Unity Reception. Initial Access. The Interface

Size: px
Start display at page:

Download "Unity Reception. Initial Access. The Interface"

Transcription

1 Unity Reception Initial Access The first time Unity is started you will be prompted to login. Contact the service provider to receive your credentials, or for assistance with server connection details, as needed. 1. Enter the Login ID and Password credentials you received from the Service Provider. (see fig. 1) 2. Click to remember ID and password for future login, as desired, and click OK. 3. Click the Save button to commit setting changes and restart the application. Fig. 1 The Interface» Unity displays three main functional areas: Call Controls, Active Calls, and Busy Lamp Field where Contact directories, Call Logs and Voic may be reviewed. The Personal Wallboard and Instant Messaging (where enabled) are also provided to authorized users.» The Active Call window displays the status of all current calls for the user, which are managed using the Call Control buttons.» The Call Control buttons change dynamically based on the status of the call to provide appropriate actions.» When Unity first starts it automatically populates the Busy Lamp Field section with 8 or 30 random users in your group or enterprise [depending on Unity license assignment]. Answer/Release Call Control Personal Wallboard Active Call Window User Presence and Status Docked IM Window

2 Call Controls Icon Function Description Dial Click this icon to dial a number and make a call. Right-click it to redial from the last 10 numbers called. Answer This button displays when a call is ringing. Release/End call Hold This button displays when in an active call. Click to end the call. If you have multiple calls, click on the call you want to end first. This button displays during an active call. Click to hold the call. If you have multiple calls, click the call you want to put on hold first. Retrieve This button is available when a call is On Hold. Click the button to take the caller off hold. Voic Transfer Click the Voic button to send an incoming call to voic . Click the Voic button when idle (no active calls) to dial your voic box. Click the Transfer button to transfer a current call to a specified number. Drag and drop the call over a contact to transfer to them without entering their number. Conference Select two or more calls then click the Conference button to start a conference with those callers. TRANSFER A CALL» Announced Transfer: Answer an inbound call then make a new call to the desired number, this will place the first caller on hold and initiate a new call. Once the new party answers, click transfer and transfer the two calls together.» Blind Transfer: While on an active call, dial a number or drag to/right click the recipient then select transfer, this will send the caller directly to the destination number and disappear from your call list.» Warm Transfer: Right click the user you want to transfer the call to and select warm transfer. This will then put the original caller on hold while you talk to the other user, when ready, click the transfer button. (You can also transfer a call to someone s voic or mobile by right-clicking their icon and selecting the option.) START A CONFERENCE CALL 1. Establish the first call. 2. Click Dial and call a second person. 3. Click the Conference button to merge the calls and start a new conference for all three of you. To add more people to the conference simply click Dial and start another call, then click the Conference button. END A CONFERENCE CALL» To end the conference call but continue speaking to one of the callers, simply select the person/call you want to end and click the Release button.» To end the conference call and disconnect all parties, hang up the phone or select both calls and click Release.» To leave the conference but allow the other callers to continue speaking to each other, perform an Announced Transfer between the two calls. 2

3 MANAGE MULTIPLE CALLS» To manage a particular cal icking it in the Active Call Window. If there is only one call in the list it will be selected automatically. You can then use the call control buttons to perform different actions on the call. HOLD CALL AND LINK TO USER» When a live caller wishes to be transferred to an engaged extension, right-click on that requested contact and select Hold call and link to user (see fig. 2).» The caller is placed on hold in the selected user's queue and the Reception user can continue taking other calls. The Notes field displays Waiting for [selected user]" in red to indicate that the caller is still waiting for the engaged user (see fig. 3). Fig. 2 Fig. 3» The note for the call will turn green when the user is available and Unity will prompt to transfer the call or will automatically transfer it (depending on system settings).» The hold duration and behavior of Hold Call & Link To User can be configured in Settings > Current Calls. ADD NOTES TO A CALL» Right click in the notes section when you have a call in the Active Call Window to add a note about that call (see fig. 4).» Once transferred the note will go with the call to inform the new recipient what the call is about. Fig. 4 3

4 BUSY LAMP FIELD USER STATUS VIEWS» Monitor up to 30 users as a group in the Contacts panel.» Right-click anywhere in the list to change the view of the users, the list, icons you wish to see, etc.» To modify the list of users currently being monitored, rightclick in Contacts and select Manage User List. Highlight and move the users you want to add to the list on the right using the arrow. (see fig. 5). Fig. 5 MONITORED USER STATES Monitored users always display their current availability status: User State Description User Status Image Available: In Office Available: Out Of Office Busy Unavailable None I am in the office and available to receive calls. I am not in the office but am available to take calls I am currently busy (short term) I am currently unavailable (longer term) No call routing plan is in use DRAG AND DROP CALLS AND IM» Hold down and drag a user s icon to the docked IM panel to start instant messaging» Drag a user to the Active Call Window to call them» Drag an active call to another user to transfer/show available transfer options CALL PICKUP This feature allows the logged in user to answer an incoming call on behalf of a monitored user. Simply right click a ringing user and pick up the call (see fig. 6). Fig. 6 4

