All the resources you need to get buy-in from your team and advocate for the tools you need.

Transcription

1 Top 5 Reasons The Business Case for Bomgar Privileged Access All the resources you need to get buy-in from your team and advocate for the tools you need. You already know Bomgar will help you manage and monitor privileged access to critical systems securely and efficiently. Now you need to get your team on board. This guide gives you everything you need to convince your team that Bomgar is worth it.

2 #1: Address Top Security Threats The number of remote connected systems and endpoints is growing exponentially, and your job is to securely manage those servers and connections without disrupting productivity. On top of that, you need to ensure privileged insiders and third-party vendors have the access needed to do their jobs without compromising security. No matter the size of your organization or industry, secure remote access needs to be a priority. REMOTE ACCESS IS THE #1 ATTACK VECTOR* Threat actors can easily find unsecured remote access pathways into your network Most security organizations simply don t know all of the remote access pathways being used by their employees and vendors Different teams & external vendors often use their own unsecured or free remote access tools IT groups typically have no centralized monitoring or auditing of remote access into their networks COMPROMISED PASSWORDS MAKE UP 81% OF ATTACKS** Hackers target privileged accounts that will allow them access to critical systems, or pivot to other systems Administrative accounts and passwords are often shared across teams and usage activity can t be tracked to a specific person Many organizations forget about privileged credentials used by service desks, service accounts, third parties, and between applications Sophisticated phishing techniques mimic legitimate log-in screens to steal credentials Bomgar directly combats remote access and password threats Bomgar Secure Access solutions enable employees and vendors to access systems and devices with Bomgar Privileged Access, while protecting credentials and endpoints from threats with Lieberman Rapid Enterprise Defense (RED) Identity Management. Increase access speed and agility, while enforcing least privilege best practices, to simultaneously drive business performance and security. *TRUSTWAVE GLOBAL SECURITY REPORT 2017 **VERIZON DATA BREACH INVESTIGATIONS REPORT 2017

3 Bomgar is the most secure choice Privileged users and vendors need access to endpoints and critical systems to do their job. The security of their remote access tools is crucial in protecting your network from threats and meeting compliance regulations. Bomgar is the most secure privileged access solution on the market with native two-factor authentication, encryption of data in transition and at rest, granular permissions, comprehensive audit trails, and more. Plus, prevent privilege creep and quickly enforce least privilege to protect your IT assets. Previously, the only way we could let vendors remote in was to set up a VPN. With Bomgar, we can give them limited access to our environment and record their session so I have an audit log of exactly what has been done. That makes our environment much more secure. UNIVERSITY OF NORTH CAROLINA, CHARLOTTE

4 #2: Easily Work Across Hybrid Environments Bomgar allows you to manage and control privileged access across hybrid environments and platforms. Most organizations are using a mix traditional computing, private and public cloud infrastructure to run their critical systems. Bomgar gives you the ability to centrally secure and audit access across a variety of environments. Effectively manage privileged access to business assets that leverage web-based management consoles, including IaaS servers, hypervisor environments, and web-based configuration interfaces for core network infrastructure. Bomgar also works to and from every platform your privileged users need, including Windows, Mac, and Linux. Plus, users can leverage desktop-quality access through Android or ios (ipad, iphone) apps. Managing privileged access with Bomgar improves productivity for everyone. It streamlines setup, centralizes auditing and reporting, and allows users to connect from their preferred device. Increase ROI with Integrations Leverage existing investments and plug into the software your organization already uses. Take advantage of pre-built integrations or use the Bomgar API to seamlessly integrate with existing workflows. Our customers are pleased to see we now have a single solution for accessing our customers using Bomgar Privileged Access. Pink Elephant PASSWORD MANAGEMENT Use Lieberman RED Identity Management to secure passwords and facilitate seamless credential injection, or integrate with your existing password manager. ENHANCED AUTHENTICATION Easily enable native 2FA for secure access to your network. SIEM Export rich session information for advanced auditing and monitoring. CHANGE MANAGEMENT SOLUTIONS Link Bomgar session details and video recording to a change management record. ACTIVE DIRECTORY & LDAPS Manage permissions and authentication with AD, LDAP(S), RADIUS and Kerberos. SAML Configure SAML as a single-sign-on enabler for Bomgar authentication.

