Polycom Advantage Service Endpoint Utilization Report

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1 Polycom Advantage Service Endpoint Utilization Report ABC Company 9/1/2018-9/30/2018 Polycom, Inc. All rights reserved.

2 SAMPLE REPORT d This report is for demonstration purposes only. Any resemblance to real systems, networks, locations, names, etc. is purely coincidental. version 6.4a Polycom, Inc. All rights reserved.

3 Report Parameters Note: Group Series endpoints must be dynamically managed by Resource Manager for CDRs to be collected for this report. Polycom, Inc. All rights reserved. 3

4 Executive Summary System Types are determined by the make and model of the endpoint in use. ITP = RPX, OTX, TPX, ATX Room = Conference room based codecs, such as Group Series, HDX9000, HDX8000, VSX8000 Desktop = Desktop based codecs, such as HDX4000 or VSX3000 Personal = Personal or software-based applications, such as CMAD, RPDesktop or RPMobile Polycom, Inc. All rights reserved. 4

5 Executive Summary (cont.) System Types are determined by the make and model of the endpoint in use. ITP = RPX, OTX, TPX, ATX Percent of Calls by System Type Percent of Minutes by System Type Room = Conference room based codecs, such as Group Series, HDX9000, HDX8000, HDX7000, VSX8000 9% Room Room Desktop = Desktop based codecs, such as HDX4000 or VSX % Personal 96% Personal Personal = Personal or software-based applications such as CMAD, RPDesktop, RPMobile Call Types are determined by whether a call is audio or video (point-to-point or multipoint). Audio = Endpoint involved in an audio call Video Point-to-Point = Endpoint connected over video directly to another endpoint Percent of Calls by Call Type Percent of Minutes by Call Type Video Multipoint = Endpoint connected over video to a MCU (bridge) 43% 56% Audio 36% Multipoint Point-to-Point 63% Audio Multipoint Point-to-Point *An endpoint may be in an Audio and Video call at the same time, producing two CDRs. **Multipoint calls are determined by the far-end system in the CDR being a Polycom RMX or MGC. Polycom, Inc. All rights reserved. 5

6 Usage Distribution - All Endpoints Average Utilization - All Endpoints Number of Endpoints with a similar Average Utilization. Grouped in 10% increments Average Duration - All Endpoints Number of Endpoints with a similar Average Duration. Grouped in 15 minute increments Polycom, Inc. All rights reserved. 6

7 Daily Statistics Polycom, Inc. All rights reserved. 7

8 Total Calls by Day /1/2018 9/2/2018 9/3/2018 9/4/2018 9/5/2018 9/6/2018 9/7/2018 9/8/2018 9/9/2018 9/10/2018 9/11/2018 9/12/2018 9/13/2018 9/14/2018 9/15/2018 9/16/2018 9/17/2018 9/18/2018 9/19/2018 9/20/2018 9/21/2018 9/22/2018 9/23/2018 9/24/2018 9/25/2018 9/26/2018 9/27/2018 9/28/2018 9/29/2018 9/30/2018 Polycom, Inc. All rights reserved. 8

9 Total Minutes by Day 14,000 12,000 11,548 10,000 8,952 8,7898,802 8,000 7,121 6,363 6,639 6,926 8,030 7,804 7,510 7,233 7,523 6,502 6,927 6,000 4,000 5,019 3,082 4,362 4,670 3,827 4,095 2,000 1, /1/2018 9/2/2018 9/3/2018 9/4/2018 9/5/2018 9/6/2018 9/7/2018 9/8/2018 9/9/2018 9/10/2018 9/11/2018 9/12/2018 9/13/2018 9/14/2018 9/15/2018 9/16/2018 9/17/2018 9/18/2018 9/19/2018 9/20/2018 9/21/2018 9/22/2018 9/23/2018 9/24/2018 9/25/2018 9/26/2018 9/27/2018 9/28/2018 9/29/2018 9/30/2018 Polycom, Inc. All rights reserved. 9