5 ACTION OPTIONS FOR A BUSY USER ACTION OPTIONS FOR AN AVAILABLE USER Camp a call on the user and it will call them once they are available Call the user View user s number, mobile and information Send the user an instant message Park a call on the user, they will be notified when available Send an to the user if they have their saved in Unity Busy Lamp Field options. Change monitored user lists and display views Add, import and export a directory Manage monitored users in the Busy Lamp Field Change display view colors, lists, icons, details, etc. INSTANT MESSAGING If a user's icon has a small blue dot then they are available for instant messaging. To send an instant message you may:» Right-click the user icon and select Instant Message.» Drag and drop the user's icon to the docked IM panel on the right (this can be set up in the Settings tab).» Click Messaging at the top of Unity and select Start Conversation. Then add the people you want to instant message (see fig. 7). Fig. 7» Multiple online users can be selected to start an IM conversation by holding down the CTRL key while selecting users. MY STATUS» To set your status to Available, Busy, Do Not Disturb, etc., click on the My Status link in the Busy Lamp Field and choose a status option. (see fig. 8)» To activate Call Forwarding, click on My Status, select the option Call forward always, then enter the number. All incoming calls are sent to the pre-defined phone number, meaning the user s phone will not ring.» To activate and deactivate Call Forwarding, hover over Call forward always and select the desired option. Fig. 8 5

Unity Supervisor. Initial Access. The Interface

Unity Supervisor. Initial Access. The Interface Unity Supervisor Initial Access The first time Unity is started you will be prompted to login. Contact the service provider to receive your credentials, or for assistance with BroadWorks server connection

More information

votacall unity supervisor

votacall unity supervisor votacall unity supervisor quick user guide contents 1 Ini al Setup... 3 1.1 Call Center Login Details... 4 2 Unity Supervisor Interface Overview...5 2.1 ACD State Bu ons... 5 2.2 Call Control... 6 2.3

More information

votacall unity agent quick user guide contents 1 P a g e

votacall unity agent quick user guide contents 1 P a g e votacall unity agent quick user guide contents 1 Ini al Setup... 3 1.1 Call Center Login Details... 4 2 Unity Agent Interface Overview...5 3 Main Interface Elements...6 3.1 ACD State Bu ons... 6 3.2 Call

More information

Unity Desktop User Guide Hosted Voice Enterprise

Unity Desktop User Guide Hosted Voice Enterprise Unity Desktop User Guide Hosted Voice Enterprise April Diehl 11/30/2016 Published Version 1.2 2016, Charter Communications: All rights reserved. Revision History Date Revision Author Comments 2/8/15 1.0

More information

7. Directories 7.1. Making Calls Using Directories 7.2. Using the Personal Directory 7.3. Contact Search 7.4. Custom Directories

7. Directories 7.1. Making Calls Using Directories 7.2. Using the Personal Directory 7.3. Contact Search 7.4. Custom Directories Unity Desktop User Guide Help Menu 1. Introducing Unity 2. Initial Login and Setup 3. Getting Started 3.1. Resizing Unity 3.2. Maximising and Minimising 3.2.1. Using Unity From the System Tray 4. Call

More information

UNITY RECEPTION HELP GUIDE

UNITY RECEPTION HELP GUIDE UNITY RECEPTION HELP GUIDE CONTENTS 1 About Unity Reception... 7 1.1 Unity Reception Enterprise... 8 1.2 System Requirements... 8 1.2.1 Windows PC Requirements... 8 1.2.2 Internet & Firewall... 8 1.2.3

More information

votacall unity agent Help guide contents 1 P a g e

votacall unity agent Help guide contents 1 P a g e votacall unity agent Help guide contents 1 Ini al Setup... 3 1.1 Call Center Login Details... 4 2 Unity Agent Interface Overview...5 3 Main Interface Elements...6 3.1 ACD State Bu ons... 6 3.2 Call Control...

More information

votacall unity supervisor

votacall unity supervisor votacall unity supervisor help guide contents 1 About Unity Supervisor...7 1.1 Standard vs Enterprise Features... 7 1.2 Naming Conven ons for this Help... 8 1.3 System Requirements... 8 1.3.1 Windows PC

More information

SIP Communicator Spitfire S300 User Guide

SIP Communicator Spitfire S300 User Guide SIP Communicator Spitfire S300 User Guide 1 TABLE OF CONTENTS Handset Description Page 3 Keypad Lock Page 6 Directory Page 6 Adding an Entry. Page 6 Edit or Delete an Entry Page 7 Black List Page 7 Dialing

More information

Vertical 2-Line Desk Phone Quick Reference Guide

Vertical 2-Line Desk Phone Quick Reference Guide Contact your Sales Representative for more information. Table of Contents Introduction to your Xcelerator Desk Phone... 3 How to use your Xcelerator Desk Phone... 3 Answering and making calls... 3 Handling

