HP Pavilion x360 m3 (model numbers m3- u100 through m3-u199, m13-u100 through m13-u199, m3-u000 through m3-u099, and m13-u000 through m13-u099)

Transcription

1 HP Pavilion x360 m3 (model numbers m3- u100 through m3-u199, m13-u100 through m13-u199, m3-u000 through m3-u099, and m13-u000 through m13-u099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

2 Copyright 2016 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor. Second Edition: July 2016 First Edition: April 2016 Document Part Number: Product notice This guide describes features that are common to most products. Some features may not be available on your computer. Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. See To access the latest user guides or manuals for your product, go to support, and select your country. Select Find your product, and then follow the on-screen instructions.

3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC ). iii

4 iv Safety warning notice

5 Table of contents 1 Product description External component identification... 6 Locating hardware... 6 Locating software... 6 Right side... 7 Left side... 8 Display Changing your notebook position (select products only) Changing your notebook to an entertainment stand (select products only) Changing your notebook to an interactive stand (select products only) Changing your notebook to a tablet (select products only) Top TouchPad Lights Speakers Keys Bottom Illustrated parts catalog Locating the serial number, model number, product number, and warranty information Computer major components Display assembly subcomponents Miscellaneous parts Removal and replacement procedures preliminary requirements Tools required Service considerations Plastic parts Cables and connectors Drive handling Grounding guidelines Electrostatic discharge damage Packaging and transporting guidelines Workstation guidelines Equipment guidelines v

6 5 Removal and replacement procedures for authorized service provider parts Component replacement procedures Keyboard/top cover TouchPad cable TouchPad Battery Hard drive or solid-state hard drive Mass storage device mounting bracket Audio/USB board Power button board RTC battery USB port shield System board WLAN module Fan/heat sink assembly Memory module Speakers Power connector cable Display assembly Using Setup Utility (BIOS) Starting Setup Utility (BIOS) Updating Setup Utility (BIOS) Determining the BIOS version Downloading a BIOS update Using HP PC Hardware Diagnostics (UEFI) Downloading HP PC Hardware Diagnostics (UEFI) to a USB device Backing up, restoring, and recovering Creating recovery media and backups Creating HP Recovery media (select products only) Using Windows tools Restore and recovery Recovering using HP Recovery Manager What you need to know before you get started Using the HP Recovery partition (select products only) Using HP Recovery media to recover Changing the computer boot order Removing the HP Recovery partition (select products only) vi

7 9 Specifications Input power Operating environment Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling Index vii

8 viii

9 1 Product description Category Description HP Pavilion x360 m3 Convertible PC (model numbers m3-u100 through m3-u199 and m13-u100 through m13- u199) HP Pavilion x360 m3 Convertible PC (model numbers m3-u000 through m3-u099 and m13-u000 through m13- u099) Product Name HP Pavilion x360 m3 Convertible PC (model numbers m3-u100 through m3-u199 and m13- u100 through m13-u199) HP Pavilion x360 m3 Convertible PC (model numbers m3-u000 through m3-u099 and m13- u000 through m13-u099) Processors Intel CoreT i7-7500u 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W) Intel Core i5-7200u GHz (SC turbo up to GHz) processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) Intel Core i3-7100u GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) Intel Pentium N GHz processor (SC turbo up to 2.56-GHz) processor (1600-MHz FSB, 2.0-MB L2 cache, quad core, 6 W) Intel Core i5-6200u GHz (SC turbo up to GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) Intel Core i3-6100u GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) Chipset Integrated soldered-on-circuit (SoC) Graphics Internal graphics: Intel HD Graphics 620 on computer models equipped with an Intel Core processor 1

10 Category Description HP Pavilion x360 m3 Convertible PC (model numbers m3-u100 through m3-u199 and m13-u100 through m13- u199) HP Pavilion x360 m3 Convertible PC (model numbers m3-u000 through m3-u099 and m13-u000 through m13- u099) Graphics (continued) Intel HD Graphics on computer models equipped with an Intel Pentium processor Support for HD decode, DX12, and HDMI Internal graphics: Intel HD Graphics 520 Support for HD decode, DX12, and HDMI Panel 13.3-in, full high-definition (FHD), AntiGlare (AG) ( ), in-plane switching (IPS), UWVA, white light-emitting diode (WLED), ultra-slim-bent (2.85-mm), TouchScreen display panel with flush glass and Multi- Touch enabled; 16:9 ultra wide aspect ratio; support for edp 13.3-in, HD, AG ( ), IPS, UWVA, WLED, ultra-slim-bent (2.85-mm), TouchScreen display panel with flush glass and Multi- Touch enabled; 16:9 ultra wide aspect ratio; support for edp Memory module On computer models equipped with an Intel Core processor: Support DDR Dual Channel Support for up to 16-GB maximum on-board system memory DDR Dual Channel Support MB (8192 MB 2 pieces) MB (8192 MB MB) 8192 MB (4096 MB 2 pieces) 8192 MB (8192 MB 1 piece) 6144 MB (2048 MB MB) 4096 MB (4096 MB 1 piece) 2 Chapter 1 Product description

