VULNERABILITY IN HEALTHCARE

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1 THE CLOUD SERVICES COMPANY TM VULNERABILITY IN HEALTHCARE Exposing the common vulnerabilities that drive ransomware and make off-site disaster recovery essential

2 Executive Summary While it should come as no surprise, security and growing regulatory burdens are the top concerns for healthcare CIO s. Ransomware, denial of service, and data theft attacks are in the headlines every day. The estimated annual cost of ransomware payments in 2016 was over one billion dollars. In fact, the number of ransomware attacks in 2016 was up by more than 4 times.¹ PHI security, data breaches and data theft remain critical issues. Cybercriminals have learned to follow the path of least resistance. Rather than trying to penetrate network security fortifications, they seek access to systems through the compromise of valid user accounts. Stealing credentials and using them to access a network is easier, less risky, and ultimately more productive than exploiting a perimeter vulnerability. The most common starting point is attacks, such a phishing. According to Verizon s 2016 Data Breach Investigations Report : 30% of phishing messages were opened by the target across all campaigns About 12% went on to click the malicious attachment or link and thus enabled the attack to succeed. Given these numbers, it s no surprise that s are the number one contributor to data breaches. In fact, 63% of breaches in the US are the result of a compromised credential. While no industry is safe, the threat to the healthcare industry is equally astonishing and growing. Based on findings in the Ponemon Institute s 2016 Study on Privacy and Security in Healthcare, 90% of healthcare organizations have had a data breach in the past two years. The study estimates that the resulting cost of these breaches to the U.S. Healthcare industry alone is $6.2 billion. You CAN see in the dark Historically, organizations have been unable to see the swirling pool of potential attacks and to detect specific vulnerabilities until it s too late. Only after a breach do they find malicious code on a laptop or identify the need for user training. But the battle for corporate information is taking place in plain sight every day for those that navigate the Dark Web. This is the playground where stolen credentials typically including user s corporate address and passwords are being openly shared and sold among the multitude of customers in the hacking community. This paper explains the pervasive nature of compromises and sheds light on the quantity, variety, sources, and consistent growth of these threats. The study results are eye opening. Overall, 68% of all analyzed covered entities and their business associates have employees with visibly compromised accounts 76% of which include actionable password information. The bottom line: Be prepared The survey findings illustrate the need for 100% reliable and responsive business continuity solutions and rapid-response disaster recovery. How your reactive protection is set up makes the difference between a minor glitch and a major catastrophe. What do the results mean? The potential for monetary loss is significant Healthcare firms are under attack new data published to the Dark Web every day provides a window into the volume of new and passwords that criminals have accessed. Controlling human behavior is the underlying challenge There is a constant need to monitor for vulnerabilities and train personnel regarding best practices. The need for data backups and disaster recovery is clear Ransomware is a billion dollar program and growing. Gaps in security have allowed phishing attacks to become more effective. As the volume and quality of data elevates, malicious efforts are experiencing increased success. Overall, 68% of all analyzed covered entities and their business associates have employees with visibly compromised accounts 76% of which include actionable password information. That s why Evolve IP and ID Agent collaborated on a healthcare industry-specific study of Dark Web vulnerabilities. We reviewed over 1,000 healthcare related organizations to determine how prevalent these exploits are and how these vulnerabilities evolve. 2

