HP LaserJet M3027/M3035 MFP Service Manual

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1 HP LaserJet M3027/M3035 MFP Service Manual

2 Table of contents 1 Product Information Chapter contents... 1 Device configurations... 2 Features... 3 Walkaround... 5 Device parts... 5 Interface ports... 6 Device software... 7 Supported operating systems... 7 Minimum system requirements... 7 Supported printer drivers... 7 Select the correct printer driver... 9 Universal printer drivers... 9 Driver Autoconfiguration... 9 Update Now... 9 HP Driver Preconfiguration... 9 Priority for print settings Open the printer drivers Software for Macintosh computers Remove software from Macintosh operating systems Utilities HP Web Jetadmin Embedded Web server HP Easy Printer Care software Supported operating systems Supported browsers Other components and utilities Media specifications General guidelines for media Paper to avoid Paper that can damage the device General media specifications Select print media Supported media sizes Supported media types Installation and configuration Chapter contents Site preparation ENWW iii

3 Box dimensions and weight Product dimensions and weight Serviceability space requirements Operating environment Install trays Load tray 1 (multipurpose tray) Load tray 2 and optional tray Configure trays Install supplies Supply replacement guidelines Change the print cartridge Install accessories Install memory Install device memory Check DIMM installation Enable memory for Windows Use HP Jetdirect print server cards Install an HP Jetdirect print server card Remove an HP Jetdirect print server card Load staples Maintenance Chapter contents Manage supplies Supplies life Approximate print-cartridge replacement intervals Manage the print cartridge Print-cartridge storage Use genuine HP print cartridges HP policy on non-hp print cartridges Print-cartridge authentication HP fraud hotline and Web site Clean the device...44 Clean the exterior Clean the ADF Clean the scanner lid backing Clean the scanner glass Clean the fuser Clean spilled toner Management tools Use information pages Use the HP Easy Printer Care software Open the HP Easy Printer Care software HP Easy Printer Care software sections Use the embedded Web server Open the embedded Web server by using a network connection Embedded Web server sections Use HP Web Jetadmin software Use the HP Printer Utility for Macintosh Open the HP Printer Utility iv ENWW

4 HP Printer Utility features Theory of operation Chapter contents Basic operation...60 Stapler ADF/scanner system ADF Sensors in the ADF ADF paper path ADF paper-size detection Legal paper-size detection for flatbed ADF skew Scanner Formatter Engine control unit (ECU) Pickup/feed/delivery system Pickup and feed components Pick-up/feed/delivery blocks Pick-up/feed unit Fixing/delivery unit Duplex feed unit Optional tray 3 paper path Media-width detection Jam detection Laser/scanner system Image-formation system Step 1: Primary charging Step 2: Laser beam exposure Step 3: Developing Step 4: Transfer Step 5: Separation Step 6: Fusing Step 7: Drum cleaning Internal components Timing...88 Print cartridge memory system Electrical structure Removal and replacement Chapter contents Introduction...97 Removal and replacement strategy Electrostatic discharge User-replaceable parts Required tools...98 Before performing service Parts removal order Automatic document feeder (ADF) and scanner assemblies ADF assembly ENWW v

5 ADF cover ADF input tray Control panel ADF Scanner assembly Covers Right-side cover Formatter shield Fax cover Left-side cover Back cover I/O cover Fax rail Top cover Front, right cover Fax accessory Disk drive Formatter Stapler Stapler power-supply Right-side fan Engine control unit (ECU) Left-side riser Fuser Laser/scanner Access plate Oblique-roller assembly Left-side fan High-voltage power supply (HVPS) Feed-guide assembly Main motor Gear assembly Reinstallation notes for the gear assembly Tray 1 solenoid Tray 2 solenoid Pickup assembly Tray 1 media-present sensor and top-of-page sensor E-label reader (memory tag) Face-down-roller shaft Cartridge door Transfer roller Registration assembly Tray 1 pickup roller Tray 2 pickup roller Separation pad Troubleshooting Chapter contents Troubleshooting process Troubleshooting tree vi ENWW

6 Troubleshooting flowchart Does the control-panel display show READY? Can you print a configuration page? Does the device copy? Does the device send a fax? Does the device receive a fax? Can you print from a program? Does the job print as expected? Does the device select the correct trays? Control-panel messages Control-panel message types Resolve control-panel messages Clear jams Common causes of jams Jam locations Jam detection Clear jams from the ADF Clear jams from the print-cartridge area Clear jams from the input-tray areas Clear jams from the duplexer Clear jams from the output-bin areas Interface troubleshooting Communications checks LAN hardware test Service mode functions Boot-up key sequences Low-level boot-up key sequence for selecting a language, performing a cold reset, and enabling and disabling embedded LAN Medium-level boot-up key sequence for initializing disks High-level boot-up key sequence for NVRAM initialization and skipping disk-load and calibration Service menu Service ID Restore the service ID Convert the service ID to an actual date Troubleshooting tools Control-panel menus Print Quality menu Troubleshooting menu Test pages Engine-test page Formatter test page Embedded Web server Gaining access to the embedded Web server Information tab Settings tab Networking tab Other links Image defect ruler Firmware updates and recovery ENWW vii

