3G Watcher MP 880W/881W. Online Help Rev 2.0

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1 3G Watcher MP 880W/881W Online Help Rev 2.0

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3 Table of Contents 3G Watcher Window Icons and indicators on the main 3G Watcher window System tray icons Startup options and warning messages Autolaunch 3G Watcher on MP modem power up Prompt before exiting Activation Activation Wizard Activation Wizard - Select Option Manual Activation Input Activation Code Enter Phone Number Enter Provider Specific Data User ID and Password SID Automated Activation Data Provisioning Wireless Data Connections Establish a high-speed connection Set a sound to notify you of a change in connection status Manage profiles Create a profile Edit a profile Delete a profile Change the default profile Set the default profile Save and restore a profile Set autolaunch options View data transmission statistics Rev 2.0 Jul.08 1

4 Contents View call history Data sessions Data counters Connection to MP Physical Interface Changing the Physical Interface Network Settings Select the frequency band Select networks manually and automatically GPS Reporting GPS Display window GPS signal AT Commands AT Commands for the MP modem Enter AT commands Log AT commands MP Advanced Features Device Name Operating Mode Power Off Timer Configure UDP ports Private IP Reset the MP modem Input/Output Devices Configure Analog Input Configure Digital I/O I/O Logging Monitor and Tracking Connection Watchdog Configure router functions Rev 2.0 Jul.08 2

5 Contents Set up static IP addresses Set up TCP/IP port forwarding Enable wireless access point Set the SSID Configure security settings Change the password Reset the MP modem to factory defaults Version Information LEDs MP 875 modem Troubleshooting Tips Insufficient signal strength Device not responding Initialization Failed Failed to connect to high-speed service Failed to communicate with device Incorrect SIM Invalid PIN PIN Mismatch SIM is blocked. Please contact your service provider Wrong PIN Reinstall the Watcher drivers Rev 2.0 Jul.08 3

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7 1: 3G Watcher Window The main 3G Watcher window provides status information and allows you to initiate and monitor data connections. 1 Icons and indicators on the main 3G Watcher window The main window uses these indicators: Device status. If an icon of the modem with an X is displayed, Watcher is unable to detect the modem. When you position the mouse pointer over this icon, the ToolTip reads: Device not available. This usually indicates that the MP modem is not connected. Signal strength and service status. The number of bars beside the antenna increases as signal strength increases, to a maximum of five bars. The ToolTip that displays when you position the mouse pointer over this indicator shows the RSSI (Received Signal Strength Indication) in dbm. An antenna with a line through it indicates no service is available. You are outside of the coverage area or have insufficient signal strength to maintain a data connection. Coverage. The icon indicates the fastest service that is: - Available in your current coverage area - Supported by your modem GPRS icon GPRS (General Packet Radio Service) EDGE icon EDGE (Enhanced Data for GSM Evolution) 3G icon UMTS (Universal Mobile Telecommunications System) HSDPA icon HSDPA (High-Speed Downlink Packet Access) HSUPA icon HSUPA (High-Speed Uplink Packet Access) HSPA icon concurrent HSDPA and HSUPA When only the letters are displayed, you are within the coverage area, but have not yet acquired the service. When the indicator has an outline, you have acquired service and are able to establish a data connection. When the indicator is filled, you have a data connection on the wireless service. Rev 2.0 Jul.08 5

8 3G Watcher Online Help GPS. If you position the mouse pointer over the GPS icon, the ToolTip shows you how many satellites are being tracked. Double-click the icon to open the GPS window. Roaming. You are connected to a network other than your local service provider's. There may be a surcharge for roaming service. (This service may not be available.) Data transmission. When the modem is connected to the network, the main Watcher window shows the amount of data received and sent. System tray icons Anytime 3G Watcher is running, the 3G Watcher icon appears in the system tray at the bottom of the computer monitor, indicating the connection status: 3G Watcher cannot detect the MP modem. Ensure that the MP modem is powered on and properly connected. You do not have an active high-speed connection. You have an active high-speed connection. Startup options and warning messages From the General pane in the Options window, you can set 3G Watcher to: Launch automatically on device insertion or power up. Set the default view. Display a warning before exiting. To access the General pane in the Options window: 1. From the main 3G Watcher window, select Tools > Options. You can set 3G Watcher to autolaunch a browser, a VPN, or any other application, after a connection is established. Related topics >> Autolaunch 3G Watcher on MP modem power up >> Prompt before exiting >> Manage profiles

