REETS-TEN V1.0. REETS- Activity V 1.0 Page 1 of 58

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1 REETS-TEN D7.3 Report on REETS Interoperability Management Platform V1.0 REETS- Activity V 1.0 Page 1 of 58

2 Document revision history: Date Version Description Document Status Responsible 18/05/2015 V0.1 1 st DRAFT DRAFT Kallistratos Dionelis 07/07/2015 V0.2 Update and Review DRAFT Maurizio Rotondo 08/07/2015 V0.3 For review by PMT DRAFT David Kollenhofer 29/07/2015 V0.4 Comments / Review DRAFT Edith Buss Cornelie van Driel 17/08/2015 V0.5 Draft for review DRAFT ASECAP 09/09/2015 V0.6 Comments/ Check of the text DRAFT Mike Hayward 10/10/2015 V1.0 Final Draft DRAFT ASECAP The sole responsibility of this publication lies with the author. The European Union is not responsible for any use that may be made of the information contained therein. REETS- Activity V 1.0 Page 2 of 58

3 Information on document administration: How to complete Document revision history table: Date: Insert the date of the document revision in the following format: dd.mm.yyyy Version: Insert the current version-number of the document (see explanation below) Description: Insert a brief description of the document changes Document Status: Insert either Draft or Released (see explanation below) Responsible: Insert your name (the name of the person responsible for document revision) Information on Document Version and Status administration: Document Status: Draft: Released: Versions: the document is being processed and has not been finished yet. the document has been checked and released; it can only be modified if the version number is updated. Take place in two stages. Checked and released documents receive the next higher integral version number. 0.1, 0.2, etc.: not released version, with the status "Draft" 1.0: first checked and released version, with the status "Released" 1.1, 1.2, etc.: Revision of first released version, with the status "Draft". 2.0: second checked and released version, with the status "Released". Creation of the document name (Nomenclature): REETS TEN_D.x.x_Name of the deliverable_v0.1_ _comments REETS TEN_ D x.x_ Name of the deliverable_ v0.1_ _ comments Project name Deliverable Nr. e.g. D 1.1 e.g. D 2.1 e.g. D 4.1 Use Keywords e.g. contractual framework e.g. certification-approaches and practices e.g. Def. BOI and tests Version Number Date format: yyyy-mm-dd Any information you wish to add (Responsible person, etc.). REETS- Activity V 1.0 Page 3 of 58

4 Content GLOSSARY REETS Activities structure: a brief description REETS Interoperability Management-Info Platform Decision 2009/750: Art Commission s Communication COM (2012) 474 final Key product of activity A generic description of the Info Platform Pilot implementation phase of the project info platform (REETS) Real implementation period of the info platform (EETS) The functioning of the Info Platform REETS Info Platform Data Toolbox Knowledge Base Information Database Links Pilot cases Help Desk FAQs Communication form REETS Info Platform Management Human Resources Management Meetings REETS Info Platform daily operation Info Platform Process Flow Operation Algorithm Usage of web resources Design Contexts Subpages Info Platform structure Design (Index page) Info Platform Design - Key sections Description in paper of the Info Platform Sub pages Introductory text per subpage EETS Information Sharing Resource Platform (Index page) Data Toolbox: Internal part (Intranet) Knowledge Base: External part Links Member States NoBos Other Best Practices Cross Border Return on experience Help Desk FAQs Communication Form (Submit your request) Information Data Links MEMBER STATES links NoBos links REETS- Activity V 1.0 Page 4 of 58

5 4.6.3 Others links ASECAP - Professional association Toll Chargers AETIS - Electronic Tolling and Interoperable Services European standardisation organisations Specifications EC links European legislation on electronic toll systems interoperability and EETS EETS National Registers Cross Border Return on experience REETS Info Platform Time schedule Conclusion - Next steps Figures Figure 1 Overview of the REETS-TEN participating countries Figure 3. Overview of REETS Activities Figure 2. Structure of Information Sharing Resource Platform (i.e. REETS Info Platform) Figure 4. Management functioning Figure 5. Information Sharing Resource Platform Process Flow Figure 6. "Communication form" Process flow Figure 7. Update FAQs process flow Figure 8. Subpages structure Figure 9. REETS website Index Page Figure 10. REETS Website Figure 11. INFO PLATFORM Index page Figure 12. Design - Key parts Figure 13. EETS Flash news Figure 14. EETS Flash news calendar Figure 15. Links webpage Figure 16. Links to MEMBER STATES Figure 17. Link to Others Figure 18. Link to EC Figure 19. Best Practices Figure 20. Best Practices / REETS Cross border Figure 21. Best Practices / Return on experience Figure 22. Help Desk Figure 23. FAQs Figure 24. Communication form Figure 25. Communication form - Fill the form Figure 26. Communication form - Confirmation message Figure 27. Data Toolbox Figure 28 Monitoring table - Matrix of REETS deployment Figure 29 Monitoring deployment cases map Figure 30.REETS Info Platform Time schedule Tables Table 1. FAQs main parts - General structure Table 2. Help Desk interactive point Communication form General structure Table 3. Management Team REETS- Activity V 1.0 Page 5 of 58

6 GLOSSARY Terminology related to the terms used in the info platform (D7, D5 and D8) Term Abbrev. Short description Accreditation The whole procedure (contractual and technical) to be successfully fulfilled by a Service Provider in order that its technical system could be accepted on a toll domain and that the TC entrusts the SP with the toll collection and the invoicing process to the EETS User. When the Accreditation is successfully completed, the Service Provider is accredited in the relevant toll domain. Central System CS General term for the back-office systems of the TC and the SP/EP. Certificate An EETS Provider s or its representative s official written statement that its interoperability constituents comply with the associated specified (technical) requirements. Cluster A cluster of ETC 1 toll domains is a set of toll domains, interconnected or not, which feature the same or very similar ETC toll collection context(s) in a contractual framework like Memorandum Of Understanding or any other agreement between the toll domain representatives, i.e. the Toll Chargers. This agreement specifies the rules regarding interoperability and its management within that cluster of ETC toll domains; it includes references to mutually agreed and shared detailed contractual, procedural and operational documentation as well functional and technical specifications (particularly, interfaces for OBU // RSE and for Toll Charger // Service Provider central systems). A cluster of toll domains may have a unique representative for some common subjects. Relationship between toll domains and Service Providers are fixed by bilateral contracts. Common validity periods of bilateral contracts with a given Service Provider allow the interoperability for the global cluster. Conciliation Body A body designated or established by a Member State with at least one EETS domain within its territory, that facilitates mediation between Toll Chargers and EETS Providers. 1 ETC stands for Electronic Toll Collection: electronic collection of tolls or road-usage fees on road networks falling under the scope of Directive 2004/52/EC/EC. REETS- Activity V 1.0 Page 6 of 58

7 Term Abbrev. Short description Conformity to specifications For assessing interoperability constituents conformity the manufacturer or his authorised representative shall choose the procedures from among the modules listed in Decision 768/2008/EC, see Annex IV of the EETS Decision. EETS Domain EETS domain statement A Toll Domain (see specific term) falling into the EETS coverage A document developed and maintained by a Toll Charger (or cluster of Toll Chargers) setting out the general conditions for EETS Providers for accessing the toll domain(s). There is an obligation by the EETS Decision for each Toll Charger, falling under the scope of EETS, to publish such a document. EETS Provider EP A legal entity fulfilling the requirements of Art 3 and registered in a Member State where it is established, which grants access to EETS to an EETS User (see Art 2 b of the EETS Decision). EETS User Physical or legal person who subscribes a contract with a Service Provider or EETS Provider in order to have access to EETS compliant services (see Art 2 c of the EETS Decision). European Electronic Toll Service EETS The abbreviation EETS stands for European Electronic Toll Service. It is a service that enables the payment of tolls with a single contract with a single EETS Provider and just one On-Board Unit throughout the European Union. Interface A shared boundary across which separate components of a system exchange information. Interoperability constituents Any elementary component, group of components, subassembly or complete assembly of equipment incorporated or intended to be incorporated into EETS upon which the interoperability of the service depends directly or indirectly, including both tangible objects and intangible objects such as software (see Art 2 d of the EETS Decision). Examples of interoperability constituents are on-board equipment (including connected back office systems), roadside equipment (including charging beacons, localization augmentation beacons and enforcement devices), EETS Providers and Toll Chargers back-office data exchange systems. REETS- Activity V 1.0 Page 7 of 58

