Intel Unite Solution Version 4.0

Transcription

1 Intel Unite Solution Version 4.0 Skype* for Business Application Guide Revision 1.0 October 2018 Document ID: XXXX

2 Legal Disclaimers and Copyrights This document contains information on products, services and/or processes in development. All information provided here is subject to change without notice. Contact your Intel representative to obtain the latest forecast, schedule, specifications and roadmaps. Intel technologies features and benefits depend on system configuration and may require enabled hardware, software or service activation. Performance varies depending on system configuration. No computer system can be absolutely secure. Check with your system manufacturer or retailer or learn more at Intel.com. You may not use or facilitate the use of this document in connection with any infringement or other legal analysis concerning Intel products described herein. You agree to grant Intel a non-exclusive, royalty-free license to any patent claim thereafter drafted which includes subject matter disclosed herein. No license (express or implied, by estoppel or otherwise) to any intellectual property rights is granted by this document. The products and services described may contain defects or errors known as errata which may cause deviations from published specifications. Current characterized errata are available on request. Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade. Intel does not control or audit third-party benchmark data or the web sites referenced in this document. You should visit the referenced web site and confirm whether referenced data are accurate. Intel, the Intel logo, and Intel Unite are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. *Other names and brands may be claimed as the property of others Intel Corporation. All rights reserved. Intel Unite Solution 4.0 Skype* for Business App Guide 2

3 Contents Introduction Audience Overview App Flow Skype* for Business Application Installation Prerequisites Microsoft* Exchange Skype for Business Setup Finding Required Exchange Server Information Skype for Business App Installation Uploading the Skype for Business Application Package Approving the Skype for Business Application Package Adding the Skype for Business Application to the Hub Configuration Adding the Skype for Business Application to the Client Configuration Installing Skype for Business on the Hub Configure Skype for Business App How to Edit Skype for Business App Properties Enable Skype* for Business on Client Device App Key Features Scheduled Skype* for Business Meetings Joining a Skype for Business Meeting Answering a Skype for Business Call Sharing Content Video Control Audio Control Dial-Out Ring Back Camera/Microphone Auto-Start Intel Unite Solution 4.0 Skype* for Business App Guide 3

4 Figures Figure 1. Skype for Business Overview...6 Figure 2. Skype for Business App Flow...7 Figure 3. Hub Display of Skype for Business Meetings...13 Figure 4. Start Skype for Business...14 Figure 5. Methods of Joining Skype for Business Meeting...14 Figure 6. Joining a Skype for Business Meeting...14 Figure 7. Skype for Business Controls...14 Intel Unite Solution 4.0 Skype* for Business App Guide 4

5 Tables Table 1. Skype for Business App Properties...11 Intel Unite Solution 4.0 Skype* for Business App Guide 5

6 1 Introduction Welcome to the guide for the Skype* for Business app for Intel Unite Solution. This guide contains detailed instructions on installing the Skype for Business app, as well as information on the key features of the Intel Unite Solution. 1.1 Audience This document is designed for use by IT professionals within a corporate environment who are responsible for installing the Intel Unite software and adding optional features to the application. 1.2 Overview The Skype for Business app is a solution for including people from an online Skype for Business meeting into an Intel Unite app session. The app runs on the hub of the Intel Unite software, and manages a mail account specific to each instance, in order to set, modify, join, and decline meetings. It also can be added to a Skype for Business conversation, and control audio and video devices that Skype for Business is configured to use. Figure 1. Skype for Business Overview An IT department that uses Microsoft Exchange* can add an Exchange account for the Intel Unite solution enabled room, which will allow meeting organizers to schedule the room just like any other resource. By default, the app will manage calendar invites, accepting new and updated meetings, and declining invites that conflict with the hub calendar. Alternatively, IT can disable this functionality in the app and manage the calendar using existing company tools. Intel Unite Solution 4.0 Skype* for Business App Guide 6