3 Survey Methodology The Deep Web is a portion of the Internet that is hidden from conventional search engines and the general public. Search engines like Google, BING and Yahoo only search the surface web, also known as the World Wide Web (www). It s estimated that the Deep Web is 400 to 550 times larger than the surface web and it is generally used by organizations such as universities to archive research and things of that nature. Within the Deep Web there is a portion called the Dark Web. These are enclaves, sites, and forums within the Deep Web where users can operate anonymously to avoid law detection. This is the part of the web that ID Agent analyzed for the benchmark survey. Using ID Agent s proprietary Dark Web ID analysis technology, ID Agent and Evolve IP analyzed 1,000 healthcare companies representing a variety of business types and sizes. The industry segments targeted included both HIPAA covered entities as well as many business associates who provide services to the covered entities. Segments Studied Vulnerability statistics On average, more than 68% of the firms reviewed have compromised credentials visible and available on the Dark Web. The numbers range from 55.6% to 80.4% depending on industry segment. The results show it is incredibly common for compromised and password combinations to be out on the Dark Web. Even organizations with one compromise still face huge risks and the risk is proportional to company size. One organization in the study had over 300 compromised credentials. Even if the password has been changed, password patterns and human tendencies make brute force attacks and social engineering significantly easier with this information. 90% 80% 70% 60% 50% Compromise % by Healthcare Industry Segment 61.9% 80.4% 76.5% 55.6% 72.0% 72.3% 76.0% Healthcare Providers - 53% IT/Software Providers - 15% Hospitals - 8% Healthcare Providers % TPAs % Health Centers - 72% IT/Software Providers - 76% Regional Health Plan % Medical Billing/Collections -55.6% Hospitals % How do criminals use stolen credentials? There is a fairly common exploit lifecycle: 1. Gain access to data from s that have been exploited via phishing, malware, data breach, social engineering, or some other form of attack 2. Use the data obtained to study the targeted corporations or individuals 3. Eventually gain system access 4. Establish a foothold 5. Gain more privileges TPAs - 7% Regional Health Plan - 7% Medical Billing/Collections - 7% Health Centers - 3% 6. Move laterally throughout the organization and through the supply chain to extract data or control system access Passwords are easy to steal What % Of Stolen Credentials Include Passwords? Passwords Available 76% Passwords Not Available 24% 76% of the stolen records we reviewed on the Dark Web had an associated password. Of this 76%, 23% had fully visible text passwords. In many cases, these passwords are outdated, but that does not limit their value. More than three quarters of people use the same or similar passwords across all of their online activities. 2 By understanding the types of changes people make to their passwords over time, hackers can create a user profile and determine a person s new password fairly accurately by using simple guessing or sophisticated automated algorithms. 3

4 The remaining 77% were cryptographically hashed passwords. Simply hashing the password does not meet today s needs for security. Hackers can easily use a variety of methods (many of which are available online) to crack hashes, including dictionary attacks, brute force attacks, lookup tables, reverse lookup tables and rainbow tables. This is why strong, unique passwords are paramount for each account and why passwords should change over time. What type of compromise exposed the user credentials? The study aimed to dig deeper than just how many names were compromised per organization. ID Agent s analysis evaluated where the data originated and from where it was stolen. There are numerous points of attack, each raising a unique degree of concern. The majority of the data (55%) is the result of known data breaches where user credentials were stolen in bulk (often in widely publicized events) and then published by the perpetrators. However, the most concerning finding is the relatively small segment of credentials (6%) directly related to phishing or keylogging attacks. While the percentage is in single digits, keep in mind that this represents over 450 individual incidents where companies in our study had exposures, any one of which could lead to ransomware, denial of service attacks, or PHI breaches How are Credentials Being Stolen? Keylogged & Validated 1% Known Data Breach 55% Undetermined 38% Keylogging/Phishing 6% Evolve IP s comprehensive security approach vulnerability is a significant contributor to the tremendous range of threat vectors that are confronting healthcare organizations. The rest of this paper will look at security best practices that help organizations avoid costly -related breaches and also help establish a systematic and structured security posture that is consistent with world-class enterprises. The goals can be boiled down into three basic categories that every organization should embrace. 1. Proactive Threat Intelligence 2. Continuous Security Management 3. Rapid Incident Response and Recovery 1. Proactive Threat Intelligence The objective is to identify and control not just to observe the technical threats and vulnerabilities by understanding and limiting the volume of viable environmental threats. The ability to see vulnerabilities is critical for identifying hidden Dark Web threats before criminals exploit them. ID Agent provides this visibility on a regular basis and allows real-time response to urgent keylogging and phishing related compromises. With ID Agent s information, you can understand when malware removal, forced password changes, or training of employees may be required. This data also allows firms to understand user activity and behavior over time which helps compliance teams see whether their efforts are making an impact. Are you seeing fewer credentials on the Dark Web? Is there rapid growth in activity? Proactive vulnerability reports highlight the answers. This type of monitoring enables preemptive threat resolution and cuts off threats at the pass by: Enabling immediate response to keylogging or phishing compromises that may be actively bypassing your security barriers Providing alerts and ongoing monitoring of corporate s and IP addresses that are being traded by hackers Identifying individual instances of policy violations as well as general user training issues 2. Continuous Security Management The challenge of infrastructure security is driven by the rapid pace in which the definition at security changes. The nature of attacks and the creativity of attackers evolves on a daily basis. The ability to identify and block these threats becomes critical and overwhelming. That s why day-to-day, real-time security analysis and infrastructure management is the second type of protection that organizations must master. Evolve IP s approach is designed to quickly incorporate: New security standards and regulations Changes to existing authoritative sources Information about recent data breaches Industry feedback, best practices, and lessons learned 4