8 Term Abbrev. Short description Interoperability Management 2 IM Member States MS EU Member States. All functions that enable the design, implementation and operation of EETS. All functions shall be performed by existing EETS stakeholders. The functions shall be assigned to either one of two clusters: Interoperability management of the EETS regulatory and technical framework (covers all functions on a European level that enable the design and the implementation of EETS services) Interoperability management of EETS operation (covers all functions on bilateral basis between Toll Chargers and EETS Provider or between Toll Chargers or Toll Charger clusters to operate interoperable EETS domains) Notified Body A body notified in relation to Directive 2004/52/EC/EC and Decision 2009/750/EC/EC that is entitled to assess EETS interoperability constituents technical and operational functional compliance. For example, Notified Bodies may intervene to assess the conformity to specifications and/or suitability for use of EETS interoperability constituents. A coordination group of the notified bodies for EETS (the NB-EETS Coordination Group) has been set up by the European Commission to closely cooperate with a view to coordinating their activities. On-Board Equipment OBE 3 The complete set of hardware and software components required for providing EETS compliant services which is installed in a vehicle in order to collect, store, process and remotely receive/transmit data (see Art 2 e of the EETS Decision). Regional European Electronic Toll Service REETS-TEN The REETS-TEN project aims at deploying EETS compliant services in a cross-border regional project. The REETS-TEN shall cover the toll network of 7 Member States (Austria, Denmark, France, Germany, Italy, Poland and Spain) and Switzerland. Registration The formal process to be completed by providers in order to obtain the qualification of EETS providers, as described by the Article 3 of the Decision 2009/750/EC/EU 2 More information can be found in the documentation of Activity 5. 3 Sometimes also referred to as OBU (On-Board Unit) REETS- Activity V 1.0 Page 8 of 58

9 Term Abbrev. Short description Roadside Equipment RSE Fixed or mobile roadside equipment used for charging (in DSRC-based toll systems), compliance checking (e.g. enforcement devices) or localisation augmentation (in GNSSbased toll systems, where applicable). Security Policy A set of requirements and applicable counter measures specified by the party responsible for the security in a system exposed to threats. These counter measures are based upon a risk analysis of the system in order to protect those data exposed to threats in the relationships between TC and SP. Service Provider SP Company or entity offering the services of an EETS Provider, but not necessarily formally being registered as an EETS Provider. Since the REETS-TEN project shall facilitate the transition to EETS, it is recommended to generally use Service Provider (SP), except if EETS Provider shall be explicitly addressed (e.g. in the context of registration). Service User SU Physical or legal person who subscribes a contract with a Service Provider in order to have access to EETS compliant services. Suitability for use Tariff class Suitability for use concerns the in-service performance of interoperability constituents for end-to-end operations. This process is performed by the EETS Providers in cooperation with the Toll Chargers and with respect to the Toll Chargers requirements defined for their toll domain(s). It aims at validating the end-to-end processes and performance requirements. The set of vehicles treated similarly by a Toll Charger (see Art 2 g of the EETS Decision). Technical accreditation The technical aspects of the accreditation of an already registered EETS Provider in individual toll domains under responsibility of a Toll Charger (or a cluster of Toll Chargers). Technical requirements for registration Requirements defined by the Member State responsible for the registration to check against Article 3b of the EETS Decision. Toll A charge, tax or duty levied in relation with circulating a vehicle in a toll domain (see Art 2 j of the EETS Decision). REETS- Activity V 1.0 Page 9 of 58

10 Term Abbrev. Short description Toll Charger TC Public or private organisation which levies tolls for the circulation of vehicles in a toll domain (see Art 2 k of the EETS Decision). Toll Context Data Toll Declaration Toll domain Decision 2009/750/EC/EU: the information defined by the responsible Toll Charger necessary to establish the toll due for circulating a vehicle on a particular toll domain and conclude the toll transaction Decision 2009/750/EC/EU: a statement to a Toll Charger that confirms the circulation of a vehicle in a toll domain in a format agreed between the service provider and the Toll Charger An area of EU territory, a part of the European road network or a structure (such as a tunnel, a bridge, a ferry,...) where toll is collected (see Art 2 n of the EETS Decision). Toll domain independent specifications 4 Technical specifications for interoperability constituents that are defined by technical standards or other regulations or specifications independently from individual toll domain requirements. Toll domain specific specifications 2 Technical specifications for interoperability constituents that comprise requirements that are specific to the needs of the specific toll domain. Toll Regime Decision 2009/750/EC/EU: the set of rules, including enforcement rules, governing the collection of toll in a toll domain. Vehicle classification parameters The vehicle related information according to which tolls are calculated based on the Toll Context Data (see Art 2 q of the EETS Decision). 4 This term has been introduced in Activity 2 to describe the current status of the assessment of conformity to specifications in some toll domains that differentiate between conformity to toll domain independent and conformity to toll domain specific specifications. The current definition is rather high-level. A more thorough understanding of this term would be beneficial for further harmonizing the procedures governing the technical requirements for registration (conformity to toll domain independent specifications) and the technical accreditation (conformity to toll domain specific specifications). REETS- Activity V 1.0 Page 10 of 58

11 Terminology related the D7.3 Term Abbrev. Short description Best Practices Communication Form Data Toolbox Frequently Asked Questions Help Desk Information sharing resource platform Information Database Knowledge Base FAQs Info Platform Info platform part, under the Information Database section. Disseminate the EETS info, exported from continuous monitoring in the different cross-border EETS tolling in EU regions, the possible findings and disseminate the EETS relevant info as return on experience. It gathers the comments from the long term result of contribute to the exchange of Cross Border Best Practice on EETS in the specific cross- border areas. Info platform part, under the Help desk section, that the user will have the ability to submit requesting for clarifications or more details on EETS. The close part of the Info Platform, it receives and manages properly the various inputs, produces the final information Info platform part, under the Help desk section. The FAQs part is the tool of the Help desk that provides Frequently Asked Question and Answers. In general the Frequently asked questions (FAQ) or Questions and Answers (Q&A) part, are listed questions and answers, all supposed to be commonly asked in some context, and pertaining to a particular topic. The Help Desk Dynamic part that will be the interactive communication part of the knowledge Base Information Sharing Resource Platform. It will be the point that will receive and manage all the submitted re-quests and in addition will provide the tab of the Frequently Asked Questions (FAQ). Comprehensive information sharing resource platform, providing up-to-date information on REETS/ EETS through a single point of access on the Internet. This platform will contribute to the exchange of best practice and dissemination of up-to-date information on EETS among professional stakeholders. (Commission s Communication COM (2012) 474 final ) The Information Database - Static part that will include per category all the information (direct Links from the MS/ Stakeholders & Best practices) The open part of the Info platform, it is in direct contact with the EC, States, stakeholders, and outside interested users, providing the produced detailed information matrix as the end-product. REETS- Activity V 1.0 Page 11 of 58

12 Term Abbrev. Short description Links Return on experience Info platform part, under the Information Database section. A list with interactive Links direct web addresses in member states is managed by the Info Knowledge base. The info knowledge base channels through the related links, up-to-date information on EETS among professional stakeholders. Info platform part, under the Information database - Best practices section, that examines the received inputs based on deployment findings from Activity 8 and give guidance in using and interpreting the results of the theoretical studies of Activity s 1-4. REETS- Activity V 1.0 Page 12 of 58

