IBM Sterling B2B Services
|
|
- Mervin Cummings
- 6 years ago
- Views:
Transcription
1 Service Description IBM Sterling B2B Services This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service. The applicable Quotation and Proof of Entitlement (PoE) are provided as separate Transaction Documents 1. Cloud Service 1.1 IBM Sterling B2B Services IBM Sterling B2B Service is a cloud-based, business-to-business (B2B) integration-as-a-service solution providing connectivity and collaboration between Client and customers, suppliers, and the organizational entities with which Client has a business relationship ( Trading Partners ). Client s Trading Partners are organizational entities with which Client has a business relationship. The Cloud Service is based upon a value added network (VAN) known as the IBM Sterling B2B Collaboration Network. The Cloud Service delivers visibility and control over the business processes shared with outside companies and can provide onboarding and community support for a Client s Trading Partners. The main component of the Cloud Service is Transport. The Cloud Service provides connectivity and collaboration with Trading Partners and delivers visibility and control over the business processes shared with outside companies. The Cloud Services include, but are not limited to, data transport, carbon copy, delimiter conversion, document clipping, and First-In-First-Out (FIFO) processing. IBM will establish the hardware, software, and communications for the Cloud Service. Client and IBM each retain responsibility for access control, firewalls, user security, and hardware at their respective network entry point. As part of this Cloud Service, IBM will implement connectivity between Client and IBM and will work with Client during joint connectivity testing between Client and IBM. As further set forth on the Transaction Document, IBM will provide Mailboxes on the IBM B2B Collaboration Network, each of which is a private, electronic storage space that is assigned to Client, allowing Client to send, store, and receive electronic data. Client may also choose to use Mailslots, which are components of a Mailbox that allows the drop off and pick up of data. IBM will retain and provide on-line visibility to data which is 0-35 days old, via browser-based visibility tools. After 35 days Client will no longer have access to the data because it will be purged. The Cloud Service will enable Client to input and manage content containing information which may be considered personal information (PI) under applicable privacy laws including contact information (name, address, , phone number, staff ID, cost center) and technical identifiers (username, password, IP addresses, MAC addresses). IBM will comply with requests from Client, its employees, or Guest Users to access, update, correct or delete such personal information. This Cloud Service is not designed to any specific security requirements for sensitive personal information, protected health information, or other regulated content. Client is responsible to determine if this Cloud Service meets Clients needs with regard to the type of content Client uses in connection with the Cloud Service. Under no circumstances may Client use this Cloud Service to collect, process or store protected health information. 1.2 Optional Services Premium Support Services This optional support offering provides a dedicated team of assigned resources to be available for Client s support issues over and above our basic technical support. This Cloud Service is only available in North America Networking Options a. Collaboration Network Co-Managed VPN Subscription: consists of a connection to the IBM B2B Collaboration Network via Client s VPN connection Set-Up Services for Networking Options Set-up services will be provided to a Client owned or controlled location or an IBM location, as applicable. a. IBM Sterling B2B Services Collaboration Network - Co-Managed VPN Set-up: consists of working with Client to configure Client s VPN to connect to the IBM B2B Collaboration Network. i (11/2015) Page 1 of 7
2 b. IBM Sterling B2B Services Collaboration Network - Managed AS2 Set-up: consists of configuring Client s managed AS2 connection to the IBM B2B Collaboration Network. c. IBM Sterling B2B Services Collaboration Network - OFTP2 Set-up: consists of provisioning OFTP2 to connect to the IBM B2B Collaboration Network Community Services a. IBM Sterling B2B Services - Community Development Services - Standard Partner Survey consists of sending an existing survey template to collect data about EDI capabilities and plans to Client s Trading Partners. Client must provide a Trading Partner list. b. IBM Sterling B2B Services Community Development Services - Custom Partner Survey consists of assembling and sending a survey to collect data from Client s Trading Partners. Client must define the questions to be asked and provide a Trading Partner list. c. IBM Sterling B2B Services - Community Development Services - Document Verification Service consists of checking each Trading Partner s initial compliance with Client s EDI specifications by testing inbound Documents from Trading Partners against Client s EDI specifications. IBM's work includes sharing specifications with trading partners, setting up testing with trading partners, notification to Client as each trading partner passes testing, and developing biweekly summary reports. Client must provide the mapping specifications of the Documents to be tested and a trading partner list. The subscription fee for this service will be based on each Document type tested per Trading Partner. d. IBM Sterling B2B Services - Community Development Services - Partner Conversion Service consists of working with Client to convert existing VAN traffic and Client s Trading Partner community to the IBM B2B Collaboration Network. IBM's work includes contacting Trading Partners, notifying Trading Partners' VANs of the change, assigning a sponsor company ID to the Trading Partner's IBM Collaboration Network Mailbox, confirming that other VANs have routed IDs properly, monitoring Client s Mailboxes for five (5) business days, and working with Client to resolve Trading Partner/VAN issues. Client must provide a Trading Partner list. e. IBM Sterling B2B Services - Community Development Services - Partner Recruitment Service consists of recruiting Trading Partners to join Client s Trading Partner community. IBM will engage in up to three (3) communication efforts to reach Trading Partners to determine if they will comply with Client s community request and will provide weekly program status updates to Client. Client must provide a Trading Partner list. f. IBM Sterling B2B Services - Community Development Services Partner Test Coordination Service consists of coordination of the end-to-end testing process between Trading Partner and Client. IBM's work includes sharing specifications with Trading Partners, scheduling initial end-toend testing, monitoring and communicating test results to respective parties to facilitate corrective actions as appropriate and coordinating a go live date after successful testing has been completed and signed off. Client must provide the mapping specifications of the Documents to be tested and a Trading Partner list. The subscription