Corporate Internet Banking Service FAQ

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1 Corporate Internet Banking Service FAQ 1. How do I apply for BOCNET (Bank of China Internet banking Service)? In order to apply for the Service, you must have at least one account with Bank of China (Malaysia) Berhad (the "Bank"). Please complete the Bank's Internet Banking Service Application Form and visit the Bank's counter at any of our branches during office hours together with the Resolution. 2. What are services available on Bank of China Internet Banking (BOCNET)? Corporate Internet Banking Service We provide a wide range of corporate internet banking services for your convenience: Account Management: Today Balance Enquiry, Today Transaction Enquiry, History Balance Enquiry, History Transaction Enquiry, New and Old account number enquiry. Transfer and Remittance: Set up Single Payment, Set up Batch Payment, Authorize Payments, Cancel Payments, Amend Payments, Payments Enquiry. Self Service Management: Welcome Message, Change Password, Payee Management Convenience Services: Tool Download, Foreign Currency Rate Enquiry. 3. What do I need for access to BOCNET? Upon approval of your application for the Service, you will collect your User ID,PIN Mailer over the Bank's counter at any of our branches. You can start using the Service upon receipt of the User ID, password and an E-Token. Users are required to activate their E-token via our Corporate banking login web page. To access to the Service and perform secured transactions, please use the User ID, password and the one-time passcode generated by your E-Token. Please be sure to (i) keep your User ID, password and E-Token safe and secure and never give them out to any other person and (ii) take the necessary security precautions measures and practices.

2 4. What software and browser do I need for access to BOCNET? A personal computer that connects to the internet with Windows 2000, Windows XP, Windows 2003, Windows Vista or later version(s). IOS System may not access the Service. You would need Microsoft Internet Explorer 5.5 or later version(s). As a security precaution, please configure your Internet Explorer such that your User ID and password are not saved in your PC.The site is best viewed on 1024 x 768 pixels or above resolution. Anti-virus, anti-spy and firewall software must be installed in your personal computer particularly when they are linked via broadband connections, digital subscriber lines or cable modems. 5. How do I install the BOC Internet Banking security applet? Why do I fail to download the security applet? What should I do if an error code appears during installation? Installing the security applet may prevent other persons from controlling your computer and stealing your User ID, password and other important data by using worms (e.g. Trojan software). When you log in to the internet banking for the first time, you should click the link " Click to Install SafeControll " to download and install the internet banking security applet, or otherwise you will not be able to key in the login password. If you fail to download the security applet, it might be because your security software or firewall has stopped the downloading process. You may consider temporarily disable your security software and firewall and re-enable them after you have successfully downloaded and installed the security applet. It might also be caused by an unstable connection between your computer and the Internet. If your network connection is unstable and results in incomplete data download, please download the security applet again. If the error code appears during the installation of the security applet, it might be because the version of security applet downloaded is incompatible with your operating system. If you use an English-version operating system, please download the applet on from the English-version internet banking login page. If you use the Chinese-version operating system, please download the applet from the Chinese-version internet banking login page. 6. What should I do if I encounter SSL server certificate warning when I access the Service? If you encounter SSL server certificate warning when you access the Service, you should terminate the login session and inform us through immediately after logging off.

3 7. How can I log in to BOCNET? You can access BOCNET (Malaysia) via Read and understand the Corporate Internet Banking Security Alert, click Understand & Confirm Login Internet Banking icon to proceed for BOCNET login.

4 BOCNET uses a Security Applet to protect your User ID and password. On your first login, the following page will show up, indicating that you need to install the Security Applet. Please select "Click to Install SafeControll" to install the Security Applet. Please select the correct Applet language according to your OS setting.

5 After you have completed the Security Applet installation, you may be prompted by IE to "Enable" or "Don't Enable" the Security Applet the next time you access BOCNET. Please choose ENABLE. The BOCNET Login page with functional Security Applet in shown below. Please input your User ID, password and E-Token OTP. User ID and password are case sensitive, while verification code is not.

6 8. What are the functions of the E-Token? E-Token is a security device that is provided to you to enable you to access BOCNET.It will generate a unique 6-digit passcode, also known as a one-time password (OTP), which is displayed on a small screen on the E-Token, when activated by user. Each OTP has a limited time frame and can only be used once. Hence, please input the OTP within its time span for authentication when you log in to the Service. If not, you will need to re-activate it again to obtain a new OTP. The E-Token generally expires in 3-4 years and replacement can be done over the Bank's counter. 9. What do I need to do if I lost my E-token, or forgot my BOCNET User ID and Password? In the event of loss, theft or negligent damage to the E-Token, or forgot BOCNET User ID and password please proceed to one of our branches with a valid identification card or passport to request for a replacement. 10. What do I need to do if I have lost or misplaced the E-Token? The first five tokens upon application will be issued free of charge. In the event of loss, theft or negligent damage to the E-Token, please proceed to one of our branches with a valid identification card or passport to request for a replacement. The replacement fee is RM What can I do if I am not able to log in to BOCNET with the correct BOCNET User ID and password? For security reasons, if you have tried to log in to BOCNET with your PIN/E-Token passcode unsuccessfully for 5 times in a day and were unsuccessful, your PIN/E-Token will be locked and released the next day. However, if you have tried to log in unsuccessfully for a total of 15 times consecutively, the PIN/ E-Token will also be locked until it is unlocked over the counter. Please proceed to any of our branches with a completed application form, duly signed by the authorized personnel, to unlock the E-Token and apply for a new PIN. If you have entered the User ID and PIN correctly but the message is still "password is invalid", please try the following: a) Check your access page to BOCNET and make sure that you see the access page as per the picture below.