13 1 REETS Activities structure: a brief description The REETS-TEN project (in short: the REETS project) is the sole EU project in the EETS area with the direct or indirect participation of all the stakeholders (States, Toll Chargers, EETS providers, technology providers - manufacturers, NoBos, others). Its results will facilitate the policy makers and the industrial stakeholders to examine how and under which conditions an EETS or various harmonized REETS may be built in the different EU regions. The project covers the geographic region of 7 REETS states (as a part of the 28 EETS states). Of course during this period the results of the project will be used mainly by the States and the EU Institutions. The first analysis phase of the project (Activity Activities 1-4) ended in September It built the necessary studies to be used by the states and the stakeholders (mainly TCs and SPs) in order to facilitate their decision making when examining how and under which circumstances they could develop various REETS in the different EU regions. The second deployment phase of the project (Activity Activities 5-8) sets up the necessary structures for: - The definition of effective interoperability management processes and methods - Establishing an efficient information platform for the member states, the EC, the stakeholders and the general public - The monitoring of the phased deployments of REETS/EETS cross border pilots in various EU regions. 1.1 REETS Interoperability Management-Info Platform Decision 2009/750 describes the provisions regarding European Electronic Tolling Service (EETS). A key EETS element in the provisions of the Decision is article 19, describing the National Registers in each member state. The National Registers are the basic keys towards the establishment of an EETS in EU. They include in principle all the information related to the tolling developments in each country and, more specifically, of the Toll Chargers, the Service Providers, the Conciliation Bodies, etc Decision 2009/750: Art Registers: for the purposes of the implementation of this Decision (2009/750), each Member State shall keep a national electronic register of the following: a) The EETS domains within their territory, including information relating to: o the corresponding Toll Chargers, o the tolling technologies employed, REETS- Activity V 1.0 Page 13 of 58

14 o o o the Toll Context Data, the EETS domain statement, the EETS Providers having EETS contracts with the Toll Chargers active in their area of competence. A Member State shall enter modifications to the Toll Chargers register, including where applicable the date of their entry into force, immediately after these modifications have been adopted, taking into account Annex VI (3) and (4); b) The EETS Providers to whom it has granted registration according to Article 3. Unless otherwise specified, Member States shall verify at least once a year that requirements (a), (d), (e) and (f) in Article 3 and Article 4(2) are still met and update the register accordingly. The register shall also contain the conclusions of the audit foreseen in Article 3(e). A Member State shall not be held liable for the actions of the EETS Providers mentioned in its register. 2. Member States shall take all necessary measures to ensure that all the data contained in the national electronic register is kept up-to-date and is accurate. 3. The registers shall be electronically accessible to the public. 4. These registers shall be available within 9 months of the entry into force of this Decision. 5. The Member States authorities in charge of the registers shall communicate by electronic means to their counterparts in the other Member States and the Commission the registers of EETS domains and EETS Providers at the end of each calendar year. Any inconsistencies with the situation in a Member State shall be brought to the attention of the Member State of registration and of the Commission. Based on this article 19 of the Decision: The member states authorities in charge of the registers are obliged to communicate by electronic means to their counterparts in the other Member States and the Commission the registers of EETS domains and EETS Providers at the end of each calendar year. Any in-consistencies with the situation in a Member State shall be brought to the attention of the Member State of registration and of the Commission. The relevant information shall be electronically accessible to the public. Based on the above article of the Decision, there are clear obligations for the member states and the EETS stakeholders. At the end of each calendar year each member state s authority is obliged to communicate to the counterparts in the other 27 Member States and to the Commission detailed information regarding the registers of EETS domains, EETS Providers and the other stakeholders. Any inconsistencies with the situation in a Member State shall be brought to the attention of the Member State of registration and of the Commission while keeping informed all the other states and stakeholders. In parallel each state is obliged to safeguard that such relevant information shall be open and electronically accessible to the public that will need to follow 28 different information corridors. REETS- Activity V 1.0 Page 14 of 58

15 Logically, such a procedure needed strong coordinating structures functioning under the auspices of the EC. However, this kind of EETS information chain did not meet all the needs of the EETS market. In particular, even though the established procedure satisfied the inter-institutional needs at EU level, it was not enough to ensure a proper information and a proper market-led access to all the stakeholders in the EETS field. As the absence of a reliable and functioning information system became a key issue in the EETS limited development, the European Commission (in its Communication COM (2012) 474 final to the member states and the E. Parliament) undertook the commitment to set-up with the relevant stakeholders a comprehensive information sharing resource platform, providing up-to-date information on EETS through a single point of access on the Internet. This platform would also contribute to the exchange of best practices and dissemination of up-to-date information on EETS among professional stakeholders keeping in parallel informed all the interested users Commission s Communication COM (2012) 474 final 4.1. The Communication stipulates: The Commission will set-up with the stakeholders a comprehensive information sharing resource platform, providing up-to-date information on EETS through a single point of access on the Internet. This platform will also contribute to the exchange of best practices and dissemination of up-to-date information on EETS among professional stakeholders. In its Communication the European Commission undertook the clear commitment to set-up with the relevant stakeholders a comprehensive information sharing resource platform, providing up-to-date information on EETS through a single point of access on the Internet. This platform would also contribute to the exchange of best practices and dissemination of up-to-date information on EETS among professional stakeholders keeping in parallel informed all the interested users. 1.2 Key product of activity 7 The key product of the Activity 7 of the REETS project is exactly what article 19 of EETS Decision 2009/750 asks, and what EC describes in its above Communication. The product of Activity 7 will be designed to act as a pivotal info point for all the EETS stakeholders. The lack of such an information resource played a major role in the uncertainties that many stakeholders highlighted, and that have not allowed the (R) EETS at EU scale. The product is the setting-up of the above requested comprehensive information sharing resource platform that will be able to act as a single point of access on the Internet, to gather and to provide up-to-date information on EETS. Of course the purely institutional communications among the various REETS- Activity V 1.0 Page 15 of 58

16 EU levels may remain different, since they would not have to support the market but rather to guarantee, in the background, the institutional basis. For simplicity reasons the information sharing resource platform will be named in the project as Info Platform. The Info-Platform described in the Activity 7 of the REETS project is structured to serve not only during the period of the project (that ends at 31/12/2015).The Info Platform is designed in a way that (with the political blessing of the Member States and European Commission) will be an efficient interactive single point of access, addressing properly all the EETS specificities, mainly after the closing of the REETS project. It is designed to function as requested by the Decision 2009/750 and by EC Communication COM (2012) 474 final 4.1. The Info Platform will be managed and coordinated by the Info management team in order: - To gather the needed data, - To manage and process the received data, - To produce the information product and, as a result, - To provide the information product openly to the member states, the EC, the interested stakeholders and the public. In concrete terms the Activity 7 of the REETS project will have two phases, each phase covering different periods of the info platform: - The pilot period ending at 31/12/2015 (end of the project) and - The period under real conditions, starting at 1/1/2016 REETS- Activity V 1.0 Page 16 of 58

17 2 A generic description of the Info Platform 2.1 Pilot implementation phase of the project info platform (REETS) The first, transitional, phase of the Activity 7 result is an Info Platform functioning in the website of the project, which is described in this Deliverable D7.3. It covers the period of the REETS project that ends at 31/12/2015. For clarity reasons, in this project period, the name of the Info Platform will be (R)EETS Info Platform. The (R)EETS Info Platform will be managed and coordinated by the Info management team: - To gather the needed data - To manage and process the received data - To produce the information product and as a result - To provide the information product In this (transitional) period that ends at 31/12/2015, the Info Platform will focus principally on the REETS area as defined in the project (Austria, Denmark, France, Germany, Italy, Poland, Spain and Switzerland). Figure 1 Overview of the REETS-TEN participating countries The Info Platform will operate under the coordination of the key stakeholders Toll Chargers and Service Providers- as described in the following parts of the present document. REETS- Activity V 1.0 Page 17 of 58

