OASIS User Training for Certification Bodies
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1 OASIS User Training for Certification Bodies Part 2 Applications Section July, 2013
2 OASIS User Training for Certification Bodies Part 2 Applications Section Training Content: Overview The Main Screen Certificate / Assessment Add or Transfer Certificate / Assessment Modify Certificate / Assessment View Details Manage Feedback Reports Aggregate ARS Auditor Capacity Certificate Issue Dates Days to Upload Supplier Admins Supplier View Users Manage Help - CB Page 2
3 OASIS User Training for Certification Bodies Overview: Background OASIS contains two primary sections Data Search (Public) Section Applications (User group-specific) Section OASIS uses English as its main language. Written skills associated with that language are essential. Scope of Training This training is designed to provide detailed guidance for Certification Body (CB) personnel who will be entering data into OASIS Part 1 covers Public Section functions Part 2 covers Applications for the CB user group. Page 3
4 OASIS User Training for Certification Bodies Part 2 Applications Section Training Content: Overview The Main Screen Certificate / Assessment Add or Transfer Certificate / Assessment Modify Certificate / Assessment View Details Manage Feedback Reports Aggregate ARS Auditor Capacity Certificate Issue Dates Days to Upload Supplier Admins Supplier View Users Manage Help - CB Page 4
5 The Main Screen CB Users CB Applications Section Data Search (Public) Section Refer to OASIS User Training for Certification Bodies Part 1 for new user registration and general login instructions. Page 5
6 OASIS User Training for Certification Bodies Part 2 Applications Section Training Content: Overview The Main Screen Certificate / Assessment Add or Transfer Certificate / Assessment Modify Certificate / Assessment View Details Manage Feedback Reports Aggregate ARS Auditor Capacity Certificate Issue Dates Days to Upload Supplier Admins Supplier View Users Manage Help - CB Page 6
7 Certificate / Assessment Add: Initial Audit Data Click to access Page 7
8 Certificate / Assessment Add: Initial Audit Data Click to add Note * and meanings Saved entries not yet published Page 8
9 Certificate / Assessment Add: Initial Audit Data Four Options: Initial Recertification Surveillance Special Select option and click Continue Page 9
10 Certificate / Assessment Add: Initial Audit Data Select certification standard from drop-down list. Then click Select. Add additional certification details to help locate saved entries. Enter at least part of the supplier s name, then click Search to locate. Page 10
11 Certificate / Assessment Add: Initial Audit Data Highlight applicable supplier Then click Select Supplier Page 11
12 Certificate / Assessment Add: Initial Audit Data If no matching supplier is found, complete a New Supplier Ticket by clicking here. Page 12
13 Certificate / Assessment Add: Initial Audit Data Complete details: Name address Comments Then click Send Page 13
14 Certificate / Assessment Add: Initial Audit Data Example request to supplier Page 14
15 Certificate / Assessment Add: Initial Audit Data Repeat search for additional sites Confirmation that request has been sent to the supplier Page 15
16 Certificate / Assessment Add: Initial Audit Data Enter number of supplier employees and onsite audit days Click to Save Changes Page 16
17 Certificate / Assessment Add: Initial Audit Data Enter certificate structure type from drop-down selection View supplier OASIS Administrator contact information Select whether exclusion clauses were identified Identify exclusions as applicable Page 17
18 Certificate / Assessment Add: Initial Audit Data Enter certificate scope using same wording as on certificate. Use English And Local language. Upload.pdf copy of certificate Page 18 Enter assessment details. Note: Total Audit Days = Total On-site Days
19 Certificate / Assessment Add: Initial Audit Data Enter at least part of the auditor s name, then click Search to locate. Repeat for all audit team members. Page 19
20 Certificate / Assessment Add: Initial Audit Data Locate auditor, then click Select Auditor Click Return if search did not find auditor Page 20
21 Certificate / Assessment Add: Initial Audit Data Enter all audit team members. Then click to identify the Lead Auditor Page 21 Copy/paste the audit report summary
22 Certificate / Assessment Add: Initial Audit Data Upload required documents. Note: Uploads must be in.pdf format Click to enter PEARs Page 22
23 Certificate / Assessment Add: Initial Audit Data Enter PEAR details, clauses referenced and level of effectiveness Click to add additional PEARs Click to save as indicated Page 23