7 b) BOCNET uses control a security applet to protect your User ID, PIN and E-token Token passcode. Hence, if you are unable to login to BOCNET, please remove the control applet and reinstall. You need to be the computer administrator to do this. Please follow the following steps to reinstall: Step 1: At Control Panel, select BOC Security Applet and remove it.

8 Step 2: Enter the BOCNET login page and it will prompt you on the applet installation. Click on it and proceed accordingly.

9 Step 3: Close all browsers and log in to BOCNET.

10 c) If you confirm that you have entered the correct website with the applet properly installed but you are still unable to log in, please try to clear your browsing history. d) If you are still unable to log in after trying all the above, please kindly proceed to our branch for assistance. 12. How can I perform BOCNET (Corporate) transfers? BOCNET (Corporate) supports transfers within BOC Malaysia transfers to BOC Malaysia and global remittance. Before performing the transfer on BOCNET (Corporate), payees must be added. When you authorize BOCNET transfer transactions, please key in the E-Token to submit. (Reminder: For payee name kindly fill in Beneficially Full name with CAPITAL LETTER)

11 13. How do I add a payee for fund transfer? You can log in to BOCNET to add a payee. 14. What are the types of Funds Transfers that I may perform? There are 2 kinds of funds transfers: 1. Funds Transfer to BOC account. To transfer funds within your own BOC accounts. 2. Global Remittance To transfer funds to overseas bank via telegraphic transfer (T/T). 15. When can I perform a Funds Transfer? Please see the following table: Type of Transfer Transfer to account within the Bank (Same Currency) Transfer to account within the Bank (Cross Currencies) Telegraphic Transfer outside Malaysia in USD/ CAD/ EUR/ GBP/JPY/ SGD / AUD / HKD Transaction Time At any time except during the system maintenance period Business days / Banking Hours 9:15 am - 4:00 pm Business Day means Mondays to Fridays except when a public holiday or other government gazetted holiday occurs on such days.

12 16. What is the transfer limit for funds transfer? Transaction Type Transfer to own group of accounts within BOCM Transfer to third party accounts within BOCM Remittances to outside Malaysia Corporate (MYR) No Limit Aggregates Limit Can I make changes to my transaction limit? You can set up transfer limits for accounts over the counter. 18. BOCNET remittance Fees and Charges BOCNET Services Remit from MYR AC Transaction RM5,000 Transaction RM5,000 Fees (Each transaction) Outward Remittance (International). Cable fees: RM handling fees:rm2.00. Cable fees : RM30.00 Remit from FCA AC Transaction RM5,000. Cable fees: RM handling fees:rm2.00+ service fees: USD 4.00 Transaction RM5,000. Cable fees : RM service fees: USD SMS Notification a) Operator change of password b) Last authorizer approves the transaction.

13 20. How to operate Batch Payment Transaction? (1) Select Transfer and Remittance - Batch Payment or Convenience Service Tool Download, download Batch Payment Tools. (2) Click, download and install Batch Payment Tool (3) After the sofeware install click on, select RUN (4) Select: Malaysia and log in. (5) Click Save, as Excel files. (6) Click Open than key in all the remittance beneficially information and save as txt. (7) Go to Transfer and Remittance - Batch Payment, click upload file and up load the txt file. (8) Go to authorize page and approve the batch payment. Remark: (a) Maximum transaction volume: 1000 transaction. (b) Payer bank number: 00067

14 21. How do I know the exchange rate for the transactions performed in different currencies? You may click on the 'Exchange Rate Enquiry' option on the transaction page to get the real time exchange rate when you fill in the transfer instruction, but it may differ from the actual rate you get as the exchange rate could change during the time that you take to complete the transaction. Once you have completed the transaction, click 'Confirm' and you will receive a confirmation showing the actual exchange rate applied to the transfer. 22. What if my computer hangs or the internet connection is cut off in the course of performing banking transaction via the Service? If this occurred, you should resume access to the Internet and login to the Service in the normal way and check the balance or transaction records of your account through "Accounts Overview" and "Transaction Records" in "My Accounts", and determine whether or not any transactions you were contemplating have been successfully fulfilled. If the transactions have been successfully completed, you need not take any further action. If the transactions have not been completed, you may perform the transaction again according to your needs. If you have any questions or need any help, please contact us at When I access to the Service, why does it prompt "dialog failure"? After you have login to the Service, if you leave it unattended for a long time, the system will prompt "dialog failure" and log you off automatically. If you still want to use the Service, please login again. Such design is to prevent unauthorized access to your account if you leave your computer unattended and forget to exit the Service. 24. What should I do if I find the information displayed is in the wrong format or incorrect? Please contact us at immediately for us to look into the problem. 25. What should I do if I suspect that my E-Token is stolen or that there has been

15 unauthorized access to the Service? Please contact us at immediately to report the case. 26. How can I terminate the Service? You may terminate the Service by submitting the Bank Internet Banking Service Application Form indicating cancellation of the Service. 27. Contact Us Please contact us at should you have any queries on Internet Banking related issues.

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