18 The key information data to be transmitted by the info platform will be collected by Activities 7 (subtasks 7.1-3), 8 and 5, e.g.: existing links in each member state (Toll Domain statements, EETS Providers, technology providers - technology providers - manufacturers, etc.) and additional inputs received by: - Findings by active detailed monitoring in cross-border deployment cases in different REETS areas. This exercise is covered by the REETS Activity 8. - The dynamic update of the findings of REETS theoretical studies that will be based mainly on inputs related to the monitoring of deployment of cross-border practices in Activity 8 and interoperability oriented ideas in Activity 5. It is emphasized, that the role of states representatives (the representatives of the states which participate in the REETS project) is important for the good functioning of the Info Platform, e.g. for the provision of up-to-date links to EETS-related information and for ad-hoc contacts with the Info Platform Management Team. 2.2 Real implementation period of the info platform (EETS) The second roll-out of the Activity 7 result is examined specifically in subtask 7.4 and describes the conditions assuming the blessing of the European Commission- under which the info platform will function after the end of the project, i.e. under normal real conditions. This part covers and describes the real functioning period of the real Info Platform in whole EU under real conditions after the end of the project, i.e. after the 1/1/2016. The name of the Info Platform in this period will be EETS Info-Platform. The EETS Info Platform will be properly managed and coordinated by the Info management team in order to gather the needed data, to manage the received data and produce the information product. Key precondition for the reliable and efficient functioning of the EETS Info Platform during this periodin the real EETS world- are the roles: Of the European Commission as a supporting facilitator leader of the info platform, and Of the 28 contact states representatives of the EU states (as real EETS players respecting fully the EETS laws) The roles of the European Commission and the states representatives are crucial for the success of the EETS info platform as the info platform stakeholders (TCs and SPs) need the European Commission and the states representatives to set-up functioning interactive contacts with the states authorities regarding the EETS reality in each state. Having indicated the above specific roles of the EC and the states representatives, the proper structure, the functioning, the roles and the activities of the key stakeholders in the EETS Info Platform will REETS- Activity V 1.0 Page 18 of 58

19 be the same as in the first pilot period of the REETS Info Platform. However, after the end of the project, 31/12/2015, the scale of functioning and the provided information will be more detailed and reliable, as the EETS info platform is planned to be an EU formal structure functioning under the EC coordination and will not be just a limited product of a project (though important). In this period (after 31/12/2015) will be the same activities as the ones described in the proper structures in Activity 7 subtasks The EETS Info Platform will be properly managed and coordinated by the Info management team in order to gather the needed data, to manage the received data and produce the information product. The key information data related to EETS developments will be found in the existing links in each of the 28 Member States (Toll Domain statements, EETS Providers, technology providers - manufacturers, etc.) and Additional data will be received by: - Findings by active detailed monitoring in continuing cross-border deployment cases in different EU regions. This monitoring exercise was already covered by the previous REETS Activity 8.However this exercise will be strengthened and coordinated by a proper management team with the presence of ASECAP and AETIS. The findings of this exercise will be more detailed and -in the long run- will constitute inputs for more precise interoperability oriented deployment cases. Such more detailed findings will allow the proper comparison of the views expressed by the stakeholders involved in each deployment case defining (at a first step) various best crossborder practices in different regions leading in the long run to an EETS. REETS- Activity V 1.0 Page 19 of 58

20 2.3 The functioning of the Info Platform The Info Platform is designed to be the single contact point providing open information regarding the EETS realities in the different member states. Therefore it will facilitate a prudent phased-converging approach that, in the long run, could lead to a proper harmonization in the REETS/EETS fields in EU. Thus the interactive daily functioning of the EETS Info Platform will be the first real deployment phase of the EETS in EU. The info platform, both during the project (as REETS info-platform) and after the end of the project (as EETS info-platform) will operate under the coordinated management of the key stakeholders basically ASECAP Toll Chargers and AETIS Service Providers- as described in the following parts of the present document. However, it is clear that the info platform is not meant to be just a conventional project with theoretical results described by various deliverables but a real structure functioning efficiently in the real EETS world. Apart from investments already made by Toll Chargers to prepare their systems for EETS, such a platform will be the first real step towards an EETS real deployment in the real industrial world. In the real EU conditions, after the end of the project: the EC is expected to be the political coordinator of the info platform; the states representatives in the toll committee of Directive 2004/52/EC are expected to also participate as representatives of the 28 EU member states. The Info platform is designed to fully function as requested by the Decision 2009/750 and by EC Communication COM (2012) 474 final 4.1. The info platform: - will facilitate the interactive communication of the 28 member states among themselves and with the EC regarding: the national registers, the EETS domains, the EETS providers, the designated Conciliation Bodies in the different states, as well as the existing Notified Bodies (NoBos). With the support of EC the info platform will so far missing- be a key information mechanism promoting the functioning of the toll committee of Directive 2004/52/EC, and, - in the same time, will be an open information point for the public. It will act by: Channeling the end users to the existing proper reliable and liable information links to the member states, to Notified Bodies, to European Commission, to others (i.e. Technology Providers - Technology providers - manufacturers, etc.) And - Providing disseminating concrete information on: o best practices as result of the continuous detailed monitoring in the various cross-border deployment pilots findings as phases of REETS/ EETS in EU, and o Give guidance in using and interpreting the results of the relevant REETS/EETS studies carried out, taking into account the specific findings through the monitoring in the various cross-border deployments REETS- Activity V 1.0 Page 20 of 58

21 3 REETS Info Platform Until the thirty-first of December 2015 the Info Platform operates as a pilot project result and as the first step towards a single EETS Info Platform at EU scale. Activity 7 subtask 7.3 of the project describes the management (by the info platform management team) of the two cooperating structures of the Info-Platform, i.e. a closed part (Archives Toolbox) and an open part (Knowledge Base): The closed intranet part of the platform is the Archives Toolbox : It receives the various inputs; it stores the inputs and it produces the information as a matrix; And The open part of the platform is the Knowledge Base : It is in direct contact with all stakeholders and interested users, providing the produced information as the end-product. The REETS Info Platform is the first step of the EETS info platform planned to function fully from the 1 st January 2016 (under the auspices of EC from this date, the Info Platform will operate with clearly agreed and established rules defining its functioning and contacts (of the info platform), via the EC, with the 28 members of the EETS Tolling committee and the other interested stakeholders).the Platform: Supports the communication among the REETS members regarding information related to EETS. Interacts with the public and provides to the public on a daily interactive basis the information product, as identified and manages daily the Help Desk. The information product is disseminated through the Knowledge base i.e. the open to the public, and interactive part of the Info Platform. The structure of the Knowledge base is based on the following parts: Information Database o Links o Best practices (Pilot cases) Help Desk o FAQs o Communication Form Within the REETS project, the Activity 6 and 7 are based on the proper functioning of the REETS web site, enabling dissemination and inter-alia the interactive daily management of the REETS and EETS Info Platform -under Activity 7- of the project as already described. Activities 6 and 7 manage the REETS web site ( and in coordination with the Activities 5 and 8of the project provide the structure on which appears the information (static and dynamic) that the project decides to disseminate and manage. The figure below shows the schematic approach of the REETS Activities and the main paths of the information chain that should be followed leading to the final information as an end-product. REETS- Activity V 1.0 Page 21 of 58

22 Figure 2. Overview of REETS Activities 6-8 The info platform is a key EC request and a legal obligation in the Decision 2009/750/EC and - as already described- it will consist out of two parts, the preparatory internal part (Data Toolbox) and the external-open part(info Knowledge Base). The INTERNAL part develops the needed procedural structures, enabling the well-coordinated realistic interactive management of the Data Toolbox. The EXTERNAL -open to the public- part contains the proper management related to the provision of the information. This dynamic part is the single- access information point to be visited by all interested external entities, (states, stakeholders, or individuals). The objectives and tasks regarding the information-production and information-provision of the Info Platform are performed by the Activity 7.3 supported by sub-tasks 7.1 and 7.2.The Activity 7 subtasks will be well coordinated, and a close cooperation will be also established with Activity 8 and Activity 5 which will constitute an integral part of the info platform. The following schematic structure of the Info Platform presents the functioning of the info-platform: An Data Toolbox where REETS data are gathered and stored and An open Knowledge Base which provides the relevant REETS information to the public and the interested EU institutions REETS- Activity V 1.0 Page 22 of 58