fee for this service will be based on each Document type tested per Trading Partner On-Demand Services a. IBM Sterling B2B Services Collaboration Network - Client Services Assisted Mailslot Status Check consists of IBM checking the status of an EDI interchange or File within a Mailslot and communicating if the data was or was not found and if found, if the interchange or File was picked up. These details are communicated via phone call or . b. IBM Sterling B2B Services Collaboration Network - Client Services Assisted Restore consists of IBM restoring data to a Mailslot after archival. c. IBM Sterling B2B Services Collaboration Network - Mailbox Set-up consists of allocating and setting up the Mailbox through which Client will send and receive data. 2. Security Description This Cloud Service follows IBM s data security and privacy principles for the Cloud Service which are available at and any additional terms provided in this section. Any change to IBM s data security policies will not degrade the security of the Cloud Service. This Cloud Service is US-EU Safe Harbor certified. The Cloud Service does not encrypt content during data transmission between the IBM network and the endpoint networks or machines depending on the i (11/2015) Page 2 of 7
3 protocol used. The Cloud Service does not encrypt content when at rest awaiting data transmission. Client is responsible to encrypt content prior to adding to the Cloud Service. 3. Service Level Agreement IBM provides the following availability service level agreement ( SLA ) for the Cloud Service as specified in a PoE. The SLA is not a warranty. The SLA is available only to Client and applies only to use in production environments. 3.1 Availability Credits Client must log a Severity 1 support ticket with the IBM technical support help desk within 24 hours of first becoming aware of an event that has impacted the Cloud Service availability. Client must reasonably assist IBM with any problem diagnosis and resolution. A support ticket claim for failure to meet an SLA must be submitted within three business days after the end of the contracted month. Compensation for a valid SLA claim will be a credit against a future invoice for the Cloud Service based on the duration of time during which production system processing for the Cloud Service is not available ( Downtime ). Downtime is measured from the time Client reports the event until the time the Cloud Service is restored and does not include time related to a scheduled or announced maintenance outage; causes beyond IBM s control; problems with Client or third party content or technology, designs or instructions; unsupported system configurations and platforms or other Client errors; or Client-caused security incident or Client security testing. IBM will apply the highest applicable compensation based on the cumulative availability of the Cloud Service during each contracted month, as shown in the table below. The total compensation with respect to any contracted month cannot exceed 10 percent of one twelfth (1/12th) of the annual charge for the Cloud Service. For bundled Cloud Services (individual Cloud Service offerings packaged and sold together as a single offering for a single combined price), the compensation will be calculated based on the single combined monthly price for the bundled Cloud Service, and not the monthly subscription fee for each individual Cloud Service. Client may only submit claims relating to one individual Cloud Service in a bundle at a given time. 3.2 Service Levels Availability of the Cloud Service during a contracted month: Availability during a contracted month Compensation (% of monthly subscription fee* for contracted month that is the subject of a claim) <99.9% 2% <99.0% 5% <95.0% 10% * If the Cloud Service was acquired from an IBM Business Partner, the monthly subscription fee will be calculated on the then-current list price for the Cloud Service in effect for the contracted month which is the subject of a claim, discounted at a rate of 50%. Availability, expressed as a percentage, is calculated as: the total number of minutes in a contracted month minus the total number of minutes of Downtime in a contracted month divided by the total number of minutes in the contracted month. Example: 500 minutes total Downtime during contracted month: 4. Technical Support 43,200 total minutes in a 30 day contracted month 500 minutes Downtime = 42,700 minutes 43,200 total minutes = 5% Availability credit for 98.8% availability during the contracted month After IBM notifies Client that access to the Cloud Service is available, technical support for the Cloud Service is provided via telephone, , online forums, and an online problem reporting system. Any enhancements, updates, and other materials provided by IBM as part of any such technical support are considered to be part of the Cloud Service. Technical support is included with the Cloud Service and is not available as a separate offering. i (11/2015) Page 3 of 7
4 More information about hours of availability, addresses, online problem reporting systems, and other technical support communication vehicles and processes are described in the IBM Software as a Service Support Handbook. The following severities are used to track support tickets for the Cloud Service: Severity Severity Definition Response Time Objectives 1 Critical business impact/service down: Business critical Within 1 hour functionality is inoperable or critical interface has failed. This usually applies to a production environment and indicates an inability to access services resulting in a critical impact on operations. This condition requires an immediate solution. 2 Significant business impact: A service business feature or function of the service is severely restricted in its use or Client is in jeopardy of missing business deadlines. Within 2 business hours 3 Minor business impact: Indicates the service or functionality is usable and it is not a critical impact on operations. Within 4 business hours 4 Minimal business impact: An inquiry or non-technical request Within 1 business day 5. Entitlement and Billing Information 5.1 Charge Metrics The Cloud Service is available under the charge metric specified in the Transaction Document. Response Time Coverage 24x7 M-F business hours M-F business hours M-F business hours a. Connection is a unit of measure by which the Cloud Service can be obtained. A Connection is a link or association of a database, application, server, or any other type of device to the Cloud Service. Sufficient entitlement must be obtained to cover the total number of Connections which have been or are made to the Cloud Service during the measurement period specified in a Proof of Entitlement (PoE) or Transaction Document. b. Document is a unit of measure by which the Cloud Service can be obtained. A Document is defined as a finite volume of data that is enveloped within a document header and trailer record that marks its beginning and end. Sufficient entitlements must be obtained to cover the total number of Documents processed by the Cloud Service during the measurement period specified in a Proof of Entitlement (PoE) or Transaction Document. c. Entity ID is a unit of measure by which the Cloud Service can be obtained. An Entity ID is a unique identifier, which