Lenovo ThinkCentre M90z with Intel vpro Technology. Stefan Richards Intel Corporation Business Client Platform Division

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1 Lenovo ThinkCentre M90z with Intel vpro Technology Stefan Richards Intel Corporation Business Client Platform Division 1

2 Legal Information 1. INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER, AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT, COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT. INTEL PRODUCTS ARE NOT INTENDED FOR USE IN MEDICAL, LIFE SAVING, OR LIFE SUSTAINING APPLICATIONS. 2. Intel may make changes to specifications and product descriptions at any time, without notice. 3. All products, dates, and figures specified are preliminary based on current expectations, and are subject to change without notice. 4. Intel, processors, chipsets, and desktop boards may contain design defects or errors known as errata, which may cause the product to deviate from published specifications. Current characterized errata are available on request. 5. Intel Active Management Technology requires the platform to have an Intel AMT-enabled chipset, network hardware and software, as well as connection with a power source and a corporate network connection. With regard to notebooks, Intel AMT may not be available or certain capabilities may be limited over a host OS-based VPN or when connecting wirelessly, on battery power, sleeping, hibernating or powered off. For more information, see 6. No computer system can provide absolute security under all conditions. Intel Anti-Theft Technology (Intel AT) requires the computer system to have an Intel ATenabled chipset, BIOS, firmware release, software and an Intel AT-capable Service Provider/ISV application and service subscription. The detection (triggers), response (actions), and recovery mechanisms only work after the Intel AT functionality has been activated and configured. Certain functionality may not be offered by some ISVs or service providers and may not be available in all countries. Intel assumes no liability for lost or stolen data and/or systems or any other damages resulting thereof. 7. Intel processor numbers are not a measure of performance. Processor numbers differentiate features within each processor family, not across different processor families. See for details. 8. Enabling Execute Disable Bit functionality requires a PC with a processor with Execute Disable Bit capability and a supporting operating system. Check with your PC manufacturer on whether your system delivers Execute Disable Bit functionality. 9. Intel Virtualization Technology requires a computer system with an enabled Intel processor, BIOS, virtual machine monitor (VMM), and for some uses, certain platform software enabled for it. Functionality, performance, or other benefits will vary depending on hardware and software configurations and may require a BIOS update. Software applications may not be compatible with all operating systems. Please check with your application vendor. 10.No computer system can provide absolute security under all conditions. Intel Trusted Execution Technology (Intel TXT) requires a computer system with Intel Virtualization Technology, an Intel TXT-enabled processor, chipset, BIOS, Authenticated Code Modules and an Intel TXT-compatible measured launched environment (MLE). The MLE could consist of a virtual machine monitor, an OS or an application. In addition, Intel TXT requires the system to contain a TPM v1.2, as defined by the Trusted Computing Group and specific software for some uses. For more information, see 11.ENERGY STAR denotes a system level energy specification, defined by the US Environmental Protection Agency, that relies upon all of the system's components, including processor, chipset, power supply, HDD, graphics controller and memory to meet the specification. For more information, see 12.Intel vpro processor technology (2007) DASH implementation is based on the draft DASH 1.0 specification 13.Copyright 2010 Intel Corporation. All rights reserved. Intel, the Intel logo, Intel. Leap ahead., the Intel. Leap ahead. logo, Intel vpro, the Intel vpro logo, Centrino, the Centrino logo, Intel Core, Core Inside, Intel SpeedStep, Pentium, Pentium Inside and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. 14.* Other names and brands may be claimed as the property of their respective owners. 2

3 Agenda What is Intel vpro technology? Remote Repair & Diagnostics KVM Remote Control Fast Call for Help 3

4 Intel Core vpro Processors Platform is more than the sum of its parts Processor Chipset Network Intel Core i5 & i7 Processors Intel Express Chipset Intel Gigabit Network Intel Anti-Theft Technology Intel Active Management Technology Intel Virtualization Technology Intel Trusted Execution Technology Intel vpro Technology Security & Manageability on the Chip 4

5 4 th Generation Business Platform Desktop AMT 2.0 Remote diagnostics Remote repair Remote HW/SW inv System defense Mobile AMT 3.0, VT-x, VT-d, TXT Remote config Enhanced system defense Cisco SDN AMT 2.6, VT-x Remote Config. Cisco SDN Wireless support AMT 5.0 MSFT NAP Fast Call for Help Remote Schedule Maintenance Remote PC Assist Technology AMT 4.0, VT-d, TXT MSFT NAP Fast Call for Help Remote Schedule Maint KVM Remote Control Intel Anti-Theft Technology PC Alarm Clock Remote Encryption Management AES-NI Enterprise Remote Management Security, Virtualization, Wireless Extend beyond firewall, Remote management Services KVM Remote Control, Data & asset security, Client convergence Sustained innovation focused on management and security 5