23 Figure 3. Structure of Information Sharing Resource Platform (i.e. REETS Info Platform) 3.1 Data Toolbox The Data Toolbox is the internal information storing part that acts as data warehouse. It: Develops the information channels to the formal links in each of the EU member states regarding legally sensitive, reliable, information in their EETS fields. Safeguards that the necessary inputs are received as information raw material. Such inputs are: o The findings in the cross-border deployments in the different EU regions. They are accompanied with Data regarding the Service providers, Toll Chargers or technology providers - manufacturers active in such regions (Activity 8). These findings will have the shape of a simple reporting matrix describing the monitored status of the Service Providers offering their services to the Toll Chargers in the various REETS regions. o The results of the REETS theoretical studies, as guidance in using and interpreting the results of the relevant REETS/EETS studies carried out, taking into account the specific findings through the monitoring in the various continues cross-border deployments based on the findings of the deployments in the various REETS cross border pilots (Activity 7.1). Updates the information product which in interactive cooperation with the Knowledge Base is produced and transmitted to the public. 3.2 Knowledge Base The information elements which are stored in the Archives Toolbox are transmitted to the public as end-product through the Knowledge base which is the open interactive part of the Info Platform. REETS- Activity V 1.0 Page 23 of 58

24 The Knowledge base operates and manages the information corridors that provide the information product to the outside world (States, Stakeholders, TCs, SPs, public, others). Such information product is sent to the public using: - the Information Database and - the interactive Help Desk. The Information Database acts by: The channeling to the existing, legally sensitive, EETS related links in the EU states regarding the various EETS fields and stakeholders The channeling to the findings of the REETS studies (Activities 1-4) and the guidance in using and interpreting these studies, under the dynamic findings in the various continues cross-border deployments (Activity 8) The provision of up-to-date information on the cross-border pilot developments in various EU regions The Help Desk acts by: The daily Management of the FAQs The daily Management of the Communication Form Information Database The information database is structured by two main sections: - Links - Pilot cases (Future: Best practices) Links A list with interactive Links direct web addresses in REETS member states is managed by the Info Platform to provide up-to-date information on REETS/EETS among professional stakeholders. The info platform provides direct Links to the: Member states National Registers NoBos Others (Stakeholders) The direct link to the Technology providers - manufacturers and Other Stakeholders will channel to REETS relevant main stakeholders: ASECAP AETIS REETS- Activity V 1.0 Page 24 of 58

25 Standardizations bodies Manufacturers - Technology Providers Others Pilot cases a. cross-border This section will provide a dynamic matrix which will be based on the monitoring in the different crossborder tolling pilots in REETS regions and the findings regarding the relations between Service providers and Toll Chargers in the specific cross- border REETS areas. Leader of Activity 8 is the key responsible for information regarding the monitoring of the cross-border deployment Pilots in REETS regions. He provides the matrix of cross-border deployment developments in the REETS regions as input to the Info Platform Data Toolbox regarding the status quo in the different cross-border pilots. b. Return on experience This section will give guidance in using and interpreting the results of the REETS theoretical studies of Activities 1-4 based on the findings of the continues cross-border monitoring Help Desk The Help Desk will be the interactive/ dynamic part of the Information Sharing Resource Platform. This section is structured by two main components: - FAQs and - Communication form FAQs The FAQs part is the tool of the Help desk that provides Frequently Asked Questions and Answers. In general it includes questions and answers that are supposed to be of strong interest for the EETS stakeholders. This FAQs format is commonly used on Help Desks and online tools, where certain common questions tend to occur. The FAQs purpose is to provide a list with frequently asked questions (and answers), in order to avoid possible submission of similar requested information, which is already answered under a section of the Info Platform or from the Help Desk. FAQs include topics categorized per domain. The FAQs list: - Will channel the interested users to the proper formal links in M. States or other stakeholders in order to receive directly formal, liable and reliable information REETS- Activity V 1.0 Page 25 of 58

26 - Will provide/include information based on the monitoring results in the different deployment cases related to the expressed views of Service Providers, Toll Chargers, Manufacturers/Technology providers, others For additional support, a search box will also exist in order to lead to the specific related FAQs with the use of a key word. This part will be updated taking into account all the questions and requests submitted through the interactive point of the help desk. FAQs Search FAQs Relevant questions for: Categories Toll Chargers Service providers Technology providers End-users Notified Bodies Conciliation Bodies Standardization FAQs Question Relevant Answer. Question Relevant Answer Question Relevant Answer Question Relevant Answer Communication form Table 1. FAQs main parts - General structure The Communication form of the Help desk will be the form to be submitted by the user requesting for clarifications or additional details. o In order for the interested user to submit his request he must fill both parts of the form: The personal information. The request/ question section. Personal information: Name/ Surname Company Sector ( ) Country (...) Request: Title Question / Request/ Comments ( ) * ( ): preselected menu/ drop down menu Table 2. Help Desk interactive point Communication form General structure REETS- Activity V 1.0 Page 26 of 58

27 More specifically the form of the section Personal information will need: The personal information, such as the name/surname and address, to be used as contact details for the reply. Additional personal information, such as country, company, sector and position will be used in order to evaluate the request, understand better the request and also the technical knowledge of the person that will set the request. Related the request section: The two drop down boxes (Country & Domain/Sector) will be used in order to categorize easier the request. This information will be used to categorize the request to forward the appropriate question to the competent expert (contact person). If the request is related to more than one countries the form will have a button in order to add the other country. Finally the last part of the form is the empty box that someone will use for posing his comments, requests or questions. Archiving of the requests All the submitted requests using the communication form are archived in a file, based on a categorization of each request according to the County and the Sector. The system keeps automatically the list with all the submitted requests. The files system includes as reference of each request the: Reference/ Record number User Name Address Date of the request Type of sectors Country Ref. No User Name Date Country Sector File / / 1 / / / / / / Inside each register in the file are available (based on the Reference Number): Request / Question Answer Evaluation of the request Comments If includes it to the FAQs list. REETS- Activity V 1.0 Page 27 of 58

28 Ref. No Request Answer Evaluation Comments FAQs Yes / No The files are based in a matrix automatic fill system (see figure). The system recognizes users that already used the communication form and provide, in addition with the new request, the history record of the End User of the platform. An automatic will sent to the user after submission of the communication form. 3.3 REETS Info Platform Management The REETS Info platform operates under the Info platform management Team, which is supported when needed by the representatives of the REETS member states who act as contact points. The Info Platform is coordinated by the leader and deputy leader of Subtask7.3/4 K. Dionelis (ASECAP) and E. Tzoneva (AETIS). In addition to K. Dionelis and E. Tzoneva there are 3 more members of the management team of the platform with a specific role (all the roles are equivalent).the daily functioning of the REETS platform is supported by 2 members from ASECAP Secretariat. The following are the members of the Management Team under the leader and the deputy leader: Leader of Subtask7.1, responsible for designing of the implementation components : He collects the inputs related to Activities 1-4 findings, give guidance in using and interpreting when necessary, the results of Activities 1-5 based on a continuous monitoring of future deployments. Leader of Activity 8, responsible for monitoring cross-border deployment Pilots : He provides input to the Data Toolbox regarding a simple reporting matrix monitoring which SP provides its service to which TC in which member state. Additional input will be provided by the Leader of Activity 5 examining the possible contributions towards future Interoperable management schemes. Leader of Subtask7.2 responsible for Constituents of the Info Platform Help Desk": He creates and updates the FAQs list that under normal conditions is sent to the public by the Knowledge Info Base. This list: o Contains instructions to the users on how to channel their questions to proper links in the member states and the stakeholders) & o Provides an Interactive best practices list with information regarding the monitoring of the deployment tolling cases (input from Activities 8 and 5). REETS- Activity V 1.0 Page 28 of 58