may be referred to in the Cloud Service environment by different terms that may include but would not be limited to Client s ID, partner ID, supplier ID, vendor ID, or EDI ID within the Cloud Service. Sufficient entitlements must be obtained to cover the total number of Entity IDs contained in the Cloud Service during the measurement period specified in Client s Proof of Entitlement (PoE) or Transaction Document. For the Cloud Service, an Entity ID is a unique identifier for a trading entity, regardless of that trading entity's organizational structure. d. Kilo Character is a unit of measure by which the Cloud Service can be obtained. A Kilo Character is defined as 1000 bytes of data. Sufficient entitlements must be obtained to cover the total number of Kilo Characters processed by the Cloud Service during the measurement period specified in a Proof of Entitlement (PoE) or Transaction Document. e. Request is a unit of measure by which the Cloud Service can be obtained. A Request is defined as the act by the client that authorized IBM to perform the service. Depending upon the service, the Request can be in the form of a written notice or a support request which is made by phone call, , or online case. Sufficient entitlements must be obtained to cover the total number of Requests submitted to the Cloud Service during the measurement period specified in a Proof of Entitlement (PoE) or Transaction Document. 5.2 Set-Up Charges Set-up charges will be specified in the Transaction Document. 5.3 Partial Month Charges A partial month charge as specified in the Transaction Document may be assessed on a pro-rated basis. i (11/2015) Page 4 of 7
5 5.4 Overage Charges If actual usage of the Cloud Service during the measurement period exceeds the entitlement specified in the PoE, Client will be charged for the overage as specified in the Transaction Document. 5.5 On Demand Charges On-Demand charges, as specified in the Transaction Document, will apply when Client requests activation of the On-Demand part. 6. Term and Renewal Options The term of the Cloud Service begins on the date IBM notifies Client of its access to the Cloud Service, as documented in the PoE. The PoE will specify whether the Cloud Service renews automatically, proceeds on a continuous use basis, or terminates at the end of the term. For automatic renewal, unless Client provides written notice not to renew at least 30 days prior to the term expiration date, the Cloud Service will automatically renew for the term specified in the PoE. For continuous use, the Cloud Service will continue to be available on a month to month basis until Client provides 30 days written notice of termination. The Cloud Service will remain available to the end of the calendar month after such 30 day period. 7. Additional Information 7.1 Content Processing IBM may, as part of the normal operation and support of the Cloud Service, collect personal information from Client (Client s employees and contractors) related to the use of the Cloud Service, through tracking and other technologies. IBM does so to gather usage statistics and information about effectiveness of our Cloud Service for the purpose of improving user experience or tailoring interactions with Client. Client confirms that Client will obtain or have obtained consent to allow IBM to process the collected personal information for the above purpose within IBM, other IBM companies and their subcontractors, wherever we and our subcontractors do business, in compliance with applicable law. IBM will comply with requests from Client s employees and contractors to access, update, correct or delete their collected personal information. For transactions performed in all EU Member States, Iceland, Liechtenstein, Norway and Switzerland, the following terms apply: Client agrees that IBM may process content including any personal data (as that term is defined in the EU Directive 95/46/EC) across a country border to the following countries: Australia, Canada, France, Germany, India, Ireland, Netherlands, the United Kingdom and the United States. Client agrees that IBM may, on notice, vary this list of country locations when it reasonably determines it necessary for the provision and support of the Cloud Service. With respect to the transfer of European Economic Area of Swiss personal data, the parties or their relevant affiliates may enter into separate standard unmodified EU Model Clause agreements in their corresponding roles pursuant to EC Decision 2010/87/EU with optional clauses removed. All disputes or liability arising under these agreements, even if entered into by affiliates, will be treated by the parties as if the dispute or liability arose between them under the terms of this Agreement. 7.2 Third Party Networks Transmission of content to and from the Cloud Service by Client and Client s Trading Partners may use third party networks. It is up to Client to choose the protocols and means used to transmit content on the Cloud Service and through third party networks. Client is advised to use the appropriate technology, such as adequate encryption if Client wants to protect Client s content, including Client IDs and passwords. 7.3 Links to Third Party Websites or Other Services If Client or a Cloud Service user transmits content to a third party website or other service that is linked to or made accessible by the Cloud Service, Client and the Cloud Service user provide IBM with the consent to enable any such transmission of content, but such interaction is solely between Client and the third party website or service. IBM makes no warranties or representations about such third party sites or services, and shall have no liability for such third party sites or services. 7.4 Unique Extensions If the Cloud Service contains user exits that allow Client (or Client s designated third party) to configure an IBM software application and Client (or Client s designated third party) utilize the user exits, then IBM i (11/2015) Page 5 of 7
6 is not liable for any resulting configurations ( Unique Extensions ) and the Unique Extensions are not part of the Cloud Service. 7.5 Compiled Data IBM (i) may compile and analyze anonymous, aggregate, summary data related to Client s use of Cloud Service, and (ii) may prepare reports, studies, analyses, and other work product resulting from this compilation and analysis (collectively the Compiled Data ). IBM retains all ownership rights in and to the Compiled Data. IBM may copy Client s data to a non-production server within the Cloud Service environment for the exclusive purpose of testing and improving the quality of IBM s products. 7.6 Guest User Access Client and any third party user of the Cloud Service authorized by Client to access the Cloud Service to exchange data with Client or to use the Cloud Service on Client s behalf ( Guest User ) may be required to execute an online agreement provided by IBM in order to access and use the Cloud Service. Client is responsible for these Guest Users, including but not limited to a) any claims made by the Guest Users relating to the Cloud Service, b) charges incurred by the Guest User, or c) any misuses of the Cloud Service by these Guest Users. 