Business Portal. Hosted VoIP Services. Employee User Guide. Document Version 1.0 GCI. Global House. 2 Crofton Close. Lincoln. Lincolnshire LN3 4NT

Size: px
Start display at page:

Download "Business Portal. Hosted VoIP Services. Employee User Guide. Document Version 1.0 GCI. Global House. 2 Crofton Close. Lincoln. Lincolnshire LN3 4NT"

Transcription

1 Hosted VoIP Services Business Portal Employee User Guide Document Version 1.0 GCI Global House 2 Crofton Close Lincoln Lincolnshire LN3 4NT GCI Page 1 of 21

2 Copyright Notice Copyright 2014 BroadSoft, Inc. All rights reserved. Any technical documentation that is made available by GCI is proprietary and confidential and is considered the copyrighted work of GCI. This publication is for distribution under GCI non-disclosure agreement only. No part of this publication may be duplicated without the express written permission of GCI. GCI reserves the right to make changes without prior notice. Trademarks BroadWorks, BroadTouch, BroadTouch Business Communicator, and BroadCloud are trademarks of BroadSoft, Inc. Other product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged GCI Page 2 of 21

3 Document Revision History Release Version Reason for Change Date Author SDAH (R307-F13) 1.0 Document created April 25, 2014 Development, CloudPBX 2014 GCI Page 3 of 21

4 Table of Contents Copyright Notice... 2 Trademarks... 2 Document Revision History Introduction Login Quick Reference Overview Tabs Service Offering Saving the BP as a Home Screen icon on ios devices Live Search Views and Filters Dashboard Click to Dial Call Logs Quick Feature Management Features Devices Applications My Account Resetting Passwords GCI Page 4 of 21

5 1. Introduction The New Business Portal (BP) allows you to manage your communications features and settings from anywhere. Whether you want to update your Call Forwarding settings, manage your Contacts or Voic settings simply login to the Portal from your desktop, smartphone or tablet. It offers a new and improved graphical interface that is simple to navigate and introduces a number of new features. Cross Browser Support Internet Explorer 8.0 and higher Firefox Chrome Safari Cross Device Support: with optimised view for device type Desktop (Windows/ MAC) Tablet Smartphone Home Screen icon on IOS Tablets and Smartphones. Live Search: to quickly search for employees within your Company Integrated Help and Information: hovering your curser over, or touching the icon brings up a help screen with information and service descriptions. Service Offering Tab: A single click view of the feature packs and the services available to the customer.. Using the Business Portal, an Employee can perform the following tasks: Manage Account Details and Passwords View and use your Dashboard for key service information and Features View your Devices View and download your Applications Configure your Features 2014 GCI Page 5 of 21

6 2. Login Browse to the following URL Your service provider will send you your login details once they have provisioned your service. Username - The employee s Identification name within the system. (This cannot be changed as the username is associated with Employee user account) Domain This should be your company Domain e.g. mycompany.com Password - The password for the employee s account Some service providers may use the Login page to display additional information about the services that are available to you and provide links to other content. Welcome When your account is provisioned Welcome s are sent to you that can include the following information: Phone Number Extension Applications and Voic details including any usernames and passwords Your device(s) Support Information If you have not received the Welcome , your provider may have sent the information via an alternative method which may have included your company Administrator GCI Page 6 of 21

7 3. Quick Reference Dashboard Summary Information Call Logs Quick Feature Management Features Manage your Features such as Call Forwarding, Voic etc Devices Displays your Primary Device along with any other associated devices GCI Page 7 of 21

8 Applications View the applications available to you. Quick Links to download your applications. My Account Employee details. Reset passwords. Please note: 1. Features has two views, List and Grid, the display above shows Grid view 2. Applications will only show applications that are available to you ie, if you have not been allocated UC Office you will not see these app s 3. My Account access will not allow a change to be made to the end users username and only an administrator will be able to change the DDI/extension number. An end user can make all other changes to name and password settings GCI Page 8 of 21

9 4. Overview 4.1. Tabs The new Business Portal uses tabs to navigate to the different sections of service management. By default, the Dashboard is displayed when you log in to the Business Portal Service Offering A single click view of the feature packs and the services provisioned to the Employee User Account. A feature package represents a specific collection of features and services. Optional Add-on Feature Packages are features or groups of features that can be added to a base feature package GCI Page 9 of 21

10 4.3. Saving the BP as a Home Screen icon on ios devices ios touch icons are used when the portal is added to the home screen. By adding the Business Portal to the home screen, it effectively behaves like an app 2014 GCI Page 10 of 21

11 4.4. Live Search You can use the Search at the top of the page to search for employees within your Company. The Search Tab offers a dynamic search facility across a number of fields Username Firstname Surname Phone Number Type in your criteria (full or partial) and it will list all matches Views and Filters You can view your features, in two options, List or Grid: List Grid Or 2014 GCI Page 11 of 21

12 Wherever there is an Information Icon, you will be able to place your mouse curser over it to get more information, for example: You can use filters to find Features quickly, simply start typing the Feature Name in the filter box: 5. Dashboard By default, the Dashboard is displayed when you log in to the Business Portal GCI Page 12 of 21

13 Visual Quick Stats Include: Voic Notifications Missed Calls Number, Date and Time Dialled Calls Number, Date and Time Received Calls Number, Date and Time 5.1. Click to Dial The Employee Dashboard contains a Click to Dial feature which allows the user to call any of the numbers shown in any of the following fields 2014 GCI Page 13 of 21

