MiCloud Office Release Backend 4.5 Patch 6. Release Notes Build Number 8618

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1 MiCloud Office Release Backend 4.5 Patch 6 Release Notes Build Number 8618 August 30th 2017

2 Release Notes About this document This RN (Release Note) is intended for Partners and Customers administering MiCloud systems. NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation. The information is subjected to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate changes., Trademark of Mitel Networks Corporation Copyright 2017, Mitel Networks Corporation All rights reserved

3 Table of Contents New or modified functionality... 2 Resolved Issues... 3

4 Release Notes August 30 th 2017 New or modified functionality Summary Changed https port for deskphone provisioning A new https port (TCP 9443) has been added to the Edge Nodes that is used in the provisioning process of Desktop phones. Please, read the updated Installation and Upgrade Instructions, which ports need to be open from the outside. Updated documentation: Installation and Upgrade Instructions, Section Firewall Force full GC from command line A command to force the service JVM perform a full garbage collection has been added to service control commands. The full garbage collection will also compact and defragment the JVM memory heap. It can be used at times of low activity to avoid the JVM having to do full GC due to heap fragmentation when the activity is higher and the impact would be larger. Example usage (for a servicenode in this example): 'service servicenode forcefullgc' The command is available for the servicenode, managementnode, interconnectnode and edgeproxy services. Support tracking AMR/AMR-WB usage Mitel desk phones 6800 (and 6900 from 4.6 SP1) from FW 5.0 will have AMR/AMR-WB enabled per default when connected to Telepo. Therefore Telepo will track the usage of AMR/AMR-WB the same way as for Softphone+ (and Mobile VoIP clients from 4.6). Updated documentation: License Specification AMR NB CODEC AMR WB CODEC

5 Resolved Issues Ticket Id (Priority) Issue Id Summary Reported on a TK Fraud calls from bcs system previous version A security issue has been resolved. The security issue allowed download of Snom deskphone configuration, exposing end-user credentials, without verifying that the source was a Snom device. Updated documentation: Installation and Upgrade instructions, Section Firewall MTCS-5132 (High) TK Mitel SIP DECT was not allowed to be configured as 3rd party phone Mitel SIP DECT configured as a 3rd party phone was not allowed to setup calls. MTCS-4579 (Medium) TK Unable to login after failover After failover it's not possible to login via web without renewing memory cache MTCS-4991 (Medium) TK On Enterprise SIP trunk registration does not add required:outbound if support:outbound is not presented in the register A PBX that is connecting to Telepo does not support RFC 5626 and therefore does not ask for Outbound assistance by setting the required:outbound header. But in the 200 OK from Telepo required:outbound is added which is not correct. MTCS-4600 (Medium) TK Child org user can't use featurecode to login/logout group from external PBX phone Users in child organisation are not able to use feature-codes to log in/out from groups from an external pbx-phone via an External PBX-connector. MTCS-4645 (Medium) TK ACD callback calls does not show in Group call log Callback is enabled for an ACD queue. Call is made, which is placed in queue. Caller then chooses

6 Release Notes August 30 th 2017 the callback option instead of waiting in the queue. Callback call is successfully launched in due time, the agent and caller are connected and the call is completed without any problems. No record of this call is shown in the Group call log. MTCS-4394 (Medium) TK Cancel, ack issue When CANCEL a call initiated from telepo the Interconnectnode includes a VIA header in the ACK for 487 Request Cancelled with IP instead of FQDN that was used in both Invite and Cancel. MTCS-4251 (Medium) TK Incoming call are not routed to Active Diversion number Organization level inbound rules : When a call is received then call will be directed to active diversion number if this is enabled. But inbound call still routed to Desktop phone and softphone instead Diversion number MTCS-4145 (Medium) TK Group Call Log missing Norwegian translation Updated Norwegian translation of softphone. MTCS-3996 (Medium) TK Removal of mobile answerplace After upgrading SP1 Patch 8 there are problems with the removal of the mobile answerplace. The error that we are getting from Telepo is, <description>missing mobile answer place when trying to allocate a mobile VoIP license</description> MTCS-491 (Low) TK Date shown in Gui for system backups is local PC time, not actual backup time GUI on MN and SN is interpreting local PC time when viewing the auto backup schedule MTCS-4927 (Low) TK Delete user group, must be executed twice Webpage doesn't get updated when removing group with attached users. MTCS-1317 (Low) TK System resets callback settings when a user is changing voiceprompt When users changes the voiceprompt under "Voicepromts - > What progress message should caller hear" the settings for callback is reset to 0 MTCS-4837 (Low) TK Missing group log translation to finnish in the Softphone+ tab