9 Watcher Window Autolaunch 3G Watcher on MP modem power up When this feature is enabled, 3G Watcher launches automatically when the computer detects the MP modem (for example when the USB cable is connected), or when you power up a computer that has an attached MP modem. To enable this option: 1. From the main 3G Watcher window, select Tools > Options. 2. Under Startup, select the Autolaunch on device insertion or power-up field, and from the drop down list, select Yes to enable this option. Prompt before exiting If this feature is enabled, when you close 3G Watcher, it displays a warning indicating that any connections will be terminated. To enable (or disable) this option: 1. From the main window, select Tools > Options. 2. Under Warning Messages, select the Prompt Before Exiting field, and from the drop down list, select Yes to enable this option (or No to disable it). 3. Click OK. Rev 2.0 Jul.08 7

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11 2: Activation 2 If you purchased your MP modem directly from a service provider, you may already have an account and your MP modem may be pre activated. If your MP modem does not already have an activated account, the wizard will start automatically once you turn it on. To start it manually, select Tools > Activation Wizard. The Activation Wizard guides you through the process required to configure your MP modem with the required account parameters (phone number, username, password, and so on). Activation Wizard >> Activation Wizard Select Option >> Manual Activation >> Automated Activation Activation Wizard - Select Option The Activation Wizard walks you through the process of configuring an account. The process and options vary based on the service provider. This section is a guide only. Consult your product documentation, and follow the directions on screen and given by your service provider. If necessary, contact your service provider for assistance. Normally, the Activation Wizard autostarts if your MP modem does not have an activated account. To start the wizard manually, select Tools > Activation Wizard. Depending on your MP modem configuration, one or both of these options appear when the wizard is launched: Manual Activation This involves phoning your service provider, exchanging information, and entering your account information into the appropriate fields in the wizard. (You require a phone, other than your MP modem, to use this method.) Automated Activation This involves the MP modem placing a call to a special number at the service provider. Much of the process is automated. Follow onscreen prompts. Rev 2.0 Jul.08 9

12 MP 3G Watcher Online Help To begin activation of the MP modem, select an option and click Next. Manual Activation 1. When you have collected the required information, call your service provider. 2. Inform the representative that you are activating your Sierra Wireless MP modem. 3. In the Activation Wizard, click Next. Input Activation Code 4. Provide the ESN to the service representative. The representative will give you an activation code. 5. Enter the activation code and then click Next. Enter Phone Number 6. Enter the phone number that the service provider gives you and then click Next. This is the phone number assigned by your service provider. It is usually in the form of a 10 digit number: the area code and local number, without spaces or hyphens. For service providers supporting Wireless Local Number Portability (WLNP), the phone number may appear in separate parts, adding an entry for MSID or MIN (IMSI_S). Enter Provider Specific Data 7. Different service providers may require additional information. If prompted by the Activation Wizard, enter the information as provided by your service representative. User ID and Password 8. Enter the assigned ID and password, and then click Next. SID Your service provider may assign a User ID (username) and Password to control access to your account. 9. Enter the SID assigned by your service provider, and then click Next. The System ID (SID) governs which networks are home and which are roaming. 10. Click Finish to close the Activation Wizard. The MP 875 will reinitialize. After your service provider sets up your account on the network, your MP modem should be configured and ready for use

13 Activation Automated Activation 1. The MP modem places a call to the activation number shown. Manually enter the number only if your service provider instructs you to do so. 2. Follow any instructions or prompts. When complete, the message, Programming OK appears in the Status area of the Watcher main window. If you encounter any problems, contact your service provider. Related topic: >> Data Provisioning Data Provisioning OTASP (Over the Air Service Provisioning), supported by some service providers, is an automated feature to perform account setup for you by making a data connection to the CDMA network and using a secure Internet connection to download account parameters to the MP modem. When you activate your MP modem using the Activation Wizard, it is ready to make and receive voice calls and use Short text messaging (subject to feature availability). When you make your first data connection, the MP modem will use OTASP to obtain and activate your data services from the network. After this first activation, there may be changes to your account that will require updating parameters in the Sierra Wireless MP modem. If this is needed, select Tools Admin Menu > Data Provisioning to have the MP modem retrieve the updates to your data services account. Rev 2.0 Jul.08 11

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15 3: Wireless Data Connections 3 The type of connection your MP modem makes depends on: The type of MP Modem. The type of service(s) available from your service provider. The networks available in your current coverage area. Your MP modem always uses the fastest service available to it in a given area. The icons on the 3G Watcher main window indicate the type of service that is currently available and the connection status of your MP modem. Related topics >> Icons and indicators on the main 3G Watcher window Establish a high-speed connection The first time you establish a connection: 1. In the main Watcher window, click Connect. 2. Follow the on screen instructions and in Viewing data transmission statistics to set up a profile. 3. Click Connect again. The MP modem connects to the network. For subsequent connections, there is no need to click the Connect button. By default, the MP modem is in always on mode. It automatically turns on and connects to the network when you turn on the vehicle ignition. When you turn off the ignition, the MP modem automatically disconnects from the network and shuts off. To end a high speed connection, click Disconnect. Related topics >> Set a sound to notify you of a change in connection status Set a sound to notify you of a change in connection status When this feature is enabled, a sound is played when the modem connects to or disconnects from a network. Rev 2.0 Jul.08 13

