High-Speed INTERNET Modem Installation Instructions

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1 High-Speed INTERNET Modem Installation Instructions Install Your Modem Connect to the Internet BendBroadband-provided modems are pre-activated for service and fully supported by BendBroadband Technical Support. If you are providing your own modem, you need to call BendBroadband at to activate your Internet service. Please note: modems not provided by BendBroadband are not supported by BendBroadband Technical Support.

2 Installation Diagram & Troubleshooting Reset 1 Power 2 US DS 3 Online GHz 5 GHz Ethernet 10/100/1000 MoCA WPS Cable WPS DO2470 Installation reference Troubleshooting reference; see page 4 2

3 Step 1: Install Your Modem 1. Connect one end of the coax cable to your wall outlet (or splitter) and connect the other end to the cable connector (A) on your modem. 2. Plug the power cord supplied with your new modem into the back of your modem (B) and then into a power outlet. (Avoid using a switched outlet and/or extension cord.) Your modem s set-up process will begin, as indicated by a series of flashing lights on the front. When set-up is complete, the top three lights will appear steady. Step 2: Connect to the Internet Wired Instructions 1. Plug one end of an Ethernet cable into one of the Ethernet ports on the back of the modem (C) and the other end into your computer, hub, or router. Wireless Instructions Have your modem nearby, as you ll need to refer to the sticker on it for information. 1. Using a wireless device (computer, tablet, smartphone, or other device), navigate to the list of available Wi-Fi networks. Choose the TDS-named Wi-Fi network (SSID) that matches what is printed on the sticker on your modem (D). 2. Enter the Preshared Key found on the sticker. You ll need to update your wireless devices with this Wi-Fi information in order to connect. OR, you can rename your Wi-Fi network and change the password to something previously used, so you don t have to adjust settings on all your devices. Here s how to do that: 3. In the address bar of an Internet browser, type and press enter. 4. On the modem s main screen, enter admin as the username and password as the password. (These are different from the Wi-Fi network name and Preshared Key you used to connect to the Wi-Fi.) 5. Click Login. 6. The System Basic Setup Screen appears. 7. Change the Network Name (SSID) field as desired. 8. Enable WPA2-PSK. 9. Enter a new WPA Preshared Key/Wi-Fi Password as desired. 10. Click Apply. NOTE: Changing your Wi-Fi network name and password invalidates the information displayed on your modem s sticker. 3

4 Helpful Hints/Troubleshooting Helpful Hints Location Matters The farther your devices are from your wireless modem, the slower your Wi-Fi connection will be. For optimal performance, place your modem in a central location in your home. Troubleshooting Avoid Signal Interference To ensure your Wi-Fi signal is as strong as it can be, consider moving household items (like microwaves, cordless phones, Bluetooth devices, baby monitors, wireless controllers, etc.) or turning them off when using the Internet. Keep It New Some older devices (two years or older) are based on older wireless technology ( a, b, g), which may slow your wireless network and newer devices. If you are using older devices on your network, you will likely notice range and performance issues. Here are possible solutions to some of the most common modem-related issues. Please cross reference with the troubleshooting diagram on page 2. Problem Your modem won t turn on (power indicator (1) is not solid green) Solution Verify the unit is plugged in and the outlet it is plugged into is not switched off. If the unit is plugged into a power strip, try a different outlet or bypass the strip completely. Unplug the power cord from the modem, then plug it back in. Your modem won t connect to the Internet (US/DS and Online indicators (2) and (3) are not green) Unplug your modem from the power outlet for 30 seconds, plug back in. Give it two minutes to reboot. Tighten cable connections at the modem and wall outlet. Your wireless network isn t active (2.4GHz and 5GHz indicators (4) and (5) aren t flashing) Press the modem reset button on the back of your modem for 10 seconds, then release. This initiates a factory reset, which changes your wireless configurations back to default settings (Wireless active, Network name, Preshared Key matching the sticker). If these solutions don t solve your issue, please contact BendBroadband Technical Support at Please note: BendBroadband does not support customer-provided modems. Please refer to your modem s owner manual for troubleshooting and/or support. BendBroadband is a registered trademark of Telephone and Data Systems, Inc. Copyright 2019, TDS Telecommunications LLC, All Rights Reserved. 4

5 Internet de ALTA VELOCIDAD Instrucciones de instalación del módem Instale su módem Conéctelo a Internet Los módems proporcionados por BendBroadband están activados previamente para el servicio y son totalmente compatibles con el soporte técnico de BendBroadband. Si está proporcionando su propio módem, debe llamar a BendBroadband al para activar su servicio de Internet. Tenga en cuenta que: los módems que BendBroadband no proporciona, no reciben soporte por parte del soporte técnico de BendBroadband. 5

6 Diagrama de instalación y solución de problemas Reset 1 Power 2 US DS 3 Online GHz 5 GHz Ethernet 10/100/1000 MoCA WPS Cable WPS DO2470 Referencia de instalación Referencia para la solución de problemas; consulte la página 4 6