10 Utilization Percent by Day 30% 25% 25% 20% 19% 19%19% 15% 15% 13% 14%14% 17% 17% 16% 16% 15% 14% 14% Room Personal 10% 10% 10% 10% 8% 8% 6% 5% 2% 1% 3% 3% 2% 1% 1% 3% 1% 1% 1% 1% 3% 2% 1% 2% 2% 1% 3% 3% 0% 9/1/2018 9/2/2018 9/3/2018 9/4/2018 9/5/2018 9/6/2018 9/7/2018 9/8/2018 9/9/2018 9/10/2018 9/11/2018 9/12/2018 9/13/2018 9/14/2018 9/15/2018 9/16/2018 9/17/2018 9/18/2018 9/19/2018 9/20/2018 9/21/2018 9/22/2018 9/23/2018 9/24/2018 9/25/2018 9/26/2018 9/27/2018 9/28/2018 9/29/2018 9/30/2018 Polycom, Inc. All rights reserved. 10

11 Endpoint Trending Polycom, Inc. All rights reserved. 11

12 Trending - Calls 1,800 1,600 1,400 1,200 1, Total Calls Personal - Calls Desktop - Calls Room - Calls Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Polycom, Inc. All rights reserved. 12

13 Trending - Minutes 160, , , ,000 80,000 60,000 Total Minutes Personal - Minutes Desktop - Minutes Room - Minutes 40,000 20,000 0 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Polycom, Inc. All rights reserved. 13

14 Trending - Utilization 18.0% 16.0% 14.0% 12.0% 10.0% 8.0% 6.0% Overall Utilization Personal - Utilization Desktop - Utilization Room - Utilization 4.0% 2.0% 0.0% Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Polycom, Inc. All rights reserved. 14

15 Trending - Systems Total Endpoints Personal - Systems Desktop - Systems Room - Systems Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Polycom, Inc. All rights reserved. 15

16 Most and Least Utilized - System Type System Types are determined by the make and model of the endpoint in use. ITP Room = RPX, OTX, TPX, ATX = Conference room codecs, such as Group Series, HDX9000, HDX8000, VSX8000 Desktop = Desktop codecs, such as HDX4000 or VSX3000 Personal = Personal or software-based applications such as CMAD, RPDesktop or RPMobile Polycom, Inc. All rights reserved. 16

17 Most/Least Utilized - Room The full list of all endpoints is available in the embedded spreadsheet at the end of this report. Polycom, Inc. All rights reserved. 17

18 Most/Least Utilized - Personal The full list of all endpoints is available in the embedded spreadsheet at the end of this report. Polycom, Inc. All rights reserved. 18

19 Network Statistics Polycom, Inc. All rights reserved. 19

20 Network Overview Network Flags by System Type Network Flags are calls that were affected by 0.1% packet loss or greater and therefore call quality could have been impacted. Network flags do not imply a specific network issue, but may indicate cause for investigation for the endpoints or locations indicated % 1.00% Calls Network Flags Room Personal Average Percent Packet Loss by System Type 1.09% 0.80% 0.60% 0.40% 0.20% 0.20% 0.00% Room Personal Polycom, Inc. All rights reserved. 20

21 Highest Network Flags by Endpoint Polycom, Inc. All rights reserved. 21

22 Highest Network Flags by Endpoint Pairs Polycom, Inc. All rights reserved. 22

23 Overall Max Concurrent Bandwidth 16 Max Concurrent Bandwidth Bandwidth in Mb :00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 0:00 Displays the maximum concurrent network bandwidth in use across all endpoints and/or network segments based on 5-minute increments. Times are normalized based on the Resource Manager time. Polycom, Inc. All rights reserved. 23

24 Daily Max Concurrent Bandwidth BANDWIDTH BY DAY max ave 16 BANDWIDTH IN MB Polycom, Inc. All rights reserved. 24

25 Endpoint Statistics - Excel The attached Excel file contains tables for the following categories: - Endpoint Statistics - Low Duration Calls - Endpoint Trending Polycom, Inc. All rights reserved. 25

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