7 Determine the current level of firmware Download the new firmware from the HP Web site Transfer the new firmware to the device Use FTP to upgrade the firmware on a network connection Use HP Web Jetadmin to upgrade the firmware Use MS-DOS commands to upgrade the firmware Upgrade the HP Jetdirect firmware Troubleshoot general printing problems Troubleshoot media-handling problems Multiple pages feed Pages are wrinkled or folded Pages are skewed Troubleshoot print-quality problems Print-quality checklist Image-defect examples Light print (partial page) Light print (entire page) Specks Dropouts Lines Gray background Toner smear Loose toner Repeating defects Repeating image Misformed characters Page skew Curl or wave Wrinkles or creases Vertical white lines Tire tracks White spots on black Scattered lines Blurred print Random image repetition Troubleshoot fax problems Send-fax messages Receive-fax messages Diagrams Device component locations Main assemblies Main parts Sensors and switches Motors, fans, and solenoids PCAs Interlocks and linkages Wiring diagrams Parts and diagrams Ordering parts and supplies viii ENWW

8 Parts Related documentation and software Supplies ADF/scanner assembly Covers Internal components Tray 2 pickup assembly Alphabetical parts list Numerical parts list Appendix A Supplies and accessories Order parts, accessories, and supplies Order directly from HP Order through service or support providers Order directly through the embedded Web server (for printers that are connected to a network) Order directly through the HP Easy Printer Care software Part numbers Paper-handling accessories Print cartridge Memory Cables and interfaces Control-panel overlays Stapler accessories Print media Appendix B Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement HP Customer Care Online Services Telephone support Software utilities, drivers, and electronic information HP direct ordering for accessories or supplies HP service information HP service agreements HP Easy Printer Care software HP support and information for Macintosh computers HP maintenance agreements On-site service agreements Next-day on-site service Weekly (volume) on-site service Repacking the device Extended warranty Appendix C Specifications Physical specifications Electrical specifications ENWW ix

9 Acoustic emissions Operating environment Appendix D Regulatory information FCC regulations Environmental product stewardship program Protecting the environment Ozone production Power consumption Toner consumption Paper use Plastics HP LaserJet print supplies HP print supplies returns and recycling program information Paper Material restrictions Disposal of waste equipment by users in private households in the European Union Material Safety Data Sheet (MSDS) For more information Telecom statement Declaration of conformity Safety statements Laser safety Canadian DOC regulations VCCI statement (Japan) Power cord statement (Japan) EMI statement (Korea) EMI statement (Taiwan) Laser statement for Finland Appendix E Working with memory and print server cards Glossary Index x ENWW

10 1 Product Information Chapter contents Device configurations Features Walkaround Device software Media specifications ENWW Chapter contents 1

11 Device configurations HP LaserJet M3027 HP LaserJet M3027x HP LaserJet M3035 HP LaserJet M3035xs Prints up to 27 pages-perminute (ppm) on lettersized media, and up to 25 ppm on A4 sized media 256 megabytes (MB) total of random access memory (RAM), upgradable up to 512 MB Internal 40 gigabyte (GB) or larger hard disk 100-sheet multipurpose tray (tray 1), 500-sheet input tray (tray 2), 50- sheet automatic document feeder (ADF), and 250- sheet output bin Hi-Speed universal serial bus (USB) 2.0 port and enhanced input/output (EIO) slot HP LaserJet M3027, plus: Automatic two-sided printing accessory 33.6 kpbs analog fax Prints up to 35 ppm on letter-sized media, and up to 33 ppm on A4 sized media 256 MB total RAM, upgradable up to 512 MB Internal 40 GB or larger hard disk 100-sheet tray 1, 500- sheet tray 2, 50-sheet ADF, and 250-sheet output bin Hi-Speed USB 2.0 port and EIO slot HP Jetdirect embedded print server for Ethernet 10/100Base-T network One open DIMM slot HP LaserJet M3035, plus: 33.6 kpbs analog fax 20-sheet convenience stapler 500-sheet input tray (tray 3) HP Jetdirect embedded print server for Ethernet 10/100Base-T network One open dual inline memory module (DIMM) slot Automatic two-sided printing accessory Digital Send 4.0 Digital Send Lite 2 Chapter 1 Product Information ENWW

12 6 Troubleshooting Chapter contents Troubleshooting process Control-panel messages Clear jams Interface troubleshooting Service mode functions Troubleshooting tools Firmware updates and recovery Troubleshoot general printing problems Troubleshoot media-handling problems Troubleshoot print-quality problems Troubleshoot fax problems Diagrams ENWW Ch t t ts 207

13 7 Parts and diagrams Ordering parts and supplies ADF/scanner assembly Covers Internal components Tray 2 pickup assembly Alphabetical parts list Numerical parts list ENWW 299

14 ADF/scanner assembly Figure 7-1 ADF/scanner assembly Ch t 7 P t d di ENWW

15 Overview One dual inline memory module (DIMM) slot is available for upgrading the device with the following items: More memory DIMMs are available in 64, 128, 256, and 512 MB. Other DIMM-based printer languages and printer options. The device uses 100-pin 133 MHz DDR memory modules. Extended data output (EDO) DIMMs are not supported. For ordering information, see Order parts, accessories, and supplies on page 314. NOTE Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with the device. The device also has one EIO slot for expanding the device networking capabilities. The EIO slot can be used to upgrade the device with an additional network connection, such as a wireless print server, network card, or a connectivity card for a serial or AppleTalk connection. To find out how much memory is installed in the device, or to find out what is installed in the EIO slots, print a configuration page. See Use information pages on page 45. NOTE If memory problems occur when you are printing complex graphics, you can make more memory available by removing downloaded fonts, style sheets, and macros from device memory. Reducing the complexity of a print job from within a program can help avoid memory problems. 342 Appendix E Working with memory and print server cards ENWW

16 software, downloading 7 universal print driver 9 weekly on-site service 324 white lines or spots, troubleshooting 257 Windows driver settings 11 drivers supported 8 memory, enabling 34 software components 14 supported operating systems 7 universal print driver 9 wire harnesses, replacing 77 wiring diagrams 266 wrinkled paper, troubleshooting 246, 257 ENWW Index 353

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