OpenScape Business V2R3 Highlights. Peter Messelis, Product

Transcription

1 OpenScape Business V2R3 Highlights Peter Messelis, Product

2 Agenda Highlights V2R3 UC Endpoints Interworking Security 2

3 Agenda Highlights V2R3 UC Endpoints Interworking Security 3

4 Highlights at a Glance OpenScape Business V2R3 UC / Endpoints Interworking Security Serviceability Minor UC enhancements, e.g. MS Exchange Public-Subfolder OpenScape Deskphone CP400/600 HFA incl. UC* System HFA Features / GUI Favorite Keys CP600 UC Presence and Conversations List (incl. Caller List and Directory Search) Circuit Connectivity: Multiple OSBiz per Circuit Tenant Interworking between OSBiz and MS Skype for Business Multilocation: ITSPs which need multiple Registrations MS Hyper V for Server 2016 / MAC OS Sierra Support Enhanced Security Measures for Device@Home (SIP) Individual Password Security Enhancements Security Encryption Protocols Update, eg. TLS 1.2 Mass Data Import Wizard (Copy&Paste) Indicate SW Upgrade (Progress Bar) Additional Status Informations on WBM Homepage Improved ITSP Wizard Continuous release of new Feature Values and Software Updates * seperate release date 4 4

5 Agenda Highlights V2R3 UC Endpoints Interworking Security 5

6 OpenScape DeskPhone CP400 / 600 HFA Full Featured HFA System Phone including UC* UC available even on your CP400/600 HFA Phone Providing Powerful OpenScape Business HFA Telephony-, Systemand UC Features Intuitive and menu driven User Interface / User Experience Favorites (free programmable keys) Conversations All-In-One list UC Presence / Status displayed For UC Smart / UC Suite * seperate release date 6

7 OpenScape DeskPhone CP400 / 600 HFA Menue Driven GUI for Idle Screen and Call Handling 1. Quick Access during IDLE to most needed Features e.g. Conversations Visual Indication during an Incoming Call 3. Quick Access and Call Control features during Active Call 4. Own Presence Status displayed for UC Users* * UC License needed 7

8 OpenScape DeskPhone CP400 / 600 HFA Favorites free programmable Keys for CP600 CP600 offers 16 free virtual programmable keys (4 Keys / 4 Pages) First layer for DSS Keys with Busy Lamp Indication and/or Feature Keys Layer 2 with Feature Keys 8

9 OpenScape DeskPhone CP400 / 600 HFA Conversations all in one list Conversation List includes: Caller Lists (missed/dialed/received) incl. Contact Details and Call History Dialer presents matches from Call Log Search Function Access to Unified Directory, UC Suite: External Directory Voic s* Attendant like Call Handling * Voic s not yet included in Conversations 9

10 OpenScape DeskPhone CP400 / 600 HFA UC Presence Manage your own presence Status Easily manage your own presence status Change Presence on your CP400/600 Select predefined return times Available for UC Smart & UC Suite Users* * UC License required 10

11 OpenScape DeskPhone CP400 / 600 HFA UC Presence See Presence Status of other UC Users Easily see if your colleagues are available or not View Presence Status on your Favorite Keys* View Presence on your Key Module 600* Available for UC Smart & UC Suite Users * UC License required 11

12 Agenda Highlights V2R3 UC Endpoints Interworking Security 12

13 Interworking with Skype for Business Providing Telephony Connectivity from OSBiz to SfB Voice Interworking with existing Skype for Business environments OSBiz networked with SfB Adding important and powerful Telephony Features to a pure Collaboration focused Skype for Business Solution SfB Client is connected like a Mobility Extension SIP SfB User: Desktop or Mobile Client On Premise: Standard Edition Server Mediation Server For Multilocation environments and/or customers just want to close their telephony gaps 13

14 Interworking with Skype for Business Use Cases and Scenarios - Overview 1. Call from OSBiz to SfB and vice versa 2. Outbound Call from standalone SfB User and vice versa SfB User: Desktop or Mobile Client 3. Outbound Call via ONE Number Service (MULAP Group) 4. Inbound Call OSBiz User + SfB User Parallel Ringing SIP Standard Edition Server Mediation Server 5. SfB User: Consultation, Transfer and Call Forwarding (terminated in SfB) Including Busy Lamp Indication for OSBiz Users and Notification for SfB Users for missed calls 14

15 Interworking with Skype for Business 1) Scenario: Call from OSBiz to SfB and vice versa Voice Call from any OpenScape Business Device to SfB User and vice versa SfB User can be reached via his configured Extension Number in OSBiz Just dial the short numbers and proceed Calls real quick SIP SfB User: Desktop or Mobile Client Standard Edition Server Mediation Server 15