24 Certificate / Assessment Add: Initial Audit Data Click to enter Assessment Result Summary Page 24
25 Certificate / Assessment Add: Initial Audit Data Click N/A for permissible exclusions (Clause 7 only). N/E not allowed for initial and recertification audit reports. Minimum values may be auto-filled, then individually un-checked for exclusions or nonconformities Page 25
26 Certificate / Assessment Add: Initial Audit Data Click to show total number of nonconformities Enter estimated business percentages Run completeness check and Save upon completion. Page 26
27 Certificate / Assessment Add: Initial Audit Data Only use to fully delete entry before publication. Always click Save. When fully complete, click the Green button to publish the entry. Page 27
28 Certificate / Assessment Add: Initial Audit Data Note: In some countries (e.g. Italy), clicking the Green confirmation button forwards the entry for approval. That approval applies to all new assessment entries: Initial, Surveillance, Recertification and Special. The entry will only become publicly visible when approved. Page 28
29 Certificate / Assessment Add: Re-certification Audit Data Click to access Page 29
30 Certificate / Assessment Add: Re-certification Audit Data Click to add Note * and meanings Saved entries not yet published Page 30
31 Certificate / Assessment Add: Re-certification Audit Data Re-certification entry includes an option to bring forward data from an existing certification. Page 31 WARNING DO NOT use Modify to add a NEW re-certification or surveillance audit
32 Certificate / Assessment Add: Re-certification Audit Data Enter parameters, then click Search Search auto-filters to only list certificates that are issued by your CB organization Page 32
33 Certificate / Assessment Add: Re-certification Audit Data Select correct certification Then click Select Page 33
34 Certificate / Assessment Add: Re-certification Audit Data Always select View/Manage to update supplier information Verify supplier administrator Page 34
35 Certificate / Assessment Add: Re-certification Audit Data Click Refresh to update data maintained by the Supplier Administrator Ensure all information is correct and up to date. Click to save any changes Page 35
36 Certificate / Assessment Add: Re-certification Audit Data All other data entry is the same as for Initial Audit Data Page 36
37 Certificate / Assessment Add: Surveillance Audit Data Click to access Page 37
38 Certificate / Assessment Add: Surveillance Audit Data Click to add Note * and meanings Saved entries not yet published Page 38
39 Certificate / Assessment Add: Surveillance Audit Data Surveillance entry requires that data is brought forward from an existing certification Page 39 WARNING DO NOT use Modify to add a NEW re-certification or surveillance audit
40 Certificate / Assessment Add: Surveillance Audit Data Enter parameters, then click Search Search auto-filters to only list certificates that are issued by your CB organization Page 40
41 Certificate / Assessment Add: Surveillance Audit Data Select correct certification Then click Select Page 41
42 Certificate / Assessment Add: Surveillance Audit Data Certification data may be edited by clicking this Green button. Note: Editing the certification data requires re-issuance of the certificate. Page 42
43 Certificate / Assessment Add: Surveillance Audit Data Warning when changing certification data. Click OK to proceed. Page 43
44 Certificate / Assessment Add: Surveillance Audit Data When certification data is edited, enter the certificate s reissue date Example scope change. Page 44 The revised certificate must be uploaded
45 Certificate Transfer Click to access Enables the transfer of certificate(s) from one CB to another Page 45
46 Certificate Transfer Click to transfer a certificate(s) to your CB organization. Two types of transfers are possible: Individual certificate transfers Mass transfers resulting from a CB merger/acquisition Page 46
47 Certificate Transfer: Individual Certificate Transfers Select the audit type that was conducted to support the transfer Page 47
48 Certificate Transfer: Individual Certificate Transfers Search for the existing certificate published by a different CB Page 48
49 Certificate Transfer: Individual Certificate Transfers Select the certificate to be transferred Page 49
50 Certificate Transfer: Individual Certificate Transfers Click the Green button to edit the certification data and re-issue the certificate. Page 50
51 Certificate Transfer: Individual Certificate Transfers Click OK to proceed. Page 51