5 #3: Fastest Time to Value Deploying Bomgar enables your organization to start securing privileged access in days, fighting threat actors immediately and realizing the benefits of your security investment from day one. Bomgar is Different Our solution enables organizations to implement the first layer of defense almost immediately by securing the access pathways. Technicians can start seeing the benefits of Bomgar in a matter of days versus months or years with some of our competitors. And, technicians love us. Bomgar Privileged Access helps make their jobs easier and cut down on process. Implementation is easy when you are working with a solution that users love. When integrated with Lieberman Rapid Enterprise Defense Identity Management (a Bomgar company), or your password vault of choice, users can directly inject credentials into end servers and systems without exposing plain text passwords. Lieberman integrates flawlessly with Bomgar Privileged Access for a true defense-in-depth solution. With one click of a button, our engineers are able to gain access to the customer s device. That was not possible with your competitors. PINK ELEPHANT

6 #4: Satisfy a Wide Variety of Compliance Mandates Bomgar Privileged Access can help your organization protect sensitive data and meet compliance mandates. Whether you re subject to PCI, HIPAA, ISO, GDPR, or other regulations, Bomgar can help you easily produce the access audit trails and reports you require. Bomgar will help lower administrative burden by enabling you to spend less time retrieving documentation for an audit and easily produce detailed attestation reports to prove compliance. Automatically capture a detailed audit trail that documents all session activity and credential usage. Control and limit access to sensitive data, such as personally identifiable information (PII), to only the users who need it, with the least level of privilege required. Enforce least privilege and eliminate all or nothing access as provided by legacy solutions like VPN. For several of our healthcare customers, we are required to store the information regarding the logging, audit trail, and video recording for compliance. We are able to see in minutes which user is on which server, and it is very easy to retrieve who did a change and what change on every server. PINK ELEPHANT

7 #5: Unmatched Support and Services Bomgar offers best-in-class technical support to ensure your organization has the proper resources and tools to troubleshoot any issue and complete a smooth implementation. Bomgar is committed to elevating your support organization s performance and maximizing your return on investment from the entire Bomgar platform. THE BOMGAR PROFESSIONAL SERVICES TEAM HELPS DRIVE EFFICIENCY, PRODUCTIVITY AND SECURITY SO YOU CAN ACHIEVE REAL RESULTS QUICKLY. Give your team the foundational knowledge needed to install, configure and manage the Bomgar solution for optimum performance with Bomgar University Training Receive guidance and recommendations from senior-level technical and product implementation experts to ensure your Bomgar environment is secure, reliable, up-to-date, and ready to deliver on your business requirements Work with one of Bomgar s experienced implementation engineers to guide you through deployment Troubleshoot and resolve your questions effectively with help from Bomgar Technical Support Leverage Bomgar Protect to maximize Bomgar s security capabilities, including data at rest encryption *Talk to your account manager for the pricing of service packages. One of the main reasons we keep Bomgar is the tech support. I never have to worry about the tech not knowing how to fix, or escalate when needed. Thanks for all the years of great support. HORIZON BEVERAGE 96 % CSAT and 6.72 (out of 7) Customer Effort Score in working with support

8 The Result: Our Customers Love Us When you put the Top 5 reasons together, it is easy to see why our customers love us. Bomgar is trusted by over 13,000 leading companies around the world. Visit our case study library to hear what they have to say! Everybody tries to sell you the world and then gives you a little bit. Bomgar is different. They have given us more than we even knew was possible. AMOCO FEDERAL CREDIT UNION See Bomgar in action with a video case study Find a case study related to your industry or use case here.