11 Category Description HP Pavilion x360 m3 Convertible PC (model numbers m3-u100 through m3-u199 and m13-u100 through m13- u199) HP Pavilion x360 m3 Convertible PC (model numbers m3-u000 through m3-u099 and m13-u000 through m13- u099) Memory module (continued) On computer models equipped with an Intel Pentium processor: Support for PCL Single Channel Support for up to 8-GB maximum on-board system memory Support DDR Dual Channel Support for up to 16-GB maximum on-board system memory DDR Dual Channel Support MB (8192 MB 2 pieces) MB (8192 MB MB) 8192 MB (4096 MB 2 pieces) 8192 MB (8192 MB 1 piece) 6144 MB (2048 MB MB) 4096 MB (4096 MB 1 piece) Storage Support for M.2 SATA Support for optional SATA 2.5-in hard drives (7.0- and 7.2-mm) Single solid-state drive configuration: 128-GB, M.2 SATA, DRAM-less Single hard drive/solid-state hard drive configurations: 500-GB, 5400-rpm, 7.2- mm 500-GB, 5400-rpm, 7.0- mm solid-state hard drive with 8-GB NAND 1-TB, 5400-rpm, 7.2-mm Optical drive HP external DVD±RW DL SuperMulti Drive 3

12 Category Description HP Pavilion x360 m3 Convertible PC (model numbers m3-u100 through m3-u199 and m13-u100 through m13- u199) HP Pavilion x360 m3 Convertible PC (model numbers m3-u000 through m3-u099 and m13-u000 through m13- u099) Audio and video Fixed integrated HP TrueVision high-definition (HD) webcam, 720p 30 frames per second Two digital microphones with beam-forming, echocancellation, noise-suppression, and voice-recognition software Two speakers B&O Play audio Sensors Accelerometer ECompass Gyroscope Sensor hub Wireless Intel Dual Band Wireless-AC ac 2 2 WiFi + Bluetooth 4.0 Combo Adapter Intel Dual Band Wireless-AC ac 1 1 WiFi + Bluetooth 4.2 Combo Adapter (non vpro) Intel Dual Band Wireless-AC ac Bluetooth 4.2 LE Combo Adapter Realtek RTL8723BE b/g/n 1 1 Wi-Fi + Bluetooth 4.0 Combo Adapter Compatible with MiraCastcertified devices Support for Intel WiDi External media cards Support for SD/SDHC/SDXC digital media cards with pushpush insertion/removal Ports Headphone/microphone combo jack HDMI v 1.4 supporting up to Hz USB 3.0 ports USB 2.0 port Keyboard/pointing devices Full-sized, island-style, thin cover with backlit keyboard 4 Chapter 1 Product description

13 Category Description HP Pavilion x360 m3 Convertible PC (model numbers m3-u100 through m3-u199 and m13-u100 through m13- u199) HP Pavilion x360 m3 Convertible PC (model numbers m3-u000 through m3-u099 and m13-u000 through m13- u099) Keyboard/pointing devices (continued) (backlight available on select models only) Clickpad with image sensor Multitouch gestures enabled Support for Windows 10 Modern Trackpad Gestures Power requirements Support for a 3-cell, 41-WHr, Li- Ion battery Support for a 65-W HP Smart AC adapter (non-pfc, EM, 4.5-mm) and 45-W HP Smart AC adapter (non-pfc, RC, 4.5-mm) AC adapter Security Trusted platform module (TPM) 2.0 (firmware-based support) Kensington Security Lock port (cable not included) Operating system Preinstalled: Windows 10 Professional For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML For Emerging Market (EM/SL): Windows 10 EM/SL and Windows 10 Home High End ML For APJ SEAP Market (EM/SL): SAEP Windows 10 EM/SL and SAEP Windows 10 Home High End ML Serviceability End user replaceable parts: AC adapter 5

14 2 External component identification Locating hardware To find out what hardware is installed on the slate: Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the slate. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). Locating software To find out what software is installed on the slate: Select the Start button, and then select All apps. or - Right-click the Start button, and then select Programs and Features. 6 Chapter 2 External component identification

15 Right side Component Description (1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: Press in on the card, and then remove it from the memory card reader. (2) USB 3.0 ports (2) Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (3) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. (4) AC adapter and battery light White: The AC adapter is connected and the battery is fully charged. Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. Amber: The AC adapter is connected and the battery is charging. Off: The battery is not charging. (5) Power connector Connects an AC adapter. Right side 7

16 Left side Component Description (1) Power button When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. Type power in the taskbar search box, and then select Power and sleep settings. or - (2) Power light On: The computer is on. Right-click the Start button, and then select Power Options. Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (3) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. (5) Audio-out (headphone)/audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. 8 Chapter 2 External component identification

17 Component Description WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. (6) Volume button Control speaker volume on the computer. 1. To increase speaker volume, press the back edge of the button. 2. To decrease speaker volume, press the front edge of the button. (7) Drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: off. On select products, the drive light will always remain Left side 9

18 Display Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures photographs. Some products allow you to video conference and chat online using streaming video. To use a webcam (integrated camera): Type camera in the taskbar search box, and then select Camera. *The antennas are not visible from the outside of the computer, and the antenna location may vary.for optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. 10 Chapter 2 External component identification

19 Changing your notebook position (select products only) Your computer can function as a classic notebook, and in addition, the display can be rotated so that the computer transforms into an entertainment stand, an interactive stand, or a tablet. NOTE: The TouchPad and keyboard functions are locked during the entertainment and tablet modes. Changing your notebook to an entertainment stand (select products only) To change your notebook to an entertainment stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees). Display 11

