Default Mailbox List [ ] Indicates Aspire Mail, Aspire Mail FMS+, and UltraMail capacities.

Transcription

1 The Aspire Mail, Aspire Mail FMS+, Aspire Mail Plus, and Aspire Mail DMS are for Aspire only. Aspire Mail and Aspire Mail FMS+ use a compact flash card. Aspire Mail Plus and Aspire Mail DMS use a hard disk. Turn the page for a complete list of part numbers. If you are not familiar with the Aspire Mail Features, read the Feature Glossary in the Aspire Mail and UltraMail System Guide. Default Mailbox List [ ] Indicates Aspire Mail, Aspire Mail FMS+, and UltraMail capacities. Mailbox Type Mailbox Numbers ACD Announcement None Announcement Call Routing Directory Dialing None Distribution Future Delivery 861 Guest 819, , , , 850 Interactive None Message Center Modem 862 Network None Subscriber [ ] Trunk [ ] Undefined 666 (1666 in DMS) [17] Total 1000 (2,000 in DMS) [200] Answering Tables=16 (50 in DMS) Dial Action Tables=100 (500 in DMS) Throughout this guide, Aspire Mail options marked with < brackets > do not apply to Aspire Mail DMS. There is no database compatibility between Aspire Mail, Aspire Mail FMS+, Aspire Mail Plus, and Aspire Mail DMS. Be sure the telephone system time and date is correct before installing the voice mail system. If you set the phone system date and time after installing voice mail, be sure to shut down and then reset the voice mail PCB. Aspire Mail Including Aspire Mail DMS and FMS+ Quick Setup Guide For additional resources, certified Aspire technicians can visit our Technical Support Site on the web at ws1.necii.com (registration required).

2 This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC Unified Solutions, Inc. 4 Forest Parkway Shelton, CT Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions, Inc by NEC Unified Solutions, Inc. All Rights Reserved. Printed in U.S.A.

3 Part Numbers (Includes UltraMail, UltraMail 2000, Aspire Mail, Aspire Mail FMS+, Aspire Mail Plus, and Aspire Mail DMS) Part Number Description Voice Mail PCBs Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus Aspire Mail DMS Aspire Mail (Flash-based), 2 Port, 3 Hour, 200 Mailboxes, 1400 Messages (max.) Aspire Mail (Flash-based), 4 Port, 3 Hour, 200 Mailboxes, 1400 Messages (max.) Aspire Mail FMS+ (Flash-based), 4 Port, 30 Hour, 200 Mailboxes, 7000 Messages (max.) Aspire Mail Plus (Hard disk), 4 Port, 1400 Hours (approximate) 1000 Mailboxes, 7000 Messages (max.) Aspire Mail Plus (Hard disk), 8 Port, 1400 Hours (approximate) 1000 Mailboxes, 7000 Messages (max.) Aspire Mail DMS (Hard disk), 4 Port, 1400 Hours (minimum) 2000 Mailboxes, 14,000 Messages (max.) Aspire Mail DMS (Hard disk), 8 Port, 1400 Hours (minimum) 2000 Mailboxes, 14,000 Messages (max.) Port Expansion Port Expansion PCBs Port Expansion PCB for Aspire Mail (P/Ns and ) Port Expansion PCB for Aspire Mail Plus 4 Port (P/N ) Port Expansion PCB for Aspire Mail Plus 8 Port (P/N ) Port Expansion PCB for Aspire Mail DMS Port Expansion Software Upgrades Aspire Mail (P/N ) 2 Port to 4 Port Software Upgrade Aspire Mail FMS+ (P/N ) 4 Port to 8 Port Software Upgrade Aspire Mail DMS (P/N ) 4 Port to 8 Port Software Upgrade License Expansion and Feature Activation Seat Desktop Messaging/Call Control License Expansion for Aspire Mail DMS (25 seats provided standard, 205 total) AMIS Networking for Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus (Feature standard in Aspire Mail DMS)

4

5 Table of Contents Table of Contents Introduction How To Use This Quick Setup Guide Specifications Aspire Mail PCB Installation Installation in Aspire Aspire System Requirements Installation Shutting Down the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus /Aspire Mail DMS PCB Shutting Down then Resetting the Aspire Mail/Aspire Mail FMS+ /Aspire Mail Plus/Aspire Mail DMS PCB Adding Ports to the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCBs... 5 Replacing a 4 Port Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus PCB with an 8 Port Aspire Mail Plus/Aspire Mail DMS PCB Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS LEDs Connecting Aspire Mail Plus/Aspire Mail DMS to a LAN <Connecting Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus to a PC> Programming Aspire Aspire Start-Up Programming Additional Aspire Programming Default Automated Attendant Answering Automated Attendant Block Diagram Admin Installation System Requirements Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus Requirements Aspire Mail DMS Requirements Setting IP Addresses Setting the IP Address for Network Communication Setting the Gateway Address for Network Communication <Setting the IP Address for Direct (Serial Port) Communication> Setting the Domain Name Server (DMS Only) <Admin Program Installation> Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus <Starting the Admin Program> <Admin Startup Programming> Aspire Mail DMS Admin Installation Installing and Starting the Admin Program for Aspire Mail DMS Accessing the Aspire Mail DMS Options Administrator Log On User Log On Log Out Navigating the Aspire Mail DMS Admin Program Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP Overview Making a New Dial-Up Connection with Windows Making a New Dial-Up Connection with Windows XP Aspire Mail Quick Setup Guide Table of Contents i

6 Table of Contents Calling the Remote System in UltraMail 2000, Aspire Mail, and Aspire Mail Plus Setting Up an External Modem in UltraMail and Calling the Remote System Part 1: Set up a New Dial-Up Connection on the office PC that you will use to remotely program UltraMail Part 2: Initialize and Set Up the Remote Modem and the Installation Site Part 3: Call the Remote Modem and Start the Admin Program Part 4: Ending the Admin Programming session Upgrading the Hardware Installing the Port Expansion Software Upgrade Overview Entering the Port Expansion Authorization Code Part 1: Obtaining the Port Expansion Authorization Code Part 2: Entering the Port Expansion Authorization Code ing the Port Expansion Authorization Code to Customer Service < ing the Code in Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus> ing the Code in Aspire Mail DMS Upgrading the Software <Upgrading Flash-Based Aspire Mail/Aspire Mail FMS+/UltraMail> <Flash-Based Upgrade Procedure> <Part 1: Backing Up the Site Greetings and Voice Mail Database> <Part 2: Shutting Down the Voice Mail Application and Removing the Flash Card> <Part 3: Installing the new Flash Card and Loading the new Aspire Mail Software> <Part 4: Restoring the Site Greetings and Voice Mail System Database> <Upgrading Aspire Mail Plus (Disk-Based)> <Hard Disk-Based Upgrade Procedure> <Part 1: Connect to the Aspire Mail Plus RS232 Port> <Part 2: Running the Upgrade Utility> <Part 3: Removing the Flash Card and Restarting> <Part 4: Verify the IP Address and Gateway Address> Upgrading Aspire Mail DMS Aspire Mail DMS Software Upgrade Procedure Part 1: Upload the Software Update Files to Aspire Mail DMS Part 2: Decompressing the Uploaded Software Update Files Activating Features and Upgrading Licenses Overview Entering the Authorization Code Part 1: Obtaining the Authorization Code Part 2: Entering the Feature or Option Authorization Code ing the Feature Activation or License Expansion Code to Customer Service < ing the Code in Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus> ing the Code in Aspire Mail DMS ii Table of Contents Aspire Mail Quick Setup Guide

7 Table of Contents <Line Editor> <Activating the Line Editor> <Creating Admin Dial-Up Connections> <Dial-Up Connections for Windows 2000> <Creating a Dial-Up Network Connection for Windows 2000> <Dial-Up Connections for Windows XP> <Creating a Dial-Up Connection for Windows XP> Aspire Mail Quick Setup Guide Table of Contents iii

8 Table of Contents iv Table of Contents Aspire Mail Quick Setup Guide

9 Introduction Introduction Introduction How To Use This Quick Setup Guide Specifications Ports Use this Quick Setup Guide to: Install the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCB. Aspire Mail/Aspire Mail Plus/Aspire Mail DMS is compatible only with the Aspire system. Program the telephone system to work with the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCB. Install the Admin Program. This is a Windows-based administrative program that provides access to all the voice mail application software options. The following table shows the basic capacities of the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/ Aspire Mail DMS systems. Aspire Mail Specifications Aspire Mail (Flash-based) Aspire Mail Plus (Hard disk) Aspire Mail DMS (Hard disk) Aspire Mail: 2, 4, 6, 8 Aspire Mail FMS+: 4,8 4 Port PCB: 4, 8 8 Port PCB: 8, 16 4 Port PCB: 4, 8, 12 8 Port PCB: 8, 16 Mailboxes Storage Hours Maximum Messages TCPIP Ports Aspire Mail: 3 Aspire Mail FMS+: 30 Aspire Mail:1400 Aspire Mail FMS+: 7000 Admin Program: 2000 (programmable) 1400 (Approximate) 1400 (minimum) ,000 Admin Program: 80 (fixed) Call Control: 200 (fixed) Aspire Mail Quick Setup Guide 1