7 Missing group log translation to finnish in the Softphone+ tab, the tab is named 'Group log', it is not localized to 'Ryhmäloki'. MTCS-4613 (Low) TK Wrong text in admin page under user administration When you want to select all users in the organization under admin view / user administration / users: There is a check box above the user list. When you move your mouse over that box it says: "Select all users on this page". It should say "Select all users" MTCS-3409 (Low) TK Call control via Softphone A (Softphone and is connected with call with deskphone mode) calls to B (Deskphone). Now A and B are connected and you can control A from Softphone as well as Deskphone. Now make a 2nd call while A and B are in call. When setting up a second call (to C) using softphone (call with deskphone) there are 2 calls on the softphone and both shows "Connected". When you hang up the first call, both calls are disconnected. However when you hang up the second call, the first call is still on hold and can resume the call via Mitel Deskphone. MTCS-3378 (Low) TK User Names can exceed SIP-DECT phone limits It is possible to add a user to the DECT system page on Devices adminsitration which is longer than allowed by the DECT system. This leads to that the DECT user cannot login to the phone. MTCS-613 (Low) TK Mitel phone reuses RTP port for 2nd dialogue in case of SIP REFER When creating a new dialogue phone should not use the same RTP source port as offered in the first dialogue created (port 3000). The issue only appears in case of Mitel initiate a new dialouge based on a recived SIP REFER. MTCS-329 (Low) TK Org Domain visible when fallback with Human assistance to Attendant The domain is visible for A-party when fallback with Human assistance to Attendant. MTCS-967 (Low) TK Call pickup for parked calls AND common Pickup

8 Release Notes August 30 th 2017 During configuration of "park" and "pickup" buttons on Mitel phones the following was noticed: "pickup" button can only be used for parked calls. It does not work for incoming calls (where the user has the rights to pick-up for his colleague). "pick-up" button should be usable for all calls as specified in "Services"-menu -> "Call Pick-up" : it is incoming calls, calls in queue and parked calls.

9 MiCloud Office Release Backend 4.5 Patch 7 Release Notes Build Number 8919 September 8th 2017

10 Release Notes About this document This RN (Release Note) is intended for Partners and Customers administering MiCloud systems. NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation. The information is subjected to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate changes., Trademark of Mitel Networks Corporation Copyright 2017, Mitel Networks Corporation All rights reserved

11 Table of Contents New or modified functionality... 2 Resolved Issues... 3

12 Release Notes September 8th 2017 New or modified functionality Summary AudioCode support for AMR/AMR-WB bandwidth efficient AudioCode Media Server (Mediant 3000) supports AMR/AMR-WB bandwidth efficient mode (instead of octet-aligned) Updated documentation: System admin Add a Media Server Compatiblity Matrix tab Device& 4rd Party Enterprise SIP trunk solution description Updated documentation: Solution Description - Enterprise SIP trunk Improve concurrent calls counter The current limit on how many calls a user can setup, i.e. "Number of maximum allowed concurrent calls per user" is not handling too many call setups at the same time. The counter is based on SIP dialogs. A SIP dialog is created when a provisional (> 100) is received. In order to be used for preventing massive fraud attacks, the feature has been improved, to also include call setup attempts in the counter. Read callback number in chunks Updated documentation: Org Admin guide, chapter 4.18 Voice prompts, added sub chapter Number formatting

