Please follow the steps that are listed here to get started with your Berkshire 10K ippbx telephone system.

Transcription

1 Please follow the steps that are listed here to get started with your Berkshire 10K ippbx telephone system. Step 1 Power-up and log into your PC. Unplug any existing ethernet cable from your PC. Step 2 Access the IP network settings control panel for your PC. The way to access this control panel may differ by operating system type and version so refer to the documentation for your PC if necessary. 1 of 42

2 Step 3 Make a record of the current PC network configuration so that they can be returned to later. Configure your PC to have the following network settings: IP address = Subnet mask = and click ok to save the network settings. 2 of 42

3 Step 4 Connect the supplied ethernet crossover adaptor to the PC ethernet port. Step 5 Connect the supplied ethernet cable between Berkshire 10K ippbx and the crossover adaptor in the PC. 3 of 42

4 Step 6 Connect power to Berkshire 10K ippbx and wait for 5 minutes for it to finish booting. Step 7 Launch a browser on the PC (such as Firefox or Microsoft IE7 - IE6 is not supported).and in the address bar enter to access the management pages of the Berkshire 10K ippbx. 4 of 42

5 Step 8 Click on "Network Menus " and enter the network manager's username and password (the defaults are network/netpassword). This will display the network menu items. 5 of 42

6 Step 9 Select Configure Network from the network menu items to display the settings. Step 10 Select the appropriate DHCP setting. If there is DHCP available on the network then select "Available but not used". This will ensure that the IP address of the ippbx is fixed while still permitting the auto provisioning of telephones with dynamic IP addresses. 6 of 42

7 Step 11 Enter suitable network settings for your network and make a record of the new IP address so that you may access it later. Please note that the address information in the screenshot below is for example only. You will need to contact the person responsible for your network for your settings. Click on the Submit Button. The network settings will be changed and you will lose connection from the PC. 7 of 42

8 Step 12 Unplug the ethernet cable from the crossover adaptor and remove the crossover adaptor from the PC. The crossover adaptor is not required by the Berkshire 10K ippbx during normal operation but it should be retained in case you wish to setup the unit from defaults again. Step 13 In the IP Network control panel of the PC, restore the settings to those used previously with your network. 8 of 42

9 Step 14 Replace any previously connected ethernet cable to the PC. Step 15 Keeping one end of the supplied ethernet cable connected to the Berkshire 10K ippbx, connect the other end to the network. The Berkshire 10K ippbx is now connected and operating on your network. The unit can be accessed from a web browser on a PC using the newly configured IP address. 9 of 42

10 Setup Passwords (Critical Security) Step A1 In the address bar of the web browser on the PC, type-in the IP address of the Berkshire 10K ippbx to access its management pages. Step A2 Click on "Change Passwords" and change all the passwords that are still set to the default values. (Only the first eight characters of the passwords are checked so ensure that these characters differ from the default passwords). The default username/password settings are as follows: extension/extpassword network/netpassword advanced/advpassword Some of these passwords are restricted to the supplier, installer or maintainer of the equipment. The usernames cannot be changed. 10 of 42

11 Step A3 If you are logged in to the extension menus, network menus or advanced menus then it is necessary to log out for the new passwords to fully take effect. Click on Logout extension user, Logout network user or Logout advanced user as necessary. Setup Trunks Step B1 Decide what types of trunks you require. Trunks may be conventional analogue lines or voice over IP trunks or both. In this quick setup guide it is assumed that analogue lines are being used as the trunk connections. Step B2 Have between 1 and 4 analogue lines installed to the location of the Berkshire 10K ippbx. These analogue lines should be specified to provide k-break disconnection indication. It is recommended that they also support Caller ID. The analogue lines should all share the same public telephone number. Step B3 Connect a conventional analogue telephone such as a Berkshire 200 to the telephone socket on the Berkshire 10K ippbx that is closest to the power input. This socket provides a life-line connection in case of a power cut. Life-Line Phone Connection Primary Analogue Line Connection Other Analogue Line Connections 11 of 42

12 Step B4 Using the supplied telephone cables connect the required number analogue lines to the Berkshire 10K ippbx. Ensure that the telephone socket on the Berkshire 10K ippbx that is closest to the life-line connection is always used irrespective of how many analogue lines are being connected. Step B5 The trunk setup is complete. Outgoing calls will be routed over the analogue lines if the number is prefixed with the digit 9. Incoming calls will be answered with an announcement requesting that the caller enter the extension number of the person they wish to speak to. Setup Telephone Users Step C1 In the address bar of the web browser on the PC, type-in the IP address of the Berkshire 10K ippbx to access its management pages. 12 of 42

