A+ Correlation Chart. CompTIA A Domain 1.0 Hardware. Text Lab Study Guide Categorized storage devices and backup media FDD

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1 A+ Correlation Chart Domain 1.0 Hardware 1.1. Categorized storage devices and backup media CompTIA A FDD HDD (solid-state vs. magnetic) 269, PCC 1B PCC 2B Optical drives (CD, DVD, RW, Blu-Ray) 315, PCC 1B PCC 2B Removable storage (tape drive, solid-state, external CD-RW and hard drive, hot swappable devices, non-hot swappable devices) 1.2 Explain motherboard components, types, and features Form factor (ATX/BTX, micro ATX, NLX) I/O interfaces (sound, video, USB 1.1, USB 2.0, serial, IEEE 1394/Firewire, parallel, NIC, modem, PS/2) 32, 269, 315, , 45 PCC 1B PCC 2B PCC 1C PCC 2C 32, 138, 139, 702, , 22, 23, 24 PCC 1C PCC 1E PCC 1F Memory slots (RIMM, DIMM, SODIMM, SIMM) 256, 270, 271, , 30, 31, 32 PCC 1F Processor sockets 176, PCC 1E Bus architecture 119, 120, , 22, 23, 24 PCC 1C Bus slots (PCI, AGP, PCIe, AMR, CNR, PCMCIA) , 139, PCC 2C PATA (IDE, EIDE) , 38, 39, 42 PCC 2B Copyright by Goodheart-Willcox Co., Inc. A+ Correlation Chart 1

2 SATA and esata , 38, 43, 44 PCC 2B RAID (levels 0, 1, 5) 586, , 76 PCC 1C Chipsets , 22, 23, 24 PCC 1F BIOS/CMOS/firmware (POST, CMOS battery) 38, 39, , 668 1, 21, 22, 23, 24 PCC 1H Riser card and daughterboard Classify power supply types and characteristics AC adapter ATX proprietary 121, , 22, 23, 24 PCC 1C PCC 2C Voltage, wattage, and capacity 212, 213, 221, , 28 PCC 2D Voltage selector switch 212, , 28 PCC 2D Pins (20, 24) , 26 PCC 1D 1.4 Explain the purpose and characteristics of CPUs and their features Identify CPU types (AMD, Intel) 35, , 26 PCC 1E PCC 1F Hyper threading , 78, 79, 80 NET 1F NET 1G Multi core (dual core, triple core, quad core) , 78, 79, 80 PCC 2E On chip cache (L1, L2) , 26 PCC 2E Speed (real vs. actual) , 26 PCC 2E 32 bit vs. 64 bit 22, 27 PCC 1E 1.5 Explain cooling methods and devices Heat sinks 178, , 26 PCC 2J CPU and case fans 35, , 26 PCC 2J Liquid cooling systems 40 25, 26 PCC 2J Thermal compound , 26 PCC 2J 1.6 Compare and contrast memory types, characteristics and their purpose Types (DRAM, SRAM, SDRAM, DDR, DDR2, DDR3, RAMBUS) , 30, 31, 32, 33 PCC 1F PCC 2F Parity vs. non-parity 273, 274, , 30, 31, 32 PCC 2F ECC vs. non-ecc PCC 2F Single-sided vs. double sided 194, , 26 PCC 2E 2 Computer Service and Repair Instructor s Manual Copyright by Goodheart-Willcox Co., Inc.

