Phone Banking System FAQs
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- Nigel Fletcher
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1 Phne Banking System FAQs General Infrmatin 1. What is PNB Phne Banking Service (PBS)? 2. Why shuld I use PNB Phne Banking? 3. What can PNB Phne Banking d fr me? 4. What accunts can I enrll in PNB Phne Banking? 5. Wh can enrll in PNB Phne Banking? 6. Can I enrll tw r mre f my accunts? 7. Is there a fee fr Phne Banking? Getting Started with PNB Phne Banking 1. Hw d I enrll in PNB Phne Banking? 2. Is there an Average Daily Balance (ADB) requirement t access Phne Banking? Accunt Inquiries 1. Hw can I inquire abut my accunt balance? 2. Can I use Phne Banking t inquire n my past transactins? 3. Can I request fr my statement f accunt ver the phne? Paying Bills 1. Hw can I pay my bills thrugh PNB Phne Banking? 2. Is there a limit n the bill amunt that I can settle? 3. D I need t enrll my merchant subscriber numbers in rder t pay bills ver the phne? 4. What bills can I pay thrugh Phne Banking? Transfer f Funds 1. Hw can I transfer funds using PNB Phne Banking? 2. D I have t enrll the accunts I wish t transfer funds t? 3. Is there a Fund Transfer limit? 4. When will the recipient receive the funds that I transferred? 5. Can I transfer funds frm my PNB accunt t an accunt maintained at anther bank? 6. Can I transfer funds frm my pes accunt t a dllar accunt and vice-versa? Other Services Offered 1. Hw lng will I receive my checkbk after requesting frm Phne Banking? 2. Can I change my Phne Banking PIN? 3. Hw d I cntact PNB Custmer Service if I still have ther inquiries r cncerns fr PNB Phne Banking? Prblems Encuntered and Actins t be Taken 1. What will I d if I frgt my Phne Banking PIN? 2. Hw d I unblck my access t PNB Phne Banking? Abut Security 1. Hw secure is Phne Banking with PNB? 2. Can anybdy else access my accunts thrugh the PNB Phne Banking? 3. Can my access t PNB Phne Banking be blcked?
2 General Infrmatin 1. What is PNB Phne Banking Service (PBS)? PNB Phne Banking is an additinal way fr yu t transact business with us using yur regular telephne. It s a 24X7 banking service which facilitates autmated custmer interface fr accunt-related inquiries, requests, and transactins; fr call-ruting t custmer care agents; and fr varius prduct inquiries and ther services. 2. Why shuld I use PNB Phne Banking? PNB Phne Banking is ne f the alternative ways ffered t PNB accunt hlders fr many rutine ver-the-cunter banking activities. Simply grab a phne t pay yur bills, transfer funds and inquire abut yur accunt balance. PBS ffers cnvenience at n additinal cst. Yu need nt spend time and mney t g t the bank. Yu can als avid lng queues in the branch s yur time will be well-utilized. PBS allws yu t d yur banking transactins even after the regular banking hurs. The facility als prvides infrmatin n new prduct fferings f the Bank n depsits, credit cards, lans, insurance, electrnic banking services and ther prducts. 3. What can PNB Phne Banking d fr me? With PNB Phne Banking, yu can: Check yur accunt balance Inquire yur last transactins Transfer funds immediately t family and friends Pay yur bills fast, easy and free Order checkbks withut ging t the bank Request fr a cpy f yur statement f accunt which can be sent thrugh 4. What accunts can I enrll in PNB Phne Banking? Yu may enrll yur Pes and Dllar Checking/Savings Accunt and Term Depsit Accunt. Hwever, nly active accunts may be enrlled. Drmant accunts cannt be enrlled in any f ur electrnic banking facilities. If yu want t knw hw t lift the drmant status f yur accunt, please cntact yur maintaining branch. 5. Wh can enrll in PNB Phne Banking? The use f Phne Banking is specifically designed fr individuals/retail clients (including sle prprietrship accunts). Jint "and/r" and "r" accunts may als be enrlled in any f the electrnic banking services while jint "and" accunts are nt allwed. Any ne r all members f the jint "and/r" r "r" accunt may individually file an enrllment in Internet and Mbile Banking. On the ther hand, nly ne f the depsitrs is allwed t enrll the jint accunt in Phne Banking. Partnership accunts and crprate clients may enrll their accunts but thru anther electrnic channel called Crprate Internet Banking. Please cntact yur Accunt Officer r yur maintaining branch t assist yu in the enrllment prcess. Please click here t learn mre abut PNB Crprate Internet Banking r yu may als call ur Custmer Service Representatives at (632) r us at custmercare@pnb.cm.ph. 6. Can I enrll tw r mre f my accunts? Yes. Yu may enrll all yur accunts.
