Contents. Server Call Usage

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1 Server Call Usage

2 Contents Server Call Usage Overview...3 Server Call Usage Dashboard...6 View Current Server Call Usage...6 View Report Suite Usage...8 Server Call Usage Alerts...10 Server Call Usage FAQ...13 Contact and Legal Information...15 ii Server Call Usage

3 Server Call Usage Overview Why Monitor and Alert to Server Call Usage? on page 3 Prerequisites on page 3 Important Terminology on page 3 Server Call Usage Permission on page 5 Why Monitor and Alert to Server Call Usage? Adobe Analytics Server Call Usage addresses your requests for transparency into both browser and mobile server call usage data. It lets you access: A Server Call Usage dashboard that tracks your server call consumption data and compares it to your contractual limit. (Analytics > Admin > Server Call Usage) Releasing on August 10, 2018: A new Server Call Usage alert type in the existing Alert Builder that lets you set up alerts to prevent overages. (Analytics > Components > Alerts) The main benefits of Server Call Usage include: Visibility into your server call consumption and commitment data, including mobile consumption vis a vis your contractual server call usage limit. Alerts to notify you of the risk or occurrence of an overage and prepare for/act on the possibility of incurring overages. Previously, while you could access monthly server call consumption data under Analytics > Admin > Billing, this data was only updated 6 days after billing had closed for that month. Further, the data did not include mobile consumption. This feature will also replace the current Billing Information report under Analytics > Reports. Prerequisites Permissions: To access the Server Call Usage Dashboard and the Alert Builder/Manager, you must be an Adobe Analytics Administrator. Permissions: Administrators can grant access to non-admins: the permission is called Server Call Usage. See Server Call Usage Permission on page 5 Important Terminology Here is a short primer on essential terminology for Server Call Usage: Term Definition Server call A server call, also known as a "hit" or an "image request", is an instance in which data is sent to Adobe servers to process. The most common type of server call is a page view. A page view is where a visitor views a page on your website and a server call is generated to Adobe, where information is collected, processed, and then included in your report metrics. There are other types of server calls, including exit links and file downloads, where data is sent to Adobe to process, but they are not recorded as a new page view. Even "excluded" page views (excluded from your reports by an IP address range you configure, for example) are server calls because they are received and processed by Adobe but never show up in your reports. Primary Server Call: Requests received directly from website visitor browsers or the Data Insertion API. Includes Primary Hits (Page Views), Primary Custom Events, Primary Download Events, and Primary Exit Events. 3

4 Term Definition Secondary Server Call: Copies of primary server calls created by multi-suite tags or copied/moved by a VISTA rule. If a secondary server call has been moved (not copied) to a different report suite by a VISTA rule, the accumulated secondary calls are deducted from the primary server calls. Mobile Primary Server Call Requests received directly from mobile visitor browsers or the Mobile Services? API. Includes Primary Hits (Page Views), Primary Custom Events, Primary Download Events, and Primary Exit Events. Mobile Secondary Server Call Copies of primary server calls created by multi-suite tags or copied/moved by a VISTA rule. If a secondary server call has been moved (not copied) to a different report suite by a VISTA rule, the accumulated secondary calls are deducted from the primary server calls. Note: If your company is contractually entitled to only Mobile Server Calls (Primary or Secondary), both your web and mobile-specific usage will count against your Mobile-specific commitment. Billing Company (Billing ID) The legal entity that gets billed for server calls. For example, adobe.com. Each billing company has a Billing ID that is used to uniquely identify the billing customer. A billing ID could be tied to multiple Experience Cloud Orgs; there is not always a 1:1 relationship between an org and a billing ID. Login Company One billing company can have multiple login companies. A login company is a collection of report suites used by your organization. Some organizations have multiple login companies that apply to different parts of the organization. This is especially useful for large organizations that deal with different business units where many report suites are not applicable to others in the company. Often, these are the regional subsidiaries of a company. This example shows login companies and their associated report suites: adobe.worldwide: RS1, RS2, RS3, RS4 adobe.us: RS1, RS2 adobe.in: RS3 adobe.de: RS4 Note: Server call usage data for all report suites within a billing company is visible to all users with the appropriate Server Call Usage Permission on page 5. Experience Cloud organization An organization is the entity that enables an administrator to configure groups and users, and to control single sign-on in the Experience Cloud. The organization functions like a log-in company that spans all the Experience Cloud products and solutions. Most often, an organization is your company name. However, a company can have many organizations. Server Call Commitment When your company signs a contract with Adobe, the Adobe Sales team identifies with the you, the customer, the types (Primary, Secondary, Mobile Primary, Mobile Secondary) and the approximate number of server calls that you are expecting to incur over the course of the contract period. This is your total server call commitment. 4 Server Call Usage

