Avaya Aura Session Manager Release 6.1 Release Notes

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1 Avaya Aura Session Manager Release 6.1 Release Notes Release 6.1 December 2010 Issue 1 Page 1 of 11

2 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases For full support information, please see the complete documents, Avaya Support Notices for Software Documentation, document number and Avaya Support Notices for Hardware Documentation, document number To locate this document on our Web site, simply go to and search for the document number in the search box. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Web site: Page 2 of 11

3 Contents Product Support Notices...4 Enhancements to Avaya Aura Session Manager Release Operational Assistance...8 General Topics...10 Technical Support...11 Page 3 of 11

4 Avaya Aura Session Manager Release 6.1 Release Notes Product Support Notices Some product changes are also documented as Product Support Notices (PSN). The PSN number defines the related document and appears in the Problem column in the tables. To read the PSN description online: 1 Go to the Avaya support site at 2 Scroll down to PRODUCT INFORMATION and click on Product Support Notices. 3 Type the last four digits of the PSN number into your web browser s Find on Page function to search the page for a link to the PSN. 4 Click on the PSN title link to open the PSN. Page 4 of 11

5 Enhancements to Avaya Aura Session Manager Release 6.1 This release includes the following enhancements delivered to Avaya Aura Session Manager: Table1: Enhancements to Avaya Aura Session Manager Release 6.1 Keywords Adaptation Adaptation Adaptation Adaptation Administration Administration Administration Administration Enhancement A new adaptation module parameter fromto has been added. If you supply fromto=true in the adaptation module parameters field of an adaptation, then the adaptation logic will be applied to the From and To headers of a message. The digits and domain of a URI in a Refer-To header will be adapted if the adaptation is administered and if the original domain is one for which Session Manager is authoritative. OrangeAdapter now generates P-Asserted-Identity from the URI in the To header of responses. A new adaptation module, DiversionTypeAdapter, has been created. DiversionTypeAdapter performs digit conversion and converts between History-Info and the Diversion header. If a Session Manager 1.1 or Session Manager 5.2 application has been administered in System Manager (see Elements > Application Management in the navigation menu), you no longer need to administer the Session Manager as a Session Manager 6.0 application before viewing or editing trusted certificates for that Session Manager. On the User Registration status page with filtering enabled selecting the detail panel would occasionally display data from the previous filter selection criteria. This has been repaired to insure detail from current the filtering criteria is displayed. When viewing or editing users in System Manager on the Manage Users page (in the User Management tab), the values in the drop-down menus under Session Manager Profile are now displayed in alphabetical order. Added option to global settings for new digit pattern matching mode ID Reference wi wi wi wi wi wi wi wi Page 5 of 11

6 Keywords Alarming Contacts Contacts DNS Maintenance Network Enhancement A new tool called generatetestalarmsm.sh is available in /opt/avaya/contrib/bin and generates an alarm for testing purposes. This is useful for testing the alarming interfaces including with the Avaya Network Operations Centers. A user can now have additional contact addresses for an Enterprise contact which is on their contact list. These contacts can be added and modified using the endpoint interface. End user s contact list is now downloaded upon login if there are multiple Communication Profile entries. The Security Module s SIP proxy has been enhanced to use Session Manager SIP Entity Link Monitoring status when routing to Fully Qualified Domain Names (FQDN). If an FQDN resolves to a DNS SRV record containing multiple targets the Security Module proxy will iterate over all the SRV targets skipping those targets which have been tagged as dead by SIP Entity Link Monitoring. Service state now reverts back to Accept new SIP after maintenance puts the state into Deny new SIP due to busy conditions. Network problems no longer cause cluster partitions between Session Managers. Minority cluster partitions can now detect the fragmentation and automatically correct themselves by reconnecting to the main partition. There parse error when the display-name appears in Route header is now working correctly. Session Manager was using a user s home location for routing non-emergency calls. With this change, the user s actual location (derived from the ip-address of the phone) is used for all routing decisions. Fixed parse error when parameter is present in userinfo If non-default DSCP value was configured on Session Manager, the outgoing SIP messages sent over UDP remain with the default DSCP value. If the Prefer Longer Matching Dial Patterns in Location ALL to Shorter Matches in Originator s location option is selected on the Global Options page in the System Manager, then longer matching dial patterns for all locations will override matching patterns in the originator s location. If the option is not selected, then any matching dial pattern in the originator s location takes precedence over dial patterns for all locations. ID Reference wi wi wi wi wi wi wi wi wi wi wi Page 6 of 11

7 Keywords Enhancement ID Reference The provisioned attributes on the Application are now properly realized in calls Route Headers after changes wi to these fields are made. Session Manager adaptation now builds a Diversion header from history-info generated by CM with the wi cover-all diversion reason. Security Two new commands are available and must be run by root or sroot. The first, enablerootlogin, will enable root login on the Session Manager. A password must be entered for root login. If the system enters singleuser mode, this password must be entered to get access to the system. The second command is disablerootlogin. It will disable the root login. This returns the system to the default state with access to the system via root login disabled. wi SIP monitoring now honors Retry-After header in SIP Monitoring response to an OPTIONS query. wi Session Manager correctly handles OPTIONS requests where the host-part of the request-uri SIP Monitoring contains the IP address of the Session Manager and wi the user part is not empty. SIP monitoring recognizes new "503 LSP inactive" SIP Monitoring response from the Survivable Remotes (LSP). wi S8800 Survivable Remote configuration can now Survivable support 5000 SIP users with excellent registration Remote rates.. wi Survivable Changes to the Survivable Remote IP address no Remote longer result in inability to log in. wi Survivable Remote SSH login issues after an install have been resolved. wi CS1000 TLS now works correctly with Avaya Communications wi Interoperability CS1000 Interoperability Server 1000 (CS1K) and SM CS1K with Modular Messaging now plays the correct busy greeting wi Page 7 of 11

