KTA1010 INSTALL GUIDE

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Willis Copeland
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1 KTA1010 INSTALL GUIDE Table of Contents 1 Check for Required Items Installation Installation View Connection Chart to determine cable types Ready to use Network Settings SIP Settings Save Settings Normal Operation Working Status Commands for Setting Parameters Configuration Parameters Network configuration parameters SIP Protocol Configuration Parameters Audio and Other Configuration Parameters Buttons FAQ Performance and Features The Electronic Specifications Operating/storing Environment Dimensions Features Standards and Agreements Recommend Usage Net Condition... 10

2 1 Check for Required Items Please check to be sure that you have all of the following components: KTA 1010 Broad internet access Regular phone One power adapter Ethernet (RJ45) cable RJ11 phone cord 2 Installation 2.1 Installation View Please install your terminal as the connection chart above.

3 2.2 Connection Chart to determine cable types Internet Routrt Sever ADSL/CABLE Modem ADSL/CABLE Modem Switch/hub Sever Router Switch/hub Switch/hub 5 6 LAN PC 7 8 Switch/hub PC PC To determine the type of cable that you will need to connect to your terminal, look at the above diagram and determine the number of your configuration. The types marked 2, 4, 5,6,7,8 are Straight-through Ethernet cable; the type marked 3 is Crossover Ethernet cable. If the DSL/CABLE Modem has the auto-reversal function (it usually has this function), the line marked 1 is Straight-through Ethernet cable, and otherwise it is Crossover Ethernet cable.! Note: When you are using the terminal as Hub, in types 1, 2, and 6 you may not be able to get an IP address from the network. The Ethernet (RJ45) cable we put in the box is a straight-through cable. 3 Ready to use First of all, you should obtain the IP address of the KTA1010. Dial #*047# on the phone and listen for the local IP Address. If the IP address you hear is or , you should contact the network administrator or your service provider. After getting correct IP, open an Internet Explorer browser on a PC that is connected to the same network as the KTA, type the IP address into the address bar and press Enter. You will see the login screen, the default password is; Password: 1234

4 3.1 Network Settings DHCP is default network status, your KTA will get the required network parameters such as IP, subnet mask automatically. If your network uses static IP, you should set local IP, subnet mask, gateway IP, DNS and DNS2 first. If your network uses PPPoE, you should set PPP ID, PPP password first Important: If your service provider makes presetting such as account, password, IP phone number, server address, you do not need to do the following operations. 3.2 SIP Settings After do the corresponding operations above, you should set these parameters which required to login SIP server: Service Address, Service Port, Register Port, SIP Port, Domain, IP Phone No., User ID, Password. Please check them in Save Settings Simply click on Save Settings and exit the browser after the Update Successful screen appears. 3.4 Normal Operation After the KTA reboots, the TX/RX LEDs will flash and if the KTA was properly programmed, the Service LED will come on and remain on. In addition, when the phone is off-hook, you will now hear a dial tone and can make calls. 3.5 Working Status The default working status is VoIP regardless of whether the FXO port is connected with PSTN line. Switch to PSTN status: after the phone is under normal working mode, the VoIP is the preferred status. Pick up handset to make VoIP calls and set parameters. if you want to switch to PSTN mode, please follow operations below: Pick up handset press * switch to PSTN status(the LED phone light will flicker) making calls. Pick down the handset, the phone automatically switch to VoIP working status 4 Commands for Setting Parameters You may configure several aspects of your KTA without the use of a computer simply by using the telephone connected to the Phone (FXS) port. Please pick up handset before you input these command. If the command is successful you will hear a special sound.! Note: Each Command below is followed by its alphanumeric representation to make it easy to remember. Function Command Key Pad Meaning Query IP Address #*047# #*0IP# The IVR will tell you the IP address Set IP address #73847# xxx*xxx*xxx*xxx# #SETIP#xxx.xxx.x xx.xxx# For example: #73847#