5 Term Definition Usage Period For purposes of server call usage monitoring, this total server call commitment is broken down into smaller usage periods (such as 3 months) to facilitate year-over-year comparisons. Contract Period Contract periods can go over multiple years. Let's say your company has a server call commitment of 6 million calls for a 3-year contract time. For purposes of server call usage monitoring, this 3-year period can be broken down into smaller usage periods to facilitate year-over-year. Server Call Usage Permission The Server Call Usage permission is automatically granted to Analytics Admins. It lets users view the dashboard and create server call alerts. Admins can choose to grant this permission to non-admins. Note: Your company can choose which login companies have access to Server Call Usage. Permission Name Grant permission if you are logged in to Adobe Analytics (Legacy Login) Grant permission if you are logged in to Adobe Experience Cloud Server Call Usage 1. Log in to Analytics via sc.omniture.com. 1. Log in at login.marketing.adobe.com. 2. Navigate to Admin > User Management > 2. Groups > Edit All Report Access > Analytics Tools > Customize > Server Call Usage Click Analytics. 3. Navigate to Products > Product Profile > Permissions > Analytics Tools > Server Call Usage 5

6 Server Call Usage Dashboard Navigation title:server Call Usage Dashboard Access the dashboard by navigating to Analytics > Admin > Server Call Usage. You have 2 options: View Current Server Call Usage Analytics > Admin > Server Call Usage > Current Usage Important: Any usage and commitment numbers you see are cumulative across all your login companies and report suites. The Current Usage dashboard Shows a breakdown of your server call consumption and commitment across each of your server-call types. This view could be different for different customers and is consistent with what your contract includes. For instance, you may have signed up for 4 separate types of server calls, Primary and Secondary for Web and 6 Server Call Usage

7 Primary and Secondary for Mobile. In that case, this view would comprise 4 tabs, one for each type. Within each tab, you will be able to view the consumption for the current usage period. Compares current usage (green line) to your contractual usage limit (red line). Compares your current period's usage to last year's usage (blue line). Obviously, the blue line will only appear if your company has server call usage data from the previous year. Note: If you want to view usage for a previous time period, you have to go to the View Report Suite Usage on page 8 tab and download the usage data for a previous period. Lists the percentage of calls used (in percentages and raw data), and the percentage of the usage period spent (in percentages and raw data). By default, is updated daily, with a 5-day processing latency. Lets you collapse and expand all reportlets. UI Term Current Period Usage (green) Previous Period Usage (blue) Usage Limit (red) Definition The current period is based on the Important Terminology on page 3. The previous period is defined as the current usage period minus 1 year. Your contractual usage limit for this usage period. 7

8 View Report Suite Usage Navigation title:view Report Suite Usage The Report Suite Usage tab provides server usage data for each report suite in all Login companies tied to your Billing company, for the current usage period. Analytics > Admin > Server Call Usage > Report Suite Usage Important: If a report suite is not linked to an Experience Cloud Organization, its usage data will not be reflected in this dashboard. Also, a billing ID could be tied to multiple Experience Cloud Orgs; there is not always a 1:1 relationship between an org and a billing ID. The Report Suite Usage dashboard Shows the current usage period's server call usage (All Calls, Primary, Secondary, Mobile Primary, Mobile Secondary) for each report suite in your Experience Cloud organization. Shows percentage of overall usage per server call category. Is updated daily. Is downloadable. Lets you access the Manage Alerts UI. Column Report Suite Name Definition Friendly name of the report suite All Calls (% of Total) All server calls incurred in the current usage period. Primary Calls (%) All primary server calls (and their percentage of total) incurred in the current usage period. Secondary Calls (%) All secondary server calls (and their percentage of total) incurred in the current usage period. Mobile Primary (%) All mobile primary server calls (and their percentage of total) incurred in the current usage period. Mobile Secondary (%) All mobile secondary server calls (and their percentage of total) incurred in the current usage period. 8 Server Call Usage