7.7 Data Exchange The Cloud Service may include (1) the sending or receiving of data between Client and Client s Trading Partners; 2) transmission of data to and from Client s Trading Partners either via direct connections with IBM or interconnections through one or more gateways or networks provided by third parties ( Interconnect Services and each third party an Interconnect Provider ); or (3) certain translation services or other associated services. IBM may transfer or store the data outside of the country where Client or Client s Trading Partners are located solely for the purposes of providing the Cloud Service or as required by applicable law or legal process. EXCEPT AS SET FORTH IN A SEPARATE AGREEMENT BETWEEN CLIENT AND AN INTERCONNECT PROVIDER, IN NO EVENT WILL ANY INTERCONNECT PROVIDER HAVE ANY LIABILITY TO CLIENT IN CONNECTION WITH THE PROVISION OF THE CLOUD SERVICE. 7.8 Data Retention Unless otherwise stated in the description of the available Cloud Services, IBM will retain and provide online visibility to data for at least 35 and up to 42 days, via browser-based visibility tools. Once the data is no longer available the data is purged and is not recoverable. 7.9 Exclusions Instances of customized scripts that perform custom processing of the data prior to translation (inbound or outbound) are not documented or included as part of the Cloud Service. The Cloud Service may involve the transmission of content including Client ID and password from, to, or over third-party systems or networks, such as the Internet and other Interconnect Services, over which IBM exercises no control and for which IBM is not responsible or liable. IBM does not represent or warrant that content coming into the Cloud Service environment has been treated by the sender of the content as confidential, or that content transmitted from the Cloud Service environment will be treated by the recipient as confidential. Accordingly, Client should encrypt the content if Client wants to make the content unreadable or indecipherable in the Cloud Service environment and in transit over IBM and other third party networks, including any Interconnect Services. Client is responsible for, and assumes any risk for, choosing the protocols and means it uses to transmit content over IBM and other third party networks Communications Software and Equipment IBM must approve any communications software used to transmit data to (and receive data from) IBM. If the Cloud Service requires a connection of Client s equipment with IBM equipment (using common carrier communication devices or terminal equipment), the devices and equipment that Client provides (and use) must be of a type approved by IBM. IBM has the sole and exclusive right to select its own equipment, software, and communications carriers to provide the Cloud Service. Unless otherwise specified herein, Client is responsible for obtaining an appropriate internet service account and connection for accessing the Cloud Service. i (11/2015) Page 6 of 7
7 7.11 Responsibilities Client s Responsibilities Client will (and will, if applicable, require Client s Trading Partners to): a. ensure adequate security over Client s respective applications, hardware (including installing and maintaining appropriate firewalls to prevent unauthorized access), Mailboxes, and transmission and monitor those Mailboxes and transmissions; b. notify IBM of any translation errors or failures, processing errors or failures, nonconforming transmissions, failures to send or receive transmissions, or inability to access any Mailbox; c. inspect data for accuracy and completeness and encrypt the data if Client is required to make it (or wants to make it) unreadable or indecipherable in the Cloud Service environment and in transit over IBM and other third party networks, including any Interconnect Services; d. set the applicable data-processing parameters and transmissions parameters; e. ensure that appropriate safeguards are in place to identify data, processing, and transmission errors; f. maintain supporting data, files, and other materials sufficient to enable IBM to recover all data, files, and other materials (such as card files, tape files, disk files, and printer outputs) needed to reperform any service provided by Cloud Service; g. implement connectivity between Client and IBM and work with IBM during joint connectivity testing between Client and IBM; h. for any Cloud Service component where Client is required to provide a Trading Partner list, provide the following information: (1) Partner Name and Address; (2) Contact Name and Phone Number; (3) Fax Number (if available); (4) Address; (5) Value Added Service Provider (if applicable); (6) Qualifier and ID (if applicable); i. maintain business continuity and communicate expectations to the Trading Partner community, as it relates to test periods, migrations, and conversions of and to the Cloud Service; j. provide systems, security and communication architecture diagrams as reasonably requested; k. ensure that Client staff is available to provide assistance as IBM reasonably requires; and l. ensure each Cloud Service User protects their Account identification and password and controls who may access a Cloud Service User Account or use any Cloud Service on Client s behalf IBM Responsibilities IBM will not be responsible for: a. Client or any third party s equipment or software errors or failures; b. any failure by Client or a third party to act on any communication transmitted to (or by) Client; c. the creditworthiness or performance of any of Client s Trading Partners; d. data improperly transmitted by Client or Client s Trading Partners; e. Client Interconnect Services (or any errors in or failures of the Interconnect Services) to the extent caused by Client s Interconnect Services provider, Client, or Client s Trading Partners, or any force majeure events; or f. providing any reverse migration services if IBM has terminated any portion of the Agreement Defined Terms a. File one or more data, information, or program records bundled together with a specific name. b. Mailbox A private, secure electronic storage space that is assigned to Client and allows Client to send, store, and receive electronic data. c. Mailslot A component of a Mailbox that allows the drop off and pick up of data. i (11/2015) Page 7 of 7
IBM Sterling B2B Services File Transfer Service
Service Description IBM Sterling B2B Services File Transfer Service This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients
More informationIBM Sterling B2B Services
Service Description IBM Sterling B2B Services This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients of
More informationIBM Partner Engagement Manager
Service Description IBM Partner Engagement Manager This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud
More informationIBM Emptoris Managed Cloud Delivery
Service Description IBM Emptoris Managed Cloud Delivery This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of
More informationIBM Emptoris Managed Cloud Delivery
Service Description IBM Emptoris Managed Cloud Delivery This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of
More informationService Description. IBM Aspera Files. 1. Cloud Service. 1.1 IBM Aspera Files Personal Edition. 1.2 IBM Aspera Files Business Edition
Service Description IBM Aspera Files This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.
