Getting Started with Duo Security Two-Factor Authentication (2FA)

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1 Getting Started with Duo Security Two-Factor Authentication (2FA)

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3 Table of Contents What is Two-Factor Authentication (2FA)?... 1 Why 2FA at Bates College? FA Technologies... 3 Duo Protected Resources at Bates College... 4 The Self-Enrollment Process... 5 The Welcome Screen... 6 Device Setup... 7 Install Duo Mobile... 9 Activate Duo Mobile Finish Enrollment Login to a Duo Protected Resource Add an Additional Authentication Device... 13

4 What is Two-Factor Authentication (2FA)? Two-Factor Authentication (2FA) combines a username and password, what you know, with a second-factor: what you have, such as a mobile device or security fob. The goal of 2FA is to create several layers of authentication an individual must go through in order to access a particular resource. This level of added security makes it more difficult for an unauthorized person to access college resources. Notes & Scribbles: 1 Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April 2019

5 Why 2FA at Bates College? With two-factor authentication, if a user s credentials is compromised, such as a username and password, it is impossible for attackers to access sensitive data using only the lost or stolen username and password. Notes & Scribbles: Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April

6 2FA Technologies Mobile Authentication/SmartPhone: This authentication method may include the possession of a registered smartphone/mobile device with your Duo Security account and utilizing the Duo Security Mobile App. The Duo Mobile App has the ability to receive Push Notifications sent to your smartphone/mobile device. You may also have a phone call initiated to a pre-established telephone number when your device is unavailable. Soft Tokens/Passcodes: Software-based security token applications generate a single-use login PIN. With Duo Security 2FA, the Duo Security Mobile App has the capabilities to generate soft tokens. Some soft tokens will expire after a period of time (30 seconds), but a Duo Security Soft Token does not expire during a given login session. Security Tokens/Key Fobs: Small hardware devices that an individual carry to authorize access to a resource. If you forget your authentication device, you may have a phone call placed to your secondary authentication method, such as your office or another landline phone. Please reserve this option for emergency circumstances since there is a fee associated with each phone call initiated. The Bates College IT Help Desk has the ability to generate a passcode to authenticate with Duo Security when your standard authentication methods are unavailable. Please contact the IT Help Desk at (207) during their normal business hours. 3 Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April 2019

7 Duo Protected Resources at Bates College How will you know that a Bates College resource is protected with Duo Security? There is not a straight forward answer as to which resources are Duo Security protected. As college resources are added and removed, the list of protected resources will change. The best way to know which resources are protected with Duo Security is when you are presented with the Single Sign-On (SSO) Federated Authentication Service login prompt. Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April

8 The Self-Enrollment Process The Duo Security Self-Enrollment process begins with a Duo Security message containing a link to initiate the Self-Enrollment Process. Step 1: The Self-Enrollment Message Sender: Duo Security Sender Address: no-reply@duosecurity.com Subject: Time sensitive message about two-factor authentication rollout The above is a sample of the Duo Security Enrollment message. If you suspect your enrollment message is SPAM or a Phishing attempt, please compare your enrollment messages with the one above. Step 2: Begin the Enrollment Process Click on the link in the message to begin the Duo Security Self-Enrollment process. Warning: Complete the next steps from your computer or laptop and NOT from your smartphone/mobile device. 5 Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April 2019

9 The Welcome Screen After you have clicked on the Duo Security Enrollment Link you will then see the Welcome Screen Protect Your Bates College Account. Step 3: Start Setup Click on the Start setup button to begin. Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April

10 Device Setup You will have the best experience using Duo Security with a smartphone/mobile phone to authenticate, but if you prefer not to use your personal device, you may also request a key fob from the Bates College IT Help Desk (helpdesk@bates.edu (207) ). Note: The following steps are designed for the setup of a smartphone/mobile phone. Steps for setting up an office or home landline are described later in the Add an Additional Authentication Device section of this guide. Step 4: Adding a Device for Authentication Click on the radio button to the left of the Mobile phone RECOMMENDED option. Click on the Continue button. 7 Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April 2019