10 Aspire Mail PCB Installation Installation in Aspire Aspire Mail PCB Installation Installation in Aspire Aspire System Requirements Installation in Aspire requires the following: System Software version 0.26 or higher. Review the following Aspire Port Requirements table. It shows the number of station ports (and corresponding extensions) required for each Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS configuration. Aspire Port Requirements Part Number Description Consecutive Extension Ports Port Aspire Mail (Flash-based) Port Aspire Mail (Flash-based) with Port Aspire Mail (Flash-based) with 4 Port Expansion PCB with Port Aspire Mail (Flash-based) with 4 Port 8 Expansion PCB Port Aspire Mail FMS+ (Flash-based) with Port Aspire Mail FMS+ (Flash-based) with 4 Port to 8 Port Software Upgrade Port Aspire Mail Plus (Hard disk) with Port Aspire Mail Plus (Hard disk) with 4 Port 8 Expansion PCB Port Aspire Mail Plus (Hard disk) and Port Aspire Mail Plus (Hard disk) with 8 Port 16 Expansion PCB Port Aspire Mail DMS (Hard disk) and Port Aspire Mail DMS (Hard disk) with 8 Port Expansion PCB Port Aspire Mail Plus (Hard disk) and Port Aspire Mail Plus (Hard disk) with 8 Port 16 Expansion 1 The excess ports cannot be used by any other device. 2 Aspire Mail Quick Setup Guide

11 Aspire Mail PCB Installation Installation in Aspire Installation Important To prevent static damage, use a grounded wrist strap when handling the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB. The boot time for Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus is approximately 3 minutes. The boot time for Aspire Mail DMS is 5-10 minutes, depending on the tasks the Aspire Mail DMS PCB has to perform during startup. Before installing the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB, be sure the phone system is powered up and functioning normally. In addition, make a record of your system s extension numbers. Once installed, Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS will use the next consecutive set of 4, 8, or 16 extension numbers (depending on the capacity of the PCB). Aspire Mail PCBs (P/Ns and ) and the 4 Port Aspire Mail Plus PCB (P/N ) without the Expansion PCB use 4 extension numbers. These PCBs with the Expansion PCB installed use 8 extension numbers. The Aspire Mail FMS+ PCB (P/N ) without the 4 port software upgrade uses 4 extension numbers. The PCB with the 4 port software upgrade uses 8 extension numbers. The 8 Port Aspire Mail Plus PCB (P/N ) without an Expansion PCB uses 8 extension numbers. This PCB with the Expansion PCB installed uses 16 extension numbers. The 4 Port Aspire Mail DMS PCB (P/N ) without an Expansion PCB uses 4 extension numbers. This PCB with the Expansion PCB installed uses 16 extension numbers. The 8 Port Aspire Mail DMS PCB (P/N ) without an Expansion PCB uses 8 extension numbers. This PCB with the Expansion PCB installed uses 16 extension numbers. Before installing the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB: 1. Slide the RUN/BLOCK switch (if installed) to the RUN position. 2. Insert the battery into the battery clips. It provides battery back-up for the PCB s Real Time Clock. - For a replacement battery, use NEC P/N EX (Sony CR2032). 3. Check the position of jumper TP8. - For Aspire Mail FMS+ (i.e., without a hard disk), place the TP8 jumper on pins 1 and 2. - For Aspire Mail Plus/Aspire Mail DMS (i.e., hard disk version), place the TP8 jumper on pins 2 and Check the position of jumper TP16. - Place the TP16 jumper on pins 1 and Check the position of the SW3 switches. - All four SW3 switches must be in the Off position (i.e., pushed away from the PCB). To install the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB: 1. Plug Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS into any available universal slot (S1-S8). 2. For Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus, allow about 3 minutes for the PCB and voice mail application software to load. For Aspire Mail DMS, allow about 5-10 minutes. 3. Check the Aspire LEDs for proper operation. See Figure 2: Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS LEDs on page 8 for more. 4. Go to Aspire Start-Up Programming on page 11 to set up your Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS programming. Aspire Mail Quick Setup Guide 3

12 Aspire Mail PCB Installation Installation in Aspire Shutting Down the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB You should always shut down the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB before unplugging it, resetting it, or powering down the Aspire system. Shutting down the PCB will also shut down the associated voice mail application program. To shut down the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB: 1. Momentarily press (tap) the Reset button. 2. Verify that the Shut Down LED is On (green or red). See Figure 2: Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS LEDs on page 8 for more. Shutting Down then Resetting the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/ Aspire Mail DMS PCB You may need to shut down and then reset the PCB for maintenance purposes. Resetting the PCB will also restart the associated voice mail application program. If you reset the Aspire system using the Reset button on the CPRU PCB, you must shut down and then reset the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB after the phone system restarts. To shut down and then reset the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB: 1. Momentarily press (tap) the Reset button and wait for the PCB to shut down (i.e., Shut Down LED On). 2. Press the Reset button for about 6 seconds. (Wait for the LIVE, APP and SDOWN LEDs to come on green.) 3. The PCB and voice mail application program will restart. 4 Aspire Mail Quick Setup Guide

13 Aspire Mail PCB Installation Installation in Aspire Adding Ports to the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCBs The Port Expansion PCBs add additional voice mail ports to your Aspire Mail/Aspire Mail Plus PCB. Expansion PCB P/N adds 4 additional ports to Aspire Mail PCB P/Ns and Expansion PCB P/N adds 4 additional ports to Aspire Mail Plus PCB P/N Expansion PCB P/N adds 8 additional ports to Aspire Mail Plus PCB P/N Expansion PCB P/N adds 8 additional ports to Aspire Mail DMS PCBs P/Ns and Important! Only install 8 Port Expansion PCB P/N on 8 Port Aspire Mail Plus PCB P/N Only install 4 Port Expansion PCB P/N on 4 Port Aspire Mail Plus PCB P/N Only install 4 Port Expansion PCB P/N on Aspire Mail PCBs P/Ns and Only install 8 Port Expansion PCB P/N on Aspire Mail DMS PCBs P/Ns and To install the Port Expansion PCB: 1. Shut down the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCB. 2. Unplug the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCB and place it on a flat, clean, staticfree surface. 3. Snap in the plastic standoffs as in shown Figure 1: Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/ Aspire Mail DMS PCB on page 7, then plug in the Port Expansion PCB. 4. Use 90-05: Slot Control to delete the slot from which you removed the Aspire Mail/Aspire Mail Plus/ Aspire Mail DMS PCB. 5. Plug the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCB back into the same slot from which you removed it. 6. The Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCB and voice mail application program will automatically restart. In Aspire Mail DMS, shut down and then reset the Aspire Mail DMS PCB again. 7. Use the following programs to set up the additional voice mail ports added by the expansion PCB : Department Group Assignment for Extensions : Single Line Telephone Basic Data Setup - SLT Signaling Type : Single Line Telephone Basic Data Setup - Terminal Type : Single Line Telephone Basic Data Setup, Caller ID Function for External Module 8. If you are adding ports to the 8 Port Aspire Mail Plus PCB (P/N ): Go to File: Install: Ports to add the additional 8 ports on the Expansion PCB. Go to View: Installation Settings to verify that the additional ports are properly installed. 9. If you are adding ports to the 8 Port Aspire Mail DMS PCB (P/N): Go to Installation: Ports and Mailbox Security Code to add the additional 8 ports on the Expansion PCB. Aspire Mail Quick Setup Guide 5

14 Aspire Mail PCB Installation Installation in Aspire Replacing a 4 Port Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus PCB with an 8 Port Aspire Mail Plus/Aspire Mail DMS PCB Review the following instructions if you want to upgrade your telephone system by replacing a 4 Port PCB (P/N , , , or ) with an 8 Port Aspire Mail Plus PCB (P/N ) or Aspire Mail DMS PCB (P/N ). To replace a 4 Port PCB with an 8 Port Aspire Mail Plus/Aspire Mail DMS PCB: 1. Shut down the 4 Port PCB. 2. Unplug the existing 4 Port PCB. 3. Use 90-05: Slot Control to delete the slot from which you removed the 4 Port PCB. 4. Plug the new 8 Port Aspire Mail Plus/Aspire Mail DMS PCB into the same slot from which you removed the old PCB. 5. The new Aspire Mail Plus/Aspire Mail DMS PCB and voice mail application program will automatically restart. 6. Use the following programs to set up the additional voice mail ports added by the new PCB : Department Group Assignment for Extensions : Single Line Telephone Basic Data Setup - SLT Signaling Type : Single Line Telephone Basic Data Setup - Terminal Type : Single Line Telephone Basic Data Setup, Caller ID Function for External Module 7. To verify the installation: In Aspire Mail Plus, in the System Guide go to View: Installation Settings to verify that all the ports on the new PCB are properly installed. In Aspire Mail DMS, in the System Guide go to Installation: Ports and Mailbox Security Code to verify that all the ports on the new PCB are properly installed. 6 Aspire Mail Quick Setup Guide

