H3C Intelligent Management Center

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1 H3C Intelligent Management Center Voice Service Manager Administrator Guide New H3C Technologies Co., Ltd. Software version: IMC VSM 7.1 (E0301) Document version: 5PW

2 Copyright 2017, New H3C Technologies Co., Ltd. and its licensors All rights reserved No part of this manual may be reproduced or transmitted in any form or by any means without prior written consent of New H3C Technologies Co., Ltd. Trademarks H3C,, H3CS, H3CIE, H3CNE, Aolynk,, H 3 Care,, IRF, NetPilot, Netflow, SecEngine, SecPath, SecCenter, SecBlade, Comware, ITCMM and HUASAN are trademarks of New H3C Technologies Co., Ltd. All other trademarks that may be mentioned in this manual are the property of their respective owners Notice The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute the warranty of any kind, express or implied.

3 Preface The H3C IMC Voice Service Manager Administrator Guide includes 13 chapters, which describe the management of network resources on the IMC Voice Service Manager, the basic functions, and the important parameters. This preface includes the following topics about the documentation: Audience. Conventions. About the H3C IMC documentation set. Obtaining documentation. Technical support. Documentation feedback. Audience This documentation is intended for: Network planners. Field technical support and servicing engineers. Network administrators working with the H3C IMC. Conventions This section describes the conventions used in the documentation. Port numbering in examples The port numbers in the documentation are for illustration only and might be unavailable on your device. Command conventions Convention Boldface Italic Description Bold text represents commands and keywords that you enter literally as shown. Italic text represents arguments that you replace with actual values. # A line that starts with a pound (#) sign is comments. GUI conventions Convention Boldface > Description Window names, button names, field names, and menu items are in Boldface. For example, the New User window appears; click OK. Multi-level menus are separated by angle brackets. For example, File > Create > Folder.

4 Symbols Convention WARNING! CAUTION: IMPORTANT: NOTE: TIP: Description An alert that calls attention to important information that if not understood or followed can result in personal injury. An alert that calls attention to important information that if not understood or followed can result in data loss, data corruption, or damage to hardware or software. An alert that calls attention to essential information. An alert that contains additional or supplementary information. An alert that provides helpful information. About the H3C IMC documentation set The H3C IMC documentation set includes the following categories of documents: Category Documents Purposes Product description and specifications Marketing brochures Describe product specifications and benefits. Hardware specifications and installation H3C IMC Getting Started Guide H3C IMC Centralized Deployment Guide with Embedded Database H3C IMC Centralized Deployment Guide with Local Database H3C IMC Centralized Deployment Guide with Remote Database H3C IMC Distributed Deployment Guide with Local Database H3C IMC Distributed Deployment Guide with Remote Database H3C IMC Probe Installation Guide H3C IMC RSM Installation Guide H3C IMC ihatool Installation Guide SQL Server 2008 Installation and Configuration Guide SQL Server 2008 R2 Installation and Configuration Guide Quickly guides you through the IMC main features and troubleshooting common problems. Provides a complete guide to IMC platform and components installation and centralized deployment using embedded database. Provides a complete guide to IMC platform and components installation and centralized deployment using local database. Provides a complete guide to IMC platform and components installation and centralized deployment using remote database. Provides a complete guide to IMC platform and components installation and distributed deployment using local database. Provides a complete guide to IMC platform and components installation and distributed deployment using remote database. Provides a complete guide to IMC Probe installation and deployment. Provides a complete guide to IMC RSM installation and deployment. Provides a complete guide to IMC ihatool installation. Guides you through installing SQL Server 2008 for IMC. Guides you through installing SQL Server 2008 R2 for IMC.

5 Category Documents Purposes SQL Server 2012 Installation and Configuration Guide Guides you through installing SQL Server 2012 for IMC. Software configuration SQL Server 2014 Installation and Configuration Guide Oracle 11g Installation and Configuration Guide(for Linux) Oracle 11g R2 Installation and Configuration Guide(for Linux) Oracle 12c Installation and Configuration Guide(for Linux) Red Hat Enterprise Linux 6.4 Installation Guide Red Hat Enterprise Linux 7.0 Installation Guide H3C IMC Enterprise and Standard Platform Administrator Guide H3C IMC Quality of Service Manager Administrator Guide H3C IMC Resource Automation Manager Administrator Guide H3C IMC Service Health Manager Administrator Guide H3C IMC VAN Connection Manager Administrator Guide H3C IMC VAN Software Defined Network Manager Administrator Guide H3C IMC VAN Fabric Manager Administrator Guide H3C IMC Application Manager Administrator Guide H3C IMC Branch Intelligent Management System Administrator Guide Guides you through installing SQL Server 2014 for IMC. Guides you through installing Oracle 11g on Linux for IMC. Guides you through installing Oracle 11g R2 on Linux for IMC. Guides you through installing Oracle 12c on Linux for IMC. Guides you through installing Red Hat Enterprise Linux 6.4 for IMC Guides you through installing Red Hat Enterprise Linux 7.0 for IMC. Describes operation procedures on the IMC base platform. Describes operation procedures on the IMC Quality of Service Manager. Describes operation procedures on the Resource Automation Manager. Describes operation procedures on the Service Health Manager. Describes operation procedures on the IMC VAN Connection Manager. Describes operation procedures on the IMC VAN Software Defined Network Manager. Describes operation procedures on the IMC VAN Fabric Manager. Describes operation procedures on the IMC Application Manager. Describes operation procedures on the IMC Branch Intelligent Management System.

6 Category Documents Purposes H3C IMC Business Service Manager Administrator Guide Describes operation procedures on the IMC Business Service Manager. Operations and maintenance H3C IMC IPsec VPN Manager Administrator Guide H3C IMC MPLS VPN Manager Administrator Guide H3C IMC Network Traffic Analyzer Administrator Guide H3C IMC Service Operation Manager Administrator Guide H3C IMC User Behavior Auditor Administrator Guide H3C IMC UC Health Manager Administrator Guide H3C IMC Wireless Service Manager Administrator Guide H3C IMC User Access Manager Administrator Guide H3C IMC TACACS+ Authentication Manager Administrator Guide H3C IMC EAD Security Policy Administrator Guide Online Help Readme Describes operation procedures on the IMC IPsec VPN Manager. Describes operation procedures on the IMC MPLS VPN Manager. Describes operation procedures on the IMC Network Traffic Analyzer. Describes operation procedures on the IMC Service Operation Manager. Describes operation procedures on the IMC User Behavior Auditor. Describes operation procedures on the IMC UC Health Manager. Describes operation procedures on the IMC Wireless Service Manager. Describes operation procedures on the IMC User Access Manager. Describes operation procedures on the IMC TACACS+ Authentication Manager. Describes operation procedures on the IMC EAD Security Policy Manager. Helps you properly use IMC. Provides latest IMC release information. Obtaining documentation To access the most up-to-date H3C product documentation, go to the H3C website at To obtain information about installation, configuration, and maintenance, click To obtain software version information such as release notes, click

7 Technical support Documentation feedback You can your comments about product documentation to We appreciate your comments.

8 Contents VoIP Overview 1 Functions of VSM 1 Resources view 2 Configuration 2 Voice service 2 Call management 2 VoIP QoS evaluation 2 VSM settings 2 VSM Quick Start 2 Adding voice devices to the VSM 2 Importing the device software 3 Deploying devices 3 Troubleshooting 3 Viewing VoIP QoS 3 Viewing the homepage 4 Viewing the homepage 4 Bar chart for call times for the last 24 hours 4 Call statistics for the last 24 hours 4 Top 5 calling numbers over last 24 hours 5 Top 5 called numbers over last 24 hours 6 Faulty voice devices 6 VCX device management 8 VCX device 8 Viewing the VCX device list 8 Querying the VCX device 9 Synchronizing the VCX information 10 Configuring the VCX device 10 Managing licenses 10 Viewing disk information 13 Viewing CPU information 13 Managing traps 14 Managing RAID 15 Configuring other parameters 16 Managing the installed version 17 Maintaining VCX components 17 Viewing VCX configurations 17 Managing trap messages sent by the SNMP agent 18 Configuring the XML accounting server 19 Configuring the VCX data server 22 Configuring the application downloader 24 Configuring the SIP call processor 26 Configuring QoS monitoring and trusted endpoints 27 Managing servers 29 Configuring servers 31 Configuring IP messaging system 31 Viewing voice performance monitoring information 33 Managing NBX devices 35 Viewing the NBX Device List 35 Querying NBX devices 35 Synchronizing NBX devices 36 Managing media gateway devices 37 Viewing the media gateway device list 37 i

9 Querying media gateway devices 37 Synchronizing media gateway devices 38 Managing H3C MSR media gateway devices 38 Viewing the device basic information 38 Viewing the call statistics 39 Managing lines 42 Managing local numbers 44 Managing call route information 46 Managing voice trunk information 49 Monitoring voice performance 50 Managing AudioCodes media gateway devices 50 Managing and detecting IP phones 51 Managing IP phones 51 Viewing the IP phone list 51 Viewing IP phone details 52 Modifying asset information for an IP phone 52 Querying IP phones 53 Updating the directly connected devices of IP phones 54 Deleting IP phones 54 Detecting IP phones 54 Viewing the detected IP phone list 54 Querying detected IP phones 55 Detecting IP phones on specific network segments 55 Configuration management 57 Performing voice deployment 57 VCX configuration navigation 57 Media gateway configuration navigation 60 Auto backup navigation 62 Managing voice software 62 Viewing voice software library 63 Importing voice software 63 Modifying software note 64 Deleting voice software 65 Performing task deployment 65 Viewing VSM topologies 66 Viewing a voice region topology 66 Viewing voice device topologies 67 Viewing a VCX device topology 68 Viewing a NBX device topology 68 Viewing an IP phone physical topology 69 Managing calls 70 Managing call history records 70 Viewing the Call History List 70 Synchronizing call history records 71 Querying call history records 71 Managing the extensions groups 71 Viewing the Extensions Group List 71 Adding a group to the Extensions Group List 72 Modifying a group on the Extensions Group List 72 Querying groups on the Extensions Group List 73 Deleting a group from the Extensions Group List 73 Viewing the Extensions Group/Extension Number List 73 Adding a sub extensions group 74 Adding extension numbers to an extensions group 74 Modifying a sub extensions group or extension number 75 Querying sub extensions groups or extension numbers for an extensions group 75 Deleting a sub extensions group 76 Deleting extension numbers 76 ii

10 Viewing the Extensions Group Summary 76 Voice service 78 Evaluating VoIP QoS 79 Managing QoS information 79 Viewing QoS information 79 Querying QoS information 79 Viewing the latest test results 82 Managing test devices 83 Viewing the Test Device List 83 Querying test devices 84 Adding a test device 84 Deleting test devices 85 Managing test tunnels 85 Viewing test tunnels 85 Querying test tunnels 86 Adding a test tunnel 86 Deleting test tunnels 87 Managing test results 87 Viewing test results 87 Querying test results 88 VSM settings 90 Basic settings 90 Viewing or modifying the call history polling interval 90 Test interval 90 Viewing or modifying the channel test interval 90 Test thresholds 90 Viewing or modifying the test thresholds 90 Managing voice service reports 92 Managing real-time reports 92 Viewing a Calls Distribution Report 92 Viewing an All Calls Report 93 Viewing a Termination Cause Report 95 Viewing a Calling Extension Number Distribution Report 96 Viewing a Calling Extension Number Summary Report 97 Viewing a Calling Extension Number Detail Report 99 Viewing a Called Extension Number Distribution Report 100 Viewing a Called Extension Number Summary Report 102 Viewing a Called Extension Number Detail Report 104 Viewing a Group Summary Report 105 Viewing an Extension Number Detail Report 105 Viewing a QoS Monitoring Report 108 Viewing an Extension Number QoS Monitor Report 109 Viewing a Service Summary Report 109 Viewing a Device Summary Report 111 Managing scheduled reports 113 Adding a scheduled report 113 Viewing scheduled reports 114 Calls Distribution Report 115 All Calls Report 116 Termination Cause Report 117 Calling Extension Number Distribution Report 118 Calling Extension Number Summary Report 119 Calling Extension Number Detail Report 120 Called Extension Number Distribution Report 121 Called Extension Number Summary Report 122 Called Extension Number Detail Report 123 Group Summary Report 124 Extension Number Detail Report 125 iii

11 QoS Monitoring Report 127 Extension Number QoS Monitor Report 128 Service Summary Report 129 Device Summary Report 130 iv

12 VoIP Overview A VoIP network mainly provides the voice and video transmission on an IP network in place of traditional telecommunication networks. Many enterprises have deployed VoIP networks to access services such as video conferencing, teleconferencing, voice mail, IP telephony, and fax. The following factors account for the increased deployment of VoIP networks: Mature analog-to-digital and digital-to-analog conversion technologies. Enhanced voice and video transmission control protocols. Improved VoIP quality of service (QoS). Figure 1 shows an enterprise-class VoIP network. Figure 1 Enterprise-class VoIP network beijing IP Phone VoIP Service Server Voice Gateway IP Internet IP Phone hangzhou Voice Gateway VoIP Service Server Voice Gateway IP Phone shanghai VoIP Service Server Functions of VSM Voice Service Manager is a management software to centrally manage voice devices on enterprise-class VoIP networks. VSM offers improved ease of use of products and reduced system maintenance costs by allowing you to perform the following functions: Back up, restore, and update the data or configuration files on Voice Core Exchange (VCX) devices and media gateway (MG) devices. Diagnose IP phone faults. 1

13 Evaluate the VoIP QoS. View voice service reports. Resources view This function allows you to manage VCX, Network Branch Exchange (NBX), and MG devices, registered IP phones, and IP phones that are detected by the IP phones detecting function. Operators can query and view these devices. Configuration This function allows you to back up data or configuration files on VCX devices and MG devices, and to deploy and upgrade software. Voice service This function allows you to use the Network Quality Analyzer (NQA) protocol to diagnose faults between two IP phones in the physical topology. Call management This function mainly includes calling history management and extensions group management. This function allows you to view and synchronize the call history. You can also add, modify, query, and delete extensions groups. VoIP QoS evaluation VoIP QoS evaluation adds the management of test devices and test channels. VSM detects the test channels periodically and presents the test results in lists or diagrams. VSM settings VSM predefines 15 report templates of voice services. Operators can view the voice devices and service statistics through real-time or periodical reports. VSM Quick Start The following are some operations in VSM. Through these operations, you can get a clear understanding of how to use VSM on a VoIP network. Adding voice devices to the VSM To use the VSM to manage voice devices on a VoIP network, make sure that voice devices on the VoIP network are added to the IMC. You can add the voice devices on a VoIP network by using the auto discovery function in the IMC Platform. Alternatively, you can manually add devices to the IMC. VSM can automatically identify the added voice devices and add them to the resource view. For information about managing voice devices, see "VCX device management" and "Managing media gateway devices." 2

14 Importing the device software Before deploying software on voice devices, import the software. VSM offers a voice software library for fast and simply deploying software on the devices. Operators can import the voice device software into the library for management. For more information, see "Managing voice software." Deploying devices To simplify device configuration and decrease the workload of network administrators, VSM provides voice devices deployment wizard that guides users through the deployment of voice devices on an easy-to-use and intuitive GUI. For more information, see "Performing voice deployment." Troubleshooting If an IP phone fault occurs on a VoIP network, VSM offers end to end troubleshooting on the network topology. It can quickly locate and resolve the fault. For more information, see "Voice service" and "Viewing VSM topologies." Viewing VoIP QoS VSM provides visibility into VoIP QoS and status about voice devices and conversation links. Operators can get information through the QoS overview, test results, or VSM reports. For more information, see "Evaluating VoIP QoS" and "Managing voice service reports." 3

15 Viewing the homepage The homepage presents the call statistics for IP phones in VSM, the top 5 calling numbers, and the top 5 called numbers over the last 24 hours. It also presents the faulty devices requiring special attention. All call-related information is read by VSM from the billing server. To view the homepage 2. From the navigation tree, select Voice Service Manager > VSM Home. The VSM page appears. Bar chart for call times for the last 24 hours The bar chart shows the number of outgoing and incoming calls for all the IP phones in VSM per hour over the last 24 hours. The horizontal axis indicates the time in hour, and the vertical axis indicates the number of calls. The green part on a bar represents successful calls and the red part represents failed calls. You can hover the cursor over a bar to see its details in the form of (result, time) = times. For example, (success, 16) = 2 indicates two successful calls occur from 16:00:00 to 16:59:59. Click a bar to go to the call history page to view call records for the time duration. For more information about the call history, see "Managing calls." Figure 2 24-Hour Phone Calls Call statistics for the last 24 hours Call statistics include summary call information for the last 24 hours and display the following fields: Call Attempts Total number of call attempts placed from and to all IP phones in VSM. Call Attempts = Successful + Unsuccessful. Successful Number of successful calls placed from and to all the IP phones in VSM. 4

16 Unsuccessful Number of failed calls placed from and to all the IP phones in VSM. Answer Seizure Ratio Answer seizure ratio of all the IP phones in VSM. ASR = Successful/Call Attempts. Call Rate Number of call attempts placed from and to all IP phones per minute. This field helps administrators know the usage of IP phones in a VoIP network. Call Rate = Call Attempts/1440, where 1440 is the number of minutes converted from 24 hours. Average Call Duration Average Call Duration = Total call duration/number of successful calls. Peak Usage Period The hour during which the highest number of calls were placed from and to all IP phones and the number of call attempts during this hour. It is represented by X hr.[y]. For example, 22 hr. [8] indicates that the highest number (8) of call attempts occur from 22:00:00 to 22:59:59. If the highest number of call attempts is the same during multiple one-hour intervals, the system displays the one-hour interval nearest to the current time. Low Usage Period The hour with the fewest calls placed from and to all IP phones and the number of call attempts during this hour. It is represented by X hr.[y]. For example, 18 hr. [0] indicates the fewest (0) call attempts occur from 18:00:00 to 18:59:59. If the lowest number of call attempts is the same during multiple one-hour intervals, the system displays the one-hour interval nearest to the current time. Figure 3 24-Hour Call Statistics Top 5 calling numbers over last 24 hours This table lists the top 5 calling numbers with the most outgoing calls over the last 24 hours. It has the following fields: Calling Number Phone number of the calling phone. Phone IP address IP address of the calling phone. Only IP phones have IP addresses, and fixed-line phones and mobile phones do not have IP addresses. Call Times Total number of outgoing calls placed from a phone. Duration Time Accumulative call duration for a phone as the calling party. Server IP Address IP address of the registration server. Server Name Name of the registration server. You can click the server name to go to the server details page. 5

17 Figure 4 24-Hour Top 5 Calling Numbers Top 5 called numbers over last 24 hours This table lists the top 5 called numbers with the most incoming calls over the last 24 hours. It has the following fields: Called Number Phone number of the called phone. Phone IP Address IP address of the called IP phone. Only IP phones have IP addresses, and fixed-line phones and mobile phones do not have IP addresses. Call Times Total number of incoming calls placed to a phone. Duration Time Accumulative call duration for a phone as the called party. Server IP Address IP address of the registration server. Server Name Name of the registration server. You can click the server name to go to the server details page. Figure 5 24-Hour Top 5 Called Numbers Faulty voice devices This field displays the voice devices with one or more alarms that are not cleared or recovered. The device status depends on the level of unrecovered or uncleared alarms and is marked with a relevant color. You can click the device name or icon to go to the device details page. If all devices in VSM are in normal state, this area does not appear. 6

18 Figure 6 Faulty Voice Devices Table 1 Alarm levels and colors Alarm level Color Meaning Warning The highest alarm level is Warning on the device. Minor Major Critical The highest alarm level is Minor on the device. The highest alarm level is Major on the device. The highest alarm level is Critical on the device. 7

19 VCX device management A Voice Core Exchange (VCX) device refers to a Linux server that manages software components such as call processors and VCX applications in a VoIP network. After SIP endpoints (IP telephones or gateways) are enabled, users can access PSTNs through a VCX device. VCX device management functions include displaying detailed device information, querying devices, synchronizing devices, and configuring and displaying basic device or component parameters. VCX device management functions do not include adding or deleting VCX devices. A VCX device can be added or deleted only in the IMC platform. For information about how to add or delete a VCX device, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. After a VCX device is added or deleted, the VSM synchronizes the adding or deleting operation automatically. The following sections describe the VCX device management functions in details. VCX device The VSM manages VCX devices as a type of network resources. A network administrator can view, query, and synchronize VCX devices. Viewing the VCX device list 2. From the navigation tree, select Voice Service Manager > Resource View > VCX Devices. The VCX Devices page appears. VCX Device List contents Status Current status of the VCX device. Options are Unknown, Normal, Informational, Warning, Minor, Major, and Critical. Device status is identified by different colors. Device Label Label of the VCX device. Click the label link to view the Device Details page. For information about the VCX devices, see "Configuring the VCX device." Site Name Name of the site where the VCX device is located. You need to specify site names and types during network construction. HPE recommends that you use the location of the VCX device as the site name. Do not modify the site name at will because the change of site names leads to the database change or even a network fault if related configurations are not updated in time. Billing Server Whether or not the device is a billing server. In a VoIP network, only one VCX device can be configured as the billing server. Bill information on all the other servers is imported to this billing server. Site Type Type of the site where the VCX device is located. Options are Regional, Branch, Standalone, and Unknown. If multiple VCX devices need to be deployed in a company network consisting of a headquarters and multiple branches, the types of these VCX devices include both Regional and Branch. Regional The VCX device is deployed at the headquarters. Branch The VCX device is deployed at a branch. Standalone The VCX device is the only VCX in a VoIP network. Unknown The VSM cannot obtain the VCX site type if a fault occurs in a VoIP network. System Type Type of the VCX server system. The VCX server components can be deployed in centralized or distributed mode. In centralized mode, System Type is All Components. In distributed mode, System Type can be Call server, Data Server, IP Messaging Server, Soft Server, or Billing Support Server; when VSM cannot obtain the system type of a VCX device, Undetermined is displayed. 8

20 IP Address IP address of the VCX device. Operation Click the Display device topology icon to view the logical connections between the VCX device and IP telephones. For information about VCX topologies, see "Viewing a VCX device topology." Click the Operation icon to view the following operation menu:setup Database Replication Specifies a backup device for the current device and replicates the database of the current device. For information about how to configure a VCX device, see "Configuring other parameters." Check Database Replication Verifies whether or not the database backup succeeds and generates a prompt. Drop Database Replication Removes the backup device. Restore Failure Recovery Restores the database that failed to be recovered to the previous state. Clear Replication Errors Restores the database that failed to be replicated to the previous state. Start All Services Starts all services on the VCX device. Stop All Services Stops all services on the VCX device. Set as Billing Server/Undo Billing Server Sets the current server as a billing server/removes the role of billing server when the current device is already a billing server. QoS Monitoring Endpoints Displays the QoS Monitoring Endpoints page. For information about how to configure QoS monitoring endpoints, see "Configuring QoS monitoring and trusted endpoints." Modify Site Name Modifies the site name for the VCX device. Whether or not this operation is supported depends on the VCX device type. Navigating the VCX Device List Click the Previous Page icon to page backward in the VCX Device List. Click the Next Page icon to page forward in the VCX Device List. Click the First Page icon to page backward to the front of the VCX Device List. Click the Last Page icon to page forward to the end of the VCX Device List. Click 8, 15, 50, 100, or 200 at the upper right of the VCX Device List to configure how many items per page you want to display. NOTE: You can sort the VCX Device List by the Status, Device Label, Site Name, Billing Server, Site Type, System Type, or IP Address field. Simply click the column label to sort the list by the selected field. Querying the VCX device 2. From the navigation tree, select Voice Service Manager > Resource View > VCX Devices. The VCX Devices page appears. 3. Enter or select one or more of the following query criteria in the query area: Device Label Enter a partial or complete device name. This criterion is case insensitive and supports fuzzy search. For example, if you enter v, all fit VCX devices with labels containing v are displayed. 9