20 Changing your notebook to an interactive stand (select products only) To change your notebook to an interactive stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees). Position the notebook on its edges. Changing your notebook to a tablet (select products only) To change your notebook to a tablet, raise the display, and then rotate the display backward until it is flush with the computer bottom (360 degrees). NOTE: When the computer is in tablet mode, you can use the on-screen keyboard. 12 Chapter 2 External component identification

21 Top TouchPad Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. Top 13

22 Lights NOTE: Your computer may look slightly different from the illustration below. Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light Amber: Computer sound is off. Off: Computer sound is on. 14 Chapter 2 External component identification

23 Speakers NOTE: Your computer may look slightly different from the illustration below. Component Speakers Description Produce sound. Top 15

24 Keys NOTE: Your computer may look slightly different from the illustration below. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows key Opens the Start menu. NOTE: menu. Pressing the Windows key again will close the Start (4) Action keys Execute frequently used system functions. NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on. (5) num lock key (select products only) Alternates between the navigational and numeric functions on the integrated numeric keypad. (6) Integrated numeric keypad (select products only) When num lock is on, the keypad can be used like an external numeric keypad. 16 Chapter 2 External component identification

25 Bottom Component Vents (3) Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 17

26 3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your slate, go to select your country or region, and then follow the on-screen instructions. Locating the serial number, model number, product number, and warranty information The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: The labels described in this location are located on the bottom of the computer. Service label Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) Serial number (2) Product number (3) Warranty period (4) Model number (select products only) 18 Chapter 3 Illustrated parts catalog

27 Component (1) Model name (select products only) (2) Product number (3) Serial number (4) Warranty period Regulatory label(s) Provide(s) regulatory information about the computer. Wireless certification label(s) Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Locating the serial number, model number, product number, and warranty information 19

28 Computer major components 20 Chapter 3 Illustrated parts catalog

29 Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 27. (2) Keyboard/top cover (includes keyboard cable): In modern gold finish (for use on all computer models): For use in Belgium A41 For use in Bulgaria For use in Canada For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway DB FL DH1 For use in France For use in Germany For use in Greece For use in Hungary For use in Israel BB1 For use in Italy For use in Latin America For use in the Netherlands B31 For use in Portugal For use in Romania For use in Russia For use in Saudi Arabia For use in Slovenia BA1 For use in Spain For use in Switzerland BG1 For use in Thailand For use in Turkey For use in the United Kingdom For use in the United States In natural silver finish (for use on all computer models): For use in Belgium A41 For use in Bulgaria For use in Canada For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway DB FL DH1 Computer major components 21

30 Item Component Spare part number For use in France For use in Germany For use in Greece For use in Hungary For use in Israel BB1 For use in Italy For use in Latin America For use in the Netherlands B31 For use in Portugal For use in Romania For use in Russia For use in Saudi Arabia For use in Slovenia BA1 For use in Spain For use in Switzerland BG1 For use in Thailand For use in Turkey For use in the United Kingdom For use in the United States In natural silver finish for use in Japan (includes keyboard cable; for use only on computer models with model numbers m3-u100 through m3-u199 and m13-u100 through m13-u199) (2) Keyboard/top cover with backlight (includes keyboard cable and backlight cable; for use on all computer models): In modern gold finish: For use in Belgium A41 For use in Bulgaria For use in Canada For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway DB FL DH1 For use in France For use in Germany For use in Greece For use in Hungary For use in Israel BB1 For use in Italy For use in Latin America Chapter 3 Illustrated parts catalog

31 Item Component Spare part number For use in the Netherlands B31 For use in Portugal For use in Romania For use in Russia For use in Saudi Arabia For use in Slovenia BA1 For use in Spain For use in Switzerland BG1 For use in Thailand For use in Turkey For use in the United Kingdom For use in the United States In modern gold finish with linear wood pattern (for use only on computer models with model numbers m3-u100 through m3-u199 and m13-u100 through m13-u199): For use in the United Kingdom and Singapore For use in the United States In natural silver finish: For use in Belgium A41 For use in Bulgaria For use in Canada For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway DB FL DH1 For use in France For use in Germany For use in Greece For use in Hungary For use in Israel BB1 For use in Italy For use in Japan (for use only on computer models with model numbers m3-u100 through m3- u199 and m13-u100 through m13-u199) For use in Latin America For use in the Netherlands B31 For use in Portugal For use in Romania For use in Russia Computer major components 23

32 Item Component Spare part number For use in Saudi Arabia For use in Slovenia BA1 For use in Spain For use in Switzerland BG1 For use in Thailand For use in Turkey For use in the United Kingdom For use in the United States (3) TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number (4) Battery (3-cell, 41-WHr, AHr, Li-ion) (5) Mass storage device: NOTE: The mounting brackets and the hard drive/solid-state drive cable are not included in the drive spare part kit. The hard drive/solid-state drive cable is available using spare part number The hard drive mounting bracket is available using spare part number The solid-state drive mounting bracket is available using spare part number TB, 5400-rpm, 7.2-mm hard drive (for use only on computer models with model numbers m3-u000 through m3-u099 and m13-u000 through m13-u099) GB, 5400-rpm, 7.2-mm hard drive (for use on all computer models) GB, 5400-rpm, 7.0-mm SSHD with 8-GB NAND hard drive (for use on all computer models) GB, M2, SATA, DRAM-less solid-state drive (6) System board (includes graphic subsystem with UMA memory): For use only on computer models with model numbers m3-u100 through m3-u199 and m13-u100 through m13-u199: Equipped with an Intel CoreT i7-7500u 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133- MHz FSB, 4.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system for use with a solid-state drive Equipped with an Intel CoreT i7-7500u 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133- MHz FSB, 4.0-MB L3 cache, dual core, 15 W) and a non-windows operating system for use with a solid-state drive Equipped with an Intel Core i5-7200u 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133- MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system for use with a solid-state drive Equipped with an Intel Core i5-7200u 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133- MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and a non-windows operating system for use with a solid-state drive Equipped with an Intel Core i5-7200u 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133- MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system Equipped with an Intel Core i5-7200u 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133- MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and a non-windows operating system Equipped with an Intel Core i3-7100u 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system for use with a solid-state drive Chapter 3 Illustrated parts catalog