7 2 App Flow The app for Skype* for Business has been installed and configured on the hub. Figure 2. Skype for Business App Flow Intel Unite Solution 4.0 Skype* for Business App Guide 7

8 3 Skype* for Business Application Installation Following are details for the installation of the Skype* for Business application. 3.1 Prerequisites The Skype for Business app 4.0 Intel Unite solution will be installed on the hub after being uploaded to the server, and has the following requirements. Software requirements: Intel Unite software for the server, version 4.0 or greater. Intel Unite software for the hub, version 4.0 or greater. Microsoft* Exchange 2010 or greater. Skype* for Business 2013 or greater Microsoft* Exchange account and access to the Exchange Web Service ( Each hub requires a unique /calendar that can be scheduled as a resource when creating a meeting. The account needs access to read/write its own calendar, and access to sign into Skype for Business. By default, the app will manage calendar invites, sending accept messages for new and updated meetings, and sending decline messages for invites that conflict with existing schedules. Alternatively, you can disable this functionality from the app and use your own tools to ensure the calendar is accurate. If you are unsure of how to get the Exchange Web Service URL, refer to Section Skype for Business Setup Skype for Business needs to be set to launch and sign in automatically. The app will not automate logging into Skype for Business. For the dial-out capability to work, the Skype for Business account needs to have Enterprise Voice enabled. To enable Enterprise Voice, you will need to contact your Skype for Business administrator, or enable this feature through the Office 365 control panel. Note: Ideally, the Microsoft Exchange and Skype for Business account should be the same UI Suppression Mode Skype must be in UI Suppression mode. In this mode, lync.exe runs in the background with no user interface. To set Skype to UI suppression mode, follow the steps below: 1. Configure Skpe to autologin. 2. Exit Skype. 3. Set HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Lync\UISuppressionMode to Set HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Lync\UISuppressionMode to Do not start Skype; Skype for Business will start Skype when it loads. 3.2 Finding Required Exchange Server Information If you have an exchange account, but you are unsure of how to get the Exchange Web Service URL, follow the steps below: 1. Launch Outlook this can be run on any machine, as there is no requirement to run Outlook on the hub. 2. Press and hold the Ctrl key, and right-click on the Outlook system tray icon. 3. You will see two new options in the context menu: Connection Status and Test Auto Configuration. 4. Click on Test Auto Configuration and then click Test to check the server configuration. Intel Unite Solution 4.0 Skype* for Business App Guide 8

9 5. In the Results tab, take note of the OOF URL to use as the server URL for the app (for example, exchange.domain.com/ews/exchange.aspx). 3.3 Skype for Business App Installation The installation of the Skype for Business application requires interaction with the server and the hub Uploading the Skype for Business Application Package From a system that is on the same network as the Admin Portal Server, complete the following: 1. Open a web browser (Intel recommends using Chrome*). 2. Browse to the Admin Portal, of Server>/intelunite/admin. 3. Log into the Admin Portal with an account that has permission to upload packages. 4. Under Device Management, click UPLOAD PACKAGE. 5. Browse to the location of the Skype for Business application.cab package file. 6. Select the Skype for Business applicatoin.cab package file. 7. Click the Open button. 8. Confirm the appearance of the Success message Approving the Skype for Business Application Package From a system that is on the same network as the Admin Portal Server, complete the following: 1. Open a web browser (Intel recommends using Chrome*). 2. Browse to the Admin Portal, of Server>/intelunite/admin. 3. Log into the Admin Portal with an account that has permission to approve packages. 4. Under Device Management, click FEATURES/APPS. 5. Click Package Approval tab. 6. Click the Approve button for Skype for Business application package Adding the Skype for Business Application to the Hub Configuration From a system that is on the same network as the Admin Portal Server, complete the following: 1. Open a web browser (Intel recommends using Chrome*). 2. Browse to the Admin Portal, of Server>/intelunite/admin. 3. Log into the Admin Portal with an account that has permission to create/modify configurations. 4. Under Device Management, click on CONFIGURATIONS. 5. Display the list of hub configurations by click hub Configurations. 6. Select a hub configuration to add Skype for Business capability. 7. Click Edit for that hub configuration. 8. Click the plus sign next to Skype for Business under Available Features/Apps and verify that Skype for Business is now under Selected Features/Apps. 9. Click the Save Changes button. 10. Confirm that the hub device is assigned to a hub group that has the hub configuration with Skype for Business assigned Adding the Skype for Business Application to the Client Configuration From a system that is on the same network as the Admin Portal Server, complete the following: 1. Open a web browser (Intel recommends using Chrome*). 2. Browse to the Admin Portal, of Server>/intelunite/admin. Intel Unite Solution 4.0 Skype* for Business App Guide 9