9 Download Usage Report This option lets you download current usage data, and data from time periods prior to the current usage period (going back to January 2015). The report downloads as a.csv file. 1. Select at least one report suite. 2. Click Download Report. Report Element Description File Name Hardcoded name: Usage Report <day and time of report creation>.csv Included Report Suites Any report suites you selected on the Report Server Usage page are included in this list. Included Call Types Specify any combination of these: All Calls (Default), Primary, Secondary, Mobile Primary, Mobile Secondary. Time Range You can choose the current usage period or specify a custom range. For a custom range, specify the Range Start and the Range End. Note that you cannot download usage data prior to January Click Download. 9

10 Server Call Usage Alerts Navigation title:server Call Usage Alerts Add or manage server all usage alerts. When you set up an alert, it applies to all report suites in all login companies of a Billing company. Create Server Call Usage Alerts on page 10 Manage Server Calls Usage Alerts on page 11 A new alert category called Server Calls Usage Alert will be added to the existing Alert Management user interface. It is pre-populated with 1 default alert that would show up within any login company that has access to the Server Call Usage feature. This alerts will trigger a notification addressed to all their admins if one of the following criteria is satisfied: "Any" server call usage that "is above or equals" 100% for any server-call type you are entitled to, OR "Any" server call usage that "is above or equals" 90% for any server-call type you are entitled to, OR "Any" server call usage that "is above or equals" 75% for any server-call type you are entitled to, AND "Usage period spent" "is below or equals" 75% of Usage period. You can access server call usage alerts in two ways: Click Manage Alerts in the upper right corner on the Current Usage tab or the Report Suite usage tab, or Navigate to Components > Alerts in Adobe Analytics. Create Server Call Usage Alerts To create additional alerts, 1. Click + Add and select Server Call Usage Alert. 2. Define the alert. 10 Server Call Usage

11 Field Description Title Specify a descriptive name. You cannot save the alert without a name. Time Granularity Refers to how often the alert will be checked. We support only Weekly granularity at this time. This means that the alert will be checked on a weekly basis and will look back at the data from the current usage period. Recipients Specify anyone on the organization who should get an when the alert triggers the specified threshold. Expiration Date By default, the expiration date is one year from the alert creation date. Send an Alert When Any of These Metrics Trigger Add the type of server call/s as a metric and specify the alert threshold by selecting the modifier and the threshold: is above or equals is below or equals With Specify the threshold and condition (is above or equals or is below or equals) for the Usage Period Spent. 3. Click Save. Manage Server Calls Usage Alerts 11

12 To manage alerts: 1. Select the checkbox next to one or more alerts. The alert management actions display at the top. 2. Complete one or more of these actions: Action Definition + Add Access the Create Server Call Usage Alerts on page 10 by clicking + Add. Tag Tag alerts to organize them for ease of use. Delete You can delete all alerts except default alerts. Rename You can rename all alerts except default alerts. Approve Approve alerts to make them "official." Enable/Disable You can enable or disable all alerts, even the default ones. Renew When one or more alerts are selected, they can be renewed. This extends their expiration dates to be 1 year from the day Renew was clicked, regardless of their original expiration date. Export to CSV See Download Usage Report on page 9 12 Server Call Usage