3 Single channel vs. dual channel 255 PCC 2F Speed (PC100, PC133, PC2700, PC3200, DDR3 1600, DDR2 667) 1.7 Distinguish between the different display devices and their characteristics Projectors, CRT, and LCD , 26 PCC 1E PCC 2E 348, PCC 2G LCD technologies (resolution of XGA, SXGA+, UXGA, and WUXGA; contrast ratio, native resolution) , 26, 36 PCC 1G PCC 2G Connector types (VGA, HDMI, S-video, Component, DVI pin compatibility) Settings (refresh rate, resolution, multi-monitor, degauss) 1.8 Install and configure peripherals and input devices PCC 1G PCC 2G L&PD 1E L&PD 1F , PCC 1G PCC 2G Mouse , 35 PCC 1H Keyboard , 35 PCC 1H Barcode reader , 35 PCC 1H Multimedia (e.g. Web and digital cameras, MIDI, microphones) , 35 PCC 1H Biometric devices , 35 PCC 1H Touch screen , 35 PCC 1H KVM switch 1.9 Summarize the function and types of adapter cards Video (PCI, PCIe, AGP) 364, 365, PCC 2I Multimedia (sound card, TV tuner cards, capture cards) 382, PCC 2I I/O (SCSI, serial, USB, parallel) , 21, 22, 23 PCC 2I Communications (NIC, modem) 702, , 72, 73 NET 1A 1.10 Install, configure, and optimize laptop components and features Expansion devices (PCMCIA cards, PCI Express cards, docking station) Communication connections (Bluetooth, infrared, cellular WAN, Ethernet, modem) 37, 40, , 527, , 322, 529, 530, 695, 777, , 51, 52 L&PD 1C 50, 51, 52, 71, 72, 73 L&PD 1D NET 1S Copyright by Goodheart-Willcox Co., Inc. A+ Correlation Chart 3

4 Power and electrical input devices (auto-switching, fixed input power supplies, batteries) Input devices (stylus, digitizer, function keys, point devices such as touch pad, point stick, and track point) 1.11 Install and configure printers Differentiate between printer types (laser, inkjet, thermal, impact) Local vs. network printers 39, 210, , , 27, 28 L&PD 1D L&PD 2B , 28 L&PD 2B , 47, 48, 49 P&S 2A , 47, 48, 49 P&S 3B P&S 3C Printer drivers (compatibility) , 47, 48, 49 P&S 4A Consumables. Domain 2.0 Troubleshooting, Repair, and Maintenance 2.1 Given a scenario, explain the troubleshooting theory Identify the problem (question the user and identify user changes to computer and perform backups before making changes) Establish a theory of probable cause (question the obvious) Test the theory to determine cause (once theory is confirmed determine next steps to resolve problem; if theory is not confirmed re-establish new theory or escalate) Establish a plan of action to resolve the problem and implement the solution Verify full system functionality and if applicable implement preventative measures 636, , 35, 51, 52 PCC 3C 636, , 52 PCC 3C , 51, 52 PCC 3B PCC 3C PCC 4A , 64, 65, 66 PCC 4A , 66 PCC 4A Document findings, actions, and outcomes PCC 4A 2.2 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes OS related symptoms (bluescreen, system lock-up, input/output device, application install, start or load, Windows specific printing problems such as print spool stalled and incorrect/incompatible driver) , 61, 62, 63, 64, 65, 66, 67 OS 3A OS 3B 4 Computer Service and Repair Instructor s Manual Copyright by Goodheart-Willcox Co., Inc.

5 Hardware related symptoms (excessive heat, Noise, odors, status light indicators, alerts, visible damage) Use documentation and resources (user/ installation manuals, Internet/Web-based, training materials) 2.3 Given a scenario, determine the troubleshooting methods and tools for printers , 68 OS 3B OS 3C OS 3D , 68, 69, 70 OS 3D Manage print jobs P&S 3A Print spooler P&S 3B Printer properties and settings P&S 3C Print a test page , 49 P&S 4A 2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method Issues (power conditions, video, keyboard, pointer, stylus, wireless card issues) Methods (verify power, remove unneeded peripherals, plug in external monitor, toggle Fn keys or hardware switches, check LCD cutoff switch, verify backlight functionality and pixilation, check switch for built-in WIFI antennas or external antennas) 2.5 Given a scenario, integrate common preventative maintenance techniques , 553, , 51, 52 L&PD 3A , 51, 52 L&PD 2A L&PD 4A Physical inspection PCC 3B Updates (driver, firmware, OS, security) Scheduling preventative maintenance (defrag, scandisk, check disk, startup programs) Use of appropriate repair tools and cleaning materials (compressed air, lint free cloth, computer vacuum and compressors) Power devices (appropriate source such as power strip, surge protector or UPS) PCC 3A PCC 3B , 43 PCC 3A PCC 3B PCC 3C PCC 4A 46, 559, , 56 PCC 3C , 28 PCC 4A Ensuring proper environment 559, 560 PCC 2 Backup procedures PCC 4A Copyright by Goodheart-Willcox Co., Inc. A+ Correlation Chart 5