More information

ACC-1143 PUG. Polycom 4 and 6-Line Desk Phone Quick Reference Guide

ACC-1143 PUG. Polycom 4 and 6-Line Desk Phone Quick Reference Guide ACC-1143 PUG Polycom 4 and 6-Line Desk Phone Quick Reference Guide Table of Contents INTRODUCTION TO YOUR POLYCOM 4 OR 6-LINE DESK PHONE... 2 WELCOME... 2 DESK PHONE... 2 HOW TO USE YOUR VERTICAL 4-LINE

More information

Primus Hosted PBX Assistant Toolbar Reference Guide

Primus Hosted PBX Assistant Toolbar Reference Guide Primus Hosted PBX Assistant Toolbar Reference Guide To Download the Hosted PBX Assistant Toolbar, visit www.primus.ca/hpbxguide or select Help from the Hosted PBX Portal and locate the Hosted PBX Assistant

More information

BullsEye Digital Voice Toolbar Quick Reference Guide

BullsEye Digital Voice Toolbar Quick Reference Guide This guide will help you get started using your BullsEye digital voice services, and in particular, the Digital Voice Toolbar. INTRODUCING THE DIGITAL VOICE TOOLBAR Similar to the Digital Voice Call Manager,

More information

Harvard Phone. Introduction to Contact Center CONTACT CENTER CLIENT QUICK REFERENCE QUIDE

Harvard Phone. Introduction to Contact Center CONTACT CENTER CLIENT QUICK REFERENCE QUIDE Introduction to Contact Center Interaction Desktop is an interaction and communications manager for desktop or laptop PCs, and offers more functionality than your office telephone. Use it to manage all

More information

COMCAST BUSINESS VOICEEDGE SOFTPHONE QUICK START GUIDE FOR WINDOWS USERS

COMCAST BUSINESS VOICEEDGE SOFTPHONE QUICK START GUIDE FOR WINDOWS USERS COMCAST BUSINESS VOICEEDGE SOFTPHONE QUICK START GUIDE FOR WINDOWS USERS CONTENTS Introduction...3 Setting up the Softphone...3 Placing an Audio Call...5 Transferring a Call...6 Answer an Incoming Call...8

More information

Connected Office Voice Group User Reference Guide 01/10/2016

Connected Office Voice Group User Reference Guide 01/10/2016 Connected Office Voice Group User Reference Guide 01/10/2016 USER REFERENCE GUIDE Welcome to Connected Office Voice! This guide describes the user features of your new VoIP services and is intended for

More information

SNOM M3 USER GUIDE TABLE OF CONTENTS

SNOM M3 USER GUIDE TABLE OF CONTENTS SNOM M3 USER GUIDE TABLE OF CONTENTS Handset 2 &3 Dialling a phone number 4 Incoming calls 4 Accepting a call 4 Denying/ Blocking a call 4 Hold and Resume 4 Multiple Call Handling 5 Transfer: 5 Direct

More information

Extension User Guide. S-Series Extension User Guide

Extension User Guide. S-Series Extension User Guide Extension User Guide Sales Tel: +86-592-5503309 E-mail: sales@yeastar.com Support Tel:+86-592-5503301 E-mail: support@yeastar.com Web: http://www.yeastar.com Version: 1.0 Revised: 2016.06 1 Contents 1.

More information

Reference Guide. IP Phone/Calling Features Voic . Dialing. Your Phone Calling Features. Phone Views. To dial phone number or extension.

Reference Guide. IP Phone/Calling Features Voic . Dialing. Your Phone Calling Features. Phone Views. To dial phone number or extension. TelNet OfficeEdge Complete Polycom VVX400 Series IP Phone. Reference Guide. IP Phone/Calling Features Voicemail Dialing Your Phone Calling Features To dial phone number or extension Lift your handset and

More information

OFFICE FEATURES. (800)

OFFICE FEATURES. (800) OFFICE FEATURES (800) 799-0600 sales@nextiva.com Advanced Call Forwarding Call forwarding allows you to redirect calls to a third party destination such as a phone number or extension. Nextiva offers multiple

More information

1 Page. Digital Voice Services Business User Guide

1 Page. Digital Voice Services Business User Guide 1 Page Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation

More information

Portal User Guide. Portal Release 3.13

Portal User Guide. Portal Release 3.13 Portal User Guide Portal Release 3.13 https://portal.3starsnet.com Page 1 01-08-2018 Contents 1 Introduction 4 2 Accessing Messages on the Web Interface 4 2.1 Searching for Messages 4 2.2 Sorting Messages

More information

Yealink CP860 HD IP Conference Phone Quick User Guide

Yealink CP860 HD IP Conference Phone Quick User Guide Yealink CP860 HD IP Conference Phone Quick User Guide Quick User Guide for 8x8 Virtual Office This guide provides information you need to begin using your phone quickly. Phone Views There are three main

More information

Net2Phone Phone Tutorial

Net2Phone Phone Tutorial Net2Phone Phone Tutorial www.net2phone.com Polycom VVX300 and VVX400 The following is a list of the most common tasks performed by users of these phones. Keep in mind that there are various ways to execute

More information

OFFICE FEATURES. (800)

OFFICE FEATURES. (800) OFFICE FEATURES (800) 799-0600 sales@nextiva.com Advanced Call Forwarding Call forwarding allows you to redirect calls to a third party destination such as a phone number or extension. Nextiva offers multiple

More information

SASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC)

SASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC) SASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC) DESKTOP CLIENT USER GUIDE Version 4 January 2018 TABLE OF CONTENTS About the SaskTel IBC Desktop Client...3 Requirements...3 How to download and install

More information

Reference Guide. IP Phone/Calling Features Voic Dialing. Your Phone Calling Features. Phone Views. To dial phone number or extension.