14 Click the telephone icon next to the telephone numbers in the missed, dialled, received calls lists to perform a click-to-dial to the number. Your device(s) will ring and connect you with the other party when you answer your device. To hang up click the telephone icon next to the number you dialled. Click-to-Dial Hang-up 5.2. Call Logs Call Logging is a set of call analysis features that allow Employees to view and analyse call logging information. Call Logging provides comparison and analytical tools for tracking and improving the efficiency and effectiveness of business communications. An intuitive, feature rich interface allows you to visualize trends and patterns, zoom in on detailed data or view key headline information at a glance. User: Business Number (by full or partial telephone number), Calling Number (by full or partial telephone number). Traffic: All Traffic, International, Premium Rate, Non- Geographic, Mobile, National, Off-Net, On-Net. Direction: Outbound, Inbound, Any. Status: Answered, Unanswered, Any. Date/Time Range select from the predefined options or enter/select a custom date/time range (maximum 1 month) 2014 GCI Page 14 of 21

15 Graphical View and Comparison Once you have selected the call log criteria and clicked search, a graph with various options become available. The following options become available for you to tailor your analysis: Minutes or Calls - Switch between total minutes and total calls Use the interactive graph to pan and hover for more data A comparison feature overlays the previous period s data results, allowing you to analyse patterns and trends. You can switch between the views detailed below using the View Buttons: The List View provides individual call information on the results of your search including the Business Number, Time, Duration, Calling Number, Destination and Call Status GCI Page 15 of 21

16 The Type View allows you to instantly compare different types of calls to provide key information including the amount of Off-Net calls versus On-Net calls, Inbound versus. Outbound and Answered versus. Unanswered. The Type View displays the percentage split of total minutes and total calls for each call type. The Top 10 View provides the 10 highest results based on your search and top 10 category selection. For example, this allows you to see the top 10 destinations or numbers involved in calls across your whole company, individual users or groups. You can use the Export Tool to save the full results of the current Top 10, Type or List View to a downloadable CSV file Quick Feature Management Quick Feature Management allows you quick access to the most commonly used features. Call Forward Always Call Forwarding Always (CFA) feature provides the capability to automatically redirect all incoming calls to another phone destination. Remote Office To use the feature, you simply enter the phone number of their current location and activate the feature. From that point on, your usual location is temporarily overridden by the newly configured location. When the feature is active, all incoming calls are redirected to your Remote Office location and are subjected to your inbound services. You can originate calls from your Remote Office location through click-to-dial capabilities provided by the Portal and other applications. This ensures that calls are processed as normal originating calls, are subjected to your outbound services and will present your normal outbound Calling Line ID GCI Page 16 of 21

17 Do Not Disturb The Do Not Disturb feature allows you to set your status as unavailable. When you activate this service, all calls to your line are intercepted and processed as if you are busy and cannot receive calls. CLI Display - This feature delivers your calling line identity for outgoing calls. If you turn this feature off then it will not display your identity to the receiving party. Sim Ring - The Simultaneous Ring feature allows you to have multiple phone destinations ring simultaneously when incoming calls are received on your phone number. The maximum number of phone destinations that can be set is 10. The first destination to be answered is connected. Call Director - The Call Director user feature allows you to define one or more phone number locations e.g. a Mobile Phone that can be used as extensions to your account. These numbers are all alerted for inbound calls, similar to the Simultaneous Ring/Remote Office feature. Call Director supersedes the Simultaneous Ring feature and both features should not be On/active at the same time. You can dial a Call Director Portal from these locations and follow the interactive menus to place a call through the Call Director Portal. Outbound calls from your Call Director locations through the Call Director Portal are processed as normal originating calls, are subjected to your outbound services and will present your normal outbound Calling Line ID. 6. Features Select the Features Tab to manage any of the features included in your service. Features are categorised in the following categories: Mobility Subject to Feature Package, this category will allow you to configure the features that allow you call mobility e.g. Call Director, Remote Office etc GCI Page 17 of 21

18 Call Control - Subject to Feature Package, this category will allow you to configure the features that allow call control e.g. Call Forwarding, Call waiting etc. Contacts - Subject to Feature Package, this category will allow you to configure the contacts and directories related features e.g. Personal Contacts, Phone Services or Speed Dials. Messaging - Subject to Feature Package, this category will allow you to configure the Employee Voic , Fax Messaging features etc. Filter Search Filter Search allows you to type in the first few letters of the feature you re looking for displaying the matches GCI Page 18 of 21

19 7. Devices Select this Tab to view the Devices (IP Phones, Smart Phones, Desktop clients etc.) associated with your account. These devices share the same line, so that incoming calls ring on all of the devices simultaneously and outbound calls can be made from any one of the associated devices. 8. Applications The Applications area allows you to view and download any applications that are part of your service. These can include PC, Mac, Smart Phone and Tablet applications GCI Page 19 of 21

20 Application Username Should your ever need to confirm your username for your Application log in, refer to this. Application List Any applications that are included in your service are listed. Application Download Links The links allow you to download the Apps by either downloading directly to your PC/Mac or via the Apple App Store or Google Play. 9. My Account User Details Username - Employee s log in name used to access the Portal. Directory Number Your main public telephone number. Extension Your internal extension number. Password Reset Change your Portal, Application or Voic password/pin. Contact Details First Name - Your given name Surname - Your surname Address Phone Number Address information is optional 2014 GCI Page 20 of 21

21 9.1. Resetting Passwords You can reset your password for your Voic (Numbers Only), Applications and Portal Login by selecting the drop down list Password to Change option under User Details. New Password - Use this field to specify a new password for your account Confirm New Password - Re-type the new password to confirm it Please contact your company administrator for any further information regarding the GCI Hosted VoIP Business Portal GCI Page 21 of 21