15 Aspire Mail PCB Installation Installation in Aspire (Not for Aspire Mail FMS+) Shut Down/Reset button Flash card (Aspire Mail/ Aspire Mail FMS+ only) Switch SW3 RS232 port CAUTION Do not press on the hard disk cover Port Expansion PCB TP16 LAN connector (Aspire Mail FMS+/ Aspire Mail Plus/ Aspire Mail DMS only) Hard disk (Aspire Mail Plus/ Aspire Mail DMS only) TP8 Not for Aspire Mail Figure 1: Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB Aspire Mail Quick Setup Guide 7

16 Aspire Mail PCB Installation Installation in Aspire Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS LEDs The LEDs show the status of the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB. Refer to the table below for LED flash rates. Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus PCB LEDs Name Description Flash Rates LIVE PCB Alive Fast flash green while running. On green while PCB is starting up. Off if PCB is not communicating with system. APP Voice Mail Application Status Fast flash green while application is starting up. Slow flash green while application is running. On red when voice mail application is shut down. SDOWN Voice Mail Application Shut Down Status Normally off. Fast flash green while reset button is depressed. Slow flash green during shutdown process. On green when normal shut down is complete. On red when forced shut down is complete (allow approximately 3 minutes for forced shut down). BL1-BL8 Voice Mail Port Activity On red when port is active. CF POW Compact Flash Power On red when Compact Flash is powered up. DRIVE ACT Hard Drive Activity Flashing green during hard drive or Compact Flash activity. HDD POW Hard Drive Power On red when hard drive is powered up. LIVE APP (Application) SDOWN (Shut Down) BL1-BL8 CF POW (Compact Flash Power) DRIVE ACT (Drive Activity) HDD POW (Hard Drive Power) Figure 2: Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS LEDs 8 Aspire Mail Quick Setup Guide

17 Aspire Mail PCB Installation Installation in Aspire Connecting Aspire Mail Plus/Aspire Mail DMS to a LAN You can use the Aspire Mail Plus/Aspire Mail DMS LAN (Local Area Network) connection for local and remote programming. The Admin program can use this connection for programming the voice mail application on the PCB. To connect Aspire Mail Plus/Aspire Mail DMS to a LAN: 1. Be sure the Aspire Mail Plus/Aspire Mail DMS PCB is properly plugged in and running. 2. Following the manufacturer s instructions, install your hub, router, or switch. 3. Using standard CAT5 straight-through cables, connect the Aspire Mail Plus/Aspire Mail DMS and your PC to LAN connections on your hub, router, or switch. (Optional) To directly connect to the LAN connector, use a CAT5 cross-over cable. 4. Verify that the green LED on the Aspire Mail Plus/Aspire Mail DMS PCB LAN connector is flashing. If this LED is off, your LAN connection is not functioning. 5. Optionally connect your hub, router, or switch to your WAN (Wide Area Network) Flash card (Aspire Mail/ Aspire Mail FMS+ only) LAN connector (Aspire Mail FMS+/ Aspire Mail Plus/ Aspire Mail DMS only) CAUTION Do not press on the hard disk cover Typical hub, router, or switch Straight-through CAT5 cables Power supply Figure 3: Connecting Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS to a LAN Aspire Mail Quick Setup Guide 9

18 Aspire Mail PCB Installation Installation in Aspire <Connecting Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus to a PC> You can directly connect your PC to the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus RS232 port for local programming. The Admin program can use this connection for programming the voice mail application on the PCB. To connect Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus to your PC: 1. Be sure the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus PCB is properly plugged in and running. 2. Verify that the TP16 jumper is on pins 1 and Plug one end of a 9-pin female to 9-pin female null modem cable into the RS232 port on the Aspire Mail/ Aspire Mail FMS+/Aspire Mail Plus PCB. 4. Plug the other end of the same cable into the RS232 port on the back of your PC. Your PC may require adaptors or a different cable configuration Flash card (Aspire Mail/ Aspire Mail FMS+ only) RS232 port DTE CAUTION Do not press on the hard disk cover DTE RS232 port Aspire Mail 9-pin to 9-pin Null Modem Cable To Aspire Mail Serial Port To PC Serial Port LAN connector (Aspire Mail FMS+/ Aspire Mail Plus/ Aspire Mail DMS only) 9 pin female to 9 pin female null modem cable P/N Figure 4: Connecting Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus to a PC 10 Aspire Mail Quick Setup Guide

19 Programming Aspire Programming Aspire Aspire Start-Up Programming Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Assign the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS extension numbers to a unique Department Group : Department Group Assignment for Extensions - Assign the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS extensions to a unique Department Group (e.g., 2). - No other extensions should be in this group. - These extensions are the extensions the system assigns to the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB. - Do not use Department Group 1. - The extensions should be consecutive. - Be sure to set up the Department Group in order. (For example, the first extension should be order 1, the second order 2, etc.) By default, all extensions are in Department Group 1. Assign a master number to the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS Department Group : Department Group Pilot Numbers - Assign the Pilot Number for the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS Department Group (e.g., 700). By default, there are no Pilot Numbers assigned. Specify the Department Group used for Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS : Voice Mail Integration Options, Voice Mail Department Group Number - Enter the Department Group you assigned in step 1 above (e.g., 2). By default, there is no Department Group assigned. Set the dialing type to Dial Pulse (DP) for each Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/ Aspire Mail DMS extension : Single Line Telephone Basic Data Setup - SLT Signaling Type - For each Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS extension, enter 0 (DP). By default, this option is 1 (DTMF). Set the terminal type for each Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS extension : Single Line Telephone Basic Data Setup - Terminal Type - For each Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS extension, enter 1. - This allows Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS to receive voice mail commands dialed from system extensions. By default, this option is 0. Program Voice Mail keys on system extensions : Programming Function Keys - Voice Mail keys are code Normally, the additional data is the number of the extension you are programming. - Keysets can also have Voice Mail keys for Virtual Extensions, a co-worker, or an uninstalled extension (for Message Center operation). - Extension users can use Service Code 851 to set up their own Voice Mail keys. By default, there are no Voice Mail keys assigned. Optionally set up the MSG key for Voice Mail operation : Multi-Line Telephone Basic Data Setup, MSG Key Operation Mode - For each keyset, enter 1 to optionally have the MSG key function as a Voice Mail key (rather than a Message Waiting key). By default, a keyset s MSG key is assigned for Message Waiting (0). Aspire Mail Quick Setup Guide 11

20 Programming Aspire Step 8 To have the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS Automated Attendant answer outside calls, set up DILs to voice mail : Incoming Call Trunk Setup - Assign Service Type 4 to each trunk you want to be a DIL. Make a separate entry for each Night Service mode. By default, trunks are Service Type 0 (Normal) : DIL Assignment - For each trunk you designated in step 8.1, enter the first (lowest) voice mail extension number as the DIL destination. (These are the extensions you assigned to the Aspire Mail/ Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS Department Group in step 1 above.) Make a separate entry for each Night Service mode. By default, there are no DIL destinations programmed. Additional Aspire Programming 1. Disable External Reverse for each voice mail port : Single Line Telephone Basic Data Setup, External Reverse - This option must be disabled (0). By default, this option is disabled (0). 2. Disable Extension Reverse for each voice mail port : Single Line Telephone Basic Data Setup, Extension Reverse - This option must be disabled (0). By default, this option is disabled (0). 3. Disable External Module Caller ID for each voice mail port : Single Line Telephone Basic Data Setup, Caller ID Function for External Module - This option must be disabled (0). By default, this option is disabled (0). 4. Set up the proper queuing when all voice mail ports are busy : Department Group Basic Data Setup, Minimum Queuing Number of Extension Group Call - Set this option to 1 (unlimited queuing). By default, this option is 0 (no queuing). Refer to Voice Mail in the Aspire Software Manual for more programming. 12 Aspire Mail Quick Setup Guide

21 Programming Default Automated Attendant Answering Default Automated Attendant Answering Automated Attendant Block Diagram DIL to Voice Mail Master (700) The following block diagram shows the default Automated Attendant setup. See Automated Attendant in the System Guide for more. Default Automated Attendant Answering Port Options Answering Table 1 Customize: Port Options: Answering Table Customize: Answering Tables From the System Administrator s mailbox (300), record a Welcome Message (SA + W) and Instruction Menu (SA + I) for the active Call Routing Mailbox. Monday-Friday 8:00AM Call Routing Mailbox 811 Customize: Mailbox Options Edit 811 Dial Action Table 1 Customize: Dial Action Table Monday-Friday Noon Monday-Thursday 5:00PM Call Routing Mailbox 812 Call Routing Mailbox 813 Customize: Mailbox Options Edit 812 Customize: Mailbox Options Edit 813 Dial Action Table 1 and 2 Dialing Options Dial an extension number, or 0 for the operator All ports Dial Action Table 2 Customize: Dial Action Table Friday 5:00PM Call Routing Mailbox 814 Customize: Mailbox Options Edit 814 Use Answering Table 1 Which chooses Call Routing Mailboxes (depending on day/time). And Dial Action Tables 1 or 2 With these dialing options Aspire Mail Quick Setup Guide 13

