HP Pavilion dv6 Entertainment PC. Maintenance and Service Guide

Transcription

1 HP Pavilion dv6 Entertainment PC Maintenance and Service Guide

2 Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: February 2012 Document Part Number:

3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii

4 iv Safety warning notice

5 Table of contents 1 Product description External component identification... 8 Finding your hardware and software information... 8 Display... 9 Buttons, speakers, and fingerprint reader (select models only) Keys Lights TouchPad Front Left side Right side Rear Bottom Illustrated parts catalog Service tag Computer major components Display assembly subcomponents Mass storage devices Miscellaneous parts Sequential part number listing Removal and replacement procedures Preliminary replacement requirements Tools required Service considerations Plastic parts Cables and connectors Drive handling Grounding guidelines v

6 Electrostatic discharge damage Packaging and transporting guidelines Component replacement procedures Service tag Battery Hard drive RTC battery Memory module WLAN module Optical drive Keyboard Top cover Top speakers Power button board Fingerprint reader board TouchPad button board Solid-state drive System board Fan/heat sink assembly Processor USB board Subwoofer Power connector cable Optical drive connector cable Display assembly Setup Utility (BIOS) and System Diagnostics Starting Setup Utility (BIOS) Updating the BIOS Determining the BIOS version Downloading a BIOS update Using System Diagnostics Specifications Computer specifications inch display specifications Hard drive specifications Backing up, restoring, and recovering Creating backups vi

7 Creating recovery media to recover the original system What you need to know Creating the recovery media Creating system restore points What you need to know Creating a system restore point Backing up system and personal information Tips for a successful backup What you need to know Creating a backup using Windows Backup and Restore Restoring and recovery Restoring to a previous system restore point Restoring specific files Restoring specific files using Windows Backup and Restore Recovering the original system using HP Recovery Manager What you need to know Recovering using HP Recovery partition (select models only) Recovering using the recovery media Changing the computer boot order Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling Index vii

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9 1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP Pavilion dv6 Entertainment PC Processors AMD A M 3.20-GHz processor (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W) AMD A8-4500M 2.80-GHz processor (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W) AMD A6-4400M 3.20-GHz processor (1.0-MB L2 cache, 1600-GHz DDR3, dual core, 35 W) AMD A4-4300M 2.50-GHz processor (1.0-MB L2 cache, 1600-GHz DDR3, dual core, 35 W) Processor is soldered to the system board 1

10 Category Description Computer models equipped with an AMD processor Intel Core i7-3820qm 2.70-GHz processor (8.0-MB L3 cache, 45 W) Computer models equipped with an Intel processor Intel Core i7-3720qm 2.60-GHz processor (6.0-MB L3 cache, 45 W) Intel Core i7-3612qm 2.10-GHz processor (6.0-MB L3 cache, 35 W) Intel Core i7-3610qm 2.30-GHz processor (6.0-MB L3 cache, 45 W) Intel Core i5-3320m 2.60-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i7-2670qm 2.20-GHz processor (6.0-MB L3 cache, 45 W) Intel Core i5-3210m 2.50-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i5-2450m 2.50-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i3-3110m 2.40-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i3-2370m 2.40-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i3-2350m 2.30-GHz processor (3.0-MB L3 cache, 35 W) Chipset AMD A70M fusion controller hub (FCH) Intel HM77 Express chipset Graphics Switchable discrete graphics: AMD RadeonT HD 7670M with MB of dedicated video memory (64- MB 16 DDR3 900-MHz 8 PCs); 128- bit M2 package AMD RadeonT HD 7670M with MB of dedicated video memory (128- MB 16 DDR3 900-MHz 8 PCs); 128-bit M2 package Support HD decode, DX11, and HDMI 2 Chapter 1 Product description

11 Category Description Computer models equipped with an AMD processor Internal graphics: Computer models equipped with an Intel processor Intel HD Graphics 4000 (on computer models equipped with an Intel Core i7/ i5/i series processor) Intel HD Graphics 3000 (on computer models equipped with an Intel Core i7/ i5/i series processor) Switchable discrete graphics: NVIDIAR GeForceR 630M with 1024-MB of dedicated video memory (64-MB 16 DDR3 900-MHz 8 PCs); 128-bit M2 29- mm 29-mm NVIDIAR GeForceR 630M with 2048-MB of dedicated video memory (128-MB 16 DDR3 900-MHz 8 PCs); 128-bit M2 29- mm 29-mm NVIDIAR GeForceR 650M with 1024-MB of dedicated video memory (32-MB 32 GDDR5 8 PCs, 5Gbps); 128-bit M2 29- mm 29-mm NVIDIAR GeForceR 650M with 2048-MB of dedicated video memory (64-MB 32 GDDR5 8 PCs, 5Gbps); 128-bit M2 29- mm 29-mm Support HD decode, DX11, HDMI, and Optimus Panel 15.6-in, light-emitting diode (LED), UWVA, full high-definition (FHD), AntiGlare ( ) display, 3.4- mm; typical brightness: 250 nits 15.6-in, LED, SVA, HD, BrightView ( ) display; 3.8-mm; typical brightness: 200 nits All display assemblies include 2 wireless local area network (WLAN) antenna cables 16:9 Ultra Wide Aspect Ratio Lighted logo on top bezel 3

12 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Memory Two customer-accessible/upgradable memory module slots DDR MHz dual channel support Supports up to MB system RAM Supports the following system RAM configurations: MB (8192-MB 2; not supported on computer models equipped with a 32- bit operating system) MB (8192-MB MB 1; not supported on computer models equipped with a 32-bit operating system) 8192-MB (8192-MB 1 or 4096-MB 2; not supported on computer models equipped with a 32-bit operating system) 6144-MB (4096-MB MB 1; not supported on computer models equipped with a 32-bit operating system) 4096-MB (4096-MB 1 or 2048-MB 2) 2048-MB (2048-MB 1) Hard drive Supports 6.35-cm (2.5-in) hard drives in 12.7-mm (.50-in), 9.5-mm (.37-in), and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Accelerometer protection support Supports the following hard drives: 1-TB, 5400-rpm, 12.7-mm 750-GB, 7200-rpm and 5400-rpm, 9.5- mm 640-GB, 5400-rpm, 9.5-mm 500-GB, 7200-rpm and 5400-rpm, 9.5- mm 320-GB, 7200-rpm and 5400-rpm, 9.5- mm and 7.0-mm Solid-state drives Supports 160-GB drive Supports 32GB msata drive 4 Chapter 1 Product description

13 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Optical drive Fixed Serial ATA 12.7-mm tray load Supports the following optical drives: Blu-ray Disc ROM with SuperMulti DVD ±R/RW Double-Layer Drive Blu-ray Disc R/RW with SuperMulti Drive DVD±RW Double-Layer with SuperMulti Drive Audio and video HD audio Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam (fixed, no tilt with activity LED; by 30 frames per second) Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software Ethernet Integrated 10/100/1000 NIC Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: Atheros 9485GN b/g/n 1 1 WiFi and 3012 Bluetooth 4.0 Combo Adapter Atheros WB b/g/n 1 1 Bluetooth Combo Adapter Broadcom 4313GN b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter Intel Centrino Advanced-N 6230 WLAN module 5