More informationIBM Case Manager on Cloud
Service Description IBM Case Manager on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means and includes the company, its authorized users or recipients of the
More informationIBM App Connect Professional
Service Description IBM App Connect Professional This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud
More informationIBM Commerce Insights
Service Description IBM Commerce Insights This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.
More informationIBM Content Manager OnDemand on Cloud
Service Description IBM Content Manager OnDemand on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of
More informationIBM Security Intelligence on Cloud
Service Description IBM Security Intelligence on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means and includes the company, its authorized users or recipients
More informationIBM Case Manager on Cloud
Service Description IBM Case Manager on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud
More informationIBM Resilient Incident Response Platform On Cloud
Service Description IBM Resilient Incident Response Platform On Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized
More informationIBM Resilient Incident Response Platform On Cloud
Service Description IBM Resilient Incident Response Platform On Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and
More informationIBM WebSphere Cast Iron Live
IBM Terms of Use SaaS Specific Offering Terms IBM WebSphere Cast Iron Live The Terms of Use ( ToU ) is composed of this IBM Terms of Use - SaaS Specific Offering Terms ( SaaS Specific Offering Terms )
More informationIBM Watson Campaign Automation SMS
Service Description IBM Watson Campaign Automation SMS This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients
More informationIBM Silverpop Engage SMS
Service Description IBM Silverpop Engage SMS This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.
More informationIBM PureApplication Service
Service Description IBM PureApplication Service This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud
More informationIBM Cloud Video Streaming
Service Description IBM Cloud Video Streaming This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud
More informationIBM Aspera on Cloud. The Standard Edition of this Cloud Service is available on a subscription basis. It includes:
Service Description IBM Aspera on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients of the Cloud
More informationIBM App Connect Enterprise on IBM Cloud
Service Description IBM App Connect Enterprise on IBM Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and
More informationIBM IoT Connected Vehicle Insights
Service Description IBM IoT Connected Vehicle Insights This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients
More informationIBM Cloud Service Description: Watson Analytics
IBM Cloud Services Agreement IBM Cloud Service Description: Watson Analytics The following is the Service Description for your Order: 1. Cloud Service The Cloud Service offering is described below, portions
More informationIBM Resilient Incident Response Platform On Cloud
Service Description IBM Resilient Incident Response Platform On Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized
More informationIBM Silverpop Engage SMS
IBM Terms of Use SaaS Specific Offering Terms IBM Silverpop Engage SMS The Terms of Use ( ToU ) is composed of this IBM Terms of Use - SaaS Specific Offering Terms ( SaaS Specific Offering Terms ) and
More informationIBM IoT Connection Service
Service Description IBM IoT Connection Service This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients of
More informationIBM Silverpop Engage SMS
IBM Terms of Use SaaS Specific Offering Terms IBM Silverpop Engage SMS The Terms of Use ( ToU ) is composed of this IBM Terms of Use - SaaS Specific Offering Terms ( SaaS Specific Offering Terms ) and
More informationIBM Partner Engagement Manager
Service Description IBM Partner Engagement Manager This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients
More informationService Description. IBM Marketing Cloud. 1. Cloud Service. 1.1 IBM Marketing Cloud Standard
Service Description IBM Marketing Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.
More informationIBM dashdb for Analytics
Service Description IBM dashdb for Analytics This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.
More informationIBM Watson Analytics for Social Media
Service Description IBM Watson Analytics for Social Media This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of
More informationIBM Incentive Compensation Management on Cloud
Service Description IBM Incentive Compensation Management on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients
More informationIBM MaaS360 (SaaS) 1.1 IBM MaaS360 Mobile Device Management (SaaS) and IBM MaaS360 Mobile Device Management (SaaS) Step up for existing customers
Service Description IBM MaaS360 (SaaS) This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.
More informationIBM dashdb Enterprise
Service Description IBM dashdb Enterprise This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.