22 Admin Installation System Requirements Admin Installation System Requirements Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus Requirements Important After installing the Admin program, do not change the name of the computer on which the program is installed (i.e., do not right click My Computer + Properties + Computer Name). This will disable the Admin program. Operating System Windows 2000 or Windows XP Processor Pentium 166 MHz or higher, mouse required Memory (RAM) 72 MBytes (84 MBytes recommended) Hard Drive Space 120 MBytes empty space prior to installation Video VGA (16-bit or 24-bit SVGA recommended) Network Adapter Required for LAN connection (10-baseT minimum) Modem Required for remote modem connection Com port Required for direct (serial) connection Aspire Mail DMS Requirements Operating System Use one of the following or higher: - Windows 98 (Service Pack 2) - Windows NT Windows Windows XP Processor Pentium 400 MHZ or higher, mouse required Memory (RAM) 256 MBytes (minimum) Video VGA (16-bit or 24-bit SVGA recommended) Network Adapter Required for LAN connection (10-baseT minimum) Modem Required for remote modem connection Browser Internet Explorer 5.00 or higher with JavaScript and cookies enabled Setting IP Addresses 14 Aspire Mail Quick Setup Guide

23 Admin Installation Setting IP Addresses Setting the IP Address for Network Communication Compatibility Guidelines: Entering an IP address that contains a succession of nines (e.g., 999) requires voice mail software version or higher. In earlier versions, the voice mail would hang up in the middle of data entry if the code contained a succession of nines. The Admin program uses TCP/IP protocol to communicate with the voice mail application over the LAN. For Aspire Mail Plus/Aspire Mail DMS, to communicate over the LAN you must set the IP address and subnet mask before installing the Admin Program. These options do not apply to Aspire Mail (Flashbased) PCBs (or if you are connected to the PCB s serial port). Check with your IT Manager before entering data for this option. The IP Address is the TCP/IP identity of the Aspire Mail Plus/Aspire Mail DMS PCB on your LAN. The subnet mask distinguishes addresses of computers on your LAN from those outside your network (e.g., on the internet or a private WAN). - For example, in the default TCP/IP address ( ) with a 24-bit subnet mask, is the masked part of the address and describes the IP address of your network. The Aspire Mail PCB address is If Admin sends a message to a computer with an IP address that is on your network (i.e., its address begins with ), it communicates directly with it (peer to peer). - If Admin sends a message to a computer with an IP address that is not on your network (i.e., its address does not begin with ), it forwards its response to your router s Gateway address. See Setting the Gateway Address for Network Communication on page 17 for more. Subnet Mast Example Octet 1 Octet 2 Octet 3 Octet 4 Network IP Range 8 Bit Mask (Class A) 16 Bit Mask (Class B) 24 Bit Mask (Class C) ***.***.*** ***.*** *** If there is no router at the installation site, leave the Aspire Mail Plus/Aspire Mail DMS IP address at its default value ( ) and set the IP address of your PC to Log onto System Administrator s mailbox (301) Setting the TCP/IP Address [Default = with 24 bit subnet mask] SA (72) Access the System Administrator options TCPIP (82747) Select the TCP/IP address option The voice prompts will announce your default IP address (followed by an additional digit for the subnet mask - see below). Enter the desired TCP/IP address and subnet mask option Check with your network administrator. Aspire Mail Quick Setup Guide 15

24 Admin Installation Setting IP Addresses 0 Plays Help message Setting the TCP/IP Address [Default = with 24 bit subnet mask] The entry format is x*x*x*x*y#, where: x represents each octet of the TCP/IP address. y is the subnet mask option (0, 16, or 24). 0 = No subnet mask 16 = (16 bits in subnet mask) 24 = (24 bits in subnet mask) The default subnet mask option is 0 (no mask) For example, the entry for TCP/IP address with a 24 bit subnet mask is: 208*141*100*40*24# You must shut down and then reset the PCB after changing the IP address. # to exit to the System Administrator menu 16 Aspire Mail Quick Setup Guide

25 Admin Installation Setting IP Addresses Setting the Gateway Address for Network Communication Compatibility Guidelines: Entering a gateway address that contains a succession of nines (e.g., 999) requires voice mail software version or higher. In earlier versions, the voice mail would hang up in the middle of data entry if the code contained succession of nines. The gateway address is the address in the site router to which all outbound traffic is routed. The gateway address is required in order for the Admin Program to communicate with computers not on your LAN (i.e., over the internet or a private WAN). With Aspire Mail Plus/Aspire Mail DMS, to communicate over the LAN you must set the gateway address, even if you don t want to remotely program Aspire Mail Plus/ Aspire Mail DMS. If there is no router at the installation site, use the Admin TCP/IP address entered above (see Setting the IP Address for Network Communication on page 15). This gateway address option does not apply to Aspire Mail (flash-based) PCBs (or if you are connected to the PCBs serial port). Check with your IT Manager before entering data for this option. Log onto System Administrator s mailbox (301) Setting the Gateway Address [Default = ] SA (72) Access the System Administrator options GATE (4283) Select the gateway address option The voice prompts will announce the current gateway address. Enter the desired gateway address The entry format is x*x*x*x#, where: x represents each octet of the gateway address. For example, the entry for gateway address is: 208*141*100*40# You must shut down and then reset the Aspire Mail Plus/Aspire Mail DMS PCB after changing the gateway address. # to exit to the System Administrator menu 0 Plays Help message <Setting the IP Address for Direct (Serial Port) Communication> The IP address of the Aspire Mail and Aspire Mail Plus RS-232 (serial) port is fixed at You cannot change this assignment. When connecting the PC running the Admin Program directly to the PCB s serial port, you must use this fixed IP address. Aspire Mail Quick Setup Guide 17

26 Admin Installation Setting IP Addresses Setting the Domain Name Server (DMS Only) Compatibility Guidelines: This option is only available on Aspire Mail DMS. The Domain Name Server (DNS or name server) is the computer connected to the internet that converts a domain name (such as necunifiedsolutions.com) to a specific IP address for routing on the internet. If you want to use domain names to identify your SMTP and IMAP4 servers when setting up Desktop Messaging, you must make an entry for this option. The entry is the IP address of your name server. Check with your administrator. Larger companies frequently have their own name server, while smaller enterprises may have their name server hosted by a third party. Setting the Domain Name Server Log onto System Administrator s mailbox (301 by default) SA (72) Access the System Administrator options NS (67) Select the name server option The voice prompts will announce the current name server address. Enter the name server address The entry format is x*x*x*x#, where: x represents each octet of the name server address. For example, the entry for gateway address is: 208*141*100*40# You must shut down and then reset the Aspire Mail DMS PCB after changing the name server address. # to exit to the System Administrator menu 0 Plays Help message 18 Aspire Mail Quick Setup Guide

27 Admin Installation <Admin Program Installation> <Admin Program Installation> Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus To install the Admin Program: 1. Insert your Admin CD. You should see the Administration Installation start-up screen: For Dial-Up (Direct Serial) Connections Print these instructions. OR Instead of printing, optionally turn to: <Creating a Dial-Up Network Connection for Windows 2000> on page 56. <Creating a Dial-Up Connection for Windows XP> on page 60. If you don t see this screen: - Click Start + Run + Browse, then click the ULTRAMAILADMIN icon. - In the File name box, type UltraMailAdminInstall.htm. - Click OK. 2. Read and print this screen. There are additional links in this screen to supplemental instructions which are used for setting up dial-up (direct serial) connections. Print, read, and follow these instructions. OR Instead of printing, you can optionally turn to: - <Creating a Dial-Up Network Connection for Windows 2000> on page <Creating a Dial-Up Connection for Windows XP> on page 60. Aspire Mail Quick Setup Guide 19

28 Admin Installation <Admin Program Installation> 3. Scroll down in this window and double-click the Install link. You see: 4. Double-click setup.exe. You see: 5. Click Next>. You see: 20 Aspire Mail Quick Setup Guide

29 Admin Installation <Admin Program Installation> 6. Click Yes. You see: 7. Enter SQL data as follows: - For Computer, enter the name you want to assign to your Admin PC. - For User Name, enter a name of your choosing (such as the site name). - For Password, enter ctl (lower case). 8. Click Next>. You see: 9. Click Next>. The install program will copy the required files to your PC hard disk. When you see: 10. Click Create and follow the installation notes you printed in step 2 for your specific Windows version. Aspire Mail Quick Setup Guide 21

