STAFF SYMPOSIUM SERIES INFORMATION TECHNOLOGY TRACK FACILITATORS

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1 STAFF SYMPOSIUM SERIES INFORMATION TECHNOLOGY TRACK FACILITATORS Carl Brooks William Drake Scot Turner Tom O Hern System Manager - Detroit, MI Chapter 13 Standing Trustee Tammy L. Terry System Manager Ruskin, FL Chapter 13 Standing Trustee Kelly Remick System Manager Las Vegas, NV Chapter 13 Standing Trustee Rick Yarnall Program Manager, ICF International, Baltimore, MD STACS - Standing Trustee Alliance for Computer Security 4/13/2016 SESSION 6 - CLOUD SERVICES 1

2 Information Systems Managers Session 6 Cloud Services Features, benefits and security risks of a variety of outsourced and cloud services frequently used in the 13 community will be discussed. 4/14-15/2015 SESSION 1 - SYSTEM MANAGEMENT 2

3 Session Agenda (10) Cloud Basics (40) Cloud Services in the 13 community (40) Support Services 4/14-15/2015 SESSION 1 - SYSTEM MANAGEMENT 3

4 What is the Cloud? In lay terms, a Cloud is using someone else s network, servers, software, storage, power, facility, and support staff to deliver a computing service over the Internet to you or to others on your behalf. A distinguishing feature is the sharing of these resources to service more than one instance of the service concurrently to maximize utilization. STAFF SYMPOSIUM IT TRACK 4/13/2016 SESSION 4 - CLOUD SERVICES 4

5 Cloud Basics Public Private Hybrid Co-Location 4/13/2016 SESSION 6 - CLOUD SERVICES 5

6 A cloud service is any resource that is provided over the Internet. The most common cloud service resources are Software as a Service(SaaS), Platform as a Service (PaaS) and Infrastructure as a Service(IaaS). 4/13/2016 SESSION 6 - CLOUD SERVICES 6

7 SaaS Examples: Google Apps, Salesforce, Workday, Concur, Citrix GoToMeeting, Cisco WebEx PaaS Examples: AWS Elastic Beanstalk, Windows Azure, Heroku, Force.com, Google App Engine, Apache Stratos. IaaS Examples: Amazon EC2, Windows Azure, Rackspace, Google Compute Engine. 4/13/2016 SESSION 6 - CLOUD SERVICES 7

8 4/13/2016 SESSION 4 - CLOUD SERVICES 8

9 Hosted (Cloud) Services Issues Free services agreements undermine data ownership & privacy Hosting staff access to sensitive data Misleading or no information about security Breach notification Risk to Trustee for data breach Security Strategy Do diligence to confirm the security basics Review contract for assurances and limitations Bond and Insure for additional risk STAFF SYMPOSIUM IT TRACK 4/13/2016 SESSION 4 - CLOUD SERVICES 9

10 Cloud Security Concerns What type of data am I putting in the Cloud? Public, financial, PII, Health records Who are the players? Cloud provider, 3rd party servicers, local resellers Who has access and how is it secured over the net? Users and administrators login authentication Data exchanged with outside systems or users 4/13/2 STAFF SYMPOSIUM IT TRACK SESSION 4 - CLOUD SERVICES 10

11 Cloud Security Concerns How secure is the software application itself? Attack from the internet and other cloud users Functionally protects data in use How secure is critical data in the system? Database fields, files, backups What country is the data center in? 4/13/2 STAFF SYMPOSIUM IT TRACK SESSION 4 - CLOUD SERVICES 11

12 Cloud Security Assessing The Risk More sensitive data requires more security Consider certified federal cloud services Request a security statement of controls, practices and assurances from the servicer Needs to be a technical document, not PR material No service is 100% secure. The value of the service must be greater then the potential loss Insure for the risk you are accepting 4/13/2 STAFF SYMPOSIUM IT TRACK SESSION 4 - CLOUD SERVICES 12

13 Cloud Services Security Options and Issues What data? Who has access? Security features available? Encryption (Key control) Understanding who the players are 4/13/2016 SESSION 6 - CLOUD SERVICES 13

14 Cloud Services in the 13 Community General & Bankruptcy Services Discussion Format Slides are a guide Ask your questions General Pros/Cons Pricing Security Ease of Use 4/13/2016 SESSION 6 - CLOUD SERVICES 14

15 Cloud Services in the 13 World Antivirus as a Service McAfee SaaS Cloud managed AV /SPAM filtering GFI Mail Essentials Barracuda SPAM Filter 4/13/2016 SESSION 6 - CLOUD SERVICES 15

