Example Customer Scenarios

Transcription

1 Example Customer Scenarios Vodafone One Net Business Example Customer Scenarios

2 How One Net Collaboration makes a difference Inbound and Outbound calls Inbound Calls in to a user from an operator or via their direct or mobile numbers will ring their primary terminals (fixed phone or mobile phone) Other users in the company with Skype for Business can IM, voice or video call from Skype to Skype, including tablets and smartphones Skype for Business is associated with either the fixed or mobile device and can be set to ring in sequence or at the same time as the primary terminal Outbound Microsoft Office 365 Skype for Business Server Vodafone One Net Business Platform Depending on his devices, the user can dial an external number from laptop or tablet/ smartphone client The Microsoft Office 365 Skype for Business Server receives the call and sends it to One Net Business The One Net Platform defines what number is presented on the user s settings The call is delivered to its destination, presenting the right number 2 Vodafone One Net Business Example Customer Scenarios

3 How One Net Business makes a difference (Example 2) Site 1 Another call comes in, this time it s for the Operations site Site 2 Operator Console Call into the company is managed by the front desk who can use the PC console to manage the call and transfer it on The front desk at Site 1 look up on the address book for the right person and transfers the call. All calls across One Net are free One Net Directory Workstation The Ops Manager needs to get a call report to deal with the query. Then use the Feature Management Portal to get the info Desk phone with Attendant Console Project Team The Team Administrator can see who is available in the team to take the call. They use the phone configuration console to check both mobiles and fixed phones Home Worker Desk phone If a Team Member needs to be set up remotely they can have all the One Net features using their home broadband Ops Delivery Team The Ops Team Administrator needs to make some changes to calls coming into the team. He can quickly do that using the Feature Management Portal If an Ops Team Member needs to change their Out of Office status they can do this on the move through their One Net mobile app 3 Vodafone One Net Business Example Customer Scenarios

4 How One Net Collaboration makes a difference Voice Integration Site 1 Operator Console The call is transferred to the user the caller is trying to reach. This triggers the user s Personal Ringing Order The User can answer the call on any one of his endpoints Call into the company is managed by the front desk who can use the PC console to manage the call and transfer it on The caller needs to speak to someone in a team, so the call is put through to a Multi-User Project Team The user that picks up the call can answer on any endpoint 4 Vodafone One Net Business Example Customer Scenarios

5 How One Net Business makes a difference (Example 2) Main Number Inside Business Hours Auto Attendant Set up and Auto Attendant to direct your calls e.g Press 1 for Sales, 2 for Customer Service etc Outside Business Hours Sale All are mobile users but can still be in a hunt group. Calls ring sequentially If all of the sales teams are in a meeting you could forward all the calls to the Customer Service team or terminate at Voic Customer Service Office Users Calls ring simultaneously If a service advisor is away from their desk the others can pick up their calls using a simple code If all lines are busy then calls can be queued until someone is available Logistics All have both Office and Mobile Phones Mobile and office users can specify which phone they want to ring e.g. mobile first, then their desk phone If a user wants to dial out they can choose to display their mobile, desk or company number irrespective of which device they call from Closed Hours Mon Fri 17:00 to 08:00 Sat Sun Closed You can set up a closed hours announcement to advise your callers of your opening hours but still offer someone to speak to Out of hours Voic of Sales Voic of Customer Service Voic of Customer Service Voic of Out of hours: Vodafone One Net Business Example Customer Scenarios