33 Item Component Spare part number Equipped with an Intel Core i3-7100u 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and a non-windows operating system for use with a solid-state drive Equipped with an Intel Core i3-7100u 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system Equipped with an Intel Core i3-7100u 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and a non-windows operating system Equipped with an Intel Pentium N GHz processor (SC turbo up to 2.56-GHz) processor (1600-MHz FSB, 2.0-MB L2 cache, quad core, 6 W) and the Windows 10 operating system Equipped with an Intel Pentium N GHz processor (SC turbo up to 2.56-GHz) processor (1600-MHz FSB, 2.0-MB L2 cache, quad core, 6 W) and a non-windows 10 operating system For use on all computer models: Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600- MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system for use with a solid-state drive Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600- MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and a non-windows operating system for use with a solid-state drive Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600- MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600- MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system Equipped with an Intel Core i3-6100u 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system, for use with a solid-state drive Equipped with an Intel Core i3-6100u 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and a non-windows operating system, for use with a solid-state drive Equipped with an Intel Core i3-6100u 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system Equipped with an Intel Core i3-6100u 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system (7) WLAN module: For for use only on computer models with model numbers m3-u100 through m3-u199 and m13-u100 through m13-u199: Intel Dual Band Wireless-AC ac 2 2 WiFi + Bluetooth 4.0 Combo Adapter (for use only in North America and Europe) Intel Dual Band Wireless-AC ac 1 1 WiFi + Bluetooth 4.2 Combo Adapter (non vpro) For use on all computer models: Intel Dual Band Wireless-AC ac Bluetooth 4.2 LE Combo Adapter Realtek RTL8723BE b/g/n 1 1 Wi-Fi + Bluetooth 4.0 Combo Adapter (8) Fan/heat sink assembly (includes thermal material): For use only on computer models equipped with an Intel CoreT or Intel Core processor For use only on computer models equipped with an Intel Pentium processor Computer major components 25

34 Item Component Spare part number (9) Memory module: For use only on computer models with model numbers m3-u100 through m3-u199: 8.0-GB PCL GB PCL For use only on computer models with model numbers m3-u000 through m3-u099: 8.0-GB 2133 DDR GB 2133 DDR GB 2133 DDR (10) Power button board (includes cable) (11) RTC battery (includes cable and double-sided adhesive) Shielding Kit includes: (12) Memory module shield (13) USB port shield (14) Audio/USB board NOTE: The audio/usb board cable is not included in the audio/usb board spare part kit. The audio/usb board cable is available using spare part number (15) Speakers (include left and right speakers and cables) (16) Power connector cable (17) Base enclosure: In modern gold finish In natural silver finish Chapter 3 Illustrated parts catalog

35 Display assembly subcomponents Item Component Spare part number (1) Display panel assembly (includes the display bezel, display panel, display panel cable, and the TouchScreen board): 13.3-in, ( ), FHD, UWVA/IPS, WLED, 16:9 ultra wide aspect ratio, AntiGlare, ultraslim-bent (2.85-mm), TouchScreen, MultiTouch-enabled, edp) 13.3-in, ( ), HD, UWVA/IPS, WLED, 16:9 ultra wide aspect ratio, AntiGlare, ultraslim-bent (2.85-mm), TouchScreen, MultiTouch-enabled, edp) (2) Webcam/microphone module (includes 2 microphone rubber isolators and double-sided adhesive) NOTE: The webcam/microphone module does not include the webcam/microphone module cable. The webcam/microphone module cable is available using spare part number (3) Wireless antenna (includes auxiliary and main wireless antenna cable and transceivers) (4) Webcam/microphone module cable (5) Display hinges (2, include left and right display hinge covers) (6) G-sensor board (includes double-sided adhesive) (7) Display back cover Display assembly subcomponents 27

36 Item Component Spare part number In modern gold finish In natural silver finish Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-pfc, EM, 4.5-mm) W HP Smart AC adapter (non-pfc, EM, RC, slim, 4.5-mm) HP 14.0-in value sleeve HP HDMI-to-VGA adapter HP RJ45-to-USB adapter dongle HP USB-to-GigaBit RJ45 adapter HP USB external DVD-RW drive Power cord (C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor): For use in Argentina For use in Australia For use in Denmark For use in Europe For use in India For use in Israel For use in Italy For use in Japan For use in North America For use in the People s Republic of China For use in Switzerland For use in Thailand For use in the United Kingdom and Singapore Power cord (Option-917, 3-cord, 1.0-m (3.2-ft), ROHS): Rubber Kit (Exterior) (includes rear rubber foot strip, 4 rubber screw plugs, and one oblong screw cover): In modern gold finish In natural silver finish Rubber Kit (Interior) (includes solid-state supports) Screw Kit Chapter 3 Illustrated parts catalog