16 3G Watcher Online Help To enable and disable the sound notification: 1. From the main window, select Tools > Options > Sounds. 2. Under the desired option (Connected, Disconnected), select the Enabled field and from the drop down list, select Yes to enable (or No to disable) playing a sound when themp modem connects to or disconnects from the network. 3. Under the option chosen in step 2, select the Sound File field and then click the browse button. 4. Navigate to the sound file you want and click Open. (You can use any.wav file.) To play the sound: 1. Under the desired option (Connected, Disconnected), select the Sound File field. 2. Click the play button. 3. To stop the playback, click the stop button. Manage profiles You can use the Profiles pane to: Create a profile Edit a profile Delete a profile Select the default profile Save and restore a profile Select whether your browser, VPN, or other application is automatically launched after a connection is established with any profile Profiles contain account information used to establish data connections. At least one profile must be set up on themp modem before you can establish data connections. Depending on your service provider and the configuration of your modem, the profile(s) may be: Already stored on the modem when you purchase it. Created automatically be 3G Watcher. Selected from a drop down list in Watcher. Created manually.mp For instructions on creating a profile, see Create a profile. Depending on your service provider, you may have more than on profile on your modem. If you have multiple profiles, one of them must be set as the default profile. This profile is used

17 Wireless Data Connections to establish a connection if you click the Connect button without selecting a profile. The default profile is also used to autoconnect. Note: Before you add, edit, or delete a profile, ensure that you are connected to the network. To access profile information, from the main window: 1. Select Tools > Connections. Related topics >> Create a profile >> Edit a profile >> Delete a profile >> Change the default profile >> Set the default profile Create a profile 3G Watcher includes pre defined profiles for many different service providers. You can either use one of these pre defined profiles, or create a profile manually by entering the necessary information. These instructions describe how to create a profile for a highspeed connection. Your service provider can give you all the information you need to set up the profile(s) you require. Depending on your service provider, you may need to enter some or all of the following information into your profile: User name Password APN (Access Point Name) To create a profile for a high speed connection: 1. Ensure that you are not connected to the network. 2. From the main window, select Tools > Connections. 3. Click the add button. 4. Complete the following fields: Profile Name (any meaningful description of the profile, such as the name of your service provider) User Name, if applicable Password, if applicable APN. Rev 2.0 Jul.08 15

18 3G Watcher Online Help (Check with your service provider for specific requirements for the user name and password.) 5. If you want to set 3G Watcher to launch your Internet browser, VPN, or any other program automatically, or if your service provider specified an IP address or DNS address(es), select the Advanced folder. Otherwise, skip to step Select the Launch after connecting field, and from the dropdown list, select which application, if any, you want 3G Watcher to automatically launch when a connection is established with this profile: None No application is autolaunched. Browser 3G Watcher autolaunches your default Internet browser. If you selected Browser, in the URL field, type the URL for the web site you want to view on connection. MS VPN 3G Watcher autolaunches a Virtual Private Network (VPN) connection. If you selected Microsoft VPN, in the Microsoft VPN (PPTP) connection field, select the VPN connection from the drop down list. Application 3G Watcher autolaunches an installed VPN program, or any other program you specify. If you selected Application, in the Application field, enter the path to the program or use the browse button to locate the.exe file for the software application you want to autolaunch. 7. If you have more than one profile, select Profiles, and in the Default Profile field, choose the default profile from the drop down list. The default profile is the one used by the autoconnect feature and is used if you click Connect without selecting a profile. 8. Click OK. Related topics >> Manage profiles >> Edit a profile >> Delete a profile >> Change the default profile >> Set the default profile Edit a profile To edit a profile:

19 Wireless Data Connections 1. Ensure that you are not connected to the network. 2. From the main window, select Tools > Connections. Note: If all the entries in the profile are unavailable, the profile is a locked profile that cannot be edited or deleted. 3. Select the profile and field you want to edit. 4. Make any necessary changes. 5. Click OK. Related topics >> Manage profiles >> Create a profile >> Delete a profile >> Change the default profile >> Set the default profile Delete a profile To delete a profile: 1. Ensure that you are not connected to the network. 2. Select Tools > Connections. 3. Select a profile and click the delete button. Note: If the delete button is unavailable, the profile you have selected is a locked profile that cannot be edited or deleted. 4. Click OK. Related topics >> Manage profiles >> Create a profile >> Edit a profile >> Change the default profile >> Set the default profile Change the default profile The default profile is used by the autoconnect feature. It is also used if you click the Connect button without selecting a profile. To change which profile is the default: 1. From the main window, select Tools > Connections. 2. From the drop down list in the Default Profile field, select the profile you want to use as the default. Rev 2.0 Jul.08 17