21 IP Address Enter the IP address of the VCX device. This criterion supports fuzzy search. For example, if you enter 172.8, all fit IP addresses containing are displayed. Site Type Select the type of the site where the VCX device is located. Options are Regional, Branch, Standalone, and Unknown. This field can also be empty. System Type Select the type of the VCX server system. Options are All Components, Call server, Data Server, IP Messaging Server, Soft Server, Billing Support Server, and Unknown. This field can also be empty. Empty fields are ignored. 4. Click Query. The VCX Device List displays all devices matching the query criteria. Click Reset to clear the query criteria and display all VCX devices. Synchronizing the VCX information This function synchronizes the information on the VCX device to the VSM. 2. From the navigation tree, select Voice Service Manager > Resource View > VCX Devices. The VCX Devices page appears. 3. Select one or more VCX devices you want to synchronize. 4. Click Synchronize to start synchronizing information about the selected VCX devices to the VSM. Configuring the VCX device 2. From the navigation tree, select Voice Service Manager > Resource View > VCX Devices. 3. Click a link in the Device Label column. The Device Details page appears. 4. In the Configure area to the right of the page, click a link of a VCX parameter to be configured or displayed. The configuration page appears. Managing licenses License management includes the following functions: License File Uploads the license file for the VCX device and displays detailed information about the specified license file. License Information Displays all the license files on the VCX device. Managing license files 1. In the Device Details page, click License Management in the Configure area to the right of the page. The License Management page appears. 2. Click the License File tab. The page showing the details of the license appears. License File list contents Index Index of the license file. Expiry Date Date when the license expires, in the format of MM-DD-YYYY. File Name Name of the license file. Server Type Type of the server. Options are Primary and Backup. 10

22 Status Current status of the license file. Options are Activation key expired and Activation key valid. Details Click the Details icon to view the License Details page. Click Refresh to view information about the current license file. Navigating the License Files list Click the Previous Page icon to page backward in the License Component list. Click the Next Page icon to page forward in the License Component list. Click the First Page icon to page backward to the front of the License Component list. Click the Last Page icon to page forward to the end of the License Component list. Click 8, 15, 50, 100, or 200 at the upper right of the License Files list to configure how many items per page you want to display. NOTE: You can sort the License Files list by the Index, Serial Number, Expiry Date, Customer Name, File Name, Server Type, or Status field. Click the column label to sort the list by the selected field. 3. Click the Details icon to view the License Details page. License Details list contents Index Index of the license file. Expiry Date Date when the license expires, in the format of MM-DD-YYYY. Upgrade Expiry Date Date before which the backup devices in the license file can be validly upgraded. After the master device is upgraded, if the backup devices are not upgraded before the upgrade expiry date, the primary device will be rolled back to the version before the upgrade. Issuer Name Name of the company that issues this license file. Customer Name Customer names in the license file. Customer Address Addresses of the customers in the license file. Customer Acct Number Numbers of the customers in the license file. Market Market that issues this license file. System Version Version number of the license file. Status Status of the license file. Remaining Grace Period Number of days after which the license file will expire. File Name Name of the license file. Server Type Type of the VCX server. Options are Primary and Backup. License Component list contents Index Index of the license file. Capacity Capacity of the license component. Name Name of the license component. Version Version of the license component. Navigating the License Component list Click the Previous Page icon to page backward in the License Component list. Click the Next Page icon to page forward in the License Component list. Click the First Page icon to page backward to the front of the License Component list. 11

23 Click the Last Page icon to page forward to the end of the License Component list. Click 8, 15, 50, 100, or 200 at the upper right of the License Component list to configure how many items per page you want to display. NOTE: You can sort the License Component list by the Index, Capacity, Name, or Version field. Click the column label to sort the list by the selected field. 4. Click Return to go back to the License Management page. Updating license files 1. In the License Management page, click Upload License. The License Upload page appears. Select File Click Browse to select the license file to be uploaded. Target File Displays the folder that stores the license file. 2. Click OK. Viewing license information 1. In the Device Details page, click License Management in the Configure area to the right of the page. The License Management page appears. 2. Click the License Information tab to view information about all the license files on the VCX device. License Information list contents Index Index of the license component. Type Name Name of the license component. Primary Licenses In Use Number of major licenses in use of the license component. Available Licenses In Use Number of available licenses of the license component. Backup Licenses In Use Number of backup licenses in use of the license component. Available Backup Licenses Number of available backup licenses of the license component. Click Refresh to view information about the current license file. Click Return to go back to the Device Details page. Navigating the License Information list Click the Previous Page icon to page backward in the License Information list. Click the Next Page icon to page forward in the License Information list. Click the First Page icon to page backward to the front of the License Information list. Click the Last Page icon to page forward to the end of the License Information list. Click 8, 15, 50, 100, or 200 at the upper right of the License Information list to configure how many items per page you want to display. NOTE: You can sort the License Information list by the Index, Type Name, Primary Licenses In Use, Available Primary Licenses, Backup Licenses In Use, or Available Backup Licenses field. Click the column label to sort the list by the selected field. 12

24 Viewing disk information 1. In the Device Details page, click Disk Information in the Configure area to the right of the page. The Disk Information page appears. 2. On the Disk Information List, view information about disks in the VCX device. Disk Information List contents Disk Index 1 Index of the disk slot. Disk Index 2 Logical index of the disk. Drive Description of the logical index of the disk. Utilization (%) Disk utilization. Disk utilization=currently used disk capacity/disk capacity 3. Click Refresh to view information about the disk. Navigating the Device Information List Click the Previous Page icon to page backward in the Device Information List. Click the Next Page icon to page forward in the Device Information List. Click the First Page icon to page backward to the front of the Device Information List. Click the Last Page icon to page forward to the end of the Device Information List. Click 8, 15, 50, 100, or 200 at the upper right of the Disk Information List to configure how many items per page you want to display. NOTE: You can sort the Disk Information List by the Disk Index 1, Disk Index 2, Drive, or Utilization (%) field. Click the column label to sort the list by the selected field Viewing CPU information 1. In the Device Details page, click CPU Information in the Configure area to the right of the page. The CPU Information page appears. 2. On the CPU Information list, view information about the CPU on the VCX device. CPU Information list contents CPU Index Index of the CPU slot. CPU # Unique identifier of the CPU. 1-min Utilization (%) CPU utilization in 1 minute. 1-min Utilization (%)=CPU busy time in 1 minute/1 minute 30-min Utilization (%) CPU utilization in 30 minutes. 30-min Utilization (%)=CPU busy time in 30 minutes/1 minute 3. Click Refresh to view information about the CPU. Navigating the CPU Information list Click the Previous Page icon to page backward in the CPU Information list. Click the Next Page icon to page forward in the CPU Information list. Click the First Page icon to page backward to the front of the CPU Information list. Click the Last Page icon to page forward to the end of the CPU Information list. 13

25 Click 8, 15, 50, 100, or 200 at the upper right of the CPU Information list to configure how many items per page you want to display. NOTE: You can sort the CPU Information list by the CPU Index, CPU #, 1-min Utilization (%), or 30-min Utilization (%) field. Click the column label to sort the list by the selected field. Managing traps The trap management function sends the trap messages generated by a VCX device to a specified IMC server for centralized processing. Viewing SNMP trap messages generated on a VCX device: 1. In the Device Details page, click Trap Management in the Configure area to the right of the page. The Trap Management page appears. 2. On the Trap Management list, view information about current trap messages generated on the VCX device. Trap Management list contents IP Address IP address that sends the trap message. Community Community string used to send traps to the destination. Only versions earlier than VCX 8.0.7c support this parameter. SNMP Version SNMP version. Options are v1, v2c, and v3. Security Name Security name of SNMP. If the SNMP version is v1 or v2c, Security Name equals Community. Authentication Password Authentication password of SNMP. This field has a value only when the SNMP version is v3. Modify Click the Modify icon to view the Modify SNMP Trap page. Except IP Address, all the information can be modified. For detailed operation, see "Adding SNMP trap messages." Click Refresh to view information about the trap messages. Adding SNMP trap messages 1. In the Trap Management page, click Add. The Add SNMP Trap page appears. IP Address IP address that sends the trap message. Community Community string used to send traps to the destination. Only versions earlier than VCX 8.0.7c support this parameter. SNMP Version Version of the SNMP protocol. Security Name Security name of SNMP. Authentication Password Authentication password of SNMP. 2. Click OK. Deleting SNMP trap messages 1. Select one or more trap messages you want to delete. 2. Click Delete. A confirmation dialog box appears. 3. Click OK. Navigating the Trap Management list 14

26 Click the Previous Page icon to page backward in the Trap Management list. Click the Next Page icon to page forward in the Trap Management list. Click the First Page icon to page backward to the front of the Trap Management list. Click the Last Page icon to page forward to the end of the Trap Management list. Click 8, 15, 50, 100, or 200 at the upper right of the Trap Management list to configure how many items per page you want to display. NOTE: You can sort the Trap Management list by the IP Address, SNMP Version, Security Name, or Authentication Password field. Click the column label to sort the list by the selected field. VCX 8.0.7c and later versions do not support Community. Only VCX 8.0.7c and later versions support SNMP Version, Security Name, and Authentication Password. In VCX 8.0.7c and later versions, Security Name and Authentication Password are authenticated when a trap message is added or modified, regardless of the SNMP version. Managing RAID The RAID management function is used to view information about RAID partitions and RAID active drives. Viewing information about RAID partitions 1. In the Device Details page, click RAID Management in the Configure area to the right of the page. The RAID Management page appears. RAID Partitions list contents Index Index of the partition. Name Name of the partition. Rebuild Status RAID rebuilding status. Size Size of the partition. Status Status of the partition. Level Level of the partition. 2. Click Refresh to view information about the current RAID partitions. Navigating the RAID Partitions list Click the Previous Page icon to page backward in the RAID Partitions list. Click the Next Page icon to page forward in the RAID Partitions list. Click the First Page icon to page backward to the front of the RAID Partitions list. Click the Last Page icon to page forward to the end of the RAID Partitions list. Click 8, 15, 50, 100, or 200 at the upper right of the RAID Partitions list to configure how many items per page you want to display. NOTE: You can sort the RAID Partitions list by the Index, Name, Rebuild Status, Size, Status, or level field. Click the column label to sort the list by the selected field. 15

27 Viewing RAID active drives 1. In the RAID Management page, click the RAID Active Drives tab. Index Index of the RAID active drive. Name Name of the RAID active drive. 2. Click Refresh to view information about the RAID active drives. Navigating the RAID Active Drives list Click the Previous Page icon to page backward in the RAID Active Drives list. Click the Next Page icon to page forward in the RAID Active Drives list. Click the First Page icon to page backward to the front of the RAID Active Drives list. Click the Last Page icon to page forward to the end of the RAID Active Drives list. Click 8, 15, 50, 100, or 200 at the upper right of the RAID Active Drives list to configure how many items per page you want to display. NOTE: You can sort the RAID Active Drives list by the Index or Name field. Click the column label to sort the list by the selected field. Configuring other parameters Other Params is used to view and configure database upgrade scheme, database replication, and current device time. In the Device Details page, click Other Params in the Configure area to the right of the page. The Other Params page appears. Configuring a database upgrade scheme 1. Click the DB Scheme Upgrades tab to configure a site ID for the DB scheme. 2. Enter the correct ID. DB Schema Site ID Enter the ID of the primary site that issues the upgrade command. An ID can contain only letters, numbers, and underlines. The value is a string of 0 to 256 characters. 3. Click OK. Configuring dual-system backup 1. Click the Replication Settings tab to configure the parameters for dual-system backup. 2. Configure the following parameters: Master Definition Site IP Address Enter the IP address of the VCX primary server. Master Site IP Address Enter the IP address of the VCX backup server. Site ID Enter the ID of the site that issues the backup command. An ID can contain only letters, numbers, and underlines. The value is a string of 0 to 256 characters. 3. Click OK. Viewing or configuring the device time 1. Click the Time tab to view or configure current device time. Date Date on the device. The data format is DD:MM:YYYY. Daylight savings Whether or not the daylight savings are used in the time zone to which the device belongs. Greenwich Mean Time Greenwich Mean Time on the device. 16

28 System Time Zone Time zone to which the device belongs. From the drop-down list, select the correct time zone according to the device location. Time Current device time. The time format is hh:mm:ss. 2. Click OK. Managing the installed version Viewing the installed version Installed Version is used to view information about installed versions and delete low version software. In the Device Details page, click Installed Version in the Configure area to the right of the page. The Installed Version Information page appears. Version List contents Installed Version Information about versions installed on the VCX device. Version State Status of the installed versions. Options are Active and Installed. Date Installed Date on which this version is installed.deleting a software version 1. On the Version List, select the software version to be deleted. Note that a software version in use cannot be deleted. 2. Click Delete. A confirmation dialog box appears. 3. Click OK. 4. Click Return to return to the Device Details page. Navigating the Version List Click the Previous Page icon to page backward in the Version List. Click the Next Page icon to page forward in the Version List. Click the First Page icon to page backward to the front of the Version List. Click the Last Page icon to page forward to the end of the Version List. Click 8, 15, 50, 100, or 200 at the upper right of the Version List to configure how many items per page you want to display. Maintaining VCX components VCX component maintenance includes viewing, managing, and maintaining SNMP trap messages, application downloader, monitored and trusted endpoints, server information, server configurations, IP messaging system, XML billing servers, and VCX data servers. Viewing VCX configurations 2. From the navigation tree, select Voice Service Manager > Resource View > VCX Devices. The VCX Devices page appears. 3. Click a link in the Device Label column. The Device Details page appears. 4. Click the Voice Device Information tab. 17

29 Basic Parameters Configuration list contents Site Type Type of the site where the VCX device is located. System Type System type of the VCX device. System Machine Identifier Machine identifier of the VCX device. UPS Monitoring Status Monitoring status of the UPS. RAID Status Status of the RAID. License Status Status of the license file. Customer Name Name of the current customer. Issuer Name Name of the issuer of the license file. Remaining Grace Period Whether or not the license file is within the remaining grace period. Upgrade Expiry Date Date on which the license file failed to be upgraded. Serial Number Serial number of the system software. Memory Utilization (%) Memory utilization of the VCX device. Component State list contents State Status of the current component. Component Name Name of the component. Operational State Operational status of the component. Software Status Operational status of the software. Last State Change Time length from when the component status changes for the last time to now. Vendor Component vendor. Version Component version. Operation Click the Operation icon to disable or enable the component. The operation menu may vary depending on components. Managing trap messages sent by the SNMP agent Viewing trap messages 1. In the Voice Device Information page, click SNMP Agent in the Component Name column. The SNMP Agent Trap Detail page appears. SNMP Agent list contents Index Index of the trap message. Description Description of the trap message. Trap Whether or not the trap function is enabled.emit Time Time length from when the trap message was sent out to the gateway for the last time to now. Traps Sent Number of the trap messages sent after the system initialization. Traps Filtered Number of the trap messages that are filtered out during the trap filtering. This value includes the number of trap messages that are filtered out when the trap function is disabled. Trap Severity Default severity level of the trap message. Details Click the Details icon to view detailed information about the trap message. Sliding Window Interval(second) Minimum interval between two trap messages that are sent in succession, in seconds. Note that the value 0 indicates that trap filtering is disabled. Generic Description General description of the SNMP agent message. 18

30 For information about other parameters, see the SNMP Agent list. Modifying SNMP trap messages 1. Click the Modify icon. The Modify SNMP Agent Trap page appears. You can enable or disable the trap function or change the value of Sliding Window Interval(second). 2. Click Refresh to view information about the current SNMP agent messages. Enabling the trap function Method I a. In the SNMP Agent list, select one or more trap messages to be enabled. b. Click Enable. Method II a. In the SNMP Agent list, click the Modify icon. The Modify SNMP Agent Trap page appears. b. Select Enable from the Trap drop-down list. c. Click OK. Disabling the trap function Method I a. In the SNMP Agent list, select one or more trap messages to be disabled. b. Click Disable. Method II a. In the SNMP Agent list, click the Modify icon. The Modify SNMP Agent Trap page appears. b. Select Disable from the Trap drop-down list. c. Click OK. Navigating the SNMP Agent list Click the Previous Page icon to page backward in the SNMP Agent list. Click the Next Page icon to page forward in the SNMP Agent list. Click the First Page icon to page backward to the front of the SNMP Agent list. Click the Last Page icon to page forward to the end of the SNMP Agent list. Click 8, 15, 50, 100, or 200 at the upper right of the SNMP Agent list to configure how many items per page you want to display. NOTE: You can sort the SNMP Agent list by the Index, Description, Trap, Traps Sent, Traps Filtered, or Trap Severity field. Click the column label to sort the list by the selected field. Configuring the XML accounting server In the Voice Device Information page, click XML Accounting Server in the Component Name column. The XML Accounting Server page appears. Viewing or configuring flow control configurations 1. In the XML Accounting Server page, click the Flow Control Configuration tab. 19

31 Flow Control Configuration Status Status of the flow control function. Options are Enabled and Disabled. Max Count Maximum number of messages that a queue can accommodate. The value 0 indicates that the flow control function is disabled. The value range is 0 to 150. Queue-full Max Time(s) Maximum time of period during which a queue keeps full. The value 0 indicates that the flow control function is disabled. The value range is 0 to Click OK. Viewing or configuring the 3Q protocol configurations 1. In the XML Accounting Server page, click the 3Q Protocol Configuration tab. 3Q Protocol Configuration list contents Data IP Address IP address that receives the data packets. Data Port Port number that receives the data packets. Control IP Address IP address that receives the control packets. Control Port Port number that receives the control packets. Protocol Status Status of the current protocol. Options are Enabled and Disabled. Client Thread Number of the threads that receive data. 2. Click OK. Viewing BES common statistics 1. In the XML Accounting Server page, click BES Common Statistics tab. BES Common Statistics list contents Total Incoming Requests Total number of IP telephone call requests recorded in the VCX data server. Total Invalid Requests Total number of invalid IP telephone call requests recorded in the VCX data server. Total Duplicate Requests Total number of duplicate IP telephone call requests recorded in the VCX data server. Total Num of Responses Total number of IP telephone call responses recorded in the VCX data server. Total Malformed Requests Total number of incorrect IP telephone call requests recorded in the VCX data server. Total Packet Dropped Total number of dropped packets recorded in the VCX data server. Total Pending Requests Total number of IP telephone call requests to be processed on the VCX data server. Total Unknown Types Total number of IP telephone call requests of unknown types recorded in the VCX data server. Server Up Time (s) Period of time from when the VCX server is enabled till now, in seconds. 2. Click Cancel to return to the Voice Device Information page. Viewing or modifying BES common configurations 1. In the XML Accounting Server page, click the BES Common Configuration tab. 2. View or modify the BES common configurations. Client Activity Interval(millisecond) Maximum time of period during which a client is inactive but kept online. The default value is milliseconds. The value range is 2000 to Use Trusted Client List Status of the trusted client list. Options are Enabled and Disabled. 20

32 Client Req Threads Number of threads that processing client requests. The value range is 4 to 20. Packet Tracing Status of packet tracing. Options are Enable and Disable. Log Level Log levels supported by the XML accounting server. The value range is 0 to 255. Installation Type Installation type of the server. Options are Locsa and Rocsa. This parameter cannot be modified. 3. Click OK. Viewing or modifying CDR settings 1. In the XML Accounting Server page, click the CDR Settings tab. 2. View or modify the CDR settings. File Path Path that stores the CDR XML file. The root path is the VCX installation path. Base Name Name of the CDR XML file. File Type The CDR XML file type. Options are XML, TXT, CSV, and PSV. Only XML is supported. Delimiter Delimiter between fields in the CDR XML file. Records Per File Maximum number of CDR records in a single CDR XML file. The value range is 1 to Stays Open Time(s) Maximum of time of period during which the CDR XML file can be opened, in seconds. The value range is 1 to Time Stamp Status of the time stamp. Options are Enabled and Disabled. Execute Auto-Clean if the Latest is Bad Status Whether or not the latest corrupted CDR file deleting function is enabled. Options are Enabled and Disabled. After this function is enabled, the system automatically deletes the latest corrupted or incomplete CDR file at a specified interval. Latest Bad Period(s) Interval at which the latest corrupted CDR file is automatically deleted, in seconds. The value range is 1 to Execute Auto-Clean if the Latest is Dated Status Whether or not the latest outdated CDR file deleting function is enabled. Options are Enabled and Disabled. After this function is enabled, the system automatically deletes the latest outdated CDR file at a specified interval. Latest Stale Period(s) Interval at which the latest outdated CDR file is automatically deleted, in seconds. The value range is 1 to Click OK. Viewing or modifying QoS settings 1. In the XML Accounting Server page, click the QoS Settings tab. 2. View or modify the QoS settings. Rate Limit Period (minute) Period during which the alarm sending rate is limited. Bucket Size Multiplier Multiplier used to calculate the rate limit. Max Warnings Maximum number of QoS warnings that can be sent in a specified period. Max Alarms Maximum number of QoS alarms that can be sent in a specified period. Log Alarms Status of the log alarm function. Options are Enabled and Disabled. Log Warnings Status of the log warning function. Options are Enabled and Disabled. Jitter Value Warning Threshold Threshold of the QoS jitter warnings. Jitter Value Severe Alarm Threshold Threshold of the QoS jitter severe alarms. Round Trip Delay Value Warning Threshold Threshold of the QoS round trip delay value warnings. 21