More informationUpdated December 12, Chapter 10 Service Description IBM Cloud for Government
Updated December 12, 2018 Chapter 10 Service Description IBM Cloud for Government IBM Cloud for Government This Service Description describes IBM s Cloud for Government available to Clients under the Federal
More informationIBM Algo Risk Content on Cloud
Service Description IBM Algo Risk Content on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients
More informationIBM Emptoris Managed Cloud Delivery
Service Description IBM Emptoris Managed Cloud Delivery The following is the Service Description for your Order: 1. Cloud Service The Cloud Service offering, is described below and is specified in an Order
More informationIBM Fraud Risk Assessment Add-Ons for IBM i2
Service Description IBM Fraud Risk Assessment Add-Ons for IBM i2 This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users
More informationIBM Cloud Identity Service
IBM Terms of Use SaaS Specific Offering Terms IBM Cloud Identity Service The Terms of Use ( ToU ) is composed of this IBM Terms of Use - SaaS Specific Offering Terms ( SaaS Specific Offering Terms ) and
More informationIBM Security Trusteer Malware Protection (Apex)
Service Description 1. Cloud Service IBM Security Trusteer Malware Protection (Apex) The Cloud Service offering, is described below and is specified in an Order Document for the selected entitled offerings.
More informationWeather Company Alerts for Engagement
Service Description Weather Company Alerts for Engagement This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients
More informationWeather Company Alerts for Engagement
Service Description Weather Company Alerts for Engagement This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients
More informationService Description. IBM DB2 on Cloud. 1. Cloud Service. 1.1 IBM DB2 on Cloud Standard Small. 1.2 IBM DB2 on Cloud Standard Medium
Service Description IBM DB2 on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.
More informationService Description. MaaS360 (SaaS) 1. Cloud Service. 1.1 IBM MaaS360 (SaaS)
Service Description 1. Cloud Service MaaS360 (SaaS) The Cloud Service offering, is described below and is specified in an Order Document for the selected entitled offerings. The Order Document will consist
More informationIBM Managed Security Services for Security
Service Description 1. Scope of Services IBM Managed Security Services for E-mail Security IBM Managed Security Services for E-mail Security (called MSS for E-mail Security ) may include: a. E-mail Antivirus
More informationIBM Application Security on Cloud
IBM Terms of Use SaaS Specific Offering Terms IBM Application Security on Cloud The Terms of Use ( ToU ) is composed of this IBM Terms of Use - SaaS Specific Offering Terms ( SaaS Specific Offering Terms
More informationIBM Terms of Use SaaS Specific Offering Terms. IBM DB2 on Cloud. 1. IBM SaaS. 2. Charge Metrics
IBM Terms of Use SaaS Specific Offering Terms IBM DB2 on Cloud The Terms of Use ( ToU ) is composed of this IBM Terms of Use - SaaS Specific Offering Terms ( SaaS Specific Offering Terms ) and a document
More information2. What is Personal Information and Non-Personally Identifiable Information?
Privacy Notice Snipp Interactive, Inc. Last Updated: February 11, 2016 Contents: 1. Introduction 2. What is Personal Information? 3. Information we collect about you 4. Use of Your Information 5. Location
More informationService Description. IBM DB2 on Cloud. 1. Cloud Service Description. 1.1 DB2 on Cloud. 1.2 IBM Bluemix
Service Description 1. Cloud Service Description IBM DB2 on Cloud This Service Description describes the Cloud Service IBM provides to Client, including DB2 on Cloud and the Bluemix application development
More informationPlatform Privacy Policy (Tier 2)
Platform Privacy Policy (Tier 2) Updated: May 24, 2018 Hurify Digital Markets, Inc. ( Hurify ) is committed to protecting your privacy and ensuring you have a positive experience using our products and
More informationSERVICES and MICROSOFT HOSTED EXCHANGE
EMAIL SERVICES and MICROSOFT HOSTED EXCHANGE 1. Description of Service. Web.com may provide you with the capability of sending and receiving electronic mail via the Internet and through mobile phones ("Email
More informationSecurity Annex for Firewalls Additional Terms for Firewall Service
CONTENTS 1 Glossary of Terms & Definitions... 2 2 Service Description... 2 2.1 Firewall Service... 2 2.2 Provisioning... 2 3 Firewall throughput... 3 4 Vendor Change... 3 5 Charges... 3 5.1 Charges payable
More informationSAFE-BioPharma RAS Privacy Policy
SAFE-BioPharma RAS Privacy Policy This statement discloses the privacy practices for the SAFE-BioPharma Association ( SAFE- BioPharma ) Registration Authority System ( RAS ) web site and describes: what
More informationIBM Watson Analytics
Service Description IBM Watson Analytics This Service Description describes the Cloud Service IBM provides to Client. Client means and includes the company, its authorized users or recipients of the Cloud
More informationIBM BigInsights on Cloud
Service Description IBM BigInsights on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.