20 3G Watcher Online Help The default profile is used to establish a connection if you click the Connect button without selecting a profile. 3. Click OK. Related topics >> Manage profiles >> Create a profile >> Edit a profile >> Delete a profile >> Set the default profile Set the default profile If the default profile is set to autoconnect, a high speed connection is initiated automatically when the modem is powered on. To set the default profile: 1. From the main window, select Tools > Connections. 2. Select the Default profile field, and from the drop down list, select the profile you want to use as the default. 3. Click OK. Related topics >> Manage profiles >> Create a profile >> Edit a profile >> Delete a profile >> Change the default profile Save and restore a profile To save a profile: 1. From the main Watcher window, select Tools > Connections. 2. Click the Save Profile icon. 3. By default, the file is saved in the GSM Watcher folder under Sierra Wireless, but you can navigate to another location. 4. Name the file and click Save. To restore a profile: 1. From the main Watcher window, select Tools > Connections

21 Wireless Data Connections 2. Click the Restore Profile icon. 3. Select the profile you want to restore and click Open. Related topics >> Manage profiles >> Change the default profile >> Set the default profile Set autolaunch options For each profile, you can choose which applications, if any, open automatically when themp modem connects to the network. Note: Ensure that the profile is not connected to the network before you set the autolaunch options. To set the autolaunch options: 1. From the main 3G Watcher window, select Tools > Connections. 2. Under the profile you want to change, select the Advanced folder. 3. Select the Launch after connecting field, and from the dropdown list, select which application, if any, you want 3G Watcher to automatically launch when a connection is established with this profile: None No application is autolaunched. Browser 3G Watcher autolaunches your Internet browser. If you selected Browser, in the URL field, type the URL for the web site you want to view on connection. MS VPN 3G Watcher autolaunches a Virtual Private Network (VPN) connection. If you selected Microsoft VPN, in the Microsoft VPN (PPTP) connection field, select the VPN connection from the drop down list. Application 3G Watcher autolaunches an installed VPN program, or any other program you specify. If you selected Application, in the Application field, enter the path to the program or use the browse button to locate the.exe file for the software application you want to autolaunch. 4. Click OK. Rev 2.0 Jul.08 19

22 3G Watcher Online Help View data transmission statistics Depending on yourmp modem configuration, the amount of data received and sent during the current connection may be displayed in the main 3G Watcher window. These statistics are displayed during high speed connections. Related topics >> View call history View call history The Call History window lists data transmission statistics. (Depending on your modem configuration, this option may not be available.) To display the Call History window: 1. From the main window, select Tools > Call History. You can view a history of: Data sessions Data counters Related topics >> Data sessions >> Data counters Data sessions The Call History window shows the name of the carrier, the date, and the duration of data sessions. It also shows the amount of data received and sent during each session. To display information on data sessions: 1. Select Tools > Call History > Data sessions. To delete data session history: 1. Select Tools > Call History > Data sessions. 2. Click the Clear button. Related topics >> Data counters

23 Wireless Data Connections Data counters The Call History window shows a user data counter you can reset and a lifetime data counter that you cannot reset. To display the data counters: 1. Select Tools > Call History > Data counters. To reset the user data counter: 1. Select Tools > Call History > Data counters. 2. Click the Clear button. Related topics >> Data sessions Connection to MP Physical Interface 1. Go to Tools > MP Physical Interface Note: MP Physical Interface shows disabled under Tools after the connection is established. 2. Select USB, Ethernet, or Serial. 3. If you select Serial, select the COM1 port. 4. Click OK The interface availability for connecting will be subject to the usual interface priority of the MP. Changing the Physical Interface To change the physical interface: 1. Click on the Disconnect button, if the watcher is connected to your MP. 2. Go to Tools > MP Physical Interface 3. Select USB, Ethernet, or Serial. 4. Click OK Watcher closes, reopens and re initializes itself. Rev 2.0 Jul.08 21