13 Step C2 Click on "Extension Menus " and enter the extension manager's username and password (the defaults are extension/extpassword) This will display the extension menu items. Step C3 Click on "Add Extensions" in the extensions menu to add telephone users 13 of 42

14 Step C4 Add the necessary users and their extension numbers. The extension numbers permit the uses to dial each other. Any number format can be used for the extension numbers and they can be of any length. The passwords are used for security between the Berkshire 10K ippbx and the connected telephones and also act as the initial voic password for the user Click the Submit button to save the details. Add further telephone users as necessary. 14 of 42

15 Step C5 Once all the telephone users have been added, click cancel when prompted to add another extension or click on "View Extensions". This will display the list of current extensions so that you may confirm that the entries are correct Setup Telephones Please follow the steps that are listed here for each Berkshire 5000 telephone that you wish to add to the telephone system. Step D1 POE - If the telephone is supplied with a Power over Ethernet (POE) module then fit the module to the base of the telephone. Connect the POE flying lead marked TO PHONE LAN to the port marked LAN on the telephone. Leave the other POE flying lead disconnected at this stage. Mains - If the telephone is supplied with a mains power adaptor then plug the mains adaptor into a mains socket. Leave the flying lead disconnected at this stage. 15 of 42

16 Step D2 Connect the supplied Ethernet cable between the network and the Berkshire 5000 telephone (or the POE module if fitted). Step D3 Connect the power lead (from the mains adaptor or POE module) to the Berkshire 5000 telephone and wait for it to finish booting 16 of 42

17 Step D4 The phone will enter "Easy Setup" Mode. If the phone has been used before then it may not enter this mode automatically. Instead press the "MENU" button, select "Settings", enter the telephone password (the default is 1111) and select "Easy Setup". Follow the instructions on the LCD of the telephone Step D5 When prompted to enter the network details, select to use DHCP if your Ethernet network supports it. Otherwise provide an IP address that is within the range used on the network Step D6 When prompted whether to use a configuration server, ensure that you select "Yes" 17 of 42

18 Step D7 When prompted to enter the address of the configuration server, ensure that this is set to the primary IP address of the Berkshire 10K ippbx. (Do not use the VLAN IP address of the Berkshire 10K ippbx even if VLAN is enabled.) Step D8 After completing the "Easy Setup" process the phone will reboot. (Alternatively you may force the telephone to reboot by removing and restoring the power connector.) Wait for the Berkshire 5000 to finish rebooting. The telephone will display the hardware id of the telephone and indicated that it is unassigned on the LCD 18 of 42

19 Step D9 Lift the handset and you will automatically be connected to a setup service where the rest of the setup can be performed by following the spoken instructions. (Alternatively you may enter any number and then lift the handset and you will be redirected to the setup service.) Step D10 After completing the spoken instructions of the setup service, the phone will reboot. (Alternatively you may force the telephone to reboot by removing and restoring the power connector.) After rebooting the phone will display the extension number and name of the user on the LCD. Step D11 The telephone is now ready to use. Repeat the setup process for the other telephones that need to be deployed 19 of 42

20 Step D12 Check that all the telephone extensions are connected to the Berkshire 10K ippbx by browsing to the "View Extensions" web page at the IP address of the ippbx. All the indicators in the "Connected" column will be green if the deployment is complete. Making Calls Step E1 On the keypad of the Berkshire 5000 telephone dial *65 and then lift the handset. The ippbx will answer the call and announce the extension number that you are calling from. Replace the handset. Step E2 From a second Berkshire 5000 telephone dial the extension number. The first Berkshire 5000 telephone will ring. Answer it by lifting the handset. Confirm that it is possible to hear at one phone what is spoken at the other. Replace the handsets of both phones. 20 of 42