29 o Human Resources Figure 4. Management functioning As indicated to the related chapter for the proper operation of the Info Platform, the management will be carried out by the basic Management Team. The staff that will support the prompt operation of the Information Sharing Resource Platform is: Management Team INFO Platform Task Organization Leader K. Dionelis ASECAP Secr. Gen. Deputy Leader E.Tzoneva AETIS President FAQs Update F.Stevanato Subtask 7.2 Leader Harmonization process Update Data M.Rotondo - Subtask 7.1 Leader Monitoring Pilot cases H. Resch - Activity 8 Leader Daily management - Administrator D. Ioannou - ASECAP Secretariat Daily management R. Conti - ASECAP Secretariat Table 3. Management Team Each Member state participating in the REETS has a representative in the info Platform to facilitate, acting as contact person of the info platform to the proper state on EETS issues in the proper Member state. Member States participants of the platform are: MS 1 Contact person:spain MS 2 Contact person:france MS 3 Contact person: Austria MS 4 Contact person: Switzerland MS 5 Contact person: Italy MS 6 Contact person: Poland REETS- Activity V 1.0 Page 29 of 58

30 MS 7 Contact person: Denmark MS 8 Contact person: Germany Management Meetings The info platform is designed to function on a daily basis. There is a need for coordinated meetings of the management team of the platform. The meetings are necessary in order: - To examine the REETS developments in the EC and the Toll committee of Directive 2004/52/EC. - To improve the platform functioning and examine/ decide the future steps of the platform. - To follow the developments in the different cross-border deployment cases, the (commercial/technical/political) priorities. - To discuss and prepare the (expected) transition from the REETS Info Platform to the EETS Info Platform. 3.4 REETS Info Platform daily operation European Commission and the member states to exchange information regarding the EETS National Registers and activities related to EETS developments in each country (more specifically on the Toll Chargers, the Service providers, the conciliation bodies, etc.). Interacts openly and on a daily basis with public by: 1. Channelling received requests to the proper links of the legally existing entities: These links are links to MSs, NoBos, EC, Others (i.e.: Manufactures, etc.) 2. Using interactive best practices. This activity includes: The provision of dynamic information as results from the continuous monitoring of Cross Border Deployment cases in REETS regions The updating and channelling to the users the results of the theoretical studies of Activities 1-4, based on deployment findings, basically from Activity 8 and inputs from Activity Managing the Help Desk tool in order: To Channel daily questions from public to proper destinations/links on legally sensitive topics To provide answers to the public, as far as possible in an harmonized way, making use of properly structured harmonized FAQs list Info Platform Process Flow Operation Algorithm In order to explain better the operational procedures of the Information Sharing Resource Platform, the operation is described by the algorithm / process flow below. REETS- Activity V 1.0 Page 30 of 58

31 Figure 5. Information Sharing Resource Platform Process Flow The algorithm starts with the entrance into the Information Sharing Resource Platform : The end user of the INFO Platform has the ability to search the information that he is looking for inside the Links or the Best Practices taking into account the type of the request. Enter the Info Platform o Search the Info inside the Links or Best practices o IF not found the info inside the Links Then Search the info in the other Links or the Best Practices (Loops) IF Else Enter the Help Desk Find the answer inside the FAQs IF not found the answer inside the FAQs Then o Submit a request with the communication form Enter the function communication form When a new request will be submitted to the communication form then an internal operation / subprocedure start. The algorithm/ function starts with the submission of the request: REETS- Activity V 1.0 Page 31 of 58

32 Figure 6. "Communication form" Process flow o Submit a new request, Then o Automatic answer (Confirm of good receipt) IF the Administrator receive a request, Then Evaluate the request and provide the Info via channeling to proper links (if possible ) IF Else Transfer the request to the Management team Then o IF Management team receive a request Then Answer properly to the request, if possible Else Send the request to the MEMBER STATES contact person o Then Info platform receive the answer from the EC/MEMBER STATES Then Info platform send the answer to the End user Archiving the Request/Answer At the end of the process, the Management team evaluates the Request/ INFO in order to approve it or not as FAQ: REETS- Activity V 1.0 Page 32 of 58

33 IF the evaluation is positive Then Add the Request / Answer to the FAQs Else Archiving the Request/ INFO to the file. o IF the Request / INFO is already in the file Then Send this info to the Management Team Else END the process Usage of web resources Figure 7. Update FAQs process flow The relation between Activity 7 and Activity 6 is the hosting of the above REETS information (Activity 7) through the REETS website (Activity 6). The Information Sharing Resource Platform, i.e. the infoplatform, is a separate session (tab) inside the webpage of the REETS project and after 31/12/2015 with the support of the EC will have its own webpage. The link of the Info Platform webpage, is prominently in the front page (Index webpage), but is also available in all the tabs through the REETS website. In every REETS webpage (Sub webpage) the info help desk link is available in a specific clearly visible point. The design of the Info platform corresponds to the existing design of REETS website. The main content related to the REETS results section, will be a link inside the REETS webpage and the related information. REETS- Activity V 1.0 Page 33 of 58

34 4 Design Contexts 4.1 Subpages Info Platform structure The subpages Info Platform structure are: EETS Information Sharing Resource Platform (Index page) Data Toolbox: Internal part (Intranet) Knowledge Base: External part Links o o o o MEMBER STATES NoBos Others EC Best practices o o Help Desk o o Cross Border Return on experience FAQs EETS Flash News Communication Form Figure 8. Subpages structure Each subpage will have an introductory text that will describe the information that will be disseminated through each page. REETS- Activity V 1.0 Page 34 of 58

35 4.2 Design (Index page) The main target of the designing is the deployment of the comprehensive Information Sharing Resource Platform that will provide up-to-date information on REETS / EETS as a single point of access on the Internet. This info platform will contribute to the exchange of best practices and dissemination of up-to-date information on EETS among professional stakeholders. The implementation of the EETS Information Sharing Resource Platform in the current phase, will be based on the existing REETS website. The REETS website address is: The EETS Info Platform website address is: platform. The REETS Index webpage has two main parts (see Figure 9): Dissemination (Return on experience) and Information Sharing Resource Platform Figure 9. REETS website Index Page REETS- Activity V 1.0 Page 35 of 58

36 The dissemination part according to the REETS, disseminates all the results of the REETS project (see Figure 10). Figure 10. REETS Website The EETS Information Sharing Resource Platform (EETS Info Platform or in short: Info Platform) is a separate session (tab Button, see Figure 10) inside the webpage of REETS. The design of the Info-Platform corresponds to the existing design of the REETS website. REETS- Activity V 1.0 Page 36 of 58

37 Figure 11. INFO PLATFORM Index page 4.3 Info Platform Design - Key sections The Commission s Communication COM (2012) 474 final , stipulates: The Commission will set-up with the stakeholders a comprehensive information sharing resource platform, providing up-to-date information on EETS through a single point of access on the Internet. This platform will also contribute to the exchange of best practices and dissemination of up-to-date information on EETS among professional stakeholders. Based to the Commission s Communication COM (2012) 474 final , the Info Platform design focused on, the deployment of the comprehensive Information Sharing Resource Platform that will provide up-to-date information on EETS as a single point of access on the Internet and will be located within the proper EETS website. This EETS Info platform: - will facilitate the interactive communication of the 28 member states among themselves and with the EC regarding: the national registers, the EETS domains, the EETS providers, the designated Conciliation Bodies in the different states, as well as the existing NoBos. With the support of EC the info platform will be the key information mechanism promoting the functioning of the Toll committee of Directive 2004/52/EC. - It will contribute to the exchange of best practices and dissemination of up-to-date information on EETS among professional stakeholders and will be open to the public. REETS- Activity V 1.0 Page 37 of 58