13 Server Call Usage FAQ FAQ # Question Answer 1 Q: I am an Analytics Admin. Why do I do see a Server Call Usage link under the Admin section for my login company? A: You can choose which of your login companies display the link for Server Call Usage under the Admin section. If you do not see it, please contact Client Care to enable it. 2 Q: Is Server Call Usage an Admin-only feature? A: No. Just like the Billing feature that Server Call Usage replaces, you can assign a non-admin the permission to access this link. 3 Q: Are the server call usage and commitment details specific to one login company? A: No. Usage and commitment details displayed span all your login companies governed by your Adobe Analytics contract. 4 Q: Under the View Report Suite Usage on page 8 tab, I can see consumption across report suites that are not available for reporting under the current login company. Is that a bug? A: No. Just like your server-call consumption and commitment details, the list of report suites spans all the login companies you have implemented under your Analytics contract. 5 Q: Is the usage period always the same as the duration of my Analytics contract or billing cycle? A: No. Usage period is the duration for which your server-call commitment is applicable and may be different from your contract time line or billing cycle. For example, your annual contract could entitle you to one billion server calls per month, in which case your commitment would be one billion server calls and your usage period would be one month. 6 Q: My contract includes a commitment for Video Heart Beats but I do not see them under Server Call Usage. Should I contact Client Care? A: Consumption and commitment details for Video Heart Beats are not part of the current version of Server Call Usage. We are working on ways to expand the scope to include these as part of the next iteration of the feature. 7 Q: My contract does not include a provision for secondary server calls but I still see them under the Current Usage and Report Suite Usage tabs. Is this a bug? A: No. Although your contract does not explicitly provision secondary server calls, you can still incur them if you are sending in Analytics data to more than one of your report suites. You can either revisit your implementation to ensure you are not sending in such calls or contact your Customer Success Manager to update your contract so it includes a provision for such calls. 8 Q: My contract does not include a provision for secondary server calls but I still see them under the Current Usage and Report Suite Usage tabs. Does this mean I will start incurring overages? A: Whether you would start incurring overages when you send in secondary server calls without being provisioned for them depends on your contract. In some cases, secondary-server-call consumption might count against your commitment for primary server calls, depleting them at a rate faster than you anticipated. In other cases, you could be billed for secondary server calls even if you haven t consumed all your primary server calls. Please refer to your contract or contact your Customer Success Manager to confirm. 9 Q: My contract/usage period just began, and I am already receiving alerts about exceeding my secondary server call commitment. Is this a bug and will I start being billed overages? A: No. This could mean you are consuming secondary server calls without them being explicitly provisioned as part of your Adobe Analytics contract. The alert is simply to ensure that you are aware of this and to enable you to take corrective action, if needed. See also FAQ 8 above. 10 Q: I did not create any Server Call Usage alerts, but I am receiving multiple such alerts, all with the same content. Is that a bug? A: No. Default alerts are triggered for all login companies that have the Server Call Usage link enabled under the Admin section; the alerts will include the name of the company that triggered the alert. 13

14 FAQ # Question Answer As an Admin, you can disable and/or delete these alerts to avoid duplicates, remove yourself from the list of recipients, or have client care disable the Server Call Usage link for specific companies. 14 Server Call Usage

15 Contact and Legal Information Information to help you contact Adobe and to understand the issues concerning your use of this product and documentation. Help & Technical Support The Adobe Experience Cloud Customer Care team is here to assist you and provides a number of mechanisms by which they can be engaged: Check the Experience Cloud help pages for advice, tips, and FAQs Ask us a quick question on Log an incident in our customer portal Contact the Customer Care team directly Check availability and status of Experience Cloud Solutions Service, Capability & Billing Dependent on your solution configuration, some options described in this documentation might not be available to you. As each account is unique, please refer to your contract for pricing, due dates, terms, and conditions. If you would like to add to or otherwise change your product level, or if you have questions regarding your current service, please contact your Account Manager. Feedback We welcome any suggestions or feedback regarding this solution. Enhancement ideas and suggestions can be added to our Customer Idea Exchange. Legal 2018 Adobe Systems Incorporated. All Rights Reserved. Published by Adobe Systems Incorporated. Terms of Use Privacy Center Adobe and the Adobe logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. A trademark symbol (,, etc.) denotes an Adobe trademark. All third-party trademarks are the property of their respective owners. Updated Information/Additional Third Party Code Information available at 15

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