C L O U D V O I C E B U S I N E S S P O R T A L

C L O U D V O I C E B U S I N E S S P O R T A L C L O U D V O I C E B U S I N E S S P O R T A L E N D U S E R G U I D E V E R S I O N 2. 0 Page 1 of 28 Skype for Business Service Description Contents Introduction... 3 Overview... 3 Audience... 3 Logging

More information

HV.SELECT Cloud Hosted Telephone System

HV.SELECT Cloud Hosted Telephone System HV.SELECT Cloud Hosted Telephone System Portal Access And user Guide Logging into the port You are able to log into the portal from the following URL: https://portal.commswise.co.uk/businessportal/login.jsp

More information

CRM Connect. Hosted VoIP Services. Administrator Guide. Document Version 1.3. GCI Ltd. Global House. 2 Crofton Close. Lincoln. Lincolnshire LN3 4NT

CRM Connect. Hosted VoIP Services. Administrator Guide. Document Version 1.3. GCI Ltd. Global House. 2 Crofton Close. Lincoln. Lincolnshire LN3 4NT Hosted VoIP Services CRM Connect Administrator Guide Document Version 1.3 GCI Ltd Global House 2 Crofton Close Lincoln Lincolnshire LN3 4NT www.gcicom.net Copyright Notice Copyright 2014 GCI. All rights

More information

User Features. Hosted VoIP Services. Business Portal Guide Document Version 1.1a. GCI Network Solutions Ltd. Global House. 2 Crofton Close.

User Features. Hosted VoIP Services. Business Portal Guide Document Version 1.1a. GCI Network Solutions Ltd. Global House. 2 Crofton Close. Hosted VoIP Services User Features Business Portal Guide Document Version 1.1a GCI Network Solutions Ltd Global House 2 Crofton Close Lincoln Lincolnshire LN3 4NT www.gcicom.net 2014 GCI Network Solutions

More information

My Phone. My Phone - Overview. Signing In

My Phone. My Phone - Overview. Signing In My Phone - Overview The Optus Loop My Phone portal gives you full access to your personal phone service settings, allowing you to customise and manage your service to suit your specific requirements. Within

More information

MobileLink User Guide

MobileLink User Guide MobileLink User Guide April 2017 Table of Contents Section MobileLink Overview Section 1 MobileLink Features Section 2 Enterprise Search Directory Section 2.1 Call History Section 2.2 Service Management

More information

BroadCloud PBX Call Recording

BroadCloud PBX Call Recording BroadCloud PBX Call Recording Dashboard Admin User Guide Document Version 1.1 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks Guide Copyright

More information

Group Administrators

Group Administrators Hosted VoIP Phone System Blue Platform Admin Portal Guide for Group Administrators Table of Contents 1 About this Guide... 6 2 Accessing the Hosted VoIP Phone System Admin Portal... 7 3 Hosted VoIP Admin

More information

BroadCloud PBX Call Center Agent

BroadCloud PBX Call Center Agent BroadCloud PBX Call Center Agent User Guide Document Version 1.0 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks Guide Copyright Notice Trademarks

More information

User Guide. Global PBX Standard Call Reporting. Version: INREC-UK O3.5

User Guide. Global PBX Standard Call Reporting. Version: INREC-UK O3.5 User Guide Global PBX Standard Call Reporting Version: INREC-UK-180524-O3.5 Contents Logging In, Language and Password Business Insight Call Recordings 3 5 8 Page 2 Powered by TCPDF (www.tcpdf.org) Logging

More information

Unity Desktop User Guide Hosted Voice Enterprise

Unity Desktop User Guide Hosted Voice Enterprise Unity Desktop User Guide Hosted Voice Enterprise April Diehl 11/30/2016 Published Version 1.2 2016, Charter Communications: All rights reserved. Revision History Date Revision Author Comments 2/8/15 1.0

More information

Extension User Guide. S-Series Extension User Guide

Extension User Guide. S-Series Extension User Guide Extension User Guide Sales Tel: +86-592-5503309 E-mail: sales@yeastar.com Support Tel:+86-592-5503301 E-mail: support@yeastar.com Web: http://www.yeastar.com Version: 1.0 Revised: 2016.06 1 Contents 1.

More information

MyOffice Employee. User Guide Release 4.1

MyOffice Employee. User Guide Release 4.1 MyOffice Employee User Guide Release 4.1 Copyright 1996-2014 Sigma Systems Canada Inc. Last Revision: 2015-06-05 Sigma Systems Canada Inc., Toronto, ON, Canada The Programs (which include both the software

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

Call Center Administration

Call Center Administration Hosted VoIP Phone System Blue Platform Admin Portal Guide for Call Center Administration 1 Table of Contents 1 About this Guide... 3 2 Accessing the Hosted VoIP Phone System Administration Portal... 4

More information

Digital Telephone User Guide

Digital Telephone User Guide Digital Telephone User Guide 1 P. O. Box 99, Conway, AR 72033 (501) 450-6000 ConwayCorp.com * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call

More information

The Evolved Office Assistant

The Evolved Office Assistant The Evolved Office Assistant USER GUIDE TM 995 Old Eagle School Road Suite 315 Wayne, PA 19087 USA 610.964.8000 www.evolveip.net Release 1.0 Document Version 1 Copyright Notice Copyright 2008 Evolve IP,

More information

Residential Voice SUBSCRIBER GUIDE

Residential Voice SUBSCRIBER GUIDE Residential Voice SUBSCRIBER GUIDE RESIDENTIAL VOICE SUBSCRIBER GUIDE TABLE OF CONTENTS Table of Contents Getting Started... 6 Requirements... 6 First Login... 6 Features Management... 0 Basic Features...