6 Domain 3.0 Operating Systems and Software 3.1 Compare and contrast the different Windows Operating Systems and their features Windows 2000, Windows XP 32bit vs. 64bit, Windows Vista 32bit vs. 64bit (Sidebar, Aero, UAC, minimum system requirements, system limits; Windows 2000 and newer upgrade paths and requirements; terminology (32bit vs. 64bit x86 vs. x64); application compatibility, installed program locations (32bit vs. 64bit), Windows compatibility mode) 82 91, 539, , 65, 66, 67, 68, 69 OS 1A OS 1B OS 2A OS 2B OS 2C OS 2D User interface, start bar layout OS 1B 3.2 Given a scenario, demonstrate proper use of user interfaces Windows Explorer 71 8 OS 1B My Computer 21, 22, 425, OS 1B Control Panel OS 1C Command prompt utilities (telnet, ping, ipconfig) Run line utilities (msconfig, msinfo32, dxdiag, cmd, regedit) 592, 788, 789, , 79 OS 1D 656, 657 2, 3 OS 1D My Network Places , 72, 73 OS 1J Taskbar/systray 7 OS 1K Administrative tools (Performance Monitor, Event Viewer, Services, Computer Management) 425, 426, 661, 662, 760 MMC OS 1L Task Manager 18 OS 1D Start Menu 425, 426 OS 1L 3.3 Explain the process and steps to install and configure the Windows OS File systems (FAT32 vs. NTFS) OS 1J Directory structures (create folders, navigate directory structures) Files (creation, extensions, attributes, permissions) 64 37, 38, 40 OS 1J 64 66, 71, 376, 377, OS 1H 6 Computer Service and Repair Instructor s Manual Copyright by Goodheart-Willcox Co., Inc.

7 Verification of hardware compatibility and minimum requirements Installation methods (boot media such as CD, floppy or USB, network installation, install from image, recover CD, factory recovery partition) Operating system installation options (file system type, network configuration, repair install) Disk preparation order (format drive, partition, start installation) Device Manager (verify, install and update devices drivers, driver signing) User data migration User State Migration Tool (USMT) , 39 OS 2A , 475, OS 2A OS 2B OS 2C , , 42 OS 2B OS 2E 66 69, OS 2C 322, OS 2B 94, OS 2A Virtual memory OS 1C Configure power management (suspend, wake on LAN, sleep timers, hibernate, standby) , 51, 52 OS 3A Demonstrate safe removal of peripherals 29 1 OS 4A 3.4 Explain the basics of boot sequences, methods and startup utilities Disk boot order/device priority OS 2C Types of boot devices (disk, network, USB, other) Boot options (safe mode, boot to restore point, recovery options such as ASR, ERD, and Recovery Console) Domain 4.0 Networking 4.1 Summarize the basics of networking fundamentals, including technologies, devices and protocols Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS) 32, 33, 36, 38, 690, , 61 OS 3B 62, 63, 650, , 70 OS 1E OS 1F , , 54, 55, 56 NET 1A NET 1B Bandwidth and latency 268, 269, 426, , 54 Status indicators NET 4A Full-duplex, half-duplex Basics of workgroups and domains 751, , 75 Copyright by Goodheart-Willcox Co., Inc. A+ Correlation Chart 7