52 Certificate Transfer: Individual Certificate Transfers Enter the certificate reissue date Enter your CB certificate number Page 52
53 Certificate Transfer: Individual Certificate Transfers Select View/Manage to update supplier information Verify supplier administrator Complete certificate data entry and upload new certificate Page 53 All other data entry is the same as for Initial Audit Data
54 Certificate Transfer: Individual Certificate Transfers Click to Save When fully complete, click the Green button Page 54
55 Certificate Transfer: Individual Certificate Transfers View the transfer summary Click to publish the transfer From: Sent: Monday, June 17, :29 AM To: Subject: [IAQG-OASIS] Certificate Transfer Notice: yegygegi This is an automated message from IAQG OASIS ( Publishing the transfer will initiate an notification to the previous CB A new certificate entry in IAQG OASIS (Cert # issued by Demonstration CB 2) is replacing the below certificate as the "latest certificate" for the supplier and 9110 standard group below. If you have any questions, please reply to this or contact the new issuing CB directly. Certification Body: Demonstration CB Certificate Number: yegygegi Previous Status: Certified Supplier: Demo Supplier - 3 (OIN: ) Little fake street 13 Center City, AK USA Accredited Standard(s): - AS9110:B Thank you IAQG Admin Page 55
56 Certificate Transfer: Mass Certificate Transfers In cases of CB Mergers/Acquisitions, an application is available in OASIS to enable the mass transfer of certificates from one ( Purchased ) CB to another ( Purchasing ) CB. To obtain that application, authorization of the transfer must be sent to the IAQG OASIS Administrator from the Purchasing CB s Accrediting AB. Note: Example of certificate mass transfer authorization Page 56
57 Certificate Transfer: Mass Certificate Transfers Once authorization has been provided, the Purchasing CB will receive an application to enable completion of the transfer. Page 57
58 OASIS User Training for Certification Bodies Part 2 Applications Section Training Content: Overview The Main Screen Certificate / Assessment Add or Transfer Certificate / Assessment Modify Certificate / Assessment View Details Manage Feedback Reports Aggregate ARS Auditor Capacity Certificate Issue Dates Days to Upload Supplier Admins Supplier View Users Manage Help - CB Page 58
59 Certificate / Assessment Modify Modify or Delete? It is important to understand the difference: MODIFY amends the record DELETE permanently removes the record from OASIS ONLY delete an assessment when: An entirely incorrect record was entered one that needs to be totally removed. Page 59 WARNING! DO NOT DELETE A CERTIFICATION IN ORDER TO CHANGE ITS STATUS. Doing so will permanently remove the entire OASIS record for that certificate.
60 Certificate / Assessment Modify When to Delete? OASIS keeps track of assessment and certificate history for 6 years. OASIS automatically removes expired certificates from the Certified Supplier List, but not from the history. DO NOT DELETE expired certifications or assessments! When a certificate is withdrawn, use the Certificate Modify function to change the certification status to Withdrawn Only delete in cases of incorrect or double record entry! Page 60
61 Certificate / Assessment Modify When to Modify a Certificate? Modify a CERTIFICATE for: Typing errors Change of scope Name or address change NOTE: A new printed certificate publication requires a new upload to OASIS! DO NOT USE MODIFY when re-certifying a supplier (i.e. for a new 3-year period) the modification will be rejected by the Sector OASIS Administrator! Instead, use the Certificate / Assessment Add function, and select Re-certification Page 61
62 Certificate / Assessment Modify Enter search parameters. Search for either: Assessments or Certificates Existing Assessment modifications in progress: Select Edit to Continue. Cancel deletes modification. Existing Certificate modifications in progress: Select Edit to Continue. Cancel deletes modification. Page 62
63 Certificate Modify Select applicable certificate and click Edit Page 63
64 Certificate Modify Note Warning! Click OK to proceed. Page 64
65 Certificate Modify Always enter reissue date: Same as on certificate Between Issue and Expire dates Page 65 Change Certification status using drop down. Select: Certified Suspended or Withdrawn
66 Certificate Modify Always add an explanation for the change: - Change due to DO NOT just enter Certificate modified Page 66
67 Certificate Modify 5 Options: Delete Certificate Delete Modification Save Return Confirm Entry for Submission Page 67
68 Certificate Modify If Delete Certificate is selected, a WARNING will appear. Only Delete Certificate for double certification entry or completely incorrect record! Deletion removes the entire certificate history. Page 68
