This chapter provides an overview of user access management and Segment Management pods in the SNTC portal.

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1 SNTC Administration This chapter provides an overview of user access management and Segment Management pods in the SNTC portal. Overview The Administration tab in the SNTC portal allows the customer administrator to grant inventory access to the customer user(s). By default, the Administration menu in the SNTC portal is visible to all the customer administrators. The customer user or Partner (CBR) user cannot view the Administration menu. The Administration menu consists of the User Access Management pod. User Access Management The SNTC portal allows customer administrators to manage user access to different portions of their network using the user access management feature. The customer administrator can grant new users entitled company (EC) level access (all inventories) or access to one or more inventories. If the customer takes no action, by default a newly registered user will get access to all the inventories. Once the customer admin either grants or restricts access to specific inventories, upon next login the inventory drop-down list in the EC/Inventory selection dialog box shows only those inventories to which the user has access. Note: Access to the Administration tab is restricted only to customer administrators. The screen shot below shows the new user registration page. SNTC

Chapter 5 Smart Net Total Care Administration The Access Management button allows the customer administrator to provide the inventory access control to the customer user.

2 Chapter 5 Smart Net Total Care Administration The Access Management button allows the customer administrator to provide the inventory access control to the customer user. Once you click the Access Management button, the following message appears. Click OK if you have not made any other changes to the user s profile. If you have made changes click on Update to save the changes and then click on User Access Management. 5-2 Smart Net Total Care 1.16

Chapter 5 Smart Net Total Care Administration The customer administrator is redirected to the portal, where the admin selects the EC and the inventory details. Click Submit.

3 Chapter 5 Smart Net Total Care Administration The customer administrator is redirected to the portal, where the admin selects the EC and the inventory details. Click Submit. The following screen appears which shows the User Access Management Pod. The customer administrator can see the user he selected. The customer administrator provides access privileges to the inventories, by selecting the required inventory check boxes. Click Change to save the changes. A confirmation dialog box appears requesting to save the changes. Click Yes to save the changes. The following screen shot appears. Once when the customer administrator modifies the privileges to the user, the user would be able to view the changes only the next time they change EC and Inventory. Note: When customer administrator logs into the portal he can directly access the Administration tab to manage the users. They will be able to select the user and proceed as described above. Customer User/CBR User view: When a customer user/cbr user logs in they would not be able to view the administration pod. The customer user can select from the list of inventories that they are granted access to. By default, the customer/cbr can access the Dashboard and Aggregated reports. The user who is granted with limited access to the inventories would not be able to see the reports. Smart Net Total Care

Chapter 5 Smart Net Total Care Administration Segmentation of Customer Networks by Host name and/or IP address Overview For customers that want additional controls regarding the visibility of their

4 Chapter 5 Smart Net Total Care Administration Segmentation of Customer Networks by Host name and/or IP address Overview For customers that want additional controls regarding the visibility of their install base, SNTC provides the ability for the creation of logical segments. Segments provide a way to logically group devices within an inventory. Based on their role in the company, users can then be granted access to view the segments required for them to perform their job. Within an EC s inventory, the customer administrator can create logical segments based on hostname and IP address values. There are various conditions that can be used, such as IP address range or hostname patterns. The customer administrator can grant or deny user association to the segment as needed. When user assignment to segments is modified, the user will receive an notification regarding the change performed. When accessing the SNTC reports, the user is prompted to select EC, Inventory and Segment values (if configured). To create, edit, view and delete a segment perform the following steps: Go to Administration > Segment Management. 5-4 Smart Net Total Care 1.16

Chapter 5 Smart Net Total Care Administration To create a segment, perform the following steps: Click Create a New Segment tab in the Segment Management page.

Note: If multiple conditions are provided, the matching rule of ALL or ANY should be selected.

5 Chapter 5 Smart Net Total Care Administration To create a segment, perform the following steps: Click Create a New Segment tab in the Segment Management page. The Create a New Segment page appears with the details that need to be added. Note: If multiple conditions are provided, the matching rule of ALL or ANY should be selected. ALL indicates that a device needs to match all the indicated conditions to be included in the segment. ANY indicates that devices that meet any of the conditions will be included in the segment. Once the details are added, click OK. The following pop-up window appears indicating the segment creation in progress. Smart Net Total Care

To create a segment by IP, perform the following steps: Click Create a New Segment tab in the Segment Management page. The Create a New Segment page appears.

6 Chapter 5 Smart Net Total Care Administration To get the Total count of the segment, Click Get Total Count. The following message appears when you click Get Total Count. To create a segment by IP, perform the following steps: Click Create a New Segment tab in the Segment Management page. The Create a New Segment page appears. Select the IP Address from the drop-down list. Enter the IP Address in the text field. Click Get Total Count. The following message appears. To view a segment, perform the following steps: Click any one of the segment name link. The following View Details Page appears, where you can view the segment details. 5-6 Smart Net Total Care 1.16

Chapter 5 Smart Net Total Care Administration Note: You can now identify the segment name

To Edit a segment, perform the following steps: In the Segment Management Pod, from the

The Edit Details page appears. Once you have edited the following details, click OK.

7 Chapter 5 Smart Net Total Care Administration Note: You can now identify the segment name along with the EC and Inventory of the segments that are downloaded in the My Reports Pod. To Edit a segment, perform the following steps: In the Segment Management Pod, from the list of segments select any the segment that needs to be edited. Click the Edit icon. The Edit Details page appears. Once you have edited the following details, click OK. The updated details are displayed in the Segment Management page. Smart Net Total Care

Chapter 5 Smart Net Total Care Administration When you want to check the IP address of the Is in the Range of, perform the following steps: Select IP Address from the drop-down list and select Is in

To delete a segment, perform the following steps: In the Segment Management Pod, from the list of segments click any one of the segments that should be deleted.

8 Chapter 5 Smart Net Total Care Administration When you want to check the IP address of the Is in the Range of, perform the following steps: Select IP Address from the drop-down list and select Is in the Range of from the drop- down list Enter the ranges of the IP Addresses, and click Ok. To delete a segment, perform the following steps: In the Segment Management Pod, from the list of segments click any one of the segments that should be deleted. Select the segment and click Delete icon. The following confirmation message appears. Click Yes to delete the segment. Once the segment is deleted, the following confirmation message appears. Note: You cannot delete segments that are assigned to users. When you try to delete the segment that is assigned to the users, the following message appears explaining why the segment cannot be deleted. 5-8 Smart Net Total Care 1.16

I should be noted that a customer user that is constrained by a segment, they will not be able to view the

9 Chapter 5 Smart Net Total Care Administration Logging in as a user: The user selects the EC/Inventory and the segment that is assigned to him. I should be noted that a customer user that is constrained by a segment, they will not be able to view the Aggregated Report as that reports could extend their visibility beyond the defined segment. Users cannot view the Latest Product Alerts and the Expiring Coverages under the Dashboard. Smart Net Total Care

Smart Net Total Care User Registration

CHAPTER 2 Smart Net Total Care User Registration This chapter provides an overview of the SmartNet Total Care service and covers the following areas: Terminology Overview Overview of the User Registration