IP Office Demo. Myles Leiker evisit Engineer. IP Office Overview 2013"

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1 IP Office Demo Myles Leiker evisit Engineer IP Office Overview 2013

2 The AT&T and Avaya Joint Value The Power of Two Collaboration Innovation Proven Alliance Integrated Solutions Global industry leader delivering highest performing networks Delivering complete solutions over a world-class network Leading network management platform Experts in network architectural design, deployment and management Alliance Benefits Collaboration working together to make it easy for you Innovation - solving problems and creating opportunities for your business by leveraging innovative technology Integrated Solutions including wire line and wireless, networking services and equipment Proven Alliance Providing global reach and consistency Leading global provider of business communications applications Experts in IP Telephony, Contact Center and Messaging applications Focus on enterprises core business supporting small/ medium/large business and government Proven experience in support and management Combined Talent, Resources and Vision Innovating and Delivering 2

3 What The Alliance Delivers Integrating People, Processes & Thought Leadership Account Management & Sales Support Dedicated and aligned account teams Understanding your business needs serves as a cornerstone for a collaborative and proactive relationship Network and equipment solutions optimized to meet your requirements AT&T Service Management Dependable equipment solutions built upon pre-certified network elements and interoperability testing End-to-end service level agreements and accountability Proactive network management using best of breed tools Multi-lingual 7X24 Global Customer Support Centers Project Management Collaborative design validation and implementation management Supporting you via jointly aligned project management Thought Leadership 3 Collaborating with you on our integrated capabilities Translating to creative use of technology to support your business initiatives 3

4 Why Avaya IP Office?

5 Avaya IP Office One affordable system, many options and applications! Enriched mobility, voice and video desktop experience on cellular Includes 128 party audio conference bridge 20 years MTBF (mean time before failure) Software, not idle hardware, delivers resiliency Rich Collaboration One Product One Model Uniquely reliable & resilient Browser-based user solutions Configurable solution based on types of user 170+ compliant applications via certified 3rd party developers It s a Hybrid Easy to Customize, Personalize Single, modular platform from 5 to 1,000 users Serves entire SME segment, as they grow IP, digital, analog or SIP or mix Greener on IP than the rest Variety of digital options consume far less energy Migrate to IP based on customer s need Over 250,000 systems Sold World Wide 5

6 Focused on User Experience Uniquely Structured to Meet the Needs of All Users Across the Network! USER PRODUCTIVITY OTHER OPTIONS n/a with Basic Receptionist Office Worker Mobile Worker (Preferred) TeleWorker Power User Agent Supervisor Choose Based on the Number of User Types you Have (One Time Seat License) Warranty & Services GROUP COLLABORATION Basic Telephony IP Telephony with Mobility Unified Communications UC and Contact Center IP Office Basic Edition IP Office Essential Edition IP Office Preferred Edition IP Office Advanced Edition Pre-req: Basic Edition Pre-requisite: Essential Edition Optional Hardware & Software Accessories & Adjuncts Pre-requisite: Preferred Edition Application Partners One Edition License Covers All Users on the Server (i.e., Location) VOICE, DATA, AND VIDEO PLATFORMS AND DEVICES Financing Communications Server Data Multi-Media Endpoints Multi-site Options 6

7 IP Office Mobility Single Number Reach Check One Voic Transfer Call Back to Desk Mobile Call Control Twinning 7

8 Avaya one-x Mobile (aka Mobile Worker) Extends UC to Android and Apple iphone devices! Included with IP Office Essential Edition! one-x Mobile Essential for IP Office Cost-effective mobility without the need for an additional server Mobile twinning with office desk phone Call control as if you are in the office For use with IP Office Preferred Edition! one-x Mobile Preferred for IP Office Integrated server-based solution provides rich functionality Multi-modal communication IM, voice call control, conferencing Supported on ios 3.x, Symbian, Windows Mobile Supported on Android 2.x and iphone 8

9 Avaya one-x Mobile Preferred for IP Office Features Users Can Now Access On the Go! Bring the one-x Portal for IP Office experience to the mobile workforce Call control (click-to-call, click-to-conference, etc.) Visual voic Call logs IM and presence (both call and calendar) Corporate directory access Additional features specific to mobile users ü Unique mobility applica1on ü Simplifies and drives UC adop1on for mobile workers 9

10 IP Office Receptionist License: For Receptionist Productivity! Visual PC interface for call fast handling Professional call answering Create conference calls quickly Manage calls for multiple sites Share receptionist across multiple businesses Includes: Receptionist Application 10

11 IP Office Receptionist License: Example! 11

12 IP Office Office Worker License: For Employees Who Work In The Office! Control calls from your PC Efficiently manage all messages Manage audio conferences Presence and instant messaging Includes: 1X Portal 12

