1 Intelligent Communications Recap. 2 Client and Admin Upgrade Experiences. 3 Skype for Business to Teams Partner. 4 Partner Checklist & Resource

Transcription

1 Microsoft Teams:

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3 Agenda 1 Intelligent Communications Recap 2 Client and Admin Upgrade Experiences 3 Skype for Business to Teams Partner Guidance 4 Partner Checklist & Resource

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5 Microsoft Teams Communicate through chat, meetings & calls Collaborate with deeply integrated Office 365 apps Customize & extend with 3rd party apps, processes, and devices Work with confidence enterprise level security, compliance, and manageability

6 Skype to Teams Principles Transparency Empower Enable Support

7 Intelligent Communications in Microsoft Teams is here, Now Unified Presence Organizational Auto-Attendant Guest Access for External Users Anonymous Join Live Events Direct Routing Windows, Mac, Edge, Enable Meeting Edge, Chrome Translate user input to Persistent Hide/Share/Mute Import 1:1 Chrome and Contacts ediscovery/hold/ Messaging ios, Schedule Android, from User Retention in Improved Outlook Facing Device Lifecycle Browser with Support for standard phone Call Quality Lobby Whiteboard Skype for Trio PSTN Room 1 Boss Touch ediscovery and Systems and Teams Do Delegate not Disturb Group Conversations Chat Skype Windows Archving for Business of Phone Policies Messages & Audio Diagnostics Teams Conferencing Selection Lobby Pre/During/Post Conversations Application Support Windows, meetings Tenant Sharing Blind Mac Call Policies Transfer e911 Forwarding Extension Multi-call Simultaneous Support Suggested Dialing Handling Out of format Ringing Contacts Office TTY Diagnostic Federated Support Portal PSTN callers Meetings Fallback Support* Meeting enhancements Notes Consultative Support Join* breakthrough Transfer USB HID Team Teams-SfB + Channels Contact Federated Skype 1:1 Groups Messaging for Chat Tenant-Level for Chat Business Private 80 Interop users and User-Level Participant in Channel IT a meeting Interactive Mute Desktop Immersive Give Other and sharing Call Meeting Take Call Quality Control Caller Blocking Enable Analytics ID Masking Safe Existing Hold Speed Transfer SfB-Teams Voic to Windows, Dial PSTN SfB-Teams Calling Mac, Outlook PowerPoint Interop Edge, Enable Surface meeting 1:1 User-Level VTC Load to Hub Group Interop and Support Distinctive Meeting Call Forward Support Escalation to Ring ediscovery Group for existing Teams Productivity between Interop Messaging Interop Teams with Policies and Meetings Management Troubleshooting Participants Experiences Diagnostic sharing Calling PortalPlan Support ios, Android Policies schedule with from Share Services* Teams, other Policy Skype certified for Business, Enhancements SIP Phones* Skype Persistent for Business Chat platforms and PSTN participants IGNITE 2017 Audio Conferencing in over 90 countries Mobile: ios and Android Meetings Cloud Recording Large Meeting Support (~250) Call Queues

8 Roadmap for bringing Skype for Business Online features and functionality into Microsoft Teams is now complete.

9 Messaging Meetings Calling Devices Unified Presence Cloud-based meeting recording Boss and delegate support Update for Skype Room Systems (join both Teams and SFB meetings) Federated Chat Contacts Meetings with up to 250 participants Federated meetings Call queues and Autoattendant Do-not-disturb (DND) breakthrough Out of Office support Teams app for Surface Hub (now GA) Teams Conferencing Gateway In-line Translation Meeting Lobby Direct Routing USB HID support

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11 Teams Chat Calling Meetings Collaboration Calling and Chat Meetings Receives any chats and calls in their Teams client, regardless of where initiated Can initiate chats and calls from Teams only Can continue to use Skype for Business IP phones Teams presence is shown in both systems

12 SfB Client upgrade experience What users will see at each phase No upgrade Teams Notification SfB upgraded to Teams SfB client remains the same Teams is installed and ready to be used. User will be offered notification to try Microsoft Teams SfB Outlook Meeting add-in is removed and SfB integrations with Office are disabled. Current Outlook Contact Card now maps to Teams

13 SfB Meeting join experience: from Teams Native limited client: Skype for Business client launched with meetings only functionality All future meetings launch Skype Meeting App Non-native client: requires one-time download and install of Skype Meetings App

14 SfB Meeting join experience: from Outlook Native client: Skype for Business client launched All future meetings launch Skype Meeting App Web client: requires one-time download and install of Skype Meetings App

15 Skype for Business on Mac: Teams Only experience Meetings-Only App (16.21) Teams Only Meetings Meeting Chat

16 Mobile Join (ios)

17 Mobile Join (ios)

18 Native Interop (chat)

19 Native Interop (calling)

20 Native Interop (sharing escalation from SFB) Existing Teams-SFB Interop Call established. SFB user starts desktop sharing.

21 The power of Teams on all your devices A range of certified devices in every size, for every space and working style paired with services to enable existing video investments Personal devices Shared devices Cloud Video Interoperability partners

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23 Setting the Coexistence Mode (Org-wide)

24 Notifying the User (Org-wide)

25 Setting the Coexistence Mode (Org-wide, upgrade) Teams Only

26 Setting the Coexistence Mode (Org-wide, upgrade) Teams Only

27 Setting the Coexistence Mode (Per User)

28 Configuring Notifications for upcoming upgrade (Per user)

29 Teams is more than just a technical implementation it s people change Transformation Innovation Acceleration Modernization People fundamentally changing the way they work Enabling modern workplace and M365 optimization Growth mindset Aligning economic and cultural business drivers Entering a state of dynamic stability Dynamic stability is like riding a bicycle, where you cannot stand still, but once you are moving it is actually easier. It is not our natural state. But humanity has to learn to exist in this state. 2 2 Friedman, Thomas L. Thank you for Being Late. New York: Farrar, Straus and Giroux, 2016.

30 Journey Paths: Customized Guidance

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32 Partner guidance Collaboration Help every customer to begin using Teams for collaboration now Communication Customer scenarios Guidance New customer Onboard to Teams Skype for Business Online <500 users AND Basic usage (IM, Meetings) Skype for Business Online >500 users OR Advanced usage (Voice) Automated upgrade OR Customer / Partner led (Basic Upgrade) Customer / Partner led (Upgrade Pro) Skype for Business Server or hybrid Customer / Partner led (Upgrade Pro)

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34 Partner Checklist Update your sales and marketing material Familiarize yourself with readiness and upgrade resources Define strategy for transitioning customers from Skype for Business to Teams Adopt Teams - Upgrade some / all of your users to Teams Ready your helpdesk Test partner led upgrade process with pilot customer(s)

35 Intelligent Communication Partner Resources New partner website for Microsoft Teams Intelligent Communications aka.ms/icpartners

36 Intelligent Communication Partner Resources aka.ms/icpartners

37 Upgrade assets for partners aka.ms/sfb2teamskit Designed to help partners understand the Skype for Business to Microsoft Teams upgrade opportunity. The Quick Start Guide is made up of four kits: Partner Readiness Kit Develop the skills and knowledge required to engage with customers on their journey. Partner Marketing Kit Identify and engage customers, educate customers on the value of Microsoft Teams and Intelligent Communications. Customer Landing Kit Assets and resources to land the Skype for Business to Teams upgrade journey and guide a customer's upgrade. Partner Offer Kit Designed to position your Skype for Business to Teams upgrade offering aka.ms/icpartners

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