6 Intel vpro Technology Client Architecture BIOS Software MEBx Local Setup & Config HECI Driver Software APIs to ME IMSS Manageability & Security Status Application Local Mgmt Service Service for ME to talk to SW OSV/ISV Software 3 rd party software that uses features Hardware Flash Descriptor BIOS LAN info ME Firmware ME Protected Storage 3 rd Party Data Storage Intel Core processor Intel TXT Intel VT AES-NI Intel Series 5 Chipset w/ Intel ME Firmware Intel AMT Intel AT Intel Gigabit Network 6

7 Intel Active Management Technology High-level Capabilities Setup & Configuration Remote Diagnosis & Repair (Serial over LAN & IDE redirect) Remote Power Management Unattended remote updates KVM Remote Control Client-initiated Remote Access (Fast Call for Help, Remote Scheduled Maintenance) Asset Management - SW/HW inventory Client Isolation & Recovery End-point Access Control Remote Encryption Management IT Audit 7

8 Remote Diagnostics and Repair Problem Requirements Solution Platform Software Step 1: Help boot vendor desk failures supporting notified can trigger of Intel system costly, Active problem reactive Management via management Technology automated alert processes. or phone Downtime call is exacerbated by time-consuming Client Step 2a: based Help desk Intel technician uses vprosoftware visits technology to diagnostic diagnose with SOL/IDE-R the tools issue, to impacting enabled remotely in redirect user BIOSproductivity the and pulling IT resources off of other Client system s tasks. connected boot process to a power (IDE-R) supply and active network connection, Step 2b: Simultaneously text-based image/diagnostics commands the system tool. to redirect text and keyboard information (SOL) Step 3a: Software issues resolved remotely Advanced issues require desk-side visit or KVM remote control (if supported) Operating System Info SW Agents Intel Core processor Info Help Desk Server Intel PRO/1000 LAN Intel 5 series Chipset Intel Management Engine DDR2 DDR2 FLASH Management Console BIOS NVM = Out-of-band 8

9 Remotely control client PCs to diagnose & fix issues Full remote control of client PCs through embedded Keyboard, Video, and Mouse (KVM) redirection provided by Intel vpro technology* 1 User sees error and calls IT help desk 3 Admin initiates remote KVM session (authenticates, encryption setup if desired) Access code displayed on client PC User reads code from screen to Admin 2 IT Management Console Admin enters code to gain access 4 Admin controls KVM to fix error 5 Network Skip the desk-side visit, make a virtual desk-side visit with KVM Fully control & interact with client PC as if physically there, through all OS and power states *Requires CPU with Intel Integrated Graphics capabilities Steps 1, 3 & 4 constitute user consent which is optional, configurable at provisioning 9 9

10 KVM Screen Flow User Consent User s AMT Machine Management Console User Consent User Consent Code via Phone Connection Icon in Corner + 1px red border around screen During Session Connected Synchronized 10

11 KVM Remote Control Architecture Client System Remote Console USBr vkeyboard vmouse OS RFB Viewer Keyboard Mouse Tile Compare Engine ME Video FB LAN LAN Keyboard/Mouse Video Stream 11

12 1 Fast Call for Help Outside the Firewall User boots PC to BIOS, Enters "heal initiation" screen in BIOS or presses Help hot-key combination 2 BIOS/MEBx sends command to Intel AMT FW to trigger remote access connection Management Console list pre registered in Gateway Console runs diagnostic & repair action on the client system Gateway proxies connection Firewall 6 3 Gateway Sends connection events to Management Console 4 Intel vpro Technology Enabled Gateway Management Console routes SOAP & Redirection commands to Gateway 5 Service Provider Console at Remote Location or Enterprise IT Console Firewall Internet DMZ Quickly Request and Receive Help 12

13 Summary Intel vpro technology available on select Lenovo ThinkCentre M90z models Wide set of manageability & security capabilities built right in to the hardware Great for businesses of all sizes For more info, please check out these great resources: Product whitepapers, animations, case studies, etc: Expert community with blogs, expert articles, etc: 13

14 Thank you! Questions? Stefan Richards Intel Corporation 14

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