13 Resolved Issues Ticket Id (Priority) Issue Id Summary MTCS-5367 (High) TK Voic forwarding to "human assistance" to external system fails due missing ACK from IN-node at answer IN-node is not sending back an ACK-message when a call is answered after the call has been sent to voic and user selects an option for "human assistance" and the call is MTCS-5206 (Medium) TK MTCS-5250 (High) forwarded to an external system. Voic forwarding to "human assistance" to external system fails due missing ACK from IN-node at answer Unable to access user details from limited superuser A limited superuser with access rights on the Admin profile are not possible to display the user-settings from a user MTCS-5165 (Medium) TK Time zone issue on UC360/conference unit Device UC 360 is not following the user's timezone. Its following the system's timezone. MTCS-5335 (Medium) TK Wrong number shows when answering ACD-group calls divided from Rulebased Option in Rule based number "When redirection number cannot be shown (e.g. on mobile), prefer to show rule based number as calling party" Enabled, displays the rule based number in soft phone instead of the A number. Wrong number shows when answering ACD-group calls divided from Rulebased MTCS-5256 (Medium) TK rd party dect devices not able to make phone calls 3rd party devices registered in Ascom dect basestation are not able to make phone calls MTCS-5229 (Medium) TK Refer of transferred call from external system fails when two IC nodes are used REFER from external application fails (when calling party is

14 Release Notes September 8th 2017 MTCS-5052 (Medium) TK Custom HTTP host name not used in Welcome $userweb When specifying an 'external http host' for a reseller this hostname is not used in the -body when sending a welcome mail, instead the system FQDN is used as the URL for the user portal link. MTCS-4884 (Medium) TK Missing call information not shown on Mitel6867i When an user is part of attendant group and missed an incoming call, then mitel6867i shows "missed call" in the display. But its not listed in the call log if the attendant tries to view it. MTCS-4516 (Medium) TK Database replication stops working Database replication sometimes stops working when the periodic aggregated license report gets created. MTCS-4684 (Medium) TK Calls Getting Invalid Number On Transfer Calling a customer on their own Org with mobile phone via PSTN, get answered by their AA and choose 1 to get transferred to a group mailbox, the message "That number is invalid" is played. MTCS-4535 (Medium) TK Cannot load groupcalllog on webportal with Firefox Group log not loading using Firefox browser. MTCS-3991 (Low) TK Voic bypass works only with designated rule Configuring a call-routing rule to send an incoming call to voic and having the voic set up to provide an option to bypass (by pressing 2) will not cause the call to progress to the next routing rule if the caller presses '2'. MTCS-3795 (Medium) TK CDR logs showing agent's details in billinguserid and BillingId in ACD call CDR logs showing agent's details in billinguserid and BillingId in ACD call instead of showing ACD details. Updated documentation: Call Details Records - Callback from function number MTCS-3799 (Low) TK Group call log "Filter by group" does not show supervised groups A supervisor cannot see the groups that the user are only

15 supervisor for in "Filter by group" in Group log. MTCS-3098 (Low) TK Diversion number not deleted when user has been deleted When user has diversion number defined and the user is deleted, information still exist somewhere. If the user is created again with the same username, diversion number is active although it should be empty. MTCS-4523 (Low) TK Max length for column "company" when importing contacts Max length for column "company" or other fields when importing contacts using the import file is 64 characters. When the field exceeds 64 characters it throws error. MTCS-3560 (Low) TK Voic - 24h clock not supported in Finnish language The voiceprompts for the Finnish language played up using 12H AM/PM format, but Finland is normally using 24H format for representing time. MTCS-2279 (Low) TK Contact name in Softphone when monitoring CTI call Name presentation error when using monitored calls (CTI) in the softphone application. When you have a active call on a user which has multiple endpoints (softphone + deskphone) and you pickup the call on deskphone you can see the monitored call in the softphone. But the name of the contact is gone and you only see the external number of the contact. This is the same on Windows and on Mac.