21 Step E3 From a mobile phone dial the public telephone number of the analogue lines. The ippbx will answer the call and prompt you for the extension number of the person you wish to call. Enter the extension number of the first Berkshire 5000 telephone. The Berkshire 5000 telephone will ring. Answer it by lifting the handset. Confirm that it is possible to hear at one phone what is spoken at the other. Terminate the call on the mobile phone and confirm that the Berkshire 5000 telephone indicates on the LCD that the call has terminated. Replace the handset of the Berkshire 5000 telephone. Step E4 From a Berkshire 5000 telephone dial a 9 followed by the public telephone number of the mobile phone and then lift the handset. After a brief delay the mobile phone will ring. Answer it and confirm that it is possible to hear at one phone what is spoken at the other. Terminate the call on the mobile phone and confirm that the Berkshire 5000 telephone indicates on the LCD that the call has terminated. Replace the handset of the Berkshire 5000 telephone. Step E5 You have now made the following types of calls: a feature-code call an internal call an incoming external call an outgoing external call This completes the. However the Berkshire 10K ippbx has a very extensive list of capabilities over and above simply making and receiving calls. Please see the Web Administration Reference section for more information on how to make use of these capabilities. 21 of 42

22 Web Administration Reference Main Menu The main menu is located across the top of the main web administration page. This menu consists of buttons that access key functions: Operator Panel a panel on which calls can be monitored and directed. The operator panel is typically used by the receptionist. Voic pages for managing voic s. These pages are typically used by telephone users to manage their own voic messages Conferences pages for monitoring and controlling conferences. These pages are typically used by conference call administrators Administration pages for configuring and administering the ippbx. These pages are typically used by managers of the telephone system. Help (?) pages providing help on configuring and administering the ippbx 22 of 42

23 1. Administration The Administration button opens an administration page that includes a navigation pane on the left hand side that provides access to the specific administration panes on the right hand side. The navigation items are classified under subject headings: Extensions administration items that relate to telephone users and extensions Network administration items that relate to the network and the telephone system Advanced administration items that relate to advanced functions and customisation Access Control administration items that relate to changing licenses, passwords and which administration panes are accessible Extensions The navigation items that are available under the extensions heading are as follows: View Extensions (no password required) Add Extensions Delete Extensions Phonebook (full license version only) Conference Info. (full license version only) The default password settings for access to the extension administration items is: Username: extension Password: extpassword 23 of 42

24 View Extensions This webpage is used to view the existing telephone extensions and their status on your ippbx. Those extensions that are connected to the ippbx are shown by a green icon and those that are not successfully connected are shown by a red icon Add Extensions This webpage is used to add new telephone extensions. The procedure to add a new extension is as follows: Enter details as required for new user, (password to be digits only) Click the Submit button once all the boxes are completed Confirmation that the extension has been added successfully is displayed Click OK to add another extension or Cancel to complete. 24 of 42

25 Delete Extensions This webpage displays a list of the existing telephone extensions and enables these extensions to be deleted. It also enables phones to be removed from their associated extensions. The procedure to delete an extension is as follows: Click Delete on the row that contains the extension that you wish to delete You will be prompted with Are you sure you want to delete extension? Click OK if this is the correct extension to delete Confirmation that the extension has been deleted successfully is displayed Click OK to delete another extension or Cancel to complete. The procedure to remove an assigned phone is as follows: In the Remove Phone column, click on the hardware address of the phone you wish to remove. You will be prompted whether you wish to unassign the phone from the extension Click OK if this is the correct phone to remove Confirmation that the phone has been unassigned successfully is displayed Click OK to unassign another phone or Cancel to complete. 25 of 42

26 Phonebook (Only available in full license version) This webpage is used to transfer telephone user and extension information that is available on the ippbx to the local phonebooks on the Berkshire 5000 telephones. Once transferred, the phonebook can be accessed on the Berkshire 5000 telephones by selecting MENU and then Phonebook on the LCD menus. The local phonebooks on the Berkshire 5000 telephones support Office, Home and Mobile telephone numbers. The extension numbers on the ippbx are transferred as Office telephone numbers. To add information for the Home and Mobile telephone numbers click the Edit button. Once the information is complete click the Send button to transfer the information to all the available Berkshire 5000 telephones. 26 of 42

27 Conference Info. (Only available in full license version) This webpage provides information on the currently available conference rooms and their Admin and User PINs. The PINs are used to initiate or join conference calls Network The navigation items that are available under the network heading are as follows: Configure Network Configure Receptionist Configure Trunks Telephone Upgrade IpPBX Upgrade Backup & Restore Time & Date The default password settings for access to the extension administration items is: Username: network Password: netpassword 27 of 42