16 Interworking with Skype for Business 2) Scenario: Outbound Call from standalone SfB User and vice versa Outbound voice Call from a standalone SfB User and vice versa Via OSBiz Gateway to Central Office (ITSP / PSTN) SfB User s Phone Number configured in OSBiz SIP SfB User: Desktop or Mobile Client Standard Edition Server Mediation Server 16

17 Interworking with Skype for Business 3) Scenario: Outbound Call via One Number Service Outbound voice Call from the SfB User (+ OSBiz User) in a MULAP Group to the external Caller / Destination One Number Service - a single number is shown to the external caller + SIP SfB User: Desktop or Mobile Client Standard Edition Server Mediation Server 17

18 Interworking with Skype for Business 4) Scenario: Inbound Call One Number Service Parallel Ringing Inbound voice Call via OSBiz to the SfB User + OSBiz User (in a MULAP Group) Group Call / Parallel Ringing of both Users (OSBiz+SfB User) A single Number to dial for external Callers Can be expanded to even more Users in MULAP Group + SIP SfB User: Desktop or Mobile Client Standard Edition Server Mediation Server 18

19 Interworking with Skype for Business 5) Scenario: Consultation, Transfer and Call Forwarding OpenScape Business supports the following Features for an SfB User*: Consult Transfer (Blind or Supervised) Call Forwarding Music on Hold from Skype for Business during Consultation Call Control Services are terminated in SfB Infrastructure SIP External Call on Hold SfB User: Desktop or Mobile Client Standard Edition Server Mediation Server SfB User consults OSBiz User *Second SIP Channel may required depends on the scenario 19

20 Interworking mit Skype for Business 3 Reasons why this is of value for Customers For Customers: who have invested already in SfB, but missing important Telephony & UC Features to guarantee Business Continuity For Customers: Providing the right device and communication tools which fits to every User, from a desk phone to a Software based approach or mixed For Customers where SfB becomes too complex in regards of architecture, License and PSTN costs 20

21 Interworking with Skype for Business Prerequisites Interworking with SfB requires a Project Specific Release Skype for Business Server 2015 (Mediation Server + Standard Edition Server on-premise ) For OpenScape Business IP User + Trunk Licenses are needed IP User license required per Skype for Business User (new Profile : SfB User Template) Trunk Licenses for Interworking between OSBiz and SfB (Mediation Server). Quantity depends on how many Calls should be proceed in parallel between OSBiz and SfB. Call in Consult Mode need further OSBiz Trunk Licenses For Microsoft Skype for Business, please check required Licenses (Server and CAL-Plus Licenses) SfB Interworking is only provided for OSBiz systems which are under valid SW Support 21

22 Interworking with ITSP For ITSPs which need multiple Registrations Use Cases: Some ITSP Providers do need multiple registrations to provide different DID s and Area Codes Example 1 2 Country Code Area Code PABX Number DID One ITSP, different SIP Registrations Ex 1: Customer with several call number ranges Ex 2: Multilocation, different locations should be served by one centralized system Ex. 3: different lines with different call numbers* Solution: OpenScape Business Supporting up to 8 different ITSP Directions * 3rd Example w/o UC Suite Application first 22

23 Agenda Highlights V2R3 UC Endpoints Interworking Security Serviceability Q & A 23

24 Security Enhancements Keep OpenScape Business on a highly secure level Device@Home SIP Endpoints: Different Registration Ports for Internet and LAN traffic (OSBiz is rejecting any request from Internet for non Device@Home Users) 3rd Party SIP Endpoints Security Encryption Protocol Update for OpenScape Business to TLS 1.2 (Please note: All connected Devices and Applications* (incl. 3 rd Party) need to support TLS1.2, also used Browser to access OSBiz WBM) Individual Password Handling Manager E: Default Password must be changed before System Access with Manager E (via WBM or Manager E first) * For some specific Applications like OSBusiness Attendant, BLF Server new certificates needs to be generated 24

25 Agenda Highlights V2R3 UC Endpoints Interworking Security 25

26 Further V2R3 Enhancements Supporting current Operating Systems MS Hyper V on Windows Server 2016, Apple MAC OS Sierra / Greek Language Support for Smart Voic Minor UC Suite Enhancements like Sub Folder Support for Public Exchange Folders, Enhanced Call Pick Up Indication in Call Journal Wrong Voic greeting in case of busy 26

27 Let s GO FOR IT! OpenScape Business and you can even make calls with it! Thank You!