10 3. Log into the Admin Portal with an account that has permission to create/modify configurations. 4. Under Device Management, click CONFIGURATIONS. 5. Display the list of client configurations by clicking Client Configurations. 6. Select a client configuration to add Skype for Business capability. 7. Click Edit for that client configuration. 8. Click the plus sign next to Skype for Business under Available Features/Apps and verify that Skype for Business is now under Selected Features/Apps. 9. Click the Save Changes button. 10. Confirm that the client device is assigned to a Client group that has the Client configuration with Skype for Business assigned Installing Skype for Business on the Hub To install Skype for Business on the hub, complete the following steps (on the hub). 1. Close the Intel Unite application. 2. Run the Intel Unite Skype for Business application msi. 3. In the Exchange Server Configuration window, enter the following information: Exchange Server Name This is the Exchange Web Server URL described in the prerequisites (refer to the example above). <outlook.office365.com>/ews/exchange.asmx, where <outlook.office365.com> is your server name. Exchange user name for the hub This is the unique address for the unique Exchange account for the hub. In the example shown above, it is uniteroom1@onmicrosoft.com. Enter the password assigned to the Exchange user name for the hub. Note: To change the above information for an existing installation, rerun the installer and choose Repair to set the new values. 4. Click Test Connection to ensure the account information is configured correctly, and ensure Skype for Business is running and logged in. 5. If you have the Skype for Business 2016 client, go to Settings >Tools>Options; in the General tab, uncheck Show Call controls when Skype for Business is in the background. 6. Launch the Intel Unite application. 7. Ensure Skype for Business app can automatically join and leave meetings by setting up a test meeting following the steps below: Note: By default, the Skype for Business Client does not automatically join or end meetings. a. Have a keyboard and mouse attached to the hub for this initial setup (you will not be required to have a keyboard and mouse attached after this initial process). b. On a client machine, schedule a Skype for Business meeting for the current date/time, and invite the address for the hub (use the same address you used in the previous steps). c. Ensure the address for the hub that you sent the meeting invite to accepts the meeting. d. On the client machine, open the Intel Unite app and connect using the PIN. e. Click on the app icon and select Join. This will cause the hub to attempt to join the meeting, but there will be some popup messages. Use the mouse to select Don t show this again in the Join Meeting Audio screen. The app has been installed, and can be customized if you wish. 3.4 Configure Skype for Business App Table 1 describes the properties that are used to configure Skype for Business. Intel Unite Solution 4.0 Skype* for Business App Guide 10

