The Last Mile in Digitalising Your Client Onboarding Process

Transcription

1 The Last Mile in Digitalising Your Client Onboarding Process Wenn Sie diesen Text lesen können, müssen Sie die Folie im Post-Menü mit der Funktion «Folie einfügen» erneut einfügen. Sonst kann kein Bild hinter die Fläche gelegt werden!

2 Agenda Challenges SuisseID Services Digital Identification Digital Signature Conclusion Seite 2

3 Two Major Challenges We are facing two major challenges when trying to digitalise the client onboarding process: Challenge 1 Digital Identification How to reliably authenticate somebody s identity online? Challenge 2 Digital Signature How to integrate a legally valid electronic signature? Save money Save time Be compliant Seite 3

4 Some Numbers 42 percent of processes in companies require a handwritten signature. This delays processes by an average of 3.1 days. 48 percent of all documents are printed only so they can be signed. 44% 44 percent of potential clients lost in onboarding process that is both physical and digital. Seite 4

5 What Are the SuisseID Services? Challenges SuisseID Services Digital Identification Digital Signature Conclusion Seite 5

6 What Are the SuisseID Services? The SuisseID service concept was initiated by the Swiss State Secretariat for Economic Affairs SECO in It is the Swiss standard for digital identity, secure login and digital signature. The SuisseID is therefore your virtual passport and pen at the same time. Identification Digital verified identities Authentication Secure login with two-factor authentication Digital signature Legally valid Seite 6

7 Evolution of SuisseID Services Seite 7

8 Facing the First Challenge Digital Identification Challenges SuisseID Services Digital Identification Digital Signature Conclusion Seite 8

9 Facing the First Challenge Digital Identification SuisseID reliably authenticates identities online Identification of the SuisseID-holder according to the Swiss Federal Act on Digital Signatures (ZertES) ZertES identification requirements similar to AML identification requirements (Art. 3 para 1) ZertES asks for face-to-face identification (Art. 8 para 1) VZertES asks for pass / ID Identification process must be audited regularly by an accredited audit-firm (today KPMG) Swiss Post has a long tradition in doing identification for 3 rd parties (for example «Yellow ID» for opening bank accounts) Seite 9

10 Facing the Second Challenge Digital Signature Challenges SuisseID Services Digital Identification Digital Signature Conclusion Seite 10

11 Facing the Second Challenge Digital Signature The digital signature with SuisseID is equal to the handwritten signature The SuisseID signature service is compliant with the Swiss Code of Obligations (Art. 14 para. 2bis) and the Swiss Federal Act on Electronic Signatures (ZertES). Seite 11

12 SuisseID Services Customers and Partners Identification and transaction signing Identification, Authentication Identification, Authentication, Signature Seite 12

13 Conclusion Challenges SuisseID Services Digital Identification Digital Signature Conclusion Seite 13

14 Conclusion SuisseID services help you overcome the two major challenges in making onboarding completely digital: SuisseID services reliably identify and authenticate individuals online. SuisseID services provide a digital signature equal to the handwritten signature. Together with AppWay, SuisseID services will help you to take the last mile in digitalising your client onboarding process. Seite 14

15 Thank You. Pascal Leu Head of Business Unit Identity Management Joseph Koenig Product Manager Identity Management Reinhard Dietrich Head of Operations Jürg Kubli Sales & Partner Manager Telefon (Zentrale) Mobile Telefon Mobile Telefon (Zentrale) Mobile Telefon (Zentrale) Mobile Swiss Post Solutions AG Sägereistrasse 25 Postfach 8152 Glattbrugg Page 15