Reference Guide. IP Phone/Calling Features Voic Dialing. Your Phone Calling Features. Phone Views. To dial phone number or extension. TelNet OfficeEdge Complete Polycom VVX300 / 310 IP Phone. Reference Guide. IP Phone/Calling Features Voicemail Dialing Your Phone Calling Features To dial phone number or extension Lift your handset and

More information

N824 Extension User Guide

N824 Extension User Guide Version 1.0 Date: February 14, 2016 Yeastar Information Technology Co. Ltd. Contents 1. N824 Extension User Portal... 3 1.1 Account... 3 1.2 Voicemail... 4 1.3 Call Recordings... 4 1.4 Voicemail Settings...

More information

Enterprise Voice SUBSCRIBER GUIDE

Enterprise Voice SUBSCRIBER GUIDE Enterprise Voice SUBSCRIBER GUIDE Conterra Networks Enterprise Voice SUBSCRIBER GUIDE 3 TABLE OF CONTENTS Table of Contents Introduction... 6 Logging in... 6 Navigation Bar, Sub-Menu and Page Layout...

More information

IP Centrex User Guide Release 2.1

IP Centrex User Guide Release 2.1 IP Centrex User Guide Release 2.1 2014 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying,

More information

Yealink SIP-T46G, T42G, and T41P Enterprise IP Phones Quick User Guide

Yealink SIP-T46G, T42G, and T41P Enterprise IP Phones Quick User Guide Yealink SIP-T46G, T42G, and T41P Enterprise IP Phones Quick User Guide Quick User Guide for 8x8 Virtual Office This guide provides information you need to begin using your phone quickly. Phone Views There

More information

Voice Operator Panel. Green Platform. Launch the Application. Quick Reference Guide

Voice Operator Panel. Green Platform. Launch the Application. Quick Reference Guide Voice Operator Panel Green Platform Quick Reference Guide The Voice Operator Panel is a Desktop Reception client that may be used to make, take, and handle phone calls. The default configuration for this

More information

Setting up Polycom VVX phones on the Cloud PBX

Setting up Polycom VVX phones on the Cloud PBX Setting up Polycom VVX phones on the Cloud PBX This document outlines the set-up and use of Polycom VVX termninals on the Cloud PBX Contents List of Polycom phones that are auto provisioned and tightly

More information

BOC USER MANUAL. Bridge Communications

BOC USER MANUAL. Bridge Communications BOC USER MANUAL Bridge Communications +17012124797 www.bridgeoc.com BOC User Manual Table of Contents Main Screen Layout.. 2 Call Control. 3-6 Blind Transfer Supervised Transfer Voicemail Transfer Free

More information

Press the More key at anytime to scroll across if the feature you need is not visible.

Press the More key at anytime to scroll across if the feature you need is not visible. Display Features The display on your phone is very interactive. As you use the phone the information will change and different features and functions will appear on the display. The 6 buttons above the

More information

Reference Guide. IP Phone/Calling Features Voice Mail Personal Assistant Toolbar. Dialing. Your Phone Calling Features.

Reference Guide. IP Phone/Calling Features Voice Mail Personal Assistant Toolbar. Dialing. Your Phone Calling Features. TelNet OfficeEdge Complete Polycom SoundPoint 550 IP Phone. Reference Guide IP Phone/Calling Features Voice Mail Personal Assistant Toolbar Dialing To dial phone number or extension Lift your handset and

More information

UCx User Guide for Nortel M1/CS1000 Digital Phones

UCx User Guide for Nortel M1/CS1000 Digital Phones UCx User Guide for Nortel M1/CS1000 Digital Phones 1. Introduction This User's Guide provides a description of features for the Aries and Taurus series Meridian digital telephone sets as well as analog

More information

Akkadian Console 4.0

Akkadian Console 4.0 Akkadian Console 4.0 User Guide Copyright and Trademarks: I. Copyright: This website and its content is copyright 2015 Akkadian Labs, LLC. All rights reserved. Except with the prior written permission

More information

Table of Contents DVX-2005F IPPBX

Table of Contents DVX-2005F IPPBX Table of Contents Chapter 1Feature Codes... 1 1.1 Blacklist... 1 1.2 Pickup Call... 2 1.3 Call Parking... 3 1.4 Call Transfer... 4 1.5 Conference... 5 1.6 Voicemail... 6 1.7 One Touch Recording... 7 1.8

More information

Allworx Call Assistant 2.1 Quick Reference Guide

Allworx Call Assistant 2.1 Quick Reference Guide Allworx Call Assistant 2.1 Quick Reference Guide -PAGE INTENTIONALLY LEFT BLANK- Table of Contents 1 Introduction... 2 2 Logging In... 3 3 Views... 4 3.1 My Calls View... 5 3.2 Switchboard View... 6 3.3