30 Admin Installation <Admin Program Installation> When you see: 11. Click Finish to complete the installation. 12. Restart your PC. 22 Aspire Mail Quick Setup Guide

31 Admin Installation <Admin Program Installation> <Starting the Admin Program> To start the Admin Program: 1. Double-click the UltraMail shortcut on your desktop. OR Click Start + Programs + UltraMail + UltraMail Admin. In either case, you see: If your installation did not automatically create a shortcut on your PC desktop, optionally create one for the following: - C:/Program Files/vm/CTL Inc/UltraMail Administration/vsDosGui.exe 2. Do the following: - For IP Address: Enter the voice mail PCB IP Address. For networked connections, this is the address you entered in Setting the IP Address for Network Communication on page 15. For direct connections, use For Service Number: Enter For Password: Enter CTL (all caps) Optionally select Save password so you don t have to re-enter your password each time. Select Use serial link if connected directly to a PC or external modem. 3. Click Connect. You should see the Admin opening screen. Aspire Mail Quick Setup Guide 23

32 Admin Installation <Admin Program Installation> <Admin Startup Programming> Use the following programmable options to customize the Admin interface. See the System Guide for more. Tools: [Options]: Field Validation Warning: Error Beep. Enable or disable an audible beep when you make an invalid program entry. Tools: [Options]: Field Validation Warning: Error Message Box. Enable or disable an error message box when you make an invalid program entry. You can enable either this option or Error Beep above. Tools: Autosave. Enable or disable Autosave. If enabled, Admin saves your program entries whenever you click OK to exit an option. If disabled, you must use File: Save Database to save your entries. Tools: Cancel Warning. Enable or disable the warning that occurs when you make an invalid program entry. This warning can be either an audible beep or a warning dialing box, depending on the setting of Field Validation Warning: Error Beep and Field Validation Warning: Error Message Box above. Tools: Auto Correct Invalid Field. Enable this option to have Admin automatically correct illegal program entries. Disable this option to have Admin enter the illegal program entry into the voice mail database without checking is validity. Tools: Info Text Color. Set the color of text in the Information box on each tab. Customize: System Options: [General2]: System Password: Password. Change the system password (normally CTL) (all caps) required for Admin to log onto voice mail. 24 Aspire Mail Quick Setup Guide

33 Admin Installation Aspire Mail DMS Admin Installation Aspire Mail DMS Admin Installation Installing and Starting the Admin Program for Aspire Mail DMS The Admin program for Aspire Mail DMS uses Internet Explorer installed on your PC and the built-in web server on the Aspire Mail DMS PCB. To start the Aspire Mail DMS Admin Program: 1. Set the Aspire Mail DMS IP and gateway addresses. Turn back to the following for more: Setting the IP Address for Network Communication on page 15. Setting the Gateway Address for Network Communication on page In the Internet Explorer Address Line, type in the Aspire Mail DMS IP address and press Enter. 3. You ll see the Admin program opening screen: Aspire Mail Quick Setup Guide 25

34 Admin Installation Aspire Mail DMS Admin Installation Accessing the Aspire Mail DMS Options Administrator Log On If you log on as an administrator, you can access and customize all the options available through the Aspire Mail DMS Admin program. To log on as an Administrator: 1. Click. You see: 2. Type ctl (lower case) in the Pass entry box. 3. Click or press Enter. You log in and see the Admin Main Menu. 4. Click a link in the Main Menu to access the screen(s) for that option. 26 Aspire Mail Quick Setup Guide

35 Admin Installation Aspire Mail DMS Admin Installation User Log On Any user that knows the IP address of the Aspire Mail DMS can program a limited set of options for their Subscriber Mailbox. The user must have a Security Code enabled for their mailbox. To log on as a user: 1. Click. You see: 2. In the Box entry box, type your Subscriber Mailbox number. 3. In the Pass entry box, type your mailbox Security Code. 4. Click or press Enter. You see the Admin user opening screen. Aspire Mail Quick Setup Guide 27

36 Admin Installation Aspire Mail DMS Admin Installation 5. Click the User Mailbox Options link. You see the Admin user options screen. 28 Aspire Mail Quick Setup Guide

37 Admin Installation Aspire Mail DMS Admin Installation Admin User Options You can customize the following options from the Admin user options screen: Admin User Options Menu Item Mailbox Option Feature Mailbox Options Tab Security Code OP + S Security Code Auto Help OP + AH Auto Help Auto Time Stamp OP + AT Auto Time Stamp Call Waiting OP + CW Call Waiting Auto Forward and Auto Forward Mailbox OP + AF Auto Forward Message Notification OP + N Message Notification Greetings/Paging Message Tab Active Greeting G Greeting Auto Attendant DND G Auto Attendant Do Not Disburb Account Tab Consult with your administrator for more on what you should enter for these options. Name N/A Unified Messaging / Integration Smtp Server Domain Name Smtp Port Smtp SSL Smtp Authentication Smtp Account Smtp Password Imap4 Server Imap4 Port Imap4 SSL Imap4 Account Imap4 Password Imap4 Authentication (DMS Only) See the Aspire Mail Quick Reference Guide (P/N ) and Aspire Mail Feature Handbook (P/N ) for more on the options you can customize using the Mailbox Options and Greetings/Paging Message tabs. Aspire Mail Quick Setup Guide 29

38 Admin Installation Aspire Mail DMS Admin Installation Log Out When you are done using the Admin program, you should log out of programming. This prevents unauthorized personnel from using your Admin program session to make unauthorized changes to the system. To log out of Admin programming: 1. Click. You see one of the following screens (depending on how you initially logged in. User login screen Administrator s login screen Navigating the Aspire Mail DMS Admin Program The following drawing shows you the basics of navigating the Aspire Mail DMS Admin Program. Click to go to the previous mailbox. Click to jump to different mailbox. Click to use the Copy Command. Click to select the type of mailbox you want to view. Click a tab to access the options under that tab. Before leaving the current tab, click to send your changes to the system. 30 Aspire Mail Quick Setup Guide

39 Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP Overview To use your Admin PC for Remote Programming: Set up a new dial-up connection for Admin remote programming. Dial into the remote system s Automated Attendant and access it s Modem Mailbox. After connecting, start the Admin program. Important Remote Programming Notes (except for Aspire Mail DMS) If the Admin program is already connected to the voice mail (through either the serial port or LAN connection), Remote Programming is not available. If the voice mail is left in the Line Editor mode, Remote Programming is not available, See <Activating the Line Editor> on page 54 for more. Remote Programming using the Line Editor is not available. You can only do Remote Programming using the Admin program. See Modem Mailbox and Remote Programming in the System Guide for more. Making a New Dial-Up Connection with Windows 2000 To make Remote Programming easier, you should set up a new Admin program dial-up connection. To set up a new dial-up connection: 1. Make sure your modem is properly installed, connected, and initialized. 2. Click Start + Settings + Network and Dial-up Connections + Make New Connection. You see: Aspire Mail Quick Setup Guide 31

40 Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP 3. Click Next>. You see a screen similar to: 4. Be sure Dial-up to private network is selected, then click Next>. You see: Your modem selections will be different than shown. 5. Select the modem you want to use for your Admin dial-up connections and click Next>. You see: 6. What you enter for this screen depends on how you intend to use Remote Programming. If maintaining several sites, you might want to just click Next> without making any entries. You would then enter a site telephone number for each maintenance session. If maintaining a single site, enter the dialing information in this screen and click Next>. 32 Aspire Mail Quick Setup Guide

41 Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP In either case, you then see: 7. Choose who should have access to this new connection: To all users of your computer to use the new connection, select For all users. To allow only you to use the connection, click Only for myself. In either case, click Next>. You see: 8. Enter a name for this connection and click Finish. Windows can optionally add a shortcut for this connection to your desktop. 9. You will see the log on screen for your new connection. Go to Calling the Remote System below. Making a New Dial-Up Connection with Windows XP To make Remote Programming easier, you should set up a new Admin dial-up connection. To set up a new dial-up connection: 1. Make sure your modem is properly installed, connected, and initialized. 2. Click Start + Connect To + Show all connections, then double-click New Connection Wizard. Aspire Mail Quick Setup Guide 33

42 Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP You see: 3. Click Next>. You see: 4. Select Connect to the network at my workplace and click Next>. You see: 34 Aspire Mail Quick Setup Guide

43 Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP 5. Select Dial-up connection and click Next>. You see: 6. Enter a name for this connection (such as Remote Maintenance) and click Next>. You see: 7. What you enter for this screen depends on how you intend to use Remote Programming. If maintaining several sites, you might want to just click Next> without making a phone number entry. You would then enter a site telephone number for each maintenance session. If maintaining a single site, enter the dialing information in this screen and click Next>. Aspire Mail Quick Setup Guide 35