14 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Support for the Broadcom 4313GN b/g/n 1 1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) for use only on computer models equipped with an AMD processor in Brazil Support for the Intel Centrino Advanced-N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan External media cards HP Multi-Format Digital Media Reader slot with push-push technology, supporting the following digital card formats: Secure Digital (SD) Memory Card Secure Digital Extended Capacity (SDxC) Memory Card Secure Digital High Capacity (SDHC) Memory Card Ultra High Speed MultiMediaCard (UHS/MMC) Ports AC power Combination audio-out (stereo headphone)/audio-in (mono microphone) HDMI 1.4a output supporting stereoscopic 3D VGA (Dsub 15 pin) supporting: external 60 Hz, hot plug and unplug and autodetection for correct output to wideaspect vs. standard aspect video RJ-45 (Ethernet) USB 3.0 (3 ports), USB 2.0 (1 port) Keyboard/pointing devices Full-size (15.6-in.), Island-style, with numeric keypad Taps enabled by default Power requirements 90-W HP Smart AC adapter (RC, V, PFC, 3- wire) 65-W HP Smart AC adapter (RC, V, 3-wire) 6 Chapter 1 Product description

15 Category Description Computer models equipped with an AMD processor 120-W slim AC adapter (RC, V, PFC, 3-wire) Computer models equipped with an Intel processor 90-W HP Smart AC adapter (RC, V, PFC, EM, 3-wire) 65-W HP Smart AC adapter (RC, V, EM, 3- wire) Supports the following batteries (battery is user-removable) 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Security Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Operating system Preinstalled: Windows 7 Home Basic 64- and 32-bit Windows 7 Home Premium 64- and 32- bit Windows 7 Professional 64- and 32-bit Serviceability End user replaceable parts: AC adapter Battery Hard drive Memory module Optical drive WLAN module 7

16 2 External component identification Finding your hardware and software information Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. 8 Chapter 2 External component identification

17 Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) HP TrueVision HD webcam Records video, captures still photographs, allows video conferences and online chat by means of streaming video. (4) Webcam light On: The webcam is in use. (5) Speakers Produce sound. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Display 9

18 Buttons, speakers, and fingerprint reader (select models only) Item Component Description (1) Power button When the computer is off, press the button to turn on the computer. (2) Speakers (2) Produce sound. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold down the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options. (3) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. 10 Chapter 2 External component identification

19 Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key or the b key. (3) Windows logo key Displays the Windows Start menu. (4) b key Enables or disables Beats Audio when pressed in combination with the fn key. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default. Opens Beats Audio Control Panel, which allows you to view and control all audio settings. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. NOTE: You can also open the Beats Audio Control Panel by selecting Start > Control Panel > Hardware and Sound > Beats Audio Control Panel. (5) Action keys Execute frequently used system functions. (6) Windows applications key Displays a shortcut menu for items beneath the pointer. Keys 11

20 Item Component Description (7) num lock key Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on. (8) Integrated numeric keypad Set at the factory to function like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key. 12 Chapter 2 External component identification

21 Lights Item Component Description (1) Power light White: The computer is on. Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. (2) Mute light Amber: Computer sound is off. Off: Computer sound is on. (3) Wireless light White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. Amber: All wireless devices are off. Lights 13

22 Item Component Description (4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (5) Fingerprint reader light (select models only) White: The fingerprint was read. Amber: The fingerprint was not read. TouchPad Item Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light On: The TouchPad is off. Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse. 14 Chapter 2 External component identification

23 Front Component Digital Media slot Description Supports the following digital card formats: Secure Digital (SD) Memory Card Secure Digital Extended Capacity (SDxC) Memory Card Secure Digital High Capacity (SDHC) Memory Card Ultra High Speed MultiMediaCard (UHS/MMC) Front 15

24 Left side Item Component Description (1) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) External monitor port Connects an external VGA monitor or projector. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device. (4) RJ-45 (network) jack Connects a network cable. (5) USB 3.0 ports (2) Connect an optional USB 3.0 device and provide enhanced USB power performance. (6) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (7) Audio-out (headphone) jack Connect optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled. 16 Chapter 2 External component identification

25 Right side Item Component Description (1) Optical drive Reads and writes (select models only) to an optical disc. (2) Optical drive light Green: The optical drive is being accessed. Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) Power light White: The computer is on. Blinking white: The computer is in the Sleep state. Off: The computer is off or in Hibernation. (5) Hard drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard Protection, see the HP Notebook Reference Guide. (6) USB 3.0 port Connects an optional USB 3.0 device and provides enhanced USB power performance. NOTE: For details about different types of USB ports, see the HP Notebook Reference Guide. (7) USB 2.0 port Connects an optional USB device. NOTE: For details about different types of USB ports, see the HP Notebook Reference Guide. (8) AC adapter light White: The AC adapter is connected and the battery is charged. Amber: The AC adapter is connected and the battery is charging. Off: The computer is using DC power Right side 17

26 Item Component Description (9) Power connector Connects an AC adapter. (10) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Rear Component Vent Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 18 Chapter 2 External component identification

27 Bottom Item Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay and opens the service cover. (3) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Integrated subwoofer Provides superior bass sound. (5) Service cover The service cover provides access to the hard drive bay, wireless compartment, and memory module compartment. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact customer support through Help and Support. Bottom 19

28 3 Illustrated parts catalog 20 Chapter 3 Illustrated parts catalog

29 Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag 21

30 Computer major components 22 Chapter 3 Illustrated parts catalog

31 Item Component Spare part number (1) 15.6-in display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) For use on all computer models: 15.6-in, AntiGlare, FHD display assembly in aluminum finish in, BrightView, HD display assembly in aluminum finish For use only with computer models equipped with an Intel processor: 15.6-in, AntiGlare, FHD display assembly in aluminum finish (for use only on computer models equipped with a graphics subsystem with discrete memory) 15.6-in, AntiGlare, FHD display assembly in magenta finish (for use only on computer models equipped with a graphics subsystem with discrete memory) in, AntiGlare, FHD display assembly in magenta finish in, BrightView, HD display assembly in aluminum finish (for use only on computer models equipped with a graphics subsystem with discrete memory) 15.6-in, BrightView, HD display assembly in magenta finish (for use only on computer models equipped with a graphics subsystem with discrete memory) in, BrightView, HD display assembly in magenta finish NOTE: For more display assembly spare part information, see Display assembly subcomponents on page 28. (2) Keyboard in black finish (includes keyboard cable): Keyboard with backlight (includes backlight cable): For use on all computer models in the United States For use only on computer models equipped with an Intel processor in Saudi Arabia For use only on computer models equipped with an Intel processor in Belgium A41 For use only on computer models equipped with an Intel processor in the Netherlands B31 Keyboard without backlight: For use only on computer models equipped with an Intel processor in Belgium A41 For use on all computer models in Brazil For use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia For use only on computer models equipped with an Intel processor in Denmark, Finland, and Norway For use only on computer models equipped with an Intel processor in French Canada FL DH DB1 For use only on computer models equipped with an Intel processor in France For use only on computer models equipped with an Intel processor in Germany For use only on computer models equipped with an Intel processor in Greece For use only on computer models equipped with an Intel processor in Hungary Computer major components 23