37 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver Magnetic screwdriver Phillips P0 and P1 screwdrivers Service considerations Plastic parts The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic Tools required 29

38 Cables and connectors Drive handling CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive or an optical drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE. 30 Chapter 4 Removal and replacement procedures preliminary requirements

39 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from plastic foam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V Grounding guidelines 31

40 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic foam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. 32 Chapter 4 Removal and replacement procedures preliminary requirements

41 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive equipment must be worn in contact with the skin. The following grounding equipment is recommended to prevent electrostatic damage: Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material-handling packages Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Grounding guidelines 33

42 5 Removal and replacement procedures for authorized service provider parts CAUTION: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Locating the serial number, model number, product number, and warranty information on page 18 for details. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to select your country or region, and then follow the on-screen instructions. There are as many as 62 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter. Make special note of each screw size and location during removal and replacement. Keyboard/top cover For use in country or region Spare part number For use in country or region Spare part number Keyboard/top cover in modern gold finish (includes keyboard cable; for use on all computer models): For use in Belgium A41 For use in the Netherlands B31 For use in Bulgaria For use in Portugal For use in Canada DB1 For use in Romania For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway FL1 For use in Russia DH1 For use in Saudi Arabia For use in France For use in Slovenia BA1 For use in Germany For use in Spain For use in Greece For use in Switzerland BG1 For use in Hungary For use in Thailand For use in Israel BB1 For use in Turkey For use in Italy For use in the United Kingdom For use in Latin America For use in the United States Chapter 5 Removal and replacement procedures for authorized service provider parts

43 For use in country or region Spare part number For use in country or region Spare part number Keyboard/top cover in natural silver finish (includes keyboard cable; for use on all computer models): For use in Belgium A41 For use in the Netherlands B31 For use in Bulgaria For use in Portugal For use in Canada DB1 For use in Romania For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway FL1 For use in Russia DH1 For use in Saudi Arabia For use in France For use in Slovenia BA1 For use in Germany For use in Spain For use in Greece For use in Switzerland BG1 For use in Hungary For use in Thailand For use in Israel BB1 For use in Turkey For use in Italy For use in the United Kingdom For use in Latin America For use in the United States Keyboard/top cover in natural silver finish for use in Japan (includes keyboard cable; for use only on computer models with model numbers m3-u100 through m3-u199 and m13-u100 through m13-u199) Keyboard/top cover with backlight in modern gold finish (includes keyboard cable and backlight cable; for use on all computer models): For use in Belgium A41 For use in the Netherlands B31 For use in Bulgaria For use in Portugal For use in Canada DB1 For use in Romania For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway FL1 For use in Russia DH1 For use in Saudi Arabia For use in France For use in Slovenia BA1 For use in Germany For use in Spain For use in Greece For use in Switzerland BG1 For use in Hungary For use in Thailand For use in Israel BB1 For use in Turkey For use in Italy For use in the United Kingdom For use in Latin America For use in the United States Keyboard/top cover with backlight in modern gold finish with linear wood pattern (includes keyboard cable and backlight cable; for use only on computer models with model numbers m3-u100 through m3-u199 and m13-u100 through m13-u199): For use in the United Kingdom For use in the United States Keyboard/top cover with backlight in natural silver finish (includes keyboard cable and backlight cable; for use on all computer models): Component replacement procedures 35

44 For use in country or region Spare part number For use in country or region Spare part number For use in Belgium A41 For use in Latin America For use in Bulgaria For use in the Netherlands B31 For use in Canada DB1 For use in Portugal For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway FL1 For use in Romania DH1 For use in Russia For use in France For use in Saudi Arabia For use in Germany For use in Slovenia BA1 For use in Greece For use in Spain For use in Hungary For use in Switzerland BG1 For use in Israel BB1 For use in Thailand For use in Italy For use in Turkey Keyboard/top cover with backlight n natural silver finish for use in Japan (includes keyboard cable and backlight cable; for use only on computer models with model numbers m3-u100 through m3-u199 and m13-u100 through m13-u199) Before disassembling the computer, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. NOTE: When replacing the keyboard/top cover, be sure that the TouchPad (TouchPad on page 40) and TouchPad cable (TouchPad cable on page 39) are removed from the defective keyboard/top cover and installed on the replacement keyboard/top cover. Remove the keyboard/top cover: 1. Close the computer. 2. Turn the computer upside down with the front toward you. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts

45 3. Remove the following: (1) Rubber screw plugs on the front edge of the base enclosure (2) Oblong screw cover in the middle of the base enclosure (3) Rear rubber foot strip The rubber screw plugs, oblong screw cover, and the rear rubber foot strip are available in the Rubber Kits, spare part numbers (for use on computers models in modern gold finish) and (for use on computers models in natural silver finish). 4. Remove the five Phillips PM screws (1) and the five Phillips PM screws (2) that secure the keyboard/top cover to the base enclosure. 5. Turn the computer right side up with the front toward you. Component replacement procedures 37