More informationSupplementary Terms and Conditions
IBM Deutschland GmbH Supplementary Terms and Conditions for IBM Enterprise Services Version: January 2016 1. Subject These Supplementary Terms and Conditions for IBM Enterprise Services (hereinafter referred
More informationPrivacy Policy Effective May 25 th 2018
Privacy Policy Effective May 25 th 2018 1. General Information 1.1 This policy ( Privacy Policy ) explains what information Safety Management Systems, 2. Scope Inc. and its subsidiaries ( SMS ), it s brand
More informationCERTIFIED MAIL LABELS TERMS OF USE and PRIVACY POLICY Agreement
CERTIFIED MAIL LABELS TERMS OF USE and PRIVACY POLICY Agreement Welcome to Certified Mail Envelopes and Certified Mail Labels web sites (the Site ) a website, trademark and business name owned and operated
More informationPRIVACY POLICY QUICK GUIDE TO CONTENTS
PRIVACY POLICY This privacy policy describes the policies and practices of Comodo Security Solutions, Inc. and Comodo Security Solutions Ltd. (collectively and individually referred to herein as "Comodo"),
More informationData Processing Agreement for Oracle Cloud Services
Data Processing Agreement for Oracle Cloud Services Version January 12, 2018 1. Scope, Order of Precedence and Term 1.1 This data processing agreement (the Data Processing Agreement ) applies to Oracle
More informationSwissmeda Data Policy and Privacy Statement (Referred to as Swissmeda Data Policy )
Swissmeda Data Policy and Privacy Statement (Referred to as Swissmeda Data Policy ) This document describes Swissmeda's policy for handling, processing, storing, and otherwise treating transactional and
More informationETSY.COM - PRIVACY POLICY
At Etsy, we value our community. You trust us with your information, and we re serious about that responsibility. We believe in transparency, and we re committed to being upfront about our privacy practices,
More informationEmsi Privacy Shield Policy
Emsi Privacy Shield Policy Scope The Emsi Privacy Shield Policy ( Policy ) applies to the collection and processing of Personal Data that Emsi obtains from Data Subjects located in the European Union (
More informationGDPR AMC SAAS AND HOSTED MODULES. UK version. AMC Consult A/S June 26, 2018 Version 1.10
GDPR AMC SAAS AND HOSTED MODULES UK version AMC Consult A/S June 26, 2018 Version 1.10 INDEX 1 Signatures...3 2 General...4 3 Definitions...5 4 Scoping...6 4.1 In scope...6 5 Responsibilities of the data
More informationIBM Watson for Oncology
Service Description IBM Watson for Oncology This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients of the
More informationIBM BigInsights on Cloud
Service Description IBM BigInsights on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.
More informationPrivacy Policy V2.0.1
Privacy Policy V2.0.1 Effective date 25/5/2018 1. Introduction ParkMagic values the trust our users and customers place in us when they give us access to their Personal Information. The Privacy Policy
More informationSERVICE TERMS AND SLA FOR LEASE OF DARK FIBER
SERVICE TERMS AND SLA FOR LEASE OF DARK FIBER Dark Fiber Lease. These are the service terms and service level agreement for the lease of Global Crossing Dark Fiber which apply to the provision of Dark
More informationService Description. IBM Marketing Cloud. 1. Cloud Service. 1.1 IBM Marketing Cloud Essentials
Service Description IBM Marketing Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.
More informationBCDC 2E, 2012 (On-line Bidding Document for Stipulated Price Bidding)
BCDC 2E, 2012 (On-line Bidding Document for Stipulated Price Bidding) CLAUSE 13 ON-LINE BIDDING 13.1 ON-LINE BIDDING.1 Definitions: Owner means the party and/or their agent designated to receive on-line
More informationManaged LAN Service Level Agreement
1. Overview Managed LAN offers certain service level agreements as shown below. Capitalized terms that are not defined in Appendix B: Terms and Definitions are defined pursuant to Customer s Agreement
More informationVERSION 1.3 MAY 1, 2018 SNOWFLY PRIVACY POLICY SNOWFLY PERFORMANCE INC. P.O. BOX 95254, SOUTH JORDAN, UT
VERSION 1.3 MAY 1, 2018 SNOWFLY PRIVACY POLICY SNOWFLY PERFORMANCE INC. P.O. BOX 95254, SOUTH JORDAN, UT 84095-9998 SNOWFLY PRIVACY POLICY This Privacy Policy describes Snowfly s practices regarding the
More informationXO SITE SECURITY SERVICES
XO SITE SECURITY SERVICES 1.0 Product and Services 1.1 Product Description. XO Site Security (the "Service") is a managed security service which uses Premises-based, multi-threat sensing Customer Premises
More informationSecure Messaging Mobile App Privacy Policy. Privacy Policy Highlights
Secure Messaging Mobile App Privacy Policy Privacy Policy Highlights For ease of review, Everbridge provides these Privacy Policy highlights, which cover certain aspects of our Privacy Policy. Please review
More informationPrivacy Policy. Effective date: 21 May 2018
Privacy Policy Effective date: 21 May 2018 We at Meetingbird know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn
More informationService Description. IBM Marketing Cloud. 1. Cloud Service. 1.1 IBM Marketing Cloud Essentials
Service Description IBM Marketing Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.
More informationIt applies to personal information for individuals that are external to us such as donors, clients and suppliers (you, your).
Our Privacy Policy 1 Purpose Mission Australia is required by law to comply with the Privacy Act 1988 (Cth) (the Act), including the Australian Privacy Principles (APPs). We take our privacy obligations
More informationPrivacy Shield Policy
Privacy Shield Policy Catalyst Repository Systems, Inc. (Catalyst) has adopted this Privacy Shield Policy ("Policy") to establish and maintain an adequate level of Personal Data privacy protection. This
More informationService Description. IBM Marketing Cloud. 1. Cloud Service. 1.1 IBM Marketing Cloud Essentials
Service Description IBM Marketing Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.