32 Item Component Spare part number For use only on computer models equipped with an Intel processor in India D61 For use only on computer models equipped with an Intel processor in Israel BB1 For use only on computer models equipped with an Intel processor in Italy For use on all computer models in Japan For use on all computer models in Latin America For use only on computer models equipped with an Intel processor in the Netherlands B31 For use only on computer models equipped with an Intel processor in Portugal For use only on computer models equipped with an Intel processor in Romania For use only on computer models equipped with an Intel processor in Russia For use only on computer models equipped with an Intel processor in Saudi Arabia For use only on computer models equipped with an Intel processor in Slovenia For use only on computer models equipped with an Intel processor in South Korea BA AD1 For use only on computer models equipped with an Intel processor in Spain For use only on computer models equipped with an Intel processor in Switzerland For use only on computer models equipped with an Intel processor in Taiwan BG AB1 For use only on computer models equipped with an Intel processor in Thailand For use only on computer models equipped with an Intel processor in Turkey For use only on computer models equipped with an Intel processor in the United Kingdom For use on all computer models in the United States (3) Top cover (includes TouchPad and cable) (4) Power button board (includes cable) (5) Top speakers (include speaker cables) (6) TouchPad button board (includes cable and bracket) (7) Fingerprint reader board (includes bracket and cable) (8) Solid-state drive: 160-GB solid-state drive for use on all computer models GB msata solid-state drive for use only on computer models equipped with an Intel processor (9) System board (includes replacement thermal material): For use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7730M graphics subsystem (includes 2.0-GB of discrete video memory) For use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7670M graphics subsystem (includes 2.0-GB of discrete video memory) Chapter 3 Illustrated parts catalog

33 Item Component Spare part number For use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7670M graphics subsystem (includes 1.0-GB of discrete video memory) For use only on computer models equipped with the AMD A70M chipset and a graphics subsystem with UMA video memory For use only on computer models equipped with the Intel 650M chipset, a 45- W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 650M chipset, a 35- W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 650M chipset, a 45- W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 650M chipset, a 35- W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 630M chipset, a 45- W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 630M chipset, a 35- W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 630M chipset, a 45- W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 630M chipset, a 35- W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel UM77 chipset, a 45- W processor, and a graphics subsystem with UMA video memory For use only on computer models equipped with the Intel UM77 chipset, a 35- W processor, and a graphics subsystem with UMA video memory Thermal Material Kit (not illustrated, includes replacement thermal material): For use only on computer models equipped with an AMD processor For use only on computer models equipped with an Intel processor (10) Processor (includes replacement thermal material): Intel Core i7-3820qm 2.70-GHz processor (8.0-MB L3 cache, 45 W) Intel Core i7-3720qm 2.60-GHz processor (6.0-MB L3 cache, 45 W) Intel Core i7-3612qm 2.10-GHz processor (6.0-MB L3 cache, 35 W) Intel Core i7-3610qm 2.30-GHz processor (6.0-MB L3 cache, 45 W) Intel Core i5-3320m 2.60-GHz processor (3.0-MB L3 cache, 35 W) Computer major components 25

34 Item Component Spare part number Intel Core i7-2670qm 2.20-GHz processor (6.0-MB L3 cache, 45 W) Intel Core i5-3210m 2.50-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i5-2450m 2.50-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i3-3110m 2.30-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i3-2370m 2.40-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i3-2350m 2.20-GHz processor (3.0-MB L3 cache, 35 W) (11) Fan/heat sink assembly (includes replacement thermal material): For use only on computer models equipped with an AMD processor and a graphics subsystem with discrete memory For use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (12a) (12b) Optical drive connector cable (included with the optical drive spare part kit) Optical drive (includes bezel and bracket): Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive Blu-ray Disc R/RW with SuperMulti Drive DVD±RW Double-Layer with SuperMulti Drive (13) USB board (includes cable) (14) Subwoofer (includes subwoofer cable, top speaker passthrough cable, and 2 rubber isolators) (15) Power connector cable (includes bracket): For use only on computer models equipped with a 120-W AC adapter For use only on computer models equipped with a 90-W or 65-W AC adapter (16) Base enclosure (17) Battery: 9-cell, 100-Wh, 3.0-Ah, Li-ion battery cell, 62-Wh, 2.8-Ah, Li-ion battery (18) RTC battery (includes cable and double-sided tape) (19) Hard drive (does not include the hard drive connector cable, hard drive bracket, or screws): For use on all computer models: 750-GB, 7200-rpm, 9.5-mm Chapter 3 Illustrated parts catalog

35 Item Component Spare part number 750-GB, 5400-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 7200-rpm, 9.5-mm For use only on computer models equipped with an AMD processor: 1-TB, 5400-rpm, 12.7-mm GB, 5400-rpm, 9.5-mm For use only on computer models equipped with an Intel processor: 1-TB, 5400-rpm, 12.7-mm GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm Hard Drive Hardware Kit (not illustrated, includes the hard drive connector cable, hard drive bracket, and screws) (20) Memory modules (2, PC3, 12800, 1600-MHz): 8-GB memory module GB memory module GB memory module (21) WLAN module: For use with all computer models: Atheros 9485GN b/g/n 1 1 WiFi and 3012 Bluetooth 4.0 Combo Adapter Atheros WB b/g/n 1 1 Bluetooth Combo Adapter Broadcom 4313GN b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter Intel Centrino Advanced-N 6230 WLAN module Broadcom 4313GN b/g/n 1 1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) for use only on computer models equipped with an AMD processor in Brazil Intel Centrino Advanced-N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan (22) Service cover (includes speaker grilles and front rubber feet) Computer major components 27

36 Display assembly subcomponents Item Component Spare part number (1) Display bezel (2) Webcamera/microphone module (3) Display panel: 15.6-in, AntiGlare, FHD display panel in, BrightView, HD display panel (4) Display Hinge Kit (includes left and right hinges and brackets) (5) Display panel cable: Display panel cable for use only on computer models equipped with an FHD display assembly Display panel cable for use only on computer models equipped with an FHD display assembly and an Intel processor Display panel cable for use only on computer models equipped with an HD display assembly Display panel cable for use only on computer models equipped with an HD display assembly and an Intel processor (6) Antenna Kit (includes left and right wireless antenna cables and transceivers) (7) Display speakers (include speaker cables) Chapter 3 Illustrated parts catalog

37 Item Component Spare part number (8) Display enclosure: In aluminum finish (for use on all computer models) In magenta finish (for use only on computer models equipped with an Intel processor) Display Screw Kit Mass storage devices Item Component Spare part number (1) Hard drive (does not include the hard drive bracket, hard drive connector cable, or screws) For use on all computer models: 750-GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm Mass storage devices 29