13 IP Office Mobile Worker License: For Employees Who Are On The Road! Stay connected and in control while mobile Efficient and enhanced call handling while remote. Access to messages Turn any office phone into your office phone Roam the office / warehouse wirelessly Includes: 1X Mobile Hot Desking 13

14 IP Office TeleWorker License: For Employees Who Work From home Full Time Point-and-click call handling Real time call intelligence Cost-effective communications Low cost and easy to deploy Ensure productivity & maintain professionalism Manage your dispersed workforce Expand your hiring horizons Includes: 1X Portal VPN Phone License 14

15 IP Office Power User License: For Employees Who Need to Work from Anywhere! Stay connected and in control while mobile Turn any phone into your office phone Host your own conference calls See, click and connect Save on calling costs when traveling Includes: 1X Portal 1X Mobile Softphone VPN Phone License 15

16 Avaya 9640 IP Phone Color display 3.8 diagonal QVGA Quality pixel-based with adjustable display angle Six line appearance buttons with LEDs Full-duplex wideband speaker phone Ergonomic wideband hearing aid compatible handset supporting TTD Two message waiting indicators 16

17 Avaya 9620/9620L/9620C IP Phone Backlit display 3.45 diagonal QVGA quality gray-scale pixel based with adjustable display angle 9620C supports a ¼ VGA color display Full duplex speaker phone Ergonomic wideband hearing aid compatible handset supporting TTD acoustic coupler 17

18 Avaya 9630G IP Phone Backlit Display Six Line appearance buttons with LEDs Message button (LED) Contacts button (LED) Call log button (LED) Ethernet interface Supports 24 call appearances or administrable feature keys 250 entry contacts application 100 entry call log 18

19 Avaya 9611G IP Phone Delivers high-definition audio Easy-to-read, high resolution color display Delivers visual queues that can speed task management through 8 Red/Green LEDs Supports reduced energy consumption and costs through Power-over-Ethernet Class 1 design with sleep mode Accommodates changing business needs with Session Initiated Protocol (SIP) based infrastructure 19

20 Avaya 9608 IP Phone 8 (24) Programmable Buttons 2 Way Speaker Phone Headset Jack Fixed Call Log & Contacts buttons Hot Desking Capabilities 20

21 Avaya 1616 IP Phone 16 Programmable Buttons 2 Way Speaker Phone Headset Jack Fixed Call Log & Contacts buttons Hot Desking Capabilities 21

22 Avaya 9508 Digital Phone 8 (24) Programmable Buttons 2 Way Speaker Phone Headset Jack Fixed Call Log & Contacts buttons Hot Desking Capabilities 22

23 Avaya 9504 Digital Phone 4 (12) Programmable Buttons 2 Way Speaker Phone Headset Jack Fixed Call Log & Contacts buttons Hot Desking Capabilities 23

24 Avaya 1416 Digital Phone 16 Programmable Buttons 2 Way Speaker Phone Headset Jack Fixed Call Log & Contacts buttons Hot Desking Capabilities 24

25 Avaya 1408 Digital Phone 8 Programmable Buttons 2 Way Speaker Phone Headset Jack Fixed Call Log & Contacts buttons Hot Desking Capabilities 25

26 Avaya BM12 Expansion Module Connects to 9508, 9608, 9611G and 9641G 12 dual status LEDs Maximum of 3 BM12s per phone Maximum of 32 BM12s per IP Office system Requires 1151C1 power when used with the 9508 Requires IP Office 8.0 or higher 26

27 Avaya DBM32 Expansion Module For Navigator users - receptionists, assistants, managers 3 DBM32s per 1416 digital phone External power supply 32 per IP Office IP Office Release 6.0 or higher 27

28 IP Office 500 V2 Scalable Hybrid Durable Expansion Modules Main Unit 28

29 IP Office 500 V2 (Back) Music On Hold Source Auto Attendant Voic VM-to- Conferencing Music on hold SD CARD Optional SD LAN & WAN Ports 29

30 Avaya one-x Portal for IP Office Increased personalization enhances user experience! Outlook integration Control calls from your PC Manage voic s See employee presence 30

31 IP Office Manager: Management & Administration Intuitive, secure, reliable! Add and delete users Edit and create hunt groups Program phone buttons Program voic 31

32 IP Office: System Review Single site: 1,000 users Multi-Site Networking: 32 sites 1,000 users 8 T1/PRI (192 channels) Analog, Digital, IP support SIP support Up to 12 Expansion Modules No moving parts (no fans or hard drives) delivers 20 year MTBF 32

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