33 Round Trip Delay Value Severe Alarm Threshold Threshold of the QoS round trip delay value severe alarms. Packet Loss Value Warning Threshold Threshold of the QoS packet loss ratio warnings. Packet Loss Value Severe Alarm Threshold Threshold of the QoS packet loss ratio severe alarms. Computed MOS Value Warning Threshold Threshold of the QoS MOS value warnings. Computed MOS Value Severe Alarm Threshold Threshold of the QoS MOS severe alarms. End point Call History Depth Number of calls used to calculate the average QoS statistics. 3. Click OK. Viewing or modifying QoS record control settings 1. In the XML Accounting Server page, click the QoS Record Controls tab. 2. View or modify the parameters of the QoS record control function: File Path Path that stores the CDR XML file. The root path is the VCX installation path. Base Name Name of the CDR XML file. Type Type of the CDR XML file. The type of the CDR XML file can be XML only. Delimiter Delimiter between fields in the CDR XML file. Records Per File Maximum number of CDR records in a single CDR XML file. The value range is 1 to Time to Close(s) Maximum time of period during which the CDR XML file can be opened, in seconds. The value range is 1 to Time Stamp Status of the time stamp. Options are Enabled and Disabled. Execute Auto-Clean if the Latest is Bad Status Whether or not the latest corrupted CDR file deleting function is enabled. Options are Enabled and Disabled. After this function is enabled, the system automatically deletes the latest corrupted CDR file at a specified interval. Latest Bad Period(s) Interval at which the latest corrupted CDR file is automatically deleted, in seconds. The value range is 1 to Execute Auto-Clean if the Latest is Dated Status Whether or not the latest outdated CDR file deleting function is enabled. Options are Enabled and Disabled. After this function is enabled, the system automatically deletes the latest outdated CDR file at a specified interval. Latest Stale Period(s) Interval at which the latest outdated CDR file is automatically deleted, in seconds. The value range is 1 to Click OK. Configuring the VCX data server In the Voice Device Information page, click VCX Data Server in the Component Name column. The VCX Data Server page appears. Viewing or modifying database configurations 1. In the VCX Data Server page, click the Database Configuration tab. 2. View or modify the configurations of the VCX database: Name Database name. Server Name Database server name. User Name User name of the database. 22

34 Keep Alive (ms) Keepalive time of the database, in milliseconds. The value range is to Viewing or modifying flow control configurations 1. In the VCX Data Server page, click the Flow Control Configuration tab. 2. View or modify the flow control configurations: Flow Control Configuration list contents Active Status Status of the flow control function. Options are Enabled or Disabled. Max Count Maximum number of messages that a queue can accommodate. The value range is 0 to 150. The value 0 indicates that the flow control function is disabled. Time Maximum time of period during which a full queue can operate correctly. The value range is 0 to 150. The value 0 indicates that the flow control function is disabled. 3. Click OK. Viewing or modifying the 3Q protocol configurations 1. In the VCX Data Server page, click the 3Q Protocol Configuration tab. 2. View or modify the 3Q protocol configurations of the VCX database server: 3Q Protocol Configuration list contents Data IP Address IP address that receives the data packets. Data Port Port number that receives the data packets. Control IP Address IP address that receives the control packets. Control Port Port number that receives the control packets. Client Thread Number of the threads that receive data. 3Q Enables Status Status of the 3Q protocol. 3. Click OK. Viewing or modifying BES common statistics 1. In the XML Accounting Server page, click the BES Common Statistics tab. BES Common Statistics list contents Total Incoming requests Total number of IP telephone call requests recorded in the VCX data server. Total Invalid Requests Total number of invalid IP telephone call requests recorded in the VCX data server. Total Duplicate Requests Total number of duplicate IP telephone call requests recorded in the VCX data server. Total Num Of Responses Total number of IP telephone call responses recorded in the VCX data server. Total Malformed Requests Total number of incorrect IP telephone call requests recorded in the VCX data server. Total Packet Dropped Total number of dropped packets recorded in the VCX data server. Total Pending Requests Total number of IP telephone call requests to be processed on the VCX data server. Total Unknown Types Total number of IP telephone call requests of unknown types recorded in the VCX data server. Server Up Time (s) Period of time from when the VCX server is enabled till now, in seconds. 2. Click Cancel to return to the Voice Device Information page. 23

35 Viewing or modifying BES common configurations 1. In the XML Accounting Server page, click the BES Common Configuration tab. 2. View or modify the BES common configurations: Client Activity Interval(millisecond) Maximum time of period during which a client is inactive but kept online. The default value is milliseconds. The value range is 2000 to Use Trusted Client List Status of the trusted client list. Options are Enabled and Disabled. Client Req Threads Number of threads that processing client requests. The value range is 4 to 20. Packet Tracing Status of packet tracing. Options are Enable or Disable. Log Level Log levels supported by the accounting server. The value range is 0 to 255. Installation Type Installation type of the server. Options are Locsa and Rocsa. This parameter cannot be modified. 3. Click OK. Configuring the application downloader In the Voice Device Information page, click Application Downloader in the Component Name column. The Application Downloader page appears. Viewing application download statistics 1. In the Application Downloader page, click the Statistics tab. 2. View application download statistics: Total Successful Total number of times of successful downloads. Total Requests Total number of application download requests. Total Failure Total number of times of failed downloads. Total Bytes Sent Total number of bytes sent by the application downloader. Total Bytes Received Total number of bytes received by the application downloader. Current Active Sessions Number of sessions that have been downloaded by the application downloader. 3. Click Cancel to return to the Voice Device Information page. Viewing application download configurations 1. In the Application Downloader page, click the Configuration tab. 2. View or modify application download configurations: Main IP Address IP address being used by the application downloader. Backup IP Address IP address that will be used by the application downloader after the downloader restarts. Main IP Port Port number being monitored by the application downloader. Backup IP Port Port number that will be monitored by the application downloader after the downloader restarts. Main Device Name Device name being used by the application downloader. Backup Device Name Device name that will be used by the application downloader after the downloader restarts. Payload Size Maximum size of a single packet that can be downloaded, in bytes. After this value is modified, the new value takes effect only after the VCX device restarts. 24

36 Ack Timeout (second) Period of time during which the application downloader waits for the acknowledgement from the requester, in seconds. Num Retransmits Maximum number of times that a downloaded package can be retransmitted after a download failure. Log Level Level of the log in the application downloader log file. Max Sessions Maximum number of download sessions on the application downloader. After the number of existing sessions exceeds this number, a new download request is ignored. Poll Interval (minute) Interval for detecting download requests, in minutes. The value 0 indicates that the download request polling is disabled. The value is an integer in the range of 15 to Click OK. Managing image files To view the image files on the VCX device: 1. In the Application Downloader page, click the Device Mapping tab. Index Index of the image file. Image File Name Name of the image file stored on the application downloader. Boot File Name Name of the image file imported to the VCX device. Boot Version Version of the image file imported to the VCX device. Image Version Version of the image on the application downloader. Modify Click the Modify icon to modify information about the current image file. For information about the parameters, see To add an image file. Details Click the Details icon to view the Image Details page. 2. Click Refresh to view information about the current image files. To add an image file: 1. In the Application Downloader page, click Add. The Add Device Mapping page appears. 2. Enter the parameters for the image file to be added: Index Enter the index of the image file. Image File Name Enter the name of the image file to be added. The value is a string of 1 to 128 characters. Boot File Name Enter the name of the boot file. The value is a string of 1 to 128 characters. Boot Version Enter the versions of the boot file. The value is a string of 1 to 128 characters. Image Version Enter the version of the image file to be added. The value is a string of 1 to 20 characters. 3. Click OK. To delete image files: 1. In the Downloader Device Mapping list, select one or more image files to be deleted. 2. Click Delete. To modify information about an image file, click the Modify icon to modify information about the current image file. For information about the parameters, see "To add an image file." To view information about the image file, click the Details icon current image file. Navigating the Downloader Device Mapping list to view information about the 25

37 Click the Previous Page icon to page backward in the Downloader Device Mapping list. Click the Next Page icon to page forward in the Downloader Device Mapping list. Click the First Page icon to page backward in the Downloader Device Mapping list. Click the Last Page icon to page forward in the Downloader Device Mapping list. Click 8, 15, 50, 100, or 200 at the upper right of the Downloader Device Mapping list to configure how many items per page you want to display. NOTE: You can sort the Downloader Device Mapping list by the Index, Image File Name, Boot File Name, Boot Version, or Image Version field. Click the column label to sort the list by the selected field. Configuring the SIP call processor 1. In the Voice Device Information page, click SIP Call Processor in the Component Name column. The Call Processor Information page appears. 2. On the SIP Call Processor list, click the Call Processor Information link. The Call Processor Information page appears. Viewing call statistics 1. Click the Call Statistics tab. Current Active Calls Number of active calls in the SIP call processor. Total Attempt Calls Number of attempted calls in the SIP call processor. Total Successful Calls Number of successful calls in the SIP call processor. Total unsuccessful Calls Number of unsuccessful calls in the SIP call processor. 2. Click Cancel to return to the Voice Device Information page. Viewing or modifying QoS monitoring configurations 1. Click the QoS Monitor Configuration tab. Default Computed MOS Value Threshold Default MOS value. The value can be 0 or any number in the range of 1.0 to 5.0. For example, 2.1. Default Jitter Value Threshold(ms) Default jitter value. The value is an integer in the range of 0 to 200. Default Packet Loss Value Threshold(%) Default packet loss ratio threshold. The value range is 0.0 to For example, 2.0. Default Round Trip Delay Value Threshold(ms) Default round trip delay threshold. The value is an integer in the range of 0 to 500. If any value of the preceding parameters is smaller than the default value, the alarm is triggered. If any of the preceding parameter is set to 0, the alarm function is disabled for this parameter. 2. Click OK. Viewing or modifying call processor configurations 1. Click the Call Processor Configuration tab. Anonymous Caller String String indicating an anonymous caller. Auth Domain String String indicating the authentication domain. Auth Realm String String indicating the authentication realm. 26

38 Challenge All Calls Whether or not the challenging-all-calls function is enabled. If this function is enabled, the call processor initiates call authentication in response to a call invitation. A call session can be established only after the call terminal that initiates the call request passes the authentication. Ring Timeout(s) Timeout period for each ring, in seconds. Signaling Address Local IP address that monitors SIP messages. Signaling Port Local UDP port that monitors SIP messages. 2. Click OK. Configuring QoS monitoring and trusted endpoints 1. In the Voice Device Information page, click SIP Call Processor in the Component Name column. The Call Processor Information page appears. 2. On the SIP Call Processor list, click the QoS Monitoring and Trusted Endpoints link. The QoS Monitoring and Trusted Endpoints page appears. Configuring monitoring endpoints To view the configurations on the endpoints of which QoS parameters are monitored: 1. Click the QoS Monitoring Endpoints tab. 2. View information about the monitored endpoint: IP Address IP address of the monitored endpoint. Net Mask Network mask of the monitored endpoint IP address. Computed MOS Value Threshold MOS threshold of the monitored endpoint. Modify Click the Modify icon to modify the configurations of the monitored endpoint. For more information about how to modify monitored endpoint configurations, see "To add an endpoint to be monitored." Details Click the Details icon to view detailed information about the monitored endpoint. 3. Click Refresh to view information about the currently monitored endpoints. To add an endpoint to be monitored: 1. Click Add. The Add QoS Monitor Endpoint page appears. 2. Enter the following parameters for the endpoints to be monitored: IP Address Enter the IP address of the endpoint to be added. Net Mask Enter the network mask of the endpoint to be added. Computed MOS Value Threshold Enter the MOS threshold for the endpoint to be added. Jitter Value Threshold(ms) Enter the jitter threshold for the endpoint to be added, in milliseconds. Packet Loss Value Threshold(%) Enter the packet loss ratio threshold for the endpoint to be added. Round Trip Delay Value Threshold(ms) Enter the round trip delay threshold for the endpoint to be added, in milliseconds. 3. Click OK. To delete monitored endpoints: 1. In the QoS Monitoring Endpoints list, select one or more endpoints to be deleted. 2. Click Delete. 27

39 To modify the configurations of monitored endpoints, click the Modify icon to modify the configurations of the currently monitored endpoint. For more information about how to modify monitored endpoint configurations, see "To add an endpoint to be monitored." To view information about monitored endpoints, click the Details icon of the currently monitored endpoint. Navigating the QoS Monitoring Endpoints list to view the configurations Click the Previous Page icon to page backward in the QoS Monitoring Endpoints list. Click the Next Page icon to page forward in the QoS Monitoring Endpoints list. Click the First Page icon to page backward to the front of the QoS Monitoring Endpoints list. Click the Last Page icon to page forward to the end of the QoS Monitoring Endpoints list. Click 8, 15, 50, 100, or 200 at the upper right of the QoS Monitoring Endpoints list to configure how many items per page you want to display. NOTE: You can sort the QoS Monitoring Endpoints list by the IP Address, Net Mask, or Computed MOS Value Threshold field. Click the column label to sort the list by the selected field. Configuring trusted endpoints To view the configurations of trusted endpoints: 1. Click the Trusted Endpoints tab. 2. View information about the trusted endpoint: Index Index of the trusted endpoint. IP Address IP address of the trusted endpoint. Net Mask Network mask of the trusted endpoint. Modify Click the Modify icon to modify information about the trusted endpoint. For more information about how to modify trusted endpoint configurations, see "To add a trusted endpoint." 3. Click Refresh to view information about the currently trusted endpoints. To add a trusted endpoint: 1. Click Add. 2. Enter the following parameters for the endpoint to be added: Index Enter the index of the endpoint to be added. IP Address Enter the IP address of the endpoint to be added. Net Mask Enter the Network mask of the endpoint to be added. 3. Click OK. To delete a trusted endpoint: 1. In the Trusted Endpoints list, select one or more endpoints to be deleted. 2. Click Delete. To modify the configurations of the trusted endpoint, click the Modify icon to modify the configurations of the trusted endpoint. For more information about how to modify trusted endpoint configurations, see "To add a trusted endpoint." Navigating the Trusted Endpoints list Click the Previous Page icon to page backward in the Trusted Endpoints list. 28

40 Click the Next Page icon to page forward in the Trusted Endpoints list. Click the First Page icon to page backward to the front of the Trusted Endpoints list. Click the Last Page icon to page forward to the end of the Trusted Endpoints list. Click 8, 15, 50, 100, or 200 at the upper right of the Trusted Endpoints list to configure how many items per page you want to display. NOTE: You can sort the Trusted Endpoints list by the Index, IP Address, or Net Mask field. Click the column label to sort the list by the selected field. Managing servers 1. In the Voice Device Information page, click SIP Call Processor in the Component Name column. The Call Processor Information page appears. 2. On the SIP Call Processor list, click the Servers Information link. The Servers Information page appears. Managing accounting servers To view the configurations of an accounting server: 1. Click the Accounting Servers tab. 2. View the accounting server configurations: Priority Priority of the accounting server. The smaller the number, the higher the priority. The value 1 indicates the highest priority. IP Address IP address of the accounting server. Modify Click the Modify icon to modify the IP address of the accounting server. For more information about how to modify the IP address of an accounting server, see "To add an accounting server." 3. Click Refresh to view information about the current accounting server. To add an accounting server: 1. Click Add. 2. Enter the following parameters for the accounting server to be added: Priority Enter the priority of the accounting server. The smaller the number, the higher the priority. The value 1 indicates the highest priority. IP Address Enter the IP address of the accounting server. 3. Click OK. To delete an accounting server: 1. On the Accounting Servers list, select one or more servers to be deleted. 2. Click Delete. To modify the configurations of an accounting server, click the Modify icon to modify the IP address of the accounting server. For more information about how to modify the IP address of an accounting server, see "To add an accounting server." Navigating the Accounting Servers list Click the Previous Page icon to page backward in the Accounting Servers list. Click the Next Page icon to page forward in the Accounting Servers list. 29

41 Click the First Page icon to page forward to the front of the Accounting Servers list. Click the Last Page icon to page backward to the end of the Accounting Servers list. Click 8, 15, 50, 100, or 200 at the upper right of the Accounting Servers list to configure how many items per page you want to display. NOTE: You can sort the Accounting Servers list by the Priority or IP Address field. Click the column label to sort the list by the selected field. Managing data servers To view the configurations of a data server: 1. Click the Data Servers tab. 2. View the data server configurations: Priority Priority of the data server. The smaller the number, the higher the priority. The value 1 indicates the highest priority. IP Address IP address of the data server. Modify Click the Modify icon to modify the IP address of the data server. For more information about how to modify the IP address of a data server, see "To add a data server." 3. Click Refresh to view information about the current data server. To add a data server: 1. Click Add. 2. Enter the following parameters of the data server to be added: Priority Enter the priority of the data server. The smaller the number, the higher the priority. The value 1 indicates the highest priority. IP Address Enter the IP address of the data server. 3. Click OK. To delete a data server: 1. On the Data Servers list, select one or more servers to be deleted. 2. Click Delete. To modify data server configurations, click the Modify icon to modify the IP address of the data server. For more information about how to modify the IP address of a data server, see "To add a data server." Navigating the Data Servers list Click the Previous Page icon to page backward in the Data Servers list. Click the Next Page icon to page backward in the Data Servers list. Click the First Page icon to page backward to the front of the Data Servers list. Click the Last Page icon to page forward to the end of the Data Servers list. Click 8, 15, 50, 100, or 200 at the upper right of the Data Servers list to configure how many items per page you want to display. NOTE: You can sort the Data Servers list by the Priority or IP Address field. Click the column label to sort the list by the selected field. 30

42 Configuring servers 1. In the Voice Device Information page, click SIP Call Processor in the Component Name column. The Call Processor Information page appears. 2. On the SIP Call Processor list, click the Servers Configuration link. The Servers Configuration page appears. Configuring data servers 1. Click the Data Server Configuration tab. 2. View or modify the data server configurations. Current Data Server IP Address IP address of the data server. Number of Servers Number of data servers. Use Data Server Admin Whether or not the administration is enabled for the server. Options are Yes and No. Use Data Server Oper Whether or not this server is used currently. 3. Click OK. Configuring accounting servers 1. Click the Accounting Server Configuration tab. 2. View or modify the accounting server configurations. Current Accounting Server IP Address IP address of the accounting server. Number of Servers Number of accounting servers. Use Accounting Server Admin Whether or not the administration is enabled for the server. Options are Yes and No. Use Accounting Server Oper Whether or not this server is used currently. 3. Click OK. Configuring IP messaging system In the Voice Device Information page, click IP Messaging System in the Component Name column. The IP Messaging System page appears. Configuring the MoH function To upload or configure Music on Hold (MoH) files for the VCX device: 1. Click the Music on Hold tab. 2. Select an MOH file and configure the file: Select File Click Browse to select an MOH file to be uploaded. File Name Name of the IPMS MoH file. The file name must be a string of 1 to 7 characters in lower cases. Access Number Access number associated with the IPMS MoH file. 3. Click OK. Viewing monitored processes To view processes monitored on the device: 1. Click the Application Monitoring tab. 2. View information about the monitored processes. Process Index Index of the monitored process. 31

43 Process Name Name of the monitored process. CPU Usage(%) CPU utilization of the monitored process. Memory Usage(%) Memory utilization of the monitored process. Process Number Number of processes that belongs to the same task as the monitored process. Process Restarts Number of times that the monitored process restarts. 3. Click Refresh to view information about the monitored processes. 4. Click Return to go back to the Device Details page. Navigating the Application Monitoring list Click the Previous Page icon to page backward in the Application Monitoring list. Click the Next Page icon to page forward in the Application Monitoring list. Click the First Page icon to page backward to the front of the Application Monitoring list. Click the Last Page icon to page forward to the end of the Application Monitoring list. Click 8, 15, 50, 100, or 200 at the upper right of the Application Monitoring list to configure how many items per page you want to display. NOTE: You can sort the Application Monitoring list by the Process Index, Process Name, CPU Usage(%), Memory Usage(%), Process Number, or Process Restarts field. Click the column label to sort the list by the selected field. Viewing monitor process launch information To view startup information about the monitored processes: 1. Click the Monitor Process Launch Information tab. 2. View startup information about the monitored applications. Index Index of the command that starts the monitored process. Name Name of the command that starts the monitored process. Label Label of the command that starts the monitored process. Dir Directory of the command that starts the monitored process. Error File Name of the file that is corrupted during the start process. Out File Name of the file that storing the result after the command is executed. Wait Till Done Whether or not the process is in progress. Sleep Time(s) Sleep time of the command that starts the monitored process, in seconds. 3. Click Refresh to view startup information about the monitored processes. 4. Click Return to go back to the Device Details page. Navigating the Monitor Process Launch Information list Click the Previous Page icon to page backward in the Monitor Process Launch Information list. Click the Next Page icon to page forward in the Monitor Process Launch Information list. Click the First Page icon to page backward to the front of the Monitor Process Launch Information list. Click the Last Page icon to page forward to the end of the Monitor Process Launch Information list. 32

44 Click 8, 15, 50, 100, or 200 at the upper right of the Monitor Process Launch Information list to configure how many items per page you want to display. NOTE: You can sort the Monitor Process Launch Information list by the Index, Name, Label, Dir, Error File, Out File, Wait Till Done, Sleep Time(s) field. Click the column label to sort the list by the selected field. Viewing or modifying call builder configurations To view or modify the call builder configurations: 1. Click the Process Call Builder Config tab. 2. View or modify the call builder configurations. SIP User Name SIP user name in the IP messaging system. SIP Signaling IP Address IP address of the local SIP in the IP messaging system. SIP Signaling Port Port number used to transmit SIP signals. The value range is 1 to SIP Default Dialing Domain SIP dialing domain used in the IP messaging system. SIP Proxy1 IP Address IP address of the first SIP proxy server. SIP Proxy2 IP Address IP address of the second SIP proxy server. RTP IP Address IP address that receives RTP packets. RTP Start Port RTP start port in the IP messaging system. The value is an integer in the range of 1 to Default DTMF Payload Type Default transmission protocol for DTMF packets. The default transmission protocol for DTMF packets is RTP. The value is an integer in the range of 1 to 255. SIP Registration Enabled Whether or not the SIP registration function is enabled. Options are Enabled and Disabled. SIP Registration Interval (minute) SIP registration interval, in minutes. The value is an integer in the range of 1 to Click OK. Viewing voice performance monitoring information In the Device Details page, you can view information about voice performance monitoring on the Voice Performance Monitoring list. Voice Performance Monitoring list contents Average of Measured Jitter Average of Measured Round-trip Delay Average of Measured Packet Loss Average of Measured of Computed MoS Number of Warnings Number of Alarms To view information about voice performance monitoring: Monitor Index Performance metric that the device is being monitored for. 33

45 Monitored Value Click the Monitored Value icon to view the value of the monitored index. Operation Click the Start Monitor or Stop Monitor link to enable or disable the monitoring of the monitoring index. For more information about voice performance monitoring, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. 34

46 Managing NBX devices VSM defines Network Branch Exchange (NBX) devices as network resources. It allows you to view the NBX device list, query NBX devices, and synchronize NBX devices. You cannot manually add or delete NBX devices by using VSM. When you add or delete NBX devices in the IMC Platform, the VSM automatically synchronizes the changes. For more information, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. Viewing the NBX Device List 2. Select Voice Service Manager > Resource View > NBX Devices from the navigation tree. NBX Device List contents Status Status of the NBX device. The status of the NBX device can be Unknown, Normal, Warning, Minor, Major, or Critical. Each status is represented by a different color. Device Label Click this link to go to the device details page. For more information, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. Type Model of the NBX device. IP Address IP address of the NBX device. Operation Click the Display device topology icon to go to the NBX device topology page, which presents logical connections between the NBX device and IP phones. For more information about the NBX device topology, see "Viewing a NBX device topology." Navigating the NBX Device List Click the Next Page icon to page forward in the NBX Device List. Click the Last Page icon to page forward to the end of the NBX Device List. Click the Previous Page icon to page backward in the NBX Device List. Click the First Page icon to page backward to the front of the NBX Device List. Click 8, 15, 50, 100, or 200 at the upper right of the NBX Device List to configure how many items per page you want to display. NOTE: You can sort the NBX device list by every field except the Operation field. Click the column label to sort the list by the selected field. Querying NBX devices 2. Select Voice Service Manager > Resource View > NBX Devices from the navigation tree. 3. In the NBX Device Query area, specify one or more of the following query criteria: Device Label Enter a partial or complete device label of the NBX device. This field is case insensitive. For example, if you enter V, all NBX devices with device labels containing V or v are queried. IP Address Enter a partial or complete IP address of the NBX device. For example, if you enter 172.8, all NBX devices with IP addresses containing are queried. 35