3 7. Is there a fee fr Phne Banking? Registratin t PNB Phne Banking is free f charge. Hwever, there is a crrespnding tariff fr ding specific transactins such as select fund transfers in a given mnth. All ther services are free until further ntice. Getting Started with PNB Phne Banking 1. Hw d I enrll in PNB Phne Banking? Yu can enrll at any branch by filling up an "Electrnic Banking Enrllment Frm" and by presenting at least 1 valid IDs in rder t verify yur identity. Registratin will be activated within 24 hurs. 2. Is there an Average Daily Balance (ADB) requirement t access Phne Banking? NO, there is NO ADDITIONAL ADB requirement t use ur electrnic facilities. In effect, usage f ur electrnic channels is free fr yu. When yu decide t enrll in any and all f ur electrnic facilities, yu will see the terms and cnditins fr the facility and such terms and cnditins will NOT require additinal ADB. Sme transactin charges may apply (at a discunted rate) t ensure the best pssible service t yu. Accunt Inquiries 1. Hw can I inquire abut my accunt balance? Dial 573-8PNB ( ), press 1 fr Taglish r 2 fr English, then: press fr depsit balance inquiry press 1-2 fr time depsit press 1-3 fr glbal filipin card inquiry 2. Can I use Phne Banking t inquire n my past transactins? Yes. Yu may inquire up t 3 f yur latest transactins ver PNB Phne Banking, t d this: Dial 573-8PNB ( ), press 1 fr Taglish r 2 fr English, then, press fr balance inquiry then press 2 fr last 3 transactins (fr depsit accunts) press 1-3 fr glbal filipin card balance inquiry then press 2 last 3 transactins (fr glbal filipin cards) 3. Can I request fr my statement f accunt ver the phne? Yes. Yu may request fr a cpy f yur previus mnth s statement f accunt, t d this: Dial 573-8PNB ( ), press 1 fr Taglish r 2 fr English, then press Yur statement may be delivered via which yu will receive n the next banking day. Paying Bills 1. Hw can I pay my bills thrugh PNB Phne Banking? Dial 573-8PNB ( ), press 1 fr Taglish r press 2 fr English, then press Bills Payment is nt limited t wn bills, yu can pay fr the bills f yur relatives and friends using yur accunt. 2. Is there a limit n the bill amunt that I can settle? N, yu can settle any bill amunt as lng as yur accunt balance is sufficient (net f uncleared funds and amunt n hld). 3. D I need t enrll my merchant subscriber numbers in rder t pay bills ver the phne? Yu dn t need t enrll yur merchant subscriber numbers in rder t d bills payment. Hwever, yu are encuraged t enrll yur subscriber numbers fr yur cnvenience, s yu dn t have t key in yur subscriber numbers every time yu pay yur bills. There is n limit as t
4 the number f merchants that yu can enrll. 4. What bills can I pay thrugh Phne Banking? The fllwing merchants are currently available in PNB Phne Banking: UTILITIES Meralc Manila Water (MWCI) Maynilad (MWSI) TELECOMS PLDT GLOBE SMART INNOVE COMMUNICATIONS INSURANCE AND PRE-NEED Sunlife f Canada Sunlife Financial Plans Lyla Plans Cnslidated Inc. PNB Beneficial Life Plans St. Peter Life Plan Inc. Pineer Life Inc. CREDIT CARDS Allied Bank/PNB Credit Cards PESO Citibank Metrbank Card EDUCATION Adamsn University Yaman Lahi University f the East Xavier University/Atene De Cagayan OTHERS Manila Internatinal Airprt Century Cmmunities E-Pass Relading Sterling Paper Prducts New San Jse Builders Inc Additinal merchants will als be available sn. Please call ur Custmer Service t check n any updates by dialing ur custmer service number Transfer f Funds 1. Hw can I transfer funds using PNB Phne Banking? Dial 573-8PNB ( ), press 1 fr Taglish r press 2 fr English, then press D I have t enrll the accunts I wish t transfer funds t? Yes. Yu need t enrll yur target accunts in Phne Banking. 3. Is there a Fund Transfer limit? N, yu can transfer any amunt as lng as yur accunt balance is sufficient (net f uncleared funds and amunt n hld). 4. When will the recipient receive the funds that I transferred? The recipient will be able t receive the funds immediately after the successful transactin f fund transfer. 5. Can I transfer funds frm my PNB accunt t an accunt maintained at anther bank? Fund transfer service via ur Phne Banking facility is currently limited amng PNB accunts. 6. Can I transfer funds frm my pes accunt t a dllar accunt and vice-versa? At present, we nly allw fund transfer transactins between tw accunts f the same currency. Other Services Offered 1. Hw lng will I receive my checkbk after requesting frm Phne Banking? Yu may drp by and claim the checkbks at yur maintaining branch after three (3) weeks frm
5 date f request. 2. Can I change my Phne Banking PIN? Yes. Fr yur prtectin, we als encurage yu t change yur Telephne PIN (TPIN) regularly, t d this: Dial 573-8PNB ( ), press 1 fr Taglish r 2 fr English, then press 1-4 t change Telephne PIN. 3. Hw d I cntact PNB Custmer Service if I still have ther inquiries r cncerns fr PNB Phne Banking? Yu can call ur Custmer Service by dialing ur custmer service number (632) Yu may als send us an at custmercare@pnb.cm.ph. Prblems Encuntered and Actins t be Taken 1. What will I d if I frgt my Phne Banking PIN? Yu may visit any f ur PNB branch t reset yur PIN. 2. Hw d I unblck my access t PNB Phne Banking? Yu may visit any f ur PNB branch t unlck yur PNB Phne Banking. Yu may als call ur custmer service number (632) fr assistance. Abut Security 1. Hw secure is Phne Banking with PNB? The facility requires yu t enter a 6-digit Telephne PIN (TPIN) fr all financial transactins t ensure that n unauthrized persn(s) can access yur phne banking accunt. 2. Can anybdy else access my accunts thrugh the PNB Phne Banking? N, unless yu give yur TPIN ut. By law, the TPIN allws us t identify yu as the valid wner f the accunt. Please refrain frm giving it ut r writing it dwn where peple culd see it. Fr ADDITIONAL security, yu may want t regularly change yur TPIN. 3. Can my access t PNB Phne Banking be blcked? Yes. Yur access t the Phne Banking will be blcked if yu prvided an incrrect TPIN fr three (3) cnsecutive times.
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