38 Figure 12. Design - Key parts The Info Platform will be implemented via a single point of access on the internet. The Info-Platform: Will provide up-to-date information on EETS, via the Links section but also the Flash News, the Help desk. Will contribute to the exchange of best practices and dissemination of up-to-date information on EETS among professional stakeholders. 4.4 Description in paper of the Info Platform Sub pages In the front page together with the links is available the Flash news section. This part will provide EETS flash news, in the front page of the Info Platform. This part will be function as an alert part when an EETS Info should be disseminated to the EETS stakeholders. The Flash news will be also available as a button to the EETS Info platform banner. This EETS flash news part will be available, in the front page, if there is any REETS flash news that the management team agrees to disseminate. In addition with the EETS flash news will be available an RSS with the relevant all EETS flash news information. REETS- Activity V 1.0 Page 38 of 58

39 Figure 13. EETS Flash news On the right part of the EETS Flash news will be the a monthly calendar, based in a six month period, three months before the current month and two months after the current month. Figure 14. EETS Flash news calendar In this part will be all the EETS Flash news (history but also space for the future EETS flash news). This part will function as an archives part on a monthly calendar base. In each (R)EETS Info Platform subpage, will be available an introductory text, as description of each subpage task and a small review of the relevant information that disseminated through the specific subpage. The Link part provides a list with direct website addresses in the related categories: MEMBER STATES NoBos Others EC REETS- Activity V 1.0 Page 39 of 58

40 Figure 15. Links webpage The part Links to a MEMBER STATES will disseminate a list with web addresses to all MEMBER STATES that provides information on the EETS in these states. Figure 16. Links to MEMBER STATES The part links to NoBos will disseminate a list with relevant Notifies Bodies. In addition the part Other will disseminate a list with other EETS stakeholders and their respective links: ASECAP AETIS Standarization Bodies Technology providers - manufacturers Others REETS- Activity V 1.0 Page 40 of 58

41 Figure 17. Link to Others Under the EC link the EETS Info platform will channel to links to relevant EC documents, e.g. EETS legislation, Toll committee of Directive 2004/52/EC meetings (Upcoming & Previous) and possible dissemination of EETS Questionnaires/ documents that EC would like to forward to the EETS stakeholders. Figure 18. Link to EC The Best practices section disseminates the information received from the active monitoring of the different cross border implementation and also the return of experience. After 1/1/2016 the best practices information will cover all EU regions. More specific the two main parts are: Cross Border Return on experience REETS- Activity V 1.0 Page 41 of 58

42 Figure 19. Best Practices The part Cross Border will provide a monitoring table (as result of the specific monitoring activity), of the EETS cross border practices through Europe. This table will describe the current situation in each pilot case. More specific it will present the operation phases of the deployment cases of the SPs in relation with the MEMBER STATES/ TCs in the different EU regions. In the long run additional information will be provided regarding the views expressed by the EETS stakeholders on a case by case basis. Figure 20. Best Practices / REETS Cross border The return on experience part will disseminate all the REETS results, findings and studies properly managed as guidance in using and interpreting of these results. REETS- Activity V 1.0 Page 42 of 58

43 Figure 21. Best Practices / Return on experience Finally under the section Help Desk, the Info Platform will provide two main parts: FAQs Communication form Figure 22. Help Desk The FAQs part will disseminate Frequently Asked Questions and Answers. During the first phase of the platform the FAQs will include a list of Questions and Answers prepared by the REETS Activity 7.2 and Activity 7.3/4 team which: - Will channel the interested users to the proper formal links of Member States or other stakeholders in order to receive directly formal and reliable information - Will provide/include information based on the monitoring results in the different deployment cases related to the openly expressed views categorized by: o Service Providers o Toll Chargers REETS- Activity V 1.0 Page 43 of 58

44 o o o o o Manufacturers/Technology providers End-users Notified Bodies Conciliation Bodies Standardization bodies In addition, a search tool will be available, so that relevant FAQs can be found by searching for a specific key word or phrase. Figure 23. FAQs Beyond the various information links providing automatic information to the users, the Help desk allows every user to have direct communication with the platform and submit whatever question he has in mind, relevant to the EETS field. To this end the user makes use of the Direct Communication Form. The Communication Form is the contact form, with which an end user may submit a request. REETS- Activity V 1.0 Page 44 of 58

45 Figure 24. Communication form In order to submit a request, the user should fill in all the required info boxes. Figure 25. Communication form - Fill the form After the submission of the request, an automatic procedure will starts. The operation steps are: 1. Confirmation messages via: (To the end user) a. Confirmation b. Confirmation webpage (Additionally provide summary of the message) REETS- Activity V 1.0 Page 45 of 58

46 2. Send the request to preselected list (Management team) The (on going) process will implement via exchange 3. The request should archived, automatic from the system (INFO Platform) Figure 26. Communication form - Confirmation message The platform follows the guidelines of setting-up a user-friendly platform. As a result all the pieces of information are always available and are easily found in the Info Platform. Finally, additionally with the external part, the (R)EETS Info platform will have also an internal part, called Data Toolbox. This part will be an Intranet tool. Only the managers of the Info platform and a specific management team will have the ability to login to this internal part of the Info Platform, in order to add or change the texts/documents. Figure 27. Data Toolbox REETS- Activity V 1.0 Page 46 of 58

47 4.5 Introductory text per subpage Each section of the EETS Info platform will have introductory text, in order to explain to the end-users of the EETS Info Platform, what kind of EETS information they may find inside each sub-page. Based to the subpages structure will follow the relevant introductory texts for each page: EETS Information Sharing Resource Platform (Index page) Data Toolbox: Internal part (Intranet) Knowledge Base: External part Links o o o o MEMBER STATES NoBos Others EC Best practices o o Help Desk o o Cross Border Return on experience FAQs EETS Flash News Communication Form EETS Information Sharing Resource Platform (Index page) The introductory text for the front page will be: Area of the introductory text for the front page Welcome to the EETS Info Platform. The EETS Information Sharing Resource Platform (EETS Info Platform) is based on the requests of the Decision 2009/750/EC and the Commission s Communication COM (2012) 474 final. REETS- Activity V 1.0 Page 47 of 58

48 The EETS Info Platform is the unique point of access to all on the internet providing EETS related information. More specifically the info platform: a) Safeguards the interactive communication between the 28 Member States and the EC regarding: the national registers, the EETS domains, the EETS providers, the appointed Conciliation Bodies in the different States, as well as the existing Notified Bodies (NoBos). b) Provides open to all up-to-date information on the EETS developments contributing to the exchange of best practices and dissemination of relevant information concerning EETS among professional stakeholders Data Toolbox: Internal part (Intranet) The introductory text for the data toolbox will be: Area of the introductory text for the data toolbox The Data Toolbox is the internal management section of the info platform that collects, manages, coordinates and permanently updates the inputs received Knowledge Base: External part The Knowledge Base as such is not shown on the Internet, only its components (Links, Best Practices and Help Desk) which are further described below Links The introductory text for the Links will be: REETS- Activity V 1.0 Page 48 of 58

49 Area of the introductory text for the Links This section provides a list of interactive Links direct web addresses from Member States, NoBos and other EETS stakeholders, by which the Info Platform channels all interested stakeholders and the public to up-to-date information on EETS Member States The introductory text for the Links to MEMBER STATES will be: Area of the introductory text for the Links to MS This section provides a list of interactive Links direct web addresses in Member states. Under this section, the information included underlines the legal and technical requirements for the implementation of EETS in each Member state. You may find links to: The EETS National Registers Information on existing Toll Chargers. Information on existing Service/EETS providers. Information on existing Conciliation Bodies NoBos The introductory text for the Links to NoBos will be: REETS- Activity V 1.0 Page 49 of 58

50 Area of the introductory text for the Links to NoBos This section provides a list of interactive Links direct web addresses for existing EU Notified Bodies Other The introductory text for the Links to Other will be: Area of the introductory text for the Links to Others This section provides a list of interactive Links direct web addresses to Other Stakeholders Best Practices The introductory text for the Best Practices will be: REETS- Activity V 1.0 Page 50 of 58