28 Configure Network This webpage displays the current network settings. Take care when changing these as it may lead to the Berkshire 10K ippbx becoming unreachable and for the attached telephones to lose connection. The Berkshire 10K ippbx supports VLANs. These can separate the telephony traffic from other data on the ethernet network and give the telephony traffic priority through ethernet switches. This can be useful in very heavily used networks as it means that calls are unaffected by data overloads. The address for web administration is unaffected by the enabling of VLANs but the attached Berkshire 5000 telephones need to be rebooted for them to be automatically configured with the new VLAN network settings. The Forwarded Public IP Address field is used when the Berkshire 10K ippbx is behind a firewall and there are users of remote Berkshire 5000 telephones such as home workers. The firewall must be configured such that traffic addressed to udp port 5060 of the public IP address of the firewall is forwarded on to udp port 5060 of the IP address of the Berkshire 10K ippbx. The Forwarded Public IP Address field instructs remote Berkshire 5000 telephones to communicate via the firewall rather than trying to connect directly to the ippbx. 28 of 42

29 Configure Receptionist This webpage determines how incoming calls that are received over the trunk connections are handled. There are 3 options available to handle incoming calls: Allow Direct Extension Access enables the caller to enter the extension number required. Allow Access to the Directory provides the caller with a directory of the available users and their extension numbers. Telephone Receptionist directs all incoming calls to a specific extension, or a sequence of extensions if unanswered. More than one of the above options is available to be selected at one time. 29 of 42

30 Configure Trunks This webpage shows the currently configured Voice over IP (VOIP) trunks and their status. The Access Digits column indicates the prefix that must be dialled to select the use of each VOIP trunk for outgoing external. A VOIP trunk can be edited or deleted by clicking on the Edit or Delete buttons on the row containing the name of the trunk. New VOIP trunks can be added by clicking the Add button. An example of adding a Voice over IP (VOIP) trunk is shown below. If the VOIP provider does not require the use of an outbound proxy then the "Outbound Proxy and Outbound Proxy Port fields may be left blank. The Berkshire 10K ippbx makes use of the same type of VOIP connection as a SIP telephone. You may wish to confirm the VOIP connection with a Berkshire 5000 telephone before using it with the Berkshire 10K ippbx. Follow the instructions from the VOIP provider regarding the required configuration of a SIP telephone to work with their service. If the Berkshire 10K ippbx is behind a firewall then the VOIP provider must provide a mechanism for NAT traversal (such as rport and symmetric RTP) and binding refresh (such as Options messages or registration expiry). The Berkshire 10K ippbx is known to operate successfully with major VOIP providers such as Sipgate, Voiptalk, Gradwell and Node4. You may need to check whether your VOIP provider has mechanisms for dealing with firewalls. If you do not know the type of firewall on your network then it should be assumed to be of a symmetric NAT type with 30 second udp binding expiry. 30 of 42

31 Telephone Upgrade This webpage is used to identify and download new versions of software for the Berkshire 5000 telephones. To download latest software version: Click the Load button You will be prompted to confirm that you wish to overwrite the currently loaded version Click OK to continue The ippbx will download the necessary files over the internet from the ATL upgrade server Confirmation that the latest version has been loaded successfully is displayed The ippbx now contains the latest telephone software. A user can upgrade his Berkshire 5000 telephone to the latest version at a convenient time when he is not needing to make or receive calls. To upgrade the phone press the MENU button and scroll down the list on the LCD to the item Upgrade Now. Press OK to check whether the phone needs upgrading and OK again to perform the upgrade. 31 of 42

32 IpPBX Upgrade This webpage is used to identify and download new versions of software to upgrade the Berkshire 10K ippbx. Clicking on a version number in the list displays the release notes for the version. To upgrade to a new software version: Click Download Now in the row which contains the version number you require. Confirmation is given that the version has been downloaded successfully Click Install Now to install the version Confirmation is given that the version has been installed successfully 32 of 42

33 Backup & Restore This webpage can be used to make and restore backups of the ippbx. The date, time and compatibility version of the ippbx backup is displayed. There are four buttons to control the backup process: Backup - Used to record the settings that exist currently. The recording is held in a backup file on the ippbx. A new backup overwrites the current one. The backup feature protects against misconfiguration. Restore - Used to apply the settings that existed at the date & time of the ippbx backup. Copy - Used to copy the backup file from the ippbx to your PC for future use. Multiple backup files relating to the settings at different dates and times can be copied to and stored on the PC. The copy feature protects against hardware failure. Replace - Used to return a backup file from the PC to the ippbx. The backup file from the PC overwrites the one on the ippbx. 33 of 42