More information

CPBX Receptionist. User Guide. Release 17.sp2 Document Version 1

CPBX Receptionist. User Guide. Release 17.sp2 Document Version 1 CPBX Receptionist User Guide Release 17.sp2 Document Version 1 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks Guide Copyright Notice Trademarks

More information

7. Directories 7.1. Making Calls Using Directories 7.2. Using the Personal Directory 7.3. Contact Search 7.4. Custom Directories

7. Directories 7.1. Making Calls Using Directories 7.2. Using the Personal Directory 7.3. Contact Search 7.4. Custom Directories Unity Desktop User Guide Help Menu 1. Introducing Unity 2. Initial Login and Setup 3. Getting Started 3.1. Resizing Unity 3.2. Maximising and Minimising 3.2.1. Using Unity From the System Tray 4. Call

More information

Group Administrators Guide The PBX Call Central Userguide

Group Administrators Guide The PBX Call Central Userguide The PBX Call Central Userguide QUICK START GUIDE Your Start Up configuration After your purchase of the Hosted Phone service, the Hosted Phone team configured a basic phone system to get you started. This

More information

Vodafone One Net Manager Quick Start Guide For users

Vodafone One Net Manager Quick Start Guide For users Vodafone One Net Manager Quick Start Guide For users Contents What is One Net Manager? 1 Supported browsers 1 Accessing One Net Manager 2 Viewing your available services 2 Your Call services page 3 Finding

More information

Unified Communications Mobile QUICK START GUIDE

Unified Communications Mobile QUICK START GUIDE Unified Communications Mobile QUICK START GUIDE Table of Contents Configure Mobility My Phone Dashboard... 3 Download the Client... 4 Initial Start Up... 4 Log In.... 4 Configure Mobility Android... 5

More information

NEXTOS 3.0 USER QUICK START GUIDE. nextiva.com/support

NEXTOS 3.0 USER QUICK START GUIDE. nextiva.com/support NEXTOS 3.0 USER QUICK START GUIDE nextiva.com/support The NextOS 3.0 portal is a web-based application for managing your Nextiva call features and settings. You will be able to manage call forwarding,

More information

Cisco Voice Services Self-Care Portal User Guide

Cisco Voice Services Self-Care Portal User Guide Cisco Voice Services Self-Care Portal User Guide OVERVIEW What Is It? The Self Care Portal can be used to manage your telephone settings, including changing and updating settings without contacting the

More information

BullsEye Digital Voice Toolbar Quick Reference Guide

BullsEye Digital Voice Toolbar Quick Reference Guide This guide will help you get started using your BullsEye digital voice services, and in particular, the Digital Voice Toolbar. INTRODUCING THE DIGITAL VOICE TOOLBAR Similar to the Digital Voice Call Manager,

More information

UC Office for Smart Phone - iphone Edition

UC Office for Smart Phone - iphone Edition UC Office for Smart Phone - iphone Edition User Guide Revision 1.0 Contents 1 INTRODUCTION... 1 1.1 Overview... 1 2 REQUIREMENTS... 1 2.1 Hardware and Software Requirements... 1 2.2 Licensing Requirements...

More information

Today we ll be demonstrating Clarity's web portal where you can access all the features of Clarity s Phone System.

Today we ll be demonstrating Clarity's web portal where you can access all the features of Clarity s Phone System. Title: Introduction to Clarity Voice Phone Service Portal Hello and welcome to Clarity s Support Portal training. At Clarity Voice, we want to help you use your phones to make more sales and improve your

More information

Syntel2 by Syntel Solutions Features

Syntel2 by Syntel Solutions Features Syntel2 by Syntel Solutions Features Interested in learning how our proven software platform can revitalize your business communications? With Syntel2 by Syntel Solutions, we give you the tools and features

More information

Description. Table of Contents. Effective Date. System Requirements

Description. Table of Contents. Effective Date. System Requirements Description The VoiceEdge for Skype for Business Companion App connects your Comcast Business VoiceEdge service to your Skype for Business account. Using click-to-dial, you can initiate phone calls directly

More information

Assistant User Guide

Assistant User Guide mydatavo Assistant User Guide 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Table Of Contents Features...ii Introduction...1 1. Installing mydatavo Assistant...1 1 System Requirements... 1 1.2

More information

Primus Hosted PBX Assistant Toolbar Reference Guide

Primus Hosted PBX Assistant Toolbar Reference Guide Primus Hosted PBX Assistant Toolbar Reference Guide To Download the Hosted PBX Assistant Toolbar, visit www.primus.ca/hpbxguide or select Help from the Hosted PBX Portal and locate the Hosted PBX Assistant

More information

Cloud UC. Program Downloads I WOULD LIKE TO... DOWNLOADING THE CLIENT SOFTWARE

Cloud UC. Program Downloads I WOULD LIKE TO... DOWNLOADING THE CLIENT SOFTWARE I WOULD LIKE TO... Cloud UC Program Downloads Avaya Cloud allows you to setup your telephone to be used the way you want it to. There are additional programs that extend the abilities of the application

More information

Architectural Overview INSIGHT Remote Monitoring Platform

Architectural Overview INSIGHT Remote Monitoring Platform Architectural Overview Remote Monitoring Platform 1950 Excel Drive Mankato, MN 56001 U.S.A. 1-800-635-4269 www.winland.com Summary Summary The platform provides remote environmental monitoring, data logging,

More information

The guide is divided into sections which describe how to configure and manage different aspects of the Hosted PBX service for your business group.