47 Empty fields are ignored. 4. Click Query to display all NBX devices that match the query criteria. 5. Click Reset to clear the query criteria and display all NBX devices. Synchronizing NBX devices This function synchronizes information on NBX devices to the VSM. To synchronize NBX devices: 2. Select Voice Service Manager > Resource View > NBX Devices from the navigation tree. 3. Select one or more devices to be synchronized. 4. Click Synchronize. 36

48 Managing media gateway devices In a VoIP network, media gateway devices are responsible for converting digital signals into analog signals to interconnect IP phones with analog phones. With VSM, you can view, query, synchronize media gateway devices, and configure media gateway related settings for the devices. VSM manages two types of media gateway devices: H3C MSR and AudioCodes. Viewing the media gateway device list 2. From the navigation tree, select Voice Service Manager > Resource View > MG Devices. The Media Gateway Device List displays all media gateway devices. Media Gateway Device List contents Status Alarm state of the media gateway device: Unknown, Normal, Warning, Minor, Major, or Critical. Each alarm state is marked with a different color. Device Label Device label of the media gateway device. Click the device label to view its details. Type Model of the media gateway device. Name Name of the media gateway device. Only AudioCodes devices have this attribute. This field is empty for MSR devices. IP Address IP address of the media gateway device. Navigating the Media Gateway Device List Click the Next Page icon to page forward in the Media Gateway Device List. Click the Last Page icon to page forward to the end of the Media Gateway Device List. Click the Previous Page icon to page backward in the Media Gateway Device List. Click the First Page icon to page backward to the front of the Media Gateway Device List. Click 8, 15, 50, 100, or 200 at the upper right of the Media Gateway Device List to configure how many items per page you want to display. NOTE: You can sort the Media Gateway Device List by any field. Click the column label to sort the list by the selected field. Querying media gateway devices 2. From the navigation tree, select Voice Service Manager > Resource View > MG Devices. The Media Gateway Device List displays all media gateway devices. 3. Specify one or more of the following query criteria: Device Label Enter a partial or complete device label (case-insensitive) for media gateway devices. For example, if you enter g, all media gateway devices with device labels containing g or G are queried. 37

49 IP Address Enter a partial or complete IP address for media gateway devices. For example, if you enter , all media gateway devices with IP addresses containing are queried. Type Enter a partial or complete device type string (case-insensitive) for media gateway devices. Name Enter a partial or complete device name string (case-insensitive) for media gateway devices. Empty fields are ignored. 4. Click Query to display all media gateway devices that match the query criteria. 5. Click Reset to clear the query criteria and display all media gateway devices. Synchronizing media gateway devices Synchronizing media gateway devices allows VSM to obtain the latest configuration of the devices. You can view the synchronized device information on the device details page. To synchronize media gateway devices: 2. From the navigation tree, select Voice Service Manager > Resource View > MG Devices. The Media Gateway Device List displays all media gateway devices. 3. Select one or more media gateway devices you want to synchronize. 4. Click Synchronize. Managing H3C MSR media gateway devices On the MSR media gateway device details page, you can view the device's active and history call information, manage lines, local numbers, call routes, and voice trunks for the device. Viewing the device basic information 2. From the navigation tree, select Voice Service Manager > Resource View > MG Devices. The Media Gateway Device List displays all media gateway devices. 3. Click the device label of the MSR gateway device whose information you want to view. The media gateway device details page appears. 4. Click the Voice Device Information tab. The MSR SIP Information area and MSR Gateway Information area appears. MSR SIP Information Register Server Name of the SIP registration server. Register Server IP address of the SIP registration server. Proxy Server IP address of the SIP proxy server. MSR Gateway Information Name Name of the MSR gateway information item. Description Description of the MSR gateway information item. 38

50 Viewing the call statistics You can view the active and history call information of an MSR media gateway device. Accessing the active call information list page 1. Access the device details page of the media gateway device. 2. In the MSR Gateway Information area, click Call Statistics. The Active Call Information List displays all active calls. Active Call Information List contents Connection ID ID of the call connection. Number Phone number of a call participant. Origin Origin of the phone number: Calling or Called. Call Setup Time Time when the call was set up. Call Start Time Start time of the call. Call Duration (Sec) Duration of the call in seconds. Type Type of the call connection: PSTN or VoIP. State State of the call connection: Connecting A connection attempt (outgoing call) is being made. Connected A connection attempt (incoming call) is being made. Active A call connection is established. Unknown Details Click the Details icon to view detailed information about the call. 3. Click Refresh to refresh the Active Call Information List. Viewing detailed information about an active call 1. Access the Active Call Information List page. 2. Click the Details icon for the active call whose detailed information you want to view. Active Call details Connection ID Connection ID of the call. Type Type of the call connection: PSTN or VoIP. Number Phone number of the call participant. Origin Origin of the phone number: Calling or Called. Call Setup Time Time when the call connection was set up. Call Start Time Time when the call started. Call Duration (Sec) Duration in seconds the call has lasted. Click Refresh to refresh the call duration statistics. Codec Type Codec type of the call. Call Link Duration (Sec) Duration in seconds the call link has lasted. Voice Data Transmission Duration (Sec) Total amount of time used for transmitting voice data during the call, in seconds. Fax Duration (Sec) Total amount of time used for sending faxes during the call. Number of Faxed Pages Total number of faxed pages. Number of Received Bytes Total number of bytes received by the call processor. Number of Sent Bytes Total number of bytes sent by the call processor. Number of Received Packets Total number of packets received by the call processor. 39

51 Number of Sent Packets Total number of packets sent by the call processor. 3. Click Back to return to the History Call Information page. Query active calls You can query the active calls of an MSR media gateway device through simple query or advanced query. Simple query includes several key parameters for quick search. Advanced query offers various query criteria for precise match. To perform a simple query for active calls: 1. Access the Active Call Information List page. 2. Click Simple Query in the top-right corner of the page. 3. Specify one or more of the following query criteria: Connection ID Enter a partial or complete connection ID for calls. Type Select a call type from the list: All, PSTN, or VoIP. Number Enter the phone number for the call. Origin Select the call origin from the list: All, Calling, or Called. Empty fields are ignored. 4. Click Query to display all active calls that match the query criteria. 5. Click Reset to clear the query criteria and display all active calls. To perform an advanced query for active calls: 1. Access the Active Call Information List page. 2. Click Advanced Query in the top-right corner of the page. 3. Specify one or more of the following query criteria: Connection ID Enter a partial or complete connection ID for calls. Type Select a call type from the list: All, PSTN, or VoIP. Number Enter a partial or complete phone number for calls. Origin Select the call origin from the list: All, Calling, or Called. Call Setup Time From/To Specify the call setup time range for query, in the form of YYYY-MM-DD hh:mm:ss. You can enter the time range manually or select the time range. Call Start Time From/To Specify the call start time range for query, in the form of YYYY-MM-DD hh:mm:ss. You can enter the time range manually or select the time range. Call Duration (Sec) From/To Specify the call duration range for query, in seconds. State Select the state of the calls: All, Unknown, Connecting, Connected, or Active. Empty fields are ignored. 4. Click Query to display all active calls that match the query criteria. 5. Click Reset to clear the query criteria and display all active calls. Accessing the history call information list page 1. Access the device details page of a media gateway device. 2. In the MSR Gateway Information area, click Call Statistics. The Active Call Information page appears. 3. Click the History Call Information tab. The History Call Information List displays all the history calls. History Call Information List contents Connection ID Connection ID of the call. Number Phone number of the call participant. Origin Origin of the phone number: Calling or Called. 40

52 Call Setup Time Time when the call was set up. Call Start Time Time when the call started. Call Duration (Sec) Duration of the call in seconds. Type Type of the call connection: PSTN or VoIP. Details Click the Details icon to view detailed information about the call. 4. Click Refresh to refresh the History Call Information List. Viewing detailed information about a history call 1. Access the History Call Information List page. 2. Click the Details icon for the history call. History Call details Connection ID Connection ID of the call. Type Type of the call connection: PSTN or VoIP. Number Phone number of the call participant. Origin Origin of the phone number: Calling or Called. Call Setup Time Time when the call was set up. Call Start Time Time when the call started. Call Duration (Sec) Duration of the call in seconds. Codec Type Codec type of the call. Call Link Duration (Sec) Duration in seconds the call link has lasted. Voice Data Transmission Duration (Sec) Total amount of time used for transmitting voice data during the call, in seconds. Fax Duration (Sec) Total amount of time used for sending faxes during the call connection. Number of Faxed Pages Total number of faxed pages. Number of Received Bytes Total number of bytes received by the call processor. Number of Sent Bytes Total number of bytes sent by the call processor. Number of Received Packets Total number of packets received by the call processor. Number of Sent Packets Total number of packets sent by the call processor. 3. Click Back to return to the History Call Information List page. Querying history calls You can query the history calls of an MSR media gateway device through simple query or advanced query. Simple query includes several key parameters for quick search. Advanced query offers various query criteria for precise match. To perform a simple query for history calls: 1. Access the History Call Information List page. 2. Click Simple Query in the top-right corner of the page. 3. Specify one or more of the following query criteria: Connection ID Enter a partial or complete connection ID for calls. Type Select a call type from the list: All, PSTN, or VoIP. Number Enter the phone number for the call. Origin Select the call origin from the list: All, Calling, or Called. Empty fields are ignored. 4. Click Query to display all history calls that match the query criteria. 5. Click Reset to clear the query criteria and display all history calls. 41

53 To perform an advanced query for history calls: 1. Access the History Call Information List page. 2. Click Advanced Query in the top-right corner of the page. 3. Specify one or more of the following query criteria: Connection ID Enter a partial or complete connection ID for calls. Type Select a call type from the list: All, PSTN, or VoIP. Number Enter a partial or complete phone number for calls. Origin Select the call origin from the list: All, Calling, or Called. Call Setup Time From/To Specify the call setup time range, in the form of YYYY-MM-DD hh:mm:ss. You can enter the time range manually select the time range. Call Start Time From/To Specify the call start time range, in the form of YYYY-MM-DD hh:mm:ss. You can enter the time range manually or select the time range. Call Duration (Sec) From/To Enter the call duration range, in seconds. Empty fields are ignored. 4. Click Query to display all history calls that match the query criteria. 5. Click Reset to clear the query criteria and display all history calls. Managing lines Line management enables you to manage various types of subscriber lines for MSR gateway devices, including FXS voice subscriber lines, FXO voice subscriber lines, and E&M voice subscriber lines. You can query the lines, add call routes and local numbers for a line, modify the line description, and enable/disable lines. Accessing the line list page of a media gateway device 1. Access the device details page of the media gateway device. 2. Click the Voice Device Information tab. 3. In the MSR Gateway Information area, click Line Management. The Line Management page appears. Line List contents Name Name of the line. Number If the line type is FXS, this field displays the local number bound to the line. Otherwise, this field displays the call route bound to the line. Type Type of the line: FAO, FXS, E&M, E1, or T1. Description Description of the line. Status State of the line: Disable ( ) or Enable ( ). 4. Click Refresh to view the latest line information. Navigating the Line List Click the Next Page icon to page forward in the Line List. Click the Last Page icon to page forward to the end of the Line List. Click the Previous Page icon to page backward in the Line List. Click the First Page icon to page backward to the front of the Line List. Click 8, 15, 50, 100, or 200 at the upper right of the Line List to configure how many items per page you want to display. 42

54 NOTE: You can sort the Line List by the Name, Type, and Description fields. Click the column label to sort the list by the selected field. Querying lines 1. Access the Line List page of a media gateway device. 2. In the Line Query area, specify one or more of the following query criteria: Name Enter a partial or complete name string for lines. Number Enter a partial or complete local number (case insensitive) string for lines. Description Enter a partial or complete description string (case insensitive) for lines. Type Select a line type from the list. Select All if you do not want to limit your search by line type. Empty fields are ignored. 3. Click Query to display all lines that match the query criteria. 4. Click Reset to clear the query criteria and display all lines. Enable or disable lines You can enable or disable lines one by one or in batches. To enable or disable lines in batches: 1. Access the Line List page of a media gateway device. 2. On the Line List, select one or more lines you want to enable or disable. 3. Click Enable or Disable. To enable or disable lines one by one: 1. Access the Line Management page of a media gateway device. 2. Perform either of the following: Click the Enable icon for a line to enable the line. Click the Disable icon for a line to disable the line. Adding a call route for a line You cannot add call routes for FXS subscriber lines. To add a call route for a line: 1. Access the Line Management page of a media gateway device. 2. Click the Call Route icon for the line for which you want to add a call route. The Add Call Route page appears. 3. Configure the following parameters for the call route: Target Number Enter the target number of the call route. VSM supports regular expressions for this field. Call Route Description Enter a description for the call route. Call Route Type Select a call route type: SIP or Relay. Currently, only the Relay option is supported. Relay Route Line This field displays the name of the relay route line. 4. Click OK. Adding a local number for a line You can add local numbers only for FXS subscriber lines. To add a local number for an FXS subscriber line: 43

55 1. Access the Line Management page of a media gateway device. 2. Click the Add Local Number icon for an FXS subscriber line. The Add Local Number page appears. 3. Configure the following parameters: Local Number Enter the local number. VSM supports regular expressions for this field. Bound Line This field displays the line on which the local number is added. Description Enter a description for the local number. Authentication Select this option to enable register function for the local number. After that, you can configure the authentication related options. Clear the box to disable the register function for the local number. The following fields are configurable only when the Authentication is enabled. Password Encryption Enable or disable password encryption. Register User Enter the username used for registration authentication. Register Password Enter the password used for registration authentication. The password can contain up to 16 characters. Confirm Password Re-enter the registration password for confirmation. 4. Click OK. Modifying description of a line 1. Access the Line Management page of a media gateway device. 2. Click the content in the Description field of the line whose description you want to modify. The Modify Line Information page appears. 3. Modify the description of the line in the Description field. 4. Click OK. Managing local numbers VSM enables you view, query, add, modify, delete, import, and export local numbers for media gateway devices. Accessing the local number list page of a media gateway device 1. Access the device details page of a media gateway device. 2. In the MSR Gateway Information area, click Local Number Management. The Local Number List displays all local numbers. Local Number List contents Entity ID ID of the local number. Local Number Local number. Description Description of the local number. Bound Line FXS subscriber line bound with the local number. Register User Username used registration authentication. Modify Click the Modify icon to enter the page for modifying the local number. For more information, see "Modifying a local number." Click Refresh to view the latest Local Number List. Navigating the Local Number List Click the Next Page icon to page forward in the Local Number List. Click the Last Page icon to page forward to the end of the Local Number List. 44

56 Click the Previous Page icon to page backward in the Local Number List. Click the First Page icon to page backward to the front of the Local Number List. Click 8, 15, 50, 100, or 200 at the upper right of the Local Number List to configure how many items per page you want to display. NOTE: You can sort the Local Number List by every field except the Modify field. Click the column label to sort the list by the selected field. Querying local numbers 1. Access the Local Number List page of a media gateway device. 2. In the Local Number Query area, specify one or more of the following query criteria: Local Number Enter a partial or complete local number string for local numbers. Description Enter a partial or complete description string (case-insensitive) for local numbers. Bound Line Enter a partial or complete FXS subscriber line name string (case-insensitive) bound with the local numbers. Register User Enter a partial or complete username string (case-insensitive) that are used by local numbers for registration authentication. Empty fields are ignored. 3. Click Query to display all local numbers that match the query criteria. 4. Click Reset to clear the query criteria and display all local numbers. Adding a local number 1. Access the Local Number List page of a media gateway device. 2. Click Add. The Add Local Number page appears. 3. Configure the following parameters: Local Number Enter the local number. VSM supports regular expressions for this field. Bound Line Select a voice subscriber line to be bound with the local number. Description Enter a description for the local number. Authentication Enable or disable the register function for the local number. The following fields are configurable only when the Authentication is enabled. Password Encryption Select whether or not to encrypt the password used for registration authentication. Register User Enter the username used for registration authentication. Register Password Enter the password used for registration authentication. The password can contain 1 to 16 characters in plaintext, or 24 characters in ciphertext. Confirm Password Re-enter the register password for confirmation. 4. Click OK. Modifying a local number 1. Access the Local Number List page of a media gateway device. 2. Click the Modify icon for the local number you want to modify. 3. Modify the settings of the local number. For more information, see "Adding a local number." 45

57 Deleting a local number 1. Access the device details page of a media gateway device. 2. In the MSR Gateway Information area, click Local Number Management. The Local Number List displays all local numbers. 3. Select one or more local numbers you want to delete. 4. Click Delete. A confirmation dialog box appears. 5. Click OK. Importing local numbers You can batch import local numbers for a media gateway device from a file. To import local numbers for a media gateway device: 1. Access the Local Number List page of the media gateway device. 2. Click Import. The Import Local Call Numbers page appears. 3. Click Browse next to Select a file field to select the file that contains the local numbers to be imported. The selected file must be in.csv format. 4. Click Next. The Local Number List displays information about all local numbers to be imported, including Local Number, Description, Bound Line, Register User, and Register Password. 5. To remove the local numbers that you do not want to import, select them, click Delete, and click OK on the confirmation dialog box that appears. 6. Click OK. VSM starts to import the local numbers displayed on the Local Number List. After the operation is complete, the result page displays the import result of the local numbers. Exporting local numbers You can export all the local numbers of a media gateway device to an Excel file. To export the local numbers of a media gateway device: 1. Access the Local Number List page of the media gateway device. 2. Click Export All. The Local Call Numbers Export page appears. 3. Click the Local Number Export Result link to download the local number export file. 4. Click Open or Save. Managing call route information VSM enables you to view, query, add, modify, delete, import, and export call routes for media gateway devices. Accessing the call route list page of a media gateway device 1. Access the device details page of the media gateway device. 2. In the MSR Gateway Information area, click Call Route Information Management. The Call Route List displays all call routes. Call Route List contents Entity ID ID of the call route. 46

58 Target Number Target telephone number of the call route. Description Description of the call route. Type Type of the call route: SIP or Relay. Call Route If the call route type is Relay, this field displays routing line bound with the call route. If the call route type is SIP, this field displays the SIP routing mode: Proxy Server or IP Routing. Modify Click the Modify icon to enter the page for modifying the call route. For more information, see "Modifying a call route." 3. Click Refresh to view the latest Call Route List. Navigating the Call Route List Click the Next Page icon to page forward in the Call Route List. Click the Last Page icon to page forward to the end of the Call Route List. Click the Previous Page icon to page backward in the Call Route List. Click the First Page icon to page backward to the front of the Call Route List. Click 8, 15, 50, 100, or 200 at the upper right of the Call Route List to configure how many items per page you want to display. NOTE: You can sort the Call Route List by every field except the Modify field. Click the column label to sort the list by the selected field. Querying call routes 1. Access the Call Route List page of a media gateway device. 2. In the Call Route Query area, specify one or more of the following query criteria: Entity ID Enter a partial or complete entity ID for call routes. Target Number Enter a partial or complete target number for call routes. Type Select a call route type for call routes. Select All if you do not want to limit your search by call route type. Empty fields are ignored. 3. Click Query. The Call Route List displays all call routes that match the query criteria. Click Reset to clear the query criteria and display all call routes. Adding a call route 1. Access the Call Route List page of a media gateway device. 2. Click Add. The Add Call Route page appears. 3. Configure the following parameters: Target Number Enter the target number of the call route. VSM supports regular expressions for this field. Call Route Description Enter a description for the call route. Call Route Type Select a call route type: SIP or Relay. Call Route Mode Select a call route mode. Available options depend on the call route type. For a SIP call route, select Proxy Server or IP routing. For a Relay call route, select the line bound with the call route. 47

59 IPv4 Address For a SIP call route, enter the IPv4 address of the called party. 4. Click OK. Modifying a call route 1. Access the Call Route List page of a media gateway device. 2. In the MSR Gateway Information area, click Call Route Information Management. The Call Route List displays all call routes. 3. Click the Modify icon for the call route you want to modify. 4. Modify information about the call route. For more information, see "Adding a call route." Deleting a call route 1. Access the Call Route List page of a media gateway device. 2. Select one or more call routes you want to delete. 3. Click Delete. A confirmation dialog box appears. 4. Click OK. Importing call routes You can import call routes for a media gateway device from a.csv file. To import call routes for a media gateway device: 1. Access the Call Route List page of the media gateway device. 2. Click Import. The Import Call Routes page appears. 3. Click Browse next to Select a file field to select the file that contains the call routes to be imported. The selected file must be in.csv format. 4. Click Next. The Call Route List displays information about all call routes to be imported, including the Target Number, Description, Call Route Type, and Call Route. 5. To remove the call routes that you do not want to import, select them, click Delete, and click OK on the confirmation dialog box that appears. 6. Click OK. Exporting call routes You can export all the call routes of a media gateway device to an Excel file. To export all the call routes of a media gateway device: 1. Access the Call Route List page of the media gateway device. 2. In the MSR Gateway Information area, click Call Route Information Management. The Call Route List displays all call routes. 3. Click Export All. The Export Call Routes page appears. 4. Click the Call Route Export Result link to download the call route export file. 5. Click Open or Save. 48

60 Managing voice trunk information You can view, query, modify, and enable/disable voice trunks for MSR media gateway devices. Accessing the voice trunk list of a media gateway device 1. Access the device details page of the media gateway device. 2. In the MSR Gateway Information area, click Voice Trunk Information Management. 3. The Voice Trunk Information Management page appears. Voice Trunk List contents Name Name of the voice trunk. Working Mode Working mode of the trunk line interface: PRI or Null PRI Bundle the timeslots on the interface into a PRI group. Null Cancel the existing bundling. Line Name of the trunk line. Status State of the voice trunk, (Disable) or (Enable). Modify Click the Modify icon to modify the voice trunk. Navigating the Voice Trunk List Click the Next Page icon to page forward in the Voice Trunk List. Click the Last Page icon to page forward to the end of the Voice Trunk List. Click the Previous Page icon to page backward in the Voice Trunk List. Click the First Page icon to page backward to the front of the Voice Trunk List. Click 8, 15, 50, 100, or 200 at the upper right of the Voice Trunk List to configure how many items per page you want to display. NOTE: You can sort the Voice Trunk List by every field except the Status and Modify fields. Click the column label to sort the list by the selected field. Querying voice trunks 1. Accessing the Voice Trunk List page of a media gateway device. 2. In the Query Conditions area, specify one or more of the following query criteria: Name Enter a partial or complete name string (case-insensitive) for voice trunks. Line Enter a partial or complete line name for voice trunk. Working Mode Select a working mode for voice trunks from the list. Empty fields are ignored. 3. Click Query to display all voice trunks that match the query criteria. 4. Click Reset to clear the query criteria and display all voice trunks. Enable/disable voice trunks You can enable or disable voice trunks for a media gateway device in batches or one by one. To enable or disable voice trunks: 1. Accessing the Voice Trunk List page of the media gateway device. 2. Use one of the following methods: To enable or disable voice trunks in batches, select the target voice trunks, and click Enable or Disable. 49