9 Common Q&A About Bomgar Bomgar s exhaustive feature list covers nearly any privileged access use case you could imagine, but what about the bigger picture? Here are some commonly asked questions: We are worried about security, how will Bomgar help us? Bomgar is the most secure remote access solution on the market with two-factor authentication, advanced encryption, granular permissions, comprehensive audit trails, and more. Bomgar works through firewall without VPN tunneling, so your perimeter security can remain intact. All session traffic and data at rest is encrypted, and Bomgar logs and records each remote session for a detailed audit trail. Bomgar offers more than 50 separate permissions, so that you can fine-tune the level of access and we integrate with your existing directory services (LDAPS, Kerberos, Smart Card, RADIUS) so that if you change a technicians account in Active Directory, it is automatically reflected in Bomgar. What is the problem with the tools we are using now? Using a patchwork of legacy solutions compromises productivity and security. From a productivity standpoint, consolidation is key. Eliminate wasted time switching between platforms or manually updating data. When you use multiple tools, you are adding more layers or process. And when it comes to security, legacy connection methods like RDP or VPN do not inherently provide the level of control specified in compliance regulations. These legacy access methods do not offer granular permission capabilities and are challenging to monitor and audit- which is why remote access is the #1 threat vector for organizations.

10 We are switching to a cloud infrastructure, is Bomgar a good fit? Bomgar offers more deployment options than any other remote support vendor. Organizations can choose from physical, virtual, or cloud appliances. The Bomgar Appliance has helped enterprises satisfy regulatory requirements around remote support and access for years. Deploy physical and virtual appliances on-premises under the trusted security measures you already have in place. Bomgar Cloud offers the features and functionality of Bomgar s on-premises appliances in the cloud. The unique segmentation capabilities of our cloud deployment, hosted on Amazon Web Services (AWS), give you cloud without compromise. With the addition of Bomgar Privileged Access, I can more efficiently manage our vendors and support reps as separate entities, but with consistent technology. HORIZON BEVERAGE

11 Additional Resources Bomgar Six Steps to Secure Access Many organizations trying to secure privileged access for employees or vendors focus solely on the privileged credentials or identities. But this is only half the battle. Securing the access pathways is just as crucial to protecting your critical systems and data from cyber threats. Learn how to secure the remote access of your vendors and privileged users in six steps Secure Access Threat Report This Bomgar sponsored global research report covers the major security threats facing companies related to remote access and credentials and provides information on how to truly defend your business from inside and out. The Four Pitfalls of Privilege More and more organizations are realizing they need to do more to protect access to their privileged accounts and systems, but are missing the mark when assembling a privileged access management strategy. See if your organization is falling prey to any of these pitfalls of privilege. Top Reasons Customers Choose Bomgar Over the past decade, we ve been asking our customers what made them choose Bomgar. Through win/loss calls, surveys, PIVA (Post-Implementation Value Assessment) engagements, on-site visits and face-to-face conversations, we ve learned a lot about what problems and challenges they wanted to solve with Bomgar. EXTERNAL REPORTS 2017 Verizon Data Breach Report 2017 Trustwave Global Security Report ABOUT BOMGAR Bomgar is the leader in Secure Access solutions that empower businesses. Bomgar s leading remote support, privileged access management, and identity management solutions help support and security professionals improve productivity and security by enabling secure, controlled connections to any system or device, anywhere in the world. More than 13,000 organizations across 80 countries use Bomgar to deliver superior support services and reduce threats to valuable data and systems. Bomgar is privately held with offices in Atlanta, Jackson, Washington D.C., Frankfurt, London, Paris, and Singapore. Connect with Bomgar at CONTACT I INFO@BOMGAR.COM I (U.S.) I +44 (0) (U.K./EMEA) I BOMGAR.COM 2018 BOMGAR CORPORATION. ALL RIGHTS RESERVED WORLDWIDE. BOMGAR AND THE BOMGAR LOGO ARE TRADEMARKS OF BOMGAR CORPORATION; OTHER TRADEMARKS SHOWN ARE THE PROPERTY OF THEIR RESPECTIVE OWNERS.