More information

NEXTOS 3.0 USER QUICK START GUIDE. nextiva.com/support

NEXTOS 3.0 USER QUICK START GUIDE. nextiva.com/support NEXTOS 3.0 USER QUICK START GUIDE nextiva.com/support The NextOS 3.0 portal is a web-based application for managing your Nextiva call features and settings. You will be able to manage call forwarding,

More information

Cisco IP Phone 7906G and 7911G Basic User Guide

Cisco IP Phone 7906G and 7911G Basic User Guide CISCO IP PHONE 790G AND 7911G Hold Places the active call on hold, resumes a call on hold, and switches between an active call and an incoming call or an active call and a call on hold. 7 Keypad Works

More information

First Communications Cloud IP PBX User Guide (Polycom)

First Communications Cloud IP PBX User Guide (Polycom) First Communications Cloud IP PBX User Guide (Polycom) 2017 Property of First Communications Contents Introduction... 3 General Phone Operations... 4 Polycom VVX 300 Series... 4 Polycom VVX 300 Series

More information

User Guide. Infinite Voice (Polycom VVX 300/400)

User Guide. Infinite Voice (Polycom VVX 300/400) User Guide Infinite Voice (Polycom VVX 300/400) August 2016 Table of Contents 1. Phone Keys and Views... 2 1.1 Phone Keys and Views... 2 1.1.1 Home View... 2 1.1.2 Lines View... 3 1.1.3 Calls View... 3

More information

Bell Total Connect receptionist app. Quick reference guide

Bell Total Connect receptionist app. Quick reference guide Bell Total Connect receptionist app Quick reference guide What s in this guide Welcome to the Bell Total Connect receptionist app... 1 1 Getting started... 1 1.1 Minimum system requirements... 1 1.2 Logging

More information

Polycom Soundpoint 650 IP Phone User Guide

Polycom Soundpoint 650 IP Phone User Guide 20 19 18 17 16 1 2 15 14 13 12 This guide will help you to understand and operate your new IP Phone. Please print this guide and keep it handy! 3 11 For additional information go to: http://www.bullseyetelecom.com/learning-center

More information

Polycom IP 430 User Guide

Polycom IP 430 User Guide Polycom IP 430 User Guide Table of Contents Table of Contents...2 Introduction...3 The Polycom IP430 IP Phone... 3 Web Portal...3 Telephony Toolbar...4 Document Format...4 Feature Functionality...4 Feature

More information

Polycom IP 7000 User Guide

Polycom IP 7000 User Guide Polycom IP7000 User Guide Polycom IP 7000 User Guide Table of Contents Table of Contents...2 Introduction...3 The Polycom IP4000 IP Phone... 3 Web Portal...4 Telephony Toolbar...4 Document Format...5 Feature

More information

Yealink BASIC PHONE GUIDE T48G POWERED BY XCHANGE TELECOM

Yealink BASIC PHONE GUIDE T48G POWERED BY XCHANGE TELECOM POWERED BY XCHANGE TELECOM UNDERSTANDING THE KEYS ON YOUR The Hard keys may display a fixed function, may be programmed to display extensions or other frequently used functions like Speed Dial. The Soft

More information

Red Road Telecom. Grandstream GXP 2000 Series. v Red Road Telecom, LLC

Red Road Telecom. Grandstream GXP 2000 Series. v Red Road Telecom, LLC Red Road Telecom Telephone User s Guide Grandstream GXP 2000 Series v2.0 2008 Red Road Telecom, LLC Contents Line Keys... 3 Programmable Keys... 3 Display... 3 Answering a Call... 4 Not Answering A Call...

More information

Cloud Unified Communication Platform User Guide

Cloud Unified Communication Platform User Guide Cloud Unified Communication Platform User Guide ITS - Integrated Telemanagement Services, Inc. 4100 Guardian Street #110 Simi Valley, CA 93063 o 805.520.7020 tf 800.876.4487 f 805.520.7030 www.itstelecom.com

More information

Using Digital Voice Portal Feature Codes

Using Digital Voice Portal Feature Codes Call Forwarding Always Automatically redirect all incoming calls to another number. When the service is active, a reminder will be displayed on your phone. You can also set your phone to play a Ring Reminder

More information

Dear Valued Customer:

Dear Valued Customer: *Revised 5/08 Dear Valued Customer: We proudly welcome you to the Troy Cable Unlimited calling plan. Your Troy Cable Unlimited Voice plan provides digital quality features and affordability you won t find

More information

O1 Communications, Inc.