5 Function Command Key Pad Meaning Enable DHCP #3427# #DHCP# Set network status as DHCP Disable DHCP ##3427# ##DHCP# Set network status as static IP Reboot #778# #RST# Reboot the terminal Restore Default Settings #358# #DLT# Restore default settings Upgrade Firmware by FTP #387# #FTP# Update firmware by FTP method Query Firmware Version #38376# #FVESN# Pick up handset, the firmware version will be spoken. 5 Configuration Parameters 5.1 Network configuration parameters Parameter IP Type The terminal can have 3 ways to get network parameters: DHCP, Static IP or PPPoE, please select one. If you do not know, please ask your network administrator or service provider. DHCP If your terminal is configured to use DHCP, The required network parameters such as IP, subnet mask will automatically be configured as soon as it is connected to the LAN and powered up. Static IP Select this item to authorize users set IP address, subnet mask and gateway IP address of KTA manually. PPPoE Select this item to enable PPPoE protocol which is designed for ADSL and Cable Modem users. With this system, ADSL ISP automatically assigns all the required IP parameters to any device connected to it when the device log on. PPP ID/Password With PPPoE selected in IP Type drop down list, please enter the user name here. Local IP/Subnet M k/g te IP With Static IP selected in IP Type drop down list, please enter IP address, subnet mask, gateway IP of KTA here. Note that this address should match

6 Parameter Mask/Gateway IP the IP address assigned to you by network administrator or your ISP. DNS/DNS2 This field defines the primary or backup DNS (Domain Name Server) address. With Static IP selected in IP Type drop down list, plese enter DNS IP of KTA here. MAC MAC address is the physical address supplied by the Ethernet NIC. 5.2 SIP Protocol Configuration Parameters! Note: Please check with your ISP for the protocol settings. Changing the settings without proper guidance may result in the KTA not functioning. Parameter Service Address SIP server address, Please ask your service provider if you do not know what to fill in. SIP Port SIP server port, 5060 is default value. Please ask your service provider if you do not know what to fill in. Register Port The local SIP port. The default port number is 5060 or Please ask your service provider if you do not know what to fill in. Domain It s the SIP realm. Please ask your service provider if you do not know what to fill in. Expire Time It used for negotiate with the softswtich for registration expire time. nat traversal: When the terminal with private IP address need communicate with other terminal in a different LAN or on Internet, please select an item from dropdown list. disable: Select this item when the sip proxy server and terminal in the same LAN, or the sip proxy system supports the terminal working behind the LAN. NAT Traversal enable: When the system does not support terminal working behind the LAN, please select this item to search public IP address of the NAT device. With this item selected, nat addr field will be activated. Besides, port mapping (port forwarding) needs to be properly set up on NAT device. stun: Select this item with Stun server used according to requirement of system. STUN presents a working solution for most NATs that are not symmetric, e.g., most of the household routers have non-symmetric NAT and in this case, it is OK to use STUN. However, STUN does NOT work with

7 Parameter symmetric NAT and if your routers have built-in symmetric NAT, do not use STUN. If your configuration is STUN-friendly, please configure your terminal to use it. With this item selected, nat addr field is activated. Please ask your service provider if you do not know which one to select. NAT Addr When NAT Traversal is set to enable, please put the domain name of the servers ( These server helps to find out the public IP of the NAT device) into nat addr. When NAT Traversal is set to Stun, please put the URl of the stun server into NAT Addr, in the format as domain name/ip address : service port. NAT ttl When terminal sit behind a NAT device, it will send packets to server every NAT ttl seconds to keep the port mapping on the NAT device alive. User ID/Password The user name or password used to login SIP server for authentication The password used to login SIP server for authentication IP Phone No. The number of this KTA, usually is allocated by system. 5.3 Audio and Other Configuration Parameters Parameter CODEC 1,2,3,4,5 CODECX set the priority of the audio compression algorithm. CODEC1 is the preferred codec, default value CODEC1=G729, others are backup codec modes, different system may choose different backup codec mode. Available codecs are G.729,G.7231,G.711u, G711a. G7231 highrate Enable/disable g.7231 high rate. G high rate is 6.3kbps, low rate is 5.3kbps. Default is checked, do not change unless directed by support. VAD Enable/disable VAD (Voice Activation Detection) AGC Enable/disable AGC (Automatic Gain Control) AEC Enable/disable AEC (Automatic Echo Cancellation) Access Code This is the password for the web interface, make sure to remember this if you change it. SNTP IP Enter the IP address of time server. The default SNTP server address is