11 Table 1. Skype for Business App Properties Value Description Default Auto-start Video (Boolean) Debug (Boolean) DialBack Number (string) Enable Dialer (Boolean) Enable external meetings (Boolean) Enable Room Meetings (Boolean) Icon (string) IMthePin (Boolean) Minutes to toast on meeting end (Integer) Muted Option (String) Name (string) Toast incoming IMs (Boolean) Toast on meeting end (Boolean) Will force the camera state when Skype joins a meeting. True = Start the camera False = Use Skype Default True = debug mode is enabled. Provides a debug console, a log button, and a toggle button which will allow you to toggle the Intel Unite app screen transparency so that you can view the log. False = No debug mode. Enter the phone number for your conference room. If you set this, you must start the Intel Unite app so that it can reconfigure Skype, after which you MUST restart Skype for Business or reboot the hub. No value will cause the app to set Skype for Business to use the default audio device. True = Enables the dial-out capability. Only enable this if you have Enterprise Voice enabled for the Skype for Business account that is running on the hub. False = Dial-out capability is disabled. True = Support calendar passer. False = Does not support calendar passer. True = Enables the ability to join calendar events. False = The ability to join calendar events is disabled Note: If you disable this, you will not be able to join scheduled meetings. Only disable if you have Enterprise Voice enabled and you want the app User Interface to only show the Dial-out view. Specify a valid path to an image. This provides a way for IT departments to customize the icon that is shown in the Intel Unite client app section. Note: Instead of the registry, you can also place an image named s4bpluginicon.png in the plugin directory (C:\Program Files (x86)\intel\intel Unite\Hub\Plugins\s4bpluginicon.png) True = When the hub has joined a Skype for Business call, the app will IM the PIN of the hub every time the PIN changes. False = The app will not IM the PIN of the hub when changes occur. The duration in minutes that the end of meeting toast message is displayed. Will force the microphone mute state when Skype joins a meeting. none = Use Skype Default mute = Start Muted unmute = Start Unmuted This provides a way for IT departments to customize the name that is displayed in the Intel Unite client app section (just below the icon). You can provide any string. If not specified, the default app name will be: Skype for Business True = The app will receive an incoming IM and show the message as a toast message on the hub. False = The app will not receive incoming IMs. Display a toast message indicating that the meeting has ended and that the Skype session should hang up. True = Display toast message at the end of the meeting. False = Does not display toast message at the end of the meeting. False False None False False True None False 10 none None False False Intel Unite Solution 4.0 Skype* for Business App Guide 11

12 3.4.1 How to Edit Skype for Business App Properties To access and edit the Skype for Business app properties, follow the steps below. 1. Log into the Admin Portal. 2. Navigate to the Hubs and Clients page. 3. Click the Hub tab to display the groups and devices. 4. Select the group that has the Skpye for Business app. 5. Select Group Details from the select action drop down menu. 6. Click Edit Properties. 7. Scroll down to edit the Skype for Business properties. 8. Click Save Changes. Note: The steps above modify the properties for the selected group, which will be applied to all devices assigned to the group. Intel Unite Solution 4.0 Skype* for Business App Guide 12

13 4 Enable Skype* for Business on Client Device Skype* for Business meeting has been scheduled, inviting the user name/exchange account of the hub, and the meeting invite has been accepted by the hub (hub where the app has been installed). When meeting participants enter an Intel Unite solution enabled room that has a meeting scheduled and accepted, the Online Meeting message will be displayed on the screen or monitor 10 minutes before the meetings starts, and will last until the meeting ends. Figure 3. Hub Display of Skype for Business Meetings 1. Open the Intel Unite app and enter the PIN displayed on the hub. 2. Click on Skype for Business. 3. Click Join for the hub to join the Skype for Business meeting. 4. If audio or video devices are attached, and are available to Skype for Business, users connected to the Intel Unite application will be able to control those devices by clicking on their icons. 5. If the Skype for Business icon is not displayed on the Intel Unite app (on your Client machine), there is no Skype meeting scheduled, or it has already ended. If there is a Skype meeting scheduled, verify that it has been accepted by the hub. 6. If enabled by the IT department or the system administrator, the app will also display a phone dial icon, so you can make calls to other participants. This is known as the Dial-out functionality. Refer to Figure 4, Figure 5, Figure 6, and Figure 7 below: Intel Unite Solution 4.0 Skype* for Business App Guide 13