The guide is divided into sections which describe how to configure and manage different aspects of the Hosted PBX service for your business group. Welcome This guide is intended to help Business Group Administrators of FairPoint Communications Hosted PBX service to perform the various tasks needed to administer the system, such as: Managing lines,

More information

Rev oneclicktelecom.net

Rev oneclicktelecom.net Rev. 1.0.8 1 Copyright Notice Copyright 2014-2017 OneClick Telecom No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without

More information

COMMAND CENTRAL. Commander Phone USER GUIDE

COMMAND CENTRAL. Commander Phone USER GUIDE COMMAND CENTRAL Commander Phone USER GUIDE Getting Started How to log into your Command Central account The Command Central Dashboard Feature Quick Set Call Logs Help guides Contacts and Speed dials My

More information

AT&T IP Flexible Reach Group Administrator Guide

AT&T IP Flexible Reach Group Administrator Guide AT&T IP Flexible Reach Group Administrator Guide 1 Get Started... 7 Log In... 8 What a Group Administrator Can Do... 10 About Premier... 13 Use Premier... 14 Use the AT&T IP Flexible Reach Customer Portal...

More information

Mobile Identity. for SmartVoice. User Guide

Mobile Identity. for SmartVoice. User Guide Mobile Identity for SmartVoice User Guide Contact Customer Care at 877-487-8722 for additional assistance. 3/23/2017 1 OVERVIEW Mobile Identity is a simple smartphone client that enables an end-user to

More information

Rev

Rev Rev. 1.1.3 Copyright Notice Copyright 2014-2017 Telinta Inc. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the

More information

Unified Communications My Phone Portal USER GUIDE

Unified Communications My Phone Portal USER GUIDE Unified Communications My Phone Portal USER GUIDE Table of Contents Getting Started Guide... 3 Logging Into the DOTVOX My Phone Portal... 3 Resetting My Phone Portal Username and/or Password... 4 My Portal

More information

IPX-Series VoIP PBX September 11, Extension User Guide

IPX-Series VoIP PBX September 11, Extension User Guide IPX-Series VoIP PBX 30.9.0.5 September 11, 2018 Extension User Guide Version: 30.8.0.14 Updated: September 12, 2018 Contents Extension User Guide...3 Extension User Portal...4 Log in Extension User Portal...4

More information

My Cloud Services Portal. User Guide

My Cloud Services Portal. User Guide My Cloud Services Portal User Guide Momentum Telecom 2018. All Rights Reserved. 888.538.3960 www.momentumtelecom.com/support 6.29.18 2 IN THIS GUIDE WELCOME... 6 INTRODUCTION... 6 MY CLOUD SERVICES PORTAL...

More information

TELUS Business Connect for Google User Guide

TELUS Business Connect for Google User Guide TELUS Business Connect for Google User Guide TELUS Business Connect for Google User Guide Contents 2 Contents Introduction... 4 About TELUS Business Connect for Google... 5 About this guide... 5 Basics...

More information

Infinite Voice MobileOffice

Infinite Voice MobileOffice User Guide (iphone Version) Infinite Voice MobileOffice August 2016 Table of Contents 1. MobileOffice Overview... 2 2. Download MobileOffice App... 2 3. Login to your account... 3 4. Auto configure Mobility...

More information

The TELUS Business Connect Mobile solution. Admin guide

The TELUS Business Connect Mobile solution. Admin guide The TELUS Business Connect Mobile solution Admin guide Table of contents. Part Getting started 4 Introduction 5 Admin homepage 5 Main functions 5 Admin Portal 5 My Extension 6 Do Not Disturb 7 RingOut

More information

Hosted Call Recording User Guide Hosted Voice Enterprise

Hosted Call Recording User Guide Hosted Voice Enterprise Hosted Call Recording User Guide Hosted Voice Enterprise April A Diehl 2/11/2016 Published Version 1.5 Copyright 2015, Bright House Networks: All rights reserved. Except as permitted under copyright law,

More information

Clearspan Hosted Thin Call Center R Release Notes APRIL 2015 RELEASE NOTES

Clearspan Hosted Thin Call Center R Release Notes APRIL 2015 RELEASE NOTES Clearspan Hosted Thin Call Center R20.0.32 Release Notes APRIL 2015 RELEASE NOTES Clearspan Hosted Thin Call Center R20.0.32 Release Notes The information conveyed in this document is confidential and

More information

votacall unity agent quick user guide contents 1 P a g e

votacall unity agent quick user guide contents 1 P a g e votacall unity agent quick user guide contents 1 Ini al Setup... 3 1.1 Call Center Login Details... 4 2 Unity Agent Interface Overview...5 3 Main Interface Elements...6 3.1 ACD State Bu ons... 6 3.2 Call

More information

Getting Started With Windows 10

Getting Started With Windows 10 Getting Started With Windows 10 1 Table of Contents Navigating the Windows 10 Environment... 3 Logging In... 3 Navigating the Desktop... 4... 4... 4 Working With Applications... 5 Actions Center and Settings...

More information

SELF-HELP GUIDe USER MANUAL HBT CUSTOMER PORTAL. Meet the future. Today.

