SIP Trunk2 List Screen Warning Log Display Function Manual
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1 SIP Trunk2 List Screen Warning Log Display Function Manual Ver /11/21 Updates on concurrent call limit warning log screen were added. - Updates related to 30 minutes display time of warning log were also added. Ver /08/24 Initial release version of this manual.
2 Table of Contents 1.Warning log display function 2.Warning log display on SIP Trunk 2 list screen 3.Details of warning log on SIP Trunk 2 list screen 4. Concurrent call limit warning log screen 5. Blocked IP address warning log screen 6. Other warning log screen 2
3 1.Warning log display function The warning log display function is a feature use to display a warning log related to SIP Trunk 2 unique occurred in the circle on the SIP Trunk 2 list screen which can be used by customer for troubleshooting. Details about the warning log can be seen by clicking on the warning log link. Example 3
4 2.Warning log display on SIP Trunk 2 list screen Example display when there are no warning logs Example display when there are warning logs Warning logs that occurred 30 minutes ago are displayed. Past warning logs (three months) can still be seen using a separate screen or page. Details will be discussed in a subsequent section. 4
5 3.Details of warning log on SIP Trunk 2 list screen Description of warning log screen A B C Warning logs that occurred 30 minutes ago are displayed. 2 This link will redirect you to Channel Restriction Alert Logs page which displays warning logs related to exceeding the limit of simultaneous call of a SIP Trunk2 unique. 3 This link will redirect you to Blocked IP Address Logs page which displays warning logs related to IP addresses which were blocked by our system. 4 This link will redirect you to Other Alert Logs page which displays warning logs such as authentication failure, blocking of call by outgoing/incoming call restriction, blocking invalid phone number format, etc. Types of errors displayed A. Simultaneous call limit warning log This warning is displayed when the number of simultaneous calls set for SIP Trunk 2 unique ID is exceeded. Also this warning message is displayed as a notification that a simultaneous call limit warning has occurred, it does not necessarily means that the error/warning is continuing. B. Blocked IP address warning log This warning is displayed when an IP address is blocked by our system. When our system unblocks the IP address, this warning log will automatically disappear. C. Other warning log This warning is displayed due to authentication failure, blocking of call by outgoing/incoming call restriction, blocking invalid phone number format, etc. Also this warning message is displayed as a notification that some problems or failure has occurred, it does not necessarily means that the error/warning is continuing. 5
6 4. Concurrent call limit warning log screen Search condition 1 Specify the coverage period for searching for warning logs. 2 Specify the SIP Trunk2 unique ID from the pull-down menu. 3 Specify the number of the caller. 4 Specify the number of the called party or destination number After specifying the search criteria, press this button to start the search. 3 4There is no problem even if it is blank. 6 By clicking this button, a dialog box will appear that will allow you to view and copy the details of the selected warning log. 7 It is the date and time when the warning occurred. 8 This is the caller's phone number when the warning occurred. 9 Destination phone number when the warning occurred. 10 This is the affected unique ID when the warning occurred. 11 This is the number of simultaneous calls assigned for the target Unique ID. 12 The reason why the warning log occurred. 13 By pointing the mouse cursor above the icon, a possible solution to the warning is displayed. 14 The value of the Call-ID header included in the SIP message at the time when the warning has occurred. 6
7 5. Blocked IP address warning log screen Search condition 1 Specify the coverage period for searching for warning logs. 2 Specify the SIP Trunk2 Unique ID from the pull-down menu. 3 Specify the source IP address After specifying the search criteria, press this button to start the search. 3There is no problem even if it is blank. 5 It is the date and time when the warning occurred. 6 This is the affected unique ID when the warning occurred. 7 This is the blocked IP address. 8 The current state of the blocked IP address. If the IP address blocking is released, the status will be allowed. 7
8 6. Other warning log screen Specify the coverage period for searching for warning logs. 2 Specify the SIP Trunk2 Unique ID from the pull-down menu. 3 Specify the source IP address. 4 Specify the reason for the failure from the pull-down menu After specifying the search criteria, press this button to start the search. 3There is no problem even if it is blank. 6 By clicking this button, a dialog box will appear that will allow you to view and copy the details of the selected warning log. 7 It is the date and time when the warning occurred. 8 This is the affected unique ID when the warning occurred. 9 This is the caller's phone number when the warning occurred. Depending on "reason for failure" it may be blank. 10 Destination phone number when the warning occurred. Depending on "reason for failure" it may be blank. 11 Source IP address from which the warning log occurred. 12 The reason why the warning log occurred. 13 By pointing the mouse cursor above the icon, a possible solution to the warning is displayed. 14 The value of the Call-ID header included in the SIP message at the time when the warning has occurred. 8
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