Empowering a More Collaborative Workforce with Network Automation

Transcription

1 Empowering a More Collaborative Workforce with Network Automation Grant Ho SVP, Global Marketing NetBrain Technologies 15 Network Drive Burlington, MA info@netbraintech.com

2 Today s Workflows Face Key Challenges COMMAND LINE 43% of engineers* report CLI as too limiting (one device a t time) KNOWLEDGE SHARING 1/3 of engineers* rely on tribal leaders to troubleshoot, citing lack of know-how. STARE & COMPARE Difficult to quickly find data as it is spread across many tools Manual Data Collection & Analysis Ineffective Collaboration DATA SHARING Text-based data dumps and logs limit the ability of teams to share key insights 2 NetBrain *Independent survey conducted in collaboration with NetBrain in 2017

3 Visibility and Automation are Keys to Better Collaboration Get Everyone on the Same Page Share the Knowledge and Learnings Imagine visualizing critical IT data at the moment it s needed, contextualized to the task at hand. Imagine an easy wat to codify knowledge, making it executable, and ultimately shareable across teams. 3 NetBrain

4 Collaboration More Critical as Workflow Complexity Increases Network Documentation Design and Change Management Network Troubleshooting Network Security Management Application Performance Management Number of IT boundaries crossed 4 NetBrain

5 In the Network Operations Center: Today Escalation Escalation Level 1 Engineer Level 2 Engineer Level 3 Engineer Level-1: Diagnosis via Manual Playbooks A level-1 Engineer typically follows a pre-defined playbook to perform basic network diagnostics. Data is collected as raw text. Level-2: Data Review & Diagnosis In the event of escalation, a Level-2 Engineer receives either too little or too much information (via log dumps). Level-3: Data Review and Diagnosis A Level-3 Engineer often duplicates a lot of the work performed at the previous tiers because the data is hard to verify. 5 NetBrain

6 In the Network Operations Center: Survey Says Source: 2017 NetBrain survey 6 NetBrain

7 In the Network Operations Center: Tomorrow More Visibility, Automation, and Integration 1 ITSM-generated diagnosis When a ticket is created, ITSM automatically triggers map creation and problem diagnosis. 3 Improved knowledge management After problem resolution, senior engineer enhances knowledge DB with lessons-learned. 2 Level 1 / 2 / 3 collaboration Level 1 and 2 engineers collaborate using single map no need to log and text files. 7 NetBrain

8 Across Security and Network Teams: Today Manual Security Assessments To prove compliance to security standards, Network and Security teams perform spot checks to validate golden configs are used. Overwhelmed with IDS False-Positives Intrusion Detection Systems overwhelm engineers with alarms. It is difficult to separate a real attack from a false-positive. Forced to Wait Out the Attack It can take days to isolate and mitigate an attack. Often, the attacker stops sending malicious traffic before the attack is actually mitigated. 8 NetBrain

9 Across Security and Network Teams: Survey Says 72% cited collaboration as #1 issue Source: 2017 NetBrain survey 9 NetBrain

10 Across Security and Network Teams: Tomorrow More Visibility, Automation, and Integration 1 Isolation of attack radius IDS or SIEM triggers diagnosis to automatically create a map of the attack path and initial diagnosis. 2 NetOps / SecOps collaboration NetOps and SecOps teams review data collected inside collaborate using the map as a shared analytics console. 3 Security fortification Once threat is mitigated, Threat Prevention teams enhance network hardening knowledge with lessons learned. 10 NetBrain

11 NetBrain: Network Automation Platform Integrate Rich API Framework Integrate with ITSM, SIEM, and into existing workflows Automate Executable Runbooks Program and automate network tasks, share results Visualize Visualize Dynamic Map Visualize all data across your hybrid networks Hybrid networks (Physical, virtual, and SDN) 11 NetBrain

12 NetBrain in Action Visualize any data, in context Event-triggered automation Enhance any Hybrid Network Visualize network design, in context Automation and analytics Dynamic Map o Visualize any data o Map any path o For any task Runbook Automation o Automate complex tasks o Codify tribal knowledge o Improve collaboration workflow 12 NetBrain

13 Visit NetBrain at Booth #1951 Telecommunications Technology Software Retail Manufacturing Higher Education Health Government Entertainment Energy Consulting Banking Finance 13 NetBrain

14 Thank you! NetBrain Technologies 15 Network Drive Burlington, MA #