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25 4: Network Settings 4 The Network pane in the Options window is used to set: Frequency Band You can specify the frequency band you want the MP 875 to use or set it to automatically select the band. Network Selection Mode You can specify the network you want the MP modem to use or set it to automatically select the network. To access the Network pane in the Options Window: 1. From the main 3G Watcher window, select Tools > Options > Network. Related topics >> Select the frequency band >> Select networks manually and automatically Select the frequency band Note: By default, the MP modem will automatically select the frequency band. Unless your service provider specifies otherwise, it is recommended that you use the Auto setting. If advised to do so, follow these steps to change the frequency band: 1. From the main window, select Tools > Options > Network. 2. Select the Frequency Band field and from the drop down list, select an option. (Only bands available on your model of MP modem are displayed.) Select networks manually and automatically Depending on your location, you may be within the coverage area of several networks. By default, the MP modem automatically selects a network based on your account and network availability. If you prefer, you can set 3G Watcher to display a list of detected networks, from which you can select the network you want to use. Your ability to obtain service on any network is dependent on your account. Rev 2.0 Jul.08 23

26 3G Watcher Online Help To change the network selection mode: 1. From the main window, select Tools > Options > Network. 2. From the Network Selection Mode drop down list, select one of these options: Automatic The MP modem selects the network to use. Manual The MP modem scans the area and displays a list of service providers (networks). Selecting an item from this list changes the network, but does not change the technology type (2G or 3G) or the Frequency band. The list may display a service provider offering both 2G and 3G services. Whether you select a 2G or 3G service for a particular service provider, 3G Watcher always attempts to connect to the faster 3G service first. If 3G service is not available, the modem attempts to connect to the 2G service of the selected service provider. It may take several minutes to complete the scan. To select a network when the MP modem is set to manual network selection: 1. From the Available Networks list, select a network and click the Apply button. If you select a network on which you cannot obtain service, the message, Failed to register with network appears. You should then choose a different network

27 5: GPS Reporting 5 GPS Display window The GPS Display window reports data from the embedded GPS module. From a cold start (where the MP modem is powered on with no stored navigational data), it may take a few seconds for the GPS module to obtain satellite fixes and begin reporting. Note: If the values reported in the window are grayed out, they are not being updated. The module must have a fix on at least four satellites to report latitude, longitude, altitude, velocity and heading. (The GPS icon ToolTip shows how many satellites are being tracked.) The module can track a maximum of twelve satellites. The GPS Display window reports: Latitude and Longitude these are your coordinates in degrees, minutes, and seconds. Speed this is calculated based on your current latitude and longitude and the last reading (one second previous). This is either in kilometers per hour or miles per hour depending on your chosen option. Direction this shows your direction in degrees from true north (0), increasing clockwise. Altitude this shows your altitude relative to mean sea level, in either feet or meters, depending on your chosen option. UTC this shows the Universal Coordinated Time (the time in Greenwich, England). The format of the time is based on your Control Panel settings in Windows. Local Time this is calculated based on the UTC and the time zone you have set in Windows. The format of the time is based on your Control Panel settings in Windows. The accuracy of the data reported in this window varies depending on the number of satellites being tracked, atmospheric conditions, and satellite clock errors. Note: The embedded module is a Trimble GPS module. For details on how these readings are measured and the accuracy of the data, visit Rev 2.0 Jul.08 25

28 MP 3G Watcher Online Help To change the Measurement System: 1. Select Tools > Options > GPS 2. Select Metric or Imperial in the Measurement System dropdown list. 3. Click OK. To open the GPS Display window: 1. Select Tools > Display GPS. or Double click the GPS icon on the main 3G Watcher window. (Position the mouse pointer over the GPS indicator to display a ToolTip showing you how many satellites are being tracked.) When the GPS Display window opens, it is docked to the main window. 1. To detach the GPS window from the main window, click the detach icon. 2. To dock the GPS Display window to the main window, click the dock icon. To view a map of the location, click the Map button. Related topics >> GPS signal GPS signal The GPS LED on the front of the MP modem shows the status of the GPS signal. If the LED is solid, satellite fixes have been obtained. The GPS icon on the main 3G Watcher window flashes when the module is unable to obtain a fix on at least four satellites. This may be because: The GPS signal is being blocked by a building or structure (such as when in an underground parking garage). Reception of the GPS signal is being affected by interference in areas with a large volume of radio signals (such as near antenna farms). Extreme atmospheric conditions (like thunderstorms) are affecting reception. The GPS antenna is faulty or improperly installed. Related topics