38 Item Component Spare part number 320-GB, 7200-rpm, 9.5-mm For use only on computer models equipped with an AMD processor: 1-TB, 5400-rpm, 12.7-mm GB, 5400-rpm, 9.5-mm For use only on computer models equipped with an Intel processor: 1-TB, 5400-rpm, 12.7-mm GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm Hard Drive Hardware Kit, includes: (2a) (2b) Hard drive bracket Hard drive connector cable Screws (not illustrated) (3) Optical drive: Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive Blu-ray Disc R/RW with SuperMulti Drive DVD±RW Double-Layer with SuperMulti Drive Includes: (4a) (4b) Optical drive bezel Optical drive bracket (5) Solid-state drive 160-GB solid-state drive for use on all computer models GB msata solid-state drive for use only on computer models equipped with an Intel processor Miscellaneous parts Component Spare part number AC adapter: For use on all computer models: 90-W HP Smart AC adapter (RC, V, PFC, 3-wire) W HP Smart AC adapter (RC, V, 3-wire) For use only on computer models equipped with an Intel processor: 30 Chapter 3 Illustrated parts catalog

39 Component Spare part number 120-W slim AC adapter (RC, V, PFC, 3-wire) W HP Smart AC adapter (RC, V, PFC, EM, 3-wire) W HP Smart AC adapter (RC, V, EM, 3-wire) Power cord (3-pin, black, 1.83-m): For use on all computer models: For use in Argentina D01 For use in Australia For use in Brazil For use in Italy For use in Japan For use in North America For use only on computer models equipped with an Intel processor: For use in Denmark For use in Europe For use in India D61 For use in Israel For use in the People's Republic of China For use in South Africa For use in South Korea BB AA AR AD1 For use in Switzerland For use in Taiwan AB1 For use in Thailand For use in the United Kingdom and Singapore Screw Kit Miscellaneous parts 31

40 Sequential part number listing Spare part number Description Power cord for use on all computer models in North America (3-pin, black, 1.83-m) Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) Power cord for use only on computer models equipped with an Intel processor in Europe (3- pin, black, 1.83-m) Power cord for use only on computer models equipped with an Intel processor in the United Kingdom and Singapore (3-pin, black, 1.83-m) Power cord for use on all computer models in Italy (3-pin, black, 1.83-m) Power cord for use only on computer models equipped with an Intel processor in Denmark (3- pin, black, 1.83-m) Power cord for use only on computer models equipped with an Intel processor in Switzerland (3- pin, black, 1.83-m) Power cord for use only on computer models equipped with an Intel processor in Thailand (3- pin, black, 1.83-m) Power cord for use on all computer models in Brazil (3-pin, black, 1.83-m) Power cord for use on all computer models in Japan (3-pin, black, 1.83-m) AA1 Power cord for use only on computer models equipped with an Intel processor in the People's Republic of China (3-pin, black, 1.83-m) AB1 Power cord for use only on computer models equipped with an Intel processor in Taiwan (3- pin, black, 1.83-m) AD1 Power cord for use only on computer models equipped with an Intel processor in South Korea (3- pin, black, 1.83-m) AR1 Power cord for use only on computer models equipped with an Intel processor in South Africa (3- pin, black, 1.83-m) BB1 Power cord for use Power cord for use only on computer models equipped with an Intel processor in Israel (3-pin, black, 1.83-m) D01 Power cord for use on all computer models in Argentina (3-pin, black, 1.83-m) D61 Power cord for use on all computer models in India (3-pin, black, 1.83-m) Broadcom 4313GN b/g/n 1 1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) for use only on computer models equipped with an AMD processor in Brazil W HP Smart AC adapter for use on all computer models (RC, V, 3-wire) W HP Smart AC adapter for use on all computer models (RC, V, PFC, 3-wire) W HP Smart AC adapter for use only on computer models equipped with an Intel processor (RC, V, PFC, EM, 3-wire) W HP Smart AC adapter for use only on computer models equipped with an Intel processor (RC, V, EM, 3-wire) 32 Chapter 3 Illustrated parts catalog

41 Spare part number Description GB, 5400-rpm hard hard for use only on computer models equipped with an Intel processor (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number GB, 7200-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number GB, 5400-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number GB, 7200-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number TB, 5400-rpm hard hard for use only on computer models equipped with an AMD processor (SATA, 12.7-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number GB memory module (PC3, 12800, 1600-MHz) GB, 7200-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number W slim AC adapter for use only on computer models equipped with an Intel processor (RC, V, PFC, 3-wire) GB, 5400-rpm hard hard for use only on computer models equipped with an AMD processor (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number GB memory module (PC3, 12800, 1600-MHz) Intel Core i3-2350m 2.30-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) Atheros 9485GN b/g/n 1 1 WiFi and 3012 Bluetooth 4.0 Combo Adapter for use on all computer models Broadcom 4313GN b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models Intel Core i7-2670qm 2.20-GHz processor (6.0-MB L3 cache, 45 W; includes replacement thermal material) Sequential part number listing 33

42 Spare part number Description GB, 5400-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number GB, 5400-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number GB memory module (PC3, 12800, 1600-MHz) Intel Centrino Advanced-N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan Intel Centrino Advanced-N 6230 WLAN module for use on all computer models cell, 62-Wh, 2.8-Ah, Li-ion battery cell, 100-Wh, 3.0-Ah, Li-ion battery Atheros WB b/g/n 1 1 Bluetooth Combo Adapter for use on all computer models Intel Core i5-2450m 2.50-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) TB, 5400-rpm hard hard for use only on computer models equipped with an Intel processor (SATA, 12.7-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number Intel Core i3-2370m 2.40-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) Intel Core i5-3210m 2.50-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) Intel Core i7-3610qm 2.30-GHz processor (6.0-MB L3 cache, 45 W; includes replacement thermal material) Intel Core i7-3612qm 2.10-GHz processor (6.0-MB L3 cache, 35 W; includes replacement thermal material) Intel Core i7-3720qm 2.60-GHz processor (6.0-MB L3 cache, 45 W; includes replacement thermal material) Intel Core i7-3820qm 2.70-GHz processor (8.0-MB L3 cache, 45 W; includes replacement thermal material) Intel Core i5-3320m 2.60-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) Wireless Antenna Kit (includes wireless antenna cables and transceivers) Display enclosure in aluminum finish Base enclosure Display bezel in aluminum finish for use on all computer models 34 Chapter 3 Illustrated parts catalog

43 Spare part number Description Display panel cable for use only on computer models equipped with an HD display assembly Display panel cable for use only on computer models equipped with an FHD display assembly Display panel cable for use only on computer models equipped with an HD display assembly and an Intel processor Display panel cable for use only on computer models equipped with an FHD display assembly and an Intel processor Power connector cable for use only on computer models equipped with a 65-W and 90-W AC adapter Power connector cable for use only on computer models equipped with a 120-W AC adapter Fan/heat sink assembly for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes replacement thermal material) Fan/heat sink assembly for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes replacement thermal material) Fingerprint reader board (includes bracket and cable) Hard Drive Hardware Kit Display Hinge Kit (includes left and right hinges and brackets) in, BrightView, HD display assembly in aluminum finish for use on all computer models (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/ microphone module and cable) in, AntiGlare, FHD display assembly in aluminum finish for use on all computer models (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/ microphone module and cable) in, BrightView, HD display assembly in aluminum finish for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) in, AntiGlare, FHD display assembly in aluminum finish for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) Keyboard in black finish with backlight for use on all computer models in the United States (includes keyboard cable and backlight cable) Keyboard in black finish with backlight for use only on computer models equipped with an Intel processor in Saudi Arabia (includes keyboard cable and backlight cable) A41] Keyboard in black finish with backlight for use only on computer models equipped with an Intel processor in Belgium (includes keyboard cable and backlight cable) B31 Keyboard in black finish with backlight for use only on computer models equipped with an Intel processor in the Netherlands (includes keyboard cable and backlight cable) Keyboard in black finish without backlight for use on all computer models in the United States (includes keyboard cable) Sequential part number listing 35