O1 Communications, Inc. O1 Communications, Inc. (also known as star codes ) are entered through the phone keypad to control the configuration of certain features. To use a Feature Access Code, pick up the handset and enter the

More information

Telstra VVX410 Phone Guide

Telstra VVX410 Phone Guide Select Save Config to Save the Config Your phone will automatically reboot Note 1: Restarting the phone may take a few minutes Note 2: If your phone has been preconfigured the QSetup soft key will not

More information

Getting Started 3. Using this Guide 3 Connecting Your Phone 4

Getting Started 3. Using this Guide 3 Connecting Your Phone 4 Table of Contents Getting Started 3 Using this Guide 3 Connecting Your Phone 4 Adjusting the Footstand / Handset Rest 5 Signing In to Your Phone 5 Choosing the Proper Headset 5 An Overview of Your Phone

More information

East-Central Vermont Community Fiber-Optic Network

East-Central Vermont Community Fiber-Optic Network East-Central Vermont Community Fiber-Optic Network www.ecfiber.net support@ecfiber.net TELEPHONE SERVICE USER GUIDE Your ECFiber telephone service is an advanced Voice Over Internet Protocol (VOIP) system

More information

Vox Centrex Yealink T29 UserGuide

Vox Centrex Yealink T29 UserGuide Vox Centrex Yealink T29 UserGuide Monique Verto Supreme November 2015 TABLE OF CONTENTS Handset Description Page 2 Keypad Lock Page 5 Directory Page 5 Adding an Entry. Page 5 Edit or Delete an Entry..

More information

CALNET 3: AT&T Voice DNA : Quick reference guide

CALNET 3: AT&T Voice DNA : Quick reference guide CALNET 3: AT&T Voice DNA: Quick reference guide Polycom SoundPoint IP 321 / 331 CALNET 3: AT&T Voice DNA : Quick reference guide Polycom SoundPoint IP 321 / 331 Version 1.2 Page 2 AT&T Voice DNA : Quick

More information

Polycom IP501 User Guide

Polycom IP501 User Guide Polycom IP501 User Guide 1 Introducing your Polycom IP501 Phone A Polycom IP Phone is a full feature telephone that provides voice communication over an IP (Internet Protocol) network. This phone functions

More information

Feature Code Descriptions

Feature Code Descriptions Feature Code Descriptions Introduction Blacklist Feature Codes Blacklist a number Blacklist the last caller Remove a number from the blacklist Call Forwarding Feature Codes Call Forward All Activate Call

More information

SBTS. Phone and Voic Training

SBTS. Phone and Voic Training SBTS Phone and Voicemail Training Cisco 7945 Physical Phone Details 1- Line Buttons 2- Footstand Button 3- Display Button 4- Messages Button 5- Directories Button 6- Help Button 7- Settings Button 8- Services

More information

Polycom VVX500 Series IP Phone Reference Guide Dialing Your Phone Calling Features To dial phone number or extension Phone Views Speakerphone

Polycom VVX500 Series IP Phone Reference Guide Dialing Your Phone Calling Features To dial phone number or extension Phone Views Speakerphone TelNet OfficeEdge Complete Polycom VVX500 Series IP Phone. Reference Guide IP Phone/Calling Features Voicemail. Dialing Your Phone Calling Features To dial phone number or extension Lift handset and dial

More information

Yealink 46G. A Complete Overview for Conversation Users

Yealink 46G. A Complete Overview for Conversation Users Yealink 46G A Complete Overview for Conversation Users Contents Hardware... 3 Soft Keys... 4 Answering a Call... 6 Making a Call... 7 Actions Performed While in a Call... 7 Muting a Call... 7 Placing a

More information

Cisco Unified Personal Communicator Release 8.5

Cisco Unified Personal Communicator Release 8.5 Frequently Asked Questions Cisco Unified Personal Communicator Release 8.5 FAQs 2 Basics 2 Setup 3 Availability 5 Contacts 8 Chat 10 Calls 18 Conference Calls 25 Voicemail 26 Web Meetings 27 Troubleshooting

More information

Cisco 8841/8851/8861 Dial Plan

Cisco 8841/8851/8861 Dial Plan Cisco 8841/8851/8861 Dial Plan Internal Calls: Dial 5-digit extension External Calls: Site-to Site 5-digit number Domestic: 9+1 Area Code + Number Int l: 9+011+Country Code + Number Emergency External:

More information

Hosted VoIP End User Guide

Hosted VoIP End User Guide Hosted VoIP End User Guide Table of Contents: 1. Online Portal User Guide...pg 1 2. System Dial Codes... pg 6 3. Phone User Guides: a. PolyCom Guide... pg 7 b. Cisco Guide... pg 10 c. Yealink Guide...

More information

Sharyland ISD Voice Mail On Cisco IP Phones

Sharyland ISD Voice Mail On Cisco IP Phones Sharyland ISD Voice Mail On Cisco IP Phones Access Number Outside Sharyland ISD: 956-584-6411 and press *. Enter your extension and # when you are asked for your ID. Then enter your password and # when

More information

Polycom 330 User Guide. Polycom IP 330 User Guide

Polycom 330 User Guide. Polycom IP 330 User Guide Polycom 330 User Guide Polycom IP 330 User Guide Table of Contents Table of Contents...2 Introduction...3 The Polycom IP330 IP Phone... 3 Web Portal...3 Telephony Toolbar...3 Document Format...4 Feature