29 GPS signal >> GPS Display window 2.0 Jul.08 27

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31 6: AT Commands 6 AT commands are instructions that activate and de activate MP modem features. You can also use AT commands to query and configure some MP modem features. You can send AT commands to the MP modem through a terminal emulation program such as HyperTerminal or by using the 3G Watcher AT Command window. Using 3G Watcher to send AT commands provides you with a convenient interface and the ability to send AT commands over a USB cable. (If you are sending AT commands from HyperTerminal, you need a serial connection between the MP modem and the computer.) AT Commands for the MP modem The MP modem has two main components a radio module and a controller board. Each of these components has its own firmware (resident software). AT commands that begin with AT!MP are handled by the controller board; all others are handled by the radio module. For more information on AT commands and a list of supported AT commands, see the MP 3G Modems AT Command Reference (document # ). It is available at Note: The AT Command window displays AT commands and responses but does not display unsolicited messages from the modem. HyperTerminal will display unsolicited modem messages. Enter AT commands To send an AT command to the MP modem: 1. From the main 3G Watcher window, select Tools > AT Command. 2. Enter the AT command in the field and press the Enter key or click the Send button. To enable/disable scrolling: 1. Select the Auto Scroll check box. Rev 2.0 Jul.08 29

32 MP 3G Watcher Online Help When you select this check box, 3G Watcher automatically scrolls to the bottom of the window so that the most recent commands and responses are always displayed. To clear the display of previously entered commands: 1. Click the Clear button. Related topics >> Log AT commands Log AT commands You can create a log that records the AT commands you send and the responses from the MP modem. To create a log: 1. Click the Enable check box. Once logging is enabled, all commands and responses to those commands are written to the file you specified. To stop logging: 1. Clear the Enable check box. To delete the log file: 1. Select the log file and click the Clear Log button. Note: Clicking the Clear button removes the log from the display pane, but does not delete it. Related topics >> Enter AT commands

33 7: MP Advanced Features 7 The MP pane in the Options window allows you to: Assign a device name to your MP modem Set the operating mode Set the power off timer Configure UDP ports Set the private IP address Reset the MP modem Configure Analog Input Configure Digital I/O Set the I/O logging options Set monitoring and tracking parameters Configure the Connection Watchdog Configure router functions Set up static IP addresses Set up TCP/IP port forwarding Enable wireless access point Set the SSID Configure security settings Change the password Reset the MP modem to factory defaults Device Name If your vehicle is one of a fleet of vehicles being tracked, it is useful to assign a name to each MP modem so that each vehicle can be easily identified in alarm messages. To assign a device name: 1. Select Tools > Options > MP. 2. Under MP Modem Settings, enter the name in the Device Name field. 3. Click OK. Rev 2.0 Jul.08 31

34 3G Watcher Online Help Operating Mode The operating mode controls whether the MP modem connects to the network automatically when it is powered on. To fully understand these modes, it is necessary to recognize that there are two modem connections: Host to modem. This is the connection between the computer on which 3G Watcher in installed and the MP modem, and is established in one of these ways: If your computer is connected to the MP modem with a USB or Ethernet cable, a host to modem connection is automatically established as soon as the computer and the MP modem are powered on. If your computer is connected to the MP modem with a serial cable, a host to modem connection is established by selecting the Connect button in 3G Watcher. Modem to Network This is the connection between the MP modem and the network. In Always On mode (default), this connection is established whenever the MP modem is powered and network service is available. In On Demand mode, this connection is only established when the host to modem connection is also established. In an environment where a central network application is being used to control or monitor MP modems installed in a fleet of vehicles, it is usually best to use Always On mode. To set the operating mode: 1. From the main menu, select Tools > Options > MP. 2. Under MP Modem Settings, select the drop down menu beside the Operating Mode field, and select the desired option. 3. Click OK. Power Off Timer The way in which the MP modem is installed determines how it is powered on and off. In most cases the power supply for the MP modem is a vehicle s electrical system and the MP modem is powered on and off in one of these ways: The MP modem is powered only when the ignition is on. (The MP modem is only on when the engine is on.) The MP modem is powered on when the ignition is switched to Accessories. (This allows the MP modem to be powered on when the engine is off.)

35 Configure UDP ports The MP modem is connected to a separate on/off switch so that it can be turned on and off independently of the engine and vehicle accessories. The Power Off Timer field allows you to specify a period of time that the MP modem remains on after the ignition or separate on/off switch is switched off. To set the Power Off Timer field: 1. From the main menu, select Tools > Options > MP. 2. Under MP Modem Settings, select the field beside the Power Off Timer and enter the desired time (0 to 240 minutes). 3. Click OK. Configure UDP ports You can configure the port numbers on which the MP modem receives RNAP or raw GPS (TAIP) packets. You can also choose to have the RNAP packets routed differently if you are connecting through a VPN. To configure the routing of RNAP packets: 1. From the main menu, select Tools > Options > MP. 2. Under Network Settings, select the RNAP Host Relay field and choose Disabled or Enabled from the drop down list. When Disabled (the default), RNAP data is encapsulated in UDP packets and sent to the network. When Enabled, RNAP data is sent to 3G Watcher on a host computer, so that 3G Watcher can route it through the host s VPN connection. 3. Click OK. To configure the RNAP and raw GPS ports: 1. From the main menu, select Tools > Options > MP. 2. Under Network Settings, select the RNAP Modem Port field and enter the desired port number. The default is Select the Raw GPS Modem Port field and enter the desired port number. The default is Click OK. Rev 2.0 Jul.08 33