5 These characteristics and capabilities are consistent with a solid security foundation. However, while establishing such an environment empowers healthcare organizations to stay ahead of many emerging threat vectors, there is no known way to eliminate the potential of an attack. 3. Rapid Incident Response and Recovery In healthcare, both money and lives are on the line. Losing system or file availability (for instance in the event of a ransomware attack), or getting shut down by a DDoS attack can have serious, immediate, and negative implications. The best practice for ensuring ransomware protection and business continuity is to proactively create multiple, secure, and physically separate copies of all servers, applications, and data. This approach allows rapid restoration of your business operations in the event that your systems are compromised by an attack. The FBI agrees, as illustrated by this excerpt from a recent blog post on their website: Organizations in particular should focus on prevention efforts both awareness training and robust technical prevention controls and solid business continuity planning. As part of that plan, you should: 1. Back up data regularly and verify the integrity of those backups regularly. 2. Secure your backups. Make sure they aren t connected to the computers and networks they are backing up. By following this advice, and arming your organization with the right backups, you can prevent the attackers from taking away access to your systems. Why choose Evolve IP? The key to maintaining control is to fortify your critical infrastructure and data with regular, isolated, and recoverable backups. Many organizations are unaware that with Evolve IP s technology, preparation and expertise, almost any production environment can be restored and operational within four hours (see figure below). With a range of business restoration options, Evolve IP puts you in control not the attacker. Offsite Tape Backups Recovery Time by Backup Strategy On-site Tape or Virual Backups On-site Virual Backups/ Internal Team 4-6 days* 3 days* 24 hours* 4 hours The proper preparation to create this capability includes: Creating a reliable backup process. Create rapid, frequent system backups in a secure, offsite location. Ensuring data recoverability. Backups can also be infected by the malware virus if not detected immediately after infection. Confirming data availability. Ask yourself how quickly can we access and use the backup that we created? Evolve IP makes rapid, frequent backups of your systems, and then moves them securely offsite to an isolated location. Depending on your existing infrastructure, simple backups can be established in a matter of hours, with your data securely maintained in an isolated, private, HIPAA-compliant environment. With Managed Disaster Recovery as a Service (DRaaS), Evolve IP s team stands ready to recover any compromised customer data with a 4-hour or less guaranteed service level. 5

6 Conclusion The benchmark study revealed the alarming depth and breadth of an underlying and growing security threat to healthcare organizations. However, most organizations do not have the time or the resources to stay properly protected. Another solution is needed, and there is a fairly simple one. Increasingly, healthcare providers are recognizing the value of cloud-based technologies and managed services. This kind of cloud, that is strengthened by in-depth security policies and procedures and designed to meet the rigorous HITRUST CSF certification standard, goes beyond subjective standards such as SOC II and provides firms with an absolute definition of what it means to have great security. This robust hosting backbone is then combined with actively managed security services that can rapidly respond to daily monitoring requirements, security updates, emerging threats, and compliance changes. This unique combination of technology and service liberates organizations to allocate their IT energies towards key growth and business development strategies. About ID Agent/Dark Web ID ID Agent provides a comprehensive set of threat intelligence and identity monitoring solutions to private and public sector organizations and to millions of individuals impacted by cyber incidents. From monitoring your organization s domain for compromised credentials to deploying identity and credit management programs in order to protect your employees and the customers you serve we have you covered. The largest private and public sector organizations globally rely on Dark Web ID to provide actionable stolen credential data to make informed decisions. Dark Web ID combines human intelligence with sophisticated Dark Web intelligence and search capabilities to identify, analyze and proactively monitor for your organization s compromised or stolen employee and customer data. Visit for more information. Sources 1. ransomware-took-in-1-billion-in-2016-improved-defenses-maynot-be-enough-to-stem-the-tide.html b32716x2f9pva824b1rcdt1n About Evolve IP Evolve IP is The Cloud Services Company. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables decision-makers to migrate all or select IT technologies to its award-winning cloud platform. Evolve IP s combination of security, stability, scalability and lower total cost of ownership is fundamentally superior to outdated legacy systems and other cloud offerings. Today, over 130,000 users across the globe depend daily on Evolve IP for cloud services like virtual servers, desktop services, disaster recovery, unified communications, contact centers and more. Visit for more information. 6