16 4/13/2016 SESSION 6 - CLOUD SERVICES 16

17 4/13/2016 SESSION 6 - CLOUD SERVICES 17

18 4/13/2016 SESSION 6 - CLOUD SERVICES 18

19 4/13/2016 SESSION 6 - CLOUD SERVICES 19

20 Barracuda Screenshot 4/13/2016 SESSION 6 - CLOUD SERVICES 20

21 SPAM PROXY HOSTED HOSTED VOIP PHONE HOSTED WEBSITE HOSTED MULTI-FACTOR HOSTED BACKUP CO-LOCATION HOSTED VM VM SHADOW IT CLOUD STORAGE MANAGED SERVICE SUPPORT PROVIDER Cloud-based Support Services 4/13/2016 SESSION 6 - CLOUD SERVICES 21

22 Cloud Services in the 13 World Cloud Storage OneDrive icloud DropBox Google Microsoft Work Folders AWS 4/13/2016 SESSION 6 - CLOUD SERVICES 22

23 Cloud Services in the 13 World Disaster Recovery Backup virtualized/restore and operate DRAB (Private cloud: Colocation service) DR Restore to cloud Veeam/ StorageCraft 4/13/2016 SESSION 6 - CLOUD SERVICES 23

24 Cloud Services in the 13 World Web Hosting At Vendor Sites Static Content Dynamic Content Ex: Data querying NDC, Case Vendors, Legacy BSS Dial-in type solutions? Others? scanmyserver.com For Any webserver 4/13/2016 SESSION 6 - CLOUD SERVICES 25

25 Cloud Services in the 13 World Hosted Exchange Microsoft and Resellers Sync part of your Active Directory to the Cloud Amount of data is based on the services you use, Calendar, Sharepoint, PII handling (ex: tax return list) 4/13/2016 SESSION 6 - CLOUD SERVICES 26

26 Cloud Services in the 13 World Microsoft 365 Office Office apps and cloud storage and sync 3 Tier Cloud apps, Local lite apps, Full download apps Costs? 4/13/2016 SESSION 6 - CLOUD SERVICES 27

27 Cloud Services in the 13 World VOIP Phone services Everyone I know decided to go back to an onsite PBX/Phone switch Call quality issues Local VOIP Architectures. 4/13/2016 SESSION 6 - CLOUD SERVICES 28

28 Cloud Services in the 13 World Managed Services IT support/system monitoring Service Options Localized and internal monitoring (PRTG) and reporting (Spiceworks), ed alerts to vendor who comes in and reviews logs remotely Agent based solutions reporting to 3 rd party cloud services and provide outside IT vendor cloud based web interface to manage, configure, remotely access and remote administer their client computer systems. 4/13/2016 SESSION 6 - CLOUD SERVICES 29

29 Cloud Services in the 13 World Managed Services (IT support/system monitoring, ) Security Issues No 2-factor for remote admin access, 3 rd party cloud service is unknown party with access capability. 4/13/2016 SESSION 6 - CLOUD SERVICES 30

30 Cloud Services in the 13 World Managed Services (IT support/system monitoring, ) Case Vendors EPIQ: firewall/server monitoring Satori: basic monitoring BSS: none 4/13/2016 SESSION 6 - CLOUD SERVICES 31

31 Hosted Websites Hosted Case Access (13network, NDC, trustwin.net, Payment processing services (epay, TFS) Disbursement processing EFT (SunTrust, EFT Disbursement) Bankruptcy Vendor Services 4/13/2016 SESSION 6 - CLOUD SERVICES 32

32 Noticing/Printing Services (confirm cases letter, 6 mos. reminder letter, 12mos. Noticing) Premium Graphics, Memphis BK Servicing Certificate of Service, Seattle Outsourced Business Services 4/13/2016 SESSION 6 - CLOUD SERVICES 33

33 Secure Debtor document submission (Pay stubs, tax returns) For each: Pros/cons Pricing Ease of use and maintenance Security Audience feedback? Outsourced Business Services 4/13/2016 SESSION 6 - CLOUD SERVICES 34

34 Tools Rapid Redact for PDF files ( $300 + $54 annual maintenance Local Software Install Outsourced Business Services 4/13/2016 SESSION 6 - CLOUD SERVICES 35

35 Cloud based File sharing services Dropbox Citrix Share file Cisco Share file Outsourced Business Services 4/13/2016 SESSION 6 - CLOUD SERVICES 36

36 3 rd party options 13docs (Bill) Outsourced Business Services 4/13/2016 SESSION 6 - CLOUD SERVICES 37

37 Internal options SecureFTP Secure Internal web server (Puerto Rico web application) SharePoint (Lubbock) Outsourced Business Services 4/13/2016 SESSION 6 - CLOUD SERVICES 38

38 Case vendor supported options for receiving debtor documents BSS reader EPIQ Document Portal Satori no vendor specific solution CMC no vendor specific solution Outsourced Business Services 4/13/2016 SESSION 6 - CLOUD SERVICES 39

39 4/14/2015 SESSION 5 - DISASTER RECOVERY 40

STAFF SYMPOSIUM SERIES INFORMATION TECHNOLOGY TRACK FACILITATORS

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