69 Certificate Modify Modification Choices: Delete Certificate o Only use in case of duplicate or entirely incorrect record as deletion will remove the entire certificate history. Delete Modification o Applies to in-process modifications that are being temporarily stored in the Work area. Save o Save changes in the work area for further processing. Return o Go back to the Certificate/Assessment Modification Screen Confirm Entry for Submission o Send the modification to the OASIS Sector Administrator for approval Page 69
70 Certificate Modify Expired Certificates: Do not cancel or delete an expired certificate! o OASIS will do this automatically. The visible certificate status will then be shown as Expired. o After 13 weeks, an Expired certificate will no longer be publicly visible in OASIS, although the data will still remain in the database. Only Modify a certificate to Withdrawn status when a supplier no longer fulfills AQMS requirements. o If a supplier transfers to another Certification Body, simply allow your certificate to expire. The OASIS Change Summary and the Certified Suppliers Directory will show the latest issuing CB. Page 70
71 OASIS User Training for Certification Bodies Part 2 Applications Section Training Content: Overview The Main Screen Certificate / Assessment Add or Transfer Certificate / Assessment Modify Certificate / Assessment View Details Manage Feedback Reports Aggregate ARS Auditor Capacity Certificate Issue Dates Days to Upload Supplier Admins Supplier View Users Manage Help - CB Page 71
72 Certificate / Assessment View Details Click to access Shows certificate and audit data already entered by your CB Page 72
73 Certificate / Assessment View Details From drop down, select Certificates or Assessments Enter search parameters and click Search Page 73
74 Certificate View Details Identify supplier and then click View Page 74
75 Certificate View Details Shows details from the selected assessment Click View to see the uploaded Certificate Page 75
76 Assessment View Details Identify supplier and then click View Page 76
77 Assessment View Details Shows the assessment being viewed Shows details from the selected assessment Page 77
78 OASIS User Training for Certification Bodies Part 2 Applications Section Training Content: Overview The Main Screen Certificate / Assessment Add or Transfer Certificate / Assessment Modify Certificate / Assessment View Details Manage Feedback Reports Aggregate ARS Auditor Capacity Certificate Issue Dates Days to Upload Supplier Admins Supplier View Users Manage Help - CB Page 78
79 Manage Feedback General Information Feedback requests (tickets) may be created by any registered OASIS user. There are two paths by which users can create feedback requests. Options differ depending on the path chosen. Page 79
80 Manage Feedback General Information Read all feedback requests. Always respond when requested to. Respond as soon as possible. The requestor will see all responses submitted. The requestor may delegate to the recipient the ability to close the request. The requestor may re-open a request if they believe it was in fact not closed. Page 80
81 Manage Feedback Click to access Allows management of feedback requests that have been sent to your CB organization Page 81
82 Manage Feedback Click to select a recipient type and send a new feedback ticket Filtering options for viewing the list of feedback requests Click on the entry to process the request. Note: Each feedback request has a unique reference number. Click to download the list to Excel Page 82
83 Manage Feedback Click to invite, view or manage contributors to the feedback discussion View details of the request and any attachments that were included Click to add a response if one is requested Page 83
84 Manage Feedback If a response was requested, select the type using the drop down menu Check to copy the response to associates in your organization who have access to feedback entries. Add message and attach any applicable files Click to send response Page 84
85 OASIS User Training for Certification Bodies Part 2 Applications Section Training Content: Overview The Main Screen Certificate / Assessment Add or Transfer Certificate / Assessment Modify Certificate / Assessment View Details Manage Feedback Reports Aggregate ARS Auditor Capacity Certificate Issue Dates Days to Upload Supplier Admins Supplier View Users Manage Help - CB Page 85
86 Reports Several reports are currently available to CB s o Aggregate ARS o Auditor Capacity o Certificate Issue Dates o Days to Upload o Supplier Admins CB Reports Page 86