More information

Centrex Phone Instructions

Centrex Phone Instructions Centrex Phone Instructions Making a Call To Make a Call: Using the Handset - Lift the handset and dial Using the Speakerphone- Press the Speaker button and dial. To Dial: An internal extension - Dial the

More information

Group Administrators

Group Administrators Hosted VoIP Phone System Blue Platform Admin Portal Guide for Group Administrators Table of Contents 1 About this Guide... 6 2 Accessing the Hosted VoIP Phone System Admin Portal... 7 3 Hosted VoIP Admin

More information

Cisco Jabber User Guide for Mac

Cisco Jabber User Guide for Mac Cisco Jabber User Guide for Mac Cisco Jabber is a unified communication tool to manage phone calls, contacts, voicemail, instant messaging, and your availability status via a software application on your

More information

Yealink SIP-T48G and T49G Enterprise IP Phones Quick User Guide

Yealink SIP-T48G and T49G Enterprise IP Phones Quick User Guide Yealink SIP-T48G and T49G Enterprise IP Phones Quick User Guide Quick User Guide for 8x8 Virtual Office This guide provides information you need to begin using your phone quickly. Phone Views There are

More information

Network Phone - Polycom VVX410 Phone Quick Reference Card

Network Phone - Polycom VVX410 Phone Quick Reference Card Network Phone - Polycom VVX410 Phone Quick Reference Card Dialing Plan Fill in these important numbers for your dialing plan. Number Description My Direct Dial or Extension Operator / Attendant Off-site

More information

TPGBizPhone. Standard T42G IP Phone User Guide

TPGBizPhone. Standard T42G IP Phone User Guide TPGBizPhone Standard T42G IP Phone User Guide Contents Overview... 5 Hardware Component Instructions... 5 Icon Instructions... 6 LED Instructions... 7 Customising Your Phone... 8 General Settings... 8

More information

Cisco Unified Communications Self Care Portal User Guide for Version 11.5

Cisco Unified Communications Self Care Portal User Guide for Version 11.5 Cisco Unified Communications Self Care Portal User Guide for Version 11.5 Welcome to the Self Care Portal! The Unified Communications Self Care Portal allows users to configure personal settings for their

More information

Flash Operator Panel

Flash Operator Panel Flash Operator Panel A Complete Overview for Conversation Users Contents Introduction... 3 Login in... 3 Main Panel View... 4 Toolbar... 4 The action bar... 4 The filter box... 5 Presence select box...

More information

Telstra IP Telephony - Telstra IP Video Phone Feature Guide

Telstra IP Telephony - Telstra IP Video Phone Feature Guide 1. The Touch screen Your phone has a touch-sensitive screen. To access features or obtain information, tap the menu items, arrow keys, soft keys (the keys along the bottom of the touch screen) and field

More information

What will I learn today?

What will I learn today? What will I learn today? Quick Review Voice Mail Conference calls External extension Assignment What to do when visiting another office Whisper Page How to record a Call Calendar Integration Having an

More information

Hosted PBX > CALLING FEATURES GUIDE

Hosted PBX > CALLING FEATURES GUIDE Hosted PBX > CALLING FEATURES GUIDE Get the power of Hosted PBX working for you. Keep this user guide handy for quick and easy reference to the many features available to you as a Hosted PBX customer.

More information

Accession Communicator for Mobile

Accession Communicator for Mobile Accession Communicator for Mobile Quick Start Guide ACCESSION COMMUNICATOR FOR MOBILE Your AireSpring phone service can be used to make or receive calls from your desk phone, your PC or MAC, and your mobile

More information

CDK Communicator for Android Quick Reference Card

CDK Communicator for Android Quick Reference Card Quick Reference Card This document highlights the use of CDK Communicator as both a softphone and an instant messenger & presence application on an Android smartphone. What is CDK Communicator? Download

More information

Getting Started with Skype PSTN Calling Placing a call

Getting Started with Skype PSTN Calling Placing a call Getting Started with Skype PSTN Calling Placing a call Once Skype PSTN (Public Switched Telephone Network) calling has been enabled on your account, you will see a new Dialer icon on your Skype for Business

More information

PCS 60 User Manual. Version 3.2. April 2009 Part No. DOC-MN-PCS60-00

PCS 60 User Manual. Version 3.2. April 2009 Part No. DOC-MN-PCS60-00 Version 3.2 April 2009 Part No. DOC-MN-PCS60-00 Document No. 005 Version No. V3.2/0409/4 Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre, Berry Lane Chorleywood, Herts WD3 5EX Tel: 01923

More information

Solutions Reference Guide. IP TalkSM. Voic & Navigator Web Portal

Solutions Reference Guide. IP TalkSM. Voic & Navigator Web Portal IP Talk SM Solutions Reference Guide IP TalkSM Voicemail & Navigator Web Portal Table of Contents Voicemail Accessing Your Voicemail................... 1 Voicemail Main Menu........................ 2

More information

UCx Feature Guide for Nortel IP phones - with Feature Key mode disabled

UCx Feature Guide for Nortel IP phones - with Feature Key mode disabled UCx Feature Guide for Nortel IP phones - with Feature Key mode disabled Date: 22 November 2016 System: UCx Release: 5.0 Phone models: Nortel IP Phones i20xx Series, 11xx Series and 12xx Series Page 2 of