SELF-HELP GUIDe USER MANUAL HBT CUSTOMER PORTAL. Meet the future. Today. SELF-HELP GUIDe USER MANUAL HBT CUSTOMER PORTAL Meet the future. Today. Part of Telkom Business Connexion s Next Generation Networks and Services is the new Hosted Business Telephony (HBT) service. HBT

More information

IP Talk Hosted VoIP Solutions Call Detail Record Reporting User Guide

IP Talk Hosted VoIP Solutions Call Detail Record Reporting User Guide IP Talk Hosted VoIP Solutions Call Detail Record Reporting User Guide 10.6.09 1 Table of Contents Overview... 3 Logging In... 4 Running a Report (Individual)... 5 Running a Report (Administrative)... 6

More information

BroadWorks Receptionist

BroadWorks Receptionist BroadWorks Receptionist User Guide Release 17.0 Document Version 2 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks Guide Copyright Notice

More information

BroadWorks Assistant Enterprise

BroadWorks Assistant Enterprise BroadWorks Assistant Enterprise Release tes Release 14.sp10 (RC) Document Version 3 220 Perry Parkway Gaithersburg, MD USA 20877 Tel +1 301.977.9440 Fax +1 301.977.8846 WWW.BROADSOFT.COM BroadWorks Guide

More information

COMMAND CENTRAL. Commander Smart SIP ADMINISTRATOR GUIDE

COMMAND CENTRAL. Commander Smart SIP ADMINISTRATOR GUIDE COMMAND CENTRAL Commander Smart SIP ADMINISTRATOR GUIDE Command Central Requirements... 3 Devices... 3 Browsers... 3 How to log into your account... 4 The Command Central Dashboard... 7 Managing Enterprise

More information

Hosted PBX Administrator Guide

Hosted PBX Administrator Guide Hosted PBX Administrator Guide Table of Contents 1 INTRODUCTION... 1-1 1.1 PURPOSE OF THIS GUIDE... 1-1 1.2 OTHER GUIDES... 1-1 2 COMMPORTAL BUSINESS GROUP ADMINISTRATOR (BG ADMIN)... 2-1 2.1 ACCESSING

More information

Group Administrator Guide

Group Administrator Guide Get Started... 4 What a Group Administrator Can Do... 7 About Premier... 10 Use Premier... 11 Use the AT&T IP Flexible Reach Customer Portal... 14 Search and Listing Overview... 17 What s New in the Group

More information

BT CLOUD PHONE. USER GUIDE FOR MY EXTENSION.

BT CLOUD PHONE. USER GUIDE FOR MY EXTENSION. BT CLOUD PHONE. USER GUIDE FOR MY EXTENSION. WHAT S IN THIS GUIDE. 1. Welcome to BT Cloud Phone. 3 2. Express setup. 4 3. Accessing the BT Cloud Phone Portal. 5 4. My Extension Dashboard. 6 4.1 Overview:

More information

This guide is intended to support you setting up a new Nebula IP System from the Nebula portal.

This guide is intended to support you setting up a new Nebula IP System from the Nebula portal. Nebula IP Hosted Telephony Nebula IP System includes all the features you will find on most modern PBX s as well as some more, but where hosted solutions really excel is in the flexibility you will gain

More information

FlexIP SOLUTIONS FEATURES

FlexIP SOLUTIONS FEATURES FlexIP SOLUTIONS FEATURES INTERESTED IN LEARNING HOW OUR PROVEN SOFTWARE PLATFORM CAN REVITALIZE YOUR BUSINESS COMMUNICATIONS? With FlexIP, we give you the tools and features you need to enhance your business

More information

ENTERPRISE SUBSCRIBER GUIDE

ENTERPRISE SUBSCRIBER GUIDE ENTERPRISE SUBSCRIBER GUIDE Enterprise Subscriber Guide 880 Montclair Road Suite 400 Birmingham, AL 353 www. TABLE OF CONTENTS Table of Contents Introduction...6 Logging In...6 Navigation Bar, Sub-Menu

More information

Hosted VoIP Phone System. Blue Platform. Hosted Call Center. Agent User Guide

Hosted VoIP Phone System. Blue Platform. Hosted Call Center. Agent User Guide Hosted VoIP Phone System Blue Platform Hosted Call Center Agent User Guide Contents 1 About This Document... 5 1.1 Audience... 5 1.2 How This Guide is Organized... 5 1.3 Software Requirements... 6 2 Introduction

More information

UC Desktop Client Feature Guide

UC Desktop Client Feature Guide 1.1 Installation The Quick Start Guide contains the essential information for getting started with the Oxford Networks BroadTouch Business Communicator. Once you receive an email indicating you have been

More information

RingCentral for Google. User Guide

RingCentral for Google. User Guide RingCentral for Google User Guide RingCentral for Google User Guide Contents 2 Contents Introduction............................................................... 4 About RingCentral for Google..........................................................

More information

BroadWorks Hosted Thick Receptionist

BroadWorks Hosted Thick Receptionist BroadWorks Hosted Thick Receptionist User Guide Release 19.0 Document Version 2 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks Guide Copyright

More information

Interested in learning how our proven software platform can revitalize your business communications?