44 Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP In either case, you then see: Click Finish. You see: 8. Click Finish. Windows can optionally add a shortcut for this connection to your desktop. 9. You will see the log on screen for your new connection. Go to Calling the Remote System below. 36 Aspire Mail Quick Setup Guide

45 Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP Calling the Remote System in UltraMail 2000, Aspire Mail, and Aspire Mail Plus To call the remote system: 1. Start up your new Admin dial-up connection. Windows 2000: Click Start + Settings + Network and Dial-up Connections + Your new connection name. Windows XP: Click Start + Connect To + Show all connections + Double-click Your new connection name. Optionally, click the shortcut on your desktop for your new connection. You see: Windows 2000 Windows XP 2. Before making any entries on this screen, click Properties so you can check your networking settings. You see a screen similar to: Your modem selections will be different than shown. Aspire Mail Quick Setup Guide 37

46 Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP 3. Click the Networking tab. You see a screen similar to: 4. In the previous screen, be sure only Internet Protocol (TCP/IP) is selected, then click OK. (In Windows XP, QoS Packet Scheduler will also be selected if installed.) You go back to the log on screen: Windows 2000 Windows XP 5. Enter data for this screen. For User name, enter UltraMail2. (Make sure the U and M are capitalized.) For Password, enter ctl (lower case). Click in Save password if you want your connection to automatically remember the password. In Aspire Mail and Aspire Mail Plus, for Dial enter the following: - The telephone number of any trunk in the remote phone system that the voice mail Automated Attendant answers. - Enough pauses (commas) to provide time for the call to go through and the remote Automated Attendant to answer. - #862 (the logon code for the remote voice mail Modem Mailbox). 6. Click Dial. You will be prompted to optionally save the telephone number you entered. Your modem will call the remote system, negotiate a connection speed, and verify your user name and password. 38 Aspire Mail Quick Setup Guide

47 Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP 7. When the connection is set up, you see: Windows 2000 Windows XP 8. Click OK. To start the Admin program in UltraMail, UltraMail 2000, Aspire Mail, and Aspire Mail Plus: 1. Within 2 minutes: Click Start + Programs + UltraMail + UltraMail Admin. Double click the UltraMail Admin icon on your desktop. In either case, you see: 2. Enter data for this screen. - For IP Address, enter For Service Number, enter For Password, enter CTL (all caps). - Do not select Use serial link. - Optionally select Save password to remember your password. Aspire Mail Quick Setup Guide 39

48 Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP 3. Click Connect. You should see the Admin opening screen. To start the Admin program in Aspire Mail DMS 1. Right click the remote connection icon in the System Tray to get the IP address of the connection (e.g., ). 2. Launch your browser, then drop down to the address listed in step 1 above. 40 Aspire Mail Quick Setup Guide

49 Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP Setting Up an External Modem in UltraMail and Calling the Remote System Part 1: Set up a New Dial-Up Connection on the office PC that you will use to remotely program UltraMail 1. Make a copy of your existing UltraMail dial-up connection. Windows Click Start + Settings + Network and Dial-up Connections. - Right click the existing UltraMail connection + Click Create Copy. Windows XP - Click Start + Connect to. - Right click the existing UltraMail connection + Click Create Copy. 2. For the new (copy) dial-up connection, enable the Show Terminal Window option. Windows Click Start + Settings + Network and Dial-up Connections. - Right click the Copy of UltraMail connection + Click Properties. - Click Configure + Select Show terminal window + OK + OK to exit. Windows XP - Click Start + Connect to. - Right click the Copy of UltraMail connection + Click Properties. - Click Configure + Select Show terminal window + OK + OK to exit. 3. On the office PC, open a HyperTerminal session on the same serial (COM) port used for the direct Ultra- Mail connection at 38400, 8, N, Plug a V.90 compliant modem into that serial port using a compatible straight-through cable. 5. In HyperTerminal, type AT&F + Enter to initialize the office modem. (You should see OK on your office PC screen.) 6. Close the HyperTerminal session but leave the modem connected and powered-up. 7. In the Phone and Modem Options Control Panel, make sure your direct connections is set to Windows Click Start + Settings + Control Panel + Double-click Phone and Modem Options. - Click the Modems tab + Click Communications cable between two computers (COM1) + Right click + Click Properties. - Under the General Tab, be sure Maximum Port Speed is set to Windows XP - Click Start + Control Panel + Double-click Phone and Modem Options. - Click the Modems tab + Click Communications cable between two computers (COM1) + Right click + Click Properties. - Under the Modem Tab, be sure Maximum Port Speed is set to Part 2: Initialize and Set Up the Remote Modem and the Installation Site 1. At a PC close to the site's UltraMail PC, open a HyperTerminal session on an available serial (COM) port at 38400, 8, N, Plug the V.90 compliant modem to intend to use at the site into the serial using a compatible straightthrough cable. 3. In HyperTerminal, type AT&F + Enter to initialize the modem. (You should see OK on your PC screen.) 4. In HyperTerminal, type ATE0Q1S0=1&W + Enter to set up the modem. 5. Be sure the UltraMail PCB is running and jumper J5 is on pins 1 and Without turning off the modem, follow the instructions in the UltraMail Quick Setup Guide (P/N 17710QSET**) and connect the modem to the UltraMail PCB serial port. Aspire Mail Quick Setup Guide 41

50 Remote Programming Setup (Not for Aspire Mail DMS) Windows 2000/XP Part 3: Call the Remote Modem and Start the Admin Program 1. At the office PC, be sure the modem you initialized in Part 1 above is connected to the serial (COM) port set up for the UltraMail direct connection. 2. At the office PC, start up the Copy of UltraMail connection. Windows Click Start + Settings + Network and Dial-up Connections + Copy of UltraMail Windows XP - Click Start + Connect to + Copy of UltraMail 3. For User Name, enter UltraMail. For password, enter ctl (lower case). You can optionally save the password for future sessions. 4. Click Connect. 5. When you see the Pre-Dial Terminal Screen, click its title bar to activate it (i.e., bring it to the front). 6. Type ATDT + The remote modem's telephone number + Enter. 7. When the modems connect and you see the CONNECT message, click Continue in the Pre-dial Terminal Screen. 8. After UltraMail validates the connection, the communications link between the office PC and the remote UltraMail will be set up. 9. Double-click the UltraMail icon on your desktop to start the Admin Program. (Be sure to select Use serial link, just as you would for a direct connection.) Part 4: Ending the Admin Programming session. 1. Click File + Close to exit the Admin program. 2. Disconnect the remote connection. Windows Click Start + Settings + Network and Dial-up Connections + Right click Copy of UltraMail + Click Disconnect. Windows XP - Click Start + Connect to + Right click Copy of UltraMail + Click Disconnect. 42 Aspire Mail Quick Setup Guide

51 Upgrading the Hardware Installing the Port Expansion Software Upgrade Upgrading the Hardware Installing the Port Expansion Software Upgrade Overview Compatibility Guidelines (UltraMail and Aspire Mail only): Entering an Authorization Code that contains a succession of nines (e.g., 999) requires voice mail software version or higher. In earlier versions, the voice mail would hang up in the middle of data entry if the code contained a succession of nines. This procedure allows you to expand the number of voice mail ports on your UltraMail, Aspire Mail, or Aspire Mail DMS PCB. The following upgrades are available.they are software upgrade procedures and do not require that you purchase and install any additional hardware. Port Expansion Software Upgrades Upgrade Part Number Description Upgrades your 2 port Aspire Mail (P/N ) PCB to 4 voice mail ports Upgrades your 4 port Aspire Mail FMS+ (P/N ) to 8 voice mail ports Upgrades your 4 port Aspire Mail DMS (P/N ) to 8 voice mail ports. To install a Port Expansion Software Upgrade: Following normal procedures, purchase the Port Expansion Software Upgrade. Go to Part 1 below and get your voice mail Configuration Code. Contact NEC Unified Solutions Customer Service ( or elynch@necunified.com) with this code. They will provide you with your Port Expansion Authorization Code. - To your Configuration Code, go to ing the Port Expansion Authorization Code to Customer Service on page 45. Go to Part 2 below and enter your Port Expansion Authorization Code. This will unlock the additional ports on your PCB. Shut down and then reset the PCB. Refer to Installation in Aspire on page 2 for more. Program the telephone system to include the 2 new ports in your voice mail setup. See Programming for more. Entering the Port Expansion Authorization Code Part 1: Obtaining the Port Expansion Authorization Code To obtain the Port Expansion Authorization Code: 1. Log onto the System Administrator s mailbox (301). 2. Dial SA to access the System Administrator options. 3. Dial UPGRADE ( ) to select the Upgrade option and write down the announced voice mail Configuration Code. (In Aspire Mail DMS, you can also get this code from View: Misc Options: Upgrade ID.) This code is a sequence of up to 6 numbers. When you hear the code, each number is separated by 2 short beeps. An example of a sample code is: Dial # twice, then X twice to exit your mailbox. 5. Contact NEC Unified Solutions Customer Service ( or elynch@necunified.com) and obtain the Port Expansion Authorization Code for your voice mail system that corresponds to your Configuration Code. Aspire Mail Quick Setup Guide 43