51 Area of the introductory text for the Best Practices This section links to the cross-border link on deployment cases and to the return on experience link regarding the up-to-date REETS studies Cross Border The introductory text for the cross border will be: Area of the introductory text for the Cross Border This section provides an information matrix, based on the monitoring and findings in the cross border EETS deployment cases in the various EU regions. Each matrix cell includes information regarding the active Service Providers, the Toll Chargers, others. In addition more detailed information is provided (when it exists)related to active stakeholders active in the regions: The Service providers The Toll Chargers. The, possibly present, NoBos. The, possibly involved, Conciliation Body. The, possibly present and involved, Technology providers - manufacturers. REETS- Activity V 1.0 Page 51 of 58

52 Return on experience The introductory text for the return on experience will be: Area of the introductory text for the Return on experience This section give guidance in using and interpreting the studies carried out during the analysis phase of project REETS. More specific in the Return on experience section appear the latest versions of : the REETS Study results on the EETS Contractual Framework and Risk Management the REETS Study results on the EETS Certification the REETS Study results on the EETS Keys Performance Indicators. the REETS Study results on the EETS Back Office Interfaces. the REETS Study results on the EETS Interoperability Management Help Desk The introductory text for the Help Desk will be: Area of the introductory text for the HELP DESK The Help Desk is the interactive communication part of the EETS Information Sharing Resource Platform. This section receives and manages all the submitted requests from the end users, through the communication form and provides a list with Frequently Asked Questions and Answers (FAQs) FAQs The introductory text for the FAQs will be: REETS- Activity V 1.0 Page 52 of 58

53 Area of the introductory text for the FAQs This session provides Frequently Asked Questions and Answers related to the EETS. All the information can be found within the relevant sections of the Information Sharing Resource Platform. As example: In order to receive information regarding EETS in a Member state and the EETS Stakeholders formally established in this state, please go to the Member State link (Hyperlink) under the Links section and click on the direct link of the Member State of interest. In order to receive an information matrix regarding the cross-border deployments cases, please go to the cross border link (Hyperlink) under the Best practices section. In order to receive guidance in using and interpreting information on the findings of the analysis phase of the REETS project, please go to the return of experience link (Hyperlink), under the Best practices section Communication Form (Submit your request) The introductory text for the Communication form will be: Area of the introductory text for the Communication form REETS- Activity V 1.0 Page 53 of 58

54 In this part of the (R)EETS info platform, you have the ability to submit a request for clarification or ask for more details on EETS. Before submitting a request, please check whether the information you are looking for is not already available in the Info Platform (e.g. Links, Best Practices, FAQs). 4.6 Information Data Links This chapter includes the first basic information data links inside the EETS Info platform. These information data links, must be updated by the relevant stakeholders during the first pilot phase of the REETS Info platform MEMBER STATES links The list, which already exists, under the REETS website: As reference of that list is the EC web address with the list of links per MEMBER STATES NoBos links In principle, all information related to the Coordination Group of Notified Bodies (NB) can be found under: The official list of notified bodies regarding Decision 2009/750/EC is available in the NANDO (New Approach Notified and Designated Organisations) Information System at the website of the European Commission DG Enterprise and Industry under: The actual names and details of the NBs can be found under the directory legislation Decision 2009/750/EC (implementing Directive 2004/52/EC) - Interoperability of Electronic Road Toll Systems : The applicable standards for the interoperable services in the REETS-TEN countries are defined by the Toll Domain Statements of the Toll Chargers. A good overview of applicable standards based on Directive 2004/52/EC and Decision 2009/750/EC is available at the NB-EETS Coordination Group and is called GUIDE ON APPLICABLE STANDARDS. This guide is available under: Others links ASECAP - Professional association Toll Chargers Asecap (European Association of Tolled Motorways, Bridges and Tunnels) REETS- Activity V 1.0 Page 54 of 58

55 AETIS - Electronic Tolling and Interoperable Services AETIS (Association for Electronic Tolling and Interoperable Services) European standardisation organisations Additional information can be found at the European standardisation organisations websites: CEN: CEN Guide on Applicable Standards: Cenelec: ETSI: Specifications Actual information and templates about the declaration of conformity to specifications are available at: EETS-constituents-rev.0-10_2014.pdf EC links European legislation on electronic toll systems interoperability and EETS Directive 2004/52/EC of the European Parliament and of the Council of 29 April 2004 on the interoperability of electronic road toll systems in the Community: Commission Decision 2009/750/EC of 6 October 2009 on the definition of the European Electronic Toll Service and its technical elements: Directive 2007/2/EC of the European Parliament and of the Council of 14 March 2007 establishing an Infrastructure for Spatial Information in the European Community (Inspire): (Inspire website portal) ITS action plan: Communication from the Commission Action plan for the deployment of intelligent transport systems in Europe (COM(2008) 886 final): Directive 2010/40/EU of the European Parliament and of the Council of 7 July 2010 on the framework for the deployment of Intelligent Transport Systems in the field of road transport and for interfaces with other modes of transport: REETS- Activity V 1.0 Page 55 of 58

56 Guide for the application of the directive on the interoperability of Electronic road Toll Systems (2011): COMMUNICATION FROM THE COMMISSION EUROPEAN COMMISSION, Brussels, COM(2012) 474 final - Implementation of the European Electronic Toll Service: EETS National Registers As reference is the EC web address with the list of links per MEMBER STATES: Cross Border By clicking on a row (MEMBER STATES), the situation in that specific MEMBER STATES will appear and provide: - a hyperlink with the Links to the MEMBER STATES: - a list in PDF document, with all the existing monitored findings/comments/proposals of the key stakeholders(basically TCs and SPs) per deployment case. By clicking on a column (SP), the request is directly channeled to the links of the specific SP concerned. Each interested SP provides a hyperlink (see example below): Name Link Name Link Name Link Name Link Name Link Name Link Name Link Name Link Name Link AGES EETS GmbH Axxès BroBizz A/S DKV Euro Service GmbH + Co.KG Eurotoll Total Marketing Services W.A.G. payment solutions, a.s. Telepass S.p.A. ASFINAG European Toll Service GmbH REETS- Activity V 1.0 Page 56 of 58

57 AGES (+Shell, +UTA) ASFINAG ETS Axxés BroBizz DKV Eurotoll Eurowag LogPay SkyToll, a.s. Telepass Total Austria Coverage, no priorities Operation 1 st Step Pilot Operation 1 st Step Pilot 1 st Step Pilot 1 st Step Pilot Participation 1 st Step Pilot 1 st Step Pilot 1 st Step Pilot Belgium Bulgaria Croatia Cyprus Czech Republic Coverage, no priorities 2 nd Step 2 nd Step Participation Denmark Coverage, no priorities Operation 1 st Step Pilot Operation 1 st Step Pilot 1st Step Pilot Participation 2 nd Step 1 st Step Pilot Estonia Finland France Coverage, no priorities Operation 2 nd Step Operation Operation 2 nd Step Participation Operation Operation Germany Coverage, no priorities 2 nd Step 2 nd Step 1 st Step Pilot Participation 2 nd Step 2 nd Step Greece Hungary Ireland Italy Coverage, no priorities 2 nd Step 1 st Step Pilot 2 nd Step Participation Operation 2 nd Step Latvia Lithuania Luxembourg Malta Netherlands Poland Coverage, no priorities 1 st Step Pilot 2 nd Step 1 st Step Pilot 1 st Step Pilot 1 st Step Pilot 1 st Step Pilot Participation 1 st Step Pilot 1 st Step Pilot 1 st Step Pilot Portugal Romania Slovakia Slovenia Spain Coverage, no priorities Operation Operation Operation 2 nd Step Participation Operation Operation Sweden United Kingdom Legend Pilot Extension 1 st Step Pilot Extension 2 nd Step In Operation (SP OBU) Figure 28 Monitoring table - Matrix of REETS deployment Figure 29 Monitoring deployment cases map REETS- Activity V 1.0 Page 57 of 58