@First Anti Fraud Interconnect Roaming & Security of Transactions

Transcription

1 @First Anti Fraud Interconnect Roaming & Security of Transactions Pierre Paufique, Vice President Customer Service Operations & Fraud, Cost and Revenue Assurance, International Carriers, Orange

2 agenda fraud: what is at offer presentation a case study the cluster approach TBS-P system presentation

3 Bypass fraud this type of Fraud is estimated to be responsible for losses of 5-15% of interconnect termination revenue and it is a growing problem that affects all carriers it also impacts customer perceived quality training module

4 Bypass principles discount call brands téléfut futé SIM box provider premium call VoIP call on-net net call with no displayed called number fixed or mobile network long distance Carrier fixed or mobile customer discount call provider SIM box Orange mobile customer Note we do not imply that the discount call brands or the carrier are fraudulent 4

5 On-net SIM Box International Revenue loss Off-net SIM Box Potential margin impact Other operator SIM Box International Revenue loss 5

6 agenda fraud: what is at offer presentation a case study the cluster approach TBS-P system presentation

7 @first: Anti Fraud Interconnect Roaming & Supervision of Transactions a comprehensive suite for Interconnect revenue and margin protection tion Bypass detection (ByP) Quality of Service (QoS) Revenue Assurance & Monitoring (RaM) Security of Transactions (SoT) securing the value of your business 7

8 @first: a comprehensive suite for Interconnect revenue and margin protection a set of services based on Voice and Data call campaigns - flexible mechanism of automated test calls - detect all fraudulent activities (bypass or re-route route of international incoming traffic*) a functional service architecture - the best flexibility and combination - a wide range of modules from By pass to Security of transactions, Revenue assurance and QoS operators network By pass QoS Revenue Assurance your network Security of Transactions Orange Managed *where applicable Services Platform 8 8

9 .and more with professional services audit plan and revenue risk exposure assessment maturity level of revenue stream control control policy for fraud and revenue assurance mobile transactions fraud environment survey compliance support for mobile money detailed QoS survey 9

10 agenda fraud: what is at offer presentation a case study the cluster approach TBS-P system presentation

11 Comores Telecom context context needs a monopolistic operator, 100% state-owned initial situation - constant subscriber growth - new regional routes - sustained drop of interconnection traffic and revenue sample tests show that international traffic is bypassed with good voice quality fraud level assessment fight current fraud in order to recover lost revenue set-up a scanning solution in order to prevent recurrence offer selected by the customer

12 Comores Telecom offer in place project started in trial mode Nov. 9th. 26% CLI issues detected waiting for Comoros redirection numbers for ramp-up target tracking calls receiving calls test call campaign volume detect on-net and off-net traffic bypass calls on 300+ routes (carriers, VoIP and calling cards), from 55 countries calls received on our probes in Comoros test calls adapted dynamically, and adjusted to Comoros needs call attempts per month in the run phase

13 Comores Telecom offer in place project started in trial mode Nov. 9th. 26% CLI issues detected waiting for Comoros redirection numbers for ramp-up specific routes reporting real-time alerts duration operators with direct routes to Comoros Telecom tested specifically reports published in a dedicated area of our securized website - monthly reviews (results, strategy, adjustment) alerts via , latest 10 minutes after detection of a fraudulent SIM 6 month periods, renewable

14 agenda fraud: what is at offer presentation a case study the cluster approach TBS-P system presentation

15 Bypass Detection cluster approach On-net SIM Box Off-net IN SIM Box Off-net OUT SIM Box target: allow a global and coordinated SimBox handling on a destination to improve efficiency (notably for off-net SimBoxes) prerequisite: obtain the agreement of all operators concerned and set clear conditions for the operation (duration, resources, technical implementation, organization, and contractual framework) implementation: short-term term after contract signature local mobile operator roles: - share data as soon as available (malicious SIM numbers) - deactivate SIM cards timely (deactivation duration is a key driver for the fraudsters business case) International Carriers role: - launch tests with the planned frequency - send out alerts with the required frequency to the teams in charge 15

16 benefits of the cluster approach On-net SIM Box Off-net IN SIM Box Off-net OUT SIM Box exhaustive quick - on-net net - off-net - international - implementation - alert - detection reliable - no false positives easy-to to-use : - Android-based - mail alerts 16

17 agenda fraud: what is at offer presentation a case study the cluster approach TBS-P system presentation

18 what is TBS-P solution? TBS-P (Tracking By-pass System Probe) is a detection system dedicated to SimBox detection within a suite developed by Orange Labs it is our in-house solution bypass module its one-of of-its its-kind quality and efficiency stem from its agile client-server architecture: probes on the operator s side are based on standard Android Smartphones equipped with the adequate software TBS-P that s also up to 1,400 (unanswered) calls per day and per terminal and up to 5 terminals per client a very quick implementation (in a week when all required conditions are provided) reduced costs for the operator 18

19 TBS-P solution is both a flexible architecture and cutting-edge expertise select promising routes - detect sim boxes - activate countermeasures - alert quickly long distance Carrier(s) TDM or Voip network discount call Provider(s) VoIP call SIM box(es) media gateway selected direct route(s) IC NGN ISCs automatic SIM cancellation HLR MSC Called number Redirection Android spy smartphones 3G or WiFi CLI collection 19

20 TBS-P footprint Tunisia Jordan Morocco Egypt Mali Senegal Guinea Bissau Guinea Ivory Coast TBS-P is largely used today by around 10 Orange affiliates Niger Central African Republic Cameroon Democratic Republic of Congo Uganda Kenya daily monitoring results in an average 500 efficient calls per day and per terminal. Number of terminals to be adjusted based on fraud level. first contacts and contracts signed with operators outside the Orange Group Botswana Madagascar Mauritius La reunion 20

21 thank you!