8 5.4 Buttons Parameter Save Settings Click this button to save the configuration and the KTA will reboot. Once the KTA reboots successfully, the new configuration is effective. Update Firmware Downloads the latest firmware to your KTA and KTA will reboot automatically after upgrading. Restore Defaults Reset all settings to factory defaults. 6 FAQ Problem Possible Cause Solution Your internet connection bandwidth is less than 30Kbps Unacceptable voice quality under VoIP Unstable network connection: Network delay > 400ms or network trembling > 100ms or network packet loss > 10% Please use your phone in a good quality network. Login server failed (Service LED off) The network is blocked The connection to the server s SIP port is modified or filtered Your network has a proxy server which is blocking the terminal s connection to the internet. The data to the terminal s SIP port is modified or filtered Please contact network service provider or network administrator to ensure the network and ports are available, and the data is not modified or filtered. If there are problems left, please contact your service provider for technical support. Your terminal is configured with incorrect account details. Please correctly enter account and password. If there are problems left, please contact your service provider for technical support. Your terminal is configured with an incorrect server address. Please contact your service provider for technical support

9 Problem Possible Cause Solution Login succeeded (service led on), can t use phone: after picking up handset you cannot hear dial tone, or press key without sound Something is wrong with KTA or its settings. Maybe the impedance of KTA is not match your phone Press #778# (#RST#) to restore KTA, then reuse, or power off and turn on again Please check the phone s impedance, if not match with the terminal, please use another one which can match KTA. 7 Performance and Features 7.1 The Electronic Specifications Voltage: 12V DC, 500mA Power adapter: AC input 100~120V (USA, Japan etc.) or 220~240V (China, Europe etc.) or 100~240V,47-63Hz Network interface: IEEE Base-T EMC: FCC Part15 CLASS B /CE 7.2 Operating/storing Environment Operating temperature: 0 to 50 C (32 to 122 F) Storing temperature: -30 to 65 C (-22 to 149 F) Humidity: 10% to 90% no dew 7.3 Dimensions 178x 119x 31.6mm (L x W x H) 7.4 Features Basic Port two RJ45 ports compatible with IEEE Base-T, one FXS port, one FXO port. Power adapter AC input 100~120V (USA, Japan etc.) or 220~240V (China, Europe etc.) or 100~240V, 47-63Hz Log-in to specific soft-switch platform Automatic searching for soft-switch platform Supports DHCP: Automatically obtain local IP, subnet mask, router IP Supports PPPoE Automatic Gain Control Voice Active Detection Comfortable Noise Generation

10 Echo Cancellation Dynamic Buffer Management minimize effect to voice quality caused by audio delay jitter Support NAT Traversal Supports SIP Supports Remote Upgrade Lightning proof 7.5 Standards and Agreements IEEE Base-T G.711A, G.711µ, G K/6.3 Kbps and G.729 audio codec SIP TCP/IP: Internet Transport and Control Protocol RTP: Real-time Transport Protocol RTCP: Real-time Control Protocol AGC: Automatic Gain Control VAD/CNG Voice active detection/comfortable noise generation G.165 Echo cancellation DTMF Tone Generate and Detection:Inbound DHCP: Dynamic Host Configuration Protocol PPPoE: Point to Point Protocol of Ethernet DNS: Domain Name Server FTP: File Transfer protocol HTTP: Hyper Text Transfer protocol Impedance:600Ω 7.6 Recommend Usage Net Condition Delay: Less than 400ms Jitter: Less than 100ms Package loss: Less than 10% Bandwidth: Minimums 30Kbps

KTA3100 INSTALL GUIDE

KTA3100 INSTALL GUIDE Table of Contents 1 Check for Required Items...2 2 Installation Steps...2 2.1 Installation View... 2 2.2 Connection Chart to determine cable types... 3 3 Ready to Use...3 3.1 Obtain