52 Upgrading the Hardware Installing the Port Expansion Software Upgrade - To your Configuration Code, go to ing the Port Expansion Authorization Code to Customer Service on page 45. Part 2: Entering the Port Expansion Authorization Code To enter the Port Expansion Authorization Code: 1. Log onto the System Administrator s mailbox (301). 2. Dial SA to access the System Administrator options. 3. Dial UPGRADE ( ). 4. After the voice prompt starts, enter your Port Expansion Authorization Code + #. When entering this code, be sure to dial # at the end of the sequence. An example of an entry is: # 5. Dial # twice, then X twice to exit your mailbox. 6. Shut down and then reset the PCB. Refer to Installation in Aspire on page 2 for more. You can optionally use the Shutdown command from the System Administrator s Mailbox (SA + SD) to reset the voice mail PCB. 7. Program the telephone system to include the new ports in your voice mail setup. See Programming for more. 44 Aspire Mail Quick Setup Guide

53 Upgrading the Hardware Installing the Port Expansion Software Upgrade ing the Port Expansion Authorization Code to Customer Service < ing the Code in Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus> 1. From the Admin program, click Reports: Activity to run the Activity Log. 2. Scroll to the bottom of the log. You should see a section of the report similar to the following which shows your Configuration Code. 3. Click Save Report and save the Activity Log as a text (.txt) file to a convenient location on your hard drive. 4. Open the saved report in your text editor (such as Notepad), copy the Configuration Code, and then paste the code into a new (blank) Send the to NEC Unified Solutions Customer Service (elynch@necunified.com), along with whatever other information they may require to process your upgrade. 6. Customer Service will send you a return containing your Port Expansion Authorization Code. ing the Code in Aspire Mail DMS 1. From the Main Menu, click View: Misc Options. You see: 1. Copy the sequence of numbers in the Upgrade ID and paste the code into a new (blank) Send the to NEC Unified Solutions Customer Service (elynch@necunified.com), along with whatever other information they may require to process your upgrade. 3. Customer Service will send you a return containing your Port Expansion Authorization Code. Aspire Mail Quick Setup Guide 45

54 Upgrading the Software <Upgrading Flash-Based Aspire Mail/Aspire Mail FMS+/UltraMail> Upgrading the Software <Upgrading Flash-Based Aspire Mail/Aspire Mail FMS+/UltraMail> <Flash-Based Upgrade Procedure> Compatibility Guidelines: This option requires voice mail software version or higher and Admin version or higher. In voice mail software version or higher, inadvertently selecting the Feature Files option will not cause the backup to fail. Important Steps Prior to Upgrading Be sure the telephone system s Date and Time is set correctly. Use a grounded wrist strap to prevent static damage to the Aspire Mail PCB. Enable System Options: [General 2] Miscellaneous: Auto Disk Maintenance Time to ensure your flash card always has enough room to perform a backup. <Part 1: Backing Up the Site Greetings and Voice Mail Database> You should always back up the site database, recorded names, messages, and greetings before upgrading the voice mail software. If you don t, all recordings and programmed options will be lost after the upgrade. 1. From the admin Program, click Tools: Backup. You see: 2. Select the options as shown above. The backup files will be stored on the Admin PC s C drive in the folder UltraMail Backup. Optionally click Browse and select another location for the backup files. Backup Tips for Systems with Full Flash Cards If your flash card is full (i.e., you cannot store any more voice messages), use the following procedure to back up your system. Backup your voice messages first. (Be sure to deselect System Database.) Please be patient; the backup may take a long time (several hours). After the voice message backup completes, delete some mailbox messages. (You will not lose these messages since you will restore them in step 4 of these instructions.) Backup your system database Enable System Options: [General 2] Miscellaneous: Auto Disk Maintenance Time to ensure your flash card always has enough room to perform a backup. 46 Aspire Mail Quick Setup Guide

55 Upgrading the Software <Upgrading Flash-Based Aspire Mail/Aspire Mail FMS+/UltraMail> 3. Click OK. Admin will back up the site database, recorded names, messages, and greetings to the directory you specify. The backup may take several minutes. When the backup completes, you see: 4. Click Close to exit. <Part 2: Shutting Down the Voice Mail Application and Removing the Flash Card> 1. Briefly press (i.e., tap) the Aspire Mail PCB Reset button. 2. Wait about 20 seconds for the CF POW (compact flash power) LED to go out. 3. When the CF POW LED goes out, remove the flash card. <Part 3: Installing the new Flash Card and Loading the new Aspire Mail Software> 1. Plug in the new flash card (with the label facing up). 2. Hold down the Reset button for about 6 seconds. 3. When the top 3 LEDs on the Aspire Mail PCB light solid green, release the Reset button. The voice mail application will restart and the soft keys will function. Your Aspire Mail will now be running with the new software and default programming. Go to Part 4 to restore your system database, greetings, announcements, names, and messages. <Part 4: Restoring the Site Greetings and Voice Mail System Database> 1. From the Admin Program, click Tools: Restore. You see: 2. Select the options as shown above. If you backed-up to an alternate directory in Part 1, click Browse and select that directory. 3. Click OK. Admin will restore the site database, recorded names, messages, and greetings from the directory you specify. The restore may take several minutes. When the restore completes, you see: 4. Click Close to exit. Aspire Mail Quick Setup Guide 47

56 Upgrading the Software <Upgrading Aspire Mail Plus (Disk-Based)> <Upgrading Aspire Mail Plus (Disk-Based)> <Hard Disk-Based Upgrade Procedure> Important Before upgrading, make a note of the system s IP address (SA + TCPIP) and Gateway address (SA + GATE). You should verify these addresses after upgrading the software. <Part 1: Connect to the Aspire Mail Plus RS232 Port> 1. Connect your PC to the system s RS232 port. See <Connecting Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus to a PC> on page 10 for more. 2. Launch HyperTerminal and set up a new HyperTerminal connection for the Aspire Mail Plus PCB. The communications parameters should be bps, 8 bits, no parity, and 1 stop bit (38400, 8, N, 1). <Part 2: Running the Upgrade Utility> 1. Briefly press (i.e., tap) the Aspire Mail Plus Reset button. 2. Wait about 20 seconds for the APP LED to light solid (red). 3. Using proper static precautions, unplug the Aspire Mail Plus PCB. 4. Insert the Update Flash Card into the Aspire Mail Plus PCB Flash Card socket. 5. Plug in the Aspire Mail Plus PCB and watch your HyperTerminal screen. When you see a screen similar to the one below, immediately press Enter. You should then see: C:\> 6. Type D:\INSTALL and press Enter to start the Upgrade Utility. When the upgrade completes (after about 5 or 6 minutes), you should see C:\> again. <Part 3: Removing the Flash Card and Restarting> 1. Once the Update Utility completes, shut down and then reset the Aspire Mail Plus PCB by holding down the Reset button for about 6 seconds. 2. Immediately remove the Update Flash Card and release the Reset button. The Aspire Mail Plus will restart with the new voice mail software installed. All recordings and site programming will be retained. <Part 4: Verify the IP Address and Gateway Address> 1. When the Aspire Mail Plus restarts, log onto the System Administrator s mailbox and verify the IP address (SA + TCPIP) and Gateway address (SA + GATE). 48 Aspire Mail Quick Setup Guide

57 Upgrading the Software Upgrading Aspire Mail DMS Upgrading Aspire Mail DMS Aspire Mail DMS Software Upgrade Procedure Part 1: Upload the Software Update Files to Aspire Mail DMS To upload the Aspire Mail DMS software update files: 1. Copy the software update file to a convenient location on your PC hard disk. Normally, you receive this file on CD from NEC Unified Solutions Customer Service or download it from the UBSD Support Site ( These are compressed files that must be decompressed in Part From the Main Menu, click Tools: Updates. You see the Update Window. Sample Only 3. Click Import. You see the Upload Service Window. Shows previously installed Admin (Gui), Voice Mail (VM), and DSP updates (if any). 4. Click Browse and locate the update files you downloaded to your PC hard disk. 5. Double-click the file you want to upload. Since there are two Browse buttons, you can upload two files at the same time. 6. Click Upload Now to upload the software update file to Aspire Mail DMS. When the upload completes, you see an alert similar to the following: 7. Click OK to dismiss the alert box and return to the Upload Service Window. The Upload Summary box shows a summary of the update files you uploaded to Aspire Mail DMS. 8. Repeat steps 4-6 until you have uploaded all the software update files. 9. Click Close Window to close the Upload Service Window and return to the Update Window. Aspire Mail Quick Setup Guide 49