61 To enable or disable a specified voice trunk, click the Enable icon or Disable icon for the voice trunk. Modifying the voice trunk information 1. Accessing the Voice Trunk List page of a media gateway device. 2. Click the Modify icon for the voice trunk whose information you want to modify. The Modify Voice Trunk page appears. 3. Modify the voice trunk information. 4. Click OK. Monitoring voice performance You can view the time slot ratio data of an MSR media gateway device in the Voice Performance Data area of the device details page. Voice Performance Data area contents Monitor Index This field displays Time Slot Ratio, name of the performance metric that the device is being monitored for. Monitored Value Click the Monitored Value icon for Time Slot Ratio to view the monitoring data. Operation Click Start Monitor or Stop Monitor to enable or disable monitoring of the time slot ratio monitor index. For more information about performance monitoring, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. Managing AudioCodes media gateway devices You can view basic information about AudioCodes media gateway devices and configure the devices on the device details page. To view the basic information about an AudioCodes device: 2. From the navigation tree, select Voice Service Manager > Resource View > MG Devices. The MG Devices page appears. 3. Click the device label of the AudioCodes media gateway device. 4. Click the Voice Device Information tab. The Voice Device Information tab displays basic information about the AudioCodes device, including the gateway information, network information, and gateway configuration information. For more information about managing AudioCodes media gateway devices, see the related document. 50

62 Managing and detecting IP phones VSM allows you to manage registered and unregistered IP phones. Only registered IP phones can use the services provided by the VCX or NBX server. Managing IP phones VSM displays IP phones on the IP Phone List. When you add a VCX or NBX device through the IMC Platform, VSM automatically synchronizes all IP phones that have been registered on the server into the IP Phone List. Viewing the IP phone list 2. On the left navigation tree, select Voice Service Manager > Resource View > IP Phones. The IP Phones page appears. IP Phone List contents Status Status of the IP phone. Options are Online, Offline, and Unknown. Caller ID Caller ID of the IP phone. Phone Number IP phone number. Type Model of the IP phone. IP Address IP address of the IP phone. Server Label (IP) Server label and IP address of the server. Directly Connected Device Label of the device to which the IP phone is directly connected. The device is typically a switch. Last Online Time Last online time of the IP phone. Operation Click the Operation icon for the IP phone to bring up the following menu options: Modify Modify asset information for the IP phone. For more information, see "Modifying asset information for an IP phone." Details View details for the IP phone. For more information, see "Viewing IP phone details." View Alarms from Directly connected Devices View alarms that are generated on the directly connected device. This option does not appear if the directly connected device is not added to the IMC Platform. For more information about alarms, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. 3. Click Refresh to refresh the IP phone. If the IP Phone List contains enough entries, the following navigational aids appear: Click the Previous Page icon to page backward on the IP Phone List. Click the First Page icon to page backward to the front of the IP Phone List. Click the Next Page icon to page forward on the IP Phone List. Click the Last Page icon to page forward to the end of the IP Phone List. Click 8, 15, 50, 100, or 200 at the upper right of the IP Phone List to configure how many items per page you want to display. 51

63 NOTE: You can sort the IP Phone List by every field except the Operation field. Click the column label to sort the list by the selected field. Viewing IP phone details 2. On the left navigation tree, select Voice Service Manager > Resource View > IP Phones. 3. On the IP Phone List, click the Operation icon and select Details on the popup menu. The IP Phone Details page appears. IP Phone Details Status Status of the IP phone: Online, Offline, or Unknown. Caller ID Caller ID of the IP phone. Phone Number IP phone number. Type Model of the IP phone. IP Address IP address of the IP phone. Subnet Mask Subnet mask of the IP address. MAC Address MAC address of the IP phone. Gateway Address Gateway address of the IP phone. Server Type Type of the server to which the IP phone is registered. Server Label (IP) Server label and IP address of the server. Owner Owner of the IP phone asset. Location Location of the IP phone. Software Version Software version of the IP phone. Serial Number Serial number of the IP phone. Last Online time Latest online time of the IP phone. Directly Connected Device Label of the device to which the IP phone is directly connected. The device is typically a switch. Interface of the Directly Connected Device Interface of device through which the IP phone is directly connected. 4. Click Return to return to the IP Phones page. Modifying asset information for an IP phone 2. On the left navigation tree, select Voice Service Manager > Resource View > IP Phones. 3. On the IP phone list, click the Operation icon for the target IP phone and select Modify on the popup menu. The Modify Phone Information page appears. 4. Enter the owner name and location information for the IP phone to facilitate asset management. For more information, see "Viewing IP phone details." 5. Click OK to return to the IP Phones page. 52

64 Querying IP phones Basic query VSM allows you to filter IP phones on the IP Phone List through basic query or advanced query. Advanced query offers more criteria than basic query. You can switch query criteria by clicking Basic Query or Advanced Query on the upper right side of the page. Advanced query 2. On the left navigation tree, select Voice Service Manager > Resource View > IP Phones. You can perform a basic query if you see Advanced Query on the upper side of the page. 3. Enter or select one or more of the following query criteria: Phone Number Enter an IP phone number. VSM supports fuzzy matching for this field. For example, if you enter 3, all IP phones with numbers containing 3 are queried. Caller ID Enter a caller ID of the IP phone. VSM supports fuzzy matching for this field (case insensitive). For example, if you enter ph, all IP phones with caller IDs containing ph are queried. IP Address Enter an IP address of the IP phone. VSM supports fuzzy matching for this field. For example, if you enter 172.8, all IP phones with IP addresses containing are queried. Type Select a type of the IP phone from the list. Empty fields are ignored. 4. Click Query to view all IP phones matching the query criteria on the IP phone list, or click Reset to clear the query criteria and display all IP phones. 2. On the left navigation tree, select Voice Service Manager > Resource View > IP Phones. 3. You can perform an advanced query if you see Basic Query on the upper side of the page. 4. Enter or select one or more of the following query criteria: Phone Number Enter an IP phone number. VSM supports fuzzy matching for this field. For example, if you enter 3, all IP phones with numbers containing 3 are queried. Caller ID Enter a display name of the IP phone. VSM supports fuzzy matching for this field. For example, if you enter ph, all IP phones with display names containing ph are queried. IP Address Enter an IP address of the IP phone. VSM supports fuzzy matching for this field. For example, if you enter 172.8, all IP phones with IP addresses containing are queried. Type Select a type of the IP phone from the list. Status Select a state for the IP phone. Options are Online, Offline and Unknown. Server Label (IP) Select a server label (IP) for the IP phone. A field that is set to all does not serve as a query criterion. Directly Connected Device Enter a name of the device that is directly connected to the IP phone. VSM supports fuzzy matching for this field. For example, if you enter ph, all IP phones' directly connected devices containing ph in the names are queried. IP Address of the Directly Connected Device Enter an IP address of the directly connected device. VSM supports fuzzy matching for this field. For example, if you enter 172.8, all IP phones' directly connected devices containing in the IP addresses are queried. Empty fields are ignored. 5. Click Query to view all IP phones matching the query criteria on the IP phone list, or click Reset to clear the query criteria and display all clients. 53

65 Updating the directly connected devices of IP phones In a VoIP network, IP phones are typically connected to the VCX or NBX server through switches. When the location of an IP phone changes, the device to which the IP phone is connected might also change. You can update the directly connected devices for all IP phones on the network. 2. On the left navigation tree, select Voice Service Manager > Resource View > IP Phones. 3. Click Update All, VSM starts to update directly connected devices of all IP phones on the IP Phone List, and displays Updating directly connected devices for IP phones. Please click Refresh later. Deleting IP phones 2. On the left navigation tree, select Voice Service Manager > Resource View > IP Phones. 3. Select one or more IP phones you want to delete on the IP phone list. 4. Click Delete. A conformation dialog box appears. 5. Click OK. NOTE: You cannot delete online IP phones and IP phones whose MAC addresses cannot be obtained by the server. Detecting IP phones VSM provides the IP phone detection function that uses the SIP protocol to automatically identify all IP phones on one or more specific network segments. This function aims to detect unregistered IP phones on a VCX or NBX server and IP phones deleted from the IP Phone List, and to display all IP phones detected. As for IP phones registered on a VCX or NBX server, when the VCX or NBX devices are added into the Platform, VSM can automatically identify the IP phones attached and add them into the IP phone list. Viewing the detected IP phone list 2. On the left navigation tree, select Voice Service Manager > Resource View > IP Phone Detect. The Detect IP Phones page appears. Detected IP Phone List contents Status Status of the IP phone. Options are Registered and Unregistered. Unregistered IP phones cannot work. Caller ID Caller ID of the IP phone. Phone Number Phone number of the IP phone. Type Model of the IP phone. IP Address IP address of the IP phone. Server Label (IP) Server label and IP address of the server. 54

66 Last Online Time Latest online time of the IP phone. If the Registered IP Phone List contains enough entries, the following navigational aids appear: Click the Previous Page icon to page backward on the Registered IP Phone List. Click the First Page icon to page backward to the front of the Registered IP Phone List. Click the Next Page icon to page forward on the Registered IP Phone List. Click the Last Page icon to page forward to the end of the Registered IP Phone List. Click 8, 15, 50, 100, or 200 at the upper right of the IP Phone List to configure how many items per page you want to display. NOTE: You can sort the Registered IP Phone List by every field except the Operation field. Click the column label to sort the list by the selected field. Querying detected IP phones 2. On the left navigation tree, select Voice Service Manager > Resource View > IP Phone Detect. The Detect IP Phones page appears. 3. Enter one or more of the following query criteria: Phone Number Enter an IP phone number. VSM supports fuzzy matching for this field. For example, if you enter 45, all detected IP phones with numbers containing 45 are queried. Caller ID Enter a display name of the IP phone. VSM supports fuzzy matching for this field. For example, if you enter P, all detected IP phones with display names containing P are queried. IP Address Enter an IP address of the IP phone. VSM supports fuzzy matching for this field. For example, if you enter 172.8, all detected IP phones with IP addresses containing are queried. 4. Click Query to view all detected IP phones matching the query criteria on the Registered IP Phone List, or click Reset to clear the query criteria and display all detected IP phones. Detecting IP phones on specific network segments 2. On the left navigation tree, select Voice Service Manager > Resource View > IP Phone Detect. The Detect IP Phones page appears. 3. Click Detect. The Detection Settings page appears. 4. In the Segment Settings area, configure the following parameters: Start IP Enter the start IP address of the network segment. End IP Enter the end IP address of the network segment. Detection Segments Click Add on the right to add the specified start and end IP addresses to this field. To remove undesired network segments, select the network segment and click Delete. 55

67 Detector IP Select an IP address from the list for detection. Make sure you select the NIC IP address of the server on which VSM is deployed. 5. In the Periodic Detection Settings area, select an option from the Periodic Detection list. Options are Never, Hour, Day, Week, and Month. Never Disables periodic detection for IP phones. Hourly Detects IP phones every hour. When this option is selected, you must set the discover time, which is an integer in the range of 12 to 240. Daily Detects IP phones every day. When this option is selected, you must enter the start date in the format YYYY-MM-DD or select one in the popup window. Select the hour and minute for daily periodic detection. Weekly Detects IP phones every week. When this option is selected, you must enter the start date in the format YYYY-MM-DD or select one in the popup window. Select the date, hour, and minute for weekly periodic detection. Monthly Detects IP phones every month. When this option is selected, you must set the start date in the format YYYY-MM-DD or select one in the popup window. Select the date, hour, and minute for monthly periodic detection. 6. Click Save. 7. Click Start to start detecting IP phones on the specified network segments. After the detection is complete, the result page appears. Result Phone Label Label of the IP phone. IP Address IP address of the IP phone. Phone Number Number of the IP phone. Result Detection result of the IP phone: Success or Failure. Failure Reason Reason that the IP phone failed to be detected. 8. Click Return to return to the Detect IP Phones page. 56

68 Configuration management VSM configuration management provides the following functions: Voice Deployment Enables you to back up, restore, and upgrade VCX and media gateway (MG) devices. Voice Software Enables you to store voice software of VCX and MG devices. Task deployment Enables you to manage all voice tasks, including running, suspending, restoring, and deleting voice tasks. Performing voice deployment Voice deployment provides a unified entrance for administrators to manually back up, restore, and upgrade VCX and MG devices in VSM. VCX configuration navigation This function enables you to back up and restore configuration files and databases for VCX devices, and upgrade VCX devices. Backing up VCX configuration This function, based on the device configuration backup function of icc in the IMC Platform, enables you to back up configuration files for VCX devices. 2. Select Voice Service Manager > Configuration > Voice Deploy from the navigation tree. The Voice Deploy page appears. 3. Click the Backup VCX Configuration link in the VCX Configuration Navigation area. The Configuration Center page appears. For more information about the parameters of the Configuration Center, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. 4. Select one or more devices. 5. Click Backup Configuration. The Configuration File Backup Result page appears. The backup progress and result are displayed on the page. For more information, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. Backing up VCX database This function enables you to back up databases for VCX devices into the \Voice\Backup\VcxData directory of the IMC installation path. 2. Select Voice Service Manager > Configuration > Voice Deploy from the navigation tree. The Voice Deploy page appears. 3. Click the Backup VCX Database link in the VCX Configuration Navigation area. The Backup VCX Database page appears. 4. Click Select a Device. The Select Devices window appears. 5. Select one or more devices by view or by advanced query. 6. Click OK. 57

69 7. Click the Delete icon for the device you want to delete. 8. Click Next. The Set Task Attributes page appears. 9. Configure the following parameters: Task Name Enter the name of the task. By default, the task name is in the Task + Creation time format. Schedule Time Set the schedule time. You can select Immediately or Scheduled from the Schedule Time list. Immediately Performs the task immediately after it is created. Scheduled Performs the task at the specified time. When you select the Scheduled option, select a time, or manually enter a time in the format of YYYY-MM-DD hh:mm:ss. Schedule Sequence Select the schedule sequence from the Schedule Sequence list. The available options are Sequential and Concurrent. Sequential Backs up the devices in sequence. When you select this option, click Sort. The Sort window appears. After you sort the devices, click OK. Concurrent Backs up all devices concurrently. Error Handling Select the error handling mechanism during backup process from the Error Handling list. The available options are Stop Deployment on the Current Device and Stop Deployments on All Devices. This parameter is available only when the schedule sequence is set to Sequential. Stop Deployment on the Current Device When an error occurs, VSM stops deployment for the current device and continues with the next device. Stop Deployments on All Devices When an error occurs, VSM stops all deployment processes. Task Description Enter the description of the current task. You cannot configure the following parameters: Task Type Displays the task type as VSM backup database. Schedule Type Displays the schedule type of the task. 10. Click OK. The Deployment Task page appears. Restoring VCX configuration This function enables you to restore configuration files for VCX devices. 2. Select Voice Service Manager > Configuration > Voice Deploy from the navigation tree. The Voice Deploy page appears. 3. Click the Restore VCX Configuration link in the VCX Configuration Navigation area. The Restore Device Configuration page appears. Restoring VCX configuration files has the same procedure as restoring device configuration files in the IMC Platform. For more information, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. Restoring VCX database This function enables you to restore databases for VCX devices. 2. Select Voice Service Manager > Configuration > Voice Deploy from the navigation tree. The Voice Deploy page appears. 3. Click the Restore VCX Database link in the VCX Configuration Navigation area. 58

70 The Restore VCX Database page appears. 4. Click Select a Device. The Select Devices window appears. 5. Select one or more VCX devices by view or by advanced query. 6. Click OK. The selected devices appear on the Restore VCX Database list. 7. Select the database to be restored from the Restore To list. 8. Click Next. The Set Task Attributes page appears. 9. Enter the task name in the Task Name field. 10. Select Immediately or Scheduled from the Schedule Time list. Immediately Performs the task immediately after it is created. Scheduled Performs the task at the specified time. When you select the Scheduled option, select a time, or manually enter a time in the format of YYYY-MM-DD hh:mm:ss. 11. Select the schedule sequence from the Schedule Sequence list. The available options are Sequential and Concurrent. Sequential Restores the databases for the devices in sequence. When you select this option, click Sort. The Sort window appears. After you sort the devices, click OK. Concurrent Restores the databases for all devices concurrently. 12. Select the error handling mechanism during restoring process from the Error Handling list. The available options are Stop Deployment on the Current Device and Stop Deployments on All Devices. This parameter is available only when the schedule sequence is set to Sequential. Stop Deployment on the Current Device When an error occurs, VSM stops deployment for the current device and continues with the next device. Stop Deployments on All Devices When an error occurs, VSM stops all deployment processes. 13. Enter the description of the task in the Task Description field. 14. Click OK. The VCX database restoring task is created. For more information about task deployment, see "Performing task deployment." Upgrading VCX devices This function enables you to upgrade VCX devices. 2. Select Voice Service Manager > Configuration > Voice Deploy from the navigation tree. The Voice Deploy page appears. 3. Click the Upgrade VCX Devices link in the VCX Configuration Navigation area. The Upgrade VCX Devices page appears. 4. Select the upgrade type and software in the Upgrade Option area. Select Upgrade Type Select the upgrade type from the Select Upgrade Type list. The available options are Upgrade VCX Phone App, Upgrade VCX System, and Upgrade VCX Phone Boot. Select Software Select the software from the Select Software list. 5. Click Select a Device. The Select Devices window appears. 6. Select one or more VCX devices by view or by advanced query. 59

71 7. Click OK. The selected devices appear on the Upgrade VCX Devices list. 8. Click Next. The Set Task Attributes page appears. 9. Enter the task name in the Task Name field. 10. Select Immediately or Scheduled from the Schedule Time list. Immediately Performs the task immediately after it is created. Scheduled Performs the task at the specified time. When you select the Scheduled option, select a time, or manually enter a time in the format of YYYY-MM-DD hh:mm:ss. 11. Select the schedule sequence from the Schedule Sequence list. The available options are Sequential and Concurrent. Sequential Upgrades the VCX devices in sequence. When you select this option, click Sort. The Sort window appears. After you sort the devices, click OK. Concurrent Upgrades all VCX devices concurrently. 12. Select the error handling mechanism during upgrading process from the Error Handling list. The available options are Stop Deployment on the Current Device and Stop Deployments on All Devices. This parameter is available only when the schedule sequence is set to Sequential. Stop Deployment on the Current Device When an error occurs, VSM stops deployment for the current device and continues with the next device. Stop Deployments on All Devices When an error occurs, VSM stops all deployment processes. 13. Enter the description of the task in the Task Description field. 14. Click OK. The VCX device upgrading task is created. You can view the task on the Deployment Task List. For more information about task deployment, see "Performing task deployment." Media gateway configuration navigation This function enables you to manually back up and restore configuration files for and upgrade MG devices. Backing up media gateway configuration This function enables you to back up configuration files for MG devices. 2. Select Voice Service Manager > Configuration > Voice Deploy from the navigation tree. The Voice Deploy page appears. 3. Click the Backup MG Configuration link in the Media Gateway Configuration Navigation area. The Configuration Center page appears. For more information about the parameters of the Configuration Center, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. 4. Select one or more MG devices. 5. Click Backup Configuration. The Configuration File Backup Result page appears. The backup progress and result are displayed on the page. For more information, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. 60

72 Restoring media gateway configuration This function enables you to restore configuration files for MG devices. 2. Select Voice Service Manager > Configuration > Voice Deploy from the navigation tree. The Voice Deploy page appears. 3. Click the Restore MG Configuration link in the Media Gateway Configuration Navigation area. The Restore Device Configuration page appears. Restoring MG configuration files has the same procedure as restoring device configuration files in the IMC Platform. For more information, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. Upgrading media gateway devices This function enables you to upgrade MG devices. 2. Select Voice Service Manager > Configuration > Voice Deploy from the navigation tree. The Voice Deploy page appears. 3. Click the Upgrade MG Devices link in the Media Gateway Configuration Navigation area. The Upgrade MG Devices page appears. 4. Select the upgrade type and software in the Upgrade Option area. Select Upgrade Type Select the upgrade type from the Select Upgrade Type list. The available options are: Upgrade MG FXS Coefficient Upgrade MG Voice Prompt Upgrade MG Call Progress Tone Upgrade MG CMP Upgrade MG FXO Coefficient Select Software Select the software from the Select Software list. Note that the available options are determined by the software type in the Voice Software Library. If the type of the software to be upgraded is not available in the Voice Software Library, this field is empty. 5. Click Select a Device. The Select Devices window appears. 6. Select one or more MG devices by view or by advanced query. 7. Click OK. The selected devices appear on the Upgrade MG Devices list. 8. Click Next. The Set Task Attributes page appears. 9. Enter the task name in the Task Name field. 10. Select Immediately or Scheduled from the Schedule Time list. Immediately Performs the task immediately after it is created. Scheduled Performs the task at the specified time. When you select the Scheduled option, select a time, or manually enter a time in the format of YYYY-MM-DD hh:mm:ss. 11. Select the schedule sequence from the Schedule Sequence list. The available options are Sequential and Concurrent. Sequential Upgrades the MG devices in sequence. When you select this option, click Sort. The Sort window appears. After you sort the devices, click OK. 61

73 Concurrent Upgrades all MG devices concurrently. 12. Select the error handling mechanism during upgrading process from the Error Handling list. The available options are Stop Deployment on the Current Device and Stop Deployments on All Devices. This parameter is available only when the schedule sequence is set to Sequential. Stop Deployment on the Current Device When an error occurs, VSM stops deployment for the current device and continues with the next device. Stop Deployments on All Devices When an error occurs, VSM stops all deployment processes. 13. Enter the description of the task in the Task Description field. 14. Click OK. The MG device upgrading task is created. You can view the task on the Deployment Task List. For more information about task deployment, see "Performing task deployment." Auto backup navigation This function enables you to create tasks for backing up VCX devices automatically. To create a task for backing up VCX devices automatically: 2. Select Voice Service Manager > Configuration > Voice Deploy from the navigation tree. The Voice Deploy page appears. 3. Click the Auto Backup Voice Devices link in the Auto Backup Navigation area. The Auto Backup Voice Devices page appears. 4. Enter basic information of the task. Name Enter the task name in the Name field. Operation Frequency Select the operation frequency from the Operation Frequency list. The available options are Every Day, Every Week, and Every Month. Enter the time in the format of hh:mm:ss in the Operation Frequency field. Every Day Performs this task at a specific time every day. Every Week Performs this task at a specific time on a specific day every week. Every Month Performs this task at a specific time on a specific day every month. Description Enter the description of the task. 5. Click Select a Device in the Device List. The Select Devices window appears. 6. Select devices by view or by advanced query. 7. Click OK. The selected device is added to the Device List. 8. Click OK. The VCX auto backup task is created. You can view the current task on the Deployment Task List. Managing voice software This function enables you to store voice software of the VCX devices and MG devices. It also provides management functions, including importing, modifying, and deleting voice software. 62