Interested in learning how our proven software platform can revitalize your business communications? Jet-Dial Features Interested in learning how our proven software platform can revitalize your business communications? With Jet-Dial, we give you the tools and features you need to enhance your business

More information

Hosted PBX Administrator s Guide. IVR DID Management CALL QUEUES. 1 Ally Communications Hosted PBX Administrator's Guide

Hosted PBX Administrator s Guide. IVR DID Management CALL QUEUES. 1 Ally Communications Hosted PBX Administrator's Guide Hosted PBX Administrator s Guide CALL QUEUES IVR DID Management 1 CONTENTS Preface Document Conventions Glossary Conventions 1. Accessing the Admin Web Portal Logging in to the Web Portal Understanding

More information

ActivePBX Administrator s Guide

ActivePBX Administrator s Guide ActivePBX Administrator s Guide CONTENTS Preface... v Document Conventions... v Glossary Conventions... v 1. Accessing the Admin Web Portal... 6 Logging in to the Web Portal... 7 Understanding the Admin

More information

Accessing the SIM PCMH Dashboard

Accessing the SIM PCMH Dashboard Accessing the SIM PCMH Dashboard Setting up Duo, Creating Your Level-2 Password, and Setting up Citrix Receiver to Log in to the Dashboard P R O C EDURAL GUID E Document File Name Accessing_the_SIM_Dashboard.docx

More information

Virtual Communications Express User Guide: Call Center Agent

Virtual Communications Express User Guide: Call Center Agent Feature Overview The Call Center is designed to support the needs of Call Center agents in any environment. It supports the full set of call handling functions, ACD state management, integration of multiple

More information

Unified Communicator Mobile

Unified Communicator Mobile MITEL Unified Communicator Mobile Mobile Client Handset User Guide Release 2.2 Mobile Client Handset User Guide NOTICE The information contained in this document is believed to be accurate in all respects

More information

Version REPORTING QUICK REFERENCE GUIDE

Version REPORTING QUICK REFERENCE GUIDE Version 1.0.0.10 REPORTING QUICK REFERENCE GUIDE CONTENTS Introduction 3 Akixi Reporting 4 Overview 4 Reporting Portal Overview 4 My Reports List (Legend 1) 5 Add Report Button (Legend 8) 5 Active Report

More information

Connected Office Voice. Key System Administrator Guide

Connected Office Voice. Key System Administrator Guide Connected Office Voice Key System Administrator Guide Connected Office Voice Key Admin Guide Table of Contents 8 Part 1: Getting Started 9 Introduction 10 Installing Your Phones 10 Box Contents 11 Attaching

More information

OVERVIEW. for. UCaaS and UCaaS+

OVERVIEW. for. UCaaS and UCaaS+ OVERVIEW for UCaaS and UCaaS+ Version 1.0 June 30, 2017 Revision History Revision Date Description Initials 1.0 6/30/17 First published version. CS Purpose Use this overview to become familiar with NHC

More information

Termination Number The fixed line or mobile number to which the NTS translates and the line upon which the call is answered.

Termination Number The fixed line or mobile number to which the NTS translates and the line upon which the call is answered. Inbound User Guide 1.0 Introduction... 4 Purpose and Scope... 4 Terminology... 4 Service Overview... 6 Contact Point... 6 Contact Path... 7 Contact Pro... 8 Additional Features... 9 Functional Overview...

More information

Horizon ios Soft Client User Guide

Horizon ios Soft Client User Guide Horizon ios Soft Client User Guide Contents Introduction... 3 Getting Started... 4 Minimum System Requirements... 4 How the ios Client Works... 4 Number Presentation... 4 Installing the Mobile Soft Client...

More information

Integrated ACD User Guide

Integrated ACD User Guide Technology Solutions, Delivered with Care Integrated ACD User Guide Integrated Act Solution Guide Table of Contents Integrated ACD User Guide for 2 1.1 How Integrated ACD Works 2 1.1.1 Multi Line Hunt

More information

Application Notes for Resource Software International Visual Rapport with Avaya IP Office Issue 1.0

Application Notes for Resource Software International Visual Rapport with Avaya IP Office Issue 1.0 Avaya Solution & Interoperability Test Lab Application Notes for Resource Software International Visual Rapport with Avaya IP Office Issue 1.0 Abstract Resource Software International Visual Rapport is

More information

HughesFlex Cloud PBX Quick Start Guide

HughesFlex Cloud PBX Quick Start Guide HughesFlex Cloud PBX Quick Start Guide www.hughesflex.com 309-277-4111 info@hughestel.com WELCOME Welcome to HughesFlex Cloud PBX! This guide is intended to get you up and running with the basic features

More information

CDK Communicator for Android Quick Reference Card

CDK Communicator for Android Quick Reference Card Quick Reference Card This document highlights the use of CDK Communicator as both a softphone and an instant messenger & presence application on an Android smartphone. What is CDK Communicator? Download

More information

Enterprise Voice SUBSCRIBER GUIDE

Enterprise Voice SUBSCRIBER GUIDE Enterprise Voice SUBSCRIBER GUIDE Conterra Networks Enterprise Voice SUBSCRIBER GUIDE 3 TABLE OF CONTENTS Table of Contents Introduction... 6 Logging in... 6 Navigation Bar, Sub-Menu and Page Layout...

More information

Hosted Voice End User Guide Version 1.0 April End User Guide

Hosted Voice End User Guide Version 1.0 April End User Guide Hosted Voice End User Guide Version 1.0 April 2013 End User Guide Contents 1 Introduction... 1 2 Introducing CommPortal... 2 2.1 Accessing and Logging In... 2 2.2 Using CommPortal... 2 2.3 Getting help...

More information

BT Cloud Phone. App for Desk user guide. A user guide for running BT Cloud Phone with Desk.com customer service software.