8 Operational Assistance This service pack also offers the following helpful tips and workarounds for known issues: Table2: Avaya Aura Session Manager Release 6.1 Assitance Keywords Issue ID Reference Workaround The maximum number of IP addresses supported for a single LHNR FQDN is 32. LHNR, DNS, FQDN Note: This limit is not enforced by System Manager but is enforced by Session Manager software. DNS, Installation Multicast traffic SM 6.0 install hangs when System Manager fails DNS lookup of SM Multicast traffic being generated unnecessarily for SIPFS clustering NRP should not allow administration of TCP & TLS on the same port on "Entity Links" wi wi wi wi wi Design the SIP network in such a way that there is not a need for a single FQDN with so many IP addresses. For example if there are 100 LSPs that need to be trusted SIP entities, rather than assign them all to the same FQDN they should be added individually or assigned to FQDN s in groups of 32 IPs or less. No workaround available. If SMGR & SM installations were performed according to instructions, including FQDN configuration, this problem will not occur. If necessary, contact Avaya services to make configuration changes which can stop the multicast messages from being routed off the subnet. All previous releases of session manager also broadcast multicast traffic. In a future release this traffic will be blocked from leaving the session manager server. For a specific SIP entity, don t administer the same entity link port for TCP and TLS. Page 8 of 11

9 Contacts Contacts Timers Administration Local Hostname Resolution Editing dial pattern sometimes gives incorrect error message about no routing policy assigned to dial pattern. On upgrade from 6.0 to 6.1, end users will lose contact alias information for internal contacts. Name will revert to administered user name When a user is deleted from SMGR, the user will be removed from other users contact lists. Once the user is hard deleted, the deleted user will reappear on external contact lists of users who had entered private information for the deleted user. The subscription and registration expiration timers under Device Settings Group are non-functional When selecting entries in the tables using the "All" button, the "Delete" button remains grey (inactive) and not functional. Selecting multiple pages of LHNR entries and attempting to delete them only deletes the first page of items wi N/A wi wi wi wi This error might happen when editing multiple fields at once. To resolve, edit one field at a time. No workaround available. Administrator should utilize hard delete in a timely way to avoid the temporary disappearance of contacts. Utilize the default group to set these timers Select entries in the tables by clicking on the checkbox beside each entry and not using the "All" button. Delete multiple LHNR entries one page at a time. Page 9 of 11

10 General Topics Avaya Aura Communication Manager Interoperability Avaya Aura Session Manager Release 6.1 supports Avaya Aura Communication Manager Release 5.2 and later. Please see the Avaya Aura Communication Manager Release Notes for further details about software enhancements and issues. Upgrades from earlier Session Manager releases Upgrades from Session Manager 6.0 Service Pack 1 to Session Manager 6.1 are supported. Session Manager 6.0 Service Pack 1 is the baseline for future upgrade paths. It is required that all servers be upgraded to SM6.0 SP1 before attempting to upgrade to future software loads, including future Session Manager 6.1 Service Packs. SIP Phone Firmware Session Manager 6.1 supports SIP phone firmware or higher. Please contact support for help downloading. Survivable Remote Guidelines If a Survivable Remote Session Manager is being used to provide backup services due to loss of core SM services, then the suggested value for the Registration Expiration Timer Maximum is 600 seconds (10 minutes) or less. This recommendation will minimize the potential for loss of services for a branch user if a failover occurs shortly after making user administrative changes. If this time interval is considered too short for the environment where the system is being deployed, then it is recommended that the individual phone be logged out and logged in or restarted after any change is made to the user's communication profile settings. Page 10 of 11

11 Technical Support Support for Session Manager is available through Avaya Technical Support. If you encounter trouble with Session Manager: 1. Retry the action. Carefully follow the instructions in written or online documentation. 2. Check the documentation that came with your hardware for maintenance or hardwarerelated problems. 3. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available. 4. If you continue to have a problem, contact Avaya Technical Support by: Logging into the Avaya Support Web site Calling or faxing Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support Web site. You may be asked to one or more files to Technical Support for analysis of your application and its environment. Note: If you have difficulty reaching Avaya Technical Support through the above URL or address, please go to for further information. When you request technical support, provide the following information: Configuration settings, including Session Manager configuration and browser settings. Usage scenario, including all steps required to reproduce the issue. Screen shots, if the issue occurs in the Administration Application, one-x Portal, or one-x Portal Extensions. Copies of all logs related to the issue. All other information that you gathered when you attempted to resolve the issue. Tip: Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Contacts listings on the Avaya Support Web site. For information about patches and product updates, see the Avaya Support Web site Page 11 of 11

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