74 Viewing voice software library 2. Select Voice Service Manager > Configuration > Voice Software from the navigation tree. The Voice Software Library page appears. Voice Software Library List contents Software Name Name of the voice software. Software Type Type of the voice software. Create Time Time when the voice software was imported. Modify Click the Modify icon to modify the software note. For more information, see "Modifying software note." 3. Click Refresh. The latest software information is displayed in the Voice Software Library List. Navigating the Voice Software Library List Click the Next Page icon to page forward in the Voice Software Library List. Click the Last Page icon to page forward to the end of the Voice Software Library List. Click the Previous Page icon to page backward in the Voice Software Library List. Click the First Page icon to page backward to the front of the Voice Software Library List. Click 8, 15, 50, 100, or 200 at the upper right of the Voice Software Library List to configure how many items per page you want to display. NOTE: To sort the voice software, you can click Software Name, Software Type, or Create Time in the Voice Software Library List. Importing voice software Importing VCX software 2. Select Voice Service Manager > Configuration > Voice Software from the navigation tree. The Voice Software Library page appears. 3. Click Import, and select Import VCX Software. The Import VCX File page appears. The page displays the following information: The VCX files are very big, please copy the files to the server manually. The location is "/upload/voice/upgrades/" in imc installation directory. Note that the folders PhoneAppUpgrades, PhoneBootUpgrades, and SystemUpgrades exist in the \upload\voice\upgrades directory of the IMC installation path. As shown in Table 2, you must copy different VCX software to appropriate folders. Table 2 Mappings between VCX software and directory Software VCX phone app software VCX phone boot software Directory PhoneAppUpgrades PhoneBootUpgrades 63

75 Software VCX system upgrade software Directory SystemUpgrades 4. Click Return to return to the Voice Software Library page. Importing MG software 2. Select Voice Service Manager > Configuration > Voice Software Library from the navigation tree. The Voice Software Library page appears. 3. Click Import, and select Import MG Software. The Import MG File page appears. 4. Click Browse to select the MG file. After you select a file, the file name is automatically displayed in the Target File field. The file name cannot include the following: Chinese characters Spaces Full-width characters Back slashes (\) Slashes (/) Asterisks (*) Quotation marks (") Question marks (?) Left angle brackets (<) Right angle brackets (>) Vertical bars ( ) 5. Select the file type from the File Type list. The available options are: FXS Coefficient File FXO Coefficient File CMP File Call Progress Tone File Voice Prompt File 6. Enter the description of the MG file in the Description field. 7. Click OK. After the MG file is successfully imported, you can view the MG file in the Voice Software Library List. Modifying software note 2. Select Voice Service Manager > Configuration > Voice Software from the navigation tree. The Voice Software Library page appears. 3. In the Voice Software Library List, click the Modify icon to modify the software note. Only the information in the Note filed can be modified. 4. Click OK. 64

76 Deleting voice software 2. Select Voice Service Manager > Configuration > Voice Software from the navigation tree. The Voice Software Library page appears. 3. In the Voice Software Library List, select one or more voice software. 4. Click the Delete icon. 5. Click OK in the dialog box that appears. Performing task deployment Based on the task deployment function of icc in the IMC Platform, this function displays only the voice deployment tasks in the Deployment Task List. For more information about task deployment, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. 65

77 Viewing VSM topologies A VSM topology displays logical connections between a VCX/NBX device and IP phones and physical connections among IP phones. VSM topologies are divided into the following types: Voice region topology Logical connections between the region and branch servers on the VoIP network. Voice device topology Logical connections between a VCX/NBX device and IP phones. For information about basic operations and functions of topologies, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. To use the VSM topologies, follow these guidelines: You cannot select more than 10 IP phones to view their physical topology. Make sure all network devices that IP phones are connected to are added to the IMC Platform. Otherwise, the physical topology of IP phones cannot be correctly generated. If the devices that are directly connected to an IP phone are not added to the IMC Platform, the right-click menu of the IP phone does not include the View alarms from directly connected devices option. Physical topologies of IP phones are snapshots that do not automatically update after they are generated. In IE, you cannot open multiple physical typologies for IP phones at the same time. Viewing a voice region topology In a VoIP network, each VCX server is treated as a site. VoIP networks include the following types, depending on the number of VCX servers deployed on the network: Single site system The VoIP network uses only one VCX server to provide all voice services. Multi-site system The voice services are provided by multiple VCX servers on the VoIP network. The server type in a multiple-site system can be "region" or "branch." A region server manages one or more branch servers. When a branch server fails, the region server provides the call processing service in place of that branch server. A voice region topology displays the logical connection between the region server and branch servers in a VoIP network. 66

78 Figure 7 Voice region topology To view a voice region topology: 2. From the left navigation tree, select Voice Service Manager > Resource View > VCX Devices. 3. On the VCX Device List, click the Display device topology icon in the Operation column for the target VCX device. The VCX device topology window appears. 4. From the left navigation tree, double-click the target node under Topology > Voice View > Voice Region. 5. On the topology, click the icon of the target VCX device. The following information appears: Label Device label of the VCX device in VSM. IP Address IP address of the VCX device. Site ID Site ID of the VCX device. Primary Call Processor IP address of the primary call processor of the VCX device. Secondary Call Processor IP address of the secondary call processor of the VCX device. Primary IP Messaging IP address of the primary IP messaging server of the VCX device. Secondary IP Messaging IP address of the secondary IP messaging server of the VCX device. Primary Data Server IP address of primary data server of the VCX device. Secondary Data Server IP address of secondary data server of the VCX device. Whether the Device is a Billing Server Whether or not the VCX device is a billing server. Number of IP Phones Number of IP phones that are registered on the VCX server. 6. Double-click the VCX device icon to view the VCX device and the registered IP phones on a VCX device topology. For more information, see "Viewing voice device topologies." Viewing voice device topologies A voice device topology displays all managed VCX and NBX devices in VSM and the logical connections to the connected IP phones. 67

79 Voice device topology provides the following types: VCX device topology Logical connections between a VCX device and the registered IP phones. NBX device topology Logical connections between a NBX device and the registered IP phones. IP phone physical topology Physical connections between specified IP phones. Viewing a VCX device topology 2. From the left navigation tree, select Voice Service Manager > Resource View > VCX Devices. 3. On the VCX Device List, click Display device topology icon in the Operation column for the target VCX device. 4. The VCX device typology window appears. On the topology, click the icon of the target VCX device. The following information appears: Label Device label of the VCX device in VSM. IP Address The management IP address of the VCX device. 5. Click the icon of an IP phone. The following information appears: IP Address Management IP address of the IP phone. MAC Address MAC address of the IP phone. Subnet Mask Subnet mask of the IP address of the IP phone. Number Phone number of the IP phone. Label Caller ID of the IP phone. Username Username of the IP phone. Software Version Software version of the IP phone. Status State of the IP phone: Online, Offline, or Unknown. Registered VCX Name Device label of the server on which the IP phone is registered. Registered VCX IP Address IP address of the server on which the IP phone is registered. 6. Select one or more IP phones, right-click any IP phone icon, and select View physical topology from the shortcut menu. The physical topology of the selected IP phones appears. On the topology, you can view physical connections between the IP phones. For more information, see "Viewing an IP phone physical topology." 7. Select two IP phones, right-click any IP phone icons, and select IP phone end-to-end diagnoses from the shortcut menu. The IP phone end-to-end diagnoses window appears. In the window, you can view the link failures between the IP phones. For more information, see "Voice service." Viewing a NBX device topology 2. From the left navigation tree, select Voice Service Manager > Resource View > NBX Devices. 3. On the NBX Device List, click the Display device topology icon in the Operation column for the target NBX device. 68

80 On the topology, click the icon of the target NBX device. Device Label Device label of the NBX device in VSM. IP Address Management IP address of the NBX device. 4. On the topology, click the icon of the target IP phone. IP Address Management IP address of the IP phone. MAC Address MAC address of the IP phone. Subnet Mask Subnet mask of the IP address of the IP phone. Number Phone number of the IP phone. Label Caller ID of the IP phone. Username Username of the IP phone. Software Version Software version of the IP phone. Status State of the IP phone. Options are Online, Offline and Unknown. Registered NBX Name Device label of the server on which the IP phone is registered. Registered NBX IP Address IP address of the server on which the IP phone is registered. 5. Select one or more IP phones, right-click any IP phone icons, and select Physical Topology from the shortcut menu. The physical topology of the selected IP phones appears. On the topology, you can view physical connections between the IP phones. For more information, see "Viewing an IP phone physical topology." 6. Select two IP phones, right-click any IP phone icons, and select IP phone end-to-end diagnoses from the shortcut menu. The IP Phone End-to-End Diagnoses window appears. In the window, you can view the link failures between the IP phones. For more information, see "Voice service." Viewing an IP phone physical topology The physical topology of IP phones displays physical connections of specified IP phones and the network devices (such as routers) to which they are connected. To view the physical topology of IP phones, you must first locate the server to which the IP phones are registered. The following example uses a VCX server. 2. From the left navigation tree, select Voice Service Manager > Resource View > VCX Devices. 3. In the VCX devices list, click the Display device topology icon for the target VCX device. 4. In the topology, select one or more IP phones, right-click any IP phone icons, and select Physical Topology from the shortcut menu. The Physical Topology (Snapshot) window appears. 5. In the physical topology, right-click an IP phone icon, and select View alarms from directly connected devices from the shortcut menu. For more information about root alarms, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. 6. In the physical topology, select two IP phones, right-click any IP phone icon, and select IP phone end-to-end diagnoses from the shortcut menu. The IP phone end-to-end diagnoses window appears. For more information, see "Voice service." 69

81 Managing calls Call management includes the following functions: Call history management Enables you to query and view the call history information. Extensions group management Enables you to view, add, modify, and delete extensions groups and extension numbers in the groups. Managing call history records VSM periodically synchronizes with the VCX billing server to obtain the call detail records of all IP phones in the voice network and populate the Call History List. Viewing the Call History List 2. Select Voice Service Manager > Call Management > Call History from the navigation tree. The Call History page appears. The latest synchronization time and result appear next to the Call History List field. Call History List contents Calling Number Phone number of the calling phone. This field displays 0 if VSM does not obtain the calling number for the call history record from the VCX billing server. Called Number Phone number of the called phone. This field displays 0 if VSM does not obtain the called number for the call history record from the VCX billing server. Call Duration (s) Call duration in seconds. Start Time Start time of the call, in YYYY-MM-DD hh:mm:ss format. Termination Cause Reason that the call was terminated. Succeeded N/A Temporarily Unavailable Server Name Name of the server in which the calling phone is registered. You can click the server name to view its details. Server IP IP address of the server in which the calling phone is registered. Navigating the Call History List Click the Previous Page icon to page backward in the Call History List. Click the Next Page icon to page forward in the Call History List. Click the First Page icon to page backward to the front of the Call History List. Click the Last Page icon to page forward to the end of the Call History List. Click 8, 15, 50, 100, or 200 at the upper right of the Call History List to configure how many items per page you want to display. NOTE: You can sort the Call History List by every field. Click the column label to sort the list by the selected field. 70

82 Synchronizing call history records You can manually synchronize the latest call detail records from the VCX billing server to VSM. To synchronize call history records: 2. Select Voice Service Manager > Call Management > Call History from the navigation tree. 3. Click Synchronize in the Call History List area. 4. Click Query in the Query Call area to view the latest data. Querying call history records 2. Select Voice Service Manager > Call Management > Call History from the navigation tree. 3. In the Query Call area, specify one or more of the following query criteria: Calling Number Enter a partial or complete phone number of the calling phone. For example, if you enter 4, all call history records with the calling number containing 4 are queried. Called Number Enter a partial or complete phone number of the called phone. For example, if you enter 4, all call history records with the called number containing 4 are queried. Start Time From/To Enter values in the fields or select a time range in which the call was started and terminated. Server Name Enter a partial or complete name for the server in which the calling phone is registered. This field is case insensitive. For example, if you enter V, all call history records with server names containing V or v are queried. Server IP Enter a partial or complete IP address for the server in which the calling phone is registered. For example, if you enter 172.8, all call history records with server IP addresses containing are queried. Call Duration (s) >= Enter a minimum duration for the call, in the range of 0 to VSM queries all call history records with call durations larger than or equal to the specified value. Call Status Select an option from the Call Status list: blank, Succeeded, or Failed. Empty fields are ignored. 4. Click Query to display all call history records that match the query criteria. 5. Click Reset to restore the default query criteria and display all call history records. Managing the extensions groups Extensions group management enables you to manage phone numbers in groups at five levels. With this function, you can perform the following operations: Centrally manage phone numbers. For example, operators can group the phone numbers of employees by their departments and locations. View voice data statistics in voice service reports for all phone numbers in a specific group. Viewing the Extensions Group List The Extensions Group List displays all the level-1 extensions groups in VSM. To view the Extensions Group List: 71

83 2. Select Voice Service Manager > Call Management > Ext. Group from the navigation tree. The Extensions Group Management page appears. All level-1 extensions groups are displayed on the Extensions Group List. Extensions Group List contents Ext. Group/Ext. Number Name of the extensions group. Click the name to view its sub groups and phone numbers. Description Description of the extensions group. Type Type of the list entry, which is Extensions Group. Modify Click the Modify icon to modify settings of the extensions group. For more information, see "Modifying a group on the Extensions Group List." Delete Click the Delete icon to delete the extensions group and all its phone numbers and sub groups. Navigating the Extensions Group List Click the Previous Page icon to page backward in the Extensions Group List. Click the Next Page icon to page forward in the Extensions Group List. Click the First Page icon to page backward to the front of the Extensions Group List. Click the Last Page icon to page forward to the end of the Extensions Group List. Click 8, 15, 50, 100, or 200 at the upper right of the Extensions Group List to configure how many items per page you want to display. NOTE: You can sort the Extensions Group List by the Ext. Group/Ext. Number or Description field. Click the column label to sort the list by the selected field. Adding a group to the Extensions Group List 2. Select Voice Service Manager > Call Management > Ext. Group from the navigation tree. 3. Click Add Group in the Extensions Group List area. The Add Extensions Group page appears. 4. Configure the following parameters: Group Name Enter a name to uniquely identify the extensions group. Group Description Enter a description to help maintenance. This parameter is optional. 5. Click OK. Modifying a group on the Extensions Group List 2. Select Voice Service Manager > Call Management > Ext. Group from the navigation tree. 3. On the Extensions Group List, click the Modify icon for the group you want to modify. 4. Modify the name and description of the group. 5. Click OK. 72

84 Querying groups on the Extensions Group List 2. Select Voice Service Manager > Call Management > Ext. Group from the navigation tree. 3. In the query area, specify one or more of the following query criteria: Group Name Enter a partial or complete name of the group. This field is case insensitive. For example, if you enter t, all extensions groups with group names containing t or T are queried. Group Description Enter a partial or complete description of the group. This field is case insensitive. For example, if you enter A, all extensions groups with group descriptions containing a or A are queried. Empty fields are ignored. 4. Click Query to display all level-1 extensions groups that match the query criteria. 5. Click Reset to clear all query criteria and display all level-1 extensions groups. Deleting a group from the Extensions Group List CAUTION: When you delete an extensions group, all its phone numbers and sub groups are also deleted. To delete a group from the Extensions Group List: 2. Select Voice Service Manager > Call Management > Ext. Group from the navigation tree. 3. On the Extensions Group List, click the Delete icon for the group you want to delete. 4. Click OK in the dialog box that appears. Viewing the Extensions Group/Extension Number List The Extensions Group/Extension Number List displays all sub groups and phone numbers subordinate to an extensions group. To view the Extensions Group/Extension Number List: 2. Select Voice Service Manager > Call Management > Ext. Group from the navigation tree. 3. On the Extensions Group List, click the name of the target group. 4. On the Extensions Group/Extension Number List, click the name of the group to which the target sub group or phone number belongs, and so forth, until you locate the target sub group or phone number. Extensions Group/Extension Number List contents Ext. Group/Ext. Number Name of the sub group or phone number. Click the link to view details. Description Description of the sub group or phone number. Type Type of the list entry, which is Extensions Group or Extension Number. Modify Click the Modify icon to modify settings of the sub group or phone number. For more information, see "Modifying a sub extensions group or extension number." Delete Click the Delete icon to delete the sub group or phone number. Navigating the Extensions Group/Extension Number List 73

85 Click the Previous Page icon to page backward in the Extensions Group/Extension Number List. Click the Next Page icon to page forward in the Extensions Group/Extension Number List. Click the First Page icon to page backward to the front of the Extensions Group/Extension Number List. Click the Last Page icon to page forward to the end of the Extensions Group/Extension Number List. Click 8, 15, 50, 100, or 200 at the upper right of the Extensions Group/Extension Number List to configure how many items per page you want to display. NOTE: You can sort the Extensions Group/Extension Number List by the Ext. Group/Ext. Number or Description field. Click the column label to sort the list by the selected field. Adding a sub extensions group 2. Select Voice Service Manager > Call Management > Ext. Group from the navigation tree. 3. On the Extensions Group List, click the name of the target group. 4. On the Extensions Group/Extension Number List, click the name of the group to which the target sub group belongs, and so forth, until you locate the target group to which you want to add a sub group. 5. Click Add Group in the Extensions Group/Extension Number List area. The Add Sub Extensions Group page appears. 6. Configure the name and description of the group. 7. Click OK. Adding extension numbers to an extensions group This function enables you to add phone numbers to an extensions group. You can add numbers one by one or bulk add up to 1000 numbers at a time. A phone number can be added only to one group. To add phone numbers to an extensions group: 2. Select Voice Service Manager > Call Management > Ext. Group from the navigation tree. 3. On the Extensions Group List, click the name of the target group. 4. On the Extensions Group/Extension Number List, click the name of the group to which the target sub group belongs, and so forth, until you locate the target group to which you want to add phone numbers. 5. Add phone numbers one by one (skip this step if you want to bulk add phone numbers): a. Click Add Num. The Add Extension Number page appears. b. Configure the following parameters: Extension Number Enter an integer of 1 to 32 digits. Ext. Number Description Enter a description for the number to help maintenance, such as the name or identification number of the phone number's user. 74

86 c. Click OK. d. Repeat the previous steps to add more numbers. 6. Bulk add phone numbers: a. Click Batch-Add Nums. The Add Extension Numbers in Batch page appears. b. Configure the following parameters: Start Ext. Number Enter the start phone number for the range of numbers to be added in batch. The value must be an integer of 1 to 32 digits. End Ext. Number Enter the end phone number for the range of numbers to be added in batch. The value must be an integer of 1 to 32 digits, have the same digits as the start number, and cannot be smaller than the start number. Ext. Number Desc Enter a description for the range of numbers. c. Click OK. Modifying a sub extensions group or extension number 2. Select Voice Service Manager > Call Management > Ext. Group from the navigation tree. 3. On the Extensions Group List, click the name of the group to which the target sub group belongs. 4. On the Extensions Group/Extension Number List, click the name of the group to which the target sub group or phone number belongs, and so forth, until you locate the target sub group or phone number. 5. Click the Modify icon for the sub group or phone number you want to modify. 6. Modify the group name and description, or modify the description of the phone number. The phone number cannot be modified. 7. Click OK. Querying sub extensions groups or extension numbers for an extensions group On the Extensions Group/Extension Number List of an extensions group, you can filter sub extensions groups and extension numbers for that group by specific criteria. To query sub extensions groups or extension numbers: 2. Select Voice Service Manager > Call Management > Ext. Group from the navigation tree. 3. On the Extensions Group List, click the name of the target group. 4. On the Extensions Group/Extension Number List, click the name of the group to which the target sub group belongs, and so forth, until you locate the target group or phone number. 5. In the query area, specify one or more of the following query criteria: Group Name Enter a partial or complete name of the group. This field is case insensitive. For example, if you enter t, all extensions groups with group names containing t or T are queried. Use this field only to filter sub extensions groups. Group Description Enter a partial or complete description of the group. This field is case insensitive. For example, if you enter A, all extensions groups with group descriptions containing a or A are queried. Use this field only to filter sub extensions groups. Extension Number Enter a partial or complete phone number. For example, if you enter 8, all extension numbers containing 8 are queried. Use this field only to filter phone numbers. 75

87 Ext. Number Desc Enter a partial or complete description of the phone number. This field is case insensitive. For example, if you enter p, all phone numbers with descriptions containing p or P are queried. Use this field only to filter phone numbers. Type Select a data type from the list: blank, Extension Number, or Extensions Group. Empty fields are ignored. IMPORTANT: To correctly filter sub extensions groups or extension numbers, use either the Group Name and Group Description criteria or the Extension Number and Ext. Number Desc criteria, but you cannot use both. 6. Click Query to display all sub groups or phone numbers that match the query criteria. 7. Click Reset to clear all query criteria and display all sub groups and phone numbers of the current level. Deleting a sub extensions group CAUTION: When you delete a sub extensions group, all its phone numbers and sub groups subordinate are also deleted. To delete a sub extensions group: 2. Select Voice Service Manager > Call Management > Ext. Group from the navigation tree. 3. On the Extensions Group List, click the name of the target group. 4. On the Extensions Group/Extension Number List, click the name of the group to which the target sub group belongs, and so forth, until you locate the target group. 5. Click the Delete icon for the group you want to delete. 6. Click OK in the dialog box that appears. Deleting extension numbers 2. Select Voice Service Manager > Call Management > Ext. Group from the navigation tree. 3. On the Extensions Group List, click the name of the target group. 4. On the Extensions Group/Extension Number List, click the name of the group to which the target sub group belongs, and so forth, until you locate the target numbers. 5. Click the Delete icon for the extension number you want to delete, or select one or more extension numbers and click Delete. 6. Click OK in the dialog box that appears. Viewing the Extensions Group Summary This function enables you to view all extensions groups in a tree. You can find the Extensions Group Summary icon on each page subordinate to the Extensions Group Management page. This example uses the icon on the Extensions Group Management page. To view the Extensions Group Summary page: 76

88 2. Select Voice Service Manager > Call Management > Ext. Group from the navigation tree. The Extensions Group Management page appears. 3. In the query area, click the Extensions Group Summary icon. The Extensions Group Summary page appears. Figure 8 Extensions Group Summary 4. Click Return to go back to the Extensions Group Management page. 77