More informationRegistration Agreement
Registration Agreement Grove Technologies, LLC, doing business as GroveSite ( GroveSite ), owns proprietary GroveSite software and related documentation, and operates the GroveSite Platform (as defined
More informationCOMCAST ENTERPRISE SERVICES PRODUCT-SPECIFIC ATTACHMENT SOFTWARE-DEFINED WIDE AREA NETWORKING (SD-WAN)
ATTACHMENT IDENTIFIER: SD-WAN, Ver. 1.0 COMCAST ENTERPRISE SERVICES PRODUCT-SPECIFIC ATTACHMENT SOFTWARE-DEFINED WIDE AREA NETWORKING (SD-WAN) The following additional terms and conditions are applicable
More informationSLA for Virtual Machines
SLA for Virtual Machines Updated: 05/2017 For all Virtual Machines that have two or more instances deployed in the same Availability Set, we guarantee you will have Virtual Machine Connectivity to at least
More informationDATA PROCESSING AGREEMENT
DATA PROCESSING AGREEMENT This Data Processing Agreement ( DPA ) is entered into between: A. The company stated in the Subscription Agreement (as defined below) ( Data Controller ) and B. Umbraco A/S Haubergsvej
More informationSupport Policy and Service Level Commitment
Support Policy and Service Level Commitment This Support Policy and Service Level Commitment ( SLC ) is between ZIP Telecom Inc. ( ZIP ) and the Client ( Client ). This SLC describes the terms and conditions
More informationBT One Cloud Cisco UK Schedule to the General Terms
BT One Cloud Cisco UK Schedule to the General Terms Contents A note on you... 2 1 Service Summary... 2 2 Standard Service Components... 2 3 Service Options... 2 4 Service Management Boundary... 3 5 Associated
More information"PPS" is Private Practice Software as developed and produced by Rushcliff Ltd.
Rushcliff Ltd Data Processing Agreement This Data Processing Agreement ( DPA ) forms part of the main terms of use of PPS, PPS Express, PPS Online booking, any other Rushcliff products or services and
More informationVerizon Spark Hosted Calling Service Level Agreement ( SLA )
Verizon Service Level Agreement ( SLA ) 1. Overview. This SLA provides performance metrics and provisions for. is designed for Cisco Unified Communications Manager, Unified Presence Server and Unity Connections
More informationDocument Cloud (including Adobe Sign) Additional Terms of Use. Last updated June 5, Replaces all prior versions.
Document Cloud (including Adobe Sign) Additional Terms of Use Last updated June 5, 2018. Replaces all prior versions. These Additional Terms govern your use of Document Cloud (including Adobe Sign) and
More informationSCHEDULE DOCUMENT N4PROTECT DDOS SERVICE PUBLIC NODE4 LIMITED 28/07/2017
SCHEDULE DOCUMENT N4PROTECT DDOS SERVICE PUBLIC NODE4 LIMITED 28/07/2017 SCHEDULE DOCUMENT 1.2 N4PROTECT DDOS This schedule contains additional terms and conditions, service description & Service Levels
More informationUSER CORPORATE RULES. These User Corporate Rules are available to Users at any time via a link accessible in the applicable Service Privacy Policy.
These User Corporate Rules are available to Users at any time via a link accessible in the applicable Service Privacy Policy. I. OBJECTIVE ebay s goal is to apply uniform, adequate and global data protection
More informationVerizon Unified Communications and Collaboration as a Service Service Level Agreement ( SLA )
Verizon Unified Communications and Collaboration as a Service Service Level Agreement ( SLA ) 1. Overview. This SLA provides performance metrics and provisions for Unified Communications and Collaboration
More informationIBM Watson Campaign Automation
Service Description IBM Watson Campaign Automation This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud
More informationOffer Description : Cisco Webex
: Cisco Webex This (the ) describes Cisco Webex (the Cloud Service ). Your subscription is governed by this and the Cisco Universal Cloud Agreement located at www.cisco.com/go/uca (or similar terms existing
More informationIBM Information Server on Cloud
Service Description IBM Information Server on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients
More informationSaba Hosted Customer Privacy Policy
Saba Hosted Customer Privacy Policy Last Revised 23 May 2018 1. Introduction Saba is committed to protecting information which can be used to directly or indirectly identify an individual ( personal data
More informationWebsite Privacy Policy
Website Privacy Policy Last updated: May 12, 2016 This privacy policy (the Privacy Policy ) applies to this website and all services provided through this website, including any games or sweepstakes (collectively,
More informationXO Wide Area Network ( WAN ) Services IP Virtual Private Network Services Ethernet VPLS Services
1.0 PRODUCT AND SERVICES 1.1 Product Descriptions. XO Wide Area Network ( WAN ) Services IP Virtual Private Network Services Ethernet VPLS Services (a) XO IP VPN. XO IP VPN is a layer 3 data networking
More information1.2 Participant means a third party who interacts with the Services as a result of that party s relationship with or connection to you.
Document Cloud (including Adobe Sign) Additional Terms of Use Last updated June 16, 2016. Replaces the prior version in its entirety. Capitalized terms used in these Document Cloud Additional Terms ( Additional
More informationMailbox Rental Terms and Conditions
Mailbox Rental Terms and Conditions (valid from 26th September 2018) Subject to the customer ("the Customer") observing the Terms and Conditions set out below, Mail Boxes Etc. ("the Company") agrees to
More informationVERIZON SELECT SERVICES INC. Page 1. SECTION 13 - EXHIBIT M - Network-Based IP VPN SERVICE
VERIZON SELECT SERVICES INC. Page 1 Quote Number or CBS/CNE Tracking Number: 1) Description of Service. Internet Protocol-Virtual Private Network (IP VPN) Service (Service) is a packet-based advanced data
More information