HP LaserJet 3050/3052/3055 All-in-One Service Manual

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1 HP LaserJet 3050/3052/3055 All-in-One Service Manual

2

3 HP LaserJet 3050/3052/3055 All-in-One Service Manual

4 Copyright and License 2006 Copyright Hewlett-Packard Development Company, LP Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number Q Edition 2, 4/2006 Trademark Credits Adobe Photoshop and PostScript are trademarks of Adobe Systems Incorporated. Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. Linux is a U.S. registered trademark of Linus Torvalds. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. UNIX is a registered trademark of The Open Group. ENERGY STAR and the ENERGY STAR logo are U.S. registered marks of the United States Environmental Protection Agency.

5 Table of contents 1 Product information All-in-one configurations... 2 HP LaserJet 3050 all-in-one... 2 HP LaserJet 3052/3055 all-in-one... 3 All-in-one features... 4 All-in-one parts... 5 HP LaserJet 3050 all-in-one parts... 5 Front view... 5 Back view... 6 Interface ports... 6 Control panel... 7 HP LaserJet 3052/3055 all-in-one parts... 8 Front view... 8 Back view... 9 Interface ports... 9 Control panel Model and serial numbers Software installation Typical installation Minimum installation Printer drivers Supported printer drivers Additional drivers Select the correct printer driver Printer-driver Help (Windows) Gaining access to the printer drivers What other software is available? Software for Windows Software components for Windows HP ToolboxFX Embedded Web server (EWS) Using Add or Remove Programs to uninstall Software for Macintosh HP Director Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4) PDEs (Mac OS X V10.3 and Mac OS X V10.4) Installing software for Macintosh Installing Macintosh printing system software for direct connections (USB) Installing Macintosh printing system software for networks iii

6 To remove software from Macintosh operating systems Choosing paper and other print media Supported media weights and sizes Media to avoid Media that can damage the all-in-one Operation Site preparation Prepare the location Operating environment Minimum system requirements Unpacking Contents of the HP LaserJet 3050 all-in-one box Contents of the HP LaserJet 3052/3055 all-in-one box Installing input devices Installing the print cartridge Loading media into the input trays Loading documents to fax, copy, or scan Loading input trays Priority input slot sheet input tray (tray 1) Maintenance Managing supplies Life expectancies of print cartridges and parts that wear Ordering supplies Storing print cartridges Replacing and recycling supplies Changing the print cartridge Changing the ADF pickup roller and load-arm assembly (HP LaserJet 3052/3055 all-in-one) HP policy on non-hp supplies HP fraud hotline Cleaning the all-in-one To clean the exterior To clean the ADF scanner glass and white platen (HP LaserJet 3050 all-in-one) To clean the flatbed glass and the ADF scanner glass (HP LaserJet 3052/3055 all-inone) To clean the lid backing (HP LaserJet 3052/3055 all-in-one) To clean the ADF pickup-roller assembly (HP LaserJet 3052/3055 all-in-one) Cleaning the paper path To clean the paper path from HP ToolboxFX To clean the paper path from the all-in-one control panel Calibrating the scanner Managing and maintaining the all-in-one Information pages Demo page Usage page Configuration page Network configuration page iv

7 Fax logs and reports HP ToolboxFX To view HP ToolboxFX Status Event log Fax Fax tasks Fax phone book Fax Send Log Fax Receive Log Help System settings Device information Paper handling Print quality Paper types System setup Service Device polling Print settings Printing PCL5e PostScript Network settings Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4) Embedded Web server Features Theory of operation Basic operation Sequence of operation Sequence of operation, HP LaserJet 3050 all-in-one scanner Sequence of operation, HP LaserJet 3052/3055 all-in-one scanner Sequence of operation, HP LaserJet 3050/3052/3055 all-in-one printer (product base) HP LaserJet 3050/3052/3055 all-in-one timing diagram printer (product base) Formatter system Central processing unit Line interface unit (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) Standard startup process All-in-one startup messages RAM USB interface Control panel Economode MEt Enhanced I/O PJL overview v

8 Printer (product base) functions Engine control system (engine control unit and power-supply assembly) Print-engine control system Printer (product base) laser/scanner Power system on the power-supply assembly Ac power distribution Dc power distribution Overcurrent/overvoltage High-voltage power distribution Image-formation system The seven image-formation processes Print cartridge Printer (product base) paper-feed system Jam detection in the all-in-one Conditions of jam detection HP LaserJet 3050 all-in-one unique components Basic operation ADF pickup-and-feed system Optical scanning system HP LaserJet 3052/3055 all-in-one unique components Scanner and ADF functions and operation Scanner functions Scanner operation ADF operation ADF paper path and ADF sensors ADF jam detection Fax functions and operation (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) Computer and network security features PSTN operation Distinctive ring function Faxing with Voice over IP services The fax subsystem Formatter in the fax subsystem LIU in the fax subsystem Safety isolation Safety-protection circuitry Data path Hook state Downstream current detection Hook switch control Ring detect Line-current control Billing- (metering-) tone filters Fax page storage in flash memory Stored fax pages Advantages of flash-memory storage Removal and replacement Removal and replacement strategy vi