89 Voice service This module allows operators to perform NQA tests on devices between two IP phones to detect link quality. Operators can quickly locate and correct network faults to minimize the impact on services. To detect link quality between two IP phones: 2. From the left navigation tree, select Voice Service Manager > Voice Service > End-to-End Test. 3. Select two IP phones to be diagnosed from IP phone lists after clicking Select to the right of the IP Phone 1 and IP Phone 2 fields. 4. Click Diagnose. The physical topology for IP phone end-to-end diagnosis appears. 5. On the physical topology, select two NQA-capable devices and set them as diagnosis points. Right-click one device and select Set the diagnosis points from the shortcut menu. The icon next to the device indicates that the device has been set as a diagnosis point. Repeat this step to set the other diagnosis point. 6. Click the Start icon on the upper part of the page. Alternatively, right-click any place on the topology, and select Start from the shortcut menu. 7. Click End-to-End Diagnosis Information on the right to view the diagnosis results. 8. Locate and repair the network faults according to the diagnosis results. 78

90 Evaluating VoIP QoS VoIP QoS Evaluation allows operators to manage test devices and test tunnels and to view test results. They can view the QoS information of a VoIP network, including performance of test tunnels and detailed information about faulty tunnels. Managing QoS information This function provides detailed QoS information, including top 5 faulty tunnels, top 5 low-quality tunnels, top 5 middle-quality tunnels, top 5 high-quality tunnels, test result summary, and latest test results. Viewing QoS information 2. Select Voice Service Manager > VoIP QoS Evaluation > QoS Info from the navigation tree. Querying QoS information 1. On top of the QoS Information page, select a time range from the Time Range list. Options are Last hour, Today, Yesterday, This week, Last week, This month, Last month, This year, Last year, and Custom. Specify the start time and end time if you select the Custom option: From Specify the start date and time. To Specify the end date and time. 2. Click Query to display the QoS information from the test results within the specified time range. Test result top 5 fault tunnels This bar chart shows the top 5 faulty tunnels by conformance rate within the query time range (Conformance rate = Fault test results/total tests). The horizontal axis lists the faulty tunnels, and the vertical axis indicates the conformance rate in percentage. You can hover the cursor over a bar to see its details in the form of (source device label-destination device label, test tunnel) = conformance rate. Click a bar to view the trend charts for the tunnel's MOS, delay, jitter, and packet loss ratio for the last 24 hours. 79

91 Figure 9 Top 5 fault tunnels Test result top 5 low-quality tunnels This bar chart shows the top 5 low-quality tunnels by conformance rate within the query time range (Conformance rate = Low Quality test results/total tests). For more information about the bar chart, see "Test result top 5 fault tunnels." Figure 10 Top 5 low-quality tunnels Test result top 5 middle-quality tunnels This bar chart shows the top 5 middle-quality tunnels by conformance rate within the query time range (Conformance rate = Middle Quality test results/total tests). For more information about the bar chart, see "Test result top 5 fault tunnels." 80

92 Figure 11 Top 5 middle-quality tunnels Test result top 5 high-quality tunnels This bar chart shows the top 5 high-quality tunnels by conformance rate within the query time range (Conformance rate = High Quality test results/total tests). For more information about the bar chart, see "Test result top 5 fault tunnels." Figure 12 Top 5 high-quality tunnels Test result summary This pie chart shows the number of test results for each result type within the query time range. Each result type is identified by a color. You can click an area on the pie to view the line graph for the test result type. 81

93 Figure 13 Test result summary Figure 14 shows the line graph for the Low Quality result type, and the line graph describes how many Low Quality results occur during which time intervals. Figure 14 Low Quality test results Viewing the latest test results The Latest Test Results list displays the most recent test result for each tunnel. To view the latest test results: 82

94 2. Select Voice Service Manager > VoIP QoS Evaluation > QoS Info from the navigation tree. The Latest Test Results list is at the bottom of the QoS information page. Latest Test Results list contents Test Result Test result for the tunnel. Options are High Quality, Middle Quality, Low Quality, and Fault. Test Time Latest test date and time for the tunnel. Tunnel Information about the test tunnel, including the source device label and the destination device label. Affected Phones IP phones using the tunnel. Avg Packet Loss Ratio (%) Average packet loss ratio in percentage for the tunnel. Max Delay (ms) Maximum delay value in milliseconds for the tunnel. Max Jitter (ms) Maximum jitter value in milliseconds for the tunnel. MOS Value MOS value for the tunnel. Operation Click the Operation icon to display a menu that contains the following options: View Detailed Test Results Select this option to view the detailed test results for the tunnel. View Trend Charts for the Last 24 Hours Select this option to view the trend charts for the tunnel's MOS, delay, jitter, and packet loss ratio for the last 24 hours. Navigating the Latest Test Results list Click the Next Page icon to page forward in the Latest Test Results list. Click the Last Page icon to page forward to the end of the Latest Test Results list. Click the Previous Page icon to page backward in the Latest Test Results list. Click the First Page icon to page backward to the front of the Latest Test Results list. Click 8, 15, 50, 100, or 200 at the upper right of the Latest Test Results list to configure how many items per page you want to display. NOTE: You can sort the Latest Test Results list by every field except the Operation field. Click the column label to sort the list by the selected field. Managing test devices A test device refers to a device that connects to IP phones and is included in the test device list. VSM can test the performance of the tunnel between two test devices. Viewing the Test Device List 2. Select Voice Service Manager > VoIP QoS Evaluation > Test Device from the navigation tree. Test Device List contents Status Latest status of the device. The status is determined by the highest alarm level that is not cleared or recovered on the device. For example, if there are unrecovered Critical and Minor alarms on a device, the status of the device is Critical. 83

95 Device Label Label of the device in the IMC Platform. Click the label link to go to the device details page. Device IP Address IP address of the device. Last Test Time Date and time of the latest test. IP Phone Network Segment Network segment where the connected IP phones reside. Operation Click the Operation icon to display a menu that contains the following options: Configure IP Phone Network Segment Select this option to assign network segments to the IP phones connected to the device. For more information about the configuration procedure, see "Adding a test device." View Connected IP Phones Select this option to view detailed information about the IP phones connected to the device. For more information about IP phones, see "Managing and detecting IP phones." Navigating the Test Device List Click the Next Page icon to page forward in the Test Device List. Click the Last Page icon to page forward to the end of the Test Device List. Click the Previous Page icon to page backward in the Test Device List. Click the First Page icon to page backward to the front of the Test Device List. Click 8, 15, 50, 100, or 200 at the upper right of the Test Device List to configure how many items per page you want to display. NOTE: You can sort the Test Device List by every field except the Operation field. Click the column label to sort the list by the selected field. Querying test devices 2. Select Voice Service Manager > VoIP QoS Evaluation > Test Device from the navigation tree. 3. In the Test Device Query area, specify one or more of the following query criteria: Device Label Enter a partial or complete device label of the test device. This field is case insensitive. Device IP Address Enter a partial or complete IP address of the test device. IP Phone Number Enter a partial or complete phone number of an IP phone connected to the test device. Phone IP Address Enter a partial or complete IP address of an IP phone connected to the test device. Empty fields are ignored. 4. Click Query to display all test devices that match the query criteria. 5. Click Reset to clear the query criteria and display all test devices. Adding a test device 84

96 2. Select Voice Service Manager > VoIP QoS Evaluation > Test Device from the navigation tree. 3. Click Add in the Test Device List area. 4. Configure the following parameters on the Add Test Device page: Device Click Select a Device to the right of the Device field. Select a device by using either the By View or Advanced query option. Start IP Address Enter the start IP address of the network segment for the connected IP phones. End IP Address Enter the end IP address of the network segment for the connected IP phones. Configured Network Segment Address Click Add to add the defined IP segment to this field. You can add multiple IP segments. 5. Click OK. NOTE: The device you add must run the H3C Network Quality Analyzer (NQA) protocol. Deleting test devices 2. Select Voice Service Manager > VoIP QoS Evaluation > Test Device from the navigation tree. 3. Select one or more devices from the Test Device List. 4. Click Delete. A confirmation dialog box appears. 5. Click OK to confirm your operation. Managing test tunnels A test tunnel refers to the tunnel between two test devices. This function allows you to view the test tunnel list and to query, add, and delete the test tunnels in a VoIP network. Viewing test tunnels 2. Select Voice Service Manager > VoIP QoS Evaluation > Test Tunnels from the navigation tree. Test Tunnels list contents Source Device Label of the source device for the test tunnel. Source Device Type Type of the source device. Source IP IP address of the source device. Destination Device Label of the destination device for the test tunnel. Destination Device Type Type of the destination device. Destination IP IP address of the destination device. Operation Click the Operation icon to display a menu that contains the following options: 85

97 Configure the Source Device Interface Select this option to configure an IP address for the source device. In the Configure Source Device Interface window, select an IP address from the Source IP list and click OK. Configure the Destination Device Interface Select this option to configure an IP address for the destination device. In the Configure Destination Device Interface window, select an IP address from the Destination IP list and click OK. Navigating the Test Tunnels list Click the Next Page icon to page forward in the Test Tunnels list. Click the Last Page icon to page forward to the end of the Test Tunnels list. Click the Previous Page icon to page backward in the Test Tunnels list. Click the First Page icon to page backward to the front of the Test Tunnels list. Click 8, 15, 50, 100, or 200 at the upper right of the Test Tunnels list to configure how many items per page you want to display. NOTE: You can sort the Test Tunnels list by every field except the Operation field. Click the column label to sort the list by the selected field. Querying test tunnels 2. Select Voice Service Manager > VoIP QoS Evaluation > Test Tunnels from the navigation tree. 3. Enter one or more of the following query criteria in the Test Tunnel Query area: Source Device Name Enter a partial or complete device label of the source device. Source Device IP Address Enter a partial or complete IP address of the source device. Destination Device Name Enter a partial or complete device label of the destination device. Destination Device IP Address Enter a partial or complete IP address of the destination device. Empty fields are ignored. 4. Click Query to display all test tunnels that match the query criteria. 5. Click Reset to clear the query criteria and display all test tunnels. Adding a test tunnel 2. Select Voice Service Manager > VoIP QoS Evaluation > Test Tunnels from the navigation tree. 3. Click Add in the Test Tunnels area. 4. Configure the following parameters on the Add Test Tunnel page: Source Device Click Select a Device. Select the source device by using the query function in the Select a Device window. Source IP Select the target IP address from the Source IP list. The system displays in the list the IP addresses of all Layer 3 interfaces on the selected source device. 86

98 Destination Device Click Select a Device. Select the destination device by using the query function in the Select a Device window. Destination IP Select the target IP address from the Destination IP list. The system displays in the list the IP addresses of all Layer 3 interfaces on the selected destination device. 5. Click OK. NOTE: Two test devices define a test tunnel, regardless of which device is the source device or destination device. Deleting test tunnels 2. Select Voice Service Manager > VoIP QoS Evaluation > Test Tunnels from the navigation tree. 3. Select one or more test tunnels from the Test Tunnels list. 4. Click Delete. A confirmation dialog box appears. 5. Click OK to confirm your operation. Managing test results This function provides unified management of test results for VSM test tunnels. VSM periodically tests the tunnels at a configured test interval and evaluates the performance of the tunnels by configured test thresholds. Operators can know the service quality of the test tunnels and the affected IP phones by viewing the test results. Viewing test results 2. Select Voice Service Manager > VoIP QoS Evaluation > Test Results from the navigation tree. The Test Results list displays the current day's test results by default. Test Results list contents Test Result Test result for the tunnel. Test result for a tunnel can be High Quality, Middle Quality, Low Quality, or Fault. Test Time Latest test date and time for the tunnel. Tunnel Information about the test tunnel. A tunnel is uniquely identified by its source device label and destination device label. Affected Phones Phone numbers of the IP phones using the tunnel. Avg Packet Loss Ratio (%) Average packet loss ratio in percentage for the tunnel. Max Delay (ms) Maximum delay value in milliseconds for the tunnel. Max Jitter (ms) Maximum jitter value in milliseconds for the tunnel. MOS Value MOS value for the tunnel. Operation Click the Operation icon to display a menu that contains the following options: 87

99 View Detailed Test Results Select this option to view the detailed test results for the tunnel. View Trend Charts for the Last 24 Hours Select this option to view the trend charts for the tunnel's MOS, delay, jitter, and packet loss ratio for the last 24 hours. Navigating the Test Results list Click the Next Page icon to page forward in the Test Results list. Click the Last Page icon to page forward to the end of the Test Results list. Click the Previous Page icon to page backward in the Test Results list. Click the First Page icon to page backward to the front of the Test Results list. Click 8, 15, 50, 100, or 200 at the upper right of the Test Results list to configure how many items per page you want to display. NOTE: You can sort the Test Results list by every field except the Operation field. Click the column label to sort the list by the selected field. Querying test results 2. Select Voice Service Manager > VoIP QoS Evaluation > Test Results from the navigation tree. 3. Search the test results by using the Basic Query or Advanced Query method. Advanced query offers more criteria than basic query. You can switch query criteria by clicking Basic Query or Advanced Query on the upper right corner of the page. Basic query 1. In the Test Result Query area, select a time range from the Time Range list. Options are Last hour, Today, Yesterday, This week, Last week, This month, Last month, This year, Last year, and Custom. Specify the start time and end time if you select the Custom option: From Specify the start date and time. To Specify the end date and time. 2. Click Query to display the test results within the time range in the Test Results list. Advanced query 1. Specify the query criteria in the Test Result Query area. Time Range Select a time range from the Time Range list. Options are Last hour, Today, Yesterday, This week, Last week, This month, Last month, This year, Last year, and Custom. Specify the start time and end time if you select the Custom option: From Specify the start date and time. To Specify the end date and time. Source Device Name Enter a partial or complete device label of the source device. Source Device IP Address Enter a partial or complete IP address of the source device. Destination Device Name Enter a partial or complete device label of the destination device label. Destination Device IP Address Enter a partial or complete IP address of the destination device. Affected Phones Enter a partial or complete phone number of an IP phone. 88

100 Test Results Select a test result type from the Test Results list. Options are All, High quality, Middle quality, Low quality, and Fault. Empty fields are ignored. 2. Click Query to display all test results that match the query criteria. 3. Click Reset to clear the query criteria and display all test results. 89

101 VSM settings The VSM Settings page allows you to view and modify VSM settings, including the call history polling interval, channel test interval, and channel test thresholds for evaluating channel quality. Basic settings Viewing or modifying the call history polling interval 2. From the left navigation tree, select Voice Service Manager > VSM Settings > VSM Settings. The VSM Settings page appears. 3. Click the Basic Settings tab. 4. View or modify the call history polling interval. Call History Polling Interval (min) Interval for updating historical call statistics, in minutes. 5. Click OK. Test interval Viewing or modifying the channel test interval 2. From the left navigation tree, select Voice Service Manager > VSM Settings > VSM Settings. The VSM Settings page appears. 3. Click the Test Interval tab. 4. View or modify the channel test interval. Test Interval (Minutes) Interval for testing the channel, in minutes. Options are 5, 10, 15, 30, and 60. The default value is Click OK. To restore the default value 5, click Default. Test thresholds The Test Thresholds page allows you to view and modify thresholds for evaluating channel quality. Channel quality levels include High Quality, Middle Quality, Low Quality, and Fault. Channel quality is evaluated by four test thresholds: Average Packet Loss Ratio, Maximum Jitter, Maximum Delay, and MOS Value. VSM rates a channel based on these test thresholds and displays the channel quality level on the Test Results list. Viewing or modifying the test thresholds 2. From the left navigation tree, select Voice Service Manager > VSM Settings > VSM Settings. The VSM Settings page appears. 3. Click the Test Thresholds tab. 4. View or modify the test thresholds. 90

102 NOTE: A channel is rated as a specific quality level only when all the following test thresholds for this level are met. Average Packet Loss Ratio (%) The value is in the range of 0.0 to A higher quality level must have a smaller value than a lower quality level. Maximum Jitter (ms) The value is an integer in the range of 0 to 200 milliseconds. A higher quality level must have a smaller value than a lower quality level. Maximum Delay (ms) The value is an integer in the range of 0 to 500 milliseconds. A higher quality level must have a smaller value than a lower quality level. MOS Value The value is in the range of 1.0 to 5.0. A higher quality level must have a greater value than a lower quality level. 5. Click OK. To restore all the default values, click Default. Figure 15 shows the channel quality evaluation flow. Figure 15 Channel quality evaluation flow Start Thresholds for High Quality met? Yes Rated High Quality No Thresholds for Middle Quality met? Yes Rated Middle Quality No Thresholds for Low Quality met? Yes Rated Low Quality No Rated Fault End 91

103 Managing voice service reports VSM uses the reporting framework of the IMC Platform to presents call statistics. VSM provides predefined real-time and scheduled report templates: Real-time reports Operators can view the latest statistics on devices, users, and services, or specify a query time range for the statistics. Operators can also print the reports or save them on the VSM server for future use. Scheduled reports VSM periodically generates these reports based on the reporting period and template defined by the operator. Operators can view reports for different periods for data comparison and trend analysis. VSM can send reports to a specific address. Alternatively, operators can customize reports. Custom reports require the IMC iar component to be installed. The basic operations of adding shortcuts to VSM, as well as modifying, deleting, exporting, and printing reports in VSM, are exactly the same as those in the IMC Platform. For these basic operations, see HPE Intelligent Management Center Enterprise and Standard Platform Administrator Guide. This chapter describes only how to add scheduled report templates and view real-time and scheduled reports. Managing real-time reports Real-time reports are generated when you view them. Viewing a Calls Distribution Report The Calls Distribution Report shows daily or monthly call distribution for the specified time range. To view a Calls Distribution Report: 1. Click the Report tab. 2. From the navigation tree, select Reports > Report Template List. 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the Calls Distribution Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. 6. Click OK. Figure 16 shows an example of the Calls Distribution Report. 92

104 Figure 16 Calls Distribution Report The following lists the fields on the report that require an explanation: Calls Per Day This bar chart shows the number of calls on a date basis for the specified time range. The horizontal axis indicates the dates with different colors, and the vertical axis indicates the number of calls. If you specify a time range for the same month, the statistics are on a per-day basis. Otherwise, the statistics are on a per-month basis. The monthly statistics bar chart supports the drill-down function. Click the bar for a month to display the bar chart with daily statistics for that month. The chart does not display bars without any call statistics. Time Date for the statistics. Calls Number of calls. Duration(s) Total call duration in seconds. Viewing an All Calls Report The All Calls Report shows the top 10 numbers by call count and duration among all phone numbers in VSM and call information of all phone numbers for the specified time range. To view an All Calls Report: 1. Click the Report tab. 2. From the navigation tree, select Reports > Report Template List. 93

105 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the All Calls Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. 6. Click OK. Figure 17 shows an example of the top 10 numbers report. Figure 17 All Calls Report The following lists the fields on the report that require an explanation: Call Count Top10 This bar chart shows the top 10 numbers by call count. Each bar represents a phone number with the number of calls. The horizontal axis indicates the phone numbers with different colors, and the vertical axis indicates the number of calls. Call Duration Top10 This bar chart shows the top 10 numbers with the longest call duration and the total call duration for each phone number. The horizontal axis indicates the phone numbers with different colors, and the vertical axis indicates the total call duration in seconds. Calling Number Phone number of the calling party. Called Number Phone number of the called party. Duration(s) Call duration in seconds. Start Time Time when the call started. Termination Cause Reason that the call was terminated. Server Name Name of the server with which the calling phone is registered. Server IP Address IP address of the server with which the calling phone is registered. 94

106 Viewing a Termination Cause Report The Termination Cause Report shows the termination causes of all calls in VSM and the number of termination causes for each cause type. To view a Termination Cause Report: 1. Click the Report tab. 2. From the navigation tree, select Reports > Report Template List. 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the Termination Cause Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. 6. Click OK. Figure 18 shows an example of the Termination Cause Report. Figure 18 Termination Cause Report The following lists the fields on the report that require an explanation: Termination Cause Top10 This bar chart shows the top 10 call termination causes with the most number of terminations. The horizontal axis indicates the termination causes with different colors, and the vertical axis indicates the number of terminations. Termination Cause Reason that the call was terminated. 95

107 Termination Cause Code Code in the server for the termination cause. Terminations Number of terminations for the cause type. Viewing a Calling Extension Number Distribution Report The Calling Extension Number Distribution Report shows daily or monthly outgoing call distribution for the specified time range. To view a Calling Extension Number Distribution Report: 1. Click the Report tab. 2. From the navigation tree, select Reports > Report Template List. 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the Calling Extension Number Distribution Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. Extension Group Specify the scope of the statistics. Options are All Extensions, All Extension Groups, or a specific extension group. 6. Click OK. Figure 19 shows an example of the Calling Extension Number Distribution Report. 96

108 Figure 19 Calling Extension Number Distribution Report The following lists the fields on the report that require an explanation: Extension Group Scope of the statistics. This field is blank if you select All Extensions for Extension Group when specifying the scope for the statistics. Calls Per Day This bar chart shows the number of outgoing calls on a date basis for the specified time range. The horizontal axis indicates the dates with different colors, and the vertical axis indicates the number of outgoing calls. If you specify a time range for the same month, the statistics are on a per-day basis. Otherwise, the statistics are on a per-month basis. The monthly statistics bar chart supports the drill-down function. Click the bar for a month to display the bar chart with daily statistics for that month. The chart does not display bars without any call statistics. Time Date for the statistics. Calls Number of outgoing calls. Duration(s) Total outgoing call duration in seconds. Viewing a Calling Extension Number Summary Report The Calling Extension Number Summary Report shows the top 10 calling numbers by call count and by call duration and outgoing call information for the specified time range. To view a Calling Extension Number Summary Report: 1. Click the Report tab. 97

109 2. From the navigation tree, select Reports > Report Template List. 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the Calling Extension Number Summary Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. Extension Group Specify the scope for the statistics. Options are All Extensions, All Extension Groups, or a specific extension group. 6. Click OK. A sample Calling Extension Number Summary Report includes multiple areas, as shown in Figure 20, Figure 21, and Figure 22. Figure 20 Top 10 calling numbers by call count 98

110 Figure 21 Top 10 calling numbers by call duration Figure 22 Summary information The following lists the fields on the report that require an explanation: Extension Group Scope of the statistics. This field is blank if you select All Extensions for Extension Group when specifying the scope for the statistics. Calls Top10 This bar chart shows the top 10 calling numbers by call count among all phone numbers or phone numbers in extension groups for the specified time range. The horizontal axis indicates the phone numbers with different colors, and the vertical axis indicates the number of outgoing calls. Duration Top10 This bar chart shows the top 10 calling numbers by call duration among all phone numbers or phone numbers in extension groups for the specified time range. The horizontal axis indicates the phone numbers with different colors, and the vertical axis indicates the total outgoing call duration in seconds. Calling Extension Number Phone number of the calling party. Count Total number of outgoing calls of the calling number. Duration(s) Total outgoing call duration in seconds for the calling number. Viewing a Calling Extension Number Detail Report The Calling Extension Number Detail Report shows details about outgoing calls for all phone numbers or phone numbers in a specific extension group for the specified time range. To view a calling Extension Number Detail Report: 99