46 6. Open the computer. 7. Use a case utility tool to separate the keyboard/top cover from the base enclosure (1). CAUTION: Releasing the keyboard/top cover too far or with too much force can damage the TouchPad, keyboard, and keyboard backlight cables or their connectors. 8. Release the keyboard/top cover (2) by swinging it up and back until the TouchPad, keyboard, and keyboard backlight cables are accessible. 9. Release the ZIF (zero insertion force) connector (3) to which the TouchPad cable is attached, and then disconnect the TouchPad cable from the system board. 10. Release the ZIF connector (4) to which the keyboard cable is attached, and then disconnect the keyboard cable from the system board. 11. On select models, release the ZIF connector (5) to which the keyboard backlight cable is attached, and then disconnect the keyboard backlight cable from the system board. 12. Remove the keyboard/top cover (6). Reverse this procedure to install the keyboard/top cover. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts

47 TouchPad cable Description Spare part number TouchPad cable Before removing the TouchPad cable, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). Remove the TouchPad cable: 1. Turn the keyboard/top cover upside down with the front toward you. 2. Release the tape (1) that secures the TouchPad cable ZIF connector. 3. Release the ZIF connector (2) to which the TouchPad cable is attached, and then disconnect the TouchPad cable (3) from the TouchPad. 4. Remove the TouchPad cable. Reverse this procedure to install the TouchPad cable. Component replacement procedures 39

48 TouchPad Description TouchPad Spare part number NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number See TouchPad cable on page 39 for information on replacing the TouchPad cable. Before removing the TouchPad, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). Remove the TouchPad: 1. Turn the keyboard/top cover upside down with the rear toward you. 2. Remove the three Phillips PM broad head screws (1) that secure the TouchPad to the keyboard/top cover. 3. Remove the four Phillips PM screws (2) that secure TouchPad and the TouchPad bracket to the the keyboard/top cover. 4. Remove the TouchPad bracket (3). 40 Chapter 5 Removal and replacement procedures for authorized service provider parts

49 5. Remove the TouchPad (4). Reverse this procedure to install the TouchPad. Component replacement procedures 41

50 Battery Description Spare part number 3-cell, 41-WHr, AHr, Li-ion battery Before removing the battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). Remove the battery: 1. Disconnect the battery cable (1) from the system board. 2. Remove the six Phillips PM screws (2) that secure the battery to the base enclosure. 3. Remove the battery (3). Reverse this procedure to install the battery. 42 Chapter 5 Removal and replacement procedures for authorized service provider parts

51 Hard drive or solid-state hard drive NOTE: The mounting brackets and the hard drive/solid-state drive cable are not included in the drive spare part kit. The hard drive/solid-state drive cable is available using spare part number The hard drive mounting bracket is available using spare part number The solid-state drive mounting bracket is available using spare part number Description Spare part number Solid-state drive (128-GB, M.2 SATA, DRAM-less) Hard drives: 1-TB, 5400-rpm, 7.2-mm hard drive (for use only on computer models with model numbers m3-u000 through m3-u099 and m13-u000 through m13-u099) GB, 5400-rpm, 7.2-mm hard drive (for use on all computer models) GB, 5400-rpm, 7.0-mm solid-state hard drive with 8-GB NAND (for use on all computer models) Before removing the hard drive or solid-state drive, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Remove the battery (see Battery on page 42). Remove the mass storage device: 1. Release the ZIF connector (1) to which the mass storage device cable is attached, and then disconnect the mass storage device cable from the system board. 2. Remove the four Phillips PM screws (2) that secure the mass storage device to the base enclosure. 3. Lift the right edge of the mass storage device (3) until it rests at an angle. Component replacement procedures 43

52 4. Remove the mass storage device (4). Reverse this procedure to install the mass storage device. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts

53 Mass storage device mounting bracket Description Spare part number Mounting bracket, solid-state drive Mounting bracket, hard disk drive Before disassembling the hard drive or solid-state drive, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Remove the battery (see Battery on page 42). 6. Remove the hard drive or solid-state drive (see Hard drive or solid-state hard drive on page 43). If it is necessary to replace the mass storage device cable or mounting bracket: 1. Remove the mass storage device cable from the device (1). 2. Remove the four Phillips PM screws (2) that secure the mounting bracket to the mass storage device. Component replacement procedures 45

54 3. Remove the mounting bracket (3). The mass storage device cable is available using spare part number The hard drive mounting bracket is available using spare part number The solid-state drive mounting bracket is available using spare part number Reverse this procedure to reassemble and install the mass storage device. Audio/USB board NOTE: The audio/usb board spare part kit does not include the cable. The audio/usb board cable is available using spare part number Description Spare part number Audio/USB board Before removing the audio/usb board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Remove the battery (see Battery on page 42). Remove the audio/usb board: 46 Chapter 5 Removal and replacement procedures for authorized service provider parts

55 1. Release the ZIF connector (1) to which the power connector cable is attached, then disconnect the power connector cable from the audio/usb board. 2. Release the ZIF connector (2) to which the audio/usb board cable is attached, then disconnect the audio/usb board cable from the system board. 3. Remove the two Phillips PM screws (3) that secure the audio/usb board to the base enclosure. 4. Remove the audio/usb board (4). Reverse this procedure to install the audio/usb board. Power button board Description Spare part number Power button board (includes cable) Before removing the power button board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Remove the battery (see Battery on page 42). Remove the power button board: Component replacement procedures 47

56 1. Release the ZIF connector (1) to which the power button board cable is attached, then disconnect the power button board cable from the audio/usb board. 2. Remove the Phillips PM screw (2) that secures the power button board to the base enclosure. 3. Release the power button board (3) by sliding it forward. 4. Remove the power button board (4). RTC battery Reverse this procedure to install the power button board. Description Spare part number RTC battery (includes cable and double-sided adhesive) Before removing the RTC battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Remove the battery (see Battery on page 42). 6. Remove the audio/usb board (see Audio/USB board on page 46). Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 48 Chapter 5 Removal and replacement procedures for authorized service provider parts