14 Figure 4. Start Skype for Business Figure 5. Methods of Joining Skype for Business Meeting 1 2 Click the Skype for Business icon to start the app. Figure 6. Joining a Skype for Business Meeting Select a Skype meeting under Schedule and go to Figure 6, or use the number pad to dial into a Skype meeting and go to Figure 7. Figure 7. Skype for Business Controls Click on Click to Join to join the selected Skype meeting. Connected to Skype meeting with the following controls at the bottom from right to left: Toggle camera output to hub on and off (Note: Only available when camera is on. Toggle Camera on and off Microphone Volume Down Microphone Volume Up Mute microphone Exit meeting Intel Unite Solution 4.0 Skype* for Business App Guide 14

15 5 App Key Features 5.1 Scheduled Skype* for Business Meetings When using Microsoft Outlook* to schedule a meeting, the app will help manage the exchange calendar by accepting meetings. It will not accept meetings which conflict with previously scheduled meetings. Meetings can be canceled, extended or shortened. The Skype* for Business app must be running on the hub to accept all meeting changes and update the information on the calendar. If a meeting is sent to the app while the hub is offline, it will be declined when the hub comes back online, regardless of the validity of the meeting request. Alternatively, you can have a different system manage the calendar invites. To disable the app from managing the calendar, you must set the correct configuration (refer to Section 3.4). 5.2 Joining a Skype for Business Meeting When a scheduled Skype for Business meeting is in progress, users connected to the Intel Unite application will be able to join the hub to the Skype for Business meeting using the Skype for Business app. Users are allowed to join a meeting up to 10 minutes before the start time. Once a meeting is available, the app icon will indicate that a meeting is ready. In addition, the hub will display the meeting subject and time in the blue status bar at the bottom. To connect to a meeting from the Intel Unite app, click the app icon and select Join. A toast message will be displayed on the hub indicating that the room is joining the meeting, and the Skype for Business window should open in full screen within five seconds. 5.3 Answering a Skype for Business Call When a Skype for Business user initiates an audio or video call with the hub running the Intel Unite application, users connected to the Intel Unite app will be able to answer the call. When this happens, a message will be displayed on the hub with the name of the person initiating the call. To accept the call, click on the app within the Intel Unite app and select Answer. The Skype for Business window should open in full screen within five seconds. 5.4 Sharing Content When content is shared by a Skype for Business participant, the content will be displayed on primary display attached to the hub for Intel Unite client participants to view. When content is shared by an Intel Unite client, the hub will share that content to the Intel Unite application, and it will be displayed for all the meeting participants. 5.5 Video Control If a Skype for Business-enabled camera is attached to the hub, users attached to the Intel Unite application will be able to start and stop the video through the Skype for Business app. To do this, click on the Skype for Business app icon within the Intel Unite app, then click on the Camera button. 5.6 Audio Control When a Skype for Business-enabled audio device is attached to the hub, users attached to the Intel Unite application will be able change it s volume and mute/unmute it using Skype for Business app. To do so, click the Skype for Business app icon in the Intel Unite app, select the Microphone button, and adjust the volume or mute/unmute as needed. Intel Unite Solution 4.0 Skype* for Business App Guide 15

16 5.7 Dial-Out For hubs that have a Skype for Business account with enterprise voice enabled, you can enable a dial pad within the Skype for Business app which will allow users connected to the Intel Unite app to dial phone numbers. To use this feature, enable the Dial-out configuration option (refer to Section 3.4 for details). 5.8 Ring Back This feature configures the hub so that Skype for Business will ring-back the existing phone in the room every time the hub connects to a scheduled meeting. To use this feature, the Skype for Business solution must have the ability to dial phone numbers. 5.9 Camera/Microphone Auto-Start When Skype for Business joins a meeting, typically the default state of the camera is off, and the microphone is muted. To enable a more automatic user experience, this Skype for Business app will allow you to specify the desired default state of the camera and microphone when Skype for Business joins a meeting (refer to Section 3.4 for details on how to specify states). Intel Unite Solution 4.0 Skype* for Business App Guide 16

17 Revision History Revision Date Notes 1.0 October 2018 Initial release. Intel Unite Solution 4.0 Skype* for Business App Guide 17