44 Spare part number Description Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in the United Kingdom (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Germany (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in France (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Italy (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Spain (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Portugal (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Turkey (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Greece (includes keyboard cable) Keyboard in black finish without backlight for use on all computer models in Latin America (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Saudi Arabia (includes keyboard cable) Keyboard in black finish without backlight for use on all computer models in Brazil (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Hungary (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Russia (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Romania (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Thailand (includes keyboard cable) Keyboard in black finish without backlight for use on all computer models in Japan (includes keyboard cable) A41 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Belgium (includes keyboard cable) AB AD1 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Taiwan (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in South Korea (includes keyboard cable) B31 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in the Netherlands (includes keyboard cable) 36 Chapter 3 Illustrated parts catalog

45 Spare part number BA BB BG1 Description Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Slovenia (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Israel (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Switzerland (includes keyboard cable) D61 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in India (includes keyboard cable) DB DH FL1 Keyboard in black finish without backlight for use on all computer models in French Canada (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Denmark, Finland, and Norway (includes keyboard cable) Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia (includes keyboard cable) DVD±RW Double-Layer with SuperMulti Drive (includes bezel and bracket) Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive (includes bezel and bracket) Blu-ray Disc R/RW with SuperMulti Drive (includes bezel and bracket) Power button board (includes cable) USB board (includes cable) Service cover in, BrightView, HD display panel in, AntiGlare, FHD display panel RTC battery (includes cable and double-sided tape) Display Screw Kit Screw Kit Top speakers (includes cable) Display speakers (includes cable) Subwoofer (includes subwoofer cable, top speaker passthrough cable, and 2 rubber isolators) GB solid-state drive for use with all computer models GB msata solid-state drive for use only with computer models equipped with an Intel processor Thermal Material Kit for use only on computer models equipped with an Intel processor (includes replacement thermal pads and paste) Top cover in aluminum finish (includes TouchPad board and cable) Webcamera/microphone module System board for use only on computer models equipped with the Intel 630M chipset, a 45- W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory and replacement thermal material) Sequential part number listing 37

46 Spare part number Description System board for use only on computer models equipped with the Intel 630M chipset, a 35- W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory and replacement thermal material) System board for use only on computer models equipped with the Intel 630M chipset, a 45- W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory and replacement thermal material) System board for use only on computer models equipped with the Intel 630M chipset, a 35- W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory and replacement thermal material) System board for use only on computer models equipped with the Intel 650M chipset, a 45- W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory and replacement thermal material) System board for use only on computer models equipped with the Intel 650M chipset, a 35- W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory and replacement thermal material) System board for use only on computer models equipped with the Intel 650M chipset, a 45- W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory and replacement thermal material) System board for use only on computer models equipped with the Intel 650M chipset, a 35- W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory and replacement thermal material) System board for use only on computer models equipped with the Intel UM77 chipset, a 45- W processor, and a graphics subsystem with UMA video memory (includes replacement thermal material) System board for use only on computer models equipped with the Intel UM77 chipset, a 35- W processor, and a graphics subsystem with UMA video memory (includes replacement thermal material) Fan/heat sink assembly for use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory (includes replacement thermal material) Fan/heat sink assembly for use only on computer models equipped with an AMD processor and a graphics subsystem with discrete memory (includes replacement thermal material) System board for use only on computer models equipped with the AMD A70M chipset and a graphics subsystem with UMA video memory (includes replacement thermal material) System board for use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7670M graphics subsystem (includes 1.0-GB of discrete video memory and replacement thermal material) System board for use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7670M graphics subsystem (includes 2.0-GB of discrete video memory and replacement thermal material) System board for use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7730M graphics subsystem (includes 2.0-GB of discrete video memory and replacement thermal material) TouchPad button board (includes cable and bracket) 38 Chapter 3 Illustrated parts catalog

47 Spare part number Description Intel Core i3-3110m 2.30-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) GB, 7200-rpm hard hard for use only computer models equipped with an Intel processor (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number Thermal Material Kit for use only on computer models equipped with an AMD processor (includes replacement thermal pads and paste) Display enclosure in magenta finish for use only with computer models equipped with an Intel processor in, BrightView, HD display assembly in magenta finish for use only with computer models equipped with an Intel processor (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) in, AntiGlare, FHD display assembly in magenta finish for use only with computer models equipped with an Intel processor (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) in, BrightView, HD display assembly in magenta finish for use only with computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) in, AntiGlare, FHD display assembly in magenta finish for use only with computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) Sequential part number listing 39

48 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver Magnetic screw driver Phillips P0 and P1 screw drivers Service considerations Plastic parts The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. 40 Chapter 4 Removal and replacement procedures

49 Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE. Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. Preliminary replacement requirements 41

50 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V 42 Chapter 4 Removal and replacement procedures

51 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. Preliminary replacement requirements 43

52 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. The following grounding equipment is recommended to prevent electrostatic damage: Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material-handling packages Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V 44 Chapter 4 Removal and replacement procedures

53 Component replacement procedures Service tag This chapter provides removal and replacement procedures. There are as many as 77 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 46 for battery removal instructions. Item Component Description (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/product number (p/n) This number provides specific information about the product s hardware components. The part number helps a service technician determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Component replacement procedures 45

54 Battery Description Spare part number 9-cell, 100-Wh, 3.0-Ah, Li-ion battery cell, 62-Wh, 2.8-Ah, Li-ion battery Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the battery: 1. Turn the computer upside down on a flat surface. 2. Slide the battery release latch (1) to release the battery. 3. Pivot the front edge of the battery (2) up and back. 4. Remove the battery (3) from the computer. To insert the battery: 1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. 2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) 46 Chapter 4 Removal and replacement procedures

55 Hard drive NOTE: The hard drive spare part kit does not include the hard drive connector cable, hard drive bracket, or screws. These components are included in the Hard Drive Hardware Kit, spare part number Description Spare part number For use on all computer models: 750-GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm GB, 7200-rpm, 9.5-mm For use only on computer models equipped with an AMD processor: 1-TB, 5400-rpm, 12.7-mm GB, 5400-rpm, 9.5-mm For use only on computer models equipped with an Intel processor: 1-TB, 5400-rpm, 12.7-mm GB, 7200-rpm, 9.5-mm GB, 5400-rpm, 9.5-mm Before removing the hard drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). Remove the hard drive: 1. Slide the battery release latch (1) to release the service cover. 2. Slide the service cover (2) toward the front of the computer. Component replacement procedures 47

56 3. Remove the service cover (3). The service cover is available using spare part number Disconnect the hard drive connector cable (1) from the system board. 5. Remove the two Phillips PM screws (2) that secure the hard drive to the computer. 6. Use the tab to slide the hard drive (3) to the left, and then remove the hard drive. 48 Chapter 4 Removal and replacement procedures