9 Electrostatic discharge Required tools Before performing service After performing service Post-service tests Test 1 (print-quality test) Test 2 (copy-quality test) Test 3 (fax-quality test) Parts removal order HP LaserJet 3050 all-in-one Link assemblies and scanner support-frame springs Scanner side covers Separation-pad set Control-panel bezel Control-panel assembly Media lever and media-lever torsion spring Separation-pad assembly Scanner assembly Scanner assembly top cover Top-cover assembly Pickup roller White platen HP LaserJet 3052/3055 all-in-one ADF input tray Flatbed lid Link assemblies and scanner support-frame springs Control-panel bezel Control-panel assembly ADF separation pad ADF input-tray flag ADF pickup roller and load-arm assembly (HP LaserJet 3052/3055 all-in-one) ADF scanner glass Scanner assembly Printer (product base) Printer separation pad Print cartridge Printer pickup roller Installing the scanner cushions Media input tray Transfer roller Side covers Print-cartridge door Rear cover and fuser cover Front cover Speaker assembly Power supply Formatter and line interface unit (LIU) Scanner support-frame Engine controller unit (ECU) Laser/scanner assembly vii

10 Main motor Fuser Paper-pickup assembly Troubleshooting Troubleshooting process Troubleshooting checklist Control-panel messages Alert and warning messages Alert and warning message tables Critical error messages Critical error message-tables Event-log codes Jams Causes of jams Tips to avoid jams Where to look for jams Print cartridge area Input trays Output bin Solving print paper-feed problems Paper-feed solutions, printing Jams occur in the automatic document feeder (ADF) Solving ADF paper-feed problems Paper-feed solutions, scanning/copying Print image-quality problems Checking the print cartridge To redistribute the toner in the print cartridge Solving print image-quality problems Print image-quality solutions Scan/copy image-quality problems Scan/copy image-quality solutions ADF problems Fax troubleshooting (HP LaserJet 3050/3055 all-in-one) General fax troubleshooting Fax receive troubleshooting Fax send troubleshooting DSL problems PABX line problems Control-panel-display problems Functional checks Control-panel test Half self-test functional check To perform a half self-test check To perform other checks Drum-rotation functional check High-voltage contacts check To check the print-cartridge contacts To check the high-voltage connector pins Service-mode functions viii

11 Secondary service menu To gain access to the secondary service menu To print a list of all the fax data-store parameters Developer s menu To gain access to the developer s menu To adjust fax data-store parameters To scroll quickly to a particular data-store parameter Changing the country/region code parameters To change the country/region from one location to another To set the language and location if none is set Soft reset Performing a soft reset Super NVRAM init To perform a super NVRAM init NVRAM init To perform an NVRAM init System settings for localized products Printer job language (PJL) software commands Troubleshooting tools Printing a configuration report, demonstration page, or menu structure Printing all fax reports at once (HP LaserJet 3050/3055 all-in-one) T.30 protocol trace (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) 260 To print a T.30 protocol trace report Fax error-correction mode (ECM) (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) V.34 fax standard Fax receive and fax send codes Translating the fax trace report (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) Repetitive image defect ruler Firmware updates and recovery Parts and diagrams Ordering parts and supplies Parts that wear Parts World-wide customer support Accessories Documentation Common hardware How to use the parts lists and diagrams Replacing the printer engine assembly Diagrams Component locations, HP LaserJet 3050/3052/3055 all-in-one printer (product base) Main wiring Formatter PCA and LIU connectors HP LaserJet 3050 all-in-one scanner assembly ADF components, HP LaserJet 3050 all-in-one Guide assembly, HP LaserJet 3050 all-in-one ix

12 HP LaserJet 3052/3055 all-in-one scanner assembly Major assemblies, HP LaserJet 3052/3055 all-in-one Scanner components, HP LaserJet 3052/3055 all-in-one Printer (product base), HP LaserJet 3050/3052/3055 all-in-one External covers, printer (product base) Formatter and LIU Internal components, printer (product base) Alphabetical parts list Numerical parts list Appendix A All-in-one specifications Physical specifications Electrical specifications Power consumption Environmental specifications Acoustic emissions Appendix B Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement Extended warranty Appendix C Regulatory information FCC compliance Environmental Product Stewardship program Protecting the environment Ozone production Power consumption Toner consumption Paper use Plastics HP LaserJet printing supplies HP Printing Supplies Returns and Recycling Program Information U.S. returns Non-U.S. returns Paper Material restrictions Nederlands Taiwan Disposal of waste equipment by users in private household in the European Union Material safety data sheet For more information Telephone Consumer Protection Act (United States) IC CS-03 requirements EU statement for telecom operation New Zealand telecom statements Declaration of conformity (HP LaserJet 3390, 3392, 3055, and 3050) Declaration of conformity (HP LaserJet 3052) Country-/region-specific safety statements x

13 Laser safety statement Canadian DOC statement Korean EMI statement Finnish laser statement Index xi

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