36 3G Watcher Online Help Private IP The private IP is used for data traffic between the MP modem and 3G Watcher. It distinguishes control and status messages from network traffic. Any valid private IP address can be used. Using a public IP address could cause the application to fail. To configure the private IP address: 1. From the main menu, select Tools > Options > MP. 2. Under Network Settings, select the Private IP field and enter the desired IP. The default is Click OK. Reset the MP modem Toggling this option performs a hard reset of the MP modem. It is the equivalent of powering down and then powering up the MP modem. This allows 3G Watcher to reset the MP modem if it is in another location, such as the trunk of a vehicle. To reset the MP modem: 1. From the main menu, select Tools > Options > MP. 2. Under Selective Modem Reset, in the Initiate one-time reset field select Yes from the drop down list. 3. Click OK. Input/Output Devices The input/output (I/O) port on the MP modem allows you to display readings on instruments and gauges and to remotely monitor sensors, panic buttons, and alarms. For information on setting up I/O devices, see the User Guide for your MP modem. You can configure the I/O ports in 3G Watcher (see Related Topics below), or by using AT commands (see the MP 3G Modems AT Command Reference, document # ). Related Topics >> Configure Analog Input >> Configure Digital I/O

37 Configure Analog Input >> I/O Logging Configure Analog Input To configure analog input devices: 1. Select Tools > Options > MP > Input/Output > Analog Input. For information on the connector pin each section refers to, see the User Guide for your MP modem. 2. To configure an analog sensor or gauge, select the heading that corresponds to the pin you are using, and complete the fields as follows: Label: Enter a name for the sensor or gauge (Measured Voltage, Vehicle Speed, etc.), up to 20 characters long. Unit: Specify the units of the input (volts, km/h, etc.), up to 20 characters long. Zero Scale: Enter the minimum value for the units you are reporting (used to convert the raw analog value of zero). Full Scale: Enter the maximum value for the units you are reporting (used to convert the raw value of 1023). Example: If you are measuring temperature, and the thermometer you have connected to the I/O connector measures between 30 (raw value 0) and +50 (raw value 1023) degrees Celsius, then your zero scale is and your full scale is Your label could be Temperature, and units, degrees C. The measurements are calculated for the 80 degree range (between 30 and +50), which is divided into 1024 steps ( degrees per unit step). A reading of 25 degrees (55 degrees above the minimum) would therefore show a raw value of 704 (55 degrees/ degrees per unit). To view the current settings: 1. Select Tools > Display I/O. Related Topics >> Input/Output Devices >> Configure Digital I/O >> I/O Logging Configure Digital I/O To configure digital input/output devices: Rev 2.0 Jul.08 35

38 3G Watcher Online Help 1. Select Tools > Options > MP > Input/Output > Digital I/O. You can configure devices on the two digital I/O and two digital input ports. For information on the connector pin each section refers to, see the User Guide for your MP modem. 2. Configure a digital sensor or gauge, select the heading that corresponds to the pin you are using, and complete the fields as follows: Type: Select Input, Output, or Not used. (Output is not available for headings 3 and 4.) Output State: Enter the desired output state (Logic low or Logic high). Label: Provide a description of the sensor or gauge, up to 20 characters long. Logic Low name: Describe the state of the device at logic level low, up to 20 characters long. For example, if a switch in the off position leads to a logic low, you could choose to label it Switched Off. Logic High name: Describe the state of the device at logic level high, up to 20 characters in length (such as Switched On). Alarm logic level: Assign an action associated with the I/O port: No alarm Low: A notification is sent, and the event is logged, if the state changes from a logic high to a logic low. High: A notification is sent, and the event is logged, if the state changes from a logic low to a logic high. Log Only: No notification is sent, but any change in logic level is logged. 3. Click OK. By default, the log file is located in the program folder or user folder and is called MpIoLog.txt. To change these settings, see I/ O Logging. To view the current settings: 1. Select Tools > Display I/O. Related Topics >> Input/Output Devices >> Configure Analog Input >> I/O Logging