87 Report: Aggregate ARS Select report parameters including one or more Family of Standards. Then click Get Report Page 87
88 Report: Aggregate ARS Screen indicating that the report is being generated. Page 88
89 Report: Aggregate ARS Shows the average number of nonconformities reported by AQMS clause and audit type: Initial Recertification Surveillance Special All Allows comparison by: AEA s (AEA-led teams) at your CB Others within your Sector Others Globally Page 89
90 Report: Auditor Capacity Enter time period for report Click to get report Page 90
91 Report: Auditor Capacity Provides an indication of auditor utilization by your CB within the timeframe selected Calculates AEA and AA days based on the number of auditors and total audit days entered into OASIS Page 91
92 Report: Certificate Issue Dates Enter time period for report Click to get report Page 92
93 Report: Certificate Issue Dates Shows certificate issue/re-issue dates, and the number of days (gap) between a cert s previous expiration date and the date it was re-issued. A positive (+) number gap indicates that the certificate was re-issued after its previous expiration date. Page 93
94 Report: Days to Upload Enter time period for report Click to get report Page 94
95 Report: Days to Upload Shows the number of days between audit completion and audit data upload into OASIS Indicates whether time taken to upload audit data complies with applicable standards Page 95
96 Report: Supplier Admins Click to get report Page 96
97 Report: Supplier Admins Page 97 For suppliers having an assessment entered by your CB: Shows active OASIS Administrators Shows cases in which no active OASIS Administrator is present
98 OASIS User Training for Certification Bodies Part 2 Applications Section Training Content: Overview The Main Screen Certificate / Assessment Add or Transfer Certificate / Assessment Modify Certificate / Assessment View Details Manage Feedback Reports Aggregate ARS Auditor Capacity Certificate Issue Dates Days to Upload Supplier Admins Supplier View Users Manage Help - CB Page 98
99 Supplier - View Click to access Shows organizational contact information entered by suppliers for each certificated site Page 99
100 Supplier - View Enter organization name and then click Search Page 100
101 Supplier - View Select supplier Click to view data Page 101
102 Supplier - View Latest supplier contact information Click to go directly to Certificate/Assessment to enter a new assessment for this supplier Click to view the supplier s OASIS Administrator Page 102
103 OASIS User Training for Certification Bodies Part 2 Applications Section Training Content: Overview The Main Screen Certificate / Assessment Add or Transfer Certificate / Assessment Modify Certificate / Assessment View Details Manage Feedback Reports Aggregate ARS Auditor Capacity Certificate Issue Dates Days to Upload Supplier Admins Supplier View Users Manage Help - CB Page 103
104 Users - Manage Click to access Allows: Adding, editing or removing OASIS users within your CB organization Managing application privileges for those users Page 104
105 Users - Manage Search to add users already registered in OASIS Click to register a new user Click to edit an existing user Page 105
106 Users - Manage User details Un-check to de-activate user from your OASIS applications Enter start/end dates for access to privileges. Leaving blank indicates no end date. Page 106
107 Users - Manage Check/un-check to add or remove individual application privileges NOTE: Associates with Users-Manage privileges are considered OASIS Administrators. It is recommended that there is only one user with this privilege at each CB organization. Click to save info Page 107
108 OASIS User Training for Certification Bodies Part 2 Applications Section Training Content: Overview The Main Screen Certificate / Assessment Add or Transfer Certificate / Assessment Modify Certificate / Assessment View Details Manage Feedback Reports Aggregate ARS Auditor Capacity Certificate Issue Dates Days to Upload Supplier Admins Supplier View Users Manage Help - CB Page 108
109 Help - CB Click to access Page 109
110 Help - CB Click to provide feedback regarding the Help-CB section Click topic to review Page 110
111 OASIS User Training for Certification Bodies Part 2 Applications Section Training Content: Overview The Main Screen Certificate / Assessment Add or Transfer Certificate / Assessment Modify Certificate / Assessment View Details Manage Feedback Reports Aggregate ARS Auditor Capacity Certificate Issue Dates Days to Upload Supplier Admins Supplier View Users Manage Help CB Page 111
112 Page 112
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