57 2. Detach the RTC battery (2) from the system board. (The RTC battery is secured to the system board with double-sided adhesive.) 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. Component replacement procedures 49

58 USB port shield Description Spare part number Shielding Kit (includes memory module shield and USB port shield) Before removing the USB port shield, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Remove the battery (see Battery on page 42). Remove the USB port shield: 1. Remove the adhesive strip (1) that secures the USB port shield to the base enclosure. 2. Remove the USB port shield (2). Reverse this procedure to install the USB port shield. 50 Chapter 5 Removal and replacement procedures for authorized service provider parts

59 System board NOTE: The system board spare part kit includes a graphic subsystem with UMA memory. Description Spare part number For use only on computer models with model numbers m3-u100 through m3-u199 and m13-u100 through m13-u199: Equipped with an Intel CoreT i7-7500u 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0- MB L3 cache, dual core, 15 W) and the Windows 10 operating system for use with a solid-state drive Equipped with an Intel CoreT i7-7500u 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0- MB L3 cache, dual core, 15 W) and a non-windows operating system for use with a solid-state drive Equipped with an Intel Core i5-7200u 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 3.0- MB L3 cache, dual core, 15 W) and the Windows 10 operating system for use with a solid-state drive Equipped with an Intel Core i5-7200u 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 3.0- MB L3 cache, dual core, 15 W) and a non-windows operating system for use with a solid-state drive Equipped with an Intel Core i5-7200u 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 3.0- MB L3 cache, dual core, 15 W) and the Windows 10 operating system Equipped with an Intel Core i5-7200u 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 3.0- MB L3 cache, dual core, 15 W) and a non-windows operating system Equipped with an Intel Core i3-7100u 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system for use with a solid-state drive Equipped with an Intel Core i3-7100u 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and a non-windows operating system for use with a solid-state drive Equipped with an Intel Core i3-7100u 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system Equipped with an Intel Core i3-7100u 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and a non-windows operating system Equipped with an Intel Pentium N GHz processor (SC turbo up to 2.56-GHz) processor (1600-MHz FSB, 2.0-MB L2 cache, quad core, 6 W) and the Windows 10 operating system Equipped with an Intel Pentium N GHz processor (SC turbo up to 2.56-GHz) processor (1600-MHz FSB, 2.0-MB L2 cache, quad core, 6 W) and a non-windows 10 operating system For use on all computer models: Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0- MB L3 cache, dual core, 15 W) and the Windows 10 operating system Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0- MB L3 cache, dual core, 15 W) and the Windows 10 operating system Equipped with an Intel Core i3-6100u 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system, for use with the solid-state drive configuration Equipped with an Intel Core i3-6100u 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and a non-windows operating system, for use with the solid-state drive configuration Equipped with an Intel Core i3-6100u 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system Equipped with an Intel Core i3-6100u 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system Before removing the system board, follow these steps: Component replacement procedures 51

60 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Remove the battery (see Battery on page 42). 6. Remove the USB port shield (see USB port shield on page 50). NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board. WLAN module (see WLAN module on page 54) Fan/heat sink assembly (see Fan/heat sink assembly on page 56) Memory modules (see Memory module on page 58) Remove the system board: 1. Disconnect the following cables from the system board: (1) Audio/USB board ZIF connector cable (2) RTC battery cable (3) Webcam/microphone module cable (4) Speaker cable (5) WLAN antenna cables 52 Chapter 5 Removal and replacement procedures for authorized service provider parts

61 2. Disconnect the following cables from the system board: (6) Mass storage device ZIF connector cable (7) Display panel cable (8) Power connector cable 3. Remove the ten Phillips PM screws that secure the system board to the base enclosure. 4. Lift the left side of the system board (1) until it rests at an angle. Component replacement procedures 53

62 5. Remove the system board (2) by sliding it up and to the left at an angle. WLAN module Reverse this procedure to install the system board. Description Spare part number For for use only on computer models with model numbers m3-u100 through m3-u199 and m13-u100 through m13-u199: Intel Dual Band Wireless-AC ac 2 2 WiFi + Bluetooth 4.0 Combo Adapter (for use only in North America and Europe) Intel Dual Band Wireless-AC ac 1 1 WiFi + Bluetooth 4.2 Combo Adapter (non vpro) For use on all computer models: Intel Dual Band Wireless-AC ac Bluetooth 4.2 LE Combo Adapter Realtek RTL8723BE b/g/n 1 1 Wi-Fi + Bluetooth 4.0 Combo Adapter Before removing the WLAN module, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34), and then remove the following components: 54 Chapter 5 Removal and replacement procedures for authorized service provider parts

63 a. Battery (see Battery on page 42). b. USB port shield (see USB port shield on page 50). c. System board (see System board on page 51). Remove the WLAN module: 1. Turn the system board upside down with the front toward you. 2. Remove the Phillips PM screw (1) that secures the WLAN module to the system board. (The WLAN module tilts up (2).) 3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. Reverse this procedure to install the WLAN module. Component replacement procedures 55

