the verification process, use the Server Access Credentials for CA CSDP worksheet from the Implementation Checklist. Verify Microsoft SQL Startup (see page 9) Verify CA EEM Startup (see page 10) Verify CA Process Automation Startup (see page 10) Verify CA Service Catalog Startup (see page 10) Verify CA Service Desk Manager Startup (see page 11) Verify CA Spectrum Startup (see page 12) Verify CA Spectrum Oneclick Startup (see page 12) Verify CA Nimsoft Infrastructure Manager Startup (see page 12) Verify CA Nimsoft Unified Management Portal Startup (see page 12) Verify Microsoft SQL Startup After you deploy Microsoft SQL Server, start the virtual application to verify that the SQL cluster is running. The SQL server is deployed in a cluster on OSS-SQL1 and OSS-SQL2. 1. Log in to the server (OSS-SQL1) with oss\administrator credentials. 2. Navigate to the Failover Cluster Manager page from Start, Administrative Tools, Failover Cluster Manager. 3. Verify that the status of the following clusters is set to Online, which indicates that the SQL Cluster is running. OSS-SQLCLUSTER IP Address You have verified that the Microsoft SQL Server is deployed successfully. Chapter 1: Shut Down and Restart Appliances 9

10 Verify Startup of Appliances Verify CA EEM Startup To verify the deployment, log in to the virtual machine where the CA EEM is deployed. 1. Log in to the virtual machine OSS-EEM1 with administrator credentials. 2. Click Start, All Programs, CA Embedded Entitlements Manager, and then click Admin UI. The CA EEM Log In page opens. 3. Verify that the Application is set to <Global>. 4. Log in to the application with administrator credentials. If you can log in and access CA EEM, the deployment was successful. Verify CA Process Automation Startup To verify the deployment, log in to the virtual machine where the CA Process Automation is deployed. 1. Log in to the virtual machine OSS-PAM1 with the following URL with administrator credentials: with oss\ 2. Click Start, All Programs, CA, CA Process Automation 4.1 SP01, and then click Start CA Process Automation. 3. The CA Process Automation Login page opens.log in to the application with administrator credentials. If you can log in and access CA Process Automation, the deployment was successful. Verify CA Service Catalog Startup To verify the deployment, log in to the virtual machine where the CA Service Catalog is deployed. 10 Shut Down and Restart Appliances

11 Verify Startup of Appliances 1. Log in to the virtual machine OSS-SC1 with administrator credentials. 2. Click Start, All Programs, CA, Service Catalog, and click the Service Catalog Web Client. The CA CSDP Login page opens. 3. Log in to the application with administrator credentials. 4. Log in to CA Service Catalog through the SiteMinder secure proxy URL: using the same credentials. Note: Ensure that the Service Catalog is the same once you log in through SiteMinder Secure Proxy. If you can log in and access CA CSDP, the deployment was successful. Verify CA Service Desk Manager Startup To verify the deployment, log in to the virtual machine where CA Service Desk Manager is deployed. 1. Log in to the virtual machine OSS-SDM1 with administrator credentials. 2. Click Start, All Programs, CA, and then click CA SDM. The CA SDM Login page opens. 3. Log in to the application with administrator credentials. 4. Log in to CA SDM through the SiteMinder secure proxy URL: using the same credentials. Note: Ensure that the Service Desk is the same once you log in through SiteMinder Secure Proxy. If you can log in and access CA SDM, the deployment was successful. Verify CA Spectrum Startup To verify the deployment, log in to the virtual machine where the SpectroSERVER is deployed. 1. Log in to the virtual machine with administrator credentials. Application: MaaS-Spectrum Chapter 1: Shut Down and Restart Appliances 11

12 Verify Startup of Appliances 2. Click Start, All Programs, CA, and then start SPECTRUM Control Panel-MaaS-Spectrum. The CA SpectrumLogin page opens. 3. Log in to the application with administrator credentials. 4. Ensure that the SpectroSERVER status is RUNNING. You have verified that SpectroSERVER is deployed. Verify CA Spectrum Oneclick Startup To verify the deployment, log in to the virtual machine where the CA Spectrum OneClick is deployed. 1. Log in to the virtual machine with administrator credentials. Application: MaaS-OneClick. 2. Click Start, All Programs, CA, and then start CA Spectrum OneClick Console. The CA Spectrum OneClick Login page opens. 3. Log in to the system with administrator credentials. The CA Spectrum OneClick Home page opens. You have verified that the CA Spectrum OneClick server is deployed. Verify CA Nimsoft Infrastructure Manager Startup To verify the deployment, log in to the virtual machine where the CA Nimsoft Infrastructure Manager is deployed. 1. Log in to Nimsoft Infrastructure Manager host with administrator credentials. 2. Click Start, All Programs, Nimsoft Monitoring, Infrastructure Manager. The Nimsoft Infrastructure Manager window opens. You have verified that Nimsoft Infrastructure Manager is deployed. Verify CA Nimsoft Unified Management Portal Startup To verify the deployment, log in to the virtual machine where the CA Nimsoft Unified Management Portal (UMP) is deployed. 12 Shut Down and Restart Appliances

13 Verify Startup of Appliances 1. Open a browser and type the URL: ump hostname}:{nimsoftumpport}/web/administrator/admin-console Example: 2. Enter the administrator credentials in the login page. The Admin Console Home page opens. You have verified that Nimsoft UMP is deployed. Chapter 1: Shut Down and Restart Appliances 13