Recommended HP Care Pack Services HP StorageWorks Division

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1 Recommended Division Product family Series Standard warranty Default recommended Recommended upsell EVA series XP series EVA GL series EVA XL series XP128 XP1024 XP Years, 24x7 HW + 1 Year, 24x7 SW Support, plus Array & Startup 2 Years, 24x7 HW + 1 Year, 24x7 SW Support, plus Array & Startup 2 Years, 24x7 HW + 1 Year, P24 HW & SW, plus Array & Startup N/A N/A N/A HA110A3* HA110A3* 3 Years Critical Service HA112A3* MSA series autoloaders MSA20 MSA30 MSA50 MSA500 3 Years Parts Exchange MSA Years Parts Exchange MSA Years Parts Exchange DAT 40x6 3 Years Parts Exchange DAT 72x6 DLT VS80 SDLT 320; SSL 1016 SDLT 320; SSL 1016 Ultrium 460; Ultrium 32/448/960 U8132E U6458E & Startup UA868E & Startup UA868E U8129E U6455E U6356E UB951E U6361E H5526E U8130E U6456E U6357E UB952E U6362E H4624E

2 Product family Series Standard warranty Default recommended Recommended upsell tape libraries optical jukeboxes Brocade series MSL5026 series MSL5052 series MSL6030 series MSL6060 series EML series ESL series VLS6000 Capacity Bundle VLS6105 series VLS6510 series 30ux standalone 700ux series 1100ux series 1000ux series 1900ux series 2300ux series 3800ux series 7100ux series 8-port series 16-port series 32-port series Blade SAN Switch series (for all drive modules & interface controllers) (for all drive modules & interface controllers) (for all drive modules & interface controllers) Manufacturing Exchange, Limited Warranty, 9x5 Phone Support 1 Year, 13x5, Next Business Day, Onsite, Limited Warranty, 9x5 Phone Support 1 Year, 13x5, Next Business Day, Onsite, Limited Warranty, 9x5 Phone Support U4823E U4824E U4823E U4824E & Startup & Startup UD056E & Startup & Startup U2861E U2864E U2861E U2864E UD046E UD004E UD032E 3 Years, Next Business Day, HA101A3* U2088E H4620E UA259E UC008E U9287E U9288E U9287E U9288E U2089E H4621E UA260E UC009E

3 Product family Series Standard warranty Default recommended Recommended upsell Brocade series (continuation) McData series Cisco series HP ProLiant storage servers: high-end 8-port Power Pack 16-port Power Pack 32-port Power Pack Blade SAN Switch Power Pack 64-port series 128-port series 12-port series 24-port series 32-port series Blade SAN Switch 64-port series 140-port series MDS9120 series MDS9140 series MDS9216 series MDS9500 series MDS9000 Adaptor DL380 (enterprise) DL58x & Startup U9521E & Startup U9521E UA254E UA250E U5957E UC019E U3487E U5974E U3491E UC008E U9277E U9280E U9919E UC562E UC582E UA254E UA252E U5958E UC020E U3488E U5974E U3492E UC009E U9278E U9281E U9920E

4 Product family Series Standard warranty Default recommended Recommended upsell HP ProLiant storage servers: low-end tape drives ML110 ML350 ML370 DL100 DL380 (base, standard OS) DL380 (external SCSI or external SATA, standard OS) Low-end: DAT 24, DAT 40, DAT 72, DLT VS80, DLT VS160 High-end: SDLT 320, SDLT 600, Ultrium 215, Ultrium 230, Ultrium 460, Ultrium 448 & Ultrium 960 1U Rack-mount Kit tape arrays 3U Rack-mount Kit 3U Rack-mount Kit with 2 DLT/SDLT or 1 LTO 5U Rack-mount Kit * Only available as Flex Care Packs 2 Years Parts Exchange 3 Years Parts Exchange, Next Business Day, Onsite UB940E UB995E UC549E UC555E UC561E UC573E H4616E H4622E UB137E H4623E U6337E U6370E UB941E UC544E UC550E UC556E UC562E UC574E U2068E U6359E UB138E U6368E U9285E U6371E HW = Hardware SW = Software To find the appropriate support band, please visit:

5 quick reference chart HP Care Pack coverage statement For some servers and storage products, CPUs, disks and other major internal and external components will be covered if support has been configured accordingly and they are listed in the contract s equipment list (if applicable). Service features Hardware only support HW Support NBD 4 Hr, 13x5 4 Hr, 24x7 6 Hr CTR Combined hardware and software services Support Plus Support Plus 24 Proactive 24 Critical Service Coverage windows 9x5 business days, 9 Hr excl. holidays 13x5 business days, 13 Hr excl. holidays 24x7 business days +2, 24 Hr incl. holidays Hardware onsite response Next business day 4 Hr, same business day 6 Hr, call to repair commitment Immediate resource mobilisation Software response 2 Hr Immediate Hardware features Parts replacement and work-to-completion Parts inventory management Upfront audit Site environmental survey Software features Telephone support Licence to use (LTU) software updates Software product and document updates Shared hardware and software features Dedicated phone number Priority system recovery Flexible phone and Internet call submittal and remote diagnostic Escalation management Enhanced Enhanced

6 Service features Proactive features Account support plan Operational and technical advice Business collaboration technical advice Support planning and reviews Support activity review OS patch analysis / hardware firmware analysis Technical services IT Infrastruture Library (ITIL) Level B technical services Availability checkup System health check Support team Assigned customer support team Account support mananger Account support centre engineer Mission-critical engineer Internet and electronic support tools Instant Support Enterprise Edition (ISEE) Operating systems Microsoft Linux Unix HP-UX OpenVMS Hardware only support NBD 4 Hr, 13x5 4 Hr, 24x7 6 Hr CTR Combined hardware and software services Support Plus Support Plus 24 Proactive 24 Critical Service Bi-annual Bi-annual Annual Annual Bi-annual Annual Advanced For more information, visit Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. Linux is a registered trademark of Linus Torvalds. UNIX is a registered trademark of The Open Group. 4AA0-2429EEE. October 2005