57 7. If it is necessary to replace the hard drive screws (1), hard drive bracket (2), or hard drive connector cable (3), remove and replace the components. The hard drive screws, hard drive bracket, and hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 49

58 RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service cover(see Hard drive on page 47). Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Release the RTC battery (2) from the cavity in the base enclosure. NOTE: The RTC battery is attached to the base enclosure with double-sided tape. Firm pressure may be required to release the RTC battery from the base enclosure. 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. 50 Chapter 4 Removal and replacement procedures

59 Memory module Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) GB memory module (PC3, 12800, 1600-MHz) GB memory module (PC3, 12800, 1600-MHz) Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service cover (see Hard drive on page 47). Remove the memory module: 1. Turn the system board upside down, with the front toward you. 2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module. Component replacement procedures 51

60 WLAN module Description Spare part number For use with all computer models: Atheros 9485GN b/g/n 1 1 WiFi and 3012 Bluetooth 4.0 Combo Adapter Atheros WB b/g/n 1 1 Bluetooth Combo Adapter Broadcom 4313GN b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter Intel Centrino Advanced-N 6230 WLAN module Broadcom 4313GN b/g/n 1 1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) for use only on computer models equipped with an AMD processor in Brazil Intel Centrino Advanced-N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service cover (see Hard drive on page 47). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN antenna cable is connected to the WLAN module Aux terminal. 2. Remove the Phillips PM screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) 52 Chapter 4 Removal and replacement procedures

61 3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 53

62 Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive Blu-ray Disc R/RW with SuperMulti Drive DVD±RW Double-Layer with SuperMulti Drive Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service cover (see Hard drive on page 47). Remove the optical drive: 1. Remove the Phillips PM screw (1) that secures the optical drive to the computer. 2. Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to release the optical drive. 54 Chapter 4 Removal and replacement procedures

63 3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the optical drive bezel. 6. Release the left side of the optical drive bezel (3). 7. Remove the optical drive bezel (4). 8. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Component replacement procedures 55

64 9. Remove the two Phillips PM screws (1) that secure the optical drive bracket to the optical drive. 10. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 56 Chapter 4 Removal and replacement procedures

65 Keyboard Description Spare part number Keyboard with backlight (includes backlight cable): For use on all computer models in the United States For use only on computer models equipped with an Intel processor in Saudi Arabia For use only on computer models equipped with an Intel processor in Belgium A41 For use only on computer models equipped with an Intel processor in the Netherlands B31 Keyboard without backlight: For use only on computer models equipped with an Intel processor in Belgium A41 For use on all computer models in Brazil For use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia For use only on computer models equipped with an Intel processor in Denmark, Finland, and Norway For use only on computer models equipped with an Intel processor in French Canada FL DH DB1 For use only on computer models equipped with an Intel processor in France For use only on computer models equipped with an Intel processor in Germany For use only on computer models equipped with an Intel processor in Greece For use only on computer models equipped with an Intel processor in Hungary For use only on computer models equipped with an Intel processor in India D61 For use only on computer models equipped with an Intel processor in Israel BB1 For use only on computer models equipped with an Intel processor in Italy For use on all computer models in Japan For use on all computer models in Latin America For use only on computer models equipped with an Intel processor in the Netherlands B31 For use only on computer models equipped with an Intel processor in Portugal For use only on computer models equipped with an Intel processor in Romania For use only on computer models equipped with an Intel processor in Russia For use only on computer models equipped with an Intel processor in Saudi Arabia For use only on computer models equipped with an Intel processor in Slovenia For use only on computer models equipped with an Intel processor in South Korea BA AD1 For use only on computer models equipped with an Intel processor in Spain For use only on computer models equipped with an Intel processor in Switzerland For use only on computer models equipped with an Intel processor in Taiwan BG AB1 Component replacement procedures 57

66 Description Spare part number For use only on computer models equipped with an Intel processor in Thailand For use only on computer models equipped with an Intel processor in Turkey For use only on computer models equipped with an Intel processor in the United Kingdom For use on all computer models in the United States Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service cover (see Hard drive on page 47). Remove the keyboard: 1. Remove the Phillips PM screw (1) and the Phillips PM screw (2) that secure the keyboard to the computer. 2. Rest the computer on its left side. 3. Open the computer. 58 Chapter 4 Removal and replacement procedures

67 4. Insert a thin tool into the opening in the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest. 7. Release the zero insertion force (ZIF) connector (1) to which the keyboard backlight cable is connected, and then disconnect the cable (2) from the system board. 8. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the cable (4) from the system board. Component replacement procedures 59

68 9. Remove the keyboard (5). Reverse this procedure to install the keyboard. 60 Chapter 4 Removal and replacement procedures

69 Top cover Description Spare part number Top cover (includes TouchPad and cable) Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 54) c. Keyboard (see Keyboard on page 57) NOTE: When replacing the top cover, be sure to remove the following components from the defective top cover and install them on the replacement top cover: Top speakers (see Top speakers on page 64) Power button board and cable (see Power button board on page 65) Fingerprint reader board (see Fingerprint reader board on page 66) TouchPad button board (see TouchPad button board on page 67) Remove the top cover: 1. Remove the seven Phillips PM screws that secure the top cover to the computer. Component replacement procedures 61

70 2. Remove the three Phillips PM screws that secure the top cover to the computer. 3. Remove the nine Phillips PM screws that secure the top cover to the computer. 4. Turn the computer right side up, with the front toward you. 5. Open the computer. 6. Release the corresponding ZIF connectors, and then disconnect the following cables from the system board: (1) Power button board cable (2) TouchPad button board cable (3) Fingerprint reader board cable (4) Top speakers cable 62 Chapter 4 Removal and replacement procedures

71 7. Remove the three Phillips PM screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides have disengaged from the base enclosure. 9. Remove the top cover (2). CAUTION: Be careful not to damage the thin section of the base enclosure (3) around the optical drive bay when removing the top cover. Reverse this procedure to install the top cover. Component replacement procedures 63

72 Top speakers Description Spare part number Top speakers (include speaker cables) Before removing the top speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 54) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) Remove the top speakers: 1. Fold back the shielding (1) that covers the top speaker cables. 2. Release the top speaker cables (2) from the clips and routing channel built into the top cover. 3. Remove the two Phillips PM screws (3) that secure the top speakers to the top cover. 64 Chapter 4 Removal and replacement procedures

73 4. Remove the top speakers (4). Reverse this procedure to install the top speakers. Power button board Description Spare part number Power button board (includes cable) Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 54) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) Component replacement procedures 65

74 Remove the power button board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the power button board cable (1) from the top cover. (The power button board cable is attached to the top cover double-sided tape.) 3. Remove the two Phillips PM screws (2) that secure the power button board to the top cover. 4. Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable and bracket) Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 54) 66 Chapter 4 Removal and replacement procedures

75 c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) Remove the fingerprint reader board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the fingerprint reader board cable from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.) 3. Remove the Phillips PM screw (2) that secures the fingerprint reader board bracket to the top cover. 4. Slide the fingerprint reader board bracket (3) up and away from the top cover. 5. Remove the fingerprint reader board (4). Reverse this procedure to install the fingerprint reader board. TouchPad button board Description Spare part number TouchPad button board (includes cable and bracket) Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. Component replacement procedures 67