7 Paso 1: Instale su módem 1. Conecte un extremo del cable coaxial al tomacorriente de la pared (o divisor) y conecte el otro extremo al conector del cable (A) de su módem. 2. Conecte el cable de alimentación suministrado con su nuevo módem, en la parte posterior de su módem (B) y luego al tomacorriente. (Evite utilizar un tomacorriente conmutado o un cable de extensión). Comenzará el proceso de configuración de su módem, según lo indica una serie de luces intermitentes en la parte frontal. Cuando se complete la configuración, las tres luces superiores aparecerán fijas. Paso 2: Conéctelo a Internet Instrucciones para la instalación con cables 1. Conecte un extremo de un cable Ethernet a uno de los puertos Ethernet en la parte posterior del módem (C) y el otro extremo a su computadora, hub o enrutador. Instrucciones para la instalación inalámbrica Tenga su módem cerca, ya que necesitará consultar la información que está en la etiqueta. 1. Con un dispositivo inalámbrico (computadora, tableta, teléfono inteligente u otro dispositivo), navegue en la lista de redes de Wi-Fi disponibles. Elija la red Wi-Fi (SSID) que se llama TDS que coincida con lo que está impreso en la etiqueta del módem (D). 2. Escriba la clave previamente compartida que se encuentra en la etiqueta. Deberá actualizar sus dispositivos inalámbricos con esta información de Wi-Fi para poder conectarse. O bien, puede cambiar el nombre de su red Wi-Fi y cambiar la contraseña a algo que haya usado anteriormente, para que no tenga que ajustar la configuración en todos sus dispositivos. Así es cómo se hace: 3. En la barra de direcciones de un navegador de Internet, escriba y presione intro. 4. En la pantalla principal del módem, ingrese admin como nombre de usuario y contraseña como contraseña. (Son diferentes al nombre de la red Wi-Fi y a la clave previamente compartida que usó para conectarse a Wi-Fi). 5. Haga clic en Login (Iniciar sesión). 6. Aparece la pantalla System Basic Setup (Configuración básica del sistema). 7. Cambie el campo Nombre de red (SSID) según lo desee. 8. Habilite WPA2-PSK. 9. Ingrese una nueva clave WPA previamente compartida/contraseña de Wi-Fi según lo desee. 10. Haga clic en Apply (Aplicar). NOTA: Cambiar el nombre y la contraseña de su red Wi-Fi invalida la información que se muestra en la etiqueta de su módem. 7

8 Consejos útiles/solución de problemas Consejos útiles La ubicación importa Cuanto más lejos estén sus dispositivos de su módem inalámbrico, más lenta será la conexión Wi-Fi. Para obtener un rendimiento óptimo, coloque el módem en una ubicación céntrica en su casa. Solución de problemas Evite la interferencia de la señal Para asegurarse de que su señal de Wi-Fi sea lo más fuerte posible, considere mover los enseres domésticos (como el microondas, teléfonos inalámbricos, dispositivos Bluetooth, monitores para bebés, controladores inalámbricos, etc.) o apáguelos cuando use Internet. Manténgalo nuevo Algunos dispositivos más viejos (dos años o más) se basan en una tecnología inalámbrica más antigua ( a, b, g), lo que puede ralentizar la red inalámbrica y los dispositivos más nuevos. Si está utilizando dispositivos viejos en su red, es probable que note problemas de alcance y rendimiento. Aquí tiene posibles soluciones a algunos de los problemas más comunes relacionados con el módem. Consulte el diagrama para la solución de problemas en la página 2. Problema El módem no enciende (el indicador de encendido (1) no está en verde fijo) Solución Verifique que la unidad esté conectada y que el tomacorriente al que está conectada no esté apagado. Si la unidad está conectada a una regleta de alimentación, pruebe en un tomacorriente distinto o no use la regleta. Desconecte el cable de alimentación del módem, luego vuelva a conectarlo. Su módem no se conectará a Internet (US/DS y los indicadores en línea (2) y (3) no se muestran en verde) Desconecte el módem del tomacorriente durante 30 segundos y luego vuelva a conectarlo. Espere dos minutos para reiniciar. Apriete las conexiones de los cables en el módem y en el tomacorriente de la pared. Su red inalámbrica no está activa (los indicadores de 2.4 GHz y 5 GHz (4) y (5) no se están intermitentes) Presione el botón reset (reinicio) en la parte posterior del módem durante 10 segundos y luego suéltelo. Esto inicia un restablecimiento a los valores de fábrica, que cambia su configuración inalámbrica a la configuración predeterminada (inalámbrico activo, nombre de red, clave previamente compartida que coincide con la etiqueta). Si estas soluciones no resuelven el problema, llame a Soporte técnico de BendBroadband al Tenga en cuenta: BendBroadband no admite módems proporcionados por el cliente. Consulte el manual del propietario de su módem para la solución de problemas o soporte _Bend/8-18/10803

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