More information

SNOM 360 USER GUIDE TABLE OF CONTENTS

SNOM 360 USER GUIDE TABLE OF CONTENTS SNOM 360 USER GUIDE TABLE OF CONTENTS Keypad 2 &3 Dialling a phone number 4 Incoming calls 4 Accepting a call 4 Denying/ Blocking a call 5 Hold and Resume 5 Transfer: 6 Direct Transfer 6 Transfer to voicemail

More information

Cisco 8811 Dial Plan. Place a Call. Answer a Call. Put a Call on Hold. Feature and Session Buttons. Your Phone

Cisco 8811 Dial Plan. Place a Call. Answer a Call. Put a Call on Hold. Feature and Session Buttons. Your Phone Cisco 8811 Dial Plan Internal Calls: Dial 5-digit extension External Calls: Site-to Site 5-digit number Domestic: 9+1+ Area Code + Number Int l: 9+011+Country Code + Number Emergency External: 9+911 or

More information

CDK Communicator for iphone Quick Reference Card

CDK Communicator for iphone Quick Reference Card Quick Reference Card This document highlights the use of CDK Communicator as both a softphone and an instant messenger & presence application on an iphone. What is CDK Communicator? Download & First-time

More information

ShoreTel Communicator for IBM Sametime User Guide. Release 3.0

ShoreTel Communicator for IBM Sametime User Guide. Release 3.0 ShoreTel Communicator for IBM Sametime User Guide Release 3.0 Legal Notices Document and Software Copyrights Copyright 2007-2014 by ilink Kommunikationssysteme GmbH, Berlin, Germany. All rights reserved.

More information

Getting Started Guide 8x8 Phone System End User

Getting Started Guide 8x8 Phone System End User Getting Started Guide 8x8 Phone System End User Prepared by: Katherine Fox KFox@championhomes.com August 2013 Getting Started Guide, 8x8 Phone System End User 1 Table of Contents Topic Page Agenda 3 Introduction

More information

ACCESSLINE communications. SmartNumber Enterprise TM. USER GUIDE Windows Version USER GUIDE

ACCESSLINE communications. SmartNumber Enterprise TM. USER GUIDE Windows Version USER GUIDE ACCESSLINE communications USER GUIDE Windows Version SmartNumber Enterprise TM USER GUIDE WELCOME Welcome to AccessLine s TeleDesk, a powerful tool that helps you easily manage your communications right

More information

Hosted PBX > CALLING FEATURES GUIDE

Hosted PBX > CALLING FEATURES GUIDE Hosted PBX > CALLING FEATURES GUIDE Get the power of Hosted PBX working for you. Keep this user guide handy for quick and easy reference to the many features available to you as a Hosted PBX customer.

More information

Cisco 504G, 514G, 508G, and 303G Initial Setup

Cisco 504G, 514G, 508G, and 303G Initial Setup Cisco 504G, 514G, 508G, and 303G Initial Setup 1 Handset 2 Message Waiting Indicator 3 LCD Screen 4 Line keys 5 Softkey buttons 6 Navigation button 7 Messages button 8 Hold button 9 Setup button 10 Mute

More information

Enterprise Edge 2.0 Personal Call Manager User Guide

Enterprise Edge 2.0 Personal Call Manager User Guide Enterprise Edge 2.0 Personal Call Manager User Guide www.nortelnetworks.com 2000 Nortel Networks P0911958 Issue 01 Contents Enterprise Edge Personal Call Manager 9 Using a handsfree telephone with Enterprise

More information

Yealink T41P Quick Reference Guide : 1

Yealink T41P Quick Reference Guide : 1 Yealink T41P Quick Reference Guide : 1 Line Soft Keys Navigation Volume Control Press - / + to adjust volume Mute Headset Messages Redial Speaker Yealink T41P Quick Reference Guide : 2 HOW TO PLACE A CALL

More information

Quick Reference Guide

Quick Reference Guide Dialing Plan Fill in these important numbers for your dialing plan. Making Calls When making calls outside your dealership, enter a 9 and then the 10-digit number. You do not need to enter a 1 for long

More information

InformationTechnology

InformationTechnology dvanced Calling Features One of the benefits of running University voice service to Skype for Business is the opportunity to manage calls through a PC or laptop using the Skype application with a compatible

More information

ENTERPRISE SUBSCRIBER GUIDE

ENTERPRISE SUBSCRIBER GUIDE ENTERPRISE SUBSCRIBER GUIDE Enterprise Subscriber Guide 880 Montclair Road Suite 400 Birmingham, AL 353 www. TABLE OF CONTENTS Table of Contents Introduction...6 Logging In...6 Navigation Bar, Sub-Menu

More information

Menu Bars alls you access to your account information and activity.

Menu Bars alls you access to your account information and activity. Portal Login First Step: Visit URL portal.freedomfiber.com for login Type in email address used on your FreedomFIBER account Type in password Account Name: FreedomFIBER Click on Sign In User Portal Once

More information