76 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 54) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) Remove the TouchPad button board: 1. Turn the top cover upside down, with the front toward you. 2. Release the TouchPad button board ZIF connector (1) to which the TouchPad button board cable is connected, and then disconnect the cable from the TouchPad button board. 3. Release the TouchPad board ZIF connector (2) to which the TouchPad button board cable is connected, and then disconnect the cable from the TouchPad board. 4. Remove the two Phillips PM screws (1) that secure the TouchPad button board bracket to the top cover. 5. Lift the rear edge of the TouchPad button board bracket (2) until it rests at an angle. 68 Chapter 4 Removal and replacement procedures

77 6. Slide the TouchPad button board bracket (3) up and away from the top cover until the tabs (4) on the front edge of the bracket disengage from the top cover. 7. Remove the two Phillips PM screws (1) that secure the TouchPad button board to the top cover. 8. Remove the TouchPad button board (2). Reverse this procedure to install the TouchPad button board. Component replacement procedures 69

78 Solid-state drive Description Spare part number 160-GB solid-state drive for use on all computer models GB solid-state drive for use only on computer models equipped with an Intel processor Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 54) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) Remove the solid-state drive: 1. Remove the Phillips PM screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up.) 70 Chapter 4 Removal and replacement procedures

79 2. Remove the solid-state drive by pulling the drive away from the slot at an angle (2). NOTE: The solid-state drive is designed with a notch to prevent incorrect installation into the solid-state drive slot. Reverse this procedure to install the solid-state drive. Component replacement procedures 71

80 System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers (for use on computer models equipped with an AMD processor) and (for use on computer models equipped with an Intel processor). Description For use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7730M graphics subsystem (includes 2.0-GB of discrete video memory) For use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7670M graphics subsystem (includes 2.0-GB of discrete video memory) For use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7670M graphics subsystem (includes 1.0-GB of discrete video memory) For use only on computer models equipped with the AMD A70M chipset and a graphics subsystem with UMA video memory For use only on computer models equipped with the Intel 650M chipset, a 45-W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 650M chipset, a 35-W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 650M chipset, a 45-W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 650M chipset, a 35-W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 630M chipset, a 45-W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 630M chipset, a 35-W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 630M chipset, a 45-W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel 630M chipset, a 35-W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory) For use only on computer models equipped with the Intel UM77 chipset, a 45-W processor, and a graphics subsystem with UMA video memory For use only on computer models equipped with the Intel UM77 chipset, a 35-W processor, and a graphics subsystem with UMA video memory Spare part number Chapter 4 Removal and replacement procedures

81 Before removing the system board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the hard drive (see Hard drive on page 47). 6. Disconnect the wireless antenna cables from the WLAN module (see WLAN module on page 52). 7. Remove the following components: a. Optical drive (see Optical drive on page 54) b. Keyboard (see Keyboard on page 57) c. Top cover (see Top cover on page 61) When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: Memory module (see Memory module on page 51 WLAN module (see WLAN module on page 52 Solid-state drive (see Solid-state drive on page 70) Fan/heat sink assembly (see Fan/heat sink assembly on page 77) Processor (see Processor on page 82) Remove the system board: 1. Close the computer. 2. Turn the computer upside down, with the front toward you. 3. Disconnect the RTC battery cable (1) from the system board. Component replacement procedures 73

82 4. Disconnect the subwoofer cable (2) from the system board. 5. Turn the computer right side up, with the front toward you. 6. Open the computer. 7. Disconnect the following cables from the system board: (1) Display speakers cable (2) Top speakers passthrough cable (3) Optical drive connector cable (4) Display panel cable 74 Chapter 4 Removal and replacement procedures

83 8. Detach the display panel cable (5) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) 9. Disconnect the USB board cable (1) from the system board. 10. Disconnect the power connector cable (2) from the system board. Component replacement procedures 75

84 11. Remove the three Phillips PM screws (1) that secure the system board to the base enclosure. Reverse this procedure to install the system board. 76 Chapter 4 Removal and replacement procedures

85 Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers (for use on computer models equipped with an AMD processor) and (for use on computer models equipped with an Intel processor). Description For use only on computer models equipped with an AMD processor and a graphics subsystem with discrete memory For use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory Spare part number NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Before removing the fan/heat sink assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 54) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) e. System board (see System board on page 72) Component replacement procedures 77

86 Remove the fan/heat sink assembly: 1. Turn the system board upside down, with the front toward you. NOTE: Steps 2 and 3 apply to computer models equipped with a graphics subsystem with discrete memory. See steps 4 and 5 for fan/heat sink assembly removal information for computer models equipped with a graphics subsystem with UMA memory. 2. Disconnect the fan cable (1) from the system board. 3. Following the 1, 2, 3, 4, 5, 6, 7 sequence stamped into the fan/heat sink assembly, loosen the seven captive Philllips screws (2) and (3) that secure the fan/heat sink assembly to the system board, and then remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it. NOTE: The following illustration shows the fan/heat sink assembly removal process for a computer model equipped with an AMD processor. The process for removing the fan/heat sink assembly on a computer model equipped with an Intel processor is identical. NOTE: Steps 4 and 5 apply to computer models equipped with a graphics subsystem with UMA memory. See steps 2 and 3 for fan/heat sink assembly removal information for computer models equipped with a graphics subsystem with discrete memory. 4. Disconnect the fan cable (1) from the system board. 78 Chapter 4 Removal and replacement procedures

87 5. Following the 1, 2, 3, 4 sequence stamped into the fan/heat sink assembly, loosen the four captive Philllips screws (2) that secure the fan/heat sink assembly to the system board, and then remove the fan/heat sink assembly (3). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it. NOTE: The following illustration shows the fan/heat sink assembly removal process for a computer model equipped with an AMD processor. The process for removing the fan/heat sink assembly on a computer model equipped with an Intel processor is identical. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the fan/heat sink assembly, processor, and system board spare part kits. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers (for use on computer models equipped with an AMD processor) and (for use on computer models equipped with an Intel processor). NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with discrete memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it Thermal pads are used on the system board components (5) and the heat sink sections (6) that service them Component replacement procedures 79

88 NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it Thermal pads are used on the system board components (5) and the heat sink sections (6) that service them 80 Chapter 4 Removal and replacement procedures

89 NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. Component replacement procedures 81

90 Processor NOTE: This section applies only to computer models equipped with an Intel processor. NOTE: The processor spare part kit include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number Description Spare part number Intel Core i7-3820qm 2.70-GHz processor (8.0-MB L3 cache, 45 W) Intel Core i7-3720qm 2.60-GHz processor (6.0-MB L3 cache, 45 W) Intel Core i7-3612qm 2.10-GHz processor (6.0-MB L3 cache, 35 W) Intel Core i7-3610qm 2.30-GHz processor (6.0-MB L3 cache, 45 W) Intel Core i5-3320m 2.60-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i7-2670qm 2.20-GHz processor (6.0-MB L3 cache, 45 W) Intel Core i5-3210m 2.50-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i5-2450m 2.50-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i3-3110m 2.30-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i3-2370m 2.40-GHz processor (3.0-MB L3 cache, 35 W) Intel Core i3-2350m 2.30-GHz processor (3.0-MB L3 cache, 35 W) Before removing the processor, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 54) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) e. System board (see System board on page 72) Remove the processor: 1. Turn the system board upside down, with the front toward you. 2. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click. 82 Chapter 4 Removal and replacement procedures