11 Step 5: Adding a Device for Authentication Click on the radio button to the left of the type of smartphone/mobile phone you will be using. XXX-XXX-XXXX? Click on the Continue button. Step 6: Enter your Phone Number Enter the phone number of your smartphone/mobile device. Once you have entered the smartphone/mobile device phone number, click in the checkbox below to confirm your phone number. Click on the Continue button. Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April

12 Install Duo Mobile The Duo Mobile App is available for ios and Android powered devices. Step 7: Installing the Duo Mobile App iphone: Access the App Store from your iphone and search for Duo Mobile Android Phone: Access the Google Play Store from your Android SmartPhone and search for Duo Mobile Once you have downloaded and installed the App, proceed to the next step. Step 8: Confirming Installation Click on the I have Duo Mobile installed button. 9 Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April 2019

13 Activate Duo Mobile Using your smartphone/mobile device you will next activate your Duo Mobile account. Step 9: Scan the QR Code to Activate Using your smartphone/mobile device, launch the Duo Mobile App. If you receive a message that Duo Mobile Would Like to Send You Notifications, tap Allow. If you receive a message about Improving your experience, tap OK. If you receive a security warning message, tap Fix Later. On your smartphone/mobile device, tap the Add Account button. If you receive a message about providing Duo Mobile access to your camera, tap OK. Using the camera from your smartphone/mobile device, scan the QR Code on your computer screen. Click on the Continue button. Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April

14 Finish Enrollment Step 10: Completing the Enrollment Process XXX-XXX-XXXX? XXX-XXX-XXXX? Click on the Finish Enrollment button. Congratulations!! You have completed the enrollment process! 11 Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April 2019

15 Login to a Duo Protected Resource From your computer or laptop, launch Google Chrome. Navigate to a Duo Protected Resource, such as Bates Gmail (mail.bates.edu), Zoom (bates.zoom.us), Qualtrics (bates.co1.qualtrics.com). If you did not receive a login prompt, you may need to open a browser incognito window. Once you have authenticated with your Bates credentials (username and password), you will see the Duo Prompt. Click on the Send Me a Push button. Your smartphone/mobile device will receive a Push notification. Open the Duo Mobile App from your smartphone/mobile device and Accept the notification to complete the authentication process. Once you have approved the login request, you will automatically be redirected to the Bates protected resource you are attempting to access. Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April

16 Add an Additional Authentication Device When setting up a smartphone/mobile device or key fob to authenticate with Duo Security, you will also want to add an alternate or backup option. If you forget or lose your primary authentication device, you will be able to use your alternate device to authenticate. Step 1: Access your Duo Security Settings Access a Bates Protected Duo Security Resource in order to see the Duo Prompt. At the Duo Prompt, click on the Add a new device link that is located under the Bobcat graphic. Do not proceed to authenticate to a Bates protected resource or you will not be able to access your Duo Security Settings. Do not use the buttons on the right to access your settings. These buttons will authenticate you to the resource you are attempting to access. XXX-XXX-XXXX X Proceed with the Duo Security authentication process. The Bates College IT Help Desk has the ability to generate a passcode to authenticate with Duo Security when your standard authentication methods are unavailable. Please contact the IT Help Desk at (207) during their normal business hours. 13 Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April 2019

17 Step 2: Authenticate your Access Click on an authentication button in order to proceed. XXX-XXX-XXXX Step 3: Adding a Secondary Device for Authentication Click on the radio button to the left of the Landline option. Click on the Continue button. Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April

18 Step 4: Enter your Phone Number Enter the phone number of your Landline. It is recommended that at minimum you add your office phone. You may also want to consider adding a home phone in addition to your office phone. Once you have entered the landline phone number, click in the checkbox below to confirm your phone number. Click on the Continue button. Step 5: Save your Changes XXX-XXX-XXXX XXX-XXX-XXXX XXX-XXX-XXXX Click on the Continue to Login button. You may need to scroll down the Window to see the Saved and Continue to Login buttons. 15 Bates College.. Getting Started with Duo Security Two-Factor Authentication.. V1.2.. April 2019

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