8 Common ports: HTTP, FTP, POP, SMTP, TELNET, HTTPS 798, NET 1E LAN / WAN 695, 777, NET 1A Hub, switch and router 693, 719, 786, , 72 Identify Virtual Private Networks (VPN) 825, , 72, 73 NET 2A Basics class identification Categorize network cables and connectors and their implementations Cables (plenum/pvc; UTP such as CAT3, CAT5 / 5e, and CAT6; STP; fiber; coaxial cable) 41, 223, 588, , , 72, 73 NET 1M Connectors (RJ45, RJ11) 31, , 54 NET 1N 4.3 Compare and contrast the different network types Broadband (DSL, Cable, satellite, fiber) , , 54 Dial-up Wireless (all types, WEP, WPA, SSID, MAC filtering, DHCP settings) Bluetooth , 543, 544, 714, 717, , 325, 539, , 51, 52 NET 15 50, 51, 52 NET 15 Cellular 323, 326, 714 NET 15 Domain 5.0 Security 5.1 Explain the basic principles of security concepts and technologies Encryption technologies Data wiping/hard drive destruction/hard drive recycling Software firewall (port security, exceptions) 545, 797, , 51, 52 L&PD 2A L&PD 2B 35, 37, , , 62, 63 L&PD 2A 788, 824, L&PD 2A Authentication technologies (user name, password, biometrics, smart cards) 535, 536, 547, 611, 749, , 75, 76 L&PD 3A L&PD 4A Basics of data sensitivity and data security (compliance, classifications, social engineering) 5.2 Summarize the following security features Wireless encryption (WEPx, WPAx, client configuration SSID) 21, 22, , 58, 59 L&PD 2A L&PD 4A 540, 544, , 51, 52 L&PD 1D 8 Computer Service and Repair Instructor s Manual Copyright by Goodheart-Willcox Co., Inc.

9 Malicious software protection (viruses, Trojans, worms, spam, spyware, adware, grayware) BIOS Security (drive lock, passwords, intrusion detection, TPM) 549, , , 58, 59 L&PD 2A 38, 39, , 61, 62, 63 L&PD 3A Password management/password complexity 749, 750, L&PD 2A Locking workstation (hardware, operating system) 57 59, 675, , 72 L&PD 2A Biometrics (fingerprint scanner) 548 L&PD 4A Domain 6.0 Operational Procedures 6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them ESD 45 1 PCC 1D EMI (network interference, magnets) 46, 403, , 72, 73 PCC 1D RFI (cordless phone interference, microwaves) Electrical safety (CRT, power supply, inverter, laser printers, matching power requirements of equipment with power distribution and UPS) 210, 381 PCC 1B 210, 240, 348, , 28, 41, 42, 43, 44 PCC 1B PCC 2B Material Safety Data Sheets (MSDS) S&EI 1A Cable management 41, PCC 1D Avoiding trip hazards 41 Physical safety (heavy devices, hot components) Environmental (consider proper disposal procedures) 6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace Use proper language (avoid jargon, acronyms, and slang) 489 S&EI 1B 504 S&EI 3A S&EI 3B C&P 1A Maintain a positive attitude 863, 864 C&P 1A Listen and do not interrupt a customer 864 C&P 1B Be culturally sensitive C&P 2A Be on time (if late, contact the customer) C&P 2A Copyright by Goodheart-Willcox Co., Inc. A+ Correlation Chart 9

10 Avoid distractions (personal calls, talking to co-workers while interacting with customers, personal interruptions) Dealing with a difficult customer or situation (avoid arguing with customers and/or being defensive, do not minimize customers problems, avoid being judgmental, clarify customer statements) Set and meet expectations/timeline and communicate status with the customer (offer different repair/replacement options if applicable, provide proper documentation on the services provided, follow up with customer/ user at a later date to verify satisfaction) Deal appropriately with customers confidential materials (located on computer, desktop, printer, etc.) 870 C&P 1A C&P 1C C&P 2A 870, 871 C&P 1A C&P 1B C&P 1C C&P 2A 871, 872 C&P 1A C&P 1B C&P 1C C&P 2A C&P 1A 10 Computer Service and Repair Instructor s Manual Copyright by Goodheart-Willcox Co., Inc.

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