58 Upgrading the Software Upgrading Aspire Mail DMS Part 2: Decompressing the Uploaded Software Update Files 1. Now that the software update files are uploaded to the Aspire Mail DMS, click the Update Window Refresh button. You see the Local Archives and Backups window. Click to decompress the file. Click to optionally erase the file. 2. The files you uploaded will appear in the file list. If the update consists of multiple software update files, you must decompress the files in the following order: *.web *.ssl *.dsp *.vm *.vmsp 3. To decompress a software update file, in the Action field click Update. You see an alert similar to the following: 4. Click OK to dismiss the alert and install the selected file. 5. When the install completes, you return to the Local Archives and Backups window. 6. Scroll to the bottom of the window and click Refresh. The Local Archives and Backups window refreshes. 7. When you are done decompressing the software update files, click Tools: Post Update check to compete the procedure. Your browser will refresh (click) every few seconds until the check completes. 8. When the Post Update Check completes, shut down and then reset voice mail PCB. 50 Aspire Mail Quick Setup Guide

59 Upgrading the Software Activating Features and Upgrading Licenses Activating Features and Upgrading Licenses Overview Compatibility Guidelines: In Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus, voice mail software version higher than is recommended for AMIS Networking. No additional hardware is required. AMIS networking is a standard feature in all versions of Aspire Mail DMS. This procedure allows you activate features (such as AMIS Networking in Aspire Mail, Aspire Mail FMS+ and Aspire Mail Plus) and expand licenses (for Desktop Messaging and Call Control in Aspire Mail DMS). The following features and licenses are available. They are software upgrade procedures and do not require that you purchase and install any additional hardware. To activate a feature or expand a license: Enabling Features and Upgrading Licenses Upgrade Part Number Description AMIS Networking for Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus Seat Desktop Messaging/Call Control License Expansion for Aspire Mail DMS. Following normal procedures, purchase the feature option or license expansion. Go to Part 1 below and get your voice mail Configuration Code. Call NEC Unified Solutions Customer Service ( or elynch@necunified.com) with this code. They will provide you with your Authorization Code. - To your Configuration Code, go to ing the Feature Activation or License Expansion Code to Customer Service on page 53. Go to Part 2 below and enter your Authorization Code. This will unlock the feature or expand the license on your PCB. Shut down and then reset the PCB. Set up the feature options. Entering the Authorization Code Part 1: Obtaining the Authorization Code To obtain the feature activation or license Authorization Code: 1. Log onto the System Administrator s mailbox (301). 2. Dial SA to access the System Administrator options. 3. Dial UPGRADE ( ) to select the Upgrade option and write down the announced voice mail Configuration Code. (In Aspire Mail DMS, you can also get this code from View: Misc Options: Upgrade ID.) This code is a sequence of up to 6 numbers. When you hear the code, each number is separated by 2 short beeps. An example of a sample code is: Dial # twice, then X twice to exit your mailbox. 5. Call NEC Unified Solutions Customer Service ( or elynch@necunified.com) and obtain the Authorization Code for your voice mail system that corresponds with your Configuration Code. - To your Configuration Code, go to ing the Port Expansion Authorization Code to Customer Service on page 45. Aspire Mail Quick Setup Guide 51

60 Upgrading the Software Activating Features and Upgrading Licenses Part 2: Entering the Feature or Option Authorization Code To enter the Authorization Code: 1. Log onto the System Administrator s mailbox (301). 2. Dial SA to access the System Administrator options. 3. Dial UPGRADE ( ). 4. After the voice prompt starts, enter your Authorization Code + #. When entering this code, be sure to dial # at the end of the sequence. An example of an entry is: # 5. Dial # twice, then X twice to exit your mailbox. 6. Shut down and then reset the PCB. Refer to Installation in Aspire on page 2 for more. You can optionally use the Shutdown command from the System Administrator s Mailbox (SA + SD) to reset the voice mail PCB. 7. Set up the feature options. 52 Aspire Mail Quick Setup Guide

61 Upgrading the Software Activating Features and Upgrading Licenses ing the Feature Activation or License Expansion Code to Customer Service < ing the Code in Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus> 1. From the Admin program, click Reports: Activity to run the Activity Log. 2. Scroll to the bottom of the log. You should see a section of the report similar to the following which shows your Configuration Code. 3. Click Save Report and save the Activity Log as a text (.txt) file to a convenient location on your hard drive. 4. Open the saved report in your text editor (such as Notepad), copy the Configuration Code, and then paste the code into a new (blank) Send the to NEC Unified Solutions Customer Service (elynch@necunified.com), along with whatever other information they may require to process your upgrade. 6. Customer Service will send you a return with your Feature Activation or License Expansion Code. ing the Code in Aspire Mail DMS 1. From the Main Menu, click View: Misc Options. You see: 2. Copy the sequence of numbers in the Upgrade ID and paste the code into a new (blank) Send the to NEC Unified Solutions Customer Service (elynch@necunified.com), along with whatever other information they may require to process your upgrade. 4. Customer Service will send you a return with your Feature Activation or License Expansion Code. Aspire Mail Quick Setup Guide 53

62 <Line Editor> <Activating the Line Editor> <Line Editor> <Activating the Line Editor> <Activation> The voice mail PCB s RS232 port can optionally support the Line Editor, which is a text-only editor program that runs in a HyperTerminal session. This may be an option if you are an expert user of the Line Editor in NVM-2000 and VANGARD Mail products. You can set up the RS232 port to work with either the Line Editor or the Admin Program, but not both. To activate the Line Editor: 1. Connect your PC to the system s RS232 port. See <Connecting Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus to a PC> on page 10 for more. 2. Launch HyperTerminal and set up a new HyperTerminal connection for the Aspire Mail Plus PCB. The communications parameters should be bps, 8 bits, no parity, and 1 stop bit (38400, 8, N, 1). 3. Momentarily press (tap) the Reset button to shut down the voice mail. 4. Reset the Aspire Mail Plus PCB by holding down the Reset button for about 6 seconds. 5. When the top 3 LEDs on the Aspire Mail Plus PCB light solid green, release the Reset button. 6. When you see the following HyperTerminal screen, immediately press Enter. 7. You then see: 54 Aspire Mail Quick Setup Guide

63 <Line Editor> <Activating the Line Editor> 8. Immediately type 1 + Enter to enable the Line Editor. 9. The boot process will continue. When you see the following screen, you can use the Line Editor. To deactivate the Line Editor (and enable the Admin program): 1. Repeat the procedure above, but type 2 + Enter in step 7. Aspire Mail Quick Setup Guide 55

64 <Creating Admin Dial-Up Connections> <Dial-Up Connections for Windows 2000> <Creating Admin Dial-Up Connections> <Dial-Up Connections for Windows 2000> <Creating a Dial-Up Network Connection for Windows 2000> 1. When you see the following screen, click Create. 2. For the screen below, select Connect directly to another computer and click Next. 3. In the following screen, select the serial port you intend to use and click Next. 56 Aspire Mail Quick Setup Guide

65 4. For the following screen, click Next. <Creating Admin Dial-Up Connections> <Dial-Up Connections for Windows 2000> 5. In the screen that follows, enter UltraMail and click Finish. 6. Select Configure below. Aspire Mail Quick Setup Guide 57

66 <Creating Admin Dial-Up Connections> <Dial-Up Connections for Windows 2000> 7. Make the settings as shown below and click OK. 8. Make the settings as shown below on the Security tab. 58 Aspire Mail Quick Setup Guide

67 <Creating Admin Dial-Up Connections> <Dial-Up Connections for Windows 2000> 9. Make the settings as shown below on the Networking tab. Make sure that only Internet Protocol (TCP/ IP) is selected. Click OK. 10.When you see the following, click the Close button. Aspire Mail Quick Setup Guide 59

68 <Creating Admin Dial-Up Connections> <Dial-Up Connections for Windows XP> <Dial-Up Connections for Windows XP> <Creating a Dial-Up Connection for Windows XP> 1. When you see the screen below, click Create. 2. Enter your area code in the following screen and click OK. 3. When you see the screen below, click OK. 60 Aspire Mail Quick Setup Guide

69 <Creating Admin Dial-Up Connections> <Dial-Up Connections for Windows XP> 4. Select Connect directly to another computer in the following screen, then click Next. 5. In the following screen, select the Communications Port you intend to use and click Next. 6. Type in UltraMail for the connection name below, then click Finish. Aspire Mail Quick Setup Guide 61

70 <Creating Admin Dial-Up Connections> <Dial-Up Connections for Windows XP> 7. Make sure the device is the communication port you selected and click Configure below. 8. For the following configuration options, select for the speed, check the hardware features selections, and click OK. 62 Aspire Mail Quick Setup Guide

71 <Creating Admin Dial-Up Connections> <Dial-Up Connections for Windows XP> 9. In the Security tab below, select Advanced and keep the default setting. 10. In the Networking tab, only select Internet Protocol (TCP/IP) and QoS Packet Scheduler, then click OK. 11. When you see the following screen, click Close to close the dialog. Aspire Mail Quick Setup Guide 63