34 Time & Date This webpage can be used to set the time zone of the system clock on the Berkshire 10K ippbx. It can also be used to set the actual time. Once the time is set, the ippbx uses the Network Time Protocol (NTP) to keep the clock accurate Advanced The advanced items are described in a separate guide Access Control The navigation items that are available under the access control heading are as follows: Change Passwords Licenses Extension Menus Network Menus Advanced Menus Logout < extension network advanced > user Clicking on Extension Menus, Network Menus or Advanced Menus logs the user in as an extension user, network user or advanced user. The appropriate navigation items are shown for each type of user. The user can log out by clicking the Logout < extension network advanced > user item. This item displays Logout extension user, Logout network user or Logout advanced user depending on the type of user. 34 of 42

35 Change Passwords This webpage is used to change the administration passwords. The current password must be known in order to change the password. When changing a password be sure to remember what the password is being changed to as there is no method to recover it. 35 of 42

36 Licenses This webpage is used to install Berkshire 10K ippbx licences. There are 2 types of licenses available to operate the Berkshire 10K ippbx: Lite type supports limited Berkshire 10K ippbx functions Full type supports all Berkshire 10K ippbx functions Your Berkshire 10K ippbx will be supplied with one of these licences. It is possible to convert from one type to another by entering a licence number that is specific to the unit. Licence numbers are supplied by ATL Telecom. 36 of 42

37 2. Operator Panel (Only available in full license version) The operator panel button on the main menu opens the operator panel in a new web browser window. The operator panel contains information about which telephone extensions are connected to the ippbx and their line status (i.e. busy, ringing, free). Conference activity, queues and trunk status can also be viewed on the operator panel. The operator panel user can log in by pressing the padlock button. Once logged in, the operator panel user can perform many other functions including: transferring calls hanging up calls originating calls parking calls adding participants to conferences The password for the operator panel user to login is the same as the extension password. (the default is extpassword). 37 of 42

38 3. Voic (Only available in full license version) The voic system can be accessed by dialling *97 and entering the voic PIN number. This will allow the user to listen to their messages. Pressing 0 on the phone keypad will take the user to the voic setup facility. From here the voic announcements can be recorded and the PIN number can be changed. The voic webpage provides an alternative method for voic recipients to manage the voic messages that they receive. Entering a valid extension number and the corresponding voic password displays details of the voic messages that have been received for that extension. Voic messages can be played, moved or deleted. 38 of 42

39 3.1. Call Monitoring (Only available in full license version) The voic webpage can also be used to access the call monitor functions. Here you can view the call history of all the calls to and from the extension. For those calls for which call monitoring has been activated it is possible to play a recording of the monitored call. To activate call recording during a call it is necessary to press #2 on the keypad of the phone. There may be legal implications in monitoring calls without the knowledge of both parties. 39 of 42

40 4. Conferences (Only available in full license version) The conference system can be accessed by dialling and pressing the number of the conference room that you wish to join on the phone keypad. You will be prompted for a conference PIN number. This may be either the conference administrator PIN or the conference user PIN. A conference administrator can control other users of the conference room. The conference webpage provides an alternative method for controlling participants in a conference. In this page you can view who is presently in a conference and you have the option to mute or eject users if required. 40 of 42

41 5. Help (represented on the main menu by the? button) From this webpage you can access the quick setup facility for the Berkshire 10K, the quick setup guide for the Berkshire 5000 IP telephone and the Berkshire 10K quick dial reference card. This card contains the most frequently used feature codes. It comes in a handy size that can be printed and kept close to a phone. 41 of 42

42 5.1. Useful Feature Codes Activate Cancel Directed Pickup ** + Ext. Group Pickup *8 Directory # Voic *97 Blind Transfer ## Attended Transfer #1 #0 Do-Not-Disturb *78 *79 Forward Unconditional *72 *73 Forward On Busy *90 *91 Forward On No Answer *52 *53 Note that the feature codes listed above are the default settings. The feature codes may be changed by advanced users. The reference card on the administration screen reflects the actual feature code settings Useful Contacts If your Berkshire 10K ippbx is being maintained by your supplier then please contact them for assistance. ATL technical support can be contacted at: tel: mailto:support@atltelecom.com 42 of 42