64 Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes thermal material. Description Spare part number For use only on computer models equipped with an Intel CoreT or Intel Core processor For use only on computer models equipped with an Intel Pentium processor Before removing the fan/heat sink assembly, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34), and then remove the following components: a. Battery (see Battery on page 42). b. USB port shield (see USB port shield on page 50). c. System board (see System board on page 51). Remove the fan/heat sink assembly: 1. Turn the system board upside down with the front toward you. 2. Disconnect the fan cable (1) from the system board. 3. Loosen the four captive screws (2) that secure the fan/heat sink assembly to the system board. 4. Remove the fan/heat sink assembly (3). 56 Chapter 5 Removal and replacement procedures for authorized service provider parts

65 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. Component replacement procedures 57

66 Memory module Description Spare part number For use only on computer models with model numbers m3-u100 through m3-u199): 8.0-GB PCL GB PCL For use only on computer models with model numbers m3-u000 through m3-u099): 8.0-GB 2133 DDR GB 2133 DDR GB 2133 DDR Before removing the memory module, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34), and then remove the following components: a. Battery (see Battery on page 42). b. USB port shield (see USB port shield on page 50). c. System board (see System board on page 51). Remove the memory module(s): 1. Turn the system board upside down with the front toward you. 58 Chapter 5 Removal and replacement procedures for authorized service provider parts

67 2. Remove the memory module shield that covers the memory module slots. The memory module shield is included in the Shielding Kit, spare part number Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 4. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module. Component replacement procedures 59

68 Speakers Description Spare part number Speakers (include left and right speakers and cables) Before removing the speakers, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34), and then remove the following components: a. Battery (see Battery on page 42). b. USB port shield (see USB port shield on page 50). c. System board (see System board on page 51). Remove the speakers: 1. Release the speaker cable from the routing channel (1). 2. Remove the two Phillips PM screws (2) that secure the speakers to the base enclosure. 3. Release the shielding (3) that secures the speaker cable to the base enclosure. 4. Remove the speakers (4). Reverse this procedure to install the speakers. 60 Chapter 5 Removal and replacement procedures for authorized service provider parts

69 Power connector cable Description Spare part number Power connector cable Before removing the power connector cable, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34), and then remove the following components: a. Battery (see Battery on page 42). b. USB port shield (see USB port shield on page 50). c. System board (see System board on page 51). Remove the power connector cable: 1. Slide the power connector cable bracket forward, and then remove it (1). 2. Slide the power connector cable forward, and then remove it (2). Reverse this procedure to install the power connector cable. Component replacement procedures 61

70 Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34), and then remove the following components: a. Battery (see Battery on page 42). b. USB port shield (see USB port shield on page 50). c. System board (see System board on page 51). Remove the display assembly: 1. Remove the five Phillips PM screws (1) that secure the display assembly to the base enclosure. 2. Release the display assembly (2) by sliding it forward. 3. Remove the display assembly (3). 4. If it is necessary to replace the display panel assembly: NOTE: The display panel assembly spare part kit includes the display bezel, display panel, display panel cable, and the TouchScreen board. 62 Chapter 5 Removal and replacement procedures for authorized service provider parts

71 CAUTION: When separating the display panel assembly from the display back cover, do not apply pressure at the middle bottom portion of the display panel. Applying pressure at this section of the panel can lead to damage to the TouchScreen board. a. Use a case utility tool to separate the display panel assembly (1) from the display back cover. b. Lift the top edge of the display panel assembly (2) and swing it up and forward until it rests at an angle. c. Remove the display panel assembly. The display panel assembly is available using spare part numbers (13.3-in, ( ), FHD, UWVA/IPS, WLED, 16:9 ultra wide aspect ratio, AntiGlare, ultra-slim-bent (2.85- mm), TouchScreen, MultiTouch-enabled, edp)) and (13.3-in, ( ), HD, UWVA/ IPS, WLED, 16:9 ultra wide aspect ratio, AntiGlare, ultra-slim-bent (2.85-mm), TouchScreen, MultiTouch-enabled, edp)). 5. If it is necessary to replace the webcam/microphone module: a. Remove the display panel assembly. b. Detach the webcam/microphone module (1) from the display back cover. (The webcam/ microphone module is secured to the display back cover with double-sided adhesive.) c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. Component replacement procedures 63

72 d. Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part number The webcam/ microphone module spare part kit includes 2 microphone rubber isolators and double-sided adhesive but does not include the webcam/microphone module cable. The webcam/microphone module cable is available using spare part number If it is necessary to replace the G-sensor board: a. Remove the display panel assembly. b. Release the shielding (1) that covers the G-sensor board. c. Release the ZIF connector (2) to which the display panel cable is attached, then disconnect the display panel cable from the G-sensor board. 64 Chapter 5 Removal and replacement procedures for authorized service provider parts

73 d. Slide the G-sensor board (3) away from the display enclosure, and then remove the G- sensor board. The G-sensor board is available using spare part number If it is necessary to replace the display hinges: a. Remove the display panel assembly. b. Remove the six Phillips PM broad head screws that secure the display hinges to the display back cover. Component replacement procedures 65

74 c. Release the display hinge (1) by rotating it away from the display enclosure. d. Remove the display hinge (2). The display hinges are available using spare part number and include the hinge covers. 8. If it is necessary to replace the wireless antenna: a. Remove the display panel assembly. b. Remove the display hinges. c. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are secured to the display back cover with double-sided adhesive.) d. Release the wireless antenna cables from the routing clips (2) and channel built into the display back cover. 66 Chapter 5 Removal and replacement procedures for authorized service provider parts