111 1. Click the Report tab. 2. From the navigation tree, select Reports > Report Template List. 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the Calling Extension Number Detail Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. Extension Group Specify the scope for the statistics. Options are All Extensions, All Extension Groups, or a specific extension group. 6. Click OK. Figure 23 shows an example of the Calling Extension Number Detail Report. Figure 23 Calling Extension Number Detail Report The following lists the fields on the report that require an explanation: Extension Group Scope of the statistics. This field is blank if you select All Extensions for Extension Group when specifying the scope for the statistics. Calling Extension Number Phone number of the calling party. Called Extension Number Phone number of the called party. Start Time Time when the call started. Duration(s) Call duration in seconds. Termination Cause Reason that the call was terminated. Viewing a Called Extension Number Distribution Report The Called Extension Number Distribution Report shows daily or monthly incoming call distribution for the specified time range. To view a Called Extension Number Distribution Report: 1. Click the Report tab. 2. From the navigation tree, select Reports > Report Template List. 100

112 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the Called Extension Number Distribution Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. Extension Group Specify the scope for the statistics. Options are All Extensions, All Extension Groups, or a specific extension group. 6. Click OK. Figure 24 shows an example of the Called Extension Number Distribution Report. Figure 24 Called Extension Number Distribution Report The following lists the fields on the report that require an explanation: Extension Group Scope of the statistics. This field is blank if you select All Extensions for Extension Group when specifying the scope for the statistics. Calls Per Day This bar chart shows the number of daily incoming calls for the specified time range. The horizontal axis indicates the dates with different colors, and the vertical axis 101

113 indicates the number of incoming calls. If you specify a time range for the same month, the statistics are on a per-day basis. Otherwise, the statistics are on a per-month basis. The monthly statistics bar chart supports the drill-down function. Click the bar for a month to display the bar chart with daily statistics for that month. The chart does not display bars without any call statistics. Time Date for the statistics. Calls Number of incoming calls. Duration(s) Total incoming call duration in seconds. Viewing a Called Extension Number Summary Report The Called Extension Number Summary Report shows the top 10 called numbers by call count and by call duration and incoming call information for the specified time range. To view a Called Extension Number Summary Report: 1. Click the Report tab. 2. From the navigation tree, select Reports > Report Template List. 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the Called Extension Number Summary Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. Extension Group Specify the scope for the statistics. Options are All Extensions, All Extension Groups, or a specific extension group. 6. Click OK. Figure 25 shows an example of the Called Extension Number Summary Report. 102

114 Figure 25 Called Extension Number Summary Report The following lists the fields on the report that require an explanation: Extension Group Scope of the statistics. This field is blank if you select All Extensions for Extension Group when specifying the scope for the statistics. Called Top10 This bar chart shows the top 10 called numbers by call count for the specified time range. The horizontal axis indicates the phone numbers with different colors, and the vertical axis indicates the number of incoming calls. Duration Top10 This bar chart shows the top 10 called numbers by call duration for the specified time range. The horizontal axis indicates the phone numbers with different colors, and the vertical axis indicates the total incoming call duration in seconds. 103

115 Called Extension Number Phone number of the called party. Count Number of incoming calls. Duration(s) Total incoming call duration in seconds. Viewing a Called Extension Number Detail Report The Called Extension Number Detail Report shows details about incoming calls for the specified time range. To view a Called Extension Number Detail Report: 1. Click the Report tab. 2. From the navigation tree, select Reports > Report Template List. 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the Called Extension Number Detail Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. Extension Group Specify the scope of the statistics. Options are All Extensions, All Extension Groups, or a specific extension group. 6. Click OK. Figure 26 shows an example of the Called Extension Number Detail Report. Figure 26 Called Extension Number Detail Report The following lists the fields on the report that require an explanation: Extension Group Scope of the statistics. Called Extension Number Phone number of the called party. 104

116 Calling Extension Number Phone number of the calling party. Start Time Time when the call started. Duration(s) incoming call duration in seconds. Termination Cause Reason that the call was terminated. Viewing a Group Summary Report The Group Summary Report shows the call information of all extension groups or a specific extension group for the specified time range. To view a Group Summary Report: 1. Click the Report tab. 2. From the navigation tree, select Reports > Report Template List. 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the Group Summary Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. Extension Group Specify the scope for the statistics. Options are All Extension Groups or a specific extension group. 6. Click OK. Figure 27 shows an example of the Group Summary Report. Figure 27 Group Summary Report The following lists the fields on the report that require an explanation: Extension Group Displays All Extension Groups or the name of a specific extension group. Group Name Name of the extension group. Total Calls Total number of calls for the extension group. Total Duration(s) Total call duration in seconds for the extension group. Calling Calls Total number of outgoing calls for the extension group. Total Duration(s) Total outgoing call duration in seconds for the extension group. Called Calls Total number of incoming calls for the extension group. Called Duration(s) Total incoming call duration in seconds for the extension group. Viewing an Extension Number Detail Report The Extension Number Detail Report shows the call information of a specific number for the specified time range. To view an Extension Number Detail Report 1. Click the Report tab. 105

117 2. From the navigation tree, select Reports > Report Template List. 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the Extension Number Detail Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. Extension Number Enter the target phone number. 6. Click OK. A sample Extension Number Detail Report includes multiple areas, as shown in Figure 28, Figure 29, and Figure 30. Figure 28 Top 10 numbers by outgoing call count and duration Figure 29 Top 10 numbers by incoming call count and duration 106

118 Figure 30 Call details and summary The following lists the fields on the report that require an explanation: Extension Number Phone number for which statistics are collected. Calls Top10 This bar chart shows the top 10 numbers to which the phone number places the most outgoing calls for the specified time range. The horizontal axis indicates the called phone numbers with different colors, and the vertical axis indicates the number of times each called phone number is called. Duration Top10 This bar chart shows the top 10 phone numbers with which the phone number has the longest outgoing call durations for the specified time range. The horizontal axis indicates the called phone numbers with different colors, and the vertical axis indicates the outgoing call duration in seconds. Calls Top10 This bar chart shows the top 10 numbers from which the phone number receives the most incoming calls for the specified time range. The horizontal axis indicates the calling numbers with different colors, and the vertical axis indicates the number of times each calling number places calls. Duration Top10 This bar chart shows the top 10 numbers with which the phone number has the longest incoming call durations for the specified time range. The horizontal axis indicates the calling numbers with different colors, and the vertical axis indicates the incoming call duration in seconds. Calling Extension Number Phone number of the calling party. Called Extension Number Phone number of the called party. Start Time Time when the call started. Duration(s) Call duration in seconds. Termination Cause Reason that the call was terminated. Total Total number of outgoing and incoming calls for the phone number for the specified time range. Total Duration(s) Total call duration (in seconds) of the outgoing and incoming calls for the phone number for the specified time range. Calling Duration(s) Call duration (in seconds) of the outgoing calls placed by the phone number for the specified time range. Called Duration(s) Call duration (in seconds) of the incoming calls received by the phone number for the specified time range. Total Calls Total number of outgoing and incoming calls for the phone number for the specified time range. The value in the Total Calls field is the sum of the values in the Calls and Calleds fields. Calls Number of outgoing calls placed by the phone number for the specified time range. 107

119 Calleds Number of incoming calls for the phone number for the specified time range. Total Answer Rate (%) Total Answer Rate (%) is the answered calls compared to total calls. Calling Answer Rate (%) Calling Answer Rate (%) is the answered outgoing calls compared to total outgoing calls. Called Answer Rate (%) Called Answer Rate (%) is the answered incoming calls compared to total incoming calls. Viewing a QoS Monitoring Report The QoS Monitoring Report provides the QoS monitoring data for the specified time range for all phone numbers in VSM. To view a QoS Monitoring Report: 1. Click the Report tab. 2. From the navigation tree, select Reports > Report Template List. 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the QoS Monitoring Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. 6. Click OK. Figure 31 shows an example of the QoS Monitoring Report. Figure 31 QoS Monitoring Report The following lists the fields on the report that require an explanation: Local Number Local number for QoS monitoring. Remote Number Remote number for QoS monitoring. Begin Time Time when QoS monitoring started. Jitter(ms) Jitter in milliseconds. MOS MOS value. 108

120 Package Loss(%) Packet loss ratio in percentage. Trip Delay(ms) Delay in milliseconds. Sample Size(MHz) Sample size in MHz of the codec. Total Number of records for QoS monitoring. Viewing an Extension Number QoS Monitor Report The Extension Number QoS Monitor Report provides the QoS monitoring data for the specified time range for a specific phone number in VSM. To view an Extension Number QoS Monitor Report: 1. Click the Report tab. 2. From the navigation tree, select Reports > Report Template List. 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the Extension Number QoS Monitor Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. Extension Number Enter the phone number for which you want to collect QoS monitoring statistics. 6. Click OK. Figure 32 shows an example of the Extension Number QoS Monitor Report. Figure 32 Extension Number QoS Monitor Report The following lists the fields on the report that require an explanation: Local Number Local number for QoS monitoring. Remote Number Remote number for QoS monitoring. Begin Time Time when QoS monitoring started. Jitter(ms) Jitter in milliseconds. MOS MOS value. Packet Loss(%) Packet loss ratio in percentage. Trip Delay(ms) Delay in milliseconds. Sample Size(MHz) Sample size in MHz of the codec. Total Number of records for QoS monitoring. Viewing a Service Summary Report The Service Summary Report shows voice services used by any phone numbers or phone numbers in an extension group for the specified time range. To view a Service Summary Report: 109

121 1. Click the Report tab. 2. From the navigation tree, select Reports > Report Template List. 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the Service Summary Report link to specify a time range for the statistics in the report: Report data begin time Specify the start time of the query range. Report data end time Specify the end time of the query range. Extension Group Specify the scope for the statistics. Options are All Extensions, All Extension Groups, or a specific extension group. 6. Click OK. Figure 33 shows an example of the Service Summary Report. Figure 33 Service Summary Report The following lists the fields on the report that require an explanation: 110

122 Extension Group Scope of the statistics. This field is blank if you select All Extensions for Extension Group when specifying the scope for the statistics. Service Top10 This bar chart shows the top 10 utilized services for the specified time range. The horizontal axis indicates the services with different colors, and the vertical axis indicates the number of times a service is used. Calling Extension Number Phone number of the calling party. Called Extension Number Phone number of the called party. Start Time Time when the call started. Duration(s) Call duration in seconds. Service Code Service code that is defined on the VCX server to identify the voice service. Total Number of records for call services. Viewing a Device Summary Report The Device Summary Report shows information about voice devices by device type. To view a Device Summary Report: 1. Click the Report tab. 2. From the navigation tree, select Reports > Report Template List. 3. In the Query Template area, select Voice Service Report from the Type list. 4. Click Query to display all voice service report templates in the Report Template List. 5. Click the Device Summary Report link. A sample Device Summary Report includes multiple areas, as shown in Figure

123 Figure 34 Device Summary Report The following lists the fields on the report that require an explanation: Device Summary The bar chart shows all voice devices in VSM by device type and the number for each device type. The horizontal axis indicates the device types with different colors, and the vertical axis indicates the number of devices. Device IP IP address of the voice device. Device Name Label of the voice device. Device Type Device type of the voice device. Location Location of the voice device. Serial ID Serial number of the voice device. User Username on the voice device. This field is blank if the voice device does not support this parameter. Sum Number of voice devices of a specific type. Total Number of all voice devices. 112

124 Managing scheduled reports Scheduled reports are generated periodically. Operators predefine the reporting period and template for report generation, view the reports generated at different time intervals, and compare and analyze the report data. Adding a scheduled report 1. Access the Add Scheduled Report page: a. Click the Report tab. b. From the navigation tree, select Reports > Add Scheduled Report. Alternatively, a. Click the Report tab. b. From the navigation tree, select Scheduled Reports > All Scheduled Reports. c. Click Add. 2. Click the Select button next to the Template Name field. The Select window appears. 3. Select Voice Service Report from the Type list, click Query, select a scheduled report template from the queried templates, and click OK. 4. Modify the report name in the Scheduled Report Name field. 5. Select the maintainer group that can access the scheduled report. The administrator group has access to the scheduled report by default and cannot be disabled from access. To view the operators in the selected groups, click the link to open the Operator Group Information window. 6. Select the schedule type. The report generation time is determined by the schedule type and the report start date. Schedule Type Options are Daily, Weekly, Monthly, Quarterly, Half Yearly, and Yearly. Report Start Date Enter a start date for report generation in the format of YYYY-MM-DD or select a start date. 7. Set the reporting expiration time if you want VSM to stop generating scheduled reports at specific time: a. Select the End by option. b. Enter the expiration time in the format of YYYY-MM-DD hh:mm or select an expiration time. 8. Select a format for saving reports from the Report File Format list. Options are PDF, CSV, MSExcel, and MSExcel (Data-only). 9. Enable the Send by option, and enter the address to receive the reports. Only one address can be specified. 10. Set the following parameters: Report data begin time Click the Configure icon, select the start time of the query range from the list, and click OK. Report data end time Click the Configure icon, select the end time of the query range from the list, and click OK. Extension Group Click the Configure icon, select the target extension group, and click OK. Extension Click the Configure icon, enter the target phone number, and click OK. 113

125 The Extension Group parameter is only for the Calling Extension Number Detail Report, Called Extension Number Summary Report, Called Extension Number Detail Report, Group Summary Report, and Service Summary Report. The Extension parameter is only for the Extension Number Detail Report and Extension Number QoS Monitor Report. NOTE: To add a Device Summary Report, you do not need to set any of the four parameters. 11. Click OK. Viewing scheduled reports 1. Click the Report tab. 2. From the navigation tree, select Scheduled Reports > All Scheduled Reports. 3. Click the History Report link to view a report. 4. Click the View link. 5. Click Open on the popup window to view the report, or click Save to download the report to your local hard drive. The following examples describe scheduled reports by type. For the description of each report type, see "Managing real-time reports." 114

126 Calls Distribution Report Figure 35 Calls Distribution Report The following lists the fields on the report that require an explanation: Calls Per Day This bar chart shows the number of calls on a date basis for the specified time range. The horizontal axis indicates the dates with different colors, and the vertical axis indicates the number of calls. The chart does not display bars without any call statistics. Time Date for the statistics. Calls Number of calls. Duration(s) Total call duration in seconds. 115

127 All Calls Report Figure 36 All Calls Report The following lists the fields on the report that require an explanation: Call Count Top10 This bar chart shows the top 10 numbers by call count. Each bar represents a phone number with the number of calls. The horizontal axis indicates the phone numbers with different colors, and the vertical axis indicates the number of calls. Call Duration Top10 This bar chart shows the top 10 numbers with the longest call duration and the total call duration of each phone number. The horizontal axis indicates the phone numbers with different colors, and the vertical axis indicates the total call duration in seconds. Calling Number Phone number of the calling party. Called Number Phone number of the called party. Duration(s) Call duration in seconds for each call. Start Time Time when the call started. Termination Cause Reason that the call was terminated. Device Label Name of the server with which the calling phone is registered. Device IP IP address of the server with which the calling phone is registered. 116

128 Termination Cause Report Figure 37 Termination Cause Report The following lists the fields on the report that require an explanation: Termination Cause Top10 This bar chart shows the top 10 call termination causes with the most number of terminations. The horizontal axis indicates the termination causes with different colors, and the vertical axis indicates the number of terminations. Termination Cause Reason that the call was terminated. Termination Cause Code Code in the server for the termination cause. Terminations Number of terminations for the cause type. 117

129 Calling Extension Number Distribution Report Figure 38 Calling Extension Number Distribution Report The following lists the fields on the report that require an explanation: Extension Group Scope of the statistics. This field is blank if you select All Extensions for Extension Group when specifying the scope for the statistics. Calls Per Day This bar chart shows the number of outgoing calls for each day for the specified time range. The horizontal axis indicates the dates with different colors, and the vertical axis indicates the number of outgoing calls. If you specify a time range for the same month, the statistics are on a per-day basis. Otherwise, the statistics are on a per-month basis. The monthly statistics bar chart supports the drill-down function. Click the bar for a month to display the bar chart with daily statistics for that month. The chart does not display bars without any call statistics. Time Date for the statistics. Calls Number of outgoing calls. Duration(s) Total outgoing call duration in seconds. 118

130 Calling Extension Number Summary Report Figure 39 Calling Extension Number Summary Report The following lists the fields on the report that require an explanation: Extension Group Scope of the statistics. This field is blank if you select All Extensions for Extension Group when specifying the scope for the statistics. Calls Top10 This bar chart shows the top 10 calling numbers by call count among all phone numbers or phone numbers in extension groups for the specified time range. The horizontal 119

131 axis indicates the phone numbers with different colors, and the vertical axis indicates the number of outgoing calls. Duration Top10 This bar chart shows the top 10 calling numbers by call duration among all phone numbers or specific extension groups for the specified time range. The horizontal axis indicates the phone numbers with different colors, and the vertical axis indicates the total outgoing call duration in seconds. Calling Extension Number Phone number of the calling party. Count Total number of outgoing calls of the calling number. Duration(s) Total outgoing call duration in seconds for the calling number. Calling Extension Number Detail Report Figure 40 Calling Extension Number Detail Report The following lists the fields on the report that require an explanation: Extension Group Scope of the statistics. This field is blank if you select All Extensions for Extension Group when specifying the scope for the statistics. Calling Extension Number Phone number of the calling party. Called Extension Number Phone number of the called party. Start Time Time when the call started. Duration(s) Call duration in seconds. Termination Cause Reason that the call was terminated. 120

132 Called Extension Number Distribution Report Figure 41 Called Extension Number Distribution Report The following lists the fields on the report that require an explanation: Extension Group Scope of the statistics. Calls Per Day This bar chart shows the number of daily incoming calls for the specified time range. The horizontal axis indicates the dates with different colors, and the vertical axis indicates the number of incoming calls. If you specify a time range for the same month, the statistics are on a per-day basis. Otherwise, the statistics are on a per-month basis. The monthly statistics bar chart supports the drill-down function. Click the bar for a month to display the bar chart with daily statistics for that month. The chart does not display bars without any call statistics. Time Date for the statistics. Calls Number of incoming calls. Duration(s) Total incoming call duration in seconds. 121

133 Called Extension Number Summary Report Figure 42 Called Extension Number Summary Report The following lists the fields on the report that require an explanation: Extension Group Scope of the statistics. This field is blank if you select All Extensions for Extension Group when specifying the scope for the statistics. 122

134 Called Top10 This bar chart shows the top 10 called numbers by call count among all phone numbers or phone numbers in extension groups for the specified time range. The horizontal axis indicates the phone numbers with different colors, and the vertical axis indicates the number of incoming calls. Duration Top10 This bar chart shows the top 10 called numbers by call duration among all phone numbers or phone numbers in extension groups for the specified time range. The horizontal axis indicates the phone numbers with different colors, and the vertical axis indicates the total incoming call duration in seconds. Called Extension Number Phone number of the called party. Calls Number of incoming calls. Duration(s) Total incoming call duration in seconds. Called Extension Number Detail Report Figure 43 Called Extension Number Detail Report The following lists the fields on the report that require an explanation: Extension Group Scope of the statistics. Called Extension Number Phone number of the called party. Calling Extension Number Phone number of the calling party. Start Time Time when the call started. Duration(s) Incoming call duration in seconds. Termination Cause Reason that the call was terminated. 123

135 Group Summary Report Figure 44 Group Summary Report The following lists the fields on the report that require an explanation: Extension Group Displays All Extension Groups or the name of a specific extension group. Group Name Name of the extension group. Total Calls Total number of calls for the extension group. Total Duration(s) Total call duration in seconds for the extension group. Calling Calls Total number of outgoing calls for the extension group. Total Duration(s) Total outgoing call duration in seconds for the extension group. Called Calls Total number of incoming calls for the extension group. Called Duration(s) Total incoming call duration in seconds for the extension group. 124

136 Extension Number Detail Report Figure 45 Extension Number Detail Report The following lists the fields on the report that require an explanation: Extension Number Phone number for which statistics are collected. Calls Top10 (Upper) This bar chart shows the top 10 phone numbers to which the phone number places the most outgoing calls for the specified time range. The horizontal axis 125

137 indicates the called phone numbers with different colors, and the vertical axis indicates the number of times each called phone number is called. Duration Top10 (Upper) This bar chart shows the top 10 phone numbers with which the phone number has the longest outgoing call durations for the specified time range. The horizontal axis indicates the called phone numbers with different colors, and the vertical axis indicates the outgoing call duration in seconds. Calls Top10 (Lower) This bar chart shows the top 10 phone numbers from which the phone number receives the most incoming calls for the specified time range. The horizontal axis indicates the calling phone numbers with different colors, and the vertical axis indicates the number of times each calling phone number places calls. Duration Top10 (Lower) This bar chart shows the top 10 numbers with which the phone number has the longest incoming call durations for the specified time range. The horizontal axis indicates the calling numbers with different colors, and the vertical axis indicates the incoming call duration in seconds. Calling Extension Number Phone number of the calling party. Called Extension Number Phone number of the called party. Start Time Time when the call started. Duration(s) Call duration in seconds. Termination Cause Reason that the call was terminated. Total Total number of outgoing and incoming calls for the phone number for the specified time range. Total Duration(s) Total call duration (in seconds) of the outgoing and incoming calls for the phone number for the specified time range. Calling Duration(s) Call duration (in seconds) of the outgoing calls placed by the phone number for the specified time range. Called Duration(s) Call duration (in seconds) of the incoming calls received by the phone number for the specified time range. Total Calls Total number of outgoing and incoming calls for the phone number for the specified time range. The value in the Total Calls field is the sum of the values in the Calls and Calleds fields. Calls Number of outgoing calls placed by the phone number for the specified time range. Calleds Number of incoming calls for the phone number for the specified time range. Total Answer Rate (%) Number of answered calls compared to total calls. Calling Answer Rate (%) Number of answered outgoing calls compared to total outgoing calls. Called Answer Rate (%) Number of answered incoming calls compared to total incoming calls. 126

138 QoS Monitoring Report Figure 46 QoS Monitoring Report The following lists the fields on the report that require an explanation: Local Number Local number for QoS monitoring. Remote Number Remote number for QoS monitoring. Begin Time Time when QoS monitoring started. Jitter(ms) Jitter in milliseconds. MOS MOS value. Package Loss(%) Packet loss ratio in percentage. Trip Delay(ms) Delay in milliseconds. Sample Size(MHz) Sample size in MHz of the codec. Total Number of records for QoS monitoring. 127

139 Extension Number QoS Monitor Report Figure 47 Extension Number QoS Monitor Report The following lists the fields on the report that require an explanation: Local Number Local number for QoS monitoring. Remote Number Remote number for QoS monitoring. Begin Time Time when QoS monitoring started. Jitter(ms) Jitter in milliseconds. MOS MOS value. Packet Loss(%) Packet loss ratio in percentage. Trip Delay(ms) Delay in milliseconds. Sample Size(MHz) Sample size in MHz of the codec. Total Number of records for QoS monitoring. 128

140 Service Summary Report Figure 48 Service Summary Report The following lists the fields on the report that require an explanation: Extension Group Scope of the statistics. If no extension group is specified, the report displays statistics for all phone numbers in VSM. Service Top10 This bar chart shows the top 10 utilized services for the specified time range. The horizontal axis indicates the services with different colors, and the vertical axis indicates the number of times a service is used. Calling Extension Number Phone number of the calling party. 129