39 I/O Logging I/O Logging Logged events are written to disk as [Date][Time][Type][Label][Current state], using the short date and time formats defined by the operating system. By default, the log file is located in the program folder or user folder and is and called MpIoLog.txt. To enable I/O logging and modify the default file location and name: 1. Select Tools > Options > MP > Input/Output. 2. Under Logging, select the drop down list beside Enable I/O Logging and select Yes. 3. Use the I/O Log File field and the Max. Log Size field to select the directory the log file is saved to and the maximum size of the log file. 4. Click OK. Related Topics >> Input/Output Devices >> Configure Analog Input >> Configure Digital I/O Monitor and Tracking The MP modem is designed to send GPS and I/O data to a central host. The Monitoring and Tracking Protocol (MT) defines how the MP modem data is packaged. You can configure the MT protocol in the Monitor and Tracking pane in 3G Watcher or by using the AT Command AT!MPMTCONF. For more information on using this AT command, see the MP 3G Modems AT Command Reference (document # ). When configuring MT, you specify the IP address and port number to which the MT data is to be sent, and the values for the timers that determine the frequency with which the data is to be sent. The MP modem provides four independent reporting engines, allowing data to be sent to four different destinations. This allows for example, GPS data to be sent to one host application, and I/O data to be sent to another. Each section of the Monitor and Tracking pane (Engine 0, Engine 1, Engine 2, Engine 3) corresponds to a reporting engine. Rev 2.0 Jul.08 37

40 3G Watcher Online Help To open the Monitoring and Tracking pane: 1. From the main menu, select Tools > Options > MP > Monitor and Tracking. 2. For each of the four engines, you can set: Connection type: Disabled This engine is not being used. UDP This engine is used for data transmission. GPS This engine is used for transmitting GPS information. Server IP the IP address of the network server. Server Port data will be sent to this port number on the network server. Low Report Rate interval (in minutes) between reports sent by the low rate timer. (The default is five minutes.) Fast Report Rate interval (in seconds) between reports sent by the high rate timer. (The default is three seconds.) GPS Timer interval (in seconds) between reports sent by the GPS timer. The default is ten seconds. (If this is set to 0, the report frequency is GPS driven. See the User Guide for your MP modem for more information.) The MP modem sends MT data to the IP address specified by the Server IP parameter. 3. Click OK. To send data to the MP modem, a host application on a network server requires the IP address of the MP modem. Typically service providers do not provide a static IP address to each device on the network. Rather, the IP address is dynamically assigned each time the MP modem registers on the network. This means that the host application must identify each MP modem by its Unique Mobile Device ID and capture its IP address as it registers. If the MP modem has a public IP address, the host application can simply check the IP address on the incoming data packets to determine the IP address of the MP modem. However, if NAT (Network Address Translation) is in use, the IP address assigned to the MP modem is likely to be a private IP address. For more information, refer to the User Guide for your MP modem. The Monitoring and Tracking Protocol Guide describes the protocols used in data transmissions between the MP modem and the network server. It provides the information necessary to develop host applications that process GPS and digital input from a fleet of MP modems. For more information contact support@sierrawireless.com

41 Connection Watchdog Connection Watchdog The Connection Watchdog monitors connections to determine whether the MP modem is able to receive data from the network. If the MP modem has not received any data for a certain time (configurable), the Connection Watchdog either sends a DNS query to the DNS server or pings a specified IP address, depending on how the feature is configured. If data is received following the DNS query or ping, the MP modem maintains the connection. Otherwise the MP modem terminates the connection. If the MP modem is in always on mode, it attempts reconnection once the connection is terminated. When a new connection is established, the MP modem verifies that the DNS server is valid or that pings are possible (depending on the Mode setting) before the MP modem begins monitoring for data receipt. If the MP modem is unable to verify the DNS server or the ping fails, the Connection Watchdog remains inactive, but the MP modem continues to either ping or verify the DNS server at the interval set by the Validation Timer. To configure the Connection Watchdog: 1. From the main menu, select Tools > Options > MP > Connection Watchdog. 2. Under Network Settings, in the Mode drop down list, select DNS or PING. If you select DNS, the Ping IP field will be greyed out. If you select PING, the DNS Name and DNS Port fields will be greyed out. 3. Complete the Ping IP, or DNS Name and DNS Port fields, depending on your above selection. The Ping IP format is X.X.X.X where X is a value between 0 and 255. (The default is ) The DNS Name is the web site name for DNS to resolve (such as The maximum string length is 128 characters. The allowed port values are 1 to The default is To avoid selecting a port number that is in use by another component, use the default port number. 4. Under Timers, in the Connection Timer field, enter the interval, in minutes, at which the MP modem checks whether data is being received. When this interval is reached, depending on the Mode setting, the modem either sends a DNS query or pings the address specified by the Ping IP field. The allowed values Rev 2.0 Jul.08 39