91 3. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. USB board Reverse this procedure to install the processor. Description Spare part number USB board (includes cable) Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 54) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) Component replacement procedures 83

92 Remove the USB board: 1. Disconnect the USB board cable (1) from the system board. 2. Remove the Phillips PM screw (2) that secures the USB board to the base enclosure. 3. Remove the USB board (3). Subwoofer Reverse this procedure to install the USB board. Description Spare part number Subwoofer (includes subwoofer cable, top speakers passthrough cable, and 2 rubber isolators) Before removing the subwoofer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 54) c. Keyboard (see Keyboard on page 57) 84 Chapter 4 Removal and replacement procedures

93 d. Top cover (see Top cover on page 61) e. USB board (see USB board on page 83) Remove the subwoofer: 1. Disconnect the subwoofer cable (1) from the bottom of the system board. 2. Disconnect the top speakers passthrough cable (2) from the system board. 3. Release the subwoofer cable (3) and the top speakers passthrough cable (4) from the clips and routing channel built into the base enclosure. 4. Remove the two Phillips PM screws (1) that secure the subwoofer to the base enclosure. 5. Remove the subwoofer (2). NOTE: The subwoofer includes two rubber isolators that are installed in the screw holes (3). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Component replacement procedures 85

94 Power connector cable NOTE: The power connector cable spare part kit includes the bracket. Description Spare part number For use only on computer models equipped with a 120-W AC adapter For use only on computer models equipped with a 90-W or 65-W AC adapter Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 54) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) e. USB board (see USB board on page 83) f. Subwoofer (see Subwoofer on page 84) Remove the power connector cable: 1. Remove the Phillips PM screw (1) that secures the right edge of the system board to the base enclosure. 2. Lift the right edge of the system board (2) until the power connector is accessible. 3. Release the power connector cable (3) from the clips(4) and routing channel built into the base enclosure. 86 Chapter 4 Removal and replacement procedures

95 4. Release the power connector (5) from the clip built into the base enclosure. 5. Remove the power connector cable. Reverse this procedure to install the power connector cable. Optical drive connector cable NOTE: The optical drive connector cable is included in the optical drive spare part kit. See Optical drive on page 54 for optical drive spare part number information. Before removing the optical drive connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 54) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) e. System board (see System board on page 72) Remove the optical drive connector cable: 1. Release the optical drive connector cable (1) from the clips and routing channel built into the base enclosure. 2. Remove the two Phillips PM screws (2) that secure the optical drive connector cable to the base enclosure. Component replacement procedures 87

96 3. Remove the optical drive connector (3). Reverse this procedure to install the optical drive connector cable. Display assembly NOTE: The display assembly spare part kit includes the display panel cable, 2 WLAN antenna transceivers and cables, and the webcamera/microphone module and cable. Description Spare part number For use on all computer models: 15.6-in, AntiGlare, FHD display assembly in aluminum finish in, BrightView, HD display assembly in aluminum finish For use only with computer models equipped with an Intel processor: 15.6-in, AntiGlare, FHD display assembly in aluminum finish (for use only on computer models equipped with a graphics subsystem with discrete memory) 15.6-in, AntiGlare, FHD display assembly in magenta finish (for use only on computer models equipped with a graphics subsystem with discrete memory) in, AntiGlare, FHD display assembly in magenta finish in, BrightView, HD display assembly in aluminum finish (for use only on computer models equipped with a graphics subsystem with discrete memory) 15.6-in, BrightView, HD display assembly in magenta finish (for use only on computer models equipped with a graphics subsystem with discrete memory) in, BrightView, HD display assembly in magenta finish Chapter 4 Removal and replacement procedures

97 Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the hard drive (see Hard drive on page 47). 6. Disconnect the wireless antenna cables from the WLAN module (see WLAN module on page 52). 7. Remove the following components: a. Optical drive (see Optical drive on page 54) b. Keyboard (see Keyboard on page 57) c. Top cover (see Top cover on page 61) Remove the display assembly: 1. Disconnect the display panel cable (1) from the system board. 2. Release the display panel cable (2) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) 3. Disconnect the top speakers passthrough cable (3) from the system board. 4. Release the wireless antenna cables (4) from the clips (5) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 5. Remove the five Phillips PM screws (1) that secure the display assembly to the base enclosure. Component replacement procedures 89

98 6. Remove the display assembly (2). 7. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the display bezel screw cover (1) and the two Phillips PM screws (2) that secure the display bezel to the display assembly. The display bezel screw cover is available in the Display Screw Kit, spare part number b. Flex the inside edges of the bottom edge (3), the left and right sides (4), and the top edge (5) of the display bezel until the bezel disengages from the display enclosure. 90 Chapter 4 Removal and replacement procedures

99 c. Remove the display bezel (6). The display bezel is available using spare part number If it is necessary to replace the display panel: a. Remove the four Phillips PM screws (1) that secure the display panel to the display enclosure. b. Lift the top edge of the display panel (2) until the webcamera/microphone module connector is accessible. Component replacement procedures 91

100 c. Disconnect the webcamera/microphone module cable (3) from the webcamera/ microphone module. d. Release the display panel cable from the clip built into display enclosure (1) near the left hinge area. e. Remove the display panel (2) from the display enclosure. The display panel is available using spare part numbers (for use only on computer models equipped with a 15.6-in, AntiGlare, FHD display assembly) and (for use only on computer models equipped with a 15.6-in, BrightView, HD display assembly). 92 Chapter 4 Removal and replacement procedures

101 9. If it is necessary to replace the display panel cable: CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. a. Turn the display panel upside down, with the top edge toward you. b. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. c. Release the handle (2) that secures the display panel cable connector to the display panel. d. Disconnect the display panel cable (3) from the display panel. The display panel cable is available using the following spare part numbers: Display panel cable for use only on computer models equipped with an FHD display assembly Display panel cable for use only on computer models equipped with an FHD display assembly and an Intel processor Display panel cable for use only on computer models equipped with an HD display assembly Display panel cable for use only on computer models equipped with an HD display assembly and an Intel processor 10. If it is necessary to replace the webcamera/microphone module: a. Release the grounding strip (1) that secures the webcamera/microphone module to the display enclosure. Component replacement procedures 93

102 b. Remove the webcamera/microphone module (2) from the display enclosure. The webcamera/microphone module is available using the following spare part number If it is necessary to replace the hinges: a. Remove the four Phillips PM screws (1) that secure the hinges to the display enclosure. b. Remove the hinges (2) from the display enclosure. The hinges are available using spare part number If it is necessary to replace the display speakers: a. Remove the two Phillips PM screws (1) that secure the display speakers to the display enclosure. 94 Chapter 4 Removal and replacement procedures

103 b. Remove the display speakers (2) from the display enclosure. The display speakers are available using spare part number If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna cables from the clips (2) built into the display enclosure. c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number Reverse this procedure to install the display assembly. Component replacement procedures 95