BT Cloud Phone. App for Desk user guide. A user guide for running BT Cloud Phone with Desk.com customer service software. BT Cloud Phone. App for Desk user guide. A user guide for running BT Cloud Phone with Desk.com customer service software. 2 What s in this guide. 1 Introduction. 3 1.1 About BT Cloud Phone for Desk. 3

More information

Hosted UC Reporting Quick Reference Guide

Hosted UC Reporting Quick Reference Guide Hosted UC Reporting Quick Reference Guide 180720 Table of Contents Overview... 3 Reporting Portal Overview... 3 Logging In... 3 Access your reports:... 3 My Reports List (Legend 1):... 4 Add Report Button

More information

Virtual Office. Virtual Office Analytics An Overview. Version 1.0. Revision 1.0

Virtual Office. Virtual Office Analytics An Overview. Version 1.0. Revision 1.0 Virtual Office Virtual Office Analytics An Overview Version 1.0 Revision 1.0 Copyright 2015, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents hereof

More information

THE COMCAST SOFTPHONE USER GUIDE

THE COMCAST SOFTPHONE USER GUIDE THE COMCAST SOFTPHONE USER GUIDE FOR MAC THE COMCAST SOFTPHONE USER GUIDE FOR MAC 1 CONTENTS Introduction...3 System Reuirements and Devices...3 Login...3 Emergency Calling...4 Basics on Using Your Comcast

More information

Contents. Inbound User Guide V1.0

Contents. Inbound User Guide V1.0 Inbound User Guide Contents Introduction... 5 Purpose and Scope... 5 Terminology... 5 Service Overview... 6 Contact Point... 6 Contact Path... 7 Contact Pro... 8 Additional Features... 9 Functional Overview...

More information

SJ Provider Directory Contents

SJ Provider Directory Contents SJ Provider Directory Contents SJ Provider Directory... 1 Accessing the Directory... 2 Apple Devices... 2 Android Devices... 2 Other Devices or Desktop Computers... 2 Browsers... 2 Requesting a New Account...

More information

End User Guide. FastFind Links. Using Your Desk Phone. Using the User Web Portal. Voic . Answering Rules and Time Frames. Contacts.

End User Guide. FastFind Links. Using Your Desk Phone. Using the User Web Portal. Voic . Answering Rules and Time Frames. Contacts. End User Guide Using Your Desk Phone FastFind Links Using the User Web Portal Voicemail Answering Rules and Time Frames Contacts Phones Music On Hold Call History Profile CONTENTS Contents... ii Introduction...

More information

RingCentral Office. New Admin Setup

RingCentral Office. New Admin Setup RingCentral Office New Admin Setup RingCentral Office New Admin Setup Table of Contents 2 Welcome to RingCentral 2 Activate Your Account 3 Your Account Security 4 Create Your Password 5 Set Your PIN 6

More information

Version 1.2, 28 February Far South Networks

Version 1.2, 28 February Far South Networks COM.X IP PBX END USER GUIDE Version 1.2, 28 February 2014 Document History Version Date Description of Changes 1.0 10/01/01 First release 1.1 10/10/08 Added instructions for remote voice mailbox access,

More information

Agent Reference Guide

Agent Reference Guide This reference guide describes the basic system functions and step-by-step procedures for using LeadRouter effectively. 2014-2015 Realogy Holdings Corporation. All Rights Reserved. The LeadRouter System

More information

RingCentral for Salesforce. User Guide

RingCentral for Salesforce. User Guide RingCentral for Salesforce User Guide RingCentral for Salesforce User Guide Contents Contents Introduction...3 About RingCentral for Salesforce................................................. 3 About

More information

User Guide for Google

User Guide for Google User Guide Office@Hand for Google About Office@Hand for Google Office@Hand for Google provides seamless integration between your Google account and your Office@Hand services. It offers these features:

More information

Call Detail Reporting

Call Detail Reporting Hosted VoIP Phone System Blue Platform User Guide Table of Contents 1 Call Details... 2 2 Accessing Call Details... 2 3 Query Call Details... 3 3.1 User Field (Group Administrator Access Required)... 4

More information

The Hong Kong University of Science and Technology Telephone Web Portal User Guide

The Hong Kong University of Science and Technology Telephone Web Portal User Guide The Hong Kong University of Science and Technology Telephone Web Portal User Guide The HKUST IP phone system is enhanced to support many advanced features. This user guide walks through the most useful

More information

2. From the Dashboard, scroll down to the Auto Attendant, and click the Settings Button, then click Detailed Settings.

2. From the Dashboard, scroll down to the Auto Attendant, and click the Settings Button, then click Detailed Settings. Call Detail Records (CDR) for Auto Attendants PURPOSE: Explain how to pull, export and understand the Call Detail Records in relation to the Auto Attendant Service. Pull Call Detail Reports (CDR) Call

More information

Lightpath Hosted Voice

Lightpath Hosted Voice Lightpath Hosted Voice CONTENTS 1 Call Queuing User Guide for Business Group Administrators...1 1.1 How Call Queuing works...1 1.1.1 Multi Line Hunt Group... 1 1.1.2 Call Queuing... 2 1.1.3 Getting Started

More information

BUSINESS VOICE. Helping You Do More. Cloud PBX & SIP Trunking

BUSINESS VOICE. Helping You Do More. Cloud PBX & SIP Trunking BUSINESS VOICE Helping You Do More Cloud PBX & SIP Trunking STEP 1 Call Retrotel for a site visit. We will come at a specific time (not some 8 hour window). Grab your phone services bill. STEP 2 Pick the

More information

Virtual Communications Express Admin Guide: Call Recording

Virtual Communications Express Admin Guide: Call Recording Feature Overview The Call Recording service provides a fully hosted solution to record, store, organize